American Family Care and Baptist PriMed have joined forces to create AFC PriMed, and will offer urgent and primary care in the River Region. See more
Read More| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
| Saturday | 8AM to 6PM |
| Sunday | 8AM to 6PM |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
3700 Cahaba Beach Rd, Birmingham, AL 35242
Great team no doubt. Awesome doctor.
Friendly and professional!! Nice facility
Lasha was a delight. So helpful!
Great experience!!!
Very friendly. Quick and efficient
Alicia was so personable, efficient, and attentive!
Staff are so friendly and quick! Highly recommend!
Staff is very nice! Very efficient and helpful. Would highly recommend.
Easiest and fastest COVID test with excellent nursing staff!!
Just called to schedule for required test for college students and was told no tests will be scheduled until further notice. No testing available.
Always nice, always clean, solid group in a time of chaos.
Prompt courteous attention.
Nicest service I’ve ever gotten at an urgent care!
The best, cleanest AFC in greater BHM area.
I have heard it and now experienced it. these are the rudest people! DO NOT GO TO THIS OFFICE!
By far the best location I’ve been to as far as time spent there. Everyone was friendly and polite.
Great staff and not too far from a golf course
Matthew was fantastic at AFC! Pleasant experience coming here as always 😀 …
Dr.bonwell was cool the guy is hilarious
Great TEAM.They seemed to have good working relationships that absolutely adds to the excellent care.
Priya did a great job. Great patient service all around
The staff is very professional and nice and me and my family will be visiting again if needed.
The people working here are SO kind and accommodating! Super nice location and well-organized.
They were able to get me in quickly and help me with what I needed
Worst experience I have ever had. They should fire the front desk clerk
Terrance and the whole staff were great! Very helpful and friendly!
Great Staff!!! Service with care and concern. Very helpful and follow up after visit to check on my status.
Great experience! Kind and helpful staff! Bill was wonderful.
Amazing service !! Matthew is so sweet !! glad to have people like them around here who care !
Very convenient place to do the covid test, staff are friendly especially Lindsey was very helpful
Thank you for the speedy care that you guys administered. I was in and out in a flash and in the itchy state I was in due to an allergic reaction, that was greatly appreciated.
Malaysia and Everett are very nice and professional. I don’t go anywhere else
Great location, the staff is always super friendly and kind. Excellent qualities when you’re not feeling well.
Great service! Best urgent care experience ever
Very quick and pleasant experience! They definitely treated me like they valued my time.
Good clinic. Good staff. Clean. I would tell friends and family to go here.
Very efficient and professional. The staff was very helpful providing me with a Covid test.
Very pleasant experience. Front desk staff was remarkable.
Very kind and effective team of professionals and just nice folks at this location. Calm atmosphere, super clean and quiet. Kudos!
Everyone from check-in to departure was so sweet, so helpful, and so caring.
AMAZING service. Everyone is so nice and very fast! Matthew was the best medical assistant!
Called ahead of time to see about a covid test they said id have to get in line ok whatever I drove 20 minutes to get here and when i got here they said they couldnt test me till tommorow morning
I just went to this AFC for a COVID test and the whole staff was incredibly friendly and helpful!
Quick and friendly service! I walked in and was out in less than an hour with all my needs met. 10/10 would recommend.
Yesterday was my first visit at that location and was amazing ,staring with the medical assistant all the staff really and there are no way to compare with Montclair that is a mess!
It was great job! 👍 …
Excellent service and care. Best urgent care I have ever experienced. I definitely recommend this location. 10/10
i walked in and was immediately drenched in despair
Best urgent care that I’ve ever been to! I was treated like family. The entire staff was phenomenal!!
Billed $243 for a COVID-19 test. I didn’t need an “office visit”, just wanted a test. It is shameful attempting to profit from the pandemic. Stay away!
My friends and I went to get our rapid tests for college & it was painless and easy! Matthew did a fantastic job!
best AFC i’ve been to; staff was so kind doctor and MA was SO SWEET and welcoming.
Brought my daughter in for a sports physical and they saw her immediately and everyone was professional and friendly. They made the entire visit a pleasure
Terribly run and managed. staff is rude and not capable of doing their job. One of the few places with rapid tests so I guess you just have to deal.
Everett and Malaysia were wonderful! I was in and out quickly with friendly, helpful faces all around!
The front desk lady was super rude. I think this is my first time ever leaving a review. That’s how irritating she was
Had to wait a little for my COVID test, but the staff were very friendly and got me through quickly once it was my turn.
Excellent staff: very efficient from the front desk to the nurses and doctors. Very quick and helpful.
