Agency Insurance Company (AIC) provides superior automobile, motorcycle & off-road vehicle insurance for Maryland, Virginia, and Pennsylvania. Get … See more
Unprofessional representative!! Called about information and the women who answered had a hostile And nasty attitude when asked to repeat information for verification.
They dont deserve even one star .this company have Very very bad custumer services they don’t give you time to talk ,i was talking just few munites with a lady she was rude and inpolite and she ended up the call very quick before i finish talking to her 😠 …
They are theives.please don’t trust them they changed my insurance nature without telling me and charged me $844.00.please please don’t go with them at all.they have terrible customer service with rude customer care team as well.
I haven’t heard a word about my claim in two weeks, and I’ve called and called and called and only get voicemail with no return calls. This company is not even worth the one star.
This is the WORST insurance company I have ever had the displeasure of working with!! They are rude, refuse to transfer to any supervisor, won’t return messages and worst of all…. DON’T pay for all of the damages!!!!
Lazy and unhelpful, don’t listen to you or your needs, made up a reason that I wasn’t covered for a claim for something that didn’t even happen, they don’t listen to you just look for excuses not to help
Terrible customer service the claim department is pushing around. I guess the only thing they do fat is to collect clients premium. When it comes to claim. We are not getting what we paid for.
The very beginning this insurance company has lied and has no regard for the person that was injured. Be prepared to talk to all the idiots at agency insurance !!
My first quote with them was suppose to be $207 a month and when I actually signed up with them, they decided to charge me $233.18 without my approval. …
The customer service is terrible. The agent (Austin) we have been working with has been a complete jerk! It says a lot about a company when the agents MANAGER won’t return your call.
being an agent of theirs has afforded us the ability to be able to help those we might not have been able to help otherwise. Great rates and friendly staff.
Horrible !! worst insurance company ever please find another insurance carrier , don’t ever have a claim they will cheat you purposely , deceived you so they won’t have to pay out, adjuster threaten my life on his personal cellphone …
I recently, was in accident with one of the policy holders, and is deeply troubled with my service with this company, they have not return any of my calls and the customer service is very rude. I hope no one has to experience this type of treatment
Rude agents, disregarded protocol, refused to take my statement regarding an accident their driver caused. They know just enough about auto insurance to get away with INSURANCE FRAUD.
Worst insurance company I’ve ever dealt with, read the reviews on this place.. I wish I would’ve read them first because I would’ve never even considered this place, rip off… they upped my insurance from 600 a month to over 1,200 a month and didn’t care that I couldn’t afford 1,200 a month
This insurance co is a big joke. Wife hit deer totaled car Been over 6 weeks still haven’t settled. Keep getting lie after lie just keep getting jerked around stay away from them most unprofessional people who I have ever dealt with
HORRIBLE COMPANY – I was in an accident recently with one of their insured and I’ve been through nothing but problems with them . The person in charge of my case (CRAIG ZABORA) is extremely rude , classless and unprofessional ! when I asked …
I wish I could give less than 1 star. This company is f**king ridiculous!! Like the other review said, if you need to get in touch with them after hours, you are SOL! Some idiot that hit my car and totaled it has this pathetic excuse for …
The customer service here has always been a exceptional experience! They are always extremely nice, and all around awesome! I definitely recommend AIC!
If I can do a review without giving a star I would. THIS IS THE WORST INSURANCE COMPANY ON THE FACE OF THE EARTH. THEY WILL GIVE YOU THE RUN AROUND LIKE THERE IS NO TOMORROW. ANTHONY CUDJOE IS ABSOLUTELY THE WORST CLAIM ADJUSTER ON THE FACE OF THE PLANET. BEYOUND UNPROFESSIONAL.
Worst company ever and so rude. They argued with me over a windshield, I can’t imagine if I was in an accident. Cheapstakes! They will never be a top selling insurance company even if their life depended on it.
I have been insured with this company for a while but it’s is the worst company I have ever had. Recently, I had an issue with my car and my car was at the shop for more than an month because the insurance company was fighting for every …
Fantastic to deal with! I am always guaranteed to speak to a person almost immediately and they are always helpful! I never feel like its a waste of time to call like it can be with other companies.
Horrible customer service. Very RUDE! They don’t even deserve 1 star! The (not so helpful) agent who we are dealing with seems to have the same attitude as the one they insure that rear-ended my car while not paying attention!!! Might wanna learn more about customer service.
Exremely long wait time for road side asstiance that is dangerous in my opinion. I have been on hold for a hr and 4 mins still no one to answer my call or help me in my time of need .
I had a small broker that wrote this insurance for me and was sceptical because I never heard of them. I never had a claim nor a problem but had to change to another company after all the negative reviews with no responce.
I was skeptical because I have never heard of this company before, so when my son was in an accident I thought it wouldn’t be a great experience. I was wrong Kasey Bielski was super responsive and very informational .. It was a good experience all around !
I canceled my policy with this company because I found better coverage for half the price but I. still receiving bill statements saying I owe money after the fact because someone in that office reinstated my coverage with out my consent
These clowns don’t even deserve the 1 star I’m giving them. Claim they have a 24-48 hour turnaround for accidnets, we’ll it’s beenough WELL OVER 2 damnesty weeks now, and no word on my vehicle!!! Every time I call, I get voice mail! They are A JOKE, don’t go with them!!!!!!!
The staff and agency representative we deal with are always friendly and extremely helpful. They always go above and beyond to help us and our clients. They are one of our favorite companies to deal with!!
This company doesn’t deserve any stars more like -0 this company is a fraud and is crooked don’t waste your money or time they are scam artist only looking out for themselves if you get in an accident with someone whose insured by this …
Will steal your money and keep charging you even if you haven’t had the car for half year after it was totaled…can’t cancel policy because I have no recipe of the tag being turn in from a while ago. Also really hard to get a hold of anyone when calling them……..
Absolutely the worst experience with an insurance agency I have EVER had. DO NOT BUY INSURANCE FROM HERE! When they let you down, you will end up in small claims court like me!
People are not trained well to take care of their costumers, the claims representatives are rude and have 0 patience, I was trying to file a claim because we got hit by one of their insureds, and the lady was rushing us and had 0 tolerance
**DO NOT GET THIS INSURANCE**If I could give them zero stars I would. I contacted them to send over proof of my insurance card & I called the claims department instead of the representative giving me the correct number she yelled at me saying they were closed & hung up. Worst company ever they lost a customer.
As an agent, they are a great company to represent and work with. Communication is always great, hold times are never long. I can always get through to someone very quick who is always happy to assist.
Wish I had to choice to rate this insurance company NO STARS!!! I called in this morning just to ask a question. The lady hang up on me before the conversation was even over. This is just bad. Please don’t sign a contract with them, pay more for better service. Trust me, it’s worth it!!
Got told my motorcycle wouldn’t be totaled so had repairs done. Then I got told it was totaled and that I had to get a salvage certificate if I wanted to keep it. All after I already had the repairs done. Also, took a week to even get in touch with my adjuster.
This insurance company tries every trick in the book to keep from paying a claim. You better get your attorneys lined up if you deal with this low grade insurance.
Worst insurance agency ever. Terrible people, disrespectful, worst customer service ever. They don’t answer or return calls neither do they respond to emails. How are they still in operation?
Inaccurate assessments and lack of employee knowledge on vehicles. Be aware and do some research before letting them take advantage of you. Down right lazy and no care.
Worst services ever ALL aspects , don’t respond back to calls , don’t asks for a manager and/or a supervisor there never available to assist either or they don’t handle that service So –there their for WHAT o so that your monthly payment …
The biggest scammers I have ever seen, the worst customer service ever, biggest lyres on earth. I’d Rather pay $300 no joke $300 a month and not pay or deal with them. up will be mentally sick and need a lot of help if you use them.
I’ve been an agent for over 27years and Agency Insurance Company of Maryland has been one of the best companies to work with. Great prices and excellent service. Hard to beat!
This company should burn smh every one in the Claims department almost are rude as heck!! They will have an attitude from the beginning of the conversation and hang up on u next. They need to get their life in check. I’m fed up…and I’m …
Our agency works with a number of insurance agencies. Everyone at Agency Insurance Company is fantastic to deal with. We value our relationship with AIC and are proud to represent them.
As an Insurance Agent, I work with many insurance carriers. AIC is one of the best to work with! When I have questions their customer service representative are very helpful. The underwriters are spot on!
We have worked with AIC for years and their customer service and agency support is first class. They are an integral partner for our agency and a great insurance carrier.
Agency Insurance Company is a great company to work with. Our agency has had a long lasting relationship and our clients have experienced great customer service and claims experience with the Agency Insurance Company.
AIC is a great insurance company! My agency has represented them for many years and can attest to their knowledgeable staff and quality claims handling.
This Company has very rude customer service, and they do not notate accounts. Asked last month to take it off auto pay, they didn’t and basically telling me they can’t do anything. Train your employees on proper notation of accounts. I …
WORST company ever they don’t even deserve a 1 ! Peter and his supervisor are the worse!After speaking with the supervisor i asked to speak to someone higher then him he said Laura was vice president got sent to her voicemail and she is out …
I have worked with AIC for many years and have always had positive experiences. The employees and executives are truly a pleasure to work with, which is both unusual and refreshing in today’s business climate.
