Savings, Checking, Money Market, Certificates, IRAs, Business Accounts, Youth Accounts, Auto Loans, Boat/RV Loans, Mortgages, Home Equity Loans, Credit Cards, Lines of Credit, Personal Loans, Shared Branching, Online Banking
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 10AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12PM |
475 NW Hoffman Ln, Des Moines, IA 50313
Very nice and helpful. Thanks Kay and Margie. Hope I spelled your names right! 😀 …
I’m very excited to belong to a credit union again!
Thank you for taking the time to visit with me about my dad’s account. You were so helpful and nice. I appreciate the wonderful service!
Fast sercice and easy to work with! Thank you
I have been a member for 27 years and I always appreciate the great service Margie has given me over the years.
Kay is always so kind and helpful when I speak to her.
Great people and service
Love the size of this credit union. They offer great rates, personalized services, and the employees are wonderful to work with!
Always fast friendly service. I have banked here for many years!
Kay is always professional and very kind. She has always solved any problem or question I have in a very timely manner. Whenever I need assistance I always call her.
I have been with Affinity Credit Union for about 10 years and they have helped me with a car loan that has been paid in full and they are really easy to do business with I would recommend them to everyone 💯 …
Margie is a marvelous customer service rep. She treated me respectfully, was quick and efficient with her service, and accomplished the assistance I needed. Thank you for your excellence, Margie!
Excellent, I have been affiliated with you for over 40 years and always thankful for your help
She was understanding and her services were wonderful!
The employees at Affinity are very professional and best of all they are so friendly a very good atmosphere really enjoy going into the office.i would rate them a 5 stars
Customer service was excellent & was able to fix my problem
I’ve been with Affinity Credit Union since I was a child & my mother opened me up a kids account. I have nothing but good things to say about them! They’re always so very helpful with any information or questions. I can’t see myself banking anywhere else.
Crystal was amazing to work with!!
Very helpful, personable and knowledgeable. So very glad my accounts are here.
Margie, just like all the tellers at the Army Post branch, provides quality customer service and is pleasant to speak with. She resolved the issue with a smile in her voice, even with our poor phone connection. …
Kay helped me navigate the website to locate Co-op banks in southern Alabama … thank you Kay!!
Every person I’ve spoken with at Affinity Credit Union has been helpful, patient and professional. Kalli at Affinity helped me open my checking account. She was polite and very knowledgeable about the different account options. She’s the …
It was a pleasure to working with Affinity Credit Union. Bleys Simmonds was a big help with the loans, steps, and answered all my questions. To anybody who wants to get a loan I would recommend talking Bleys Simmonds because he is a very helpful person.
Your employee Kay Joins wasn’t only helpful, but she also went the extra mile for me general information wide, and because of that I hereby declare Kay Joins and myself life long friends, sincerely Perry Pilkington!
My experience was very positive.
I was so happy I had Kallie helping me she was amazing and really like working with one person not multiples otherwise you have to keep repeating yourself and that can be very frustrating. Thank you Kallie
Fast, friendly, knowledgeable service
always great smiles and help!
Had an appointment. She didn’t come in
Great service.
Fast friendly service!
Real people’s people, there thoughtful and courteous love the place
I would keep my money under my mattress before I banked with these people again
Love the bank and staff only wish is that the app worked better.
Great experience and really friendly highly recommended!!!
Always there to help!! With all our problems!!
Constantly withholding money, lied to by rude staff, refusing to return calls or emails.
Margie is a rock star !
Total lack of customer service would never bank here
Very great people to work with and do business
Once it got going it was easy and appreciated the service
Changing review – lost all confidence in this bank, no one knows customer service or what’s going on, staff turnover is ridiculous
Have had Affintiy for several years and have always enjoyed doing business with them!
They were very helpful, knowledgeable, and quick to respond to messages.
I have banked hear since I was a kid. Love the friendly people. They have always been there for me.
