At Addition Financial, we’re all about giving our members more. More room to grow. More open road. More time for what’s important. More knowledge and empowerment. More challenges conquered and dreams realized. That’s because we’re more than just a place to bank and borrow. We’re also your financial partner and personal success coach. We believe that your want-to plus our know-how equals endless possibilities. So wherever you want life to take you, count us in.®
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 10AM–5PM Friday 9AM–5PM Saturday 9AM–1PM |
1000 Primera Blvd, Lake Mary, FL 32746
Working with Renee at Additional Financial was a pleasure. We are relocating to Florida in July and wanted to open an account at a Florida credit union. Our daughter recommended Addition so we went for it. Because we were directly …
Completed application for refinance of auto at 11:30 AM. Same day approval and documents completed. Closed the loan next morning before 11AM. Never left our home. …
Ms. Bonnie is very professional and understanding, I love to deal with people that are very specific explaining everything. She’s very dedicated when it comes to deal with clients she takes her time and is not rushing to finish the …
Tangie was AMAZING! She was extremely patient, very thorough, tremendously kind, and she answered all my questions. She hung in there with me to the bitter end as we worked through my financial issues. I was so grateful for her demeanor …
I have found Katie George to be one of the most helpful and sincere employees at Additions FCU. She is always attention and responds to all my questions, needs, ALWAYS someone who just wants to help! By far one of the reasons I like …
She was very polite and nice she took her time and explained everything to me and waited until I finish thank you sooo much
My kids had a small savings account here for the past few years. I was trying to set up online banking/direct deposit for their account. I went to 3 different branches and no one could help me. I was told to go online and figure it out. I …
Joel was super nice and made sure I left with all the information I needed.. thank you again!!
Julie was an excellent Addition phone representative: she was soft spoken, patience and very knowledgeable and helpful in answering the questions which I asked. Thank you, Julie.
I had someone scam me from Walmart to Paypal to my debit card. I called and went into the credit union and met with Leslie Andes. She was so helpful and got everything fixed for me with a smile. She was so helpful and so kind. She …
Margie @ Addition Financial was great to work with. She made sure I understood everything that needed to get done and she followed up with me to make sure I had everything I needed. She went above and beyond by contacting my insurance …
Very professional and helpful it’s was a pleasure to talk to someone that cares about thier job and members
Christine was EXCELLENT. Friendly, courteous, knowledgeable, and thorough.
Tangie in the contact center is so nice and helpful! She emailed me documents that I needed very fast. Also helped me with with getting phone numbers to different companies and going through my paperwork to make sure I had everything I needed in order to contact the other company. She was great!
Margie is such a great professional, knowledgeable and patient. She is kind, thoughtful, kind of person who goes at lengthy to help someone. It is people like that make organization stand out. Keep it up the good work
For the life of me, I cannot believe it. I came close to giving up on improving my credit while in college and working, but thanks to Juan Velasco, my dreams of having a better future are in motion. …
Addition Financial is such a great community partner to Seminole State College and its Foundation. We specifically appreciate the support we receive from Sr. Relationship Manager Katie George who is always willing to help us with our …
Opened business and personal accounts with Addition Financial at there Primers main office and Wesley Shompert took care of everything perfectly. Not only was he efficient, but he was professional and personable as well. And all this without even having made an appointment! Thanks for everything!!
I was working with Renee, she went above and beyond to get the correct account that fits my personal needs for this time. She explained everything to me and also gave me different options. She’s definitely a great I was working with Renee, …
I joined as a member and the next day applied for auto refinance and was approved. I was stuck in a horrible car loan at 26.99%. Monica was great! ” she went far and beyond to get me the finances; I need to refinance my car with Addition …
Working with Renee has been the best experience I have had with any Bank in a long time. She set the bar very hi for customer service. She was informative and was quick to reply to my questions. If Renee is the benchmark for addition financial banker. I think it going to be a great partnership.
Juan was professional and helpful, and worked with me until my needs were met. He made everything easy and explained everything well, and always returned contact in a timely manner.
Eddie was excellent when I called the member service line regarding a mixed up payment (accidentally applied my auto payment to the credit account)! Really appreciate the help this morning 🙂
Carlos was amazing abs very knowledgeable. He was patient abs had great customer service. He also provided me with more information than when I go into the branch. Carlos keep doing an amazing job.
Jose was awesome! I would recommend him to anyone! I had a tricky situation where I was purchasing a car through a private seller which included a lengthy checklist however Jose and Addition Financial made the process seamless. Jose walked …
The reason I am leaving a 5 star review is for Rob Rose a manager in the contact center department. He was a godsend and I greatly appreciate him. I had a bank issue that everyone said was impossible to fix. He listened to me, was patient, …
Arssieney worked tirelessly in assisting with me getting approved for my car loan. Her kindness and patience was appreciated. She always followed up with me and showed genuine care throughout the process. What a great team member and asset she is for Addition.
