Aeroflow Healthcare

Aeroflow Healthcare

Aeroflow Healthcare was founded in Asheville, NC in 2001 as a home oxygen provider, and has since grown to become a nationwide provider of … See more

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Aeroflow Healthcare Contact Details

Aeroflow Healthcare Reviews ( 239 )

  1. Terrible customer service! They first told me that my insurance would cover it then after 2 weeks tell me that it will not! I had to contact them even to find this out!

  2. Have tried to reach them on the phone multiple times. The phone number they had on the website my insurance sent me to was disconnected. The other numbers I called ended in continued ringing for more than 8 minutes with no answer. Their …

  3. While you can’t pick up supplies at the Sweeten Creek office anymore, Aeroflow continues to be a leading Durable Medical Equipment provider. They keep expanding and just opened a new fulfillment center off of Beale Rd. I lool forward to seeing where Aeroflow goes, and what else they can contribute to Asheville.

  4. Service has not been good. Communication between departments poor.Cannot order supplies and have them arrive where I am at. Made me bring concentrator to them for service. Some folks great. Some have been rude. Ready for a change.
    .

  5. Poor customer service! Called three times, even contacted my prescribing doctor and I have not yet spoke with them! My machine has turned itself off in the middle of the night on multiple occasions.

  6. The person that help me her name is Julie Klever.Julie and I had a problem of getting paper work from my Dr.office. Julie came up with an idea and her idea work out just fine . I got the paperwork from another source. Julie, help me to get …

  7. This Experience with you guys has been Wonderful!!! I Appreciate you All for your hard work & dedication, you’re The Best team ever!!!!!! God Bless!!!!

  8. They will lie and lie and lie to you to get your business, then change the story once they jack up the price.
    I was told all my cpap equipment would be covered at no cost to me. Then they …

  9. I WOULD RECOMMEND THIS COMPANY 150% THEY HAVE BEEN WONDERFUL FOR ME NO EMBARRASSMENT IN THE STORE AND GET EXACTLY WHAT I NEED NOTHING MORE NOTHING LESS THANKS TO AEROFLOW HEALTHCARE

  10. Allison at Aeroflow has been nothing but helpful and prompt in helping me receive a breast pump through my insurance. Being an expectant first time mother, it has been such a breath of fresh air to have an easy, stress free experience. I highly recommend Aeroflow to anyone needing medical equipment.

  11. I called Aeroflow Healthcare to get information about incontinence supplies. I spoke with a young lady named Taylor Crotts. She knew all about the products available and insurance process. She told me all about resupplying and about the …

  12. Worst medical device company I have ever worked with. First they sent me the wrong hose despite my doctor putting the correct one in huge letters on the prescription. Then they sent me the wrong mask. Then they refused to bill my insurance …

  13. Ashley S. was nothing short of a blessing while helping me to get a breast pump that would be covered by my health insurance! She was very prompt and responded to each of my e-mails within hours. She was all about business and kept in …

  14. My Mom encountered a number of medical problems over the past few months. The rehab center she was at coordinated a wheelchair & walker order from another company, weeks before her discharge. An inventory error in the computer caused the …

  15. I have had nothing but problems. Rude customer service reps. They will hang up on you. Promise a call back which never occurs. My Mask broke. Insurance company told me I get free replacement with no prescription required. Aeroflow would …

  16. Such a simple and fast process working with Aeroflow! I starting looking for a breast pump last Wednesday, they had contacted me by Friday with several options covered by insurance, I responded the next day and here I am a week later with a breast pump! Ashley was the rep that helped me and she was informative and very prompt! Thank you!

  17. I received a text asking about nebulizer equipment refills and that my insurance will pay for it. When all was said and done, my insurance did not pay for it. When I called billing, I was informed I was responsible to follow up with my own …

  18. I contacted the company to get the address and legal department contact and the person i spoke with who claimed to be a supervisor was very disrespectful and rude. She never provided any information I asked for . I recorded the call so that …

  19. They are very sweet people and work very hard with you. My sons dr. Was taking forever to get them the stuff they needed and hey helped me every step of the way with calling my dr. Along with me and letting me know. They finally got what they needed and sent everything out so fast!

