Aero Energy

Propane supplier, Aero Energy - New Oxford

Aero Energy Inc. provides fuels to homes, neighborhoods and businesses. See more

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Aero Energy Reviews ( 198 )

  1. Joe, is a pro! I immediately saw his tool kit, everything in its place and clean. That told me a lot. He was well schooled and able to handle any problem. He is an ascent to your company. john r

  2. No heat on Sunday morning, November 4. Called at 6:30am. Tom L. responded and was at my house by 8:15 am and now I have heat! Thank you Tom for being on call this weekend.

  3. Wonderful guys that took care of our needs they were very thorough and courteous in spite of me being frustrated and a bit rude I’d like to apologize for that by the way . I would recommend to all my friends and family

  4. AC condenser would not turn on so I called for service and Shantel got me hooked up for service call, the same day. I wish Frontier was even remotely close to that.

  5. If you don’t have to use them than I would suggest not using them! Nothing like an “automatic” fill-up during summertime which is completely ridiculous. Not going to need propane to heat my house April, May, June, etc…. etc….

  6. I called and in no time they were able to send out a tech to check my heat. They were very friendly and the tech was so helpful and kind! Thank you for help us! #yorkhgproperties

  7. Beware! Biggest rip off in the business! If you lock in with this company be sure to give notice in writing even though the contract does not require it! They will say they can’t find your recorded call. That is their way of ripping people off. I didn’t want to give this company any stars! I will never use them again!

  8. Chris handled my air conditioning problem with confidence and answered my questions wfully which made me confident and comfortable. Chris was very friendly and provided respectful service.

  9. Feeling very frustrated. Have had technicians to our house 3 times in a week for same issues. Every one different. Nozzle keeps clogging Very costly. Solutions are very expensive.

  10. Great customer care and prompt service. Called in a pinch for propane delivery (due to a poor experience with another company), they accommodated me the very next day. Would certainly recommend!

  11. Well well well….so I have been a regular customer for oil AND propane for years…because of this propane tank rental was no charge…until now. NOW..I get a bill…when asked why I was told because I used LESS than 200 of propane this …

  12. Ron called before our appointment to ask what problem we were experiencing with our AC unit, gave an eta which was right on time, knowledgeable, pleasant and got the job done!

  13. Shantel was very helpful and fully explained everything. I’m still not very familiar with propane rates and deliveries, so I appreciated her time and patience with me.

  14. Great service. Very friendly and explained everything since I was clueless. Called me back when she said she would since we were purchasing a home. I know that if I have questions in the future I can call her and get answers easily.

  15. The repair crew came to my location and were pleasant and professional, but when they left my home they failed to turn the furnace HVAC back on in the attic. It took a while day to get them back here to turn it back on.

  16. Do not call these guys for plumbing services! I was told it would be $80 per hour but little did they say about it being per tech. So, a two hour (which they stretched out because they did nothing to fix the problem). Call cost us $320 and we still have the same problem we began with. Never calling for service again!

  17. I have been a customer of Aero for many years. In a sea of many companies Areo stands out. Prompt service, and eay to deal with. Polite professional people is what you get when dealing with Aero Energy. …

  18. We ran out of propane (my fault – new to propane, didn’t check gauge). We called, explained we have no hot water or stove, best they could do was 3-5 days. OK – faster would have been nice, but my screwup, so whatever. 4 days later (Friday) …

  19. We are completely satisfied and would recommend Matt to any Aero Energy customer. We appreciated his professionalism and timely work. As always, thanks!

  20. The work was scheduled and Eric was here on time. His work was done quickly and very well. Eric is a very good serviceman and is very professional. I was very happy with the whole experience.

  21. Just bought a new home and Im a new customer to Aero Energy and using propane. I am giving 4 stars for the awesome job and customer service I have received from Lauren, and the gentleman that did my inspection. I am only holding on the 5th star until I get a few deliveries.

  22. I haven’t even began to be a customer yet and I’m already being treated poorly. I scheduled almost 2 weeks out to get the initial pressure and leak test and was given a 1-4 PM window. At 3PM, I called and was told by a friendly enough …

  23. All and any dealings I’ve had with Aero have all been positive. Good attitudes with the staff and eager to help. I cant complain. As far as their prices? Can’t complain either. Fair so far.Happy customer here.

