(Translated by Google) A scam, I made an appointment for Dentistry and they never explained to me that to be a patient you first have to see a general doctor, I paid $100 dollars for nothing, the receptionist is very good but it really is a …
(Translated by Google) Bad service starting with the telephone line, the duration for them to answer you is up to 1 hour just to make an appointment, change or cancel. .. lousy service and they don’t call you for the reminder. They don’t …
(Translated by Google) It is supposed to be a community support clinic and the only thing they did was scam me and take my money, I went for an oral examination and they transferred me to a general practitioner … for this I had to pay $ …
(Translated by Google) They have always treated us very well at the reception, the nurses and the pediatrician of my girls have behaved with quality! There is only one receptionist when I have called who answers very pedantic but the rest …
(Translated by Google) I have had my children in this clinic for 8 years, everything was that the clinic was Mallard Advance health and everything changed even the staff is not the same. They can never give me an emergency appointment the …
(Translated by Google) I do not recommend this clinic at all. I have brought my children to this clinic for almost 7 years, but the receptionist, who is the one who speaks Spanish, is terrible. The last time I spent almost 5 minutes waiting …
(Translated by Google) The lousy receptionists are useless, they have a single mess, they don’t admit the patient to the system, they just say, I can’t find you in the system, I can’t find your documents, they are complete garbage, the …
Place is a mess when comes to speaking with a receptionist it’s always a different one and they have no clue what you have going on. They canceling appointments after being referred somewhere else without calling the patient.
I normally don’t write reviews but for this occasion I had to. Earlier this week My dad came in as a new patient to the facility on rock quarry road. I must be honest we was nervous and hesitant because of the reviews and what we heard in …
Very unprofessional receptionist. (She said her name was Rachel). She did not have any communication skills. Took so long figuring out a date for availability for new patient. While I was waiting, all you could hear in the background was …
Possibly the worst healthcare experience you could have. They leave you on hold for hours waiting for telemedicine appointments and placate you rather than try to help, providers rarely remember your name or anything about you. The only …
Called for a dental appointment with a toothache, was told I’d be called back. No one ever called. Thanks for making me wait on y’all with a toothache.
Its a hospital. Its staff are very friendly and my mom works there and she makes sure everyone is okay and talks to all the patient like the other staff does.
THE ONLY REASON WHY IM GIVING THIS PLACE 5⭐’s is because of SHEREE, MRS.ELEANOR and WILAMINA. THEY ARE THE BEST. ALL I CAN SAY IS TEAMWORK MAKES THE DREAMWORK.
Unprofessional!! Asked for female doctor and made that very clear when i made my appt. when i came i had a male doctor who didnt listen to ANYTHING i told him. They ran no tests and they kept switching my nurse so i had 3 different woman in the room while i was being examined! I guess they are not big on privacy.
I was suppose to pick up a patient at 12 noon today and they were not ready untill 1pm. They are slow here and if it was not for my insurance job I would never come here.
I give them one ★ because I have to give something to give a review.. This is the worse place I have ever been to in my life.. The staff in unprofessional when you walk in the door they looking at you and don’t say may I help you.. They …
Lady at front desk was the ONLY one that helped me. Ms.J**ner and Dr. Gr****n. However, the manager for that Department was no help at all. Noted; it appears he enjoys seeing people becoming upset.
I called 3 weeks ago trying to get an appointment. They just called back. Smh
Lack of concern from the entire staff. They all should be fired…esp the front desk staff! …
Front desk workers are not good at all, i have had my appointments canceled without me knowing and wrong dates put in the system for my appointments with the appointment cards to prove it.
I just visited the facility on Rock Quarry Rd. They have it organized in a very convenient and safe way. Everyone was very helpful and courteous! I really appreciate the service and the spirit of kindness I was shown😊 …
If I could give them a negative I would.Showed up today after confirming my daughters appointment for nexplanon installation and they cancelled her appointment without notification.Barely any apology,no resolution after the inconvenience of …
I would give 0 stars if I could. I only bring my children here because of their doctor. But the staff at front desk are extremely rude! If you have a nasty attitude then do not come to work simple as that!
Terrible place for mental health patients. Asked for help and got nowhere with my meds, 14 days later I was admitted to a hospital. Never felt so hopeless no one listened or cared. I almost died before I found help. #gettingAlawyer
They are really slow. I went for my son cheak up and it really took a hour to cheak us in then another hour to see the doctor. The doctors are not either . When they first opened it was amazing. Now they slipped off
Thank you so very much to the doctors.nurses & staff members ..You have all been there & have been courteous ..kind..understanding..smile on your faces.. no matter how many questions I have had during this pandemic & before.. but especially …
RUDE, UNORGANIZED, AND UNPROFESSIONAL Twice I came on time, and twice they messed up. The first time, they “accidentally” threw away my samples. Then they fail to reschedule me me they decided to close early. They claim to have “tried to …
Do not use for COVID testing. My family went through Advance for COVID testing – they had our results on a Thursday but did not get around to calling us until the following Monday. Had I not tracked down our results with the lab in the meantime, we would have spent an additional 4 days in quarantine when it was not needed.
I just got my first shot, and it went great. Everyone was so helpful and friendly. I was impressed with their setup and process. I definitely recommend Advance Community Health.