Karen was awesome, she is knowledgeable and very customer service oriented, I needed help with my loan APR and right away gave me all information I requested and was able to help me. Because of the great service I got from her, I’ll be …
GREAT SUPER JOB! I’d like Addition Financial to take notice of their Loan Processor, in Real Estate Lending; Rochelle Morgan. I got financing at an important time for me and she was SUPER knowledgeable. Several years later I found her …
I am so fortunate to have been taken care of by Juan Velasco. I have never been treated with
such respect and patience by any salesperson ever in my life. I am 71 years old …
I had the absolute pleasure of working with a Ms. Morgan Burns for applying for a car loan. She was beyond amazing. I applied for my loan online so most of the process was over the phone but she made sure I was updated throughout the day on …
Margie did a wonderful job!! GAP was taking forever and she totally had my back with them. She went above and beyond for me with my total loss. I would give her 10 stars not 5…she has amazing customer service skills!
I needed to change the account number of a company to pay a bill. Kept clicking on options but nothing worked. Called Addition Financial to find out how to resolve this issue. In just a few easy steps, Rachel guided me how to take care of this. What a wonderful representative who worked quickly and clearly to help me!
I’ve been a customer of Addition Financial for a very long time (through all their name changes), and I’ve always been impressed with their customer service. My most recent encounter with Tangie Johnson was no exception. I had quite a big …
Had fraudulent activity on my account while I was out of state. That day I spoke with 4 different addition financial customer service reps who were all unhelpful to say the least. A week later I spoke with Morgan Burns who was very sweet …
The employees are OK and knowledgeable but this institution pays very low intrest rates even as the fed rates increase. Area competition pays more.
Javier has a very professional demeanor about himself and is a great communicator. He walked me through the steps to set up an on-line bill pay account. He was very calm and patient as he explained the steps. Great employee!
Margie was a pleasure to interact with. Extremely friendly and knowledgeable!!
I want to say that I am very happy I meet Bonnie, she has been very helpful and understanding. She is friendly, straightforward and pleasant to speak too. Thank you for all your help Ms. Bonnie
When calling in for customer service issues, there is never a very long wait time and my issues or concerns are addressed quickly and with ease. It’s a breath of fresh air compared to other customer call centers we all have to deal with …
Ms. Angel was an absolute pleasure. She helped me out with my car loan payment and took her time to explained about how to save the $8 dollars by getting the account set up with the automatic debit. She made this experience super easy and understandable.
Really appreciated Tangie Johnson’s help in refinancing my auto loan. She was very easy to get a hold of and was able to get me the best option when it came to refinancing.
This was my very first encounter with the call center. I was greeted by a pleasant lady by the name of Tangie. I was unfamiliar with the banking centers payment practices and she was very patient and walked me through all of my payment …
My experience has been pleasant, kind, and very helpful. God put people in places, Her name is Bonnie. May God let his Love surface in our atmosphere we breathe this holiday season of 2021. …
Customer Service was excellent! Troy walked me through the on-line setup and how the savings account requirements worked. He also clued me in on how they work with my solar installation loan! Top notch.
I was fearful to do business with Addition at first. Never heard of them before. Didn’t know what to expect. For my surprise, it has been AMAZING so far. Customer service is great! They’ve treated me like they knew me and are always willing …
Super easy and super service. Completed the loan application on line and was able to attach all of the needed documents. A staff person contacted me to confirm the details, she was very friendly and helpful. I was able to do everything while still keeping up with my work. I would highly recommend Addition Financial.
Ms. Angel is for sure an angel….very patiently she helped me out with my car loan payment and took her time to explained about how to save the $8 dollars by getting the account set up with the automatic debit. She made this experience a breeze, smooth and easy. THANK YOU my Angel!!! I give you 5 stars….
Karen was awesome to work with. She was always available and went the extra mile to help out. She answered all our questions thoroughly and has such a friendly personality. We enjoyed working with her.
I had a rough time getting the due date on my auto loan
Changed at first, but Morgan went above and beyond to make sure this issue was resolved. She’s what customer service is all about! To all other customers …
Paola Took great care of the situation at hand.
Everyone we deal with at addition has been extremely nice to us over the years
Raqual was a big help to me. I had so many questions and she listened to every one and no matter how dumb the question was she treated it as if the question was of the highest priority. When I asked if something was possible to do she was …
I called today about a problem with a payment going through. My exterminator was unable to run my payment, so I called to check on it and after a very long wait, because Mondays are always so busy, I had the pleasure of talking with Jacob. …
Lindsay at the metro west branch was so helpful!!! She was attentive, kind and efficient!!! I was in a hurry and needed a new debit card before running out of town and she helped me get a new one and quickly got me out the door! Thank you again!
The Representative who cared for me was Karen. She was literally the best representative I’ve experienced with any company in a long time. I was just thinking about leaving Addition Fi but because of Karens great Customer Service, I am now locked into two different products with them. Thank you Karen
Javier R. was extremely helpful! He listened to our issues and then asked questions, suggested ideas, and was very (!) knowledgeable! He did for us in 20 minutes what no one else could do for an entire month!! GIVE THIS GENTLEMAN A RAISE, and consider him for a job with more responsibility. What a joy to work with someone like him!!
Margie is a great rep for Addition Financial! Very friendly and helpful. She suggested a program for me that I did not know about and would be very helpful for my situation. She was very informative and knowledgable concerning my questions, and took the time required on the phone with me. You always hope to speak with a rep like her!
Bonnie went over and above to assist me with my loan issue. Bonnie was kind, understanding and her customer service skills were outstanding. Bonnie is a model employee and Addition Financial should be proud to have her on their team and representing their company.
