The Daytona Beach location is a rip-off…they give you a physician’s assistant without telling you that he’s not a doctor and bill you as if you saw a doctor.. NEVER AGAIN!!!!
I spent almost 30 minutes calling different locations and departments seeking test results before someone finally answered the phone. Come guys, break down and spend some of the fortune you are making and hire more staff!!
Dr Seneriz has treated me for two years . Never feel rushed and appointments are always on time.I would say he”s the best doctor i have ever been treated by.
I don’t understand the negative reviews. Always pleasant, and more importantly, short waiting times! Dr Dersch is great and staff is friendly. I’ve been 6 times or so. Highly recommended.
Dr. Gordon is great..but severely understaffed with answering phones…can’t get through to make an appt..never get live person to make an appt..last appt there were 10 people waiting to check in…owners need hire
more staff to handle the level of business
Dealing with Daytona office: Worst medical office I have ever dealt with. Cannot connect with a real person if you have immediate need. Home health care co. said they had not been advised of what they were supposed to do. Never again.
I have usually had great service here but when scheduling my appointments Kimberly F wasn’t willing to schedule mine between my doctor visits like the other checkout clerk has for over the last year.
Recently had phone discussion with Anna about seeing Dr Taub. Nothing but positive Mark’s for her conduct ! Very helpful and I will be following up. She’s a keeper!
Lousy communication between doctor, patient, staff and home health Some staff members were very rude when asked a question. I would never recommend Any doctors at Advanced Urology. In addition there were up to two hour waiting times for …
Impossible to get an appointment or even the courtesy of a return call from the Oxford-Leesburg side of the office. The Oxford-Ocala side is very professional. Nobody answers the phones on the Oxford-Leesburg side. Been waiting 7 days for a return phone call despite multiple messages.
One star is one too many! Just went to my follow up appointment made 5 weeks ago, after getting my confirmation call on tuesday. Left work early to go, only to be told there is no doctor in the office, and pretty much too bad for me. I will NOT be going back. Very unprofessional.
I have yet to see an associated physician with this group, but I want to comment on the great job Betty does with getting new patients scheduled. She is very caring and completely professional. I wish we could clone her and put someone like her in every office! Thanks for all you do!
A worrisome difference between high quality service delivered by the doctors and unsatisfactory behavior of the clerical/receptionist/scheduling personnel.
Difficult to reach people on the phone, sending calls to the voice mails which …
I have been going to this clinic for about 5 years now. I have been to other locations but keep returning to the Oxford location because the staff is great and have a great attitude towards patients. Have not had a bad experience ever and …
I have been a patient of Dr. Harris for over 4 years. Before I met Dr. Harris, all the Urologists before him said my condition was permanent. Dr. Harris provided me with all the information needed and options available. With his help we …
Written by my husband 9/13/ 19 – Do not, whatever you do,, do NOT use Advanced Urology!!!!!! They have given us the complete run-around for over two weeks to get my medical records to get a second opinion. Today this was our fourth trip …
1 star is too many for this place. Got there on time and signed my handicapped father in and started filling out paperwork. All of a sudden a staff member comes over and tells us we missed the appointment and would have to reschedule. We …
Very difficult time getting through to this office. I had seen Dr. Karavadia re: gross hematoria, Dr. ordered CAt-scan prior to having a cystocopy. After many call attempts, an appt. was set for a next day AM. When I then called just prior …
Terrible staff. Very in unorganized. No one in the office thus far have taken any responsibility for the number of mistakes that have happened in my very short experience with this doctor. One of several mistakes was getting a call to …
It’ a damned shame. Dr Edward King performed a PVP (Green Light Laser) procedure on me in October of 2015. Very professional and competent doctor. I had some trauma as a result of poor instruction following the surgery which resulted in …
Saw Dr. Taub April 27th; still waiting for his staff to get back to me for biopsy appointment, going into 4th week.. Placed several calls, no one returns your call. Called to speak to the doctor, no result. As of now, I consider the office …
After months of repeatedly having problems since leaving the hospital end of May 2020. Repeatedly ive had to take antibiotics and shots to stop an infection. This organization along with the lady who called me to say I missed a scheduled …
Terrible office. Cannot get through to live person. When you Call the office you get a recording to leave a message, then you get a message saying the message box is full. When you (rarely)get a person to finally pick up the phone, you are …
Since the office now has a new phone service, I am much happier that I can get my calls through, receive a call back and quick response to whatever issues I am dealing with at the time. The staff is friendly, efficient, and… Dr. Dersch is …
One star is overrating this company and it’s management. Gina Barnes, the “manager” operates on the premise of placate the client after complaints, make promises for improvement and never follow through. …
I have been going to this office for over 4 years. The only problem I have had was waiting for an hour sometimes in the late afternoon. There are emergencies at times and one thing I do know is that Dr Roach never leaves until all his …
Can’t get response , left several messages. I like dr rao but can’t communicate!!!!!
