Indianapolis Power & Light Company provides retail electric services to more than 450,000 residential, commercial and industrial customers in Indianapolis and other central Indiana communities.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1 Monument Cir, Indianapolis, IN 46204
(Translated by Google) excellent
(Original)
excelente
(Translated by Google) I join the queue
(Original)
Me uno ala fila
Bills are ridiculously high, they don’t work with you at all, power just randomly goes out without an explanation…please bring back IPL!
Get some damn workers out here
Soooo bad service….
There evil people very evil !!!!
Extremely unprofessional.
1 star is to much
Power surges every day at 10 am
Awful terrible horrid, well you get the point
Pure Hell. Worse than IPL.
Always out by the Marsh in Broad Ripple. IPL sucks.
The worst service ,and hang up if they dont know how to help
The automated service sucks!!!!! You should be paying me the $1.95 INCONVENIENCE fee.
If only I could go to a competitor. Ty America
They jacked their rates WAY up.
Awful customer service-I really wish that I could have service with a different company. Their customer service rep. Helen should be fired.
Piss poor customer service. Cut off my power without warning.
Extremely rude and incompetent horrible service if I could I would sue them for leaving me without power for three days now
Everyday, on the Westside of town. The electric goes out! Ridiculous
No help provided on the weekend.
Worst customer service ever. Very rude and not smart at all.
Power lines and poles are down, been on hold for 30 minutes and counting.
They hours week day hours does not benefit the working family they should stay open atleast til 6pm for this who get off at 5.
I wish I could give this company a half of a half star. They are the only utility company and they do whatever they want. No competition means no rules.
Been trying to make a payment for week and a half but the website is down…. come on man
Should be able to give – stars IPL has a monopoly and they use it to provide crap service at high rates
Paid my bill on Time and got a disconnect under my door after paying them 290$ than I just got my new bill saying I owe them 400 dollars
Phone number wrong
Might as well still be IPL. Over charging, terrible customer services. Nothing but criminals.
Terrible business practices. Need them to go away now!
There is a scam being run with AES power! Do NOT pay over the phone!
I feel like I get power from them, like, all the time. I mean, it’s crazy! Power seldom goes out, but when it does go out, it is always fixed right away.
Terrible automated system. Got all the way to the end for it to say “an expected error occured” why have it if it doesn’t work.
Can we not pay out power bill online anymore if we don’t have a bank acct?
Constant power surges all year so if you like your stuff ruined aes is the company for you.
This company is not good company they charge me 380$ dollars and disconnect my house electricity and I even didn’t know any information form the company that they change into new company from IPl to AES
My power goes out at least once a week. It’s out right now for the second time today
The bill says “due on the 31st”, but if you pay close to that date…it’s late. You need to pit the actual date it is due on the bill. …
THEY SHED LIGHT ON A DARK DARK PLACE.
Cave living is not for the weak when you don’t know what lurks in the shadows, …
This is the third outage this summer so perhaps when the electric company can keep the electricity on I’ll be impressed
I guess IPL simply changed their name cause it’s the exact same lousey service and over charging on the bills still. Criminals.
Friendly people and good service
What did I like about it? Ummm… I guess the over priced power is nice? When you have it. Odd question. Maybe the question should read “after a 1 star rating…what don’t you like about it? Maybe the the fact that Pakistan has a better …
I’m robo
Try logging into website to make a payment. but website is down. With what we pay, they should pay to maintain the web site.
I have more than 10 days waiting for a new meter to be brought to me, so while they have me without electricity, all the food is spoiled, and even worse I am paying for a hotel because I cannot be there at home without electricity, with the family, terrible service
I’ve paid my bill on Illinois Street for more than twenty years ” and I got a double billing may ” so I called and was told my payment was lost in cyber space ” very scary and now there’s an open investigation looking at were my money went ” this is a Scam “please pay close attention to this new company and your account
Horrible service trying to pay my bill down but added an extra 150$ to my account I just paid 125$! What more do you want from a hard working individual?!? Thanks ipl for trying to take hard earned money from us…
power out 2 times in 2 days. customer service people completly worthless. no information to the consumer website a joke
I’ve lived in my home on the South side of Indy for 2-1/2 years. In that time my power has flashed at least 2 times each week and been off for extended periods (2-3 hours – 2-3 days) at least 6 times. If anyone else ran a business like theirs, they’d be closed. Fed up!
Not a good company. They say they care about customers, but yet make threats about disconnections after being a day late past the due date.
We have no power, according to the automatic number, this will not be restored until 4am. May I ask if this is the going to be the time frame ?
