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Thank you AEP for turning my electricity off for paying my bill if I pay my bill all the time and you turn my electricity off for paying my bill what is there left nothing you’re Liars & Crooks
The power went out yesterday on my street at 5pm . It’s now 11am and my power still isn’t on. I’m now going to have to toss all of my food away because of how long it has taken.
This company is ridiculous. They’re charging me way too much. Something is really wrong with this company. They’re scammers! Worst experience ever. First time I’ve paid like this amount and it’s not right! Something is off. Spoke to their customer service and they’re not being helpful at all and they’re rude!
Any time my power is out it takes forever for it to be restored. My home is always the last in our area to be back up in service. It is very discouraging and I would love to find a better electric company to service my area.
Only call AEP customer service if you want someone to be rude to you. Ive called on two separate occasions and they are extremely rude the entire time and provide absolutely no help at all.
Thank you AEP for never giving correct information and charging my account and STILL shutting off my electricity for a full weekend that’s 90+ degrees. Classy. …
Had the exact same experience as Grayson. Always pay on time and they still shut off my power, saying payments havent gotten through but they were charged from my bank account ! And it was below freezing. Dirty thieves if only there was a choice for a different provider I would in a second!
Never had an issue with anything in the 2 years I had their service. Called to stop service at my apartment, Crystal was very pleasant and professionally handled my request. Great customer service.
Won’t fix problems. Love flipping the power on then just rolling off only for it to shut back off an hour later. Any of us would be fired if we acted like these clowns
Why on earth would you turn our power off for 12 hours and counting during a July heat wave. SMH dawg hall mad tripping. Can’t continue writing my diatribe. My phone is dying on account of this pervasive lack of power supply.
Very unreliable. Have experienced multiple blackouts, some they described as planned to avoid larger grid issues, but even in that case, they provided no communication.
I just do not know how people have not gotten together to protest the distribution charges within the bill. Distribution charges are over 100% of the usage. There are over $390,000 houses in Columbus alone. If we use a total of 1200 KW …
If somebody spits near one of their lines the power goes out for three hours. Second time in a month I will have to replace groceries due to power outages. Real issue when you are on a fixed income
AEP is the most disgusting company to ever exist. Anyone and everyone who works for this company should rethink their morals. They have a lack of sympathy and empathy, with no remorse for the damage they have caused for thousands of paying …
This electric company has zero program focused on sustainability. They offer nothing for smart thermostats, energy efficient appliance, and they have no programs designed to encourage sustainable actions by customers. If there are programs …
I do not understand why we lose power atleast one a week. This is extremely frustrating. Maybe if the customers are given the courtesy of an explanation when there is an outage then other measures can be taken.
The power goes out constantly (4x in the past 3 months) without warning or compensation for spoiled food or shelter from extreme heat. It’s completely unacceptable and immoral, and AEP does nothing to help their customers.
This summer has been full of outages. Yesterday I was out for 8 hours because of a transformer that caught fire. This same transformer caught fire just about a month ago as well. How about instead of putting a bandade on old equipment to …
Shitti customer services….called an when they finally answer with a ugly tierd dont wana be a customer service. “hello” that is it nothing else..no name, no comapny name,No can i help my name is,..an i mocked her cuz what customer …
I use under 1000 kWh a month. In fact I used less energy this July than I did last July. Not only did the Supply charge go up but also the Delivery charge. So now I’m effectively paying an extra $40( give or take a few dollars) dollars a …
My area has lost power 4 times today, yes there was high winds but for what I pay for electricity (and AEP wants to raise rates) I expect better service than this!!!!!! They are a monopoly and need to be broken up!!!!!
Moved into the house of an old family friend after she died. Started the transferring process right away. The process was slow so we continued to pay her electricity bill in the mean time. Shes now known to be deceased and They’ve done …
Nice going AEP… my wife passes away, I have a disabled child in the house among other health issues and u have to go through assessment and eligibility test just prove that I’ve lived in the same for the last 18 years! The people that …
I’ve seen more power outages in this summer alone than the rest of my 56 years combined! Been in this house for 19 yrs., had two outages in all that time. This issue seems agenda-driven. I’d bet they’ll have that power on bright on payment day!
The worst electric company I’ve ever been with. They have shut off our power after bills have been paid. We went an entire day with no power, although the service guy was nicer than any of the customer service people I’ve dealt with and …
Excellent place to work!
Thank you AEP for turning my electricity off for paying my bill if I pay my bill all the time and you turn my electricity off for paying my bill what is there left nothing you’re Liars & Crooks
If I didn’t have to use them I never would just all around horrible service
lousy service the bills arrive very expensive something is wrong with this company
Terrible experience with AEP they billed us for an incorrect address and is refusing to correct the mistake. Worst experience ever.
