At Advanical we find creative solutions when traditional banking fail to meet members’ unique needs. Compare banks and credit unions to see why Advanical may be a fit for you. See more
The software is waaaay below par. They do NOT provide wire information on their website. Their software is lame (saying it nicely). The staff are all super nice and patient. I appreciate them for trying but they are handicapped by …
Advancial has stood by me and my family in every stage of our lives from just married to enrolling children in college. Advancial is my banking institution of choice.
I cant wait to pay off my loan and stop doing business with this company. They have some customer service reps that are the worst in the industry, not to mention their 1 hour wait time on the phone. I called and after waiting for over half …
I have had many issues with Advancial one them taking payment giving you a reference number and the payment not being posted. The second issue with them is that they never answer the phone. They don’t have a line where you can hold to speak …
Got a car loan approval email with interest rate set. When loan came through interest rate 2% higher. Would note stand behind there rate they quoted in writing. Been a member for many years with them. Should of stood behind the quote. But …
I recently aquired a mortgage with Advancial and it was very painful. The customer service was atrocious. I did not feel like the customer in the transaction. The mortgagee was clearly the customer. This is the second loan I have aquired …
In person staff is amazing, but I’ve never spent less than 30 minutes on hold when calling, even for a simple question. We still don’t have new debit cards for ours that expired in September, despite 3 emails (I don’t have the time to wait on hold two hours to get a card to use my own money…).
Advancial reorders pending transactions so that largest vs. most recent clears first. This is a predatory practice to increase revenue from overdraft fees from most venerable members. Run
I will never do business with these people again. Customer service is zero. Got a loan they never notified me of the account number after signing…called daily for 2 months on hold no less than 1 1/2 per call..only got rude people who …
I love the credit union, that’s not the problem at all. Always had nothing but a positive experience. The problem is the new updated app- I can never log in, it just spins to oblivion and I have to use a computer to use my online banking. I had never had issues with the old app. Don’t fix what’s not broken.
I have so little problems, as a matter of fact my experence with them are great;service I love fast and on the money ,(quick)friendly and humble,but I just hate it when I drive such a distant in the late evening time and find that the ATM …
Complete waste of time. Apply for a loan, all approved, then the phone calls start asking the questions as if they have never done a loan. After a lot of going back and forth they call and say they are unwilling to move forward, for no …
“Like you” is not how I would describe it but “Love you” is better. Visiting the branches has always been a pleasure- people are so friendly and helpful.
I love the small community of a bank
I have been an Advancial loyal costumer for a number of years and I was recently, at 72, diagnosed with cancer.
When I called Corporate to ask if they could waive the penalty if I closed my CD …
I purchased two jumbo CD’s from Advancial which involved a complicated transfer of funds from another IRA. I have never done business with a financial institution that was as helpful, polite and knowledgeable as Advancial. I am so impressed with everyone I worked with. Thank you Advancial!
If you are about to do a wire transaction or waiting for one chose another bank. Instructions are general. After asking questions to a representative and her supervisor I got answers like: “we are doing it a million times per day” and “you pick the wrong bank”. As a result- no money. Don’t deal with this bank, waste of time.
This company is very sketchy about their lending terms. I was led to believe I would have a 12 months same as cash program. I ended up getting a credit card which I adamantly told them before the deal I did not want. I was assured that my …
Do not do business with them. They are all about themselves and do not care about the customer. A merchant took money from my account without permission. Causing me NSF charges and they did a charge off. The merchant returned the money and …
The software is waaaay below par. They do NOT provide wire information on their website. Their software is lame (saying it nicely). The staff are all super nice and patient. I appreciate them for trying but they are handicapped by …
Terrible service and rude employees
They are awful and no should never have anything financed through them!!!
Don’t depend on them for good customer service
An Amazing organization. Always ready to give you help, even new members. Plus love that they are for the people who use them.
The best Loan rates in the market. If you want to save money on interest this is a great Union to work with.
I should have read reviews. Once I’m finished with my loan from Advancial, i will not do business with them again.
Advancial has stood by me and my family in every stage of our lives from just married to enrolling children in college. Advancial is my banking institution of choice.
Advancial has great customer service and excellent interest rates. Their debit cards are also pretty.
AFTER you completely pay off your loan, they’ll leave the account open and charge you a dormant account fee.
I cant wait to pay off my loan and stop doing business with this company. They have some customer service reps that are the worst in the industry, not to mention their 1 hour wait time on the phone. I called and after waiting for over half …
I have had many issues with Advancial one them taking payment giving you a reference number and the payment not being posted. The second issue with them is that they never answer the phone. They don’t have a line where you can hold to speak …
Got a car loan approval email with interest rate set. When loan came through interest rate 2% higher. Would note stand behind there rate they quoted in writing. Been a member for many years with them. Should of stood behind the quote. But …
I recently aquired a mortgage with Advancial and it was very painful. The customer service was atrocious. I did not feel like the customer in the transaction. The mortgagee was clearly the customer. This is the second loan I have aquired …
costumer service has been great ,when i call they are frienyndly answer all my questions. great company
Great and excellent customer service! Keep up the good work to help more people who are in need!
In person staff is amazing, but I’ve never spent less than 30 minutes on hold when calling, even for a simple question. We still don’t have new debit cards for ours that expired in September, despite 3 emails (I don’t have the time to wait on hold two hours to get a card to use my own money…).
Advancial reorders pending transactions so that largest vs. most recent clears first. This is a predatory practice to increase revenue from overdraft fees from most venerable members. Run
I will never do business with these people again. Customer service is zero. Got a loan they never notified me of the account number after signing…called daily for 2 months on hold no less than 1 1/2 per call..only got rude people who …
I love the credit union, that’s not the problem at all. Always had nothing but a positive experience. The problem is the new updated app- I can never log in, it just spins to oblivion and I have to use a computer to use my online banking. I had never had issues with the old app. Don’t fix what’s not broken.
I have so little problems, as a matter of fact my experence with them are great;service I love fast and on the money ,(quick)friendly and humble,but I just hate it when I drive such a distant in the late evening time and find that the ATM …
I can never get anyone when I call. Tha automated system is terrible. If I could rate lower than 1 star I would. They deserve negative stars!!!
Complete waste of time. Apply for a loan, all approved, then the phone calls start asking the questions as if they have never done a loan. After a lot of going back and forth they call and say they are unwilling to move forward, for no …
“Like you” is not how I would describe it but “Love you” is better. Visiting the branches has always been a pleasure- people are so friendly and helpful.
I love the small community of a bank
I have been an Advancial loyal costumer for a number of years and I was recently, at 72, diagnosed with cancer.
When I called Corporate to ask if they could waive the penalty if I closed my CD …
I purchased two jumbo CD’s from Advancial which involved a complicated transfer of funds from another IRA. I have never done business with a financial institution that was as helpful, polite and knowledgeable as Advancial. I am so impressed with everyone I worked with. Thank you Advancial!
If you are about to do a wire transaction or waiting for one chose another bank. Instructions are general. After asking questions to a representative and her supervisor I got answers like: “we are doing it a million times per day” and “you pick the wrong bank”. As a result- no money. Don’t deal with this bank, waste of time.
This company is very sketchy about their lending terms. I was led to believe I would have a 12 months same as cash program. I ended up getting a credit card which I adamantly told them before the deal I did not want. I was assured that my …
Do not do business with them. They are all about themselves and do not care about the customer. A merchant took money from my account without permission. Causing me NSF charges and they did a charge off. The merchant returned the money and …