Amazing service!! Mr Hatfield got us in and out and We felt completely taken care!! 5 stars!!
This AFC was great! So kind and helpful. If you are getting rapid COVID test, get there early so you can get on the list.
Very fast! In and out on a Sunday afternoon in less than 25 min. Saw my 7 year old. Forgot to get a note for school, they said I can swing by and get one.
I went late on a Sunday and, even though they had a slight rush, everybody was so friendly. Service was quick, but not rushed. Check in was easy.
My go-to clinic for minor illness & injuries. Dr. Thomas is the best, the nurses are kind, & treatment is always thorough & effective.
Capitalistic health care at its best! In and out in 45 min or less. Excellent service and care. Highly recommend. So glad to have found this place!
Had a pretty good experience with them. Very clean environment and I believe her name is Twayla, she was very caring and they even called the next day to check on my son.
This is my favorite AFC. They are very fast, knowledgeable, and personal with everyone! Plus the wait is never long which is a plus with urgent cares!
Very pleased with my experience at the Mountain Brook location. Everyone from the check in desk staff, the medical technician, to the physician was extremely professional, courteous and helpful.
This place was the epitome of service! Bill was amazingly cordial, informative, and helpful! I would highly recommend any s d ALL to visit this location! The service here was impeccable!
The staff was absolutely amazing! They treated me with immense care and were extremely friendly. I would highly recommend this clinic.
In and out very quickly close to closing time. Fast test results. Doctor and nurse were so sweet.
Best AFC I’ve been to. Clean facility, friendly staff, and very nice doctor. Plus I was in and out in less than an hour!
Friendly Staff. Professionalism at it’s best! The Dr. took the time to explain everything and they called and checked on me the next day. Made me feel special!
The front desk lady was very rude and nasty towards me she skipped over my name and I had to wait 2 hours past when I checked in to even get into a room and get tested I just came here for a test for a concert and this is probably the worst experience from a doctors office
Comforting, helpful nurses! Got me in and out and made things as easy as possible for a college student. Highly recommend!
Arrived at the clinic nearly two hours after they’d opened, and was informed that a primacy care provider wasn’t available. The office staff was scrambling to locate the provider that was supposed to be there supposedly. Very unprofessional and very inconvenient.
I was not seen by a dr, just a nurse and I was called in an antibiotic for malaria, not the ear infection I was diagnosed with. I’ll be going to my ENT to have an actual physician diagnose and treat me. Please do not waste your time or money going to this place.
Office staff was friendly and efficient. Nurses were kind and friendly. Dr. Thomas was great and answered all my questions. Great care and very timely.
I scheduled an appointment for 10am around 8 am. I sat there for two and a half hours IN FRONT of the desk lady and she claimed that she forgot I was there. I was skipped MULTIPLE times and even when I went to the back, I had to ask to be swabbed after 20 minutes wait. I went from being 20 minutes late for work to 2 hours late.
Great experience today for COVID testing. Went at 8:15 and got an appt at 3:00. I was out by 3:45. Highly recommend!
Setting up a covid test appointment was quick and easy! Everett and Dr. Conrad were great as well.
These are the kindest, most caring nurses and doctors that we have ever had. It was truly an enjoyable experience because of their hospitality. Thank you and God Bless!
Very friendly and extremely accommodating. Staff has a very pleasant disposition. I am thankful that we were able to come to this location.
Love the staff at this location! Everyone was super friendly and helpful. Also not a long wait time to get back to see the doctor.
They tried to give my boyfriend a COVID test and then make him leave when he didn’t even go in for a Covid test. The receptionist also accidentally ’forgot about him’ despite him reminding her twice in 3 hours.
I was experiencing covid 19 symptoms so I decided to register on their website. I entered my insurance and other information and was told on the website that someone would be calling me. I waited 24 hours and did not receive a phone call or …
Great company and the Cahaba Heights location is exceptional. The Staff are always friendly & Professional, especially the receptionist, Joanne.
I have been waiting an hour just to be checked in for an office visit. The receptionist was so busy playing on her phone she forgot to continue checking me in. Now at 2 hours waiting in the room. Please don’t go here.
Waste of time. Took my kid to get checked out. They Wanted to xray his chest but the xray tech wasn’t in. Sent me to another location and they didn’t even give him a X-ray. Now this morning I’m taking him to a real doctor today.
Very polite people from front desk to doctor.
Was in and out quickly and 100% insurance covered. Very clean facility as well.
Really terrible experience here. The medical staff was great but the nurses and front office staff was unpleasant, rude, unhelpful and plain sour. I will never return and I will never suggest this clinic to any of my friends or family. They were absolutely awful.