  20. Joseph Stamper at Aeroflow has been amazing to work with! He contacted me regarding my insurance and how it would pay for my breast pump. Once they had verified that my insurance would cover my pump, he contacted me immediately letting me …

  21. Got a cpap from them through insurance. No one has showed me how to use it been over 2 months now . They had attotudw when I called and told them this and acted like I was bothering them when I contacted them .. wouldn’t be my first choice for a company infact I may repoet them to insurance .

  22. What an easy, seamless process I had through Aeroflow! Moments after submitting my information, I was contacted by Alix Madeo, who was eager to help me and quickly answered any questions I had. She got with my OB and got my prescription …

  23. They are always so courteous and remind you of when you have to reorder they are so friendly and great with everything they do totally recommend an absolute great experience!😃 …

  24. This place is so nice they contact me every month to see if I need supplies plus they shipped them ou every quickly also they helped me with the expense of having to buy supplies that I couldn’t afford thank you so much

  25. Mr. Joseph Walter’s aeroflow is the best in helping people with their medical supplies and always be professional and nice will always take the time to make sure you get your supplies on time aeroflow is the best.

  26. Okay so I can’t rate their Products, but I can on their customers service, or their lack of. If you open at 8 and someone is calling at 9:45 someone should answer the phone an not have it ringing for 2 minutes, I called 3 times today …

  27. This pads are life saver it’s holds alot I would never change it . It’s comfortable I recommend it to everyone try it you won’t regret it I give it 💯 % Thank you Aeroflow . …

  28. loved your stuff was very happy with your help but went into hospitail for 58 days could not order i would love to order again from youcould you please let me know how to get back with you love all you do for every one mary hall

  29. My son and I have had such a great experience with Aeroflow, the company provides quality services and continues to show how professional and kind to my family.

  30. Amazing customer service! First of all, Courtney Wait has been an amazing communicator. After my doctor’s office didn’t return the prescription forms correctly, Courtney very kindly emailed me and helped me to know how to get what I needed …

  31. I have had such a wonderful experience with Aeroflow! I inquired about receiving a breast pump through my insurance and was very quickly contacted by Courtney. She was extremely helpful and worked out all of the details! The breast pump was …

  32. The representatives are very helpful, polite, kind and understanding. They try and answer any question you have and if they don’t know they will check into it and give you a call back either the same day or the next day.

  33. This company is very punctual and on time with their products and I have never had a billing problem , always courteous . The only problem I have is the need for more wipes.

  34. Aeroflow does everything I need. They call me off and on and I feel very satisfied with them and would if anyone that has need for the service they offer I would feel conferrable using them. Bill

  35. This service from arrow flow healthcare is amazing great staff friendly family fun people to deal and work with they go out of their way and above and beyond to help you to get you what you need and you don’t have to wait two or three or six weeks to get it it arrives to you no later than 3 days after the order is placed great service

  36. The ladies that I’ve talked with have been very understanding and helpful and well informed about the products. I’ve been very happy with the products and the folks there. Thanks for the wonderful service and Care 💕 …

  37. They are very good company they send my email reminders like clock wise and my delivery is always scheduled and received on time I would recommend them to anyone with incontinence issues they are great

  38. Worst company to order your breast-pump through your insurance. They never respond to your emails. If you happen to talk to someone through phone or chat, they never tell their names and are super rude. They never publish bad reviews on …

  39. Always have supplies to meet my needs. The employees are always giving me calls or emails checking on my supply need!! I’m very happy & satisfied customer.!!😊😊😊 …

  40. I love this service for my mom. The boxes are not labeled so no one knows what you are getting. They are always on time and the quality is awesome. Thank you for taking care of my mom. VaHaC

  41. I love how friendly the customer service callers are, and how quick your order gets to you.
    I have recommended other people to your website and will continue to.
    Yall are AWESOME

  42. When I need the pull-ups and wipes, they are always there.
    I’m better now for a while but one thing is for certain; us seniors don’t have to remember to order…..LOL You know what I mean! More power to you all!
    Take care!!

  43. I love the products and the people there are so prompt and so kind and courteous about making sure that you have the product that you need I never have a problem and I’ve been with them now for a couple of years and I will continue I highly recommend them

  44. aeroflow has been such a life saver. I don’t have kids of my own but my nephew seems to be comfortable as they are a perfect fit for him. He is on the autism spectrum and is non verbal so potty training is a ways a way. So glad to work with y’all at aeroflow!