I read the comments and your response is all ways “ we strive ……”. Same Response …
High incompetent is an understatement! My husband made an appointment to have an MRI of his prostate with Advanced Urology Institute (AUI) 2 months ago. He appointment was this morning. Yesterday at 2 pm we receive a call from our …
Went in for a urine sample due UTI. Was in the office for 30 minutes. No direct information as to what prescription would be given. My doctor will be informed. Very unprofessional.
Dr. Sher is excellent, but his support staff are atrocious. Leaving a very good doctor because the staff doesn’t return calls, failed to submit documents for a PA causing me to spend $600 out of pocket for a script, and took a month to …
Very unprofessional support staff at authorizations position. I feel like she disrespected me and then went out of her way to ensure my request was not met. I had just taken time from my work to answer her call about insurance info that I …
This group has the worst back office of any medical practice I have ever dealt with. After a referral by my GP, the office did not reach out to me for over 2 weeks. Once they reached out, I missed the call. I returned the call and they did …
Very well organized and professional. As a patient of Dr. Kings I am very pleased with Dr. King and his staff. They go out of there way to make sure that my care is the best. Staff members like Tressa go above and beyond to make sure …
They have always been very professional and informative with me. I’ve had appointments that were perfectly on time and then the last appointment I was informed he was on an emergency but I only had to wait about an hour. Which I’ve waited …
Crisp and professional. I called with a problem(I am their patient). They gave me an urgent appointment within 24hrs. Their exceptional staff took care of my problem. That is why I am their patient.
Dr. Rao is good but the office help needs to go back to flipping burgers. My ins. Called them to ask why I couldn’t my prescription. They played they’re games with her and she hung up on them and wrote a letter to the office.its a shame these imature kids are in this position. I advise people to go to another Dr.
Worst clinic! The staff is very irresponsible! If you get a referral here, ask to have it changed to a different clinic! My mom had a stent put in and it’s been almost 2 weeks. They were supposed to call her insurance to get her scheduled …
Is this number even linked to an office??? Called 20 times a day no answer
Elizabeth & Nicole were fantastic to deal with.
This is the worst Urologist office in all of Ocala, FL. Office staff is unprofessional and rude and I do not recommend them to anyone.
staff is terrible and very unhelpful
They do not answer their phone nor call people back. Dr. Dersh is great but his staff is terrible
The Daytona Beach location is a rip-off…they give you a physician’s assistant without telling you that he’s not a doctor and bill you as if you saw a doctor.. NEVER AGAIN!!!!
Has the healthcare Systems in Florida collapsed? They show no concern at all. what gives?
Tressa in the Xray group at Advanced Urology is the greatest. Very professional and friendly.
I spent almost 30 minutes calling different locations and departments seeking test results before someone finally answered the phone. Come guys, break down and spend some of the fortune you are making and hire more staff!!
Dr Seneriz has treated me for two years . Never feel rushed and appointments are always on time.I would say he”s the best doctor i have ever been treated by.
Took weeks to get in. Dr Rao said barely 3 sentences and grunted. Looking for a second opinion.
I don’t understand the negative reviews. Always pleasant, and more importantly, short waiting times! Dr Dersch is great and staff is friendly. I’ve been 6 times or so. Highly recommended.
Dr. Gordon is great..but severely understaffed with answering phones…can’t get through to make an appt..never get live person to make an appt..last appt there were 10 people waiting to check in…owners need hire
more staff to handle the level of business
Dealing with Daytona office: Worst medical office I have ever dealt with. Cannot connect with a real person if you have immediate need. Home health care co. said they had not been advised of what they were supposed to do. Never again.
I have usually had great service here but when scheduling my appointments Kimberly F wasn’t willing to schedule mine between my doctor visits like the other checkout clerk has for over the last year.
Recently had phone discussion with Anna about seeing Dr Taub. Nothing but positive Mark’s for her conduct ! Very helpful and I will be following up. She’s a keeper!
Dr Roach and the surgical team are awesome,.. the front staff is another thing.
Lousy communication between doctor, patient, staff and home health Some staff members were very rude when asked a question. I would never recommend Any doctors at Advanced Urology. In addition there were up to two hour waiting times for …
Impossible to get an appointment or even the courtesy of a return call from the Oxford-Leesburg side of the office. The Oxford-Ocala side is very professional. Nobody answers the phones on the Oxford-Leesburg side. Been waiting 7 days for a return phone call despite multiple messages.
One star is one too many! Just went to my follow up appointment made 5 weeks ago, after getting my confirmation call on tuesday. Left work early to go, only to be told there is no doctor in the office, and pretty much too bad for me. I will NOT be going back. Very unprofessional.
I have yet to see an associated physician with this group, but I want to comment on the great job Betty does with getting new patients scheduled. She is very caring and completely professional. I wish we could clone her and put someone like her in every office! Thanks for all you do!
A worrisome difference between high quality service delivered by the doctors and unsatisfactory behavior of the clerical/receptionist/scheduling personnel.