Edward was EXTREMELY patient with us through the whole process and worked very hard to find the best coverage and price for us. I’m very pleased with the experience so far ❤️
As a producer I look to place my insureds with a carrier that is trust worthy and reliable. AIC has done well to provide excellent service for myself and my clients.
Horrible company, crooks, watch out for their policy and premiums! Read the dotted lines and what they sell you. Lie thru their teeth. New kid on the block. Check their background and ratings before you sign up. No one has heard of them when you need to use the name. Horrible, rude customer service
Agency Insurance Company is a great company. Their products and customer services is excellent. I like the fact that they have Spanish representatives available for customer service and claims.
My brother was recently injured when he was struck from behind by a dump truck driven by a driver with AIC insurance. The driver stopped- saw my brother was injured and actually prayed with him before attempting to flee the scene. The …
Great cycle prices. We have had several companies and there by far were the best. Dealing with customer service and billing is so easy. Would recommend them to anyone.
Less than 1 star is my recommended review also. For over 4 months I’ve been waiting on the insurance adjuster Mr. Young to resolve my claim with no success. They have admitted liability for their insured and though I have submitted medical …
Worst experience ever! If you have a choice avoid this insurance company at all costs. Ive been dealing with this company now for a couple months. My adjuster that was assigned to me Rasheeda Oliwo was extremely rude and lied to me over the …
Bad service when filing a claim. This company wanted me to use my own policy to cover damages of my own vehicle when it wasn’t my fault but the other person. The representative was so dishonest and was not helpful. BEWARE they just want to screw you over.
My name is Loretta Fuller, CEO of Insurance Solutions Associates in Landover, Maryland. I am quite pleased with using AIC as an insurer in my agency. AIC has provided my clients with competitive rates and stellar customer service.
Chris Dyer should be fired. With video proof and and Officers report showing their insured driver was AT FAULT he claims my claim is denied because I am also at fault. Meanwhile I was NOT ticketed and the officer said on scene to myself and …
This company has the rudest, most unprofessional people out there. My car was hit by one of their policyholders and I have experienced more frustration and been spoken to as if I did something wrong. If you are ever in an accident caused by one of their drivers, prepare yourself to be victimized twice!
Both NFP/Associated Insurance Centers and Agency Insurance Company have formed a solid partnership based on trust and performance over many years. The ability to have dialogue at the highest levels of each organization has been an integral …
This insurance company is like a legalized scam. Save your money with geico/progressive etc. I saved $200+ a year with geico for the exact same term. Never will buy from this company again because now I know how to buy auto insurance myself instead of listening to the BS of those agents in insurance agency.
Be careful. They’ll charge you extra for stacking coverage without ever letting you know why they are charging you and then refuse to remove all of the charge when you call to find out what it is for. I would not go through them again for my car insurance needs. Would give them zero stars if I could.
I have been an agent for 20 plus years with Agency Insurance Company, They are very customer friendly, I have always enjoyed working with them. Claims experience is exceptional!!!
I someone covered with this insurance hit and ran me about four days ago. I called and placed a claim since I was able to follow the guy who hit me and take his plate information to provide to the state police. The state police provided me …
The worst insurance ever, this has got to be a scam. They denied coverage for my claim. I asked the investigator who could I speak to, to help my with his outcome. He told me flatly, ” No one!” However I did call the NAIC (insurance …
My boyfriend at the time (now husband) had this company just for liability on his vehicle. Once we got married and decided to combine policies we went with a different company. After signing all cancelation papers they still continue to …
Tried calling Craig Zabora a number of times to get a pip check sent to my office with no return call. When i threatened to speak with the supervisor he ironically picked up his phone. He agreed to send payment. That was 3+ weeks ago..not …
Their rates were ok but not nearly as competitive as geico etc. I literally got new insurance policy for 50% less with geico for a little bit more coverage also the customer service is mediocre.
I have a claim through this insurance company. Someone hit my car on the street and left from the scene. A witness sent a picture with the tag to the police however, the agent is looking to get an signed statement from the witness only to …
Worst insurance ever. Had them for a few months and they werent even vharging my bank account correctly. I log in online to see I have a balance of $576, so I call their customer service rep to ask why I was not notified that they werent …
7/11/2020 — So far, they’ve given me the lowest premium for minimal coverage I can get in Pennsylvania. I recommended them to a coworker last night who was looking for a lower premium for his 2 vehicles.
If your trying to save money forget it. They try to fork every penny out of you. If you love to spend money by all means go with this company but if you like to SAVE go with another insurance company…this company is a complete joke. Just look at all the reviews…it really has (while your reading this) more 1 stars than 5….
This insurance is the worst you can have. I was victim of a hit and run and they treated me like a criminal. They did not fix my car and they actually acused me of backing up into a poll. My car was smashed from side to side and they had an …
very caring employees, great customer service, and claims handling! An insurance company I love doing business with and they take care of their clients!
Everyone at AIC is super friendly to work with! When an issue arises, it is resolved efficiently and in a timely manner. What I love most about AIC is how detailed the billing is broken down to so there is no guessing on what will be due next for our customers!
I had an accident with one of their “insured”. The woman ran a red light and I hit her in the rear side of her car. This crooked insurance company is denying liability because they said and I quote “our insured pretty much made it across …
My family was in our car when a vehicle in front of us swerved into the oncoming traffic. The car headed towards us lost control of their vehicle and hit our door. It’s literally scratched and a small dent with the paint chipped. The …
I have known and have been working with AIC since its inception. I know this company inside and out and I know that they strive to serve all clients AND claimants respectfully and fairly. There are many issues that go into a claim, …
I would give this company zero stars if I could. Agency insurance, Insured driver hit my Truck , while he was sleep driving and totaled my truck. The insured contacted Agency insurance, after he was given a ticket and advised, he was at …
When i contact provider of AIC they told me monthly premium will be $156/month. and after starting of 2 months they send letter and informed me that my premium will be $215/month. and When i requested insurance provider to cancel then they …
you better hope and pray that you are not involved in an accident with an agency insurance policy holder. they’re claims adjuster will never return calls. very frustrating.
This is not the company that you want to depend on in case of an emergency. The customer service reps are very polite and professional….. however the agents you get assigned to once your claim is filed are very rude I had 2 claims during …
Our Agency is proud to represent AIC, our Insured’s are very happy with their rates and claims department. The underwriting Department are ready to help us with any questions. Special thanks to our regional sales representative Mr. Robert Bozman which is great help for us!
I replaced my policy after 6 days because Geico was less than half the premiums so they charged me a 5% penalty on the entire annual premium. I’m disgusted, and all while people are struggling to survive during this never ending pandemic!!!
Being an agent for over 40 years and representing AIC almost 30 years I find working with their employees and managers very rewarding. They provide a very competitive product and Knowing they invest in the local community and give back is a bonus.
I will be shopping around for new insurance as of Tuesday morning. I’ve only had insurance with this company since August 16,2019 and I dislike it a lot. All I will say is, if you have Troy as an agent through AIC be prepared to talk to his office if you need help.
AIC is a wonderful insurance company. The rates are reasonable, beyond expectations. The agents are easy to work with and their phone system is super simple. You get a representative within minutes. I highly recommend AIC for your auto insurance needs.
I wish I would have read the reviews before signing a contract with them. One of the most unprofessional insurance agencies I have ever worked with. So disappointed, and would rather pay just a little more with another agency than to have settled with AIC.
AIC is a great company to work with. They offer very competitive rates and friendly customer service. I’m not only a customer of AIC for my husbands business but I’m also an independent insurance agent and write business with AIC. – Britney Adams
Just got off the phone with this company after one of their clients hit my Parked car. They obviously use the lowest estimate and Totaled my car. I have to buy my car back at their salvage price. And I have to pay to get “their” paperwork …
Low rates. Customer service is not great. You cannot reach your claim representative. Would be great if they could just say they will get back to me but they don’t even do that. The price is the only good point. But look at reviews there are almost just as many one star reviews as 5 and that says something.
I had a car accident over a month ago and AIC is the insurer of the car that found guilty by the police report. I’ve been calling them for three weeks, Dean is out of office for two weeks, and no one has called me back from AIC. I even sent …
We picked up AIC compared to other companies pricing. The first month was fine $138 for 2 vehicles, they then raised the rates to over 2x the original price $296. I quickly told my agent that this was not acceptable so he contacted them …
I’ve been an agent with AIC for about 20 years. To sum them up in 1 word, I’d say consistency. The are a very stable company, that doesn’t drastically sway their rates or underwriting structure. The underwriters work hard with the …
There is nothing affordable about aic they take your money an find an excuse to drop you after a year. Run DO NOT FALL FOR THIS SCAM STAY AWAY FROM THIS COMPANY.
Literally the worse insurance company ever. Daniel refused to offer any sort of help and he’s rude. Also, if you’re waiting for a reimbursement…you’ll keep waiting…and waiting..and waiting. They’ll come up with every excuse to why they …
This is the worst insurance company to deal with when it comes to claims. They will offer you way less than what your vehicle is worth when you have a total loss. The claims adjusters are rude and not helpful at all. Asked to speak to a …
The reps I’ve spoken were generally unhelpful and less than polite along with my insurance agent being pretty much nasty altogether. Furthermore, this Insurance company raised my premium from what was already upwards of around $1800 to a …
Worst car insurance company I’ve ever had. Had a minor accident (a lady hit me from behind). It took over a week before my agent would get back with me. Then, I get charged for it because they don’t feel like fighting it. The worst part, no one EVER gets back to me about anything. Changing the first chance I get.
