Due to the pandemic we are focused on testing during the hours of 9am-3pm. All other patients will be seen from 8am-9am and 3pm-5pm at our urgent … See more
I would leave zero stars if I could. Unclear information both on google maps and their own website led me to go there for a broken bone, and I was turned away at the door. Rude and unhelpful staff.
The staff here is incredible. I was honestly not expecting a very friendly positive experience, but that’s exactly what I got.
10/10 would go here again.
I was playing soccer. I had an injury where I need immediate attention went to this place and they told me they only do appointments only and they are booked for the day ! Unbelievable to refuse someone with an emergency injury!!
Not exactly an Uber like breakthrough for doctor offices, but they treated me well and got the job done. I hope my sinus infection goes away with the drugs prescribed.
Omg do not go to this place wife was there friday told her go home u just have cold take counter medicine woke up saturday morning couldn’t breathe or swallow so we went to Lawrence memorial hospital emergency room in Medford doc told her …
I would recommend going here, everyone was very nice and pleasant to talk to and I didn’t have a long wait to be seen. The next day got a call about what was seen in my x-ray.
They are nice people; understanding the situation, bring you in a room right away. No long waiting time. This is my first time and first experience with them .
Went in on a Saturday morning for pre employment drug screen was immediately greeted with a smile I was in and out in about 10 minutes. Highly recommended
I thought the facilities were clean and cheerful. Everyone was helpful and polite. I got excellent care . I am so grateful to be feeling so much better today.
I have been there last Friday morning for my wife,Meseret.What a nice staff they have and clean place…outstanding service and caring,friendly doctor and nurse! Keep it up…
Absolutely love this offoce and their staff. Made myself feel very welcome and was just a great atmosphere! Will continue to have myself and children be seen here!
Thank you so much. After going to the one in Saugus. I decided to try Malden and had a great experience here. Staff was great. Thank you again. Very satisfied.
From check in to the nurses everyone was so friendly and helpful. I wasn’t even there 30 mins. I went for a PPD and was in and out. I would highly recommend AFC in Malden!
Everyone on the staff was extremely professional and friendly. I even liked the way they interacted amongst themselves. I was in and out in short order. A very efficient operation.
Very helpful and organized…. more of a wait than I was expecting for mid – day on a Tuesday, but the staff was great and once I got in to see the doctor I was out in 10 min.
i woke up with a couple spider bites (probably) on my face and was concerned because my face was swollen. So i decided to go to doctors express. everyone who worked there was very nice and pleasant. when i saw a doctor after waiting about …
This is a very clean facility, with attentive staff. I came in with an ear infection and was treated kindly and promptly. I am very thankful to have a good service like this nearby.
I gave you one star because it’s the only option I have to write something true about you, it’s the worst place ever seen. You wait for hours and hours, the afternoon front desk girl thinks she is a boss, talks to patients like they are …
Recently I had my first appointment there. The place was super neat and tidy. The people were very friendly and the service was efficient. Great place!
Amazing, everyone is friendly and willing to listen. The office is clean and updated and I’ve always been seen in 5-10 minutes. Wish they could be my primary care
The nurse I had could not stop making me laugh and smile! The doctor was straight forward and got me what I needed right away. Everyone was so friendly!
Was impressed about how much they cared and was concern to find out what the problem was and the lady and gentlemen taking my X ray had good since of humor mad me laugh a couple of times. Great experience.
Staff is very friendly and professional . Doctor was courteous and understanding . There was minimal wait time. The overall experience was pleasant given the circumstances.
Service was excellent. Nurses and doctors were very nice and professional. Knowledgeable staff and relatively quick service. Would recommend to everyone.
Fast, friendly, efficient. Had to go for a pre-employment drug screening. I saw how other patients who needed care were treated upon arrival and it was top notch.
The nurses were phenomenal, the dr super professional , I made two visits , on the second visit they weeent in a position to help me .. but sent me in the proper direction.. the first visit the doctor( my 2 visits were unrelated) was able to correctly diagnose a ailment that has plagued me for years
I strongly recommend AFC Urgent Care Malden if you need an urgent care. Front desk, Nurse, doctor; whole team were the best. They really care about you. No wait, no appointment. 👍👍👍👍👍👍 …
My experience today at urgent care was awesome the nurse was wicked sweet and gentle with my hand and also the x-ray lady was really nice to that is all
Awesome place for urgent care or any sickness. Staffs are awesome and All doctors as well. They will take care of you right away less wait then regular doctors.
Terrific service from the kind woman at the front desk.
Also,
Melissa is the best, down to earth physician who genuinely cares for human health.
Great people.
The nurse looked lke Priyanka Chopra, & in no way was that a bad thing. Also, everyone was nice and professional . Wait time was short(especially for a medical office).
The gentleman at the front desk was amazing help me with everything in a timely order fashion
Then Michael was the doctor’s assistant was excellent too …
The service at AFC Urgent Care in Malden MA was fast; friendly; and very professional. I would not hesitate to recommend other people to use their services.
It’s always quick, clean, and very professional at this Urgent Care! I was in and out within an hour and they even had HGTV playing in the room while I waited for the Dr. This is my 3rd time there and always a positive experience.
Very prompt and friendly service. I was able to be examined, get several X-rays, and have a prescription called in, in under an hour. Would definitely reccomend to anyone with Cigna insurance.
I highly recommend this Urgent Care facility. In my opinion this urgent care facility offers a high level of service. The professional staff is very quick in responding and getting me in-and-out.
I visited Doctor Express in Malden On 02/27/2015 .I ask to be treaded for infection on my feet. I was very unhappy with doctors evaluation, because doctor did EKG and hard treatment and don’t even took a samples to find the type of virus …
Friendly staff, efficient and knowledgeable doctors, clean and modern facility. I’ve never had to wait more than 20 minutes to see a doctor, and always receive great care.
From the receptionist to the medical assistant and phlebotomist to the Doctor, everyone was very professional and helpful, definitely prefer going here over the ER. In and out very quickly in the 2 times I’ve been there.
Have use this location many times. Always impressed with the staff and doctors they have there. A great alternative to the ER and for for when you need to be seen sooner than your general practitioner might be able to.
Fast, efficient, and friendly. In and out in 30 min. Co pay was cheap, and my doctor’s office was closed, so I was grateful they were open. Highly recommend.
Nicest best people on this earth. Helped me make a flight and I wish I could hug them all. Courteous and kind. Got me Covid test I needed. Above and beyond!!! Thank you!!!
Not sure where to begin ! But if I could give more than 5 starts I would
This is my first urgent care I go to in Malden as I always go to the ER for emergency …
I was extremely pleased with my visit to Malden Urgent Care. The staff was very kind and professional, and my visit was quick but comprehensive. I wouldn’t hesitate to return!
Great treatment, I love the attention I got, I had a little issue with my eye and I was on pain and thanks to Urgent Care now I am fine I didn’t have to wait at all to see the Doctor the staff was very nice I am absolutely happy I decided to go to Urgent Care.
Closed!
While it says it’s opened 7 days a week, this location closed without any notice to its patients that had booked appointments!! Despicable business conduct!
This place needs to seriously learn its HIPPA rules. Telling other patients in the waiting room the VERY PRIVATE reason why you are being seen. I asked the receptionist if she was aware that she had just broken HIPPA and she immideiatly …
I’ve always recommend this place, my diagnosis was always right on, until last Thursday evening. I went in with an aweful cough. Dr M Lowney said that something was brewing listened to my lungs, but never took an x-ray, which he should …
Hate going to the docs, but love this place! Every single staff person is amazing and the 2 times I’ve been was a great experience under not so good circumstances. I would recommend to anyone.
This place does not care about people. I went in with excruciating back pain and waited a full HOUR before they told me that since they weren’t affiliated with Partners, it would cost me $75 instead of $15. Why did they wait a full hour to tell me that? I was in visible pain the entire time too. Front desk person doesn’t give a sh!t.
The people that took care of me were caring and nice. The doctor was a really nice person.
If I get sick again I would definitely recommend this facility
Very clean. Very professional staff, especially Sunny. Did not wait long to be seen. Doctor was very thorough and concerned with how I was feeling. Would totally recommend.
Took my 6 year old here for a shot and Melissa was AMAZING! She was so patient and kind and went above and beyond to make our experience less traumatizing. Highly recommend!
The worst ever, My sister and I made an appointment for Covid-19 on Monday. They said the results would have in about 2-5 days. They will call you. I waited, after 5 days I had no call from them, I called back and they say the results will …
The wait was not long at all. You go in, fill out a form (2 mins. tops). Then you give back the form, pay the copay and then you are called to the back. Vitals were taken, questions were asked and I was out with some at home instructions in …
This place is great care from start to finish. The help the sick and have alot of equipment. Very knowledgeable people that help you when you can’t help yourself. It’s worth going Mon. 2 Fri. is 8 2 8 sat & Sun. 8 to 5
I am 70, and visiting my son. I got chest pain when waking up in early morning and pain persisted for several hours. I am hesitant to go to ER or have urgentcare doctor checked first. I came to Malden facility and immediately saw nurse …
First time visiting today, absolutely amazing service. The whole staff there was great and got out in a timely manner. The space was also very clean and large. 5/5 would definitely come here again!
They were barely able to take a throat swab from my daughter so they had to send for the results instead of having the results in a few minutes, which they could have if they got a better swab. Once the sample was taken they said they would get back to me but didn’t say when.