  24. I am so glad I called Aero. I have called 5 propane companies in the past 2 years in search of switching from my current company to something better. I finally found why I was looking for. So far aero is the first company that it willing to …

  25. Don and his assistant were fantastic. After checking out all related areas, found the issue and solved the problem. Aero is top notch. Will never call anyone else. Thanks guys.👍 …

  26. Eric was very thorough about everything and explained everything out, I’ve had a couple people come out before and they have never explained stuff out that well before, and they never took their time, they were just here for maybe about 20 …

  27. Must keep an eye on bills, lots of mistakes happen. I’ve been a customer for 14 years and would consider a change, but when I discussed termination of service I wasn’t happy with the answers. I was considering selling my house and they told …

  28. Tom L. and Peter E. removed two old oil tanks and installed one new fuel oil tank on Monday, August 20. This work included pumping oil out of old tanks and into new tank. They were both very organized, new the scope of work and how to do …

  29. Woke up in the morning to a leaking hot water tank. I called in and they were able to get a technician to come out same day. Nathan was very professional and was able to replace the hot water tank very quickly.

  30. I appreciate yu service worker. He was outstanding polite and really knowledge in his field. Plese co tinue sending on all my services calls on scale 1 to 10. He was surely rated by his outstanding job ten i think the five stars does fair rating. He seens to out standing
    Don Alcorn

  31. Aero was quick to respond to my problem, called said someone would call when on their way. He called in no time and was on time. Nate B. was very professional, fix my vent perfectly! Very happy with their service. Thanks Nate!!!

  32. Mr. Mill’s was very professional in helping me undwerstand my heating and air conditioning systems. He took his time to show me the ins and outs of the systems and explained how they worked. You can tell he takes pride in his work and the …

  33. I can not say enough good things about Brian, sales. From the first time I called him until the temporary tanks were installed he was helpful, courteous, and kept true to his promises. He worked quickly and efficiently to help deter a …

  34. Do yourself a favor and go with one of the many other providers. Our furnace/heat worked fine before they came out to disconnect then rehook up our tanks… Now there is something wrong with it and it doesn’t always blow hot air, like they …

  35. Been with Aero for 2 1/2 years and am very happy with there service. I called to pay a bill and got a call back to lower my bill. Bill was he’s name and he is a very nice person. Thanks

  36. Arrived on schedule. Installed new AC unit. Have used Aero before and am very satisfied with their service. Highly recommend if AC or Plumbing services are needed.

  37. Andrew was polite and professional. We appreciated that he wore a mask the entire time he was in our house. He communicated with me about what he was doing and confirmed that every thing was completed before he left.

  38. Andrew – a hard worker, professional, friendly, knowledgeable, stays on the job, careful how he does his work,. Aero should be proud of him. We are grateful for his service.

  39. Customer service is non existent. Billing department is terrible and statements must be monitored with great detail or you will be auto enrolled/un-enrolled from services. Prior notification before delivery was a great challenge for Aero …

  40. I love Aero Energy. They are quick to respond to work orders and nice to speak with on the phone. They are professionals and know how to get the job done in a timely manner. I have had no issues with them and have been dealing with them for MANY years. Thanks Aero.

  41. Tom came in and replaced a boiler from a VERY antiquated system. Prompt, courteous and friendly. I had to be in and out during the appointment, and never hestitated for a moment to leave. Of course we had snow prior to the appointment, …

  42. My field tech, Bob M., was absolutely fabulous. He was kind, knowledgeable, and genuinely cared about me as a customer. When you call Aero, request Bob M for excellent service!

  43. We had an HVAC system installed by Tom L. and his partner Andrew today. Both men were very professional, knowledgeable, and efficient. Each man split up the work load and completed the tasks on schedule while maintaining a clean …

  44. Bob always works on my AC/heat pump/Furnace/generator . He does the maintenance and repairs. He is honest polite and timely. I appreciate being able to have him to always tell me the truth and trusted his opinion for years.

  45. Technician was very courteous & professional. Performed service check on our heater, tested system then explained what he did. I would highly recommend Aero Energy.

  46. Aero Energy is a great company to deal with. The staff are always friendly, they take the time to ensure you understand everything. Their delivery drivers are courteous and efficient.

  47. Technician Chris T. was professional friendly, efficient and thorough.

    A/C technician Nathan completed the annual checkup – very competent and friendly. Glad I chose Aero for my HVAC service!

  48. I was very impressed with Dave M of Aero Energy, he made me feel like I was important, I believe he rearranged his schedule to accommodate my schedule! And when he called to confirm and let me know he was in his way, he was on time and was …

  49. Bob has worked on our HVAC for 5 or so years. He is always friendly, professional and efficient. Laser time was Sunday nite when our a/c stopped working. He was here the next morning and had it fixed quickly. We highly recommend Bob and Aero Energy

  50. The two gentlemen who helped with my plumbing problem were wonderful in every way. They came right over, quickly found and fixed the problem, offering instruction to help me as they went along. They are a great part of a great company! Thanks, Carol

  51. Nate was knowledgeable and efficient in his work. Very personable and helpful in sharing information on his work. Josh and Nate worked well together and displayed professionalism in their field. Exceptional young men. Thanks for the great job!