Got our loan quick and easy! Highly recommend!!
best bank ever if u have veridian and not affinity ur missing out
Margie is an exceptional employee, always cordial and helpful.
Great place to save money on loans. They seem to reinvest quite a bit of time and money in the community as well.
These people are genuine and do a fabulous job of meeting my needs!
Affinity helped me when I needed it . Easy to deal with and all people at Affinity are awesome.
Very knowledgeable and helpful. I appreciate the help so much.
The lady Margery that helped me today was very helpful and very patient with what I needed help with
Great company to work with! I will definitely work with again on my next purchase.
They shut themselves in their little building for a year while the rest of the world dealt with the pandemic. Charge way too many fees and they think small.
Great customer service and she called me back quickly on a Saturday before they closed.
Nicest, most patient staff I have ever encountered. Means a lot to me after experiencing rude and disnterested folks at banks I’ve done business with.
I have been a other affinity for almost 3 years and they are so helpful and amazing. I won’t be switching!
The loan was fast and easy. I would recommend affinity credit union to anyone thinking on getting a loan. Thanks affinity credit union
Adam G is the best. We go to him every time we need a loan. Professional, fast and fantastic!
I have been with them when they were 310 credit union witch is now AFFINITY credit union .and i love there customer service members BECAUSE they are very helpful so i wish to say thank you to the great customer service’s of AFFINITY credit union .
Morgan is always helpful and friendly. We know everything will be done correctly because she’s very knowledgeable.
I’ve gotten auto loans and a home improvement loan through Affinity. Quick, easy and the people there are awesome!
As far as Home Equity loans go, for sure I can say Affinity Credit Union has the best option. Ask for Adam!
Margie is the only one that has helped me. Most of the rest of employees have been problem. I don’t trust many other people.
We are ready to change. The wait for the drive thru is always crazy. I was the 16th car in line 35 minutes and counting. Getting tired of the lines and not having lobby open.
I remember the good service they provided before, now the employees are very rude and never have an answer…. they always said:”we will consult the manager” and the manager is never there, they end up giving me the answer of the assistant …
This process has been educational and pleasant. Never has a loan officer took so much time and effort to explain exactly what I was doing and the benefits of this process.
Great service, excellent people!
Crystal was amazing!!!
Very informative, attentive, pleasant, efficient and made my experience awesome!!! 5 stars it’d be 10 stars if they were available!!!
We have been with Affinity for over 30 years now & never had a bad experience. Everyone is always very helpful & very polite.
Alaura was great! Quick very friendly. Knowledgable and got us great rates. Saved us lots of money! Thank you AffinityCU and Alaura.
Aside frome Jarl Langskip, who heard improperly the comment that was stated, I have never had a bad experience with the customer service with affinity. Maybe he feels people are out to get him, otherwise he wouldn’t complain and then send …
This is by far the worst banking experience I’ve ever endured. Back in Feburary, I recieved something in the mail stating that new bank cards would be sending out by March 1st. It is now March 21st and I still have no bank card. I have …
Kay is very friendly and helpful lady
Great place! Super excited to see the new mortgage options!
I was a member when I turned 4 until I turned 30. I went to the Southside location. The bank manager was awesome & helped me out. Really treated me like I was special….then she left & all that went away. Doesn’t seem to matter I was a …
Bleys was very pleasant and easy to work with. He knows the ins and outs and will explain anything that I wanted to know. He is very dependable and on time and will do anything to help. He is very good in this position.
You need to open your lobby back up! Almost every financial institution already has… with restrictions. And, not having the drive up open on Saturday is just plain wrong. Being a former CEO of a credit union, you are not being very customer service friendly to make your institution accessible!!!!
They are only just ok for some things. Anytime we have needed a card we have to call several times to get it ordered as we wouldn’t get it otherwise. They are supposed to be a financial institution for everyone but they only cater to …
I have really enjoyed working with Crystal. I appreciate that she always calls me on time for my transfers & anything else I may need. Thank you.