That facility has serious prblems when dealing with others, they tthink every patient is uneducated , as for me l have 5 Degrees in Medical background, MPH, as well but because l am an elderly person they take my kindness as being weak l …
If you can avoid coming here – DO IT!!! Only came to this location because of the Doctor we had. He leaves the Practice and NO ONE even had the decency to call and let us know… In fact we didn’t even find out until my husbands medication …
I came here for covid-19 vaccine (Moderna) and it went well. They kept the appointment time, explained things well, and took safety precautions for the virus.
Are the most incompetent people. I just got a call AGAIN. they do not have my stubs, this the 3rd time. I understand they dont need a degree to do their work. Or if they do its not from a university, but a unaccredited fly by night college, …
Customer Service Rep was not helpful, short, and more concerned initially about her cell phone instead of me as a patient. The more questions that I asked her, the she realized that I wasn’t going anywhere without setting up an appointment and eventually, she acted as though she was willing to assist me.
Trying to retrieve medical records since October 2021, it is now mid January 2022. Really wish I could say something positive about my brief and final experience at this facility.
This place was good at first (Pediatrics / Dental)but after the move. They have new staff that are very rude and unorganized. The parents know what’s the rules are more than they do. Long wait times when calling even if no callers are …
At first I really liked this place and the staff however there unprofessionalism and rudeness has changed my heart and mind. I’ve been trying for 7 weeks to get them to fax the proper paperwork needed to get a gel infused overlay for my …
They have a sign that says if you have been waiting longer than 10 mins let the front desk know. My appointment was at 11:00am got here around 10:45am and it is now 12:07pm I’m still waiting. I really hate to have my time wasted and it’s …
Call today several times to cancel appointment for tomorrow. Answering service said 0 callers ahead of me and that wait time was 3 minutes; 11 minutes later I gave up and called again. Same thing. Third time I call it stated that wait …
My new doctors office for my kid. Not sure why this place got some bad reviews. I thought this place was wonderful!! Everyone was so nice. The nurses and front staff were so friendly and knowledgeable. I was seen way before my scheduled appointment.
I hate going here but due to my insurance I have no other choice. The front staff are rude and unhelpful, the doctors are okay but its obvious they dont care. They never call back when they’re supposed to, they havent sent out any of the …
When getting my COVID vaccine, they were fast and professional. Could not have had a better experience from scheduling my appointment to leaving their office.
They won’t let my brother make an appointment to be seen and something has been wrong with his stomach for 4days now and they wanted to make a telephone appointment. Thats ridiculous how can a Dr. really know what is going on if they don’t …
Came in for COVID vaccine. Very professional, no wait at all (appt mid-afternoon). Assistants very friendly and helpful. Cleaned seating between patients. Glad I heard about this clinic.
On this past Thursday, I paid for and picked up two medications. After the meds, were dropped off at my car. I realized there was a prescription filled that I did not request nor had I ever taken that medication. When I called the Pharmacy …
ADVANCE COMMUNITY HEATH IS THE WORST , Owner Scott McCray doesn’t care doesn’t know anything about the fake Nurse Practitioners he had working there, Rhonda Payne Assistant manager doesn’t care about patient health, DONT GO THERE WORST, We Are looking into investigation of this….. Attorney Abe
Do not go here for dental unless a last resort. I was put on a six month wait for a dental appointment. I got no reminders the week of and now I am trying to cancel the appointment due to my work schedule. I cannot get anyone in dental …
I only had to go here to pick up a prescription, but my hat goes off for these medical professions. What people don’t realize is these people are putting their lives on the line working long hours dealing with the unknown. These are …
I recommend this Pediatric office to all parents looking for a clean clinic with organized and caring staff. I never had to wait more than 10-15 min to be called in to the room. The staff and nurses are so kind & so friendly. Dr. Glenn …
I’ve never really had a problem AFTER waiting several months for my new patient appointment. As an established patient, life is easy. I wasn’t pleased that transferring from a different state the doc didn’t want to heed to the treatments …
Friendly staff but there’s most annoying rule I would have to say is the “if you miss 3 appointments in a certain amount of time you can only schedule same day if its available”. I cancelled one appointment but it was still counted against …
I came here to get a Covid vaccine. The line was very long but the staff kept us entertained with music and jokes. The only reason for the 4 stars is I feel like the check in process could have been a little faster. However I don’t know what all the needed to do.
Homeless and my medicine is being withheld from me. So sick I’m now in the hospital. They told me they could see me in October since I had to cancel my appointment for today. Without my medicine I will continue to use the hospital emergency …
My parents experienced a bad service on the dental area the receptionist are extremely RUDE her name is Janet super rude & unprofessional DONT recommend this place horrible service maybe changing to nicer & caring staff
I set up an appointment to get tested for COVID-19 on 9/10/2020 at 11:00 am. I got to the parking lot and a nice lady asked for my ID and insurance card. After that, a woman approached my car and requested me to pull down my mask and …
They forgot my appointment! The place just seems unorganized, I had to wait 45 mins when I scheduled a month in advance! After I went in the back for my physical which only last 5 mins due to them trying to rush me out so they can move on …
I was seen here and the staff was great. And I was a new patient was seen around 4pm on a Friday evening. Can’t say enough about the staff they were great. My BP was very high and they were very concerned about my health. The receptionist …
My elderly mom is a patient of Dr. Li’s and at first it was a good fit for my mom, but now she doesn’t get her prescriptions called in correctly and is now running out. We had to have my mom’s insurance carrier call their office to get them …
I was impressed with the staff at Advanced Community. They are nice, professional and efficient at what they do. Thank you for my 2 Covid19 shots. The wait time to receive the shot is minimal. Fortunately the effects of the Moderna shot was also minimal for me.