I had a terrible experience for my ear infection check up. My waiting time was about 45 mins then a nurse proceeded to see me. Then I waited in the patient room some 30 mins waiting for the doctor to attend to me. Instead the doctor’s PA …
Worst experience, nurses are rude and did not provide me with names I will be reaching out to the office managers boss, that’s where the change will come from. I will never ever go there again or recommend. Stay away if you want to be treated professionally
I needed to see a Dr for a terrible sore throat, I was treated wonderful from the time I checked in , from the great Medical Assistants. Dr Lowney was Awesome, they did an in house Rapid Strep and turns out I did indeed have strep throat. …
I went in today for an embarrassing splinter in my butt cheek and the nurse and Doctor I had were amazing! They made me feel comfortable and not nervous at all. I highly recommend going to them!
Arrived at 12:30 pm on a Saturday, posted hours are 8am-5pm. Doors were locked, interior was dark, and the phone went unanswered and went to a full mailbox. No sign indicating that they were closed, why, when they’d be reopened, or any other useful information.
Everyone I had contact with was pleasant. The doctor as well as the nurse took the time to listen to my problem and to address it accordingly. I was very happy with the way I was treated and I would go there again.
Dr. Lowney has a great bedside manner and was very attentive. Radiology tech (didn’t get her name) was very nice. Quick and speedy visit, only waited 10 mins!
The doctor was cold and rude from the moment he walked in. He made assumptions about what I wanted and didn’t give me an opportunity to explain how I was feeling. He wouldnt even look me in the eye and his staff seemed agitated when I …
Great experience! The staff is friendly and helpful and the doctors and nurses make you feel very comfortable. I would definitely recommend AFC Urgent Care.
Worst recepcionist seems like he hates his jobs unpolite came here on august 21 morning to try to get tested but this guy said they didnt do antigen rapid covid test and there website shows they do provide with rapid services for rapid covid testing.
The staff at AFC Urgent Care-Malden was amazing!! Very friendly and welcoming! I was in and out in less than 15 minutes! Everything wa scream and orderly. I would highly recommend!!!
Injured shin with huge gouge. Decided 6 days later to have it checked. Urgent Care Doctor Z,
Scott and the nursing staff were great. In and out in 45 minutes. Many thanks. LAW
Urgent Care in Malden is exceptional! Even though I love my primary care, I don’t hesitate to go to the Malden Urgent Care when my doctor is not available to see me when I have a medical urgency. I was seen today which was my 5th visit …
Front desk staff and RN that did intake wet both so nice! Offered me water. Spoke kindly to me and made me feel cared for. The walls are thin however so I was privy to all the information discuseed outside including the MD (posting her name …
This place may be great for the common cold, but they should not advertise that they treat sports injuries. I went there on Sat. 12/12/15 after falling on my ankle and barely being able to walk. The receptionist had no sympathy to come get …
Very fast and easy. The doctor was better than my current pediatrician. I took in my 6 months old. And within less than an hour, i already had prescription in hand! Highly recommend if ur insirance covers it
Got right and and was being looked at in about 15 minutes. Heck I wait linger at my own doctors when I have an appointment! Staff was great and got me fixed up and out the door in record time. Very pleasant experiance.
Terrible customer service!
On December 1st I went to this clinic to take a Covid test. The test itself went well and the specialist who did it it was very professional and attentive. The …
Horrible experience ! Dr saint-croix was 40 minutes late showing up(I was first in line). Then I had my vitals taken by a wonderful assistant. Waited another 15 minutes for doctor to come in. Never apologized for making me wait an hour at …
Worst place ever!!! Doctor notices swelling on hand and obvious injury to joints…TWO weeks later still no call back about my xray results have called 3 times front desk says a doctor will call back. If you need urgent care advise not visit!
A shout out to my friends at Urgent Care in Malden! I needed a Covid test and I walked in without an appointment to a full waiting room. I filled out my paperwork, waited less than 45 minutes, was swabbed and had my results in less than 15 minutes. A special shout to my main nurse “S”(sorry-I forgot your name!)!
Very friendly staff and clean place. When visiting urgent care office, most people complain about waiting time. It took 10 minutes to get me in after registration. I highly recommend everybody this clinic.
I’d been there 2 times with my 6 years old daughter because her school required a covid test, receptionist very rude first time, second time, same thing, she said I have to had an appointment When I know you don’t need appointment, then she …
Im from Florida , my husband and I are here in Boston area and I visited this office and I had such a great experience. Everyone is so very friendly, professional, and the service was fast. I had no issues and they took care of me quickly. But I was most moved by the friendly staff. They were awesome!!!
The girl at the desk , I believe her name was Sarah, she was the nicest girl i’ve ever met, very kind and welcoming. The overall experience was great and they’re very helpful and less pricey than other urgent cares.I definitely recommend.
Highly recommended
Took my mother there and the service was great, the staff was very helpful especially Amira, very kind and professional, she helped us and made us very …
They don’t answer the phone. Doesn’t matter how many times you call. Online, it states one must CALL and BOOK APPOINTMENT. How can one make an appointment if no one answers the phone? Who runs a business like that? Weird. Based off the …
I first got there and there was no one on there which was great! The receptionist was polite, I sat for about 10 mins and next thing you know I was being seen. They found out what was going on and then I was on my way. I love this place! I will go here every time instead of the emergency room!
The staff was friendly. Doctor and assistant were great, everything was so clean, I usually get nervous and scared when I go to see doctors but they made me feel like home! Very satisfied.
Very professional, organized, also welcoming. Especially the girl with the glasses who sits at the front desk she such a friendly person. If I had to choose between the Watertown and Malden locations I would have to say Malden, this is definitely the place to go if you need urgent care.
So efficient!!!
I’m a nurse in a Boston based ER. I was I’ll with influenza a couple weeks ago and subsequently ended up going to the Urgent Care because I was still quite ill …
The best urgent care I’ve ever been to. The staff are the best. They are very friendly, professional and enthusiastic. Took good care of me from the moment I walked in through the the time I left. Thank you!
I am from out of town and injured my Left Knee. After calling around AFC Urgent Care said they would be happy to help me. They do X-rays and have a Doctor on duty. We did have to wait about 45 min to be seen but once in the room things went …
Urgent care here has been pretty good with adult medicine. So far when going the visits are quick for diagnosis and treatment. Doctors are nice and knowledgable for adult medicine. Not quite sure about pediatrics.
My primary care is a little far from where I live so when I’m really not feeling well enough to make the drive or I don’t have a lot of time Doctors Express Malden is my go to place. I’ve never waited more than 15 minutes to be seen and …
Failed your ‘mission’ Urgent Care!? I usually don’t write reviews, but I felt the real need to address this issue. For any patients looking for a healthcare service from this Malden urgent care location, please be aware that the management …
I needed a pre-employment drug test and went to AFC Urgent Care in Malden because it was open on weekends and accessible by public transportation. The test was paid for by the employer so was no cost to me and the wait time gave me time to …
Came in for my first time, was offered water and seen within 20 minutes. Nurse was very friendly and funny, did a strep and a flu test, found out I have the flu, was prescribed tamiflu and was on my way all in less than an hour. Very happy.
I was out within 20 mins. All 3 staff members who helped me were very friendly and personable. Also offered a bottle of water when I came in even though there were water fountains there. I’ve been to 2 other locations and the Malden one was my best experience so far. The others were good but this was my favorite.
I went there as an option for ER. I was coughing for the last 2 week’s or so. Prompt registration, they even offered me ginger ale.I was seen first by a nurse and later by a doctor. Quick and efficient . The whole visit took last them 1 hour and I left with the prescription emailed to the pharmacy. Thank you AFC Malden team!
The staff that attended to me were so nice. The receptionist was extremely pleasant. The nurse was kind and pleasant . The doctor was so gentle and pleasant . I would go back if i was sick again . The office is clean, the ambience is calm.
Went in to get an Incision & Drainage (I&D) in my right underarm area. I went in to the facility and was attended to very quickly. Everyone is very professional and kind. As for I&D it was painful as I felt the incision in 2 places even …
Came for a pre employment physical. Receptionist and med tech were awesome, professional and mind. Location is clean, professional and we’ll laid out. The doctor, on the other hand, spent less than 30 seconds with me, was dismissive and …
Great service. Although they did give me someone else’s lab results for an STD when I was calling about something entirely different. Quite concerning. Although the clinic is clean, attentive and really helpful. I’m sure it was an honest …
This was the third time I was at this urgent care over maybe 3 years? I had to have stitches removed from my hand (and they are a lot closer than my primary care and open after 5pm) – cut was infected so had to go on antibiotics which they …
I have been to this Urgent Care many times and have always been treated well and diagnosed correctly. I found the Drs and all employees very kind and helpful. I would recommend them to my family and friends any time.
We walked in and were treated very nicely by Sunny and Scott. The Medical Assistant (Fabiola) and Dr Barrett was amazing. Fixed the issue (blocked ear) and sent us on our way. Highly recommend this place!
Such an easy and convenient option, close to home, for when you’re feeling sick yet your PCP can’t get you into their office for another day or 2 or 3. Had bronchitis/pnumonia type symptoms and was able to see a doctor, get x-rays and a …
I had to see a doctor right a way for allergies and decided to try the Urgent Care near my home. I was very surprised with the Profissionalism of all the workers who I got in touch from the Reception to the doctor and the person withdrawing …
Flu Season!