I like the fast and great service they give, on person on the drive thru and on the phone. Thank You AFFINITY CREDIT UNION. I been with this facility for a very long time. Thanks for the great service.🤑🤑 …
At first the place was going very well.
Good customer service and e.t.c
That’s when I spoke to the assistant manager. …
I have had accounts with Affinity Credit Union since 1982 when I worked there. I now live out of state, but still have kept my accounts there, and would not think about changing to another financial institution ever!
I had a great experience. The best part was when the deadhead called me back and said they could not beat the rate. Communication was prompt and guidance was spot on.
Alaura was so very easy to help me with my loan. The experience was fast, easy, and helped me very much. Thank you for a job well done.
This was my first time visiting Affinity Credit Union, and was very impressed, and pleased with their customer service practices. My loan officer [Ana] was very nice, informative, knowledgeable, and eager to recommend the right solution …
Love banking at Affinity Credit Union and Kay at the bank at 475 NW Hoffman Ln is awesome to work with!! Very helpful getting my mobile deposit pulled in!! ☺
Kay was AMAZING!! She went above and beyond for my check order I was not expecting that since it was just a check order. I love anytime I get her on the phone she does an amazing job.
I opened my account to transfer my credit card balance but did not receive the service I needed, the person who attended to me had to call the credit institution and transfer the balance, instead she gave me a check and that I will take you …
From beginning to end of getting home equity line of credit, it was explained and a very quick painless process. Everyone kept in touch throughout the process. My husband was quite surprised how fast it was. Thanks 😊 …
Terrible. Thinking of closing my accounts and have been with them for 12 years. Loan officer Tara put my car down as a diesel which was an excess cost for my warranty and when I tried getting ahold of her to change it she would never …
Affinity can remodel all they want but their service is worse than the old look of the building. They are slow and uneducated. Turnover is quick is what I mean by uneducated. I was shorted $1000.00 on a deposit and had to figure it out …
We were off to a slow start in the very beginning with opening an acct online (Covid).
Once we got signed up though, it’s been great! …
Margie answered my call in a professional manner. She listened to my scammer concerns & handled the situation expertly. The call was very efficient.
I’ve been going to Affinity since it was 310 CCU and a member of the Kirby Kangaroo Club. Always appreciate how great they’ve been to work with. I know if I call and reach Margie she always gets me taken care of!
Margie has been talking care of my grandmas banking needs for years. She is incredibly kind and helpful with setting up her online banking. Thank you so much Margie!
Kay was extremely helpful and very pleasant.
I love this credit union. I’ve been doing my auto loans with them since I was 19 years old with no credit, and they’ve helped me through nearly every hardship that adulthood has thrown at me. From trying to buy a car with no credit, helping …
I had a great experience everything was explained perfectly. I am impressed with all the services and the compassion that you have for those that bank with you that is a big plus 4 me thank you for your great help.
Due to my lack of planning my account wound negative with over $100 in fees. I called the bank and after speaking to Kay and explaining my situation she was able to work with her supervisor to remove the fees. Made a big difference! Thanks Kay!
Jeff Justyna helped me get approved for a loan. He really went out and beyond for me, couldn’t appreciate it more. Great customer service, and made the process easy and well detailed.
We have been customers for a long time, but haven’t had an auto loan with Affinity that I can recall. When we needed to refinance a vehicle, and purchase a new one we worked with Bleys. Bleys did a fantastic job working with us on our …
This place was spectacular to work with! Nikki S was SO helpful! She worked with her boss and made our 30 year mortgage a 15 year, lower rate AND has saved us thousands. DEFINITELY check this place out just to see what they can do for your mortgage or car loans. They don’t have all the huge fees of big banks. Very personalized service.
Have always had a wonderful expirience working with Margie at Affinity all these years. So very nice and always knows whats needed!
Been banking here for years and this is a company that is ever evolving. Just recently opened another account and it was a breeze. Crystal provided excellent service and was very professional. Strongly recommend this credit union.