Took both doses of Covid vaccine here. During the first visit , there were more people but it still ran quickly and smoothly. The second visit was super quick. Friendly and upbeat staff!
My daughter had an appt at 10:15 and due to the opening up of a new phase it was a long line but let me tell you, the communication and politeness of the staff made it such a pleasant experience. They constantly apologized and was friendly. …
Been waiting for a referral to a endocrinologist since June, since my doctor there would not give me a prescription for hormone therapy.. I’ve been sweating since May constantly..Then I’ve had chronic back pain for two years, and nothing …
Super super super slow…arrived on time for dental appointment for waited for over 30 minutes without being called. Went to check to see what was the holdup and how long it would take…was told that they were running behind (no one was …
Advance Community Health is an exceptional health care facility that provides state of the art care to anyone who needs their service. My personal experience has been very good. The staff have been helpful, friendly and knowledgeable. Great parking and location too. I highly recommend!
My husband and I were very pleased with their cleanliness and organization . Everyone was very pleasant. Wait time was very short. They monitor you for a view to make sure you don’t have a negative reaction to the Covid vaccine.
I got my first Covid vaccine here today. Everyone was very nice and they were set up to process us very efficiently. It was <10 minutes from walking in the door to having my shot. Great experience!
At my first visit I was left in a room after my exam. Staff did return after about 10 minutes and gruffly informed me I could leave. Trying to turn paperwork in was nearly impossible but I left. I attempted several times to get a second …
The nurse and staff that administered my young adult teenage first and second COVID-19 Vaccine were all friendly and sweet! My son will be pursuing a degree in the medical field and was given some guidance and encouragement. We appreciate them and making us very comfortable during both appointments. Thank you!!
My appointment was 2:45, got here earlier was done in 5 minutes. But have to wait 15 minutes before leaving. Nurse Rebecca was so sweet and pleasant. Thank you!!
By far, the worst medical experience.! Incompetent and careless staff. It was my first visit and it will be my last. It would be much better if they shut down the medical clinic and convert the building to a shelter for the needy and homeless!!!
To say the least this office (dental ) needs people in the reception area that really care about their job. We were not only ignored until I had to ask the girl with her back turned to us while heavily on her cell phone the young girl Maria …
Went for Covid vaccine (two separate shots). For both encounters, staff were quick, efficient, friendly, and helpful. I was in the seat to get my shot within 5 minutes of arriving each time. I appreciated the ease of signing up for my first …
Advance Community Health Has come so so so very far.
1. I have been under their care since 1991, and the change is crazy..
2. I like the fact that they have more than 1 location. …
This has to be THE WORST medical practice in Raleigh! I’m assuming the majority have to be Medicaid patients because what private paying or private insurance individual would choose this practice for care. I care for a handicap individual …
Received message from Advance stating do not come in if you are sick, fever, cough, sneezing etc. Have to reschedule 72 hours after fever is gone. People usually go to heath care when they are Coughing, sneezing, and have fever. What is the point of seeing a FNP/PA if you’re not sick?
I’ve been going here for 2 years for my diabetes, never have I been charged $80 for lab fees… I swear seems like they get you every way possible. After I was told I had a zero balance!
I’ve called for two days in a row trying to schedule a dental appt and the excuse I keep getting from the health side receptionists are “oh, I know they (dental side) have been having some issues with their phones. I can send them a message …
They leave the patient waiting for a long time, but if you arrive minutes after your appointment time, they don’t even attend to you. they are impartial. and as patients we deserve respect. Make sure they don’t leave much time on hold.
My mom has been going to Advance for years without a problem. Staff is overall good and so is the care. The only issue we’ve had was with the nurse practitioner Eurica Manning. She is the worst PCP I have ever met. She is rude, …
Very frustrating. Terrible customer service. Incorrect diagnosis codes will affect whether your insurance accepts your claims or not. Nobody cares about making things right.
Is not a place to visit. Very, very long wait. Not seen at the time of my son appointment. Our visit was scheduled for 15 minutes and we had to stay about 2 hours. They are not organized.
The worst Dr. Office I’ve ever been to. I got a prescription written in june which wasnt covered by insurance, i then trieec to get an alternate medication which is covered however I’ve called and went in every week since then and have …
I took my mom to this place several years ago and had been contemplating about moving her because she was getting a different doctor every single year. Why I actually left the place was because her last Dr said it was ok for my mom to …
This review is for the dental clinic. The dentist and dental assistant I saw are wonderful!!!! THANK YOU… The staff at checkout are not….. first of all this was my 3rd time seeing the dentist at advance community health. I had several …
This clinic is always seemed more driven by quantity then quality. Recently I scheduled an appointment there and had to wait 2 months because I have a particular type of health insurance. Then when I finally do get the appointment I was …
The Southeast Raleigh location was horrible and did not present a well conforming service. There were staff hired that were very rude, disrespectful and their conduct was very prejudice, unethical, as well as surfaced discrimination!