Have an 85 year old Aunt who called (Tuesday morning) to say she was dealing with Flu like symptoms. Did a quick google search of Urgent Care facilities close …
AFC Urgent Care in Malden is exceptional. The staff from the front desk throughout are knowledgeable, caring, kind and helpful. I’ve been there several times on different days of the week and at different times of the day/evening. The care …
I came here to get my earwax removed – they did a great job, everyone was super cheerful! It took four hours all said and done when there were only four other people in the waiting room, but I’m sure they were addressing more urgently needed folks, which was fine by me!
Came in for a fractured ankle and one of my insurances was not accepted which was fine by me however mike the one who admits you for papers had such an attitude only to me everyone else he was super nice to I didn’t even end up staying to …
If I could give this place a 0 stars I absolutely would.
I had to notify the board of health department with all the information given I’m in complete shock. …
The staff and doctor at AFC Urgent Care were great! The physician I saw was very nice and quite knowledgeable. She explained why I’m having terrible pain. I would definitely go back to AFC Urgent Care, Malden, Ma.
Worst experience of my life. Not even convinced that the doctor I seen was even a licensed provider. He didn’t even tell me his name. The only person who made this experience even slightly nice was his medical assistant who also didn’t …
Everyone is extremely welcoming. It’s so nice to be offered a cold water and to watch tv while waiting. Facility is clean and I have never needed to wait too long to be seen. I have recommended this facility to several people who have had similarly good experiences.
My son had a very bad fever and our pediatrician was out of town. I decided to take my son to Doctors express in Malden. The facility was bright & clean and the staff were extremely attentive, offering me water and snacks while we waited to …
If you need a PCR to travel! You will have better peace of mind trying elsewhere. You will pay more but stress more on when the results will be out. There’s no guarantee these are the results you will use to travel. A bit surprising for me …
By far my favorite urgent care! I moved about 20 miles away and still only come to this one. Staff is wonderful and always willing to help and the doctors are amazing as well. If you want quality care and service every time, this urgent care is by far in my opinion the best there is!
I had a wonderful experience from the moment I walked in to the moment I left. Everyone was extremely nice and helpful. I would like to leave a special thank you to Dr Zarghamee. It’s people like her that make me have faith in humanity. I cut my finger and I was visibly stressed. Dr Zarghamee was extremely kind and empathetic.
First experience with Urgent Care facility and it was great. I was seen right away and everyone was very professional and kind.
I was about to leave for a four day vacation when I discovered an infection of …
I wish I could make this place my primary care facility! It’s clean and inviting, check-in was a breeze, and I was seen by the doctor in less than 15 minutes. I found the doctor to be personable, attentive and thorough. What more can you ask for? A better experience than I regularly have at my own PCP.
I visited on a Saturday morning after I foolishly sliced open my finger in the kitchen. The service I received from the receptionist, attendant and doctor was quick, courteous, knowledgeable and friendly. I received 5 stitches with shots …
Wonderful clinic! The staff is very helpful and work quickly to get you feeling better. I was traveling from out of town and wasn’t sure about where to go. Glad I found this place. They have nice decor and clean waiting areas. They got me …
I have had quite a few visits here in the past year..I have had great care here since my first visit back September last year and few visits after for being sick. I prefer coming here as opposed to going to my own primary care physician. I …
I hove no idea what the stuffs doing in side , they never open on time, i wwnt for covid test from 6am to 8am . Expected to open by 8 am no at all . They start at 8:26am and very slow . I can say this is not urgent care , this area make you sick more. Better to go some where else.
My sister and I went there about a month ago because we had these red itchy bumps all over our bodies. Doctor came in BARELY looked at our skin, and told us it was dermatitis, nothing serious, he even put his face up against the red bumps! …
I’ve never had a bad experience at this office. Short wait times, very friendly staff, always feel well taken care of. I wish I could make them my primary. I won’t go anywhere else for walk-in urgent care services, AFC in Malden is the first and only choice.
Great experience. I just walked in and I was seen quickly. Vital signs were taken and the doctor came in within 5 minutes. Checked me out – sinusitis- gave me an antibiotic and am now on my way to recovery!
The woman at the front desk was very nice and the nurse/medical assistant was also very nice. The doctor that I saw started off the visit very nice but seemed to be very annoyed with me after my throat culture came back negative. Almost as …
Doctor Zarghamee was extremely dismissive of my symptoms. When she came back to tell me I didn’t have mono, I quickly texted a family member to let them know and she went ‘can you stop that’ and then proceeded to complain about young people …
I came here with low expectations but the Dr actually figured out what was wrong with me and took really good care of me. I def would come here again if I need to. The only thing they don’t offer are ultrasounds for looking at organs to …
This is the first urgent care facility I’ve been to outside of my regular doctor’s office and I wasn’t too sure what to expect. From the outside, I assumed the worst (it’s in a row of shops that don’t look as clean as could be). Inside, the …
Had an infected wound. Was given fancy neosporin. Ended up having to go somewhere else where they had to cut it open and stitch it because it had gotten worse from the neosporin. No one took my concerns seriously and was ushered out
They got me in more quickly than I anticipated, given how many people were in the waiting room when I got there. Everyone was very friendly and helpful. My only complaint is that they weren’t clear about meds – the PA I saw said to treat my …
I had a great experience at malden urgent care. I walked in very nervous do to my situation and they made me feel very comfortable. I was in and out rather quickly. Jasmine was awesome. Great personality and extremely helpful. She brought …
Have been here 4 times now and each time the care and wait time have been exceptional. I’m very anxious and unlike other facilities they take that into consideration and make me feel welcome and safe. Best urgent care yet! Great staff all around!
EDIT: Excellent, fast service with kind and informative doctors and nurses. There have been one or two occasions where I had an issue with the doctor or a problem with one of my prescriptions; on both occasions, the owner called me …
The staff was very friendly. Extremely clean! Wait was minimal. Least amount of time we have ever had to wait compared to any other hospital. Doctor and assistant were great!! Very satisfied with our visit. It was our second time and if needed we will definitely return.
My Dr’s office was closed and my husband suggested AFC Urgent Care. I have to say I was very happy with it being my first time there, I wasn’t sure what to expect. From the minute I walked in the receptionist was nice and welcoming, nurse …
This place is incredible! People are friendly and very nice. They are genuinely nice you can feel it. Their medical services are professional. Also the place is really clean and has a good flow. By the way, they offer the most delicious …
All staff was extremely professional. Melissa, Medical Assistant and the doctor were all very professional and listened to my concerns. Whole process was very well done. I left the appointment with a detailed list of meds and how to care …
Unbelievably convenient. Staff is very friendly, quick and knowledgeable. I was in and out in about 40 minutes and was home with my prescription soon after. Much better than going to an ER and actually more pleasant than seeing my primary …
The wait is extremely long. There is no doctor here only some practitioners. The attitudes are rude. You are better off self diagnose and get some over the counter medicines because that’s what they will give you anyway.
Was waiting with my son to get his arm checked out but we decided to go someplace else after witnessing the way they treated a minority. A Haitian man and his young son were asking the receptionist for a pediatric physical. The receptionist …
I came in and was taken right away. No waiting after I filled out Medical history forms The doctor and assistant were very helpful and explained everything clearly what I needed to do and how the medication prescribed would help over a few …
I went to this place for Covid 19 testing because it doesn’t require an appointment. The receptionist told me that I couldn’t stay at the clinic, which I understood. She told me I should wait at my car. Because it is called a urgent care …
The intake front desk person was nice. The nurse I had was quick and let me see my vitals. She also commented on how my vitals were healthy looking. She was great. And the doctor was quick to examine my painful sore throat and prescribed …
Arrived right as they were opening for the day with my daughter who had been up sick all night. The staff here was amazing! They were efficient, kind, informed, and most importantly, empathetic. We felt right at ease, and they were so …
If I could give ten stars to this location I would! The staff are super friendly and it is very clear that the organizational structure is managed flawlessly! Not only was my visit seamless, but the post-visit care that I received was …
The staff there is amazing! I went in for a strep test and my first covid test. They made me feel as comfortable as possible when taking the test and walked me through anything. Fabiola, Janaya, bill and Dr.Manijeh provided all prompt follow up and I am feeling better already!
Worst place you can visit (5 hours waiting with ear pain had to walk away without doctors visit ) called my primary doctor she got me right away , don’t waste your time with this urgent care
Went there with my husband who had a swollen and painful calf. Front desk staff was vey dismissive and rude, some physician assistant came out and say, we are very limited here, you should go to the ER. Her body language and whole …
This place should be closed. The front end staff is absolutely the most unprofessional front staff I have ever encountered. From the moment I walked in I should have know. I walked in and I greeted the front staff and let them know I was …
I really wish no stars was an option for this place! The two people up front are the most unprofessional lazy medical providers i have ever come in contact with. I went here against my better judgment, per my past visits here, but its …
Walk-in to get check. Won’t take me in because i got hurt at work and needed a claim number. Told them that my employer is working on it and I would just like to use my health insurance until i get my claim number but they still refuse.
Most of the staff was excellent with the exception of the Dr. He did the bare minimum to treat me. After throwing a bunch of questions at me, he prescribed me with medicine and immediately left. I had a list of questions I wanted to ask him …
I had a really bad experience there. I wanted to get test for covid to travel and I was waiting there so long (1h30min). I decided to ask why is taking so long time to get tested and they said they dont have the tests there. It is …
Save your time and go somewhere else! I went in this weekend with a broken foot. Front staff is not nice. While waiting in the waiting room, I witnessed front staff be very terse and short with patients coming in. They were turned away bc …
Clean facilities. Efficient receptionist.
