forget about trying to get in touch with a regular person for a question over the phone……worst customer service over the phone no matter what extension or option you choose….. all the same bad service.
Thirty five mins waiting while employees walked around wondering just to find out they charge fees for none members cause they love to make out of town people wait cause there is because there is aea FCU all over the world!
Had an appointment with Francisco Acosta for the finance of a truck the appointment was at 2:30pm I was thare in time,waited for 30 minutes, when Fernando finally came out only to call some else ,and said I had to wait my turn..Wow awsome way to schedule .appointments.
Good at giving out loans. I have had a few car loans there but customer service in the loan department is really bad. Especially from Denise and spoke to loan manager Annette and not very nice either.
So, I work. I get a payroll check. AEA feels they are entitled to a share of my money. Then asks if I’d consider being a member. LOL. Wonder what the charge for that would be?!
If I could give 0 stars I would…….. PEOPLE PLEASE DO NOT GET YOUR LOAN HERE they will rip you off, i had a car loan here for 2 years and somehow my loan never decreased, actually it increased in amount due to “NO PROOF OF INSURANCE” …
Worst customer service!! I waited for an hour and a half to speak to someone for loan and everybody that was there after me was being called. Checked with the front lady to make sure they had my name and she said they but “supposedly” all …
I know times are hard due to COVID-19 restrictions, but AEA is horrible with wit times, when you use the drive-thru. They will have all four lanes open, but I swear they have only one or two people running it. I am used to waiting, but it …
Absolute worst place to get any type of loan through. They never updated our address when we moved, or our car insurance when we got a new one, and they tried charging me 600 a month for a car I paid 400 for, sent all the letters to the non …
I had a great experience at AEA. I made an appointment online to see a loan specialist. The approval process was quick and easy, got a great interest rate, and fast responsive service!!!
I had the best experience working with Allison H.
She answered every question and walked me through everything. I couldn’t be happier with the service I received from her! Thank you!!
No after hours customer service available. Both atms at the main branch are not working. Will AEA be paying my fees now that I’m being forced to use another institution’s atm?
Worst customer service. I’ve been a member for 14 years & sadly I’ve fallen victim to some fraud on my account. I emailed AEA soon as I noticed it & they had replied it had gotten resolved so I waited a week to see if I would get the funds …
Opened account, was told my card would arrive in 7-10 days. Never came. I called and 1st lady told me it was never ordered. She said I had to call another department though. Called that department and found out it was collections, weird. …
Went in and they were fast to open my account so I could take a lone. Was told I would qualify for said loan. As soon as the account was opened they told me I could not afford a motorcycle loan. Went and paid cash for said motorcycle the …
I have no issues with the employees at AEA, but when the bank takes away banking options without any other options what are we to do? You got rid of POP money where I can transfer money from one bank to another or from personal account to …
AVOID AEA LIKE A PLAGUE. This bank really sucks. My debit card expired and they sent me a new one super late. Other banks usually send you a new one a month or more before expiration. On top of that I had to pay for its delivery and my …
(Translated by Google) BAD SERVICE
(Original)
MAL SERVICIO
(Translated by Google) Super great customer service and the way they help you is second to none. …
(Translated by Google) They work for our needs and have a staff. very professional …
slow
It’s a bank um
Super slow
This bank is worthless
Not able to loginsucks
Only 3 credit union in yuma
Excelente Customer Service !!
Short staffed long Waite to see member
Alice is the absolute best!
Is convines easily is wonderful a recomended
After 40 years with AEA. Charging for checking account, I will close my account.
I only needed this place because it’s part of the BECU network for zero cost cash machine.
Always good service and friendly faces!
Very professional and clean place, employees and environment always professional polite and respectful.
With the additional concerns of today. You can still go inside and talk to a teller
forget about trying to get in touch with a regular person for a question over the phone……worst customer service over the phone no matter what extension or option you choose….. all the same bad service.
this bank is so helpful and wonderful people thank you all and God bless
Thirty five mins waiting while employees walked around wondering just to find out they charge fees for none members cause they love to make out of town people wait cause there is because there is aea FCU all over the world!
Pros
Great loan rate. Costumer service is for the most part good.
Cons …
People are very helpful.
after 16 years they closed my branch and left me completely screwed. Thanks a lot AeA
Have used AEA since I was a teenager and for 20+ years now they have always treated me well and been everything I needed them to be.
The staff at AEA main branch are always friendly and willing to work with you. Keep up the great job
Had an appointment with Francisco Acosta for the finance of a truck the appointment was at 2:30pm I was thare in time,waited for 30 minutes, when Fernando finally came out only to call some else ,and said I had to wait my turn..Wow awsome way to schedule .appointments.
Good at giving out loans. I have had a few car loans there but customer service in the loan department is really bad. Especially from Denise and spoke to loan manager Annette and not very nice either.
So, I work. I get a payroll check. AEA feels they are entitled to a share of my money. Then asks if I’d consider being a member. LOL. Wonder what the charge for that would be?!
Don’t ever try to contact them over the phone , they will leave you on hold and never answer. It happens every time
If I could give 0 stars I would…….. PEOPLE PLEASE DO NOT GET YOUR LOAN HERE they will rip you off, i had a car loan here for 2 years and somehow my loan never decreased, actually it increased in amount due to “NO PROOF OF INSURANCE” …
Worst customer service!! I waited for an hour and a half to speak to someone for loan and everybody that was there after me was being called. Checked with the front lady to make sure they had my name and she said they but “supposedly” all …
I know times are hard due to COVID-19 restrictions, but AEA is horrible with wit times, when you use the drive-thru. They will have all four lanes open, but I swear they have only one or two people running it. I am used to waiting, but it …
Absolute worst place to get any type of loan through. They never updated our address when we moved, or our car insurance when we got a new one, and they tried charging me 600 a month for a car I paid 400 for, sent all the letters to the non …
I had a great experience at AEA. I made an appointment online to see a loan specialist. The approval process was quick and easy, got a great interest rate, and fast responsive service!!!
I had the best experience working with Allison H.
She answered every question and walked me through everything. I couldn’t be happier with the service I received from her! Thank you!!
No after hours customer service available. Both atms at the main branch are not working. Will AEA be paying my fees now that I’m being forced to use another institution’s atm?
Worst customer service. I’ve been a member for 14 years & sadly I’ve fallen victim to some fraud on my account. I emailed AEA soon as I noticed it & they had replied it had gotten resolved so I waited a week to see if I would get the funds …
Opened account, was told my card would arrive in 7-10 days. Never came. I called and 1st lady told me it was never ordered. She said I had to call another department though. Called that department and found out it was collections, weird. …
Went in and they were fast to open my account so I could take a lone. Was told I would qualify for said loan. As soon as the account was opened they told me I could not afford a motorcycle loan. Went and paid cash for said motorcycle the …
I have no issues with the employees at AEA, but when the bank takes away banking options without any other options what are we to do? You got rid of POP money where I can transfer money from one bank to another or from personal account to …
AVOID AEA LIKE A PLAGUE. This bank really sucks. My debit card expired and they sent me a new one super late. Other banks usually send you a new one a month or more before expiration. On top of that I had to pay for its delivery and my …