The dentist was a different dentist. He kept talking about how short staff they were. Told him I was having issues with my tooth and my face was swollen. Only offered me some mouth wash and no antibiotics. Not happy with the service
Wait times are LOONG. It appears as though they have taken on too many patients and cannot handle the workload. At the Raleigh location you are forced to come in the side door and walk through the adult waiting area in order to get to the …
Very Very disappointed in some doctors and staff. They be in the hallway laughing, talking loud, gossiping, being unprofessional. Talking about who going out, shoes, relationship and forget where they are. While patients waiting. It’s …
I had tooth done by Dr Shavers DDS during covid..it was a tempory he wasnt able to do the work because the air filter system wasn’t up n going yet. He stated because of that when I come back there’s no charge..had to come back bout 2 weeks …
I take my kids to the pediatric part, dr are great especially Dr Feole. It’s so hard to get an appointment for my kids and they been coming here for years! 3 yr old was have urinary issues and he couldn’t an appointment until a week later. …
AWFUL is giving this place too much credit. Been waiting more than two weeks for a return call to schedule an appointment, they promise to escalate situations and tell you to expect a call within 24-48 hours that never happens. They hold …
The people at the pharmacy never answer the phone. All I was trying to do was call the pharmacy to see if my meds were ready. I’ve called for 3 straight days & can’t get anyone from there to pick up. Finally someone answered just to say …
The clinic itself is fantastic, but the call center is not. This location seems to take all of the calls for all of the locations, and the staff is extremely short, rude, and generally unhelpful. I have been calling to get a hold of the …
I’ve had so many issues with this clinic. On two separate occasions, I have scheduled a video visit and I never received a link or a phone call. I ened up having to reschedule because no one could see me or I had to wait a very long time …
The time it takes to check in is ridiculous. Finding a parking space in the parking lot is ridiculous. I’ve had to cancel my child’s appointment one time before because we couldn’t park. A lot of times when you call it’s hard to get though. …
The best place to start once health care journey. The wait wasn’t so long so am happy here. 😊 they will set you up even if you don’t have insurance so go get your health taken care of, they’ve got good options for everyone. My kids got …
(Translated by Google) Excellent staff and very economical.
(Original) …
(Translated by Google) A scam, I made an appointment for Dentistry and they never explained to me that to be a patient you first have to see a general doctor, I paid $100 dollars for nothing, the receptionist is very good but it really is a …
(Translated by Google) Bad service starting with the telephone line, the duration for them to answer you is up to 1 hour just to make an appointment, change or cancel. .. lousy service and they don’t call you for the reminder. They don’t …
(Translated by Google) It is supposed to be a community support clinic and the only thing they did was scam me and take my money, I went for an oral examination and they transferred me to a general practitioner … for this I had to pay $ …
(Translated by Google) They have always treated us very well at the reception, the nurses and the pediatrician of my girls have behaved with quality! There is only one receptionist when I have called who answers very pedantic but the rest …
(Translated by Google) I have had my children in this clinic for 8 years, everything was that the clinic was Mallard Advance health and everything changed even the staff is not the same. They can never give me an emergency appointment the …
(Translated by Google) I do not recommend this clinic at all. I have brought my children to this clinic for almost 7 years, but the receptionist, who is the one who speaks Spanish, is terrible. The last time I spent almost 5 minutes waiting …
(Translated by Google) They should put more staff who can speak Spanish and are kind because they are terrible …
(Translated by Google) The lousy receptionists are useless, they have a single mess, they don’t admit the patient to the system, they just say, I can’t find you in the system, I can’t find your documents, they are complete garbage, the …
My telehealth appointment was at 1:45. I’m still waiting for it to start at 4:45
Place is a mess when comes to speaking with a receptionist it’s always a different one and they have no clue what you have going on. They canceling appointments after being referred somewhere else without calling the patient.
I don’t want wait to long
I normally don’t write reviews but for this occasion I had to. Earlier this week My dad came in as a new patient to the facility on rock quarry road. I must be honest we was nervous and hesitant because of the reviews and what we heard in …
Very unprofessional receptionist. (She said her name was Rachel). She did not have any communication skills. Took so long figuring out a date for availability for new patient. While I was waiting, all you could hear in the background was …
Possibly the worst healthcare experience you could have. They leave you on hold for hours waiting for telemedicine appointments and placate you rather than try to help, providers rarely remember your name or anything about you. The only …
Great place
It went well
This place is amazing..
Good medical care
Friendly staff.
Amazing community advocate!
Excellent.
Love. It
Staff is caring and accommodating.
Friendly Staff.
Good medical attention.
Great Services!! 🙏🏽👍🏽 …
The operations should simple be investigated.
Excellent Dentistry
Receptionist was very rude with a bad attitude.
Great people and great care.
My meds was on time
A well diverse place for all of your health needs.
Second covid shot no wait time
Thanks for being there
Great staff! Very professional!
Great people, service was top notch!
Always kind and respectful to me when I visit.
Awesome Customer service love the Happy Environment
They never answer the phone
They never answer the phone
They never answer the phone
Very friendly staff. Got my vaccine.
Got my COVID shot here, quick and easy!
Thank you Healthcare workers for the smooth and easy process!
The reason staff is short with people is they are overworked, expected to do impossible and under paid. I know. I was one.
They’re slow , lazy, the doctor’s don’t take they time. And you’ll never get answers. They suck!!
They are always looking out for my health and are serious about my health and concern
They have improved!
Wonderful service. All the staff were very friendly and helpful.