I arrived when they opened at 8am. In the first hour, they saw a total of 3 patients. Several people who arrived after me were being seen before me. I’ve …
My original review was 4/5 stars: I went for diagnostic covid testing on 12/21/21 and spent the _entire_ day there but understood the immense demand for testing so gave the staff here a pass despite a confusing & lengthy process punctuated …
Have been sitting in the examination room for an hour. There was only one other patient when I came in so it’s not justified. The staff also can’t seem to be bothered. Very unprofessional to waste peoples time like this.
I have been here about 4 times and once with all seven children each time I’ve faced discrimination. The receptionist is so so rude, if she doesn’t want to be there she shouldn’t but absolutely should not be making people feel …
Actively bleeding from several wounds in my hands, was turned away because they ‘were not accepting walk ins at this time’ empty waiting room, hour before they close.
The physicians and medical assistants are pleasant and efficient but their front office staff is not nice and THEY DONT PICK UP THE PHONE. I called 3 times and nobody picked up . So I went in person and brought it up with the receptionist …
Whoever is answering the phone needs to find themselves a new job! Extremely rude person, honestly if you are not willing to help and be patient with someone who is in pain you should not be in the health industry!!!!! Terrible place to go save yourself the time and go to another place but do not come here they do not care!
We are residents of Malden for over 6 years now and this urgent care had some of the best service. Not anymore though and it’s such a disappointment. The receptionist does not show any sense of empathy or compassion. Their timings say …
Incompetence at the front desk when we visited in May for a covid test, on their phone not paying attention, headphones in while we were trying to speak to them. Did not have answers to our questions. They also billed me incorrectly and …
Whoever is in charge of answering the phone needs to be fired. I never had someone so rudely ask why I needed something done and why I couldn’t get something else done instead. She then gives me a BS price estimate instead of actually …
If you are not Caucasian expect to be waiting…There were 3 people in front before I arrived. Those people came and went and an additional 3 were seen before I was, all Caucasian as well. I was diagnosed in less than five minutes once seen. 🤔🧐 …
There’s absolutely nothing urgent about this place. You’ll be there at least 3 hours, it takes forever and then the doctor will see you for approximately 1 minute to tell you nothing.
Because I couldn’t give zero stars. .
Went in @7:30pm just to get an antibiotic and the guy stopped me at the door and said they weren’t excepting anymore paitents, instead of “not excepting after …
So I brought my son in for a high school sports physical and I didn’t have his immunization record and the first page of the MIAA form, I told he this is all I was given, and she said she had done a bunch and the all had the first page. She …
The waiting time was supper long. Got there at 2pm with appointment scheduled, wasn’t seen till close to 4pm. The place was not even busy. Only 2 people in the waiting room when I got there. The ER waiting time is probably shorter than this place.
I needed to get 2 physicals for my son and I for scout camp. This Urgent Care facility took walk ins and had a high rating. We got checked in quickly without issues and they got us back fast and filled out the forms we needed for the …
I made an appointment out of desperation after being sick for over a week and being unable to secure even a virtual appointment with my pcp. Since my insurance is out of state, I had to pay $169 up front just to get in to see the doctor. …
The receptionist here was incredibly rude to multiple patients I observed checking in and calling on the phone while I was waiting for my turn to be seen. I came in and told her I had an appointment, as I used the online system the day …
I was treated with the utmost respect. Everyone from the secretary to the trainees to the main nurse they were all Beyond helpful, beyond knowledgeable, beyond nice.. Thanks for all your help…
I got there at 11am and didn’t get seen until after 2pm. The ppl at the front desk are nice it’s the girls in the back that need to go back and learn ppl skills
terrible service, my son had an appointment at 9 in the morning.. they made us wait 2 and a half hours.. then the staff has an attitude!!!! I DO NOT RECOMMEND IT!!!
If I could give negative 5 stars I would. Still waiting 2 hours after my appointment and watched the one doctor working go grab Dunkin’ for everyone in the office while 15 people sit in the waiting room!
2 stars only because the woman at the desk was a literal angel. I needed a pre employment PPD test administered. I showed up at my assigned time and waited for over two hours for a 2 min task. First I was told people were being called out …
Nurse practitioner was great, nurses were great. Wait time was very long (even for an urgent care). Got in at 9:15 for a 9:30 appt which I pre-registered for. About 3 people in waiting room when I arrived. Was not called in to exam room …
Waited for hours. My appointment was for 12:30. then randomly got switched to 12:45. Left at 3 because I still did not get seen & wasted all this time for nothing. be more prepared for your meetings or limit them than wasting peoples time. some of us have to take time off from work
Always very nice, professional & knowledgeable
Sadly this time they were overwhelmed because there were so many patients (more than I’ve ever seen there) so it wasn’t as fast as usual, but that was to be …
I waited several hours to see a doctor about a severe cough that has been keeping me awake at night even with over the counter remedies. He did not prescribe me anything to help with the cough and suggested I drInk tea. It felt like a waste …
Communication and setting expectations ought to be trained to the staff here. I scheduled my urgent care visit per the website and followed the status update for my “appointment”. I get here at the time indicated on my check in website, …
My appointment was on Sunday at 2pm, got there at 1:50. Waited for almost 2 hours for my turn. What is the point of making appointments if we need to wait that long. …
I’ll start by saying the doctor there was fantastic… but unfortunately I had to wait over three hrs to see her. I arrived 10 minutes after it opened and there were maybe 5 people there already. I then waiting 2 hours to be called and then …
Understandable this time of year with all the viruses and bugs going around it took a bit long to be seen. Staff was very professional and courteous,building was clean. My 3rd time here and if need be in the future would come back
I had a 2:30PM appointment and I got in doctor’s office at 5PM. There were many patients waiting for more than an hour but had to leave cause they didn’t know how much more they had to wait. …
Worst service I have ever had in a medical setting. Checked in at 10:40am. With my son and the checkin device said all set. My son had my phone to keep him occupied. The facility let me sit in the waiting room for 1.5 hours while everyone …
Wait time too long but at this time of the year it was understood. Staff was friendly and helpful. I received good care from the MD on site. I would recommend this place needing care.
The staff here was incredibly kind and helpful. The doctor was so comforting and really took the time to explain my conditions and answered all my questions. This is the best place to get medical help.
The frond desk lady was very rude and very inificaint. I was the first patient there early in the morning and no one else in the wating room waited 20 minutes to be called so o asked why the wait the front desk did not like and said we’ll …
I called this place and was told my husband would be seen quickly. I was told to tell him to come in directly and give the name of the individual I spoke with. When he got there and asked for her, they said they don’t know her, but then …
I would give 0 to this place, if I could.
I took my daughter to this place today, we checked in around 12:15pm, after two hours they called my daughter, brought us to the doctor room. …
This is the worst experience I have ever had with medical “professionals.” They lost my lab results and tried to cover it up. Manager said she would get to the bottom of it and call me, never called back with an explanation. I’m sure they …
Believe the negative reviews on here and don’t waste your time. Scheduled an appointment online came in a few minutes before and after an hour of waiting my appointment was deleted from their system! Had to register for my appointment again …
Front desk was courteous and helpful. We were seen fairly quickly. The nurse was very friendly and kind to my little daughter. The doctor was so great, and he followed through texting how she was doing later that night , and even the following day.
Urgent Care Malden is a great place to be treated for your medical needs. The staff are friendly and professional.
Staff and doctor were very pleasant . Was seen in a timely manner and were very informative for my condition.
Waiting 3 hours just be seen, staff could provide no idea when they would actually see me.
They were the most friendliest hospital workers i have ever met. The most fun i had takin a urine for a job ever. Lol
The Staff and Doctor were extremely pleasant, professional, and accomadating. They went out of their way to accomadate my needs….
Thanks again
Bill
wow
this place is really awesome
nice service! …
Horrible customer service. Why even have a phone if you’re never going to answer?
Short waiting time, friendly staff, clean facility, quick diagnosis. I always have a good experience with any AFC I go to.
AFC Malden did a great job. I was suffering from a sensitive issue, and was stressed. They handled it very well, and were kind.
Awful service, had me wait an hour for a covid rapid test to tell me than it would not be covered by insurance . Awful people wasting time
Cannot leave less than one star
They turned away a three year old kid because of no appointment
Suspected broken foot …
I would leave zero stars if I could. Unclear information both on google maps and their own website led me to go there for a broken bone, and I was turned away at the door. Rude and unhelpful staff.
The staff here is incredible. I was honestly not expecting a very friendly positive experience, but that’s exactly what I got.
10/10 would go here again.
They are great! Awesome staff. I have seen the same doctor twice and he was really outstanding.
Very promptly serviced. Very well informed medical staff. Polite and pleasant. Very clean facility. Would return to this clinic.
Staff and Dr. was very polite and welcoming, timing to be seen appropriate, as well as office and examine rooms clean and neat.
Fantastic place! The staff and medical staff are always friendly and knowledgeable. Have gone for myself and my 4 year old.
One of The X- ray technical so rude, She need to learn how she talk to people. But other stuff they are nice.
I was playing soccer. I had an injury where I need immediate attention went to this place and they told me they only do appointments only and they are booked for the day ! Unbelievable to refuse someone with an emergency injury!!
I saw a doctor after a very short wait. The entire process took about 15 minutes. THe doctor was knowledgeable and kind. What more could you ask for.
Went to AFC urgent care this morning in Malden – was in and out very quickly! The facility is very clean and everyone was so pleasant.
I went and had to wait for approx 2 hours. After 1 hour I was called in the check up room and there also waited for almost an hour.