Always professional and attentive to patients.
Everyone at this location is so helpful and kind! I have been to get several covid tests done here and have had a great experience every time I’m in. I would recommend this office to anyone!
The staff were all very friendly and attentive. I get really bad anxiety going places, but they made me feel comfortable.
I came in to get a rapid Covid testing done and it was a very quick process. Matthew did my nose swab and it was painless and easy. I received my results within 10-15 minutes
Everyone was kind and patient! Alicia was the best though. She’s a phlebotomist and I told her I was afraid of needles and she talked with me the whole way through! Thank you Alicia!
I went in for a chronic pain issue and was sent to the hospital after two hours in a room. then to receive a $600 bill when my insurance should cover it. well they refuse to discuss billing or help you in anyways when trying to give information. THIS IS THE BIGGEST SCAM OF A DOCINABOX> BEWARE DO NOT GO HERE!!!!!!
What a joke! I ended up leaving after an hour and a half and they refunded me. They obviuosly do not take the word “urgent” seriously. This is the worst care I have ever received in 45 years. In addition, while I waited they wanted to take …
The best Urgent Care in Birmingham. Angie has been extremely helpful each time I have been in. Nothing but great things to say about Angie and the rest of the team at AFC Homewood.
Charged $200 for a free COVID test 6 months after the test. Their billing department doesn’t answer the phone or emails so there is no way to dispute it.
This facility is a disgrace to healthcare providers everywhere. The basic principles of care, support, and assistance that you find in most healthcare facilities are ever so absent from this establishment. The lack of duty and respect that …
Racial encounter at this place this morning. The lady next to Ms. Gina for some reason did not want me to get a tb test. I was told on phone my test would be saved arrived at clinic 5 mins later did paper work! 2 Caucasian ppl come in all …
STAY AWAY!!!!!! BEWARE!!!!!!! my wife went in due to one of her coworkers testing positive to covid and as worried as we were she went in a week and a half ago to get tested having payed a certain amount to have results in 3 days here we …
After explaining to the 2 receptionists and the medical assistant what exactly is wrong with me in the most detailed way possible, the Nurse Practitioner walked into the exam room and said immediately, “ill prescribe you antibiotics.” …
Best urgent care I have ever visited. Friendliness, thoroughness, short wait. This goes for the entire staff!
I had gone in after a fall while I was running in a nearby park. I had a section of my hand that had pulled away ias well as a huge laceration in my knee and a sprained ankle. The doctor didn’t irrigate the wound in my hand but instead …
Dr. Thomas is the best! The staff is very kind and helpful. This is always my first choice to get quick care!
Excellent staff that treated everyone as if they were the most important person. Very clean facility and seems well run with the patient’s best interest as a priority! Highly recommended!
The women sitting at the front desk at 9:45 on 12/21 needs to be removed from her job. She was rude to every single patient. She has zero ability to handle stress.
You cannot get in touch with these people. I got a Covid test, the results of which took 5 days, and I was later told by another health care professional was likely a false negative. They say to leave your info on the website to be …
Front desk women were very rude. I know these are hard times and this pandemic is stressful for everybody, but as a mom with a newborn and no help to watch her- trying to figure out how to get tested without exposing her unnecessarily- I received no help, compassion, or empathy. I guess that is a thing of the past.
I am writing this review while i am sitting in the lobby for the 3rd time visit on the same topic. …
My experience at the Cahaba Valley AFC was great! I was able to receive my Covid test result in 10 minutes. All staff were friendly. I would definitely recommend coming here for any of your health issues.
I was happy with how quick we were seen, how friendly the staff was, and how clean and nice the environment was. The doctor was fabulous. Will definitely be going here for all my urgent care needs!
I went in today for COVID testing. The wait was extremely bearable, the process was fast and efficient, and the nurse Matthew was EXTREMELY personable and professional! One of the best AFC experiences yet!!
Doctor and nurse(s) were top notch! Doors were open 30 minutes early. I was admitted and discharged in less than an hour. Unbelievable experience. Totally recommending to my close friends and family.
Dr. Thomas and staff at American Family Care in Cahaba Village (across from Whole Foods) are professional, caring, courteous and efficient. Love this place! My wife and kids feel the same, as do all our friends and family we’ve referred. Total family healthcare solution, for primary care, urgent care, testing, etc.