My bill was 55 dollars the fees were 33 dollars I understand there are maintenance fees but that’s crazy
Poor quality protected by government bureaucracy.
Troy did a fantastic job diagnosing my power outage issue. Thanks Troy!!!
The power went out yesterday on my street at 5pm . It’s now 11am and my power still isn’t on. I’m now going to have to toss all of my food away because of how long it has taken.
A one star only because you cant leave zero. Absolute price gouging crooks!
This company is ridiculous. They’re charging me way too much. Something is really wrong with this company. They’re scammers! Worst experience ever. First time I’ve paid like this amount and it’s not right! Something is off. Spoke to their customer service and they’re not being helpful at all and they’re rude!
$184 deposit for existing service is a joke
Any time my power is out it takes forever for it to be restored. My home is always the last in our area to be back up in service. It is very discouraging and I would love to find a better electric company to service my area.
Only call AEP customer service if you want someone to be rude to you. Ive called on two separate occasions and they are extremely rude the entire time and provide absolutely no help at all.
Thank you AEP for never giving correct information and charging my account and STILL shutting off my electricity for a full weekend that’s 90+ degrees. Classy. …
Why my aep bill is too high in apartments how
Junk company, can’t wait to move and not have AEP….
Had the exact same experience as Grayson. Always pay on time and they still shut off my power, saying payments havent gotten through but they were charged from my bank account ! And it was below freezing. Dirty thieves if only there was a choice for a different provider I would in a second!
Never had an issue with anything in the 2 years I had their service. Called to stop service at my apartment, Crystal was very pleasant and professionally handled my request. Great customer service.
Won’t fix problems. Love flipping the power on then just rolling off only for it to shut back off an hour later. Any of us would be fired if we acted like these clowns
Maintenance fees would make sense if these people actually maintained anything.
No warning for rolling blackouts. I work from home. Not only was I not able to work but I lost $200 in groceries.
They shut off the power to lower income areas in Columbus, and say they’re “working on it” leaving people without power for hours, or days.
Why on earth would you turn our power off for 12 hours and counting during a July heat wave. SMH dawg hall mad tripping. Can’t continue writing my diatribe. My phone is dying on account of this pervasive lack of power supply.
Very unreliable. Have experienced multiple blackouts, some they described as planned to avoid larger grid issues, but even in that case, they provided no communication.
I just do not know how people have not gotten together to protest the distribution charges within the bill. Distribution charges are over 100% of the usage. There are over $390,000 houses in Columbus alone. If we use a total of 1200 KW …
If somebody spits near one of their lines the power goes out for three hours. Second time in a month I will have to replace groceries due to power outages. Real issue when you are on a fixed income
AEP is the most disgusting company to ever exist. Anyone and everyone who works for this company should rethink their morals. They have a lack of sympathy and empathy, with no remorse for the damage they have caused for thousands of paying …
This electric company has zero program focused on sustainability. They offer nothing for smart thermostats, energy efficient appliance, and they have no programs designed to encourage sustainable actions by customers. If there are programs …
I do not understand why we lose power atleast one a week. This is extremely frustrating. Maybe if the customers are given the courtesy of an explanation when there is an outage then other measures can be taken.
The power goes out constantly (4x in the past 3 months) without warning or compensation for spoiled food or shelter from extreme heat. It’s completely unacceptable and immoral, and AEP does nothing to help their customers.
This summer has been full of outages. Yesterday I was out for 8 hours because of a transformer that caught fire. This same transformer caught fire just about a month ago as well. How about instead of putting a bandade on old equipment to …
Shitti customer services….called an when they finally answer with a ugly tierd dont wana be a customer service. “hello” that is it nothing else..no name, no comapny name,No can i help my name is,..an i mocked her cuz what customer …
I use under 1000 kWh a month. In fact I used less energy this July than I did last July. Not only did the Supply charge go up but also the Delivery charge. So now I’m effectively paying an extra $40( give or take a few dollars) dollars a …
My area has lost power 4 times today, yes there was high winds but for what I pay for electricity (and AEP wants to raise rates) I expect better service than this!!!!!! They are a monopoly and need to be broken up!!!!!
Moved into the house of an old family friend after she died. Started the transferring process right away. The process was slow so we continued to pay her electricity bill in the mean time. Shes now known to be deceased and They’ve done …
Nice going AEP… my wife passes away, I have a disabled child in the house among other health issues and u have to go through assessment and eligibility test just prove that I’ve lived in the same for the last 18 years! The people that …
I’ve seen more power outages in this summer alone than the rest of my 56 years combined! Been in this house for 19 yrs., had two outages in all that time. This issue seems agenda-driven. I’d bet they’ll have that power on bright on payment day!
The worst electric company I’ve ever been with. They have shut off our power after bills have been paid. We went an entire day with no power, although the service guy was nicer than any of the customer service people I’ve dealt with and …