Very clean and modern location. I had a very speedy experience with very minimal waiting. Was able to get the care I was looking for promptly.
Not exactly an Uber like breakthrough for doctor offices, but they treated me well and got the job done. I hope my sinus infection goes away with the drugs prescribed.
Omg do not go to this place wife was there friday told her go home u just have cold take counter medicine woke up saturday morning couldn’t breathe or swallow so we went to Lawrence memorial hospital emergency room in Medford doc told her …
I would recommend going here, everyone was very nice and pleasant to talk to and I didn’t have a long wait to be seen. The next day got a call about what was seen in my x-ray.
They are nice people; understanding the situation, bring you in a room right away. No long waiting time. This is my first time and first experience with them .
Went in on a Saturday morning for pre employment drug screen was immediately greeted with a smile I was in and out in about 10 minutes. Highly recommended
I thought the facilities were clean and cheerful. Everyone was helpful and polite. I got excellent care . I am so grateful to be feeling so much better today.
Quick, friendly, and thorough. Everything I was looking for in an urgent care facility, and they accepted my insurance, so I didn’t have any co-pay!
Do not go here, they turn patients away at 2:00 PM and are open until 8 pm. Complete waste of time and poorly run business.
I have been there last Friday morning for my wife,Meseret.What a nice staff they have and clean place…outstanding service and caring,friendly doctor and nurse! Keep it up…
I was just there and was told they don’t do pcr test but it say on this site they do so that’s aggravating
Absolutely love this offoce and their staff. Made myself feel very welcome and was just a great atmosphere! Will continue to have myself and children be seen here!
Excellent care. Attentive and very nice doctors, nurses, and staff. Very thorough and knowledgeable. Great referrals. Three great experiences.
Thank you so much. After going to the one in Saugus. I decided to try Malden and had a great experience here. Staff was great. Thank you again. Very satisfied.
The care is fantastic. The staff is knowledgeable and their professionalism is unmatched. Every patient is valued. Thank you.
Told my wife they weren’t taking more patients even though their hours stated they were open for another hour and a half.
The staff was friendly and professional. The office was busy, but their attitudes didn’t change. The stitches were quick and easy.
From check in to the nurses everyone was so friendly and helpful. I wasn’t even there 30 mins. I went for a PPD and was in and out. I would highly recommend AFC in Malden!
I have to pay the copay for a simple Covid test. Thet say “it is part of our billing process”
worst place to even visit.
Everyone on the staff was extremely professional and friendly. I even liked the way they interacted amongst themselves. I was in and out in short order. A very efficient operation.
Very helpful and organized…. more of a wait than I was expecting for mid – day on a Tuesday, but the staff was great and once I got in to see the doctor I was out in 10 min.
Friendly, fast, and felt well taken care of. Very happy to know there is a place like this nearby for those times when a doctor is needed quickly.
i woke up with a couple spider bites (probably) on my face and was concerned because my face was swollen. So i decided to go to doctors express. everyone who worked there was very nice and pleasant. when i saw a doctor after waiting about …
I’ve been here twice and received excellent care both times. Staff is friendly and both the waiting area and treatment areas are very clean.
This is a very clean facility, with attentive staff. I came in with an ear infection and was treated kindly and promptly. I am very thankful to have a good service like this nearby.
I gave you one star because it’s the only option I have to write something true about you, it’s the worst place ever seen. You wait for hours and hours, the afternoon front desk girl thinks she is a boss, talks to patients like they are …
Recently I had my first appointment there. The place was super neat and tidy. The people were very friendly and the service was efficient. Great place!
Amazing, everyone is friendly and willing to listen. The office is clean and updated and I’ve always been seen in 5-10 minutes. Wish they could be my primary care
The nurse I had could not stop making me laugh and smile! The doctor was straight forward and got me what I needed right away. Everyone was so friendly!
Was impressed about how much they cared and was concern to find out what the problem was and the lady and gentlemen taking my X ray had good since of humor mad me laugh a couple of times. Great experience.
It was a great facility. Very clean and quick. I only waited 10 min to take my pre-employment drug test. Staff was very nice. Thanks guys keep it up.
Whoever is in charge of answering the phones should be fired
Staff is very friendly and professional . Doctor was courteous and understanding . There was minimal wait time. The overall experience was pleasant given the circumstances.
Service was excellent. Nurses and doctors were very nice and professional. Knowledgeable staff and relatively quick service. Would recommend to everyone.
Fast, friendly, efficient. Had to go for a pre-employment drug screening. I saw how other patients who needed care were treated upon arrival and it was top notch.
The response to my illness was quick and thorough. I was examined and treated within 30 minutes, and on my way to get my prescriptions
in no time.
The nurses were phenomenal, the dr super professional , I made two visits , on the second visit they weeent in a position to help me .. but sent me in the proper direction.. the first visit the doctor( my 2 visits were unrelated) was able to correctly diagnose a ailment that has plagued me for years
I strongly recommend AFC Urgent Care Malden if you need an urgent care. Front desk, Nurse, doctor; whole team were the best. They really care about you. No wait, no appointment. 👍👍👍👍👍👍 …
My experience today at urgent care was awesome the nurse was wicked sweet and gentle with my hand and also the x-ray lady was really nice to that is all
Awesome place for urgent care or any sickness. Staffs are awesome and All doctors as well. They will take care of you right away less wait then regular doctors.
Terrific service from the kind woman at the front desk.
Also,
Melissa is the best, down to earth physician who genuinely cares for human health.
Great people.
Great experience. Staff was friendly and warm. Doctor was very knowledgeable and I was in and out within an hour. Highly recommend!
The nurse looked lke Priyanka Chopra, & in no way was that a bad thing. Also, everyone was nice and professional . Wait time was short(especially for a medical office).
The gentleman at the front desk was amazing help me with everything in a timely order fashion
Then Michael was the doctor’s assistant was excellent too …
The service at AFC Urgent Care in Malden MA was fast; friendly; and very professional. I would not hesitate to recommend other people to use their services.
It’s always quick, clean, and very professional at this Urgent Care! I was in and out within an hour and they even had HGTV playing in the room while I waited for the Dr. This is my 3rd time there and always a positive experience.
Very prompt and friendly service. I was able to be examined, get several X-rays, and have a prescription called in, in under an hour. Would definitely reccomend to anyone with Cigna insurance.
I highly recommend this Urgent Care facility. In my opinion this urgent care facility offers a high level of service. The professional staff is very quick in responding and getting me in-and-out.
I visited Doctor Express in Malden On 02/27/2015 .I ask to be treaded for infection on my feet. I was very unhappy with doctors evaluation, because doctor did EKG and hard treatment and don’t even took a samples to find the type of virus …
Friendly staff, efficient and knowledgeable doctors, clean and modern facility. I’ve never had to wait more than 20 minutes to see a doctor, and always receive great care.
From the receptionist to the medical assistant and phlebotomist to the Doctor, everyone was very professional and helpful, definitely prefer going here over the ER. In and out very quickly in the 2 times I’ve been there.
They don’t answer the phone and the mailbox is full. First called in 2020 and then just called now in 2022. Both times no one picks up.
Have use this location many times. Always impressed with the staff and doctors they have there. A great alternative to the ER and for for when you need to be seen sooner than your general practitioner might be able to.
Fast, efficient, and friendly. In and out in 30 min. Co pay was cheap, and my doctor’s office was closed, so I was grateful they were open. Highly recommend.
Nicest best people on this earth. Helped me make a flight and I wish I could hug them all. Courteous and kind. Got me Covid test I needed. Above and beyond!!! Thank you!!!
Not sure where to begin ! But if I could give more than 5 starts I would
This is my first urgent care I go to in Malden as I always go to the ER for emergency …
I was extremely pleased with my visit to Malden Urgent Care. The staff was very kind and professional, and my visit was quick but comprehensive. I wouldn’t hesitate to return!
Great treatment, I love the attention I got, I had a little issue with my eye and I was on pain and thanks to Urgent Care now I am fine I didn’t have to wait at all to see the Doctor the staff was very nice I am absolutely happy I decided to go to Urgent Care.
Closed!
While it says it’s opened 7 days a week, this location closed without any notice to its patients that had booked appointments!! Despicable business conduct!
This place needs to seriously learn its HIPPA rules. Telling other patients in the waiting room the VERY PRIVATE reason why you are being seen. I asked the receptionist if she was aware that she had just broken HIPPA and she immideiatly …
I’ve always recommend this place, my diagnosis was always right on, until last Thursday evening. I went in with an aweful cough. Dr M Lowney said that something was brewing listened to my lungs, but never took an x-ray, which he should …
Hate going to the docs, but love this place! Every single staff person is amazing and the 2 times I’ve been was a great experience under not so good circumstances. I would recommend to anyone.
This place does not care about people. I went in with excruciating back pain and waited a full HOUR before they told me that since they weren’t affiliated with Partners, it would cost me $75 instead of $15. Why did they wait a full hour to tell me that? I was in visible pain the entire time too. Front desk person doesn’t give a sh!t.
The people that took care of me were caring and nice. The doctor was a really nice person.
If I get sick again I would definitely recommend this facility
Very clean. Very professional staff, especially Sunny. Did not wait long to be seen. Doctor was very thorough and concerned with how I was feeling. Would totally recommend.
Took my 6 year old here for a shot and Melissa was AMAZING! She was so patient and kind and went above and beyond to make our experience less traumatizing. Highly recommend!