  45. Awesome customer service and they match their clients with the right products from the start. The only glitch occurs when a client on the cut-off for sizing gains or loses weight. It shouldn’t require a doctor’s permission to get the right size.

  46. This Co. really listens to one and works with you as at times I might need more and other times less- they accommodate me, always greeted nice as well. The garments are fine too . A blessing once we need them that’s for sure.

  47. Aeroflow urology has been so amazing!! I wish I would have known of the program sooner! I found out late. With my 3rd kiddo haha. But, we’ve been utilizing it for a bit now. And during those months where money is sooo tight. Just knowing …

  48. In the past few weeks i have contacted several medical supply companies with no response. As a last resort I texted a friend and he referred me to Aeroflow. I completed the online eligibility form and was contacted immediately and an …

  49. I have never had any problems with aeroflow. The customer service, agents any one of them that I speak to when I call is kind, friendly and very attentive to anything I ask or in need of them. .I love Aeroflow and their service too .

  50. My Reps always get in touch when I am due a shipment. Whenever I have had to speak to someone I am treated with respect and listened to. I highly recommend Aeroflow Healthcare to my friends and family.

  51. Mrs. Catherine helped me over the phone with my CPAP needs. She was extremely polite, informative and went above and beyond to ensure I got everything I needed. It was the best customer service I’ve had in years.

  52. The customer service is wonderful. They are always available to help with any needs I may have. The supplies are always delivered on time. A great company to work with.

  53. I love Aeroflow n their products!they accept insurance cards such as medical cards,they’ve got a great staff of employees that will work with u 2 help decide the best products 4 u,u will need a drs referral also but they will send u txt n …

  54. I want to thank you for making my life a little easier. Your staff has been so helpful in finding the best products for me. I really appreciate the monthly reminders when it is time to reorder and the ease of doing so.

  55. I’ve had the best experience with this company. They call to check- up on you and to see if you need anything else. They are very nice people they treat you with total respect. And i would recommend this company to any and everyone.

  56. Just spent 2 phone calls and 30 minutes trying to contact customer service to get signed up for cpap supplies. No answer. Been listening to the following messages over and over. …

  57. They helped me find the best product for me. The delivery is quick and easy. No one can tell what is in the box when it is delivered. Tracking your order is easy and it almost always shows up on time.

  58. I get a msg every month reminding me to order my items and they always come on time when they say they will be there. I love using aeroflow health are for my daughters needs. She has down syndrome and buying pull-ups every month was starting to get pricey. I would definitely recommend using them.

  59. Customer service is amazing when needed always been very nice and easy to talk to when needed something changed. Even with a last minute change they got the approval that was needed and got my supplies out and delivered on time.. exceptional service and turn around time

  60. I have been with Aeroflow Health for more than 2yrs. They make it so simple to get my supplies each month. They deal with the doctors and insurance companies.All you gotta do is verify your supply list and sit back and relax. No more embarrassing trips to the store, no more standing in line.

  61. Aeroflow representative’s are the best! They are easy to talk to and listen to what you say to be able to help you. If you have to try different products to find the right one, they are right there along the way. Re-order is so simple and easy. You can’t go wrong with Aeroflow!

  62. The products I receive are always on time. Customer service are fantastic when I call. I also like the fact that they message me to see if I need any more products. All around good service. Thank you for being there decreetly.

  63. We’ve used many medical supplies company in the years past, none has matched Aeroflow. They are helpful and positive even if they can’t provide a product or products they also try to reach our needs. Thank you, I’m a customer as long as your doors our open.

  64. I just have to say I have loved My experience with You All. My supplies have always been. Received when you say they will. You All have been prompt when reminding me that it’s time to reorder my supplies. Can’t Thank You enough for how much easier it has made My Life. Much Love and Hugs to All of You.

  65. I’ve been able to do more in my life and go out more. Aeroflow is always considerate and friendly. The products are wonderful and I never worry about getting them. Thank you so much.

  66. I use them and i half to have the pull up underwear and the bed chucks . Well when i first started with them the underwear they had me on made my skin break out i called and talked to someone about it they listened to me understood my …

  67. Aeroflow is top notch. Customer service and all the care specialists are awesome. My products arrive on time every month and it’s easy to have them hold or reduce a particular order size if I have too much still to store. If you are in need …

  68. We really appreciate the simplicity of the re-order process. I can literally do an order within seconds! Boxes always come in great shape and packaging. Phone calls to the company are received with such a friendly and helpful person.