  52. Our service call with Christopher was excellent. Chris was very friendly, knowledgeable and informative. He seemed to be very efficient in his work, and he took the time afterwards to point out what work was performed. I highly recommend!

  53. From the Recommendation of a Prayer Brother, I contacted Aero Energy because I was interested in their Fixed Price Budget Plan. I Spoke with Mr. Bill P. Never once was I pressured to switch my propane Company and he explained everything in …

  54. Technicians quickly replaced leaking hot water heater without any problems. They were very careful on a rainy day to not make any noticeable mess in house: they brought rugs an wore booties. Great work and very professional.

  55. Peter arrives at my home and assessed the situation. He determined that the problem was the expansion tank and not the pressure valve as we had thought. He replaces the tank and made sure everything was working well. Thank so much! Great job!

  56. Bill in customer service was very helpful in answering all of my questions about propane delivery as well as explaining the various maintenance agreements and services. Over the last 12 years service from Aero Energy is been prompt and excellent.

  57. This visit was one of the best service events ever. The technician was extremely courteous and knowledgeable. I appreciate his review of findings regarding my air conditioner and hot water tank. His discussion was extremely valuable.

  58. Always able to send a service tech out almost immediately whenever I have needed someone. Promptly called back after hours when I had a question. Everyone that has been out to assist me has been extremely friendly and knowledgeable about what they’re doing.

  59. Dave did a thorough job. Past individuals must not have cleaned the heat exchanger because it was completely caked with rust and soot. What should have taken 2 ~2 1/2 hours took him almost 4. He even thanked me for the opportunity to …

  60. Aero gave us several options and quotes when it came time to replace our very, very old boiler, helping us figure out what would best fit our needs and budget. On the day of installation, they arrived on time, removed the old boiler without …

  61. I called Aero about several questions that I had. The questions included how the essential contract worked with our new Heat Pump. Also asked about the E-Ticket. She was very friendly, and helpful with all the questions I had. She was very courteous and concerned about my questions. She was great!

  62. I was facing a cold weekend with the recent turn of the weather and called Aero Energy in the late morning. They sent a technician to me just a few short hours later. David M. was the tech who came and was super efficient in not only …

  63. Chris came out on Super Bowl weekend because we were having some trouble with our heating. He was very kind and courteous and helped us get our furnace back up and running. He did a great job and I truly appreciate someone who answered the call on his day off to be here with a smile!

  64. Serviceman Bob came by to troubleshoot my Generac 17KW home generator that would not start. He was extremely knowledgeable of this generator, swiftly analyzed the problem, got it started temporarily to assess the root cause, and ordered the …

  65. Tyler couldn’t have been better! He was able to arrive early, with a phone call first, of course. Very polite and thorough, pointing out and taking care of two things no one else had mentioned before. I feel comfortable with the service and operation of my A/C and heating for yet another year!

  66. I can not say enough about the knowledge and service rendered on this call, I feel that I was so fortunate to have Tom available to check out my problem, his knowledge and experience is second to none. Thank you for getting my burner …

  67. Nate B. and his helper, Joshua replaced my kitchen sink this past Wednesday. They arrived on time, were friendly and professional. They did a great job in a very timely manner. They left the work area neat and clean and explained everything to me and offered some good suggestions as well. Thank you for a job well done.

  68. An excellent, well trained technician, Peter Ensor is also a top notch representative for Aero Energy. Very personable and polite, his work is thorough, complete and highly professional. He was able to answer all of my questions and …

  69. Nathan, our Aero Service technician, performed his duties and responsibilities to resolve the issues of our heat pump in an efficient and effective manner. Nathan was very knowledgeable, complete with his diagnostic skills. He identified …

  70. Ms. Rhodes was very competent and pleasant in our dealing. I can’t say that about every person I have dealt with since I have been a customer for 47 years. one other person treated me well. I bought a brand new furnace from you in 2000. It …

  71. The installation was done very professionally and the guys were friendly and polite. They were on time and the job was completed in a timely fashion. I could not have asked for any better service. Aero is a great company to deal with.

  72. Our technician, Tyler, was excellent. Professional and courteous. Tyler thoroughly evaluated our system and informed us carefully and completely regarding procedures, functions. and preventative safety measures. Highly recommend Tyler! We are loyal Aero customers and have been for many years.

  73. We had our AC system replaced by Aero Energy, led by our service pro, Tom Laughman. They arrived promptly and were very courteous. We had been previously quoted a price and a 2-day time span to complete the work, and that is exactly what we got. The AC system is cooling great! Thank you for a job well done!