This insurance company is a terrible joke of a business. I was rear-ended by a drunk driver in a vehicle covered by their insurance. I had to continually follow up, go get and pay for the police report myself because they would not, and …
If I could I’d give it 0 stars. They are the worst insurance company I’ve every seen. I was in a very bad car accident last year and the claims department was very rude. 6 months later I get a piece of mail stating my license was being …
Absolutely the worst insurance company out there. There service and representatives are the rudest people I have ever talked to. They do not care about you as a customer at all. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL, I SWEAR. YOU …
My vehicle was damaged in shipment by a truck driver who had coverage through Agency Insurance. Agency Insurance went through all the motions but in the end did not pay the damages because their insured…the truck driver…would not call …
This insurance company aic is a rip-off. I took one my cars off the insurance they owe me a refund so they supposed to had send me a check in the mail I never got the check they told me they have 30 days to send me another check .but I got …
I have been dealing with AIC for about 7 years now and have had great experiences. Their Sales Rep Mr. Bob Bozman is great! He is always there if you have any questions. Chris Slemmer is one of the best underwriters I have ever dealt with. He goes above and beyond to help when we need it.
I been working with AIC for the last 12 years and I have a wonderful relationship with my Territory manager Bob Bozman and my commercial underwriter, Debbie Tillery, they knowledge and experience are extraordinary, we have a mutual respect for each decision that is taken. They always available to help.
So the details of my compliment come from a single pleasant interaction with one of the representatives. I had been battling my property management (Timber Top Apartments, owned by AIY Properties in Cyahoga Falls in case anyone thinks about …
Horribly out of date with both technology and claim handing, this company does business like its 1986. They treat their staff horribly, thus with the high turnover you may never speak to the same person twice about your claim. …
I have worked with AIC for years, they have been a good insurance company to work with. The always treated me fairly when I needed something. My clients are also happy with AIC. Every now and then we get one or so customer that …
Let’s face it, not every contractor has a sterling driving record. If it were not for the straight forward AIC rating system and commercial auto product they have, I would not have available to me, the solutions that my clients need. I also …
Ask your local independent insurance agent about AIC and they will tell you they are a great company for your Personal or Business Auto Insurance needs. They also have a great motorcycle product.
Absolutely horrid customer service. Rude staff. Set you up for failure with automatic debit, make sure your funds are there and available in your bank account. They’ll only try to take your payment at 3 in the morning and only once, not …
This is the absolute WORST insurance agency. Their agent outright lied to me in an e-mail and did not follow insurance laws regarding a claim. How they continue to be in business is beyond me. The agent only cared about her renewal …
AIC is a fantastic Insurance Company to work with! Our representative for our agency Bob Bozman is fantastic and excellent at what he does. If we ever have any questions or need anything he is always right there either by phone or in person!! We highly recommend them!!
Unresponsive, unprofessional and unethical customer handling. Moreover, AIC never tells you that they will short rate – impose a higher calculated premium than what they tell you upfront, check pp#34 B-1 of their policy (If you cancel your …
I have had the opportunity to represent AIC as an agent for over 20 years. I have found them to be wonderful to work with ease of doing business makes this one of my go to companies. Staff is always helpful and accommodating especially in an ever changing world of insurance.
I am an agent and we use AIC everyday to help our new/existing customers. Our sales Rep, Matt Woodward has been very helpful and is always there when we need help. He constantly comes by the office and offers his assistance with any concerns we may have. We are very satisfied with his services and continue to work with AIC.
This insurance company is flat out terrible, if anyone says they’re a great company it’s probably not a real person. My insurance agent had me signed onto a fixed price with AIC and very shorty after they jacked my price up a considerable …
They jacked up my insurance from $110.00 to $360.00 a month because I am active duty military and have a out of state drivers licenses! Per gov regulation I am not required to change my plates on my vehicles or my drivers licenses. My whole …
This is the worst insurance company!! I’m not impressed the least bit. They have horrible customer service. They will scam you of your money take ridiculous deductions off of what they should pay you. Tell me it was totaled before an …
Worst insurance ordeal ever. To make a long story short, they were requesting absurd information on very short notice. They were extremely nonprofessional. When they threatened to cut off our insurance, they never sent documentation or …
Have worked with AIC for over 12 years and they are a great company. Their claims service as well as rates are competetive. Sales representative Robert Bozman is knowledgeable and very responsive to our agency needs. He is a true friend and genuinely cares about helping you.
I will not recommend anyone to this company at all, they will rip you off and take your money. I canceled my insurance with ACI and they still took money out of my account. I will say Ms Tia was very helpful every time I spoke with her. But other than that DO NOT GET WITH THIS COMPANY!!!!! NO STARS FOR ME….
I have been an agent for them since 2004 and while we had some ups and downs at the beginning, they do a great job from the agents perspective as well as customers. We have 17 companies and they are one of the leaders and favorites in our …
As a insurance agent dealing with AIC is a very pleasant and simplified experience. The staff is very helpful and answers all my questions. They also have very competitive rates.
Not surprised to see all the 1 stars for this useless company. Had a policy for 1 day and cancelled because I found another place that was half the price. Still waiting for my refund check 3 weeks later that they claim they mailed out. And …
The absolute nastiest and unprofessional claims adjuster I’ve ever talked to. I was rear ended by their insured and they’re saying I’m at fault!!! Not to mention, they are the most rude and unprofessional company I’ve ever dealt with! They …
Great company! They frequently give me a much better price than other companies in the same market. In my 36 years of experience as an agent their claim service is just as fair as any other company. …
WORST insurance company I’ve ever been with. No one answers the phone. TODAY They stole my money by sending me false information about my policy and charged me a price they made up. If u have bad creidt or need someone to take u n ur car. …
Worst insurance company I have ever dealt with and with all the 1 star reviews I am not alone. Customer service is the soooo bad and rude is an understatement. Since I signed up I have received a cancellation notice every month. Why?? …
AIC is a great company to do business with. They have a rate for everyone and so far hasn’t taken huge rate swings like other carriers. Their Commercial product is excellent as it’s not many companies that have the array of commercial auto …
Awful- my elderly parents are claimants with this company, their insured pulled out of a driveway and totaled mom and dads car . This company has continuously tried to rip two senior citizens off, offering them about half of what their …
I have had the absolute worst experience of my life. It’s been 3 weeks and I haven’t heard from my agent at all. She decided to take a vacation and ya know just not let me know. Everyone I have spoken to other then Eric has been …
This is the worst insurance company I ever had! I paid 170 for the last 5 months! Never late! On the last month of my 6 months I go to make my last payment they tell me my policy was cancelled due to no payment made by June 26th. Well, …
As an independent insurance agent, I have worked with numerous insurance companies. I can honestly say that Agency Insurance Company is one of my favorite companies to do business with. The underwriters are easy to work with and are very …
The worst insurance company I have dealt with. I have a truck insurance with them And someone crashed into me so I wasn’t at fault. It’s been three weeks and I have not received a Check yet. Every time I call Dave, The person …
Still number 1 in service, unlike many companies who have reduced service using COVID-19 as an excuse. Highly recommended if you need auto insurance in Maryland
Would never use this company again. My wife was in a car accident that was the other person’s fault we assume as we have never heard who got blamed for the accident. We tried calling Ken Frank multiple times and only got his voicemail with …
This company is horrible. I’m reporting them to the Better Business Bureau and I advise anybody who’s having trouble with this company to do the same. I’m also reporting them to the Department of Banking and Insurance. They are extremely …
I got hit by a person with this insurance and the company wouldn’t pay. AIC ask if I had proof, I didn’t other than her front bumper hit my rear side passenger side. AIC said their client said it was my fault so they won’t pay.
I am an Agent with Agency Insurance Company and my Agency has over 25 years of partnering with them to provide competitive insurance in our area. I have found Agency Insurance to be very sensitive to the auto insurance needs of our …
My agency has been partnered with AIC for over 7 years. We couldn’t be happier with the customer service and claims handling that they provide for our clients and always get positive feedback from them. Great company with great rates.
I don’t even give this company one star (but need one to post), and will be reporting them to the powers that be in PA. I was quoted a business auto (2011 F350) premium of $1800 approx in April 2017, and the opportunity to receive a …
Had to call to AIC to report a claim as the party that has this place as their insurance company. Car was hit in September and I have been trying to get payment since to have my vehicle repaired. Multiple numerous calls they accepted …
Run!! They make it very clear they only care about providing service to active customers, and even then it was subpar at best. Good luck trying to cancel your policy.
Agency Insurance Company is one of the best insurance carriers in my agency and I found them to be exceptional in customer service in assisting my agency with my policyholders. Their rates are very compatible in comparison with other …
Their rates are cheap for a reason. Had a policy for many years. My premiums increased twice with no warning or reason. They never fully explained the policy when I first signed up as a teen and I only recently found out they gave me the …
AIC is great to work with !! They are professional and prompt in handling all of our needs. It is nice to work with a company that listens and is open minded to help our clients. Our manager always goes above and beyond in customer service !!!!!!