This place is trash. Will charge you fees without you knowing. When you transfer your service they will not send bills to the proper address. I can only hope they go under just like IPL
Customer service hours are ridiculous. Rates go up, no improvements are made. Frequent outages on East side of Indy with no billing credits.
Thank you for offering net metering and for working to safely restore power. Please stay safe while working on the high voltage wires.
Continuously paying our bills, on time, through Chase bill pay. Yet we repeatedly get late notices on our bills, even though our bank statements prove otherwise. Customer service declines to help despite physical proof from our bank …
ipl sucks they hiked up my bill and then wouldn’t work with me to make payment arrangements. then my identity got stolen account was closed out without my knowledge and the bill was reversed I then tried to make arrangements and they …
When IPL made the switch to AES something happened. Now I experience a brown out at least once a month it feels like. Not happy with the service.
Ever since the switch to “AES Indiana” my power goes out daily for a few seconds here and there. It just went out for 6 hours for no reason at all… I hope this isn’t going to be the norm. Screw AES I want IPL back.
I BEEN OUT OF POWER FOR ALMOST TEN DAYS, NO WARNING AT ALL, HAD TO COME HOME LAST TUESDAY TO ALL POWER OFF IN THE HOUSE, I COULD SEE IF I WAS NOT PAYING MY BILL BUT I’M ALWAYS 2 OR 3 MONTHS AHEAD, NOW AFTER MISCOMMUNICATION FROM AES I …
Trashed my yard replacing a pole behind my house. Took months to repair, and it still looks awful. Was told it was fixed by their standards, not back to where it was before. No standards at all.
TERRIBLE CUSTOMER SERVICE POWER HAS GONE OFF IN JUST MY NEIGHBORHOOD TWICE WITH NO EXPLANATION FROM THE COMPANY. MORE GARBAGE THAN CURTIS PAINTER’S CAREER WITH THE INDIANAPOLIS COLTS
My bills went up almost $30 since they switched to aes. I haven’t changed the way I do things around my house and it’s only 2 people that are out half the time. This is ridiculous.
I’ve had no problems with IPL, so far. They have reliable electric service, and at reasonable rates. If power goes out, they’re pretty reasonable about getting it back on, usually in relatively short time. …
Since its become AES, its gone downhill fast. They dont work with you, dont help, dont respect you, dont care about you, jack up bills, etc. This company is corrupt and hateful.
This place charges too much for power usage, and the state tax that’s included is out of control. And when you call to ask why extra charges are on your bill when you use the same amount of power each month, they just keep telling you how …
Power just went out, not sure why. It goes out at least twice a week southwest of Indy. It’s ridiculous that we don’t have a choice in our electric company so they know we just have to deal with it!
The worst experience with a utility company I have ever had. I have a medical device and was disconnected for a $389 bill. They now want over $1000 to reconnect after telling me I should’ve never been disconnected but since I was there is nothing they can do. I have been without power for 2 months now.
Tried to call about a down power line in the road. No one picked up for 25 minutes on the emergency line then it told me their mailbox wasn’t set up and ended the call. Tried again, same thing. Hope noone gets hurt.
Power is off on a Friday, just turned off, not an outage, nothing like that. Mistakenly disconnected. I was told it would be turned ON by 9pm Friday. …
Be very wary of the bill prepay feature. I set my bill to pay on 12/03 and they ran it at 12/02 11 PM which over-drafted my account and then refused to credit $34 to remedy the situation. $34 is a very small amount to satisfy a customer. …
Power disconnected with no 14 day written notice. They slipped a notice through door after they turned my power off. I had recurring/autopay payments set up going on over 4 1/2 years and then out of the blue they turned my autopay off …
This is the worst state run utility service I’ve ever had to deal with. They close at random times when their website clearly says 5 pm. Google needs to let reviewers give ZERO stars. That’s what they deserve
Set up auto pay over the phone to find out several months later that they don’t do that, I tried to figure out who was the one who took my bank info but they refused to tell me. They said I was lying and stacked my account with a bunch of fees.
Horrible company! I paid my bill two weeks before it was due. They rejected my payment because I was $1 off from paying the full balance. They disconnect my power and it only took me 5 minutes to pay it. So far it’s been a whole day …
IPL rebranded to AES. What changed? No clue, but the level of ineptitude remains the same. Three times in the last year, the neighborhoods of 10th and Franklin have gone without power. This time, there is no indication of why. The weather …
Want to make it horribly inconvenient for me to pay my bill? Guess you don’t want me to pay my bill then. WORST customer service ever. Absolutely horrible company.