  74. Called Aero regarding a LPG heating install. Response to my inquiry was a short “We don’t do that – company policy”. OK, no problem – I don’t know what I don’t know . After explaining my unfamiliarity with LPG codes, best practices, …

  75. 1/28/22 Called for my 70 year old aunt because she is on auto fill and her tanks are on 0%. The lady on the line is not very pleasant and unwilling to help . She told us the driver didnt feel safe and tried to deliver 3x with everytime …

  76. Bill performed his duties and responsibilities in an effective, efficient and efficacious manner. Bill was very knowledgeable and competent customer support agent who assisted me, as a new customer, with all my propane needs in regards to …

  77. Bob has serviced our furnace previously and repeated his same level of professionalism and skill this time. He was very courteous and thorough. The only flaw was not his fault – we had scheduled an afternoon appointment, that did not get through to him and he arrived at 8:30 am. We were able to accommodate and everything worked out.

  78. The Aero Team did an outstanding job diagnosing and repairing our furnace. We were so impressed by the professionalism, expertise and kindness of Don that we requested him to come back and install our Aprilaire humidifier a week later. We are so happy with the extraordinary performance of Aero!

  79. Eric was very pleasant to work with and very thorough. He explained what he was going to do which was great, I like to know what they intend to do. I can’t thank him enough because I am getting almost twice the AC airflow out of my ducts and the unit is running smooth. Thanks Aero for sending a good worker to my door.

  80. Jeremiah and Colin did a great job for us. Assessed the problem quickly and got right to work on it. Professional and personable all the away. Couldn’t ask for anything more!

  81. Keith our salesman and Tim the install technician were both fantastic. Keith kept us informed of the entire process. Tom was professional, thorough, and extremely organized.

  82. Chris from Aero came to my house to fix a water pressure issue.He knew exactly what the problem was and took care of it quickly! I will be using Aero for all of our plumbing issues from now on! Very polite and courteous young man and very …

  83. There was no heat in our rental house on Thanksgiving. House temp was already 55 at 11:30am. Called Aero Energy. They sent a tech by 1:30pm to diagnose the problem. The furnace needed a motor and they installed it on Black Friday which was a very cold blustery day. Their service was extraordinary. I highly recommend Aero Energy.

  84. Curt was an excellent! He was knowledgeable, experienced and made sure everything was replaced and working properly. It was a big job and we are very happy with all the work that was done! No hesitation to recommend Aero and Curt!

  85. Terrible customer service. Overcharged us for “insect removal” but never took anything out of out furnace just poked around for five minutes then charged us 300 dollars. The thing that made me get rid of their tanks was I asked if there was …

  86. Had Don from aero energy over today to check air conditioning. He was professional, thorough and very polite. I always call aero and have never been disappointed. …

  87. Jonnie was very helpful when I was setting up my account. She was friendly, knowledgeable, patient, and was amazing in answering all of my various questions (I had quite a few since this is my first time having gas in a home). I am also …

  88. Called about my furnace, Scott came out the next day.

    He fixed the problem in about 15 minutes and ran a combustion check on my system …

  89. When the tech arrived he explained what he was going to do. At the end he explained the results of the checkup. He was very knowledgable and professional. I would highly recommend Aero for HVAC services.

  90. Yesterday, 18 April 2022, we had our AC serviced by Joseph M., an Aero technician. This was his first visit to our home and I sincerely hope it is not his last. Josephe was effecient, knowledgable, respectful, and above all thorough. An affable man who answered every question and left without a that trace he had been there.

  91. Mr. Miles arrived as scheduled and was very knowledgeable. He identified the cause of the problem (small amount of water on the laundry room floor) and rectified the situation. He was aware of not tracking any dirt into my home.

  92. Got a low-priced quote from an Aero Enrergy sales rep. A few days later I had a new HVAC system in my house for exactly the price quoted. Everyone at Aero Energy I came in contact with throughout the process helped to make it painless and …

  93. Jeremiah was efficient, professional and very friendly in spite of being called away from his family on a Sunday for a service call. Aero Energy is fortunate to have this young man as an employee.

  94. As always, service was as it should be. Jeremiah was courteous, professional, and knowledgeable of any questions I had. I have and will continue to use Aero for all my home needs. Oh, office/scheduling staff are just as great.

  95. We are always pleased with the service. The young man that performed the maintenance on our furnace was very pleasant. We have relied on Aero Energy for over 20 years.

  96. Where to start…todays tech showed up and immediately went on lunch for 30 minutes. Took personal calls while working…ugh. He as well as others gripe about our 5 yr old furnace which we bought from Aero. I had to request another never to …

  97. We had Aero Energy install central air conditioning in our house. From the quoting with Jason to installation with Tom and Andrew, the process was handled with the highest levels of professionalism. …

  98. Aero Energy has provided us with excellent service for years. Josh today was diligent and thorough in taking care of us. He was very polite and respectful. He verified proper operation, cleaned the coils and permanent filter. He …

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