Advia Credit Union, serving your local area with the best personal and commercial banking options, home mortgages, loans, and investments. See more
Read More| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–12PM |
550 S Riverview Dr, Parchment, MI 49004
Unprofessional staff
Fast service
Atm is convenient.
Fast
ATM at this location only works about half the time.
This is the only place where I send checks but somehow they never get there…..
Customer service is WAY down.. they are only worried about getting your money and as much as they can…
Great place! Family friendly and always willing to help! I’ve never had an issue!
Everyone I’ve dealt with at any of the locations has been great, friendly and professional.
My husband passed and i tried to close his account. Even with a cretified death certificate they wouldnt allow me to. FIND ANOTHER BANK.
This is my favorite location everyone is so professional and friendly at the same time….ty ty what a awesome team of customer service experience everytime.(reese)
Advia is the best! They have great competitive rates, friendly staff and a great mission that each employee lives out every day!
Phone service bad customers service horrible . At first they called said I owed a payment when they never sent me a bill and if I did not pay immediately I would have late charge. A day later I was able to talk to a person they would wave the late fee and work with me.
Christine Wade is amazing! She helped me when I needed to refinance my car. Everything went wonderful. Thank you.
It would be nice to see that the correct hours. They close the lobby at 5pm. The drive through stays open until 6pm. Fixed it for you guys.
Mary Cruz from Parchment branch is amazing to work with, anytime I need help with anything she’s right on it, emailing works better for me and she understands that so every time I need something she submits it and get back to me really fast, I recommend working with Mary Cruz for anything!!
I have been a long-time member for 30 years no respect that . why did Adviacu online banking goes down on the day stimulus checks are deposited they rather build interest and let you starve
Advia is the absolute worst credit union ever I’ve been with them since 2013 !! I am moving ALL my direct deposits elsewhere. Their customer service is horrible ….
Employees are very rude on phone! Terrible working with senior citizens on phone! Good luck if you verify yourself on phone and you are a senior and you give permission to talk to spouse who handles finances, they won’t speak to them and say you have to go to branch which is no where near me! We have been hung up on twice!
This place is a sham, wouldn’t let me put my snowmobile in storage for insurance purposes so I paid off my load later to find out they are charging me since I never closed a so called savings account that I never even wanted or knew I had. …
Their phone system is HORRIBLE! When you call, all you get is a recorded voice and are never able to speak with anyone. They say, “you are number 64 in line and leave a call back number.” They finally called back next day, but left no msg. (Was not able to get to phone in time) Happy my CU doesn’t handle their business this way.
You have no fraud protection at this place. With them for 20 years and had a bad charge. I had to do all the leg work, filed a police report, and was advised I still can’t get my money back. I have to deal with the store the fraud charge …
Switched from Chase to Advia for my primary banking. Definitely like the member benefits, and that I’m not nickled and dimed over every little thing. Also thought the piggy bank account was an excellent opportunity to start saving for our infant son.
Jodi Martin with Advia Kalamazoo is an outstanding professional focused on providing great customer service. Her guidance, follow-through and communication were pivotal in helping me to move through the home mortgage process. She is extremely credible and easy to work with. Thank you, Jodi!
I haven’t lived in michigan or even the midwest in over twenty years and i’ve had this account since i was sixteen. this is still my primary bank account. In the military i’ve banked with them overseas and back. From First community and now …
I accidentally over drafted a few accounts, and it was my own mistake. Advia worked with me and was very understanding, and waved the fees saving me big bucks. You won’t get that from a big bank! Love my credit union.
tired of getting junk mail form the “partners”. called to opt out and was told it could take up to 90 days for them to comply. Im sorry this is unacceptable, we live in a digital society and transactions are instant! …
I’m very irritated with them! Six months ago they tried to charge us for more insurance through them, claiming that we didn’t have sufficient coverage, which we did. It took several days, dozens of phone calls later, to get this …
Have been a member since they were first community and ever since the switch to Advia I have yet to experience any “advantage” as they claim. Their work ethics are horrible, employees are treated poorly (From what I hear) and their loan …
Advia STOLE MONEY from my Acct by adding unjustified Overdraft fees that caused my Acct to go negative . They hit me for 5 Overfraft charges , only refunded 4 and after going back and forth with them on phone and thru email. They told me …
The customer service is TERRIBLE on the phone and online. The workers are nice but they constantly transfer you around and no one knows how to solve your issues. I’ve had this happen with them multiple times. Online chats just end a if a …
Where to start my parents got hacked not once but twice. They got new cards then hacked again. They blamed it on them for using their card at Speedway and Wal-Mart wow. I hade charges i didnt approve that went through somehow i magically had overdraft protection😒dony waste your time with this bank. …
Got a call to just check and make sure everything was going good and said she could possibly save me some money on a different loan. We looked into it and we ended up moving a few loans to Advia and saves THOUSANDS of dollars! Amanda T. you …
It is nearly impossible to make a loan payment, I am currently behind 31 people on the phone right now
I had couple bad experiences before with Advia refinancing my car.. but this time my experience was totally different!
Alex Minor is really awesome! I got my car refinanced with 3.29% APR! She was very quick replying to my emails and she took care of getting my loan documents done ASAP!
I just want to say that Mary Cruz is the women you want to do business with. She’s very personal and very helpful. She told me what I needed to get for my loan. I would refer her to my friends and family.
their automated phone service is terrible.I tried to get account information for 7 and a half hours.First time 20 callers ahead of me,next time 25,6 and one half hours 35 callers ahead of me. Apparentley no one is answering the call .
I switched my auto loan to Advia. I have done my banking with them for years. In June I was diagnosed with cancer. I have not worked my second job since then. I have tried for 7 months to keep up payments the best I could. I have had 6 …
Great rates on my loans, but the website is absolutely horrible. I’ve had my loans since Jan and I couldn’t figure out how to make a simple payment or what my due dates are online…and I’m a Marketing professional, that says a lot. I’ve …
One bonus star for their rates. If you have a mortgage or car loan, you’ll be working with “The Mortgage Center” and/or “The Insurance Center”, not just Advia. The coordination between Advia and the other two companies is terrible. …
I have been a member of this bank in Parchment for almost 30 years. I used to believe in the ability of a small credit union to provide better service to it’s members. However, I just spent the last 3 months working through a nightmare of …
I like Advia Credit Union. They have provided us good service in the past. We struggled to complete the refinance of our house. Advia utilizes a 3rd party provider that is not wholly owned by Advia. Ultimately, we were able to work through it.
It all started with a missed call from Advia, stating that I needed to call back the credit union and failed to state a reason (which is always a cause for concern). After unsuccessfully trying to return the call several times, and leaving …
I opened an Advia credit card account to transfer debt. Two of the checks they sent were never cashed by the receivers. I was told this while on the phone with an Advia rep. I have called, I have emailed, and I am still paying off the debt …
Do not use this bank. I’m not even a member and they “withdrew” double the money I was trying to receive from their ATM and only received the second transactions worth of cash. Still no refund on MY MONEY. Negative stars if I could.