Hi fives! Service was great. No wait time.
The absolute worst customer service. I have held on the phone continuously for 30 minutes today and beginning to think they forgot to take them off of hold when they came back from lunch. This is an urgent matter involving fraud. Also had a …
I have now had the pleasure of working with Bleys and Affinity Credit Union on two different occasions. Customer service satisfaction is top notch. I recommend checking in with Bleys for all your financial needs.
Crystal was great to work with in getting a quick approval for a personal loan
I had the pleasure of being helped with a few things today by Crystal Garnett. She went above and beyond helping me and was a very polite and understanding. By far the best customer service I’ve encountered in long time, which is rare in recent hard times. Again just a great experience all the way around.
I consider Affinity Credit Union the very best out there, for credit unions.
I have been banking with these folks for over 20 years.
Everyone here, is extremely helpful and courteous. …
Margie is wonderfully helpful! I am always so happy when I get to work with her on the phone or in person. She is a problem solver!
I love affinity credit union. The customer service I receive is excellent. They treat me like a person and not just a number. A few employees come see me at my work too so we have a great relationship.
My experience was good. The person I spoke with was pleasant & helpful.
Personnel is always so helpful & nice. They go above & beyond to make sure you are taken care of to your satisfaction. I wouldn’t ever think of banking anywhere else.
I had a great experience refinancing our RV loan with Affinity. They have the best interest rate. The whole process was quick and easy. Thanks Bleys for everything. You are the best!
Kay was very helpful and pleasant. Just like talking to an old friend!
I dealt with a gentleman named Jeff, on obtaining an unsecured loan. He was very patient and kind as it was my first time getting any kind of loan besides a car loan. Great experience over all, and if the future proves even better I may switch my banking through Affinity CU.
They are very helpful. Very polite. I enjoy doing my business with them.
Have always had a great experience with Affinity. Kay always takes good care of us.
Brian Goetzinger provided great service getting me pre-approved for a loan.
Kay is always friendly and helpful. She is very knowledgeable & professional.
Jeff Justyne was VERY Customer Focused! He contacted me the next business day of my application submission, and the day after that to tell me my loan went through. …
I’ve already been with this credit union for several years for both my personal & business accounts, so when I was in the market for a new car I went to them first. Adam Gesell has been BEYOND a pleasure to work with. He was patient, did …
Jeff Justyna at Affinity met every need I had and was very patient with me when I was less than patient with the situation I was in.
It’s nice to know that people at this place know your name instead of a number kay it’s always so friendly and so helpful thank you kay have a Merry Christmas
I had a problem with my password and was locked out of my account. Kay assisted me with both and gave me info on pw resets.
I love this credit union and Margie has help me with so many things she is a blessing
I really appreciate the personal feel I get every time I stop. I have had an account here for 20 yrs. And Margie has taken care of my needs the entire time. Thank you for making it simple
Just opened a new account at Affinity Credit Union. Everyone is so friendly and the rates are unbelievable! I’m leaving my old bank that just changed hands where you have to maintain $1,000 minimum balance to not get charged a fee. Affinity has much lower fees on everything. It’s my new “home”.
I’ve been a member since the early 80s had loans payed late fees had money didn’t have money cashed checks been with them from the little red brick building 310 to affinity life’s ups and downs so I go in the hole they decide to end my …
I have been using Affinity for my loans for several years. But, dealing with Jeff J at affinity is the best experience I have had yet. Absolutely amazing to work with.
Affinity credit union has Excellent hospitality from the second you walk in the door. I personally set up a new account today and got Honner to experience the service and help from one of their associates Crystal Garnett who was awesome …
Love affinity credit union.. always great services an great help ..always there to my convince to get what I need…
I Have been a member of AffinityCU for 20+ years. I went in to refinance my car, and we ended up consolidating some other debt. It was totally unexpected & awesome to be able to do that with them! It was a pretty simple process. Extremely grateful to be able to work with Bleys through this process.