The experience with Michelle D’Ascano was great. She was very helpful and courteous. Very knowledgeable about the problem I was having with my online banking and corrected the issue that I was having. Thanks Michelle
I worked with Russel at the lake Mary branch this morning with some issues that I was having with my account. He did great! Solved all my issues, was super friendly and very helpful. Thank you Russel and thank you additional financial.
From teachers credit union to Addition financial services boy this bank has fallen. Aren’t credit unions supposed to be for the people? Not anymore now charging bogus fees and charging nonsense to depositors is more important to this bank …
Horrible customer service. Monica from member service was rude and not helpful. We have been members for 25 years and ever since it switched to addition we have had problem after problem.
Ms. Chau Nguyen was very professional and attentive to our needs. She was very courteous and pleasant to work with. Our experience with Addition Financial was extremely positive and successful because of her guidance and knowledge in her …
Tanya Dillard has gone above and beyond for me and I can honestly say that she’s made my experience getting a loan smooth and stress-free. Thank you so much for all of your hard work!
Our experience with Addition Financial has always been a pleasant one. Recently we received an auto loan through them as well. Chelsea Connor handled the application process for us. Throughout the process she was always so amazing, fast, communicative and helpful. Thank you for all of the help, Chelsea and the staff at AdditionFi!
Working with Chau Nguyen to open an account was a pleasure! She was professional, knowledgeable, very friendly, and patient as she walked us through the process and answered many questions. We look forward to working with this local, community-minded credit union.
Jondra in Sales & Member Experience is very professional and very knowledgeable of the products and services offered by Additional Financial. I was pleasantly surprised that she remembered every little detail of our first conversation and appreaciate her follow-up. Great job!!!
I had an important deadline to meet and a Bank Statement to send. Morgan helped me through the whole process with a very pleasant attitude. She was very patient with me and efficient. I love it when people treat me with a cheery attitude. …
Customer service is good. Nothing special
The bank itself as a whole is a scam. I have never missed a payment and I have late fees and they are saying I’m behind on payments.. false. Auto pay since i …
Jesteny was fantastic and helped me with my issues immensely.
If this were a review for the financial institution itself, it would be more …
Bonnie was very helpful and understanding concerning the difficulties I am having with my solar installation. She even followed up the next day to tell me what had been done concerning my situation. I’m not sure how this is all going to turn out, but she was kind and understanding.
Above and beyond doesn’t even begin to describe the assistance that I got from Margie!!! She was always very courteous and was there when I needed a hand! If it wasn’t for her I don’t know that I would’ve been able to get through this whole …
Morgan was amazing, i have never refinanced a car before. She walked me through the steps to make sure I understood fully what was going to happening. Morgan answered all my questions and help me very quickly. I did not realize how quick of a process this would be, she made it a breeze! Thank you to Morgan and the Addition team!
Tangie was not only kind, but she also took the time to explain the loan process and informed me of all the options available to me.
I spoke to Javier from IT group and he was extremely helpful and walked me through how to correct the issue. Outstanding customer service!
Everyone is always very helpful and friendly, it’s a great place to do my banking.
Carlos and Essie were very patient, friendly and helpful when I spoke with them yesterday. My “problems” were handled expertly! – RDP
Omggg shakyma was amazing and understanding. 10 chocolates for service and understanding and everything
Michelle and her management team spent a considerable amount of time to help me square away a small business banking question. Nice to know at least one bank still takes great customer service seriously. Definitely went above and beyond.
Good morning. My name is Kevin Morris, and I’m a loyal client to Addition. I’m forwarding this review per Addition request. For the past 8 months I’ve experienced some extreme circumstances. During the last 30 days I’ve been assisted by Ms. …
Mike, Elizabeth, and Ryan did an amazing job taking our homeschool group on a tour of Addition Financial, teaching us some concepts about banks and credit unions, and making the whole experience very interactive! Our kids and the adults really enjoyed it!
Carlos was very helpful in getting me to the proper member service person to assist me with my request. And he took the necessary step to ensure that if my phone call were disconnected, my phone number was readily available. (I had been …
Great customer service. Patient and kind, very helpful.
I had an issue with Addition Financial paying one of my bill pay accounts multiple times which caused overdraft issues with my account. I called and spoke with Beverly who went above and beyond to assure me that the issue had been resolved …
Margie was kind and so helpful. She provided excellent services. Thank you!
I reached out to addition financial To get an auto loan and got a hold of Karen. Karen gave me an Unbelievable Buying experience, I have purchased a lot of cars in my lifetime but this by far has been the easiest and simplest it was very …
Margie has been exceptional with my Total Loss claim. She has taken the steps to ensure the process moved smoothly. She took care of all documents with all insurance policies. I extremely appreciate Margie, she made me very comfortable and trusting in the process.
If you are looking to finance a car, I highly recommend Addition Financial. My experience with my loan officer (Morgan B.) was smooth. She made the process extremely easy, answered my many questions, and always emailed back the same day. …
Bonnie is an amazing specialist. She helps guide me through all my financial issues. She is kind & personable. She always finds a solution to any issue without a problem. Bonnie, you are the BEST! ❤️
From the start, Karen was very friendly, knowledgeable, and most importantly she would return my phone call as soon as possible. She has a beautiful smile in her voice. The only thing I would suggest is she didn’t mention the life and death insurance for my loan. I would definitely call Additions again for any of my banking needs.