My daughter Waited for a hour and a half to get tested for the coronavirus and when they would not answer her phone call she walked in wearing a mask just to ask if she missed their phone call and how much longer they thought it would take …
Very clean and friendly location. Mr.Hatsfield helped me and the whole staff was very proficient and polite. Without a doubt coming here again if needed to. They got everyone in and out and answer any questions that came their way. Thank you for all the help
My only complaint is how long I had to wait to be seen even though I was the only one there waited 45 mins) but the care I received as well as the kindness from the front staff overpowered the one thing that wasn’t great(but expected) from …
JoAnn was kind, cheery, and helpful even under stressful circumstances. She made eye contact and seemed to care. All very important!
Yesterday I went in with flu symptoms. Dr. Thomas was very gracious and kind and his medical assistant seemed pretty competent as well. But that’s where the good experience ended. They did a flu test and Dr. Thomas came in to tell me it was …
The staff was awesome! They attended to my care very professionally. They were friendly and all had smiles on their faces…. that alone made me feel better. I appreciate the staff they’re doing an amazing job at that facility.
Longest wait time ever! Pretty sure they forgot about me in the exam room I’ve been sitting here for over an hour after sitting in the waiting room for an additional hour…all for a “rapid” COVID test.
A HUGE THANK YOU first of all. I don’t like doctors in general but I felt truly at ease with the physician and the staff. This is a very rare thing for me.
I now have a care provider that I am comfortable with when I am in the area. One that is easy to communicate with and who showed true understanding and compassion.
I think my 5 yr old actually likes going to the doctor now because the staff here are so nice to him. They have taken great care of us each time we’ve been in, getting him a blanket if he was cold, coloring books, stickers, etc and just being overall wonderful with my kiddo!
SO IMPRESSED!
I was feeling a cold/flu coming on and decided to stop by on my way home from …
Bill and the young lady (I did not get her name) at the front desk were extremely nice, helpful, professional and efficient. My family and myself will ONLY come to this location from now on.
Everyone was very friendly and attentive!! Especially Alfredo!!!
Rapid Covid test was an easy process. …
Great experience! I was the only person in there and was in and out in 30 minutes. The girls at the front were so friendly and loved Everett. This will be my go to place!
The nurse practitioner, the nurses, and the front office were thoughtful, communicative, patient, and kind. They took great care of my issues while I was there and even followed up with me to see how I felt! Would absolutely recommend!!
This was the first AFC where someone actually answered the phone and gave me the information I was looking for! They were incredibly kind, and I got my COVID results within 10 minutes. Like all testing sights these days, don’t expect to show up and get tested right then. Plan ahead and this will be a wonderful experience for you!
We went in 15 minutes before closing due to an injury to my son. The receptionist, nurses and doctor all were very friendly, patient and thorough. If they were annoyed having to stay late, they never let us see it. Very pleasant and friendly experience.
Everyone was great except the receptionist. The lady was not nice at all . She had this attitude like she didn’t want to be there. Asked her a question and she made me feel like I was an inconvenience for her.
Snooty receptionists right off the bat. They tend to be a little judgemental.
They have NO expediency to their job.
You come to a place like this for a service, not to be made to feel like you …
I’ve never felt so dismissed and neglected by health care professionals. Initially I excused the rudeness of the receptionist and chalked it up to her having a bad day. However, the poor treatment continued with the nurses and docs as the …
I was visiting from North Carolina to watch my brother graduate and unfortunately came down with a sinus infection. I came to AFC right at 8 am when they opened and the staff was all kind and courteous, listened to my concerns, and had me …
Do NOT do the rapid tests here! They give false negatives! My husband came in Saturday to get tested. Appointment was at 9am, they didn’t see him until 10am. The front desk lady (who was an older lady) was so scatter brained and clueless. …
Pretty goofy process. I called ahead for a covid test and they told me that they don’t do appointments, they only do walk-ins. So I went in at 8:30am and they had me sign up for a time slot at 1:30 so I left and came back at 1:30. I was …
Dr. Reese, the Manager and staff at Cahaba Village were BEYOND AWESOME!!! Thank you all for your kind and caring spirits! Such a great experience from this very friendly staff and the compassionate nurse and x-ray tech Twyla. AND… Dr. …
Staff were very efficient and helpful. Very positive and professional patient care experience getting a rapid test done. Wait in line when they open to make an appointment for a test that day! Results were very fast.
Came in for non-COVID related walk-in visit and was turned away. I’m not a person who runs to an urgent care facility at the drop of a pin just because I have a cough or something. I explained that I had a consistent pain in my abdomen for …
The lady in the front office was super inviting and sweet. My nurse had the best personality and made my visit fun. I completed my forms and was called to the back almost immediately. The environment overall was the best and the building was very clean.