Love it
They are very slow ask you to be here 10 minutes before the visit but will have you waiting 30 to a hour before getting seen .
I love this place. I been with this place since they were on New Bern ave and now my kids go there.
Very nice doctor here everyone is very friendly and helpful
Great staff. Everyone that I have interacted with has been very friendly, knowledgeable, and helpful to me and my family.
Got my COVID shot with them super nice and personable!
Shawn was great she gave me shot , it was quick and painless
Keep gett in trouble for not making app. When no one called to let me know i even had one!!!!
There very rude and they hang up when you try to call they don’t even do there job this is why I changed my daughters pediatric..
Foul language, cranky people, and nasty attitudes. Messy, lost, and rude staff from the front desk to the medical staff. Avoid at all cost.
Very unfortunate for patients that Quality, caring & dependable staff members who truly love helping patients are not appreciated or valued here.
Staff very thoughtful and thorough.As painless as getting a vaccine could be.
Great experience w/ the first dose of the COVID-19 vaccine.
I worked for the company for many years. It’s a great place to work as well as to serve the surrounding communities with great healthcare.
Called for a dental appointment with a toothache, was told I’d be called back. No one ever called. Thanks for making me wait on y’all with a toothache.
Very nice and helpful people, as well as super fast process for my Covid shot
Great but busy
Staff very rude. Wish I could give a zero rating. I’d rather die and suffer than to receive treatment here.
Very nice and professional staff. Recieved my vaccine . Thanks.
Great experience with getting my vaccine. Streamlined and friendly service!
Got two Moderna shots there. Fast and smooth, well organized, friendly staff
Its a hospital. Its staff are very friendly and my mom works there and she makes sure everyone is okay and talks to all the patient like the other staff does.
Friendly, quick, in-and-out service with a smile. Glad this service is available. Thanks!
DONT RECOMMEND, DOCTORS TO KNOW ABOUT HEALTH QUESTIONS SERVICE BAD LOOK GOOD BUT NOT GOOD !
Love Dr. Angela Plummer. Advance is the best.
No long wait. Staff is great & professional… they made this process a comforting experience.
THE ONLY REASON WHY IM GIVING THIS PLACE 5⭐’s is because of SHEREE, MRS.ELEANOR and WILAMINA. THEY ARE THE BEST. ALL I CAN SAY IS TEAMWORK MAKES THE DREAMWORK.
Great, quick and friendly place to get your vaccine shot.
Great people .. Fast service Nurse Sean was great didn’t feel the covid 19 shot
Had to make 3 appointments for a referral only for them to give referral to wrong doctor who doesnt accept my insurance.
Great for low income Healthcare seekers.
My doctor. Employees nice & friendly
Med. Records personal were exceptionally polite and helpful
Got my COVID shots here. Everyone was very friendly, process was smooth.
Worst place to recieve care.
Everyone there is rude including the doctors
Was there for the COVID-19 clinic. Everything was very efficient. In and out in about 20 min.
Amazing energy and very professional service. SCRUPULOUSLY clean. Staff kept disinfecting all chairs.
Don’t waste your time coming here all they doing taken medicaid money keep given my dad the run around about his surgery.
Amazing staff! Very coordinated during vaccine rollout. Everyone was very informative and friendly.
Very quick and easy instructions with doctors that care. Vaccine shot felt like it was nothing!
Well organized for our COVID shots. Staff all were super nice and knowledgeable.
Unprofessional!! Asked for female doctor and made that very clear when i made my appt. when i came i had a male doctor who didnt listen to ANYTHING i told him. They ran no tests and they kept switching my nurse so i had 3 different woman in the room while i was being examined! I guess they are not big on privacy.
Got my COVID vaccines here and it was really well run, great experience.
I went for covid shot, everything was amazing, on time and the staff were kind and we even got some food lol
I was suppose to pick up a patient at 12 noon today and they were not ready untill 1pm. They are slow here and if it was not for my insurance job I would never come here.
I give them one ★ because I have to give something to give a review.. This is the worse place I have ever been to in my life.. The staff in unprofessional when you walk in the door they looking at you and don’t say may I help you.. They …
Staff was courteous and professional. Very efficient process. No wait time at this location.
Waited a hour to been seen than you have to wait another hour when they call you back .
Unbelievable!!
Unprofessional…if you don’t have insurance be prepared to be talked down on and long waits.
I had never had any issues with Advance Community.They are Great from the staff to not long wait times.They are always ready to help.
Lady at front desk was the ONLY one that helped me. Ms.J**ner and Dr. Gr****n. However, the manager for that Department was no help at all. Noted; it appears he enjoys seeing people becoming upset.
They work with you and the care is great
Nice staff. My Doctor is amazing. I was in and out which is nice.
Dental Center is awesome. If you are lucky enough to get Dr. Reid she is patient and quick and really cares about her patients.
I called 3 weeks ago trying to get an appointment. They just called back. Smh
Lack of concern from the entire staff. They all should be fired…esp the front desk staff! …
Front desk workers are not good at all, i have had my appointments canceled without me knowing and wrong dates put in the system for my appointments with the appointment cards to prove it.
Had a great experience getting the COVID-19 vaccine there. They took care of things quickly and professionally.