I had an issue from my stand point was an easy fix, just get my external account linked to my Car loan so that I can make payments online. I had called a few weeks back and the representative took me through the process but didn’t offer a …
Eddie was a great customer service guide. very chill and comfortable to talk to. He made me feel right at home without being judgemental. 10/10 Eddie deserves a raise.
Mr. Chris was very Awesome with helping me with my account problem. I have called the bank dozens of times and Mr. Chris was the first person that went above and beyond to help me. He has great Customer Service and is a great asset to Addition Financial.
It was a pleasure talking with Tessa. Very clear explanations and fast service!
I gave her a 5/5!
We were buying a car and I shopped around for interest rates. Nobody beat Addition Financial’s 2.99 rate (we were able to get an additional discount to an even lower rate because we already banked there!). The loan application process was …
Monica was awesome! I am pretty sure I drove her crazy with phone calls and questions but she was very responsive and actually picked up the phone each time I called ( rare these days). …
Michelle D was very helpful. She explained everything and answered all my questions. I went in at the end of the day and she took her time and never rushed me. I will definitely be back because of her great and friendly customer service. Thank you for everything.
Marjorie was very helpful and polite throughout the whole process of dealing with my total loss, and gap insurance claim. She helped me navigate everything. She kept me updated on each development. I’m very grateful. She is a definite asset to you’re company. I hope she goes far in her career.
Got to visit the Lake Mary Headquarters of Addition Financial for a field trip with my child . Members of the Credit Union , Mike, Ryan & Elizabeth took us on a tour of the entire headquarters and we also got to visit their local branch . …
Joel Martinez is fantastic, he answered my email and help me the same day, excellent customer service.
Farhanais an excellent asset to your business, She is very very pleasant to talk to you, takes time to explain what the situation is and how to fix it, good listener and problem solver. If I could give her 10 stars then I would.
This is the most professional and and personal banking experience I have ever had. From setting up my accounts to closing my car loan. They picked up the ball and corrected Major errors that the car dealership was unwilling to admit or correct. Awesome people, Awesome experience, Awesome Bank
Carlos Ca, very, very caring, concern, thoughful and through person. I was very happy he is the person that worked with me. He answered all of my questions and concerns. Thank you very much Carlos Ca.
Raquel was very kind, courteous, and professional, and went the extra little bit to make sure we taken care of. We were having technical difficulties with accessing our account online, and she stayed us on the phone until we were able to …
The two representatives who I talked to on Wednesday and Thursday were absolutely terrific! They were both very patient with me and very helpful. One of them was Monica, in the corporate office and the other one was in the main office in …
Margie was very helpful, very professional and outstanding. Loved her service and knowledge!! Margie made my experience amazing!
Javier was a tremendous help resolving several credit union issues. He is courteous, professional and efficient in his approach. It is refreshing to talk with someone who is knowledgeable and who brings closure to your concerns. Thank you Javier for your service. Job well done!
Julie was very nice very professional and made my day I appreciated her very much thk you so much
Excellent customer service, best Credit Union. Efficient, fast response, they are there for you when you need them the most! Thank you!
A team member at the Lake Mary Branch, Wesley Shumpert was so helpful in getting several accounts of minds to make it easier to transfers from one account to another accounts in the future. Thank you Wesley Shumpert!
I had a very pleasant and informative conversation with the Addition Financial representative, she was very patient and helpful to me. Thank you so much!
The people at the Winter Garden location are friendly, helpful and patient. Each time I have needed help, they have provided fantastic service!
I was shopping auto loans. Not only did they have the best rates, Ms. Tangie Johnson was patient, kind and shared lots of knowledge. She was so friendly, I stopped shopping and proceeded with loan.
I don’t think the account rap knew what she was doing. Also, she couldn’t able to help. Still need to speak to with someone higher up to resolve my issue.
After dealing with TWO agents who did not help with an International charge that was blocked, I spoke with TESSA. TESSA was so helpful and I am most appreciative. I spoke with the other agents over a span of 2 days, but decided to give …
I have a problem with the app and logging in on the website. It either has a security problem or a technical problem on the banks’ side. It’s just not user friendly. You guys should have an online chat platform on the website to better assist people.
Miosoty was very helpful and understanding. Solved my issue in a very timely manner. Great customer service.
Thank you.
Always a pleasure to work with the tellers. They are friendly and helpful.
I don’t like the fact that I no longer can call a branch receptionist directly but have to start with a central customer service number.
I am a current member along with my fiancé. We scheduled an appointment on line to go into the South Orange Ave location to create another separate account. We checked in sat down and waited about 5 mins. An employee her name was Joanne …
She spent a lot of time today to get an access issue resolved. Very professional and friendly but most importantly, she worked the problem until resolved and called to let me know it was done. Great customer support!
Great job explaining benefits ! Joel Martinez was very professional and helpful in answering questions! Very greatful
She was very helpful. I appreciate all that have helped me with my questions.
Tangie was awesome. She was really nice and knowledgeable regarding the application process. She answered all my questions thoroughly. I’m so happy I was able to talk to her.
Honestly, once I spoke with the correct person they were EXTREMELY PATIENT & POLITE!! I admired the way she listened to my concerns and walked me through everything to resolve them. It’s going to be a pleasure being an Addition member!