When it come to speed they can get it done. Thanks so much Mr Bill for helping me get my covid test so fast 🤙🏼🤙🏼 I’ve been here a few times and it’s always been smooth. Nurses are great!! …
Mr. Bill is a Kind Gentlemen, and Got me in so fast!! I truly appreciate him!! He has a warm spirit even when your not feeling your best!! He greets you with a pleasant smile and very courteous Thanks Mr. Bill for all you do!!
It’s staff was friendly. The facility was clean, you can smell it from the time your walk In the door I told the time you leave. I originally came into th clinic for Rapid COVID-19 testing, and it was the BEST decision. My test results were …
Our family has visited Dr. Thomas four times in three weeks. If you have a big family you understand how being sick comes in waves. The receptionist was friendly and compassionate. The other staff members taking vital signs and drawing …
Had to come for COVID testing. Everyone was super nice including the front desk staff and the nurse Matthew. The way you make an appointment earlier in the day for a time to come back later made the whole process much more efficient and quick!
Update: gentleman at the front desk is knowledgeable, kind and accommodating. Has a good grasp on the business and cares that the entire staff take good care of patients even when they might be busy and short staffed
Dr. Thomas is so kind and loving. His bedside manner is amazing. He and the staff are amazing. He’s very knowledgeable and gets to the source of the problem. Very nice guy to every race.Even African Americans!! I wish he was a general practitioner, my family and I would definitely be patients of his practice!!
The entire experience was fabulous. Everyone was super nice, prompt and made me feel very comfortable. Would recommend them to family and friends and wouldn’t think twice about returning. Doctor Thomas was very clear in explaining everything to me and I loved how proactive he was in getting me on track to feeling better ASAP.
Edited: 01/05/2020
I’m changing my rating from 5 to 3 stars because of my recent visit which I needed at my former favorite location. The doctor was extremely nice and …
I am very upset of my resent visit here. Part of the reason is the automated phone message that clearly states that they do walk-in COVID tests without Apts. I wanted to go to this location because I had such a great experience last time …
Easy check in, kind staff and physicians…excellent experience overall
Being able to book an appointment in advance was extremely helpful. My only other previous experience was having to wait 5 hours with limited updates at another AFC in Hoover. The front desk staff were a little sharp in their tone however …
I normally don’t write reviews, much less 1-star reviews. But I took my daughter here on a holiday weekend, and 6 months later after receiving NO communication from American Family Care whatsoever, we received a bill from a debt collector. …
I came in for a rapid Covid test. Now you must book this online and it is appointment only for the rapid test. (The rapid test is a swab up each nostril and you get the results in 15 minutes). Amber at the front desk was welcoming and kind. …
I went to this clinic about a week ago. The receptionist is very rude. She asked me for a CC to keep in file In case that I had some charges that my insurance does not cover. They charge my CC two times without explaining why were the …
The NP I saw was very helpful and pleasant.
I called when they opened and asked if I could make an appointment, and before I could finish speaking I was cut off with, “No, you will have to wait in line like everyone else” delivered in a very short, snarky tone. I guess that is one way to start a morning. Lost a patient.
The two ladies at the front desk were without a doubt the most abrasive, rude, and condescending Dr.’s office staff I have ever had the misfortune of dealing with. The gentlemen that take you back and perform your COVID-19 Rapid Test were …
After seeing the poor front desk administrator answer the same question 10 times back to back, I am very impressed with how she kept her composure and sweet demeanor. The test was painless compared to other places I’ve been tested at. Be …
Me and my buddy went in at the same time for a covid test and they were nothing but nice to us. They even let us do it at the same time which was a huge plus! Great doctors and nurses working there. Would recommend!
I have nothing but great things to say about this clinic. Dawn, the Nurse Practitioner took the time to listen to me, she didn’t make me feel rushed. She gave me an accurate assessment and diagnosis, and I love the fact that she has a sense …
Everett is amazing! A joy to be around, especially at a time when you’re worried about your health, but professional and went above and beyond. The whole staff is wonderful! This was my 3rd visit and my go to place now. Will definitely recommend to friends and family! Thank you!!
Had to go get tested for covid to travel- sent my girlfriend there she agreed great staff. Big hi five to Nicole and the guy that helped us front! Laid back atmosphere (calming) so efficient and caring thank you
Alicia is the best ♥️♥️ I typically loathe trips to the doctor, but I enjoyed every second under Alicia’s care. She was an absolute angel!!! Cannot say enough good things about my experience today.