THE WORSE INSURANCE OUT THERE BUNCH OF THEIVES !!!!! Was with them 2 months and nothinggggg but headaches I canceled insurance with them thank god ! And they had the nerve to not reimburse me for at LEAST some the $330 I jus spent 5 days …
Worst policy ever. Looking for another one ASAP. Don’t sign up w them. They don’t do anything to help you. They just want your money. Worst decision ever. I told my brother to help me out so I let him use my car n unfortunately he got in a …
Not happy with this company. When my policy runs out in January I won’t be renewing with them. They paid off good when I wrecked my truck . But they dont want to pay when someone is hurt. My girlfriend was with me when I totalled my truck …
As an independent insurance agency, we carefully select the insurance companies with which we work. We have been doing business with AIC for almost 10 years now and have been very pleased with them. Their customer service and claim service …
This is the worse insurance company on the market. No point in adding free towing after hours bc no one will pick up the phone. They will not reimburse you. I’ve waited over a month for a refund on the tow and they canceled my insurance without warning. Not happy. DO NOT ISE THIS INSIRANCE 5HWY ARE FRAUDS!!
I’ve been trying to contact a supervisor in this insurance company for my claim because the agents can’t help me because they don’t know what they are doing. Also, they are super unprofessional and when you ask for a supervisor they …
Stay as far as you can from them if your from pa .
I just got a 2021 brand new car went to add it on my insurance and I got the bill for a extra 385 just for the new car . So I left them got new insurance with …
Our agency has been affiliated with AIC for decades, actually since it first started. They have always been extremely efficient, issued policies very timely and also they are always friendly and helpful in all of our dealings with them.
AIC is one of our “go to” companies. Very easy to work with, efficient and they take good care of our clients . Dale in customer service has been very helpful over the years. 5 Stars!
AIC has been and continues to be a great insurance company to partner with. There rate’s are competitive and there service is incredible. We have no problems referring our customers to them.
RUN fron this company. Gad it for a month or two then canceled and switch to a better one and they still charged me even after leaving and overpaying. RUN!
I’m currently with them & my insurance runs out tomorrow all the bad reviews I see has me nervous about paying them to renew it smh so how do I go about getting a new insurance just don’t pay & go somewhere else ? This is crazy I been with …
As an agent, this insurance company is quick to answer all of our needs, which truly helps out my business in helping to service my clients. They also have excellent customer service and offer the most competitive prices that I can offer to my clients. It is truly a pleasure to work with this company.
Agency claims adjuster Joe Wolf fairly and efficiently assessed and settled my recent auto damage claim. Responsive and reliable Joe Wolf is supremely professional.
This is the worst insurance company I ever dealt with. Their client was at fault with hitting my vehicle. They don’t return calls and service. I filed a complaint with the better business bureau because this is awful.
THE WORST EXPERIENCE EVER!!!!! I was charged 2 months for a car that was reported TOTALED!!!! I reported and submitted the correct paperwork and was still charged money out of my account monthly. Thereafter, for 5 months, Was told a refund …
If your car is in an accident with one of their clients, do not think it is going to be fixed. This company will run and duck rather than doing the right thing. Claims adjuster Nathan has the worst customer service in the world. He really …
If you’re looking for good rates, good coverage and excellent service, look here…AIC is a great local insurance company. They offer personal, commercial and motorcycle coverage. They are expanding and have some fantastic rates. …
Customer service number is horrible they have attitudes. No grace period when it’s time for renewal they also don’t contact you. Don’t be surprised if you end up uninsured.
I wish I could give a negative review. Backed into our retaining wall a week after thanksgiving. Called and thought everything was going well. We sent them the pictures and they sent the supplemental check to the body shop and we thought we …
I have worked with AIC for years, any time I have needed help with billing or claims service they have handled my issues on my first call. They have amazing rates, especially on Motorcycles. I would recommend checking them out if you are shopping for insurance.
I wish I stayed with State Farm before switching to this company that shouldn’t even be in business. I called to get some information on my policy and whoever answered was like “can I help you” not professional at all their customer service …
Do not purchase with this company. They will take your money and not pay the claim. I was in an accident where I was pulling out as the other car was backing out as a result I needed a front end alignment but it was denied by Agency …
DO NOT USE THIS INSURANCE!!!!!!!!!!!!!!!
I had an accident back in September it was my first ever car accident so I didn’t know what to do I call AIC and they refer me to a guy to help me but all he do …
I didn’t have any issues with Agency when I got into a car accident… I called to make the initial claim on the Sunday that it happened, I heard back on Monday. Estimate was made and initial estimate check was mailed out that same week. My …
Terrible claims experience. I tried regularly to get a hold of the claims adjuster to no avail. When I called customer service in the claims department they told me I wasn’t allowed to speak with a supervisor. They would not provide me with …
THEY TAKE YOUR MONEY AND DO NOT FOLLOW THROUGH WITH CLAIMS!!
I am ending up having to sue them after they did not represent me during a lawsuit to which I had full coverage from AIC., for 10 months plus my case manager …
I have dealt with AIC as an Agent for more than 10 yrs. They have always been responsive to me and my clients needs. They have some great rates, and great customer service.
I have placed some business and personal accounts with AIC and working with them was not only a pleasure but their pricing readily replaced the computing and I was able to placed the business with AIC
I used roadside assistance through them and that was one of the worst mistakes I could’ve made. I got a text message that I wouldn’t be able to ride in the tow truck. I called the number of the tow truck company and the guy in charge stated …
If i could give these crooks zero stars I would! Theres a reason you never heard of this company before… they do alot of shady business and deal with a lot of third party agents all of whom offer little to no help if ever a dispute were to …
Every representative I spoke to kept talking over me; how can I correct the invalid information you keep pulling up? Towing service never showed up, on day 2 of trying to get my vehicle towed. Roadside assistance and claims like to bounce …
I don’t have Agency insurance but I had to make a claim with them because I got rear ended. I was bracing myself for a bad experience since they aren’t my insurer but everything went smoothly and they covered all my repairs and a car …
This company will 100% overcharge and steal your money. They overcharged us by almost $5000. They agreed to give us half of it back in a refund and now they are saying they will not give us a refund. Debbie is the worst person to deal with. …
AIC has is so easy to work with, whether it’s talking to an underwriter behind the scenes or speaking to customer service on the front lines. I refer them to call my clients. Dan, Baltimore Insurance Network
AIC has been a great asset to our agency throughout their existence in both the personal and commercial sides of this business. I would like to give them a 6th Star for being the ONLY company, that I am aware of, to maintain a company rep. …
Don’t work with adjuster Lauren, she has some serious issues. I’ve been trying to get ahold of her for almost a month now, they have accepted full responsibility but have been avoiding me to get my car to a mechanic shop or getting me a …
This insurance company is phenomenal. All of the staff are very helpful to the customers and agents. Big props to our DSM Bob. Great guy and you will never meet someone better than him.
My tires were stolen twice I has absolutely no problems with insurance payments. The check was mailed to my home both times to pay the shop. I paid the deductible and was in my way. Customer service was great!
The absolute worst insurance experience I’ve ever had. After getting a quote and going back and forth for a few weeks I accepted the quote and put down a $2,800 down payment only to have them triple my policy premium. After questioning this …
As an Agent, the AIC staff has been responsive in addressing our concerns by providing solutions regarding individual clients. They help us in serving our clients to the best of our capability. I really appreciate Bob, the territory …
A great local company when you need help with your auto insurance.
They are worst insurance company ever. They are very rude. Unprofessional, and they don’t know how to do business.
Worst Insurince ever I have seen in my life, I wish I would go through rating before contract.
Horrible company that has zero regard for treating customers fairly.
I have been selling AIC for a few years and they have been great to work with.
Agency Insurance Company has the best group of people working for them!!! They put the customer first!
Unprofessional representative!! Called about information and the women who answered had a hostile And nasty attitude when asked to repeat information for verification.
Representatives can’t explain why monthly payments went up for no reason and refuse to return payments to original amount.
Great prices, and claims services were nice and courtious. I will recommend it to all my friends.
I have always experienced exemplary customer service . I also appreciate paperless policy service and automatic payment processing.
The representative that I spoke to to report our claim was very kind, thorough, and helpful. Easiest claim I’ve ever filed
Great rates. Experienced, knowledgeable underwriters/reps and some new technology make my job easier.
AIC has stepped up their game with superior claim service, competitive rates and fast underwriting response.
Worst insurance company ever!!!! Got into an accident over a mth and still they haven’t fixed my car. Very unprofessional and rude!!
I have represented AIC for over 20 years. My dealings with customer service have always been professional and prompt.
They dont deserve even one star .this company have Very very bad custumer services they don’t give you time to talk ,i was talking just few munites with a lady she was rude and inpolite and she ended up the call very quick before i finish talking to her 😠 …
We have worked with AIC for many years. They offer competitive rates and great service!
They are theives.please don’t trust them they changed my insurance nature without telling me and charged me $844.00.please please don’t go with them at all.they have terrible customer service with rude customer care team as well.
AIC is a wonderful company they are very good with reinstating people and good rates. Very nice people to talk to and always their to help.
AIC is a friendly company to deal with. The marketing rep is very helpful.
AIC is a wonderful insurance company. Their stellar prices supersede others and I am impressed.
Good Company with fair prices for customers with not so good driving records!
If I could rate this place 0 stars I would. AIC is a joke and do NOT recommend going with them. They just scam people out of money.
We have worked with AIC for over 15 years. Easy to do business with and great claims.
I haven’t heard a word about my claim in two weeks, and I’ve called and called and called and only get voicemail with no return calls. This company is not even worth the one star.