I made my payment over the phone on the due date unfortunately the guy who was helping me put it into the wrong account. I was very upset seeing how this was was my first payment on my car loan. Vanessa let me vent my frustrations and …
I cannot say enough wonderful things about our field trip to Addition Financial Lake Mary today! Mike, Elizabeth, and Ryan all went out of their way to make it a great experience for our homeschool group. We got to take a behind the scenes …
Tangie Johnson has been an amazing advocate for me in the purchase of my new car with Addition’s auto loan process. She has been unbelievably helpful and such a kind soul to me. She has always made sure to be transparent and really knows …
Addition Financial is a great place to bank. I would like to specifically give a glowing recognition to Frank Siciliano, as he did a wonderful job explaining everything to my daughter and I as we opened a new account with the company. He …
I have to say that the Addition Financial at lake Mary is the best location to conduct all of your business and personal account needs. …
After 4 phone calls and over a total hour and 20 minutes on hold with the outside credit card company. I called the branch directly and spoke with Tessa not only did she resolve the problem she was friendly , very respectful and empathetic …
Raquel in the Contact Center was so incredibly helpful today! I had an urgent need for a service that takes up to 24 hours and she got it done for me within a couple hours (and as soon as she got the request) because she knew it was …
My experience with Juan M. Velasco was the best service I’ve received since opening an account with Addition Financial. I’d like to thank him for his professionalism, speedy response time. He kept his word about calling back when he promise …
My experience with Renee in Contact Center was fabulous! She was attentive and thorough in answering all of my questions and concerns for a new account. If I had a question, she always provided an answer and if she didn’t have the answers …
I have talked with Angel and Brenda that work here. I don’t live in FL, but I have a loan through them. Both of the representatives were courteous and VERY understanding when it came to an issue I had with the loan. I have dealt with many …
The easiest and fastest financing I have ever had. Wanda was a great listener and provided all the information I needed. She was very fast at answering her calls or getting back to me. Will definitely bring any financing needs I have to her and her team!
Renee was extremely helpful with the wire transfer I needed done. She walked me through it all and everything went through on time.
Maria was very helpful with my car loan. At first there was some problem with getting my financing and we worked through it. I work closely with Addition Financial and the high school branch and I knew that Addition Financial takes care of their members. Thank you Maria for your help.
I can honestly say that Karen was incredible with me. It is my first time refinancing a car and she had no problem answering all the questions that I had, she was very professional and took the time to answer my calls regarding any little …
Rhiannon is the best I was trying to fix my account for a week and she did it in 10 Minutes. Thank you ..
Today’s encounter with Rachel, this day, was exceptional. I had wired a significant amount of money to settle my loan account. I wanted to be assured that it did not get lost or misdirected. Rachel explained that the transfer is not as …
Angel was amazing. One of the best customer experiences that I ever had!
Absolutely amazing service. Ms.Miosotis was very helpful and pleasant as usual. My husband and I, always look for her, for assistance. Thank you!
It’s always an absolute pleasure to work with Katie George and all the great people at Addition Financial! We have the pleasure of working with them on a variety of events but for our recent Teacher of Year Celebration, they went above and …
Alexandra was awesome she has a great knowledge about all the products Additions have for their clients. Also she answered all my questions. Thanks!
She was very knowledgeable, fast and friendly. She got back to my messages and concerns quickly. Very pleasant to work with.
Madeline was so helpful and pleasant.
I asker HER if there was a survey i could take to tell good service and friendly!!
Dave was professional, warm and efficient replacing my debit card this afternoon. I felt valued as a customer.
Tangie has been a great help throughout this refi. She is so friendly and knows her stuff!
My son and I worked with Chau at the Lake Mary Branch. She gave us great attention and took the time to educate my son about his new account. Thank you, Chau!
I would like to say thanks to Taleste Adams and Todd Lerma for assisting me in resolving a situation I had involving a insurance claim check. Their expertise and valuable advice is well appreciated. Thanks again 😍 …
Vanessa in Collections resolved all my problems and was an amazing agent. Give her a raise please. Thank you!
Bonnie is an awesome person. Shes helpful,respectful,courteous. And very professional. A great asset to team & company.
Miss Tanya was one that truly went out of her way to show Kindness in a World where it feels that no one shows caring for others in a time of stress. Thank you so much you are a God sent
To whom this may concern:
I , Charles Moise, am joyful to be a member of Addiction financial for two reasons; 1) Addition financial is staffed by people who understand the role of a customer. 2) Addition is a safe place. Thanks, Addition financial!
Julie did a great job.She was very patient,very courteous, and persisted until she found the solution to my problem.I was very relieved to know I would not be charged an extra $100.00 from my new store.It was a pleasure working with her.God …
Rachel took care of our issue efficiently! She was a great help and responded quickly with what we needed.
Very courteous. Her customer service was impeccable. Pleased to continue services with this bank , thanks to all her help! Thanks again Cathleen , and many blessings 🙌 …
Seth you were amazing helped me out with what I needed and were really nice and welcomed from the get go you rock!
I have been banking with Addition for a very long time (before they were even CFE), the customer service is always phenomenal. I recently called about an issue I was having in another state and Eddie was kind enough to let me know about Addition has shared branching in other states!