  69. I get pull ups for my son from them. It save me time and money. I get all items delivered directly to my front door. On time every and. I love it. Plus the women I speak with every month is so nice and understanding. Thank you so much!

  70. In the beginning they worked let me order as needed.
    consistently with me till I was satisfied with the fits and the obsorbantcy I needed. The only issue I have with them now is how often I need to order. I keep …

  71. The past 5 and a half years since I was paralyzed have been tough with having to wear a catheter 24/7. Aeroflow has been a great company to get my supplies from. I have not had any problems with this company , they keep me updated on all of my supplies. This is a great company to get all of of your supplies from.

  72. I love working with Aeroflow! I’m fortunate to have coverage for most of my supplies, and I can always depend on the order being accurate and the shipment arriving on time. This is absolutely a reputable company with great customer service.

  73. I love Aeroflow! I have been using them for my sons diapers for several years now! They are always quick getting orders to me, and kind and helpful anytime I need to call to make a change! The whole process is so easy and everyone there is extremely friendly!

  74. I use them for CPAP supplies for myself and husband. I have never had a problem with them. They have always been very helpful, courteous, and respectful in their services. They are the only company I have never had billing problems with. …

  75. I love Aeroflow, they fit right to you so comfy!! Enough for the month & I love getting the gloves especially now!! With everything going on with the world!! And the folks that answers the phone always cheerful & helpful!! And they come …

  76. Always great service from the excellent customer care representatives! Very helpful and so responsive to all of my needs. No matter how much I get overwhelmed with my life, I can always count on the people here that take the time to bless …

  77. Products quality is excellent. My only issue is with delivery. I am not always notified if delivery until I receive a text or email. I wish they would consistently knock and allow me time to open the door. The boxes are continually left …

  78. Very easy company to work with. They offer text, email, and phone orders as well as providing services through government insurances and others. I’ve only ever had one issue and that was when an item was backordered, we never received the …

  79. Wanted to keep this fresh!!! I emailed them as asked and they didn’t help or do anything!!! BUYER BEWARE!!! They LIE to your face and then BILL you!!! I told them multiple times that I had no money for the order and that all I had was my …

  80. My service is just what I needed. I get a friendly reminder every moth to reorder. Then I get an email telling me when to expect the shipment. I have never had a delayed delivery. Thank you so much for taken care of my needs discretely. The boxes come plain. My orders are always correct. Thank you

  81. This is the 4th week since diagnosis. No CPAP Machine. No contact from you. The Urology department answers phones, so why can’t you?: Are you waiting for me to die and not have to deal with me? Very bad customer service.

  82. While working with Aeroflow, my case worker and all customer service has been awesome and willing to help you. In beginning while finding your size and name brand with as many samples needed they are patient and willing to offer …

  83. This is a terrible company to do business with. The shipped the wrong part and got angry when I complained. They refused to call me back and did not apologize for their mistake. Buyer beware

  84. I live in Texas-This company is a joke. Onboarding has been an absolute NIGHTMARE !!!!! They lied in their documentation about unsuccessfully reaching out to me and canceled my order my CPAP machine. WHY??!!!!! I started the process again …

  85. Not transparent with the price.
    they contacted my insurance and I got approved for few items. So I went to the website and order the breast pump and a lumbar support. I upgraded the breast …

  86. Don’t waste your time with this company. They are de ceitful and do not follow through. I have had my second machine for a year.
    They sent a refurbished model that never worked well. But because it was in the …

  87. Just try and call them. You could tear your hair out to get through. I tried 5 times and used the extension my representative gave me in an email and was told there is no such extention. Insane!!!! I called back and pressed for the opeator …

  88. Horrible customer service. They ignored Doctors orders. Did not pay attention to customer needs. They ignored my requests for help. They were not knowledgeable about the product or process. Then they sent me a bill for the wrong machine. …

  89. I utilized this company when pregnant and breastfeeding. They helped me get a decent breast pump for free through insurance. After that went without a hitch, I received texts and emails from them encouraging me to order other suggested …

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