Aiken Electric Cooperative offers a wide variety of programs designed to enhance the quality of life for its members and owners.
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
2790 Wagener Rd, Aiken, SC 29801
(Translated by Google) One question, is there anyone who speaks Spanish?
(Original) …
Service is good
Great customer service
We’ll leave the light on for you.keep up the good work.
The customer service is excellent!
This is a great company. 🙂
The people that work there are very kind and friendly.
Aiken co op needs to teach their phone customer service people phone ettiqute! So they dont just hang up on people! Rude!!!
I have had this service 4 years without a problem. 1 year ago my house burned down they got here before the fire truck.
Worst experience with a company ever, rude, no manners, really poor customer service! Thay need to teach how to do a good customer service, have humanity, then they have the highest prices for that kind of service!
Usually have no issues and staff is friendly and helpful, the prices are just getting rediculous though, keeps going up every year even though we put money yearly into making our home more energy efficient
It’s great when the paysite works.
Anytime the wind blows our power goes out. How about fixing the lines instead of “ghetto rigging” them that way when it rains the next time I’m not stuck with no power for 2 hours+.
Great customer service! But they do not play about the power bill anything over $30 it will be cut off!
When we came down from vt first thimg we got blindsided with was a 500 deposit or we were not getting the power turned on had to have father in law help us out after that things were fine but when it came to refund our 500 dollars it was a …
No organization is perfect, but Aiken Electric Co-Op is as close as you can get
These people work hard during all kinds of weather they have always been there when we needed them great bunch of guys always friendly and respectful never had n issue with customer service either
It seems when you use less energy