AFCU offers several savings and loan products designed to fit the needs and budget of our members. Visit our Website at www.aerofcu.org for a … See more
They have messed up my account information a total of four times, twice in one day as of today. Horrible customer service. And their home banking app for iphone is utter crap.
Great Experience – LaTanya was very patient and helpful and made my experience easy and pleasant. I thank and appreciate her for all of her SUPER efforts.
Elizabeth Terry was very helpful and efficient in helping me to open a checking account, add a couple of co-owners, order debit cards, and select a checkbook. I was out of the AFCU door in a little over 10 minutes!
Terrible customer service. Was transferred multiple times to a non working number. Staff were unable to tell me my current account balance. Different staff members give me different answers, and in the end, they do not fix the problem. I have only been a member two months. It seems like a scam…
We could not believe how helpful Miss LaTonya was in getting us an auto loan. The Aerospace FCU saves members a great deal of money. Miss LaTonya walked us through various product options. Her help directly saved us over $2000. …
Ms. LaTanya Hoover is truly awesome! Ms. Hoover is a true professional and provides top notch customer service. I hadn’t planned on purchasing a car this year but with Ms. Hoover assistance she made my car purchase an effortless process. Ms. Hoover is the best of the best!!!
I am working for a client that is purchasing a home with this lender.
Apparently this lender only allows the client to lock a rate after the appraisal is completed. A disadvantage to my client as rates are moving higher. …
I enrolled and was able to get an excellent rate on an auto loan all in a matter of days!!
I was helped with every step and got all my questions answered. …
Not all their customer service employees are horrible. But getting their app to work initially was overly difficult and the entire system of opening an account here needs improvement to make the process smooth and more customer friendly. …
Great rates and the process of procuring a loan with them is so easy. After having a small business over 40 years, we have learned through the years how important it is to have a reliable financial institution. The customer service plays an extremely large part in that. Thank you Aerospace Federal Credit Union!
There are limited ATM’s and absolutely no customer support outside their even more limited business hours due to covid, which leaves you feeling like you don’t have control of your own money. In person customer service is usually great. …
I have been receiving an excellent customer service from The Aerospace Federal Credit Union. Sameerah has an outstanding professional customer relation and is always very helpful. This great customer service should not go unnoticed. Job well done.
Devra Winstead was an extremely helpful loan officer in the process of obtaining a home equity line of credit. She kept me fully informed during the entire process and was very diligent about following up on all the various steps required. I’ve been an AFCU member since 2003 and the service has always been excellent.
I am extremely happy with my experience at AFCU. My loan concierge was LaTonya Hoover. She was very helpful in leading me thru the process of applying and approval. She has done all these processes in ONE day!!
My loan experience with my loan respresentative, LaTonya Hoover, was exceptional! My auto loan application was processed and approved at lightning speed. She answered all of my questions about the car- buying process through Autoland and …
I am extremely happy with my experience at AFCU!!
When I opened a Credit Card account my Loan Concierge was LaTonya Hoover.
She was very helpful in leading me thru the process of applying; and getting …
I’ve been banking with Aerospace Federal Credit Union (AFCU) for the past 10 years, they have done a wonderful job advising and assisting me in my banking needs. Michael Arispe (loan manager) and his very attentive staff, Vanessa and …
I so wanted to prove the negative reviews wrong, but my experience matched up well to the other low reviews on here. DO NOT go with AFCU for any loans that you need processed in a timely manner — they will delay, provide wrong information, …
Received outstanding customer service from LaTonya Hoover who was very responsive in seamlessly processing my new auto loan. From pre approved to finalizing the loan documents, she made everything flow smoothly, promptly and efficiently. …
I have been working with LaTonya and I can’t begin to tell you how incredibly helpful she has been in assisting me with my car loan and establishing my membership. She and Michael have really just been amazing and made this process really …
Great timely service! I had several questions that pscu (credit card servicer) couldn’t resolve. They suggest I call credit union that issued the card. Not only did AFCU associate resolve the issue, something I thought impossible, but did it in such short time. BRAVO AFCU!
I had a wonderful experience with AFCU through the help and expertise of LaTonya Hoover. As a former loan officer myself, I know just how much paperwork and time is required in each loan application. She was always on top of everything and …
I have been a member of Aerospace Federal Credit Union for more than 30 years and have financed several vehicles with them even though I have moved out of state. The auto loan process is very easy to do on-line and their loan rate was …
As a dealer we never gave bad reivew to a lender until this time.
The lady called LaTonya Hoover spoke to us saying we are so small dealer, like mom papa shop, so we don’t know how to do dealer job. She let the customer bring …
Sucks
Awesome
Unable to reach a human being on the telephone during business hours :<(
Painless and very fast automobile financing in conjunction with AutoLand. Very good experience
Ms. D. Winstead provided fantastic service! She kept me informed through out the entire financial processl
Great loan process – didn’t have to leave home! Ms Hoover made sure I knew she was there to support me!