Had a great experience with AFC Cahaba. Bill was amazing to work with. Thank you Bill for being so accommodating!! Great customer service is very much appreciated especially when you aren’t feeling good.
This place charged me $300 for that “free” Covid Test early in the pandemic. They might rip you off 🤷♂️ …
My first experience was fantastic, the staff was amazing and empathetic and helped me out so much. This time was horrendous, there was no one in the front office when I arrived and another patient had sat there ten minutes before they could …
I did a search for Covid 19 testing near me and American Family Care Cahaba Village was the closest facility. I was pleased to learn that no referral was required and no appointment was required. I was ill at the time and wanted to know …
Nicole was such a compassionate xray tech. 10/10!
I love this place. This is the first urgent care that I’ve ever been too that has a staff so amazing. Every single person is great. This place is so clean. The doctors are very thorough, they make sure you get the best care. I would …
The staff was very friendly and caring. I was in and out very quickly. The nurses and front desk women were so kind and genuine. The doctor was thorough and explained what medicines he was giving me and why, and made sure I understood what …
I felt so horribly bad, and your staff addressed all of my issues beautifully!
Walked in and they refused to see me because they closed in 20 minutes. Is this a restaurant? …
Front office will slam things and whisper under their breath if you don’t bring a debit card with you. Apparently you must have a card on file, which would be fine without the rudeness. Absolutely the worst customer service I’ve ever experienced at a doctors office.
I had a emergency phone call I had to take when the doctor walked in. Turned around and left. Understandably. A few minutes later I over hear him tell a nurse I only had one shot to see him. Then proceeded to make me wait 30 minutes. Place …
I needed my blood drawn for a vaccine for school, so I went here thinking that it would be quick and easy. The first attempt at drawing my blood was unsuccessful and I nearly passed out. The staff was quick to respond and very helpful in …
I came to the Cahaba Village Location last night because for years, I have had sinus issues where I would go to the Dr. and get treated only to feel sick again a couple of weeks later. I saw Dr. Thomas and I can say that he was the kindest, …
This was the nicest, most professional clinic I have been to in a long time. From the checkin desk, to the PA Maryann, to the nurses, the service could not have been better! Everyone has top customer service skills! 👌 …
I’ve worked in urgent care before and we had a great first time experience here. All the staff members were friendly and helpful. Was in and out in about 40 min. 5 stars from me.
The front desk was amazing! Very friendly and able to help me get in and out quickly. I was feeling horrible and to have kind faces that actually cared was a huge blessing for me! Will definitely come back to this This location in the future
The staff at this location were all very friendly! Even the front desk staff were very pleasant. John who took our vitals was extremely cool! He remembered us from our last visit, and kept my weight a secret from my husband and son as I …
If I could leave 0 stars I would. DO NOT GO HERE. If you want to be taken care of do not go. My wife was supposed to have had antibiotics called in to the pharmacy yesterday. We went yesterday they didn’t have anything. We called today and …
I was hung up on twice yesterday by this locations nurse. The first time I was put through, she hung up on me mid-sentence. I was hoping we were just disconnected, called back, was put through, she picked up the phone and hung up on me a …
Very pleasant experience. From the reception to the medical assistant, to the physician, everyone was courteous and friendly. I would gladly recommend AFC to friends and family as a good place to obtain excellent urgent care or routine wellness visits.
Very professional from the girls at the front desk to the ones in the back. They have a tough job and like others have bad days.
Dr Thomas took care of me and I appreciate all of them for the job they have. …
They were great! The doctor, the techs and the front staff made me feel better about being sick! Nice to know they are close and convenient.
They were so friendly and quick. I had gone to Med help first and they were so rude so decided to go to afc instead and I’m so glad that I did. They were nothing but wonderful.
When I arrived at 11am there was another patron attempting to know why he was being double charged for previous visit and when he left situation was unresolved.-Should have been my shin to leave. I put in all my information as part check in …
Nicest health care professionals ever! Anijia, Nicole and Conrad were expert at their professions and each went the extra mile to make sure I got my blood work and health screening done quickly and accurately. Each of them clearly cared …
I was not informed by the front desk that I would be charged doctor visit for Covid rapid test, which cost me $118. I did ask at the front desk, whether I will be charged, they assertively said, after checking my insurance, everything will …
No doc or nurse in the building when they opened and not sure when would have one. 2 stars bc they were at least honest
Everyone that worked here is totally AWESOME!!