Renee was very professional, cordial, and patient. She assisted us through the challenges that we experienced with our transmission and walked the second mile to culminate the wire transfer process!
Tangie was so great. Even when the dealer was playing games she let me know its gone be alright she gone handle it. she stayed in contact with me everyday. She emailed and called the dealer sale rep whoever in a very quick timely matter. …
I met Valerie Moses at a community event recently, Valerie was really friendly and helpful and answered all my questions. She did a fabulous job!
I love Addition Financial formerly known as CFEFCU mainly and solely because of the great job that Tangie Johnson does for this bank. I first met her in middle school when opening my very first bank account. She was a wonderful banker then …
Susan was the one who waited on me today. I will say this was one of the best service calls I have ever had. Susan truly was five star, thank you so much.
Thank you Lorraine with the Contact Center for all your help! You made my call to Addition Financial very smooth and you were very informative. Would give a 10 out of 5, if I could. Much appreciated 🙏 …
Ms. D. Elasmar was extremely professional assisting with my project today!! She was kind and understanding throughout the entire process. I appreciated her support.
Was exceptional satisfied with how Monica handled my transaction she was very helpful. If everyone is efficient plus knowledgeable as she is she makes Additional Financial a place that people enjoy doing business with
Dianna helped me with my on-line banking account as no one in the last 4 weeks was able to. She set up a new app and I was able to get into my bill pay and pay my bills. I am so great full for having spoke with someone so nice and …
Monica was very sweet and knowledgeable. Not to mention patient with my many questions. Dealing with Additions has always been pleasurable due to people like Monica
I have been THRILLED with the service I’ve received from Tangie at Additions Financial. I had been dreading the process of figuring out the options for my first auto lease buyout. I am grateful to have gotten Tangie on the other end of the …
I am a new customer with Addition Financial. I had a problem with logging in or using the app This was the second time I had called and I had also called Apple. No one had figured it out, until Madeline, and she stayed on the phone with me until the problem was solved. Thanks, Madeline!
This review is for the exculpatory work Mr. Chris did for me today. After getting the run-around from other employees he was able to help with my issues and guided me through the website to exactly what I was looking for. He was very …
I have been a member of Addition Financial (formerly CFEFCU) for the past 30 plus years. I have moved around the country (and outside), and had the need to work with other credit unions and banks. Addition has been proven to me time and …
I called Addition Financial to inquire about the checks I ordered 3 months ago but never received. I spoke with Lorraine in the Contact Center. She thoroughly researched the issue and quickly found the answer to what happened to the …
This is the primary business center for CFE and the bank is located around the corner. You need to follow the signs, it’s easy to get to and there’s plenty of parking. I was there around noon time and only a couple of customers were inside. …
Julie in the Contact Center was extremely helpful. I was dealing with an issue regarding a check that was rejected (turns out it was illegible via mobile deposit). Julie was the only person that truly took the time to find this information out for me and I was very grateful. Turns out I just have to process it at the bank.
I had some issues regarding my account and I reached out to your customer service center in which I spoke to Carlos C. I was so impressed on his knowledge, helpfulness and dedication in assisting me. He went above and beyond to address my concerns. Carlos C is definitely asset to the Addition Financial team. Kudos guys.
Joel was super helpful! He answered all of my questions about my OCPS accounts and it made the process so much easier!
The bank itself is great, but the app never works and the website never loads. It’s been almost a week since I’ve been able to access online banking and it happens constantly.
Had a wonderful experience with banking at this Lake Mary branch. I want to give kudos to Farhana Chowdhury. She was very helpful and gave excellent customer service.
Miss Miosotiz was extremely professional she explained everything clearly so I can understand everything in every single details and very kind lady we need more people like her thank you.
Joel Martinez explain me everything, he took all his time to answer all my question and I open my first account with your bank because he took his time to explain me everything. Great Customer Service.
Delighted to have a person like Tangie help me with all the information and details regarding my loan. Super helpful with everything. Anyone searching for help with Addition contact Tangie first
Joel Martinez was very awesome, informative, and kind when it came to assisting me today! I really appreciate his service.
I had trouble setting up my account and Maylin helped me a whole lot! She was really patient and assisted me with the issue. Thank you so much for your help.
Renee is an excellent Rep. She understood my problem and took the time to walk thru details. She resolved my issue quickly and with much patience. Thank you Renee, you made it easy.
I would give them less then a star if possible. This used to be an educator credit union supposedly working for their memebers. Addition financial flat out sucks. They will not work with their memebers when they are struggling. They instead …
My representative was very knowledgeable and friendly. All my questions was answered in a timely manner. I also received help with understanding what was needed to executed my task promptly. Thanks
Rachel shared World Class Customer Service to resolve my concern. Rachel took ownership of my concern. I felt her genuine concern. Rachel provided excellent follow-up within minutes to resolve my concern.
Thank you so much Rachel!!!!
Miosotis is AMAZING!!! She resolved my issues with no problem and she went beyond to make me feel appreciated. I wish she’s the one always answering the phone whenever I have to call back. Thank you Miosotis!!!
Joel Martinez was awesome!! He was such a great help, and very knowledgeable. It was a pleasant experience working with him.
Taborah was such a blessing to me today. I call often to do multiple things. I’ve had many helpful representatives, However none as great as her. Wish I had her direct extension for all future calls.
