So rude ! First my money was deposited into the wrong account. Went in today and got a rude remark when I tried to make a deposit. Walked right out. Will not be going back.
I am beyond thankful for this Credit union, from Erica in Brownstown branch to Christina and Julie in Southgate, beyond total guest service. Proud to be a member!
Very professional an friendly always serving customers with a smile also very trustworthy as well I know for fact this is my credit union for the rest of my life couldn’t be happier with any other !!!
I have done my banking with Advantage One Federal Credit Union for at least 15 years they have always helped me in my time of need!
Thank you so much Jocelyn Straub
I opened my account with Joann zagresky and she 100% professionally answered every single question I had without hesitation. A wonderful bank and great employee’s!!!
The customer service at this location makes me want to switch banks. The drive through is extremely slow and I’ve waited at least 10 minutes every time I go to the Southgate location. I will go out of my way to go to the Trenton or Brownstown location – I have never had problems at either of those branches.
Insufficient staff to walk in and open a checking account without an appointment. Thanks for letting me know your standard for service on the second visit: substandard. …
This is the best bank. Employees are always very professional and nice. Quick service and you always feel treated with respect. All my loans are from this bank, they are very helpful.
Terrible place to do business. Couldn’t get small loan for 2012 focus by myself even though I had perfect pay history for over 20 years, until I became disabled and had to wait out the process of receiving funds from settlement, which …
I think it’s very unfair to charge and insufficient funds fee if the funds are deposited before the end of the business day. You’re mobile app is not working so I was unable to view my balance which means I was unaware that there was a …
I have a car loan with AOC… bought my car at Taylor Chevrolet so they used this credit union..(Huge Mistake)… I live in Roseville… for over a year now I’ve been paying my $439 car payment via check by phone… now they change their …
I have been with this credit union for over 20 years and they are by far the best one…Matt is a very helpful man in the loan department and very informative on options that the credit union has to offer…I went for 1 loan and was offered 3… love my c.u. ty for your services..
Very well monitored accounting. Successful at any and all suspicious activity on my account. Efficient in handling my banking needs. The Staff is always approachable and concerned with my needs. I have been a member since 1982. Wouldn’t change unless they kicked me out. lol
I have always had a great experience with each of their branches. Staff is extremely helpful and attentative to my financial needs. I don’t think there’s any other credit union that can compare to the great service and benefits AOCU offers.
I took out my first car loan here, and I had no idea what to do. Joann was SO patient and kind through the whole process and I appreciated it immensely. It is comforting to know that if I ever have a question or concern I can call her and she will give or find me the answer!
My expierience with Advantage One Credit Union has been nothing but positive! Member Service Representative Joann Zagresky was very helpful refinancing my loan for a lower payment and getting me a lower interest rate. She also helped me …
I don’t belong to this credit union just giving a word of warning . So I used the ATM this morning at 5:30 am and in the middle of the transaction the ATM lost power of course my card was stuck in the machine . I called to see how I could …
I’ve been a member since 2001. I have never had issues, they have always been on top of everything especially when it came to fraudulent activity. Joann is amazing! She helped me so much in consolidating my loans and saved me a lot of money! They really try their hardest and they are very very friendly!
I’ve been banking with Advantage one for years now and have never had a bad experience. Amber has always been available to help me in a timely manner and make banking as easy and simple as possible.
Absolute worst bank experience. They put a cap on how much you can spend in one transaction with your debit card and you have to reach an actual person at one of the branches in order to raise that limit, for up to 15 minutes. Or so I’ve …
Overall great service and employees but one stands over all. Cathy R is a true professional and a great person, she has been a big help and she’s always in good spirits.
The southgate branch, Joann, was exceptional. She was prompt and professional with every task. Answered all our questions with no hesitation and satisfied everything we needed. My husband and I thank her very much. I would recommend her to family and friends for banking needs.
Eh. This place is okay enough for four stars. I used to solely do business with them. I have since moved to another credit union for majority of my business. Honestly the only reason I keep this account open is because I receive my taxes …
This place is great.!! They are good folks and always been helpful to me and my family.. amber and Lisa are my favorites. They are always willing to help even at a moment’s notice.. Ty all so much for all your help.!!
I’ve been with them since 2002. I’ve never had a problem. Staff are professional, friendly, and helpful. They were great and understanding when I needed a loan. I highly recommend them.
Amber through my experience with AOCU lending services has been absolutely the most delightful caring very very cheerful, and knows her job very very very well. It has been my utmost greatest experience with a lender service at a o c u. I …
Amazing Credit Union, Joann at the Southgate Branch is absolutely the best. Always helpful with great insight. If you are considering switching I would recommend going to Advantage One Credit Union and getting with Joann for all of your …
Great place.
Always helpful.
This place sucks wouldn’t recommend to anybody!
Great Staff and very friendly
Great price for ATM withdrawal.
Nothing but issues since I opened my account here.
They’ve always been helpful for me when I needed them.
Customer service is very low. Tellers are very unprepared. I would try any other branch than this one. No one else’s time matters.
Worst credit union ever. Took 30 minutes to deposit money. Real slow.
I’ve been a member since 1976. At Advantage One, you’re not just a member, you’re family.
Even with some issues once in awhile, still the best credit union around!!!
So rude ! First my money was deposited into the wrong account. Went in today and got a rude remark when I tried to make a deposit. Walked right out. Will not be going back.