We called 3 or 4 AFC offices and none had any openings left, nor would try to work with us since I needed my son seen this evening …
Most of the staff was great, excluding the White female receptionist. White patients waiting for COVID-19 tests with no appointment were seen quicker (hours before) Black patients. When I inquired why, she responded that she had to check …
The staff was very friendly at the front desk. They got me back quickly and were thorough in their exam yet quick. I was pleased with my entire experience and will definitely choose this location over all others in the area every time I …
Fantastic and highly efficient patient service. I’ve used them twice within the last 2 weeks for different issues within my family. Both times they have assessed, addressed and treated the root causes immediately. I would highly recommend …
Did not have a great experience. They treated me for the flu (which was a negative test) when I found out the next day from a different doctor that I have mono. They did not offer to do any additional tests and the doctor was in a big rush. …
They helped me obtain my insurance cards from a very difficult company after being turned away from American family care in Hoover(off 31) and at the grove in Hoover, because both locations “stop Covid testing at 5” also, this location was …
Professional staff that got my test done and results in supersonic speed.
So quick, super friendly. Felt crummy, needed a Covid test and was in and out with results fast. Everett and Malaysia were helpful and kind. Manager at front desk (Mr. Bill I think?) was very efficient and just nice. Refreshing contrast to other urgent cares. Hours are great too. This is my family’s new go-to place.
My prescription was never called in, even after following up the next day. Unfriendly, unhelpful staff.
I have never left a review before, but I had to for this one! I went to this AFC 2 days ago. I know the rules right now are to wait in line to get an appt and then come back. After already being there once this week, I came back because I …
Seriously go anywhere but here! Doctors are nice but albeit not very knowledgeable, but the front desk is awful. Constant billing issues with one still outstanding from months ago! You agree to have them charge your card if payment is late. …
Ignore the one stars about the receptionist, we all have our rough days and she definitely gets calls from dumb customers 24/7. …
The best AFC I’ve been to! They were very efficient and quick, and so helpful. Their NP was very well mannered and thorough. I was treated very well by all staff, and I especially loved their nurse Macey!! He was awesome and welcoming, I hope I get him again next time!
My family and I was in need of a rapid test for COVID. We went everywhere and it was taking hours. I called AFC, Cahaba Village and Bill answered the phone. Bill got us in and out. The workers there are so personable and made us feel like …
This AFC is always fabulous! The nurses and technicians are the best. This negative review is ONLY about Danielle at the check in desk. She was very rude and snippy to my husband and I. A bad first impression for an otherwise great business
The NP came in to tell me I was positive for Covid, but I hadn’t even been swabbed. I tell her this. I wait another 20 minutes, a tech opens the door, looks confused, and shuts it saying nothing. Then, about 5 minutes later, she comes and …
Any place of business should acknowledge customers/patients upon arrival. Waited with sick child for 30 minutes in line. Was never allowed to even check in while front desk worked on a paperwork issue only with customer ahead. Very disappointing. Have been here in the past with good service. Never again.
I understand that many of our healthcare workers are burnt out. But I still expect some type of customer service. I had an issue with my insurance company denying a medical procedure that AFC said they need to make a proper diagnosis. I …
Great service! Very clean clinic with nice and caring staff. I had an international insurance and the nice lady at reception did her best to get me to use it. Nurse and doctor super-kind, knowledgeable and caring. Thumbs up to AFC Cahaba Village!
Terrible customer service. The nurse practitioner gave me incorrect medical information. She was very rude. I requested to see the doctor on staff. After a few more minutes, they came back to lie to me and to tell me that he was gone to …
The new sign up process using your phone to answer all the questions and upload dl and insurance cards are a real pain
We always have the most positive experience at AFC in Birmingham. From check in to check out and all in between – the staff couldn’t be more professional, personable, caring and top notch. The facility is always clean and I highly recommend …
Staff was professional, efficient, and worked as a team. Best experience at an AFC.
The people at the front desk were kind and welcoming. However some of the doctors treating me where indirect and unhelpful.
Dr. Bonuel is beyond professional and listens to what you have to say. I highly recommend him, especially if you have trouble talking about your issue.
This is my go-to place in Birmingham. Dr. Thomas is very kind and always listens to my concerns. The rest of the staff are great as well! I’m usually in and out within 10-20 minutes.
The doctor and the nurse that seen me was wonderful they was very professional and helpful I will come back there if needed
I came in for a standard physical. The girls at the check in were so sweet and recommended that I pay for the physical outright because it was cheaper than insurance. After my visit I was told to expect my lab results three days later. …
I went in after having a positive at-home test for COVID, to hopefully get started on an anti-viral. The doctor was nice enough, but he prescribed me amoxicillin, which is for bacterial infections and not viruses. The pharmacist who filled …
Staff was very friendly and got in and out with no delay, very organized kind staff. Doctor very kind and knowledgeable.