Dayana was a great help to me and solving my problems. Very caring and considerate. She is definitely a go to person for your banking needs.
Joel Martinez was super helpful and friendly while helping me set up my new account! It was fast and really informative. Thank you again, Joel!
Today Seth worked with me regarding a charge on my account today. He went above and beyond and focused on professional customer service. Grateful for his guidance on this matter.
HORRIBLE COMPANY – Unfortunately, I financed my vehicle through this company and I received a letter with limited info – there was no payment voucher, payment address, contact #, acct #, etc. (I needed the acct. # to make payments). I had …
Spoke with Gabriel, who helped me to set up online banking and auto drafts for my car loan. He was awesome, very friendly and kept it simple for me. Thank You Gabriel!
I had the pleasure of assistance from Brittney (didn’t get her last name) She is very professional, helpful, and patient, which is hard to find these days. Hope she knows how important she makes customers feel.
Thank you!
From beginning to end, Angel was a pleasure to speak with. Very helpful, friendly and went above and beyond her duty. Excellent customer service, I cannot say thank you enough!
I gave a bad review because I think their bill pay service is awful some payments are electronic, and others are checks. The checks are where you have a problem. The checks take forever to be delivered. I paid a bill a week ago and it is still being processed, and not yet delivered. As I said before, awful BILL PAY SERVICE!!!!
I have been working alongside with Ms. Tangie Johnson and I must say the customer service is superb! I have been with AdditionFi for at least 13 years and this was my first time purchasing a car without a co-signer. I was a bit unsure of …
Bonnie was very, very helpful guiding us through what we needed to do. She was very caring and friendly! She definitely went above and beyond.
I called the Contact Center in a panic regarding a possible duplicate loan payment. Marcos was so helpful, very friendly and eased my worries in a matter of seconds. He is a definite asset to your bank.
Tangie was very professional, She described the Ian Hurricane Special program and connected me to the Loan Officer Handling the loans. I was amazed because I didn’t call until 10 minutes before closing and I thought and said I can call …
This just might be the absolute worst bank experience I’ve had in my entire life, this ATM is complete garbage.Every time I come here I to deposit a fairly large amount into my account I have to insert 1 bill at a time which means I am …
the absolute worst customer service I had the displeasure of dealing with. Received a call from a call center employee finally after 2 days of waiting on a return call, complete waste of my time. I asked to speak to a loan officer that …
Julie was friendly helpful and seemed like she knew what she was talking about when it came to help with the the app. Answered all questions quickly. Did an amazing job
I am so pleased with the excellent customer service I received this morning from Esmeralda (Elsie) I was somehow frustrated by DMV Florida requesting me to get a duplicate title from DMV NY. Esmeralda did an excellent job in assisting me …
Addition is absolutely terrible. You call their number, the people on the phone always play dumb, can never direct you the right way, each of them tells you something different. They won’t take my Power of Attorney over my husband for our …
So I called Addition for the 3rd time in a week. Member services did all they could to get someone for me. And Tangie took care of me. Just when you think there is no hope the right people show up. …
Everyone is great here but my favorite is Farhana Chowdhury. Dealing with her is like being around a friend not a banker. She is sweet.kind and listens to meet your needs. Its like having your own personal banker. She came from Orange city so their lost is very much our gain.
I visited the Mills Branch 01/10/2023, Patricia, was amazing, courteous , helpful and knowledgeable. Today I called the Service Center spoke with Coraliz and she was also very helpful . Both Ladies deserved my sincere Kudos.
The process itself was fine. Problem was after filling out and submitting loan app, which was easy, the phone call/personal contact.
The representative called, said I was approved and tacked on extra optional fees/protection for the loan that she never said was optional. It was presented as if required.
Marcos was kind and very professional. He provided excellent customer service; volume was busy so he said he would return my call and that is exactly what he did. I appreciate his assistance.
Despite some setbacks with the online portal and dealing with insurance companies from a total loss, Additions costumer service never fails to dissapoint. I have spoken to atleast 7 different representatives by now from Addition and all of …
I have been so blessed to be at this Addition Financial. The woman who spoke to me was Yelena and she is such a HELPFUL and WONDERFUL lady. She was very kind and may God continue to bless her. …
Well tell you right now I’ll give you zero stars. And I’m on my way there tomorrow to probably close my account and my sons account. Cannot get on online for the past two weeks. Called customer service a day and a very rude lady hung up on …
Gabriel was absolutely more than above and beyond helpful! He offered to help with something I could have done myself. That was ssoooo impressive! Not only did he do it, buy he did it enthusiastically!! I was very impressed with Gabriel!!! I give him 10 stars!!
Joel Martinez provided me with an excellent service. He was very professional. Joel explained me all the benefits and services that Addition financial provides. Thank you so much Joel for your time and service!
Had the pleasure of speaking with Iris and Rene in your wire department. Both were knowledgeable and friendly and provide me with exceptional service ensuring that funds will be available at time of closing. Kudos to both ladies.
Rachel assisted me with info regarding my credit card features. She took the time to help me find where to look on line and helped me learn to navigate the website to answer all my questions. I called thinking that I was going to be unhappy …
If i can give 0 stars i would. This Bank is the worse. They Charge you late fees after they themselves help you set up recurring payments. From the minute my first payment started they denied that I was set up for recurring payments but …
After moving away from the US for a number of years, I needed help getting back into my Addition account. I had quite honestly the best support and conversation with Taborah C. that I’ve ever had. Kind, witty, patient, and sincere, I …
Renee took the time to listen to me and showed genuine concern. She found a resolve to my dilemma, and I was totally appreciative of her help. She had a professional, positive attitude. Excellent.