The worst ever, My sister and I made an appointment for Covid-19 on Monday. They said the results would have in about 2-5 days. They will call you. I waited, after 5 days I had no call from them, I called back and they say the results will …
All across their website it says they do covid testing. Show up to this sign:
The wait was not long at all. You go in, fill out a form (2 mins. tops). Then you give back the form, pay the copay and then you are called to the back. Vitals were taken, questions were asked and I was out with some at home instructions in …
This place is great care from start to finish. The help the sick and have alot of equipment. Very knowledgeable people that help you when you can’t help yourself. It’s worth going Mon. 2 Fri. is 8 2 8 sat & Sun. 8 to 5
I am 70, and visiting my son. I got chest pain when waking up in early morning and pain persisted for several hours. I am hesitant to go to ER or have urgentcare doctor checked first. I came to Malden facility and immediately saw nurse …
First time visiting today, absolutely amazing service. The whole staff there was great and got out in a timely manner. The space was also very clean and large. 5/5 would definitely come here again!
They were barely able to take a throat swab from my daughter so they had to send for the results instead of having the results in a few minutes, which they could have if they got a better swab. Once the sample was taken they said they would get back to me but didn’t say when.
I had a terrible experience for my ear infection check up. My waiting time was about 45 mins then a nurse proceeded to see me. Then I waited in the patient room some 30 mins waiting for the doctor to attend to me. Instead the doctor’s PA …
Worst experience, nurses are rude and did not provide me with names I will be reaching out to the office managers boss, that’s where the change will come from. I will never ever go there again or recommend. Stay away if you want to be treated professionally
I needed to see a Dr for a terrible sore throat, I was treated wonderful from the time I checked in , from the great Medical Assistants. Dr Lowney was Awesome, they did an in house Rapid Strep and turns out I did indeed have strep throat. …
I went in today for an embarrassing splinter in my butt cheek and the nurse and Doctor I had were amazing! They made me feel comfortable and not nervous at all. I highly recommend going to them!
Arrived at 12:30 pm on a Saturday, posted hours are 8am-5pm. Doors were locked, interior was dark, and the phone went unanswered and went to a full mailbox. No sign indicating that they were closed, why, when they’d be reopened, or any other useful information.
Bad customer service, bad prescription follow through.
Everyone I had contact with was pleasant. The doctor as well as the nurse took the time to listen to my problem and to address it accordingly. I was very happy with the way I was treated and I would go there again.
Dr. Lowney has a great bedside manner and was very attentive. Radiology tech (didn’t get her name) was very nice. Quick and speedy visit, only waited 10 mins!
The doctor was cold and rude from the moment he walked in. He made assumptions about what I wanted and didn’t give me an opportunity to explain how I was feeling. He wouldnt even look me in the eye and his staff seemed agitated when I …
Great experience! The staff is friendly and helpful and the doctors and nurses make you feel very comfortable. I would definitely recommend AFC Urgent Care.
Worst recepcionist seems like he hates his jobs unpolite came here on august 21 morning to try to get tested but this guy said they didnt do antigen rapid covid test and there website shows they do provide with rapid services for rapid covid testing.
The staff at AFC Urgent Care-Malden was amazing!! Very friendly and welcoming! I was in and out in less than 15 minutes! Everything wa scream and orderly. I would highly recommend!!!
Injured shin with huge gouge. Decided 6 days later to have it checked. Urgent Care Doctor Z,
Scott and the nursing staff were great. In and out in 45 minutes. Many thanks. LAW
Urgent Care in Malden is exceptional! Even though I love my primary care, I don’t hesitate to go to the Malden Urgent Care when my doctor is not available to see me when I have a medical urgency. I was seen today which was my 5th visit …
The doctor was racist….Terrible experience
Front desk staff and RN that did intake wet both so nice! Offered me water. Spoke kindly to me and made me feel cared for. The walls are thin however so I was privy to all the information discuseed outside including the MD (posting her name …
This place may be great for the common cold, but they should not advertise that they treat sports injuries. I went there on Sat. 12/12/15 after falling on my ankle and barely being able to walk. The receptionist had no sympathy to come get …
Very fast and easy. The doctor was better than my current pediatrician. I took in my 6 months old. And within less than an hour, i already had prescription in hand! Highly recommend if ur insirance covers it
Got right and and was being looked at in about 15 minutes. Heck I wait linger at my own doctors when I have an appointment! Staff was great and got me fixed up and out the door in record time. Very pleasant experiance.
Terrible customer service!
On December 1st I went to this clinic to take a Covid test. The test itself went well and the specialist who did it it was very professional and attentive. The …
Horrible experience ! Dr saint-croix was 40 minutes late showing up(I was first in line). Then I had my vitals taken by a wonderful assistant. Waited another 15 minutes for doctor to come in. Never apologized for making me wait an hour at …
Worst place ever!!! Doctor notices swelling on hand and obvious injury to joints…TWO weeks later still no call back about my xray results have called 3 times front desk says a doctor will call back. If you need urgent care advise not visit!
A shout out to my friends at Urgent Care in Malden! I needed a Covid test and I walked in without an appointment to a full waiting room. I filled out my paperwork, waited less than 45 minutes, was swabbed and had my results in less than 15 minutes. A special shout to my main nurse “S”(sorry-I forgot your name!)!
Very friendly staff and clean place. When visiting urgent care office, most people complain about waiting time. It took 10 minutes to get me in after registration. I highly recommend everybody this clinic.
I’d been there 2 times with my 6 years old daughter because her school required a covid test, receptionist very rude first time, second time, same thing, she said I have to had an appointment When I know you don’t need appointment, then she …
Im from Florida , my husband and I are here in Boston area and I visited this office and I had such a great experience. Everyone is so very friendly, professional, and the service was fast. I had no issues and they took care of me quickly. But I was most moved by the friendly staff. They were awesome!!!
The girl at the desk , I believe her name was Sarah, she was the nicest girl i’ve ever met, very kind and welcoming. The overall experience was great and they’re very helpful and less pricey than other urgent cares.I definitely recommend.
Highly recommended
Took my mother there and the service was great, the staff was very helpful especially Amira, very kind and professional, she helped us and made us very …
They don’t answer the phone. Doesn’t matter how many times you call. Online, it states one must CALL and BOOK APPOINTMENT. How can one make an appointment if no one answers the phone? Who runs a business like that? Weird. Based off the …
I first got there and there was no one on there which was great! The receptionist was polite, I sat for about 10 mins and next thing you know I was being seen. They found out what was going on and then I was on my way. I love this place! I will go here every time instead of the emergency room!
The staff was friendly. Doctor and assistant were great, everything was so clean, I usually get nervous and scared when I go to see doctors but they made me feel like home! Very satisfied.
Very professional, organized, also welcoming. Especially the girl with the glasses who sits at the front desk she such a friendly person. If I had to choose between the Watertown and Malden locations I would have to say Malden, this is definitely the place to go if you need urgent care.
So efficient!!!
I’m a nurse in a Boston based ER. I was I’ll with influenza a couple weeks ago and subsequently ended up going to the Urgent Care because I was still quite ill …
Kinda slow but nice people!
The best urgent care I’ve ever been to. The staff are the best. They are very friendly, professional and enthusiastic. Took good care of me from the moment I walked in through the the time I left. Thank you!
I am from out of town and injured my Left Knee. After calling around AFC Urgent Care said they would be happy to help me. They do X-rays and have a Doctor on duty. We did have to wait about 45 min to be seen but once in the room things went …
Urgent care here has been pretty good with adult medicine. So far when going the visits are quick for diagnosis and treatment. Doctors are nice and knowledgable for adult medicine. Not quite sure about pediatrics.
My primary care is a little far from where I live so when I’m really not feeling well enough to make the drive or I don’t have a lot of time Doctors Express Malden is my go to place. I’ve never waited more than 15 minutes to be seen and …
Failed your ‘mission’ Urgent Care!? I usually don’t write reviews, but I felt the real need to address this issue. For any patients looking for a healthcare service from this Malden urgent care location, please be aware that the management …
I needed a pre-employment drug test and went to AFC Urgent Care in Malden because it was open on weekends and accessible by public transportation. The test was paid for by the employer so was no cost to me and the wait time gave me time to …
Came in for my first time, was offered water and seen within 20 minutes. Nurse was very friendly and funny, did a strep and a flu test, found out I have the flu, was prescribed tamiflu and was on my way all in less than an hour. Very happy.
I was out within 20 mins. All 3 staff members who helped me were very friendly and personable. Also offered a bottle of water when I came in even though there were water fountains there. I’ve been to 2 other locations and the Malden one was my best experience so far. The others were good but this was my favorite.
I went there as an option for ER. I was coughing for the last 2 week’s or so. Prompt registration, they even offered me ginger ale.I was seen first by a nurse and later by a doctor. Quick and efficient . The whole visit took last them 1 hour and I left with the prescription emailed to the pharmacy. Thank you AFC Malden team!
I have brought my children and myself here at various times over the past few years. …
The staff that attended to me were so nice. The receptionist was extremely pleasant. The nurse was kind and pleasant . The doctor was so gentle and pleasant . I would go back if i was sick again . The office is clean, the ambience is calm.