Working with Vanessa was enjoyable and easy. She knew what she was doing and helped me thru any questions I had. Thank you!!
They have messed up my account information a total of four times, twice in one day as of today. Horrible customer service. And their home banking app for iphone is utter crap.
Great Experience – LaTanya was very patient and helpful and made my experience easy and pleasant. I thank and appreciate her for all of her SUPER efforts.
LaTonya was very helpful with my auto loan. Got a great rate and will definitely use them in the future for car loans and any other loan needs. …
Elizabeth Terry was very helpful and efficient in helping me to open a checking account, add a couple of co-owners, order debit cards, and select a checkbook. I was out of the AFCU door in a little over 10 minutes!
Terrible customer service. Was transferred multiple times to a non working number. Staff were unable to tell me my current account balance. Different staff members give me different answers, and in the end, they do not fix the problem. I have only been a member two months. It seems like a scam…
We could not believe how helpful Miss LaTonya was in getting us an auto loan. The Aerospace FCU saves members a great deal of money. Miss LaTonya walked us through various product options. Her help directly saved us over $2000. …
Ms. LaTanya Hoover is truly awesome! Ms. Hoover is a true professional and provides top notch customer service. I hadn’t planned on purchasing a car this year but with Ms. Hoover assistance she made my car purchase an effortless process. Ms. Hoover is the best of the best!!!
I am working for a client that is purchasing a home with this lender.
Apparently this lender only allows the client to lock a rate after the appraisal is completed. A disadvantage to my client as rates are moving higher. …
I enrolled and was able to get an excellent rate on an auto loan all in a matter of days!!
I was helped with every step and got all my questions answered. …
Not all their customer service employees are horrible. But getting their app to work initially was overly difficult and the entire system of opening an account here needs improvement to make the process smooth and more customer friendly. …
Great rates and the process of procuring a loan with them is so easy. After having a small business over 40 years, we have learned through the years how important it is to have a reliable financial institution. The customer service plays an extremely large part in that. Thank you Aerospace Federal Credit Union!
There are limited ATM’s and absolutely no customer support outside their even more limited business hours due to covid, which leaves you feeling like you don’t have control of your own money. In person customer service is usually great. …
I have been receiving an excellent customer service from The Aerospace Federal Credit Union. Sameerah has an outstanding professional customer relation and is always very helpful. This great customer service should not go unnoticed. Job well done.
Devra Winstead was an extremely helpful loan officer in the process of obtaining a home equity line of credit. She kept me fully informed during the entire process and was very diligent about following up on all the various steps required. I’ve been an AFCU member since 2003 and the service has always been excellent.
I am extremely happy with my experience at AFCU. My loan concierge was LaTonya Hoover. She was very helpful in leading me thru the process of applying and approval. She has done all these processes in ONE day!!
My loan experience with my loan respresentative, LaTonya Hoover, was exceptional! My auto loan application was processed and approved at lightning speed. She answered all of my questions about the car- buying process through Autoland and …
I am extremely happy with my experience at AFCU!!
When I opened a Credit Card account my Loan Concierge was LaTonya Hoover.
She was very helpful in leading me thru the process of applying; and getting …
I’ve been banking with Aerospace Federal Credit Union (AFCU) for the past 10 years, they have done a wonderful job advising and assisting me in my banking needs. Michael Arispe (loan manager) and his very attentive staff, Vanessa and …
I so wanted to prove the negative reviews wrong, but my experience matched up well to the other low reviews on here. DO NOT go with AFCU for any loans that you need processed in a timely manner — they will delay, provide wrong information, …
Received outstanding customer service from LaTonya Hoover who was very responsive in seamlessly processing my new auto loan. From pre approved to finalizing the loan documents, she made everything flow smoothly, promptly and efficiently. …
I have been working with LaTonya and I can’t begin to tell you how incredibly helpful she has been in assisting me with my car loan and establishing my membership. She and Michael have really just been amazing and made this process really …
Great timely service! I had several questions that pscu (credit card servicer) couldn’t resolve. They suggest I call credit union that issued the card. Not only did AFCU associate resolve the issue, something I thought impossible, but did it in such short time. BRAVO AFCU!
I had a wonderful experience with AFCU through the help and expertise of LaTonya Hoover. As a former loan officer myself, I know just how much paperwork and time is required in each loan application. She was always on top of everything and …
I have been a member of Aerospace Federal Credit Union for more than 30 years and have financed several vehicles with them even though I have moved out of state. The auto loan process is very easy to do on-line and their loan rate was …
As a dealer we never gave bad reivew to a lender until this time.
The lady called LaTonya Hoover spoke to us saying we are so small dealer, like mom papa shop, so we don’t know how to do dealer job. She let the customer bring …