I just visited the facility on Rock Quarry Rd. They have it organized in a very convenient and safe way. Everyone was very helpful and courteous! I really appreciate the service and the spirit of kindness I was shown😊 …
If I could give them a negative I would.Showed up today after confirming my daughters appointment for nexplanon installation and they cancelled her appointment without notification.Barely any apology,no resolution after the inconvenience of …
I would give 0 stars if I could. I only bring my children here because of their doctor. But the staff at front desk are extremely rude! If you have a nasty attitude then do not come to work simple as that!
Got my Covid protection from here:
Very professional, upbeat and kind staff
(that’s not always a thing in this business) …
Terrible place for mental health patients. Asked for help and got nowhere with my meds, 14 days later I was admitted to a hospital. Never felt so hopeless no one listened or cared. I almost died before I found help. #gettingAlawyer
Got my Moderna vaccine today. Quick and painless…do push ups after you won’t be so sore
They are really slow. I went for my son cheak up and it really took a hour to cheak us in then another hour to see the doctor. The doctors are not either . When they first opened it was amazing. Now they slipped off
Thank you so very much to the doctors.nurses & staff members ..You have all been there & have been courteous ..kind..understanding..smile on your faces.. no matter how many questions I have had during this pandemic & before.. but especially …
RUDE, UNORGANIZED, AND UNPROFESSIONAL Twice I came on time, and twice they messed up. The first time, they “accidentally” threw away my samples. Then they fail to reschedule me me they decided to close early. They claim to have “tried to …
They ran a clinic at my work place for the covid vaccine. Very professional and friendly. Well organized group, they get you in and out efficiently.
Me and my 5 children go here .. once you are an established pate in its easy to get appointments and they follow up with you like no other !!!
Everyone was really great. I’m very afraid of needles but the staff from advantage made me very comfortable and I did my vaccine with ease
Do not use for COVID testing. My family went through Advance for COVID testing – they had our results on a Thursday but did not get around to calling us until the following Monday. Had I not tracked down our results with the lab in the meantime, we would have spent an additional 4 days in quarantine when it was not needed.
I just got my first shot, and it went great. Everyone was so helpful and friendly. I was impressed with their setup and process. I definitely recommend Advance Community Health.
Was not informed that my insurance wasn’t accepted there upon check in. Had I known, I would have gone elsewhere.
Quick and friendly service. I had to reschedule my appointment the day of, they were extremely helpful and flexible.
That facility has serious prblems when dealing with others, they tthink every patient is uneducated , as for me l have 5 Degrees in Medical background, MPH, as well but because l am an elderly person they take my kindness as being weak l …
If you can avoid coming here – DO IT!!! Only came to this location because of the Doctor we had. He leaves the Practice and NO ONE even had the decency to call and let us know… In fact we didn’t even find out until my husbands medication …
I came here for covid-19 vaccine (Moderna) and it went well. They kept the appointment time, explained things well, and took safety precautions for the virus.
Are the most incompetent people. I just got a call AGAIN. they do not have my stubs, this the 3rd time. I understand they dont need a degree to do their work. Or if they do its not from a university, but a unaccredited fly by night college, …
Received both COVID-19 vaccine doses here (Moderna) and the staff were friendly and clearly communicated expectations throughout.
Came here to get my Covid-19 vaccine. The staff was so friendly and made me feel welcome. They had me in and out in no time flat!
Customer Service Rep was not helpful, short, and more concerned initially about her cell phone instead of me as a patient. The more questions that I asked her, the she realized that I wasn’t going anywhere without setting up an appointment and eventually, she acted as though she was willing to assist me.
Advance Community Health would get zero stars from me, if possible.
I waited over a month for an appointment with Advance Community Health. I was …
Trying to retrieve medical records since October 2021, it is now mid January 2022. Really wish I could say something positive about my brief and final experience at this facility.
Advance Community Health is a wonderful community of care givers. They were professional, courteous and efficient. …
This place was good at first (Pediatrics / Dental)but after the move. They have new staff that are very rude and unorganized. The parents know what’s the rules are more than they do. Long wait times when calling even if no callers are …
At first I really liked this place and the staff however there unprofessionalism and rudeness has changed my heart and mind. I’ve been trying for 7 weeks to get them to fax the proper paperwork needed to get a gel infused overlay for my …
They have a sign that says if you have been waiting longer than 10 mins let the front desk know. My appointment was at 11:00am got here around 10:45am and it is now 12:07pm I’m still waiting. I really hate to have my time wasted and it’s …
Call today several times to cancel appointment for tomorrow. Answering service said 0 callers ahead of me and that wait time was 3 minutes; 11 minutes later I gave up and called again. Same thing. Third time I call it stated that wait …
My new doctors office for my kid. Not sure why this place got some bad reviews. I thought this place was wonderful!! Everyone was so nice. The nurses and front staff were so friendly and knowledgeable. I was seen way before my scheduled appointment.
I hate going here but due to my insurance I have no other choice. The front staff are rude and unhelpful, the doctors are okay but its obvious they dont care. They never call back when they’re supposed to, they havent sent out any of the …
When getting my COVID vaccine, they were fast and professional. Could not have had a better experience from scheduling my appointment to leaving their office.
They won’t let my brother make an appointment to be seen and something has been wrong with his stomach for 4days now and they wanted to make a telephone appointment. Thats ridiculous how can a Dr. really know what is going on if they don’t …
Came in for COVID vaccine. Very professional, no wait at all (appt mid-afternoon). Assistants very friendly and helpful. Cleaned seating between patients. Glad I heard about this clinic.