My interaction today was a very good experience. I called regarding a late-pay issue that turned out to be a mistake on the part of Addition Financial in setting up my account. There were very small penalties involved and I quizzed the rep …
Autumn was amazing 🤩. Very patient, friendly and knowledgeable. She helped me with ease to get on the app properly and get my payment made. She is an asset to your institution. I am a manager for a mortgage corporation I wish my employees were like Autumn …
I recently financed a car through Addition Financial and Meilyng is the financial associate in charge of my account. every time I call her she answers the phone. No voicemail to deal with and waiting for a response like other institutions. …
This bank is terrible! Ever since CFE was bought out by Addition Financial, they have gone down hill. They either hire unqualified people or their training is not adequate. We have friends and family that have had the same experiences. …
Shakyma was extremely helpful and went above and beyond to help resolve my issue. Before I could even explain what was going on she already contacted whomever needed to contacted to escalate my concern. I really appreciated her assistance and because of her I look forward for future lines of banking with Additions.
I’m a new member and Cara and Jenny have made me feel so welcomed and are such great communicators. Already a fantastic experience and so personable. So happy to be a customer here.
Joel Martinez, Associate Relationship Manager, was an absolute pleasure to work with. The School District of Osceola County partnered with Additional Financial during a three day AVID Professional Development event. He showed up and greeted …
I have been dealing with a family emergency so things have been very hectic this week. I suddenly realized I am getting on a plane first thing in the morning and needed to take care of something at the credit union before I leave. …
It is my extreme pleasure to leave a 5 star review for Marisol and Vanessa. I went to the seminole state branch to inquire about opening a student account. They educated me on the features and benefits of opening an account. I mentioned …
I cannot praise Tiffany enough for what she did for me. I was having a problem redeeming my rewards points. Over a period of two weeks I had visited my local CU and talked with 8 different …
Absolutely amazing!!!! Margie helped me through every step of the process. She followed up, and provided me with updates regularly. Margie made everything simple and eSy to understand. Excellent job Margie! You deserve a promotion. – Michael R.
I always go to the drive thru and Tiffani always has a smile and warm hello. She always puts me in a better mood with her friendliness and light that we need in this world more then ever! She’s fast professional and provides great customer service!! Thank you Tiffani !! 🙂
“Christine is a fabulous” She is an excellent representative for our credit union! She was knowledgeable, pleasant, patient, and took the time required to rectify my account needs. Hope I get her on future occasions when I am in need of assistance.
Bonnie was amazingly helpful today (four days after Hurricane Ian hit Orlando). She was kind and listened to me as I explained my situation and needs. Bonnie came up with a possible solution for me, and called me back within a couple hours …
Addition holds direct deposits longer than most banks. Electronic transfers took EIGHT days, and was only rectified after I complained. They also never called me back to say the situation was fixed! Poor customer service and attitude. I …
Iris was amazing and helped me out when I was given misinformation on wire transfers. She was able to help me make the arrangements so I could close on my house on time. …
I called the Credit Union with a problem depositing a check. I was blessed with getting an agent named Marco. He was so helpful and knowledgable that he kept me calm and got the problem taken care very quickly. I was in another state so I …
Karen was absolutely amazing. She was so extremely knowledgeable of her job. Karen went above and beyond to help us. Extremely patient, professional, and a pleasure to work with. Your team members are trained very well and I appreciate …
Hello my Name is Cynthia Shelby
I will like to say Mrs Bonnie is a Excellent kind helpful person that took her time with me concerning my situation! Mrs Bonnie was very very patient and …
I called because I have not received my last few statements and had not made a payment since early August. I spoke with one woman who was polite but not very helpful and then I was transferred to Angel. She was very thorough and exceedingly …
I was trying to make an online payment and couldn’t figure out how to apply my rebate balance as partial payment on my Visa Signature card. Sean, at the local branch, was able to direct me through the process screen by screen. Sean was …
Addition Financial has on multiple occasions discovered suspicious activity on my credit card and other accounts saving me from fraud. Morgan reached out to me recently to ensure a transaction was authorized…she was pleasant and professional, and very thorough. Nice work!! I appreciate you.
Bonnie is such a pleasure to talk with. She is very help and always willing to go above and beyond. I truly wish there were more customer service representatives like her. I would give her 10 stars if if it would let me.
I recently had to contact Addition Financial with a problem I encountered with the Send Money function. Fortunately for me the member support person who answered my call was Dayana. From the moment she picked up my call you got the sense …
Jenn Lee did a fantastic job solving & resolving the issues I was having with my debit card. She was able to print me out a new one on the same day. Jenn was very friendly, asking me how my day was, and we enjoyed some laughs together. She was very knowledgeable and just a joy all together.
Was greeted and treated with the utmost friendliness, professionalism and courtesy! She explained the necessary procedures for my particular needs clearly and thoroughly. Everything she instructed me on came out perfect. The young ladies name was Renee. I was very impressed with all the above matters! Thank you so much!🇺🇸👍 …