I visited here due to a fever and sore throat. All they did was test for COVID. When it was negative, I asked for a flu and strep test. They said that wasn’t necessary. The doctor said, “Do you want a steroid shot, antibiotic, or manage …
I’m being billed for services I didn’t receive. On 3/14, I saw the physician and gave a sample to the lab. On 3/17, I was asked to come back in and give another sample because the original sample was mishandled. I was told over the phone I …
This facility has always treated me right! The most recent time I went, I was feeling pretty sick with a sore throat, and they did a full panel of tests for me to make sure I wouldn’t go home with more questions than answers. They were very …
Such a nice staff and great experience! Will definitely go there again if I need urgent care.
Last two times I went to AFC the Dr comes nowhere near me. Doesn’t listen to my chest or look in my ears or mouth. Since I was having viral symptoms I was surprised at this.
Nicole treated a deep wound to my hand with great care and professionalism. Highly recommend this provider and location.
This place used a incorrect modifier on my insurance and then whenever I called them about it to fix this issue I was given no adequate response. After emailing them repeatedly for three weeks straight I finally received a answer from one …
Caring, compassionate, and fast. From the receptionist to the nurse to the intern to the doctor…everyone did their job with excellence.
I appreciate that they were open in the morning on Sunday. Most other urgent care locations open at noon or 1 PM. I was seen fairly quickly, they were efficient. Good experience.
Dr was great! Front desk personnel were very nonchalant to the pt of rude with patients. Seemed put off we were there!
Very friendly staff! I was diagnosed with Covid while visiting from Virginia. These folks took great care of me!!
Tara at the front desk is AWESOME! So easy to work with and made checking in with a few challenges EFFORTLESS. Also Dr. Thomas is a ROCKSTAR DOC! Recommend you check them out!
Excellent service! These nice folks got me checked in quickly and I was out the door in less than an hour. The doctor was very professional and communicated clearly and effectively.
All was will, after I was signed in and went to the back. This was my first visit in years to AFC yesterday. Things are always changing, not a problem. The problem is the front desk, your face of the office was not a good look for me. She …
I have gout flare ups and I’ve been to several doctors and offices for assistance but never have I been cared for like the entire staff here. My Nurse practitioner Yaleshia Taylor genuinely showed she cared about my overall health and went …
Yesterday, I went into the Cahaba Heights office of AFC and wanted to let the office know how helpful Christie was at the front desk .. When I entered she greeted me with a smile from behind her face mask, took all my pertinent information, …
The service was caring and fast. I appreciated being given a prescription for yeast infection at same time as antibiotic. Very helpful for females. Will definitely go back when needed. Thanks.
I did not appreciate the way I was treated by the nurse. She was very dismissive and rude. I was fine with the doctor visit but I was not fine with the uncooperative attitude that I received when I called back to try to get a …
Went in because I had a sinus infection and was told I would need to take a Covid test. I refused, stating that I have some at home and would just take one of them. They would not let me leave without taking it. Four weeks later I get a …
After entering the office, filing out the check in form, and explaining the reason for my visit, I was rudely told by the women behind the counter, “we don’t do that.” I was upset and desperate to see a doctor, but the women at the front …
Efficient process of checking in and being seen. Professional behavior of all staff, from reception to lab to provider. Showed genuine curiosity about presenting symptoms and compassion about my physical experience. Will definitely use them again for weekend/acute needs.
Waited for three hours for the results of a simple flu test with my son who was also sick. Was told I was next to be seen by the doctor, and then proceeded to wait for an additional 40 minutes until someone came in looking for a different …
I had a good experience at AFC! As a travel nurse and always looking for the best service, I was not disappointed at all! They were all very professional and kind. I will definitely return to them for care in the future if I need to be cared for while I am in Birmingham Alabama!
Normally, my visits are easygoing and I never have issues. Recently, as of my most recent visit – I had nothing but issues. Upon arrival, I was given nothing but attitude and so was my S/O. It took over an hour (compared to 15-20min in …
I was told by the staff at the front desk that I had get an TB test before I can get a physical. I visited another AFC location and received my physical without getting a TB test. When I called this clinic, and ask why a TB test was …
If I could give 0 stars, I would. My husband was seen here in June of this year. We received a bill for the full amount of the visit. When we inquired as to why this is, we were told Medicare denied his claim. My husband is 49. They denied …
Cannot say enough good things about the staff and service. They are always kind, competent and fast. I have been a patient for over 3 years here and will drive past other similar places to see these wonderful people.