Went in to get an Incision & Drainage (I&D) in my right underarm area. I went in to the facility and was attended to very quickly. Everyone is very professional and kind. As for I&D it was painful as I felt the incision in 2 places even …
Came for a pre employment physical. Receptionist and med tech were awesome, professional and mind. Location is clean, professional and we’ll laid out. The doctor, on the other hand, spent less than 30 seconds with me, was dismissive and …
Great service. Although they did give me someone else’s lab results for an STD when I was calling about something entirely different. Quite concerning. Although the clinic is clean, attentive and really helpful. I’m sure it was an honest …
This was the third time I was at this urgent care over maybe 3 years? I had to have stitches removed from my hand (and they are a lot closer than my primary care and open after 5pm) – cut was infected so had to go on antibiotics which they …
I have been to this Urgent Care many times and have always been treated well and diagnosed correctly. I found the Drs and all employees very kind and helpful. I would recommend them to my family and friends any time.
We walked in and were treated very nicely by Sunny and Scott. The Medical Assistant (Fabiola) and Dr Barrett was amazing. Fixed the issue (blocked ear) and sent us on our way. Highly recommend this place!
Such an easy and convenient option, close to home, for when you’re feeling sick yet your PCP can’t get you into their office for another day or 2 or 3. Had bronchitis/pnumonia type symptoms and was able to see a doctor, get x-rays and a …
I had to see a doctor right a way for allergies and decided to try the Urgent Care near my home. I was very surprised with the Profissionalism of all the workers who I got in touch from the Reception to the doctor and the person withdrawing …
Flu Season!
Have an 85 year old Aunt who called (Tuesday morning) to say she was dealing with Flu like symptoms. Did a quick google search of Urgent Care facilities close …
AFC Urgent Care in Malden is exceptional. The staff from the front desk throughout are knowledgeable, caring, kind and helpful. I’ve been there several times on different days of the week and at different times of the day/evening. The care …
I came here to get my earwax removed – they did a great job, everyone was super cheerful! It took four hours all said and done when there were only four other people in the waiting room, but I’m sure they were addressing more urgently needed folks, which was fine by me!
Came in for a fractured ankle and one of my insurances was not accepted which was fine by me however mike the one who admits you for papers had such an attitude only to me everyone else he was super nice to I didn’t even end up staying to …
If I could give this place a 0 stars I absolutely would.
I had to notify the board of health department with all the information given I’m in complete shock. …
My wife and I went here for a COVID anti body test. The staff were helpful, kind accommodating, totally wonderful …
The staff and doctor at AFC Urgent Care were great! The physician I saw was very nice and quite knowledgeable. She explained why I’m having terrible pain. I would definitely go back to AFC Urgent Care, Malden, Ma.
Worst experience of my life. Not even convinced that the doctor I seen was even a licensed provider. He didn’t even tell me his name. The only person who made this experience even slightly nice was his medical assistant who also didn’t …
Everyone is extremely welcoming. It’s so nice to be offered a cold water and to watch tv while waiting. Facility is clean and I have never needed to wait too long to be seen. I have recommended this facility to several people who have had similarly good experiences.
My son had a very bad fever and our pediatrician was out of town. I decided to take my son to Doctors express in Malden. The facility was bright & clean and the staff were extremely attentive, offering me water and snacks while we waited to …
If you need a PCR to travel! You will have better peace of mind trying elsewhere. You will pay more but stress more on when the results will be out. There’s no guarantee these are the results you will use to travel. A bit surprising for me …
By far my favorite urgent care! I moved about 20 miles away and still only come to this one. Staff is wonderful and always willing to help and the doctors are amazing as well. If you want quality care and service every time, this urgent care is by far in my opinion the best there is!
I had a wonderful experience from the moment I walked in to the moment I left. Everyone was extremely nice and helpful. I would like to leave a special thank you to Dr Zarghamee. It’s people like her that make me have faith in humanity. I cut my finger and I was visibly stressed. Dr Zarghamee was extremely kind and empathetic.
First experience with Urgent Care facility and it was great. I was seen right away and everyone was very professional and kind.
I was about to leave for a four day vacation when I discovered an infection of …
I wish I could make this place my primary care facility! It’s clean and inviting, check-in was a breeze, and I was seen by the doctor in less than 15 minutes. I found the doctor to be personable, attentive and thorough. What more can you ask for? A better experience than I regularly have at my own PCP.
I visited on a Saturday morning after I foolishly sliced open my finger in the kitchen. The service I received from the receptionist, attendant and doctor was quick, courteous, knowledgeable and friendly. I received 5 stitches with shots …
Wonderful clinic! The staff is very helpful and work quickly to get you feeling better. I was traveling from out of town and wasn’t sure about where to go. Glad I found this place. They have nice decor and clean waiting areas. They got me …
I have had quite a few visits here in the past year..I have had great care here since my first visit back September last year and few visits after for being sick. I prefer coming here as opposed to going to my own primary care physician. I …
I hove no idea what the stuffs doing in side , they never open on time, i wwnt for covid test from 6am to 8am . Expected to open by 8 am no at all . They start at 8:26am and very slow . I can say this is not urgent care , this area make you sick more. Better to go some where else.
My sister and I went there about a month ago because we had these red itchy bumps all over our bodies. Doctor came in BARELY looked at our skin, and told us it was dermatitis, nothing serious, he even put his face up against the red bumps! …
I’ve never had a bad experience at this office. Short wait times, very friendly staff, always feel well taken care of. I wish I could make them my primary. I won’t go anywhere else for walk-in urgent care services, AFC in Malden is the first and only choice.
Great experience. I just walked in and I was seen quickly. Vital signs were taken and the doctor came in within 5 minutes. Checked me out – sinusitis- gave me an antibiotic and am now on my way to recovery!
The woman at the front desk was very nice and the nurse/medical assistant was also very nice. The doctor that I saw started off the visit very nice but seemed to be very annoyed with me after my throat culture came back negative. Almost as …
Doctor Zarghamee was extremely dismissive of my symptoms. When she came back to tell me I didn’t have mono, I quickly texted a family member to let them know and she went ‘can you stop that’ and then proceeded to complain about young people …
I came here with low expectations but the Dr actually figured out what was wrong with me and took really good care of me. I def would come here again if I need to. The only thing they don’t offer are ultrasounds for looking at organs to …
This is the first urgent care facility I’ve been to outside of my regular doctor’s office and I wasn’t too sure what to expect. From the outside, I assumed the worst (it’s in a row of shops that don’t look as clean as could be). Inside, the …
Had an infected wound. Was given fancy neosporin. Ended up having to go somewhere else where they had to cut it open and stitch it because it had gotten worse from the neosporin. No one took my concerns seriously and was ushered out
They got me in more quickly than I anticipated, given how many people were in the waiting room when I got there. Everyone was very friendly and helpful. My only complaint is that they weren’t clear about meds – the PA I saw said to treat my …
I had a great experience at malden urgent care. I walked in very nervous do to my situation and they made me feel very comfortable. I was in and out rather quickly. Jasmine was awesome. Great personality and extremely helpful. She brought …
Have been here 4 times now and each time the care and wait time have been exceptional. I’m very anxious and unlike other facilities they take that into consideration and make me feel welcome and safe. Best urgent care yet! Great staff all around!
EDIT: Excellent, fast service with kind and informative doctors and nurses. There have been one or two occasions where I had an issue with the doctor or a problem with one of my prescriptions; on both occasions, the owner called me …
The staff was very friendly. Extremely clean! Wait was minimal. Least amount of time we have ever had to wait compared to any other hospital. Doctor and assistant were great!! Very satisfied with our visit. It was our second time and if needed we will definitely return.
My Dr’s office was closed and my husband suggested AFC Urgent Care. I have to say I was very happy with it being my first time there, I wasn’t sure what to expect. From the minute I walked in the receptionist was nice and welcoming, nurse …
This place is incredible! People are friendly and very nice. They are genuinely nice you can feel it. Their medical services are professional. Also the place is really clean and has a good flow. By the way, they offer the most delicious …
All staff was extremely professional. Melissa, Medical Assistant and the doctor were all very professional and listened to my concerns. Whole process was very well done. I left the appointment with a detailed list of meds and how to care …
Unbelievably convenient. Staff is very friendly, quick and knowledgeable. I was in and out in about 40 minutes and was home with my prescription soon after. Much better than going to an ER and actually more pleasant than seeing my primary …
The wait is extremely long. There is no doctor here only some practitioners. The attitudes are rude. You are better off self diagnose and get some over the counter medicines because that’s what they will give you anyway.
Was waiting with my son to get his arm checked out but we decided to go someplace else after witnessing the way they treated a minority. A Haitian man and his young son were asking the receptionist for a pediatric physical. The receptionist …
I came in and was taken right away. No waiting after I filled out Medical history forms The doctor and assistant were very helpful and explained everything clearly what I needed to do and how the medication prescribed would help over a few …
I went to this place for Covid 19 testing because it doesn’t require an appointment. The receptionist told me that I couldn’t stay at the clinic, which I understood. She told me I should wait at my car. Because it is called a urgent care …
The intake front desk person was nice. The nurse I had was quick and let me see my vitals. She also commented on how my vitals were healthy looking. She was great. And the doctor was quick to examine my painful sore throat and prescribed …
Arrived right as they were opening for the day with my daughter who had been up sick all night. The staff here was amazing! They were efficient, kind, informed, and most importantly, empathetic. We felt right at ease, and they were so …
If I could give ten stars to this location I would! The staff are super friendly and it is very clear that the organizational structure is managed flawlessly! Not only was my visit seamless, but the post-visit care that I received was …
A non-negotiable, I called to book an appointment
Wednesday and they told me $200 for a booked appointment and booked it for a week after. …
The staff there is amazing! I went in for a strep test and my first covid test. They made me feel as comfortable as possible when taking the test and walked me through anything. Fabiola, Janaya, bill and Dr.Manijeh provided all prompt follow up and I am feeling better already!