On this past Thursday, I paid for and picked up two medications. After the meds, were dropped off at my car. I realized there was a prescription filled that I did not request nor had I ever taken that medication. When I called the Pharmacy …
ADVANCE COMMUNITY HEATH IS THE WORST , Owner Scott McCray doesn’t care doesn’t know anything about the fake Nurse Practitioners he had working there, Rhonda Payne Assistant manager doesn’t care about patient health, DONT GO THERE WORST, We Are looking into investigation of this….. Attorney Abe
Do not go here for dental unless a last resort. I was put on a six month wait for a dental appointment. I got no reminders the week of and now I am trying to cancel the appointment due to my work schedule. I cannot get anyone in dental …
I only had to go here to pick up a prescription, but my hat goes off for these medical professions. What people don’t realize is these people are putting their lives on the line working long hours dealing with the unknown. These are …
I recommend this Pediatric office to all parents looking for a clean clinic with organized and caring staff. I never had to wait more than 10-15 min to be called in to the room. The staff and nurses are so kind & so friendly. Dr. Glenn …
nurses were nice but they still charged me $205 for a regular doctors appointment. even with insurance.
I’ve never really had a problem AFTER waiting several months for my new patient appointment. As an established patient, life is easy. I wasn’t pleased that transferring from a different state the doc didn’t want to heed to the treatments …
Friendly staff but there’s most annoying rule I would have to say is the “if you miss 3 appointments in a certain amount of time you can only schedule same day if its available”. I cancelled one appointment but it was still counted against …
I came here to get a Covid vaccine. The line was very long but the staff kept us entertained with music and jokes. The only reason for the 4 stars is I feel like the check in process could have been a little faster. However I don’t know what all the needed to do.
Homeless and my medicine is being withheld from me. So sick I’m now in the hospital. They told me they could see me in October since I had to cancel my appointment for today. Without my medicine I will continue to use the hospital emergency …
My mother visits here. So far so good. She had not told me any complaints
My parents experienced a bad service on the dental area the receptionist are extremely RUDE her name is Janet super rude & unprofessional DONT recommend this place horrible service maybe changing to nicer & caring staff
I set up an appointment to get tested for COVID-19 on 9/10/2020 at 11:00 am. I got to the parking lot and a nice lady asked for my ID and insurance card. After that, a woman approached my car and requested me to pull down my mask and …
They forgot my appointment! The place just seems unorganized, I had to wait 45 mins when I scheduled a month in advance! After I went in the back for my physical which only last 5 mins due to them trying to rush me out so they can move on …
I was seen here and the staff was great. And I was a new patient was seen around 4pm on a Friday evening. Can’t say enough about the staff they were great. My BP was very high and they were very concerned about my health. The receptionist …
My elderly mom is a patient of Dr. Li’s and at first it was a good fit for my mom, but now she doesn’t get her prescriptions called in correctly and is now running out. We had to have my mom’s insurance carrier call their office to get them …
I was impressed with the staff at Advanced Community. They are nice, professional and efficient at what they do. Thank you for my 2 Covid19 shots. The wait time to receive the shot is minimal. Fortunately the effects of the Moderna shot was also minimal for me.
Took both doses of Covid vaccine here. During the first visit , there were more people but it still ran quickly and smoothly. The second visit was super quick. Friendly and upbeat staff!
My daughter had an appt at 10:15 and due to the opening up of a new phase it was a long line but let me tell you, the communication and politeness of the staff made it such a pleasant experience. They constantly apologized and was friendly. …
Been waiting for a referral to a endocrinologist since June, since my doctor there would not give me a prescription for hormone therapy.. I’ve been sweating since May constantly..Then I’ve had chronic back pain for two years, and nothing …
Super super super slow…arrived on time for dental appointment for waited for over 30 minutes without being called. Went to check to see what was the holdup and how long it would take…was told that they were running behind (no one was …
Advance Community Health is an exceptional health care facility that provides state of the art care to anyone who needs their service. My personal experience has been very good. The staff have been helpful, friendly and knowledgeable. Great parking and location too. I highly recommend!
I downloaded your sliding fee application online.
Then I came to your office yesterday to submit that application. …
My husband and I were very pleased with their cleanliness and organization . Everyone was very pleasant. Wait time was very short. They monitor you for a view to make sure you don’t have a negative reaction to the Covid vaccine.
I got my first Covid vaccine here today. Everyone was very nice and they were set up to process us very efficiently. It was <10 minutes from walking in the door to having my shot. Great experience!
At my first visit I was left in a room after my exam. Staff did return after about 10 minutes and gruffly informed me I could leave. Trying to turn paperwork in was nearly impossible but I left. I attempted several times to get a second …
The nurse and staff that administered my young adult teenage first and second COVID-19 Vaccine were all friendly and sweet! My son will be pursuing a degree in the medical field and was given some guidance and encouragement. We appreciate them and making us very comfortable during both appointments. Thank you!!
My appointment was 2:45, got here earlier was done in 5 minutes. But have to wait 15 minutes before leaving. Nurse Rebecca was so sweet and pleasant. Thank you!!
By far, the worst medical experience.! Incompetent and careless staff. It was my first visit and it will be my last. It would be much better if they shut down the medical clinic and convert the building to a shelter for the needy and homeless!!!