This is the WORST insurance company I have ever had the displeasure of working with!! They are rude, refuse to transfer to any supervisor, won’t return messages and worst of all…. DON’T pay for all of the damages!!!!
I like the efficiency of the company and how they get things done, but the customer service representatives could be more polite
Lazy and unhelpful, don’t listen to you or your needs, made up a reason that I wasn’t covered for a claim for something that didn’t even happen, they don’t listen to you just look for excuses not to help
Terrible customer service the claim department is pushing around. I guess the only thing they do fat is to collect clients premium. When it comes to claim. We are not getting what we paid for.
The very beginning this insurance company has lied and has no regard for the person that was injured. Be prepared to talk to all the idiots at agency insurance !!
My first quote with them was suppose to be $207 a month and when I actually signed up with them, they decided to charge me $233.18 without my approval. …
The customer service is terrible. The agent (Austin) we have been working with has been a complete jerk! It says a lot about a company when the agents MANAGER won’t return your call.
being an agent of theirs has afforded us the ability to be able to help those we might not have been able to help otherwise. Great rates and friendly staff.
Horrible !! worst insurance company ever please find another insurance carrier , don’t ever have a claim they will cheat you purposely , deceived you so they won’t have to pay out, adjuster threaten my life on his personal cellphone …
Great people. Great insurance.
I recently, was in accident with one of the policy holders, and is deeply troubled with my service with this company, they have not return any of my calls and the customer service is very rude. I hope no one has to experience this type of treatment
very good
I have been a customer of AIC for over 2 years, and I find them extremely easy to do business with. I find customer service to be exemplary!
Great CSR’s, on line quoting user friendly, very friendly sale reps
Rude agents, disregarded protocol, refused to take my statement regarding an accident their driver caused. They know just enough about auto insurance to get away with INSURANCE FRAUD.
AIC has great customer service and a easy to use website. Bob Bozman is great to work with!
Very good customer service. Highly recommend them for your insurance needs. Very competitive motorcycle rates also!
Great company to work with! Friendly, quick service and very affordable rates!
Worst insurance company I’ve ever dealt with, read the reviews on this place.. I wish I would’ve read them first because I would’ve never even considered this place, rip off… they upped my insurance from 600 a month to over 1,200 a month and didn’t care that I couldn’t afford 1,200 a month
This insurance co is a big joke. Wife hit deer totaled car Been over 6 weeks still haven’t settled. Keep getting lie after lie just keep getting jerked around stay away from them most unprofessional people who I have ever dealt with
HORRIBLE COMPANY – I was in an accident recently with one of their insured and I’ve been through nothing but problems with them . The person in charge of my case (CRAIG ZABORA) is extremely rude , classless and unprofessional ! when I asked …
I wish I could give less than 1 star. This company is f**king ridiculous!! Like the other review said, if you need to get in touch with them after hours, you are SOL! Some idiot that hit my car and totaled it has this pathetic excuse for …
The customer service here has always been a exceptional experience! They are always extremely nice, and all around awesome! I definitely recommend AIC!
If I can do a review without giving a star I would. THIS IS THE WORST INSURANCE COMPANY ON THE FACE OF THE EARTH. THEY WILL GIVE YOU THE RUN AROUND LIKE THERE IS NO TOMORROW. ANTHONY CUDJOE IS ABSOLUTELY THE WORST CLAIM ADJUSTER ON THE FACE OF THE PLANET. BEYOUND UNPROFESSIONAL.
Worst company ever and so rude. They argued with me over a windshield, I can’t imagine if I was in an accident. Cheapstakes! They will never be a top selling insurance company even if their life depended on it.
I have been insured with this company for a while but it’s is the worst company I have ever had. Recently, I had an issue with my car and my car was at the shop for more than an month because the insurance company was fighting for every …
customer service was really good, claim department handled my claim very quickly, happy with their insurance premium and how they treat their clients
Love AIC and all the personnel especially Vanessa, Christine and Stephanie.
Agency Insurance Company is a great company. Their products and customer services is excellent. Their rates are very competitive.
Fantastic to deal with! I am always guaranteed to speak to a person almost immediately and they are always helpful! I never feel like its a waste of time to call like it can be with other companies.
Horrible customer service. Very RUDE! They don’t even deserve 1 star! The (not so helpful) agent who we are dealing with seems to have the same attitude as the one they insure that rear-ended my car while not paying attention!!! Might wanna learn more about customer service.
As an independent agent, AIC offers competetive prices for my customers and has a great Claims department with quick & efficient response times.
Excellent company with great rates. I know they saved my family over $400 in car insurance. Would recommend getting a quote.
Exremely long wait time for road side asstiance that is dangerous in my opinion. I have been on hold for a hr and 4 mins still no one to answer my call or help me in my time of need .
I had a small broker that wrote this insurance for me and was sceptical because I never heard of them. I never had a claim nor a problem but had to change to another company after all the negative reviews with no responce.
I was skeptical because I have never heard of this company before, so when my son was in an accident I thought it wouldn’t be a great experience. I was wrong Kasey Bielski was super responsive and very informational .. It was a good experience all around !
I canceled my policy with this company because I found better coverage for half the price but I. still receiving bill statements saying I owe money after the fact because someone in that office reinstated my coverage with out my consent
These clowns don’t even deserve the 1 star I’m giving them. Claim they have a 24-48 hour turnaround for accidnets, we’ll it’s beenough WELL OVER 2 damnesty weeks now, and no word on my vehicle!!! Every time I call, I get voice mail! They are A JOKE, don’t go with them!!!!!!!
The staff and agency representative we deal with are always friendly and extremely helpful. They always go above and beyond to help us and our clients. They are one of our favorite companies to deal with!!
Our Agency has worked with AIC for many years. From underwriting to customer service to the claims department they are great to work with.
This company doesn’t deserve any stars more like -0 this company is a fraud and is crooked don’t waste your money or time they are scam artist only looking out for themselves if you get in an accident with someone whose insured by this …
Will steal your money and keep charging you even if you haven’t had the car for half year after it was totaled…can’t cancel policy because I have no recipe of the tag being turn in from a while ago. Also really hard to get a hold of anyone when calling them……..
great staff very helpful with any problem
I absolutely love this company.
I had an accident three weeks ago and my claim has been processed already..
Staff were courteous and reliable …
I have found AIC’s customer service to be excellent over the many years I have been associated with them. I highly recommend them!
Absolutely the worst experience with an insurance agency I have EVER had. DO NOT BUY INSURANCE FROM HERE! When they let you down, you will end up in small claims court like me!
People are not trained well to take care of their costumers, the claims representatives are rude and have 0 patience, I was trying to file a claim because we got hit by one of their insureds, and the lady was rushing us and had 0 tolerance
**DO NOT GET THIS INSURANCE**If I could give them zero stars I would. I contacted them to send over proof of my insurance card & I called the claims department instead of the representative giving me the correct number she yelled at me saying they were closed & hung up. Worst company ever they lost a customer.
AIC is a great company to work with. They have great rates and awesome customer service. Many different discounts can be applied as well.
As an agent, they are a great company to represent and work with. Communication is always great, hold times are never long. I can always get through to someone very quick who is always happy to assist.
Wish I had to choice to rate this insurance company NO STARS!!! I called in this morning just to ask a question. The lady hang up on me before the conversation was even over. This is just bad. Please don’t sign a contract with them, pay more for better service. Trust me, it’s worth it!!
Got told my motorcycle wouldn’t be totaled so had repairs done. Then I got told it was totaled and that I had to get a salvage certificate if I wanted to keep it. All after I already had the repairs done. Also, took a week to even get in touch with my adjuster.
This insurance company tries every trick in the book to keep from paying a claim. You better get your attorneys lined up if you deal with this low grade insurance.
Worst insurance agency ever. Terrible people, disrespectful, worst customer service ever. They don’t answer or return calls neither do they respond to emails. How are they still in operation?
Inaccurate assessments and lack of employee knowledge on vehicles. Be aware and do some research before letting them take advantage of you. Down right lazy and no care.
Great Local Insurance Company. Wonderful web site and simplified processes for updating policies. …
Worst services ever ALL aspects , don’t respond back to calls , don’t asks for a manager and/or a supervisor there never available to assist either or they don’t handle that service So –there their for WHAT o so that your monthly payment …
The biggest scammers I have ever seen, the worst customer service ever, biggest lyres on earth. I’d Rather pay $300 no joke $300 a month and not pay or deal with them. up will be mentally sick and need a lot of help if you use them.
I’ve been an agent for over 27years and Agency Insurance Company of Maryland has been one of the best companies to work with. Great prices and excellent service. Hard to beat!
This company should burn smh every one in the Claims department almost are rude as heck!! They will have an attitude from the beginning of the conversation and hang up on u next. They need to get their life in check. I’m fed up…and I’m …
Our agency works with a number of insurance agencies. Everyone at Agency Insurance Company is fantastic to deal with. We value our relationship with AIC and are proud to represent them.
As an Insurance Agent, I work with many insurance carriers. AIC is one of the best to work with! When I have questions their customer service representative are very helpful. The underwriters are spot on!
We have worked with AIC for years and their customer service and agency support is first class. They are an integral partner for our agency and a great insurance carrier.
Horrible experience, One of their clients rear-ended my car. They are not returning my calls or voicemails.