Since the switch to AES it seems like electric power is not reliable. Outages a couple times a month each lasting 6-10 hours. Tired of not having power when I need it
Apparently when you make a payment to them, they will wait two weeks until you no longer have the money in your account to withdraw it and say you have insufficient funds instead of taking the money out then and there like any sane business practice. Thanks for the disconnect because you can’t function like a normal business.
Received a rebate in the form of a prepaid card. The card company they used is virtually nonexistent and impossible to reach. Calling to activate the card does not work either. On the rebate i received it was stated that they get the money back if it isnt used. Pretty convenient if you arnt able to use it at all.
After they switched from ipl to AES I quit recovering bills until they turned my power off while I was making pancakes, now they want a security deposit for thier incompetence. not the first time they switched providers out of the blue either
New name, same terrible service as IPL. Our power has gone out consistently once or twice a week for the past few months. My wife and I are BOTH employees that work from home, and we should not have to to deal with this. We value our customers…..not.
Since they’ve gone from IPL to AES my power has gone out every week. The rates have gone up also. What a great company (major sarcasm). If I could give zero stars I would.
Their website to pay online is ALWAYS down, forcing you to give them MORE MONEY by paying by phone. Rates are ridiculous! I live by myself and I still receive a bill at least amounting to $140 a month.
Awful way to pay your bills. I just move to IN. I try to pay my bills with a person and you have to give all your credit information to them( it call Cooper) and that’s kinda scary. Then I call customer service to ask how secure, she told …
I’m upset with AES if I had another choice I would take it. IPL only charge me around 50$ to 100$ every month. AES charges me around 400$ to 500$ every month. After I made all the changes of light bulbs and got a smart thermometer device they advice for a more energy efficient home my bills been crazy.
Since we transitioned from IPL to AES they are always shutting the power off at their leisure without notice putting families in a vulnerable state. I do not like their service at all. I work from home and my mother has a heart monitor that needs to be on at all times.
Have to agree with another commenter, although with tonight’s outage it seems like there have been more than three this summer. A brief rainstorm with no lightning and the power goes out? Really??!! That’s the problem with corporations …
They called me and said they were turning my power off in 45 minutes because I hadn’t paid my bill. They said they had sent me notices, etc. Finally, the guy realizes he has the wrong person. I’m not Phillips!! AND our power is constantly going out!! IPL was bad enough!! AES is worse!!
Completely useless company. There is no one working at either location. Tried to update our account. They created a new one with all the same info so couldn’t access new account. Paid every month on time and account was locked out. Unlocked …
Worst light company I’ve EVER used. IPL was one thing but these people are ridiculous. Power goes out. They raised the rates as soon as they took over and their “pay online” option that never works forces you to pay over the phone.
Love their payment extension plan. They really do go out of their way to help you.
Terrible customer support and insane prices I would avoid them if you are searching for a provider
Terrible power service. My neighborhoods power goes out 2-4 times a day, for over 6+ months now. …
A complete monopoly that actively works against the people it’s supposed to serve. They consistently put the losses they incur on the shoulders of taxpayers, and profit their gains. If there were any other option I’d jump off a bridge to sign up.
Horrible billing.Didn’t recieve a bill for a month. After paying my account in full. They charged a reconnect fee which is fine then added a deposit fee that is more than any bill I’ve had with them in 8 months. On top of my usage being …
Have been using less heat this month then I have in previous months and my bill is way way higher then normal. Got told to keep my heat turned down it will solve my problem. Let me freeze so you can have more money makes so much since
Very rude company they add feee to your bill then when you need help with payments they deny you. And BIG HEADS UP YOUR SRUFF IS SHUT OFF ON DUE DATE SO PAY SUNDAY IF DUE MONDAY 😂 it’s their way of getting extra money because without …
Our power goes off every once in awhile for absolutely no reason. It didn’t used to happen like this when it was Indianapolis Power & Light Co. We had to have a really strong storm for our power to go off but not with AES Indiana – what the heck is going on??? Very frustrating.
They need to be shut down. This world is full of it. Stop light high bills should not be allowed
Ever since they went to AES from IPL they keep trying to take an automatic payment from a bank account that is no longer available. I get charged for the kickback. I then call and they say they have removed it but my bill says otherwise.
Couple weeks ago, I lost power for 14 hours!!! I had to replace majority of my food (some of it I just bought) which was an expense I was not expecting. Plus my apartment is all electric which meant no air conditioning! AES is terrible.
My business has quarterly power surges and issues. AES seems to be raising our rates to pay for the rebranding and event sponsorships to promote their monopoly at the expense of the people they claim to serve. Utilities should not be for …
They deserve -100 stars. NEVER MOVE TO INDIANAPOLIS!!! I’m looking to move ASAP!!! $500 a month for electricity is ridiculous!!!