To say the least this office (dental ) needs people in the reception area that really care about their job. We were not only ignored until I had to ask the girl with her back turned to us while heavily on her cell phone the young girl Maria …
Community Testing for COVID-19 fails to meet the challenge.
I was happy to see Advance was offering free COVID tests and pre registered to …
Went for Covid vaccine (two separate shots). For both encounters, staff were quick, efficient, friendly, and helpful. I was in the seat to get my shot within 5 minutes of arriving each time. I appreciated the ease of signing up for my first …
I will not recommend anyone to go here. They are slow we waited 2 hours just to be called back in the room
Advance Community Health Has come so so so very far.
1. I have been under their care since 1991, and the change is crazy..
2. I like the fact that they have more than 1 location. …
This has to be THE WORST medical practice in Raleigh! I’m assuming the majority have to be Medicaid patients because what private paying or private insurance individual would choose this practice for care. I care for a handicap individual …
Received message from Advance stating do not come in if you are sick, fever, cough, sneezing etc. Have to reschedule 72 hours after fever is gone. People usually go to heath care when they are Coughing, sneezing, and have fever. What is the point of seeing a FNP/PA if you’re not sick?
I’ve been going here for 2 years for my diabetes, never have I been charged $80 for lab fees… I swear seems like they get you every way possible. After I was told I had a zero balance!
I’ve called for two days in a row trying to schedule a dental appt and the excuse I keep getting from the health side receptionists are “oh, I know they (dental side) have been having some issues with their phones. I can send them a message …
They leave the patient waiting for a long time, but if you arrive minutes after your appointment time, they don’t even attend to you. they are impartial. and as patients we deserve respect. Make sure they don’t leave much time on hold.
Marvelous Office personnel, Great Nurses & Assistants, Healing Doctors, Caring Pharmacy Professionals
‘Momey’ Phlobotomist Specialist Kind & Awesome …
My mom has been going to Advance for years without a problem. Staff is overall good and so is the care. The only issue we’ve had was with the nurse practitioner Eurica Manning. She is the worst PCP I have ever met. She is rude, …
Very frustrating. Terrible customer service. Incorrect diagnosis codes will affect whether your insurance accepts your claims or not. Nobody cares about making things right.
Very polite. Did not let me know to be 30 mins early on my first appointment, had to reschedule.
Is not a place to visit. Very, very long wait. Not seen at the time of my son appointment. Our visit was scheduled for 15 minutes and we had to stay about 2 hours. They are not organized.
The worst Dr. Office I’ve ever been to. I got a prescription written in june which wasnt covered by insurance, i then trieec to get an alternate medication which is covered however I’ve called and went in every week since then and have …
I took my mom to this place several years ago and had been contemplating about moving her because she was getting a different doctor every single year. Why I actually left the place was because her last Dr said it was ok for my mom to …
This review is for the dental clinic. The dentist and dental assistant I saw are wonderful!!!! THANK YOU… The staff at checkout are not….. first of all this was my 3rd time seeing the dentist at advance community health. I had several …
This clinic is always seemed more driven by quantity then quality. Recently I scheduled an appointment there and had to wait 2 months because I have a particular type of health insurance. Then when I finally do get the appointment I was …
The Southeast Raleigh location was horrible and did not present a well conforming service. There were staff hired that were very rude, disrespectful and their conduct was very prejudice, unethical, as well as surfaced discrimination!
The dentist was a different dentist. He kept talking about how short staff they were. Told him I was having issues with my tooth and my face was swollen. Only offered me some mouth wash and no antibiotics. Not happy with the service
Wait times are LOONG. It appears as though they have taken on too many patients and cannot handle the workload. At the Raleigh location you are forced to come in the side door and walk through the adult waiting area in order to get to the …
Very Very disappointed in some doctors and staff. They be in the hallway laughing, talking loud, gossiping, being unprofessional. Talking about who going out, shoes, relationship and forget where they are. While patients waiting. It’s …
I had tooth done by Dr Shavers DDS during covid..it was a tempory he wasnt able to do the work because the air filter system wasn’t up n going yet. He stated because of that when I come back there’s no charge..had to come back bout 2 weeks …
I take my kids to the pediatric part, dr are great especially Dr Feole. It’s so hard to get an appointment for my kids and they been coming here for years! 3 yr old was have urinary issues and he couldn’t an appointment until a week later. …
AWFUL is giving this place too much credit. Been waiting more than two weeks for a return call to schedule an appointment, they promise to escalate situations and tell you to expect a call within 24-48 hours that never happens. They hold …
The people at the pharmacy never answer the phone. All I was trying to do was call the pharmacy to see if my meds were ready. I’ve called for 3 straight days & can’t get anyone from there to pick up. Finally someone answered just to say …
The clinic itself is fantastic, but the call center is not. This location seems to take all of the calls for all of the locations, and the staff is extremely short, rude, and generally unhelpful. I have been calling to get a hold of the …
I’ve had so many issues with this clinic. On two separate occasions, I have scheduled a video visit and I never received a link or a phone call. I ened up having to reschedule because no one could see me or I had to wait a very long time …
The time it takes to check in is ridiculous. Finding a parking space in the parking lot is ridiculous. I’ve had to cancel my child’s appointment one time before because we couldn’t park. A lot of times when you call it’s hard to get though. …
The best place to start once health care journey. The wait wasn’t so long so am happy here. 😊 they will set you up even if you don’t have insurance so go get your health taken care of, they’ve got good options for everyone. My kids got …