My car is too damaged to drive very far. …
Agency Insurance Company is a great company to work with. Our agency has had a long lasting relationship and our clients have experienced great customer service and claims experience with the Agency Insurance Company.
Rates and their exceptional customer service
AIC is a great insurance company! My agency has represented them for many years and can attest to their knowledgeable staff and quality claims handling.
This Company has very rude customer service, and they do not notate accounts. Asked last month to take it off auto pay, they didn’t and basically telling me they can’t do anything. Train your employees on proper notation of accounts. I …
WORST company ever they don’t even deserve a 1 ! Peter and his supervisor are the worse!After speaking with the supervisor i asked to speak to someone higher then him he said Laura was vice president got sent to her voicemail and she is out …
I have worked with AIC for many years and have always had positive experiences. The employees and executives are truly a pleasure to work with, which is both unusual and refreshing in today’s business climate.
Edward was EXTREMELY patient with us through the whole process and worked very hard to find the best coverage and price for us. I’m very pleased with the experience so far ❤️
As a producer I look to place my insureds with a carrier that is trust worthy and reliable. AIC has done well to provide excellent service for myself and my clients.
Horrible company, crooks, watch out for their policy and premiums! Read the dotted lines and what they sell you. Lie thru their teeth. New kid on the block. Check their background and ratings before you sign up. No one has heard of them when you need to use the name. Horrible, rude customer service
Agency Insurance Company is a great company. Their products and customer services is excellent. I like the fact that they have Spanish representatives available for customer service and claims.
My brother was recently injured when he was struck from behind by a dump truck driven by a driver with AIC insurance. The driver stopped- saw my brother was injured and actually prayed with him before attempting to flee the scene. The …
Great cycle prices. We have had several companies and there by far were the best. Dealing with customer service and billing is so easy. Would recommend them to anyone.
Less than 1 star is my recommended review also. For over 4 months I’ve been waiting on the insurance adjuster Mr. Young to resolve my claim with no success. They have admitted liability for their insured and though I have submitted medical …
Always enjoy Bob’s visits to our office and the AIC team is polite, helpful and willing to go out of the way to help with any issue!
Worst experience ever! If you have a choice avoid this insurance company at all costs. Ive been dealing with this company now for a couple months. My adjuster that was assigned to me Rasheeda Oliwo was extremely rude and lied to me over the …
Bad service when filing a claim. This company wanted me to use my own policy to cover damages of my own vehicle when it wasn’t my fault but the other person. The representative was so dishonest and was not helpful. BEWARE they just want to screw you over.
My name is Loretta Fuller, CEO of Insurance Solutions Associates in Landover, Maryland. I am quite pleased with using AIC as an insurer in my agency. AIC has provided my clients with competitive rates and stellar customer service.
Chris Dyer should be fired. With video proof and and Officers report showing their insured driver was AT FAULT he claims my claim is denied because I am also at fault. Meanwhile I was NOT ticketed and the officer said on scene to myself and …
This company has the rudest, most unprofessional people out there. My car was hit by one of their policyholders and I have experienced more frustration and been spoken to as if I did something wrong. If you are ever in an accident caused by one of their drivers, prepare yourself to be victimized twice!
Both NFP/Associated Insurance Centers and Agency Insurance Company have formed a solid partnership based on trust and performance over many years. The ability to have dialogue at the highest levels of each organization has been an integral …
This insurance company is like a legalized scam. Save your money with geico/progressive etc. I saved $200+ a year with geico for the exact same term. Never will buy from this company again because now I know how to buy auto insurance myself instead of listening to the BS of those agents in insurance agency.
Be careful. They’ll charge you extra for stacking coverage without ever letting you know why they are charging you and then refuse to remove all of the charge when you call to find out what it is for. I would not go through them again for my car insurance needs. Would give them zero stars if I could.
I have been an agent for 20 plus years with Agency Insurance Company, They are very customer friendly, I have always enjoyed working with them. Claims experience is exceptional!!!
I someone covered with this insurance hit and ran me about four days ago. I called and placed a claim since I was able to follow the guy who hit me and take his plate information to provide to the state police. The state police provided me …
The worst insurance ever, this has got to be a scam. They denied coverage for my claim. I asked the investigator who could I speak to, to help my with his outcome. He told me flatly, ” No one!” However I did call the NAIC (insurance …
My boyfriend at the time (now husband) had this company just for liability on his vehicle. Once we got married and decided to combine policies we went with a different company. After signing all cancelation papers they still continue to …
Tried calling Craig Zabora a number of times to get a pip check sent to my office with no return call. When i threatened to speak with the supervisor he ironically picked up his phone. He agreed to send payment. That was 3+ weeks ago..not …
Their rates were ok but not nearly as competitive as geico etc. I literally got new insurance policy for 50% less with geico for a little bit more coverage also the customer service is mediocre.
I have a claim through this insurance company. Someone hit my car on the street and left from the scene. A witness sent a picture with the tag to the police however, the agent is looking to get an signed statement from the witness only to …
Worst insurance ever. Had them for a few months and they werent even vharging my bank account correctly. I log in online to see I have a balance of $576, so I call their customer service rep to ask why I was not notified that they werent …
7/11/2020 — So far, they’ve given me the lowest premium for minimal coverage I can get in Pennsylvania. I recommended them to a coworker last night who was looking for a lower premium for his 2 vehicles.
If your trying to save money forget it. They try to fork every penny out of you. If you love to spend money by all means go with this company but if you like to SAVE go with another insurance company…this company is a complete joke. Just look at all the reviews…it really has (while your reading this) more 1 stars than 5….
This insurance is the worst you can have. I was victim of a hit and run and they treated me like a criminal. They did not fix my car and they actually acused me of backing up into a poll. My car was smashed from side to side and they had an …
very caring employees, great customer service, and claims handling! An insurance company I love doing business with and they take care of their clients!
Everyone at AIC is super friendly to work with! When an issue arises, it is resolved efficiently and in a timely manner. What I love most about AIC is how detailed the billing is broken down to so there is no guessing on what will be due next for our customers!
I had an accident with one of their “insured”. The woman ran a red light and I hit her in the rear side of her car. This crooked insurance company is denying liability because they said and I quote “our insured pretty much made it across …
My family was in our car when a vehicle in front of us swerved into the oncoming traffic. The car headed towards us lost control of their vehicle and hit our door. It’s literally scratched and a small dent with the paint chipped. The …
I have known and have been working with AIC since its inception. I know this company inside and out and I know that they strive to serve all clients AND claimants respectfully and fairly. There are many issues that go into a claim, …
I would give this company zero stars if I could. Agency insurance, Insured driver hit my Truck , while he was sleep driving and totaled my truck. The insured contacted Agency insurance, after he was given a ticket and advised, he was at …
When i contact provider of AIC they told me monthly premium will be $156/month. and after starting of 2 months they send letter and informed me that my premium will be $215/month. and When i requested insurance provider to cancel then they …
you better hope and pray that you are not involved in an accident with an agency insurance policy holder. they’re claims adjuster will never return calls. very frustrating.
This is not the company that you want to depend on in case of an emergency. The customer service reps are very polite and professional….. however the agents you get assigned to once your claim is filed are very rude I had 2 claims during …
Our Agency is proud to represent AIC, our Insured’s are very happy with their rates and claims department. The underwriting Department are ready to help us with any questions. Special thanks to our regional sales representative Mr. Robert Bozman which is great help for us!
I replaced my policy after 6 days because Geico was less than half the premiums so they charged me a 5% penalty on the entire annual premium. I’m disgusted, and all while people are struggling to survive during this never ending pandemic!!!
– 5 🌟
Don’t do it. They are a rip off. A bunch of zombie mo mo’s in there. I got auto …
Being an agent for over 40 years and representing AIC almost 30 years I find working with their employees and managers very rewarding. They provide a very competitive product and Knowing they invest in the local community and give back is a bonus.
This company is very easy to work with. Customer service is always available and knowledgeable. Great rates and awesome products.
I will be shopping around for new insurance as of Tuesday morning. I’ve only had insurance with this company since August 16,2019 and I dislike it a lot. All I will say is, if you have Troy as an agent through AIC be prepared to talk to his office if you need help.
AIC is a wonderful insurance company. The rates are reasonable, beyond expectations. The agents are easy to work with and their phone system is super simple. You get a representative within minutes. I highly recommend AIC for your auto insurance needs.
I wish I would have read the reviews before signing a contract with them. One of the most unprofessional insurance agencies I have ever worked with. So disappointed, and would rather pay just a little more with another agency than to have settled with AIC.
AIC is a great company to work with. They offer very competitive rates and friendly customer service. I’m not only a customer of AIC for my husbands business but I’m also an independent insurance agent and write business with AIC. – Britney Adams
Just got off the phone with this company after one of their clients hit my Parked car. They obviously use the lowest estimate and Totaled my car. I have to buy my car back at their salvage price. And I have to pay to get “their” paperwork …
The staff is very friendly and helpful. They are knowledge about the products. I have a positive experience every time I work with them.
Low rates. Customer service is not great. You cannot reach your claim representative. Would be great if they could just say they will get back to me but they don’t even do that. The price is the only good point. But look at reviews there are almost just as many one star reviews as 5 and that says something.
I had a car accident over a month ago and AIC is the insurer of the car that found guilty by the police report. I’ve been calling them for three weeks, Dean is out of office for two weeks, and no one has called me back from AIC. I even sent …
Great company, very responsive and a pleasure to work with.