Thank You!!!
I would highly recommend Affinity to anyone! I was able to get my car refinanced and Bleys was amazing! I had a few issues getting some documents and he was very patient with me. In the end he was able to lower my payments by half! Affinity is the best!
Had problems with an old credit card. Found out it was a scam. Everything is good now.
I have been with Affinity for alot of years! I couldn’t see going anywhere else! They have helped me with refinancing my mortgage and any other loans I needed! And a shout out to Margie for always knowing what I need and how to help!!
By far the slowest bank I know in iowa possibly the United States. This bank used to be great 20 years ago but now they’re like every other bank…worst customer service ever and could care less about their members and all their positive reviews are absolutely fake in my opinion.
Horrible customer service. Help line that can’t do banking. The only place ever where customer service told me to call customer service. Online banking is impossible to set up. Need pin from them. But no one can provide one you get told to …
Love Affinity Credit Union! Kay is a wonderful representative of Affinity as she demonstrates great customer service continuously!
This past year absolutely rocked me and I needed money for rent and basic survival after being let go from my job while on bereavement for my mothers death. I live in Arizona so I tried using an online loan company (called Upgrade) before …
Jeff was great to work with! He was able to resolve the issue with my car loan very fast and was patient with us. We appreciate all of his help over the last month!!
Affinity is the best credit union around. They have helped me with so many different things and they’re always really quick and very accommodating. I even moved out of Iowa and kept them as my credit Union because of how great they are.
Always a pleasure to be able to come to affinity credit Union. Margie has always been a gem and easy to work with. I really appreciate her time and trouble.
I’m giving this a one star review, I’ve had covid twice with no sympathy from this place, first time they told me I needed 6 months of payments then 6 months later I get covid again and they show no reasoning, and on top tell me that policy …
I absolutely love my Affinity. They go way beyond normal customer service. They are always pleasant and so easy to work with.
Gage is the man. For being a young man he really helped me. He went beyond his job an went that extra mile to assist me. I hope he gets the credit he deserves!!! That a boy Gage!!! You changed my views on the whole banking experience
Roger G.
Kay at Affinity Credit Union is always extremely helpful whenever I call. She will always return my call promptly and she’s always very happy and helpful.
Stopped in to get an update on our Home Equity Loan, JEFF JUSTYNA helped us get our paperwork completed and even stayed after hours so we could get going on our loan, due to our home flooring being ready for installation. Awesome CUSTOMER SERVICE, THANK YOU, JEFF!!
It was a very pleasant and professional interview ,Breys done a wonderful job explaining everything and offering me the extras. It is my first time getting an auto loan. I would recommend anyone doing business with affinity.
This was the easiest and most enjoyable experience. Jeff Professionalism and devotion was exceeded all expectations. I will highly recommend Jeff and Affinity Credit Union to all I can. …
I’m very satisfied and really appreciate the person who helped me. He was very patient and kind. He was very good with answering my questions and giving me guidance to solving my issues. …
This was our second auto loan with Affinity and they have made the entire process so easy and so user friendly now. Jeff Justyna was amazing. Very helpful and accommodating. The entire process went off without a hitch.
Very great experience! Margie did an excellent job and made my first time experience with Affinity very smooth, quick, and easy. She helped me with the whole process of setting up my online account and making my first payment online. She …
Margie is an absolute necessity at Affinity Credit Union! She has been there for years and has ALWAYS given Exceptional service! She is very knowledgeable and has years of expertise! She has trained many employees over the years…as I was one of them over 20 yrs ago! If you retire her….it will be a great loss to your company!💯 …
Indeed a well dedicated, valuable, sincere and outstanding employee who takes pride in her job and the credit union members she assists. Kay goes above and beyond each and every time you talk to her to give you the best quality of service …
My wife and I have been members of affinity credit union for 5 years. In that time we have received the best service we could have imagined. We have also referred family members to affinity. Recently Crystal has been truly amazing helping …