I would have given 5 stars before the new 2.0 system, but now I’m looking for another financial institution.
I was so furious with the bank . I called and got Kayla. And she fixed everything. Made my day. Thanks Kayla!!
I alwas had great experience with this credit union. I recomend them to family and friends.
I am so happy I switched to advantage one credit union! Everyone has been so helpful!
Very frustrated with the way I was treated regarding a mistake made. Fix your app and don’t charge people for your errors!
I am beyond thankful for this Credit union, from Erica in Brownstown branch to Christina and Julie in Southgate, beyond total guest service. Proud to be a member!
Very professional an friendly always serving customers with a smile also very trustworthy as well I know for fact this is my credit union for the rest of my life couldn’t be happier with any other !!!
I have done my banking with Advantage One Federal Credit Union for at least 15 years they have always helped me in my time of need!
Thank you so much Jocelyn Straub
Joann was an amazing help today setting up an account. Answered every one of my 100 questions. I look forward to my experience here.
I opened my account with Joann zagresky and she 100% professionally answered every single question I had without hesitation. A wonderful bank and great employee’s!!!
The customer service at this location makes me want to switch banks. The drive through is extremely slow and I’ve waited at least 10 minutes every time I go to the Southgate location. I will go out of my way to go to the Trenton or Brownstown location – I have never had problems at either of those branches.
Insufficient staff to walk in and open a checking account without an appointment. Thanks for letting me know your standard for service on the second visit: substandard. …
This is the best bank. Employees are always very professional and nice. Quick service and you always feel treated with respect. All my loans are from this bank, they are very helpful.
Terrible place to do business. Couldn’t get small loan for 2012 focus by myself even though I had perfect pay history for over 20 years, until I became disabled and had to wait out the process of receiving funds from settlement, which …
I think it’s very unfair to charge and insufficient funds fee if the funds are deposited before the end of the business day. You’re mobile app is not working so I was unable to view my balance which means I was unaware that there was a …
I have a car loan with AOC… bought my car at Taylor Chevrolet so they used this credit union..(Huge Mistake)… I live in Roseville… for over a year now I’ve been paying my $439 car payment via check by phone… now they change their …
Joann Zagresky is AMAZING. employees like her are few and far between. She always goes above and beyond.
I have been with this credit union for over 20 years and they are by far the best one…Matt is a very helpful man in the loan department and very informative on options that the credit union has to offer…I went for 1 loan and was offered 3… love my c.u. ty for your services..
Very well monitored accounting. Successful at any and all suspicious activity on my account. Efficient in handling my banking needs. The Staff is always approachable and concerned with my needs. I have been a member since 1982. Wouldn’t change unless they kicked me out. lol
I have always had a great experience with each of their branches. Staff is extremely helpful and attentative to my financial needs. I don’t think there’s any other credit union that can compare to the great service and benefits AOCU offers.
I took out my first car loan here, and I had no idea what to do. Joann was SO patient and kind through the whole process and I appreciated it immensely. It is comforting to know that if I ever have a question or concern I can call her and she will give or find me the answer!
My expierience with Advantage One Credit Union has been nothing but positive! Member Service Representative Joann Zagresky was very helpful refinancing my loan for a lower payment and getting me a lower interest rate. She also helped me …
Efficient and helpful in all respects. Supported by a team that was second to none.
I’ve been a member here for years and have had nothing but good experiences here!
I don’t belong to this credit union just giving a word of warning . So I used the ATM this morning at 5:30 am and in the middle of the transaction the ATM lost power of course my card was stuck in the machine . I called to see how I could …
I’ve been a member since 2001. I have never had issues, they have always been on top of everything especially when it came to fraudulent activity. Joann is amazing! She helped me so much in consolidating my loans and saved me a lot of money! They really try their hardest and they are very very friendly!
I’ve been banking with Advantage one for years now and have never had a bad experience. Amber has always been available to help me in a timely manner and make banking as easy and simple as possible.
Absolute worst bank experience. They put a cap on how much you can spend in one transaction with your debit card and you have to reach an actual person at one of the branches in order to raise that limit, for up to 15 minutes. Or so I’ve …
Overall great service and employees but one stands over all. Cathy R is a true professional and a great person, she has been a big help and she’s always in good spirits.
The southgate branch, Joann, was exceptional. She was prompt and professional with every task. Answered all our questions with no hesitation and satisfied everything we needed. My husband and I thank her very much. I would recommend her to family and friends for banking needs.
Eh. This place is okay enough for four stars. I used to solely do business with them. I have since moved to another credit union for majority of my business. Honestly the only reason I keep this account open is because I receive my taxes …
This place is great.!! They are good folks and always been helpful to me and my family.. amber and Lisa are my favorites. They are always willing to help even at a moment’s notice.. Ty all so much for all your help.!!
I’ve been with them since 2002. I’ve never had a problem. Staff are professional, friendly, and helpful. They were great and understanding when I needed a loan. I highly recommend them.
Amber through my experience with AOCU lending services has been absolutely the most delightful caring very very cheerful, and knows her job very very very well. It has been my utmost greatest experience with a lender service at a o c u. I …
Amazing Credit Union, Joann at the Southgate Branch is absolutely the best. Always helpful with great insight. If you are considering switching I would recommend going to Advantage One Credit Union and getting with Joann for all of your …