We picked up AIC compared to other companies pricing. The first month was fine $138 for 2 vehicles, they then raised the rates to over 2x the original price $296. I quickly told my agent that this was not acceptable so he contacted them …
I’ve been an agent with AIC for about 20 years. To sum them up in 1 word, I’d say consistency. The are a very stable company, that doesn’t drastically sway their rates or underwriting structure. The underwriters work hard with the …
There is nothing affordable about aic they take your money an find an excuse to drop you after a year. Run DO NOT FALL FOR THIS SCAM STAY AWAY FROM THIS COMPANY.
Literally the worse insurance company ever. Daniel refused to offer any sort of help and he’s rude. Also, if you’re waiting for a reimbursement…you’ll keep waiting…and waiting..and waiting. They’ll come up with every excuse to why they …
This is the worst insurance company to deal with when it comes to claims. They will offer you way less than what your vehicle is worth when you have a total loss. The claims adjusters are rude and not helpful at all. Asked to speak to a …
The reps I’ve spoken were generally unhelpful and less than polite along with my insurance agent being pretty much nasty altogether. Furthermore, this Insurance company raised my premium from what was already upwards of around $1800 to a …
Worst car insurance company I’ve ever had. Had a minor accident (a lady hit me from behind). It took over a week before my agent would get back with me. Then, I get charged for it because they don’t feel like fighting it. The worst part, no one EVER gets back to me about anything. Changing the first chance I get.
This insurance company is a terrible joke of a business. I was rear-ended by a drunk driver in a vehicle covered by their insurance. I had to continually follow up, go get and pay for the police report myself because they would not, and …
If I could I’d give it 0 stars. They are the worst insurance company I’ve every seen. I was in a very bad car accident last year and the claims department was very rude. 6 months later I get a piece of mail stating my license was being …
Absolutely the worst insurance company out there. There service and representatives are the rudest people I have ever talked to. They do not care about you as a customer at all. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL, I SWEAR. YOU …
My vehicle was damaged in shipment by a truck driver who had coverage through Agency Insurance. Agency Insurance went through all the motions but in the end did not pay the damages because their insured…the truck driver…would not call …
This insurance company aic is a rip-off. I took one my cars off the insurance they owe me a refund so they supposed to had send me a check in the mail I never got the check they told me they have 30 days to send me another check .but I got …
I have been dealing with AIC for about 7 years now and have had great experiences. Their Sales Rep Mr. Bob Bozman is great! He is always there if you have any questions. Chris Slemmer is one of the best underwriters I have ever dealt with. He goes above and beyond to help when we need it.
I been working with AIC for the last 12 years and I have a wonderful relationship with my Territory manager Bob Bozman and my commercial underwriter, Debbie Tillery, they knowledge and experience are extraordinary, we have a mutual respect for each decision that is taken. They always available to help.
So the details of my compliment come from a single pleasant interaction with one of the representatives. I had been battling my property management (Timber Top Apartments, owned by AIY Properties in Cyahoga Falls in case anyone thinks about …
Horribly out of date with both technology and claim handing, this company does business like its 1986. They treat their staff horribly, thus with the high turnover you may never speak to the same person twice about your claim. …
I have worked with AIC for years, they have been a good insurance company to work with. The always treated me fairly when I needed something. My clients are also happy with AIC. Every now and then we get one or so customer that …
Let’s face it, not every contractor has a sterling driving record. If it were not for the straight forward AIC rating system and commercial auto product they have, I would not have available to me, the solutions that my clients need. I also …
Ask your local independent insurance agent about AIC and they will tell you they are a great company for your Personal or Business Auto Insurance needs. They also have a great motorcycle product.
Absolutely horrid customer service. Rude staff. Set you up for failure with automatic debit, make sure your funds are there and available in your bank account. They’ll only try to take your payment at 3 in the morning and only once, not …
This is the absolute WORST insurance agency. Their agent outright lied to me in an e-mail and did not follow insurance laws regarding a claim. How they continue to be in business is beyond me. The agent only cared about her renewal …
AIC is a fantastic Insurance Company to work with! Our representative for our agency Bob Bozman is fantastic and excellent at what he does. If we ever have any questions or need anything he is always right there either by phone or in person!! We highly recommend them!!
Unresponsive, unprofessional and unethical customer handling. Moreover, AIC never tells you that they will short rate – impose a higher calculated premium than what they tell you upfront, check pp#34 B-1 of their policy (If you cancel your …
I have had the opportunity to represent AIC as an agent for over 20 years. I have found them to be wonderful to work with ease of doing business makes this one of my go to companies. Staff is always helpful and accommodating especially in an ever changing world of insurance.
I am an agent and we use AIC everyday to help our new/existing customers. Our sales Rep, Matt Woodward has been very helpful and is always there when we need help. He constantly comes by the office and offers his assistance with any concerns we may have. We are very satisfied with his services and continue to work with AIC.
This insurance company is flat out terrible, if anyone says they’re a great company it’s probably not a real person. My insurance agent had me signed onto a fixed price with AIC and very shorty after they jacked my price up a considerable …
They jacked up my insurance from $110.00 to $360.00 a month because I am active duty military and have a out of state drivers licenses! Per gov regulation I am not required to change my plates on my vehicles or my drivers licenses. My whole …
This is the worst insurance company!! I’m not impressed the least bit. They have horrible customer service. They will scam you of your money take ridiculous deductions off of what they should pay you. Tell me it was totaled before an …
Worst insurance ordeal ever. To make a long story short, they were requesting absurd information on very short notice. They were extremely nonprofessional. When they threatened to cut off our insurance, they never sent documentation or …
Have worked with AIC for over 12 years and they are a great company. Their claims service as well as rates are competetive. Sales representative Robert Bozman is knowledgeable and very responsive to our agency needs. He is a true friend and genuinely cares about helping you.
I will not recommend anyone to this company at all, they will rip you off and take your money. I canceled my insurance with ACI and they still took money out of my account. I will say Ms Tia was very helpful every time I spoke with her. But other than that DO NOT GET WITH THIS COMPANY!!!!! NO STARS FOR ME….
I have been an agent for them since 2004 and while we had some ups and downs at the beginning, they do a great job from the agents perspective as well as customers. We have 17 companies and they are one of the leaders and favorites in our …
As a insurance agent dealing with AIC is a very pleasant and simplified experience. The staff is very helpful and answers all my questions. They also have very competitive rates.
Not surprised to see all the 1 stars for this useless company. Had a policy for 1 day and cancelled because I found another place that was half the price. Still waiting for my refund check 3 weeks later that they claim they mailed out. And …
The absolute nastiest and unprofessional claims adjuster I’ve ever talked to. I was rear ended by their insured and they’re saying I’m at fault!!! Not to mention, they are the most rude and unprofessional company I’ve ever dealt with! They …
Great company! They frequently give me a much better price than other companies in the same market. In my 36 years of experience as an agent their claim service is just as fair as any other company. …
WORST insurance company I’ve ever been with. No one answers the phone. TODAY They stole my money by sending me false information about my policy and charged me a price they made up. If u have bad creidt or need someone to take u n ur car. …
Worst insurance company I have ever dealt with and with all the 1 star reviews I am not alone. Customer service is the soooo bad and rude is an understatement. Since I signed up I have received a cancellation notice every month. Why?? …
AIC is a great company to do business with. They have a rate for everyone and so far hasn’t taken huge rate swings like other carriers. Their Commercial product is excellent as it’s not many companies that have the array of commercial auto …
Awful- my elderly parents are claimants with this company, their insured pulled out of a driveway and totaled mom and dads car . This company has continuously tried to rip two senior citizens off, offering them about half of what their …
I have had the absolute worst experience of my life. It’s been 3 weeks and I haven’t heard from my agent at all. She decided to take a vacation and ya know just not let me know. Everyone I have spoken to other then Eric has been …
This is the worst insurance company I ever had! I paid 170 for the last 5 months! Never late! On the last month of my 6 months I go to make my last payment they tell me my policy was cancelled due to no payment made by June 26th. Well, …
As an independent insurance agent, I have worked with numerous insurance companies. I can honestly say that Agency Insurance Company is one of my favorite companies to do business with. The underwriters are easy to work with and are very …
The worst insurance company I have dealt with. I have a truck insurance with them And someone crashed into me so I wasn’t at fault. It’s been three weeks and I have not received a Check yet. Every time I call Dave, The person …
Still number 1 in service, unlike many companies who have reduced service using COVID-19 as an excuse. Highly recommended if you need auto insurance in Maryland
Would never use this company again. My wife was in a car accident that was the other person’s fault we assume as we have never heard who got blamed for the accident. We tried calling Ken Frank multiple times and only got his voicemail with …
This company is horrible. I’m reporting them to the Better Business Bureau and I advise anybody who’s having trouble with this company to do the same. I’m also reporting them to the Department of Banking and Insurance. They are extremely …
If I could give NO stars I would. I can’t imagine paying these people money.
I was T-boned while stopped at a red light by a customer of this company who was …
I got hit by a person with this insurance and the company wouldn’t pay. AIC ask if I had proof, I didn’t other than her front bumper hit my rear side passenger side. AIC said their client said it was my fault so they won’t pay.