Worst place you can visit (5 hours waiting with ear pain had to walk away without doctors visit ) called my primary doctor she got me right away , don’t waste your time with this urgent care
Went there with my husband who had a swollen and painful calf. Front desk staff was vey dismissive and rude, some physician assistant came out and say, we are very limited here, you should go to the ER. Her body language and whole …
Wait time wad horrendous. Staff was very noisy and unprofessional
This place should be closed. The front end staff is absolutely the most unprofessional front staff I have ever encountered. From the moment I walked in I should have know. I walked in and I greeted the front staff and let them know I was …
I really wish no stars was an option for this place! The two people up front are the most unprofessional lazy medical providers i have ever come in contact with. I went here against my better judgment, per my past visits here, but its …
Walk-in to get check. Won’t take me in because i got hurt at work and needed a claim number. Told them that my employer is working on it and I would just like to use my health insurance until i get my claim number but they still refuse.
Most of the staff was excellent with the exception of the Dr. He did the bare minimum to treat me. After throwing a bunch of questions at me, he prescribed me with medicine and immediately left. I had a list of questions I wanted to ask him …
I had a really bad experience there. I wanted to get test for covid to travel and I was waiting there so long (1h30min). I decided to ask why is taking so long time to get tested and they said they dont have the tests there. It is …
Save your time and go somewhere else! I went in this weekend with a broken foot. Front staff is not nice. While waiting in the waiting room, I witnessed front staff be very terse and short with patients coming in. They were turned away bc …
Clean facilities. Efficient receptionist.
I arrived when they opened at 8am. In the first hour, they saw a total of 3 patients. Several people who arrived after me were being seen before me. I’ve …
My original review was 4/5 stars: I went for diagnostic covid testing on 12/21/21 and spent the _entire_ day there but understood the immense demand for testing so gave the staff here a pass despite a confusing & lengthy process punctuated …
Have been sitting in the examination room for an hour. There was only one other patient when I came in so it’s not justified. The staff also can’t seem to be bothered. Very unprofessional to waste peoples time like this.
I have been here about 4 times and once with all seven children each time I’ve faced discrimination. The receptionist is so so rude, if she doesn’t want to be there she shouldn’t but absolutely should not be making people feel …
Actively bleeding from several wounds in my hands, was turned away because they ‘were not accepting walk ins at this time’ empty waiting room, hour before they close.
The physicians and medical assistants are pleasant and efficient but their front office staff is not nice and THEY DONT PICK UP THE PHONE. I called 3 times and nobody picked up . So I went in person and brought it up with the receptionist …
Pack a lunch a dinner maybe an over night bag they will have you waiting hours and barely acknowledge your existence
Whoever is answering the phone needs to find themselves a new job! Extremely rude person, honestly if you are not willing to help and be patient with someone who is in pain you should not be in the health industry!!!!! Terrible place to go save yourself the time and go to another place but do not come here they do not care!
We are residents of Malden for over 6 years now and this urgent care had some of the best service. Not anymore though and it’s such a disappointment. The receptionist does not show any sense of empathy or compassion. Their timings say …
Incompetence at the front desk when we visited in May for a covid test, on their phone not paying attention, headphones in while we were trying to speak to them. Did not have answers to our questions. They also billed me incorrectly and …
The Nurse Khadija was so helpful, but waiting over than 4 hours to be seen by PA that’s not acceptable.
Whoever is in charge of answering the phone needs to be fired. I never had someone so rudely ask why I needed something done and why I couldn’t get something else done instead. She then gives me a BS price estimate instead of actually …
If you are not Caucasian expect to be waiting…There were 3 people in front before I arrived. Those people came and went and an additional 3 were seen before I was, all Caucasian as well. I was diagnosed in less than five minutes once seen. 🤔🧐 …
There’s absolutely nothing urgent about this place. You’ll be there at least 3 hours, it takes forever and then the doctor will see you for approximately 1 minute to tell you nothing.
Because I couldn’t give zero stars. .
Went in @7:30pm just to get an antibiotic and the guy stopped me at the door and said they weren’t excepting anymore paitents, instead of “not excepting after …
Wait time is over 3 hours even with an appointment. They keep “losing” my place in line online. Worst “urgent care” place ever.
So I brought my son in for a high school sports physical and I didn’t have his immunization record and the first page of the MIAA form, I told he this is all I was given, and she said she had done a bunch and the all had the first page. She …
The waiting time was supper long. Got there at 2pm with appointment scheduled, wasn’t seen till close to 4pm. The place was not even busy. Only 2 people in the waiting room when I got there. The ER waiting time is probably shorter than this place.
I needed to get 2 physicals for my son and I for scout camp. This Urgent Care facility took walk ins and had a high rating. We got checked in quickly without issues and they got us back fast and filled out the forms we needed for the …
I made an appointment out of desperation after being sick for over a week and being unable to secure even a virtual appointment with my pcp. Since my insurance is out of state, I had to pay $169 up front just to get in to see the doctor. …
The receptionist here was incredibly rude to multiple patients I observed checking in and calling on the phone while I was waiting for my turn to be seen. I came in and told her I had an appointment, as I used the online system the day …
Awful. Waited 2 hours after my appointment to still not have my test results days later. They won’t answer my calls. Don’t go there.
I was treated with the utmost respect. Everyone from the secretary to the trainees to the main nurse they were all Beyond helpful, beyond knowledgeable, beyond nice.. Thanks for all your help…
The doctor I saw was great. I arrived 15 minutes before my appointment. Waited an hour and 30 minutes before being seen.
I got there at 11am and didn’t get seen until after 2pm. The ppl at the front desk are nice it’s the girls in the back that need to go back and learn ppl skills
terrible service, my son had an appointment at 9 in the morning.. they made us wait 2 and a half hours.. then the staff has an attitude!!!! I DO NOT RECOMMEND IT!!!
If I could give negative 5 stars I would. Still waiting 2 hours after my appointment and watched the one doctor working go grab Dunkin’ for everyone in the office while 15 people sit in the waiting room!
2 stars only because the woman at the desk was a literal angel. I needed a pre employment PPD test administered. I showed up at my assigned time and waited for over two hours for a 2 min task. First I was told people were being called out …
Nurse practitioner was great, nurses were great. Wait time was very long (even for an urgent care). Got in at 9:15 for a 9:30 appt which I pre-registered for. About 3 people in waiting room when I arrived. Was not called in to exam room …
Waited for hours. My appointment was for 12:30. then randomly got switched to 12:45. Left at 3 because I still did not get seen & wasted all this time for nothing. be more prepared for your meetings or limit them than wasting peoples time. some of us have to take time off from work
Always very nice, professional & knowledgeable
Sadly this time they were overwhelmed because there were so many patients (more than I’ve ever seen there) so it wasn’t as fast as usual, but that was to be …
I waited several hours to see a doctor about a severe cough that has been keeping me awake at night even with over the counter remedies. He did not prescribe me anything to help with the cough and suggested I drInk tea. It felt like a waste …
Communication and setting expectations ought to be trained to the staff here. I scheduled my urgent care visit per the website and followed the status update for my “appointment”. I get here at the time indicated on my check in website, …
My appointment was on Sunday at 2pm, got there at 1:50. Waited for almost 2 hours for my turn. What is the point of making appointments if we need to wait that long. …
I’ll start by saying the doctor there was fantastic… but unfortunately I had to wait over three hrs to see her. I arrived 10 minutes after it opened and there were maybe 5 people there already. I then waiting 2 hours to be called and then …
Understandable this time of year with all the viruses and bugs going around it took a bit long to be seen. Staff was very professional and courteous,building was clean. My 3rd time here and if need be in the future would come back
I had a 2:30PM appointment and I got in doctor’s office at 5PM. There were many patients waiting for more than an hour but had to leave cause they didn’t know how much more they had to wait. …
Worst service I have ever had in a medical setting. Checked in at 10:40am. With my son and the checkin device said all set. My son had my phone to keep him occupied. The facility let me sit in the waiting room for 1.5 hours while everyone …
Registering online the night before and showing up on time meant nothing. I waited hours and never got seen because I had to go catch a flight. …
Wait time too long but at this time of the year it was understood. Staff was friendly and helpful. I received good care from the MD on site. I would recommend this place needing care.
The staff here was incredibly kind and helpful. The doctor was so comforting and really took the time to explain my conditions and answered all my questions. This is the best place to get medical help.
The frond desk lady was very rude and very inificaint. I was the first patient there early in the morning and no one else in the wating room waited 20 minutes to be called so o asked why the wait the front desk did not like and said we’ll …
I called this place and was told my husband would be seen quickly. I was told to tell him to come in directly and give the name of the individual I spoke with. When he got there and asked for her, they said they don’t know her, but then …
I would give 0 to this place, if I could.
I took my daughter to this place today, we checked in around 12:15pm, after two hours they called my daughter, brought us to the doctor room. …
This is the worst experience I have ever had with medical “professionals.” They lost my lab results and tried to cover it up. Manager said she would get to the bottom of it and call me, never called back with an explanation. I’m sure they …
Believe the negative reviews on here and don’t waste your time. Scheduled an appointment online came in a few minutes before and after an hour of waiting my appointment was deleted from their system! Had to register for my appointment again …
Front desk was courteous and helpful. We were seen fairly quickly. The nurse was very friendly and kind to my little daughter. The doctor was so great, and he followed through texting how she was doing later that night , and even the following day.
First things first, the online appointment is treated as a spot online and is the same as walk in. So be prepared to sit for at least an hour. …