Difficult to reach people on the phone, sending calls to the voice mails which …
I have been going to this clinic for about 5 years now. I have been to other locations but keep returning to the Oxford location because the staff is great and have a great attitude towards patients. Have not had a bad experience ever and …
I have been a patient of Dr. Harris for over 4 years. Before I met Dr. Harris, all the Urologists before him said my condition was permanent. Dr. Harris provided me with all the information needed and options available. With his help we …
Written by my husband 9/13/ 19 – Do not, whatever you do,, do NOT use Advanced Urology!!!!!! They have given us the complete run-around for over two weeks to get my medical records to get a second opinion. Today this was our fourth trip …
Unprofessional support staff! Billed several times for same date of service! Paid co-pays at time of service still got billed!
1 star is too many for this place. Got there on time and signed my handicapped father in and started filling out paperwork. All of a sudden a staff member comes over and tells us we missed the appointment and would have to reschedule. We …
Very difficult time getting through to this office. I had seen Dr. Karavadia re: gross hematoria, Dr. ordered CAt-scan prior to having a cystocopy. After many call attempts, an appt. was set for a next day AM. When I then called just prior …
Terrible staff. Very in unorganized. No one in the office thus far have taken any responsibility for the number of mistakes that have happened in my very short experience with this doctor. One of several mistakes was getting a call to …
They don’t call you back nor respond to online appointment requests. You can’t get through to a live person in Oxford or Ocala.
It’ a damned shame. Dr Edward King performed a PVP (Green Light Laser) procedure on me in October of 2015. Very professional and competent doctor. I had some trauma as a result of poor instruction following the surgery which resulted in …
Saw Dr. Taub April 27th; still waiting for his staff to get back to me for biopsy appointment, going into 4th week.. Placed several calls, no one returns your call. Called to speak to the doctor, no result. As of now, I consider the office …
After months of repeatedly having problems since leaving the hospital end of May 2020. Repeatedly ive had to take antibiotics and shots to stop an infection. This organization along with the lady who called me to say I missed a scheduled …
Terrible office. Cannot get through to live person. When you Call the office you get a recording to leave a message, then you get a message saying the message box is full. When you (rarely)get a person to finally pick up the phone, you are …
Since the office now has a new phone service, I am much happier that I can get my calls through, receive a call back and quick response to whatever issues I am dealing with at the time. The staff is friendly, efficient, and… Dr. Dersch is …
One star is overrating this company and it’s management. Gina Barnes, the “manager” operates on the premise of placate the client after complaints, make promises for improvement and never follow through. …
I have been going to this office for over 4 years. The only problem I have had was waiting for an hour sometimes in the late afternoon. There are emergencies at times and one thing I do know is that Dr Roach never leaves until all his …
Can’t get response , left several messages. I like dr rao but can’t communicate!!!!!
I read the comments and your response is all ways “ we strive ……”. Same Response …
High incompetent is an understatement! My husband made an appointment to have an MRI of his prostate with Advanced Urology Institute (AUI) 2 months ago. He appointment was this morning. Yesterday at 2 pm we receive a call from our …
Went in for a urine sample due UTI. Was in the office for 30 minutes. No direct information as to what prescription would be given. My doctor will be informed. Very unprofessional.
Dr. Sher is excellent, but his support staff are atrocious. Leaving a very good doctor because the staff doesn’t return calls, failed to submit documents for a PA causing me to spend $600 out of pocket for a script, and took a month to …
Very unprofessional support staff at authorizations position. I feel like she disrespected me and then went out of her way to ensure my request was not met. I had just taken time from my work to answer her call about insurance info that I …
This group has the worst back office of any medical practice I have ever dealt with. After a referral by my GP, the office did not reach out to me for over 2 weeks. Once they reached out, I missed the call. I returned the call and they did …
Very well organized and professional. As a patient of Dr. Kings I am very pleased with Dr. King and his staff. They go out of there way to make sure that my care is the best. Staff members like Tressa go above and beyond to make sure …
They have always been very professional and informative with me. I’ve had appointments that were perfectly on time and then the last appointment I was informed he was on an emergency but I only had to wait about an hour. Which I’ve waited …
Want to send a thank you to Melissa who authorizes their insurance. Without her I would not gotten authorization in time for appointment. Thank you!
Crisp and professional. I called with a problem(I am their patient). They gave me an urgent appointment within 24hrs. Their exceptional staff took care of my problem. That is why I am their patient.
Dr. Rao is good but the office help needs to go back to flipping burgers. My ins. Called them to ask why I couldn’t my prescription. They played they’re games with her and she hung up on them and wrote a letter to the office.its a shame these imature kids are in this position. I advise people to go to another Dr.
Worst clinic! The staff is very irresponsible! If you get a referral here, ask to have it changed to a different clinic! My mom had a stent put in and it’s been almost 2 weeks. They were supposed to call her insurance to get her scheduled …