I am an Agent with Agency Insurance Company and my Agency has over 25 years of partnering with them to provide competitive insurance in our area. I have found Agency Insurance to be very sensitive to the auto insurance needs of our …
My agency has been partnered with AIC for over 7 years. We couldn’t be happier with the customer service and claims handling that they provide for our clients and always get positive feedback from them. Great company with great rates.
I don’t even give this company one star (but need one to post), and will be reporting them to the powers that be in PA. I was quoted a business auto (2011 F350) premium of $1800 approx in April 2017, and the opportunity to receive a …
Had to call to AIC to report a claim as the party that has this place as their insurance company. Car was hit in September and I have been trying to get payment since to have my vehicle repaired. Multiple numerous calls they accepted …
Run!! They make it very clear they only care about providing service to active customers, and even then it was subpar at best. Good luck trying to cancel your policy.
Agency Insurance Company is one of the best insurance carriers in my agency and I found them to be exceptional in customer service in assisting my agency with my policyholders. Their rates are very compatible in comparison with other …
Their rates are cheap for a reason. Had a policy for many years. My premiums increased twice with no warning or reason. They never fully explained the policy when I first signed up as a teen and I only recently found out they gave me the …
DO NOT USE THIS INSURANCE THEY ARE A SCAM!
I have been on the phone for about an hour trying to get help for my car, when I …
AIC is great to work with !! They are professional and prompt in handling all of our needs. It is nice to work with a company that listens and is open minded to help our clients. Our manager always goes above and beyond in customer service !!!!!!
THE WORSE INSURANCE OUT THERE BUNCH OF THEIVES !!!!! Was with them 2 months and nothinggggg but headaches I canceled insurance with them thank god ! And they had the nerve to not reimburse me for at LEAST some the $330 I jus spent 5 days …
Worst policy ever. Looking for another one ASAP. Don’t sign up w them. They don’t do anything to help you. They just want your money. Worst decision ever. I told my brother to help me out so I let him use my car n unfortunately he got in a …
Not happy with this company. When my policy runs out in January I won’t be renewing with them. They paid off good when I wrecked my truck . But they dont want to pay when someone is hurt. My girlfriend was with me when I totalled my truck …
As an independent insurance agency, we carefully select the insurance companies with which we work. We have been doing business with AIC for almost 10 years now and have been very pleased with them. Their customer service and claim service …
This is the worse insurance company on the market. No point in adding free towing after hours bc no one will pick up the phone. They will not reimburse you. I’ve waited over a month for a refund on the tow and they canceled my insurance without warning. Not happy. DO NOT ISE THIS INSIRANCE 5HWY ARE FRAUDS!!
I’ve been trying to contact a supervisor in this insurance company for my claim because the agents can’t help me because they don’t know what they are doing. Also, they are super unprofessional and when you ask for a supervisor they …
Dishonest crooks. It’s funny how all of their five star reviews are fake.
Stay as far as you can from them if your from pa .
I just got a 2021 brand new car went to add it on my insurance and I got the bill for a extra 385 just for the new car . So I left them got new insurance with …
Our agency has been affiliated with AIC for decades, actually since it first started. They have always been extremely efficient, issued policies very timely and also they are always friendly and helpful in all of our dealings with them.
AIC is one of our “go to” companies. Very easy to work with, efficient and they take good care of our clients . Dale in customer service has been very helpful over the years. 5 Stars!
AIC has been and continues to be a great insurance company to partner with. There rate’s are competitive and there service is incredible. We have no problems referring our customers to them.
RUN fron this company. Gad it for a month or two then canceled and switch to a better one and they still charged me even after leaving and overpaying. RUN!
I’m currently with them & my insurance runs out tomorrow all the bad reviews I see has me nervous about paying them to renew it smh so how do I go about getting a new insurance just don’t pay & go somewhere else ? This is crazy I been with …
As an agent, this insurance company is quick to answer all of our needs, which truly helps out my business in helping to service my clients. They also have excellent customer service and offer the most competitive prices that I can offer to my clients. It is truly a pleasure to work with this company.
Agency claims adjuster Joe Wolf fairly and efficiently assessed and settled my recent auto damage claim. Responsive and reliable Joe Wolf is supremely professional.
This is the worst insurance company I ever dealt with. Their client was at fault with hitting my vehicle. They don’t return calls and service. I filed a complaint with the better business bureau because this is awful.
THE WORST EXPERIENCE EVER!!!!! I was charged 2 months for a car that was reported TOTALED!!!! I reported and submitted the correct paperwork and was still charged money out of my account monthly. Thereafter, for 5 months, Was told a refund …
If your car is in an accident with one of their clients, do not think it is going to be fixed. This company will run and duck rather than doing the right thing. Claims adjuster Nathan has the worst customer service in the world. He really …
If you’re looking for good rates, good coverage and excellent service, look here…AIC is a great local insurance company. They offer personal, commercial and motorcycle coverage. They are expanding and have some fantastic rates. …
Customer service number is horrible they have attitudes. No grace period when it’s time for renewal they also don’t contact you. Don’t be surprised if you end up uninsured.
I wish I could give a negative review. Backed into our retaining wall a week after thanksgiving. Called and thought everything was going well. We sent them the pictures and they sent the supplemental check to the body shop and we thought we …
I have worked with AIC for years, any time I have needed help with billing or claims service they have handled my issues on my first call. They have amazing rates, especially on Motorcycles. I would recommend checking them out if you are shopping for insurance.
I wish I stayed with State Farm before switching to this company that shouldn’t even be in business. I called to get some information on my policy and whoever answered was like “can I help you” not professional at all their customer service …
Do not purchase with this company. They will take your money and not pay the claim. I was in an accident where I was pulling out as the other car was backing out as a result I needed a front end alignment but it was denied by Agency …
Strongly do not recommend the shady practices are beyond belief.
Avoid at all cost
Would love to share more at the moment but I will have to wait
DO NOT USE THIS INSURANCE!!!!!!!!!!!!!!!
I had an accident back in September it was my first ever car accident so I didn’t know what to do I call AIC and they refer me to a guy to help me but all he do …
AIC is great to work with! We love our underwriters, and how easy they make business happen. Thank you for helping us help others!
Allows for online payments. The website is easy to use and is a convenient way to pay. Safer then mailing out a check.
I didn’t have any issues with Agency when I got into a car accident… I called to make the initial claim on the Sunday that it happened, I heard back on Monday. Estimate was made and initial estimate check was mailed out that same week. My …
Terrible claims experience. I tried regularly to get a hold of the claims adjuster to no avail. When I called customer service in the claims department they told me I wasn’t allowed to speak with a supervisor. They would not provide me with …
Great company to work with! Easy to quote and the Sales Manager Robert Bozman is top notch and always a please to work with!
My vehicle was never fixed after a non licensed driver hit my car months ago. Agency rep received my photos and statement still no response.
THEY TAKE YOUR MONEY AND DO NOT FOLLOW THROUGH WITH CLAIMS!!
I am ending up having to sue them after they did not represent me during a lawsuit to which I had full coverage from AIC., for 10 months plus my case manager …
I have dealt with AIC as an Agent for more than 10 yrs. They have always been responsive to me and my clients needs. They have some great rates, and great customer service.
I have placed some business and personal accounts with AIC and working with them was not only a pleasure but their pricing readily replaced the computing and I was able to placed the business with AIC
I used roadside assistance through them and that was one of the worst mistakes I could’ve made. I got a text message that I wouldn’t be able to ride in the tow truck. I called the number of the tow truck company and the guy in charge stated …
If i could give these crooks zero stars I would! Theres a reason you never heard of this company before… they do alot of shady business and deal with a lot of third party agents all of whom offer little to no help if ever a dispute were to …
Every representative I spoke to kept talking over me; how can I correct the invalid information you keep pulling up? Towing service never showed up, on day 2 of trying to get my vehicle towed. Roadside assistance and claims like to bounce …
I don’t have Agency insurance but I had to make a claim with them because I got rear ended. I was bracing myself for a bad experience since they aren’t my insurer but everything went smoothly and they covered all my repairs and a car …
This company will 100% overcharge and steal your money. They overcharged us by almost $5000. They agreed to give us half of it back in a refund and now they are saying they will not give us a refund. Debbie is the worst person to deal with. …
AIC has is so easy to work with, whether it’s talking to an underwriter behind the scenes or speaking to customer service on the front lines. I refer them to call my clients. Dan, Baltimore Insurance Network
AIC has been a great asset to our agency throughout their existence in both the personal and commercial sides of this business. I would like to give them a 6th Star for being the ONLY company, that I am aware of, to maintain a company rep. …
Don’t work with adjuster Lauren, she has some serious issues. I’ve been trying to get ahold of her for almost a month now, they have accepted full responsibility but have been avoiding me to get my car to a mechanic shop or getting me a …
This insurance company is phenomenal. All of the staff are very helpful to the customers and agents. Big props to our DSM Bob. Great guy and you will never meet someone better than him.
My tires were stolen twice I has absolutely no problems with insurance payments. The check was mailed to my home both times to pay the shop. I paid the deductible and was in my way. Customer service was great!
The absolute worst insurance experience I’ve ever had. After getting a quote and going back and forth for a few weeks I accepted the quote and put down a $2,800 down payment only to have them triple my policy premium. After questioning this …
As an Agent, the AIC staff has been responsive in addressing our concerns by providing solutions regarding individual clients. They help us in serving our clients to the best of our capability. I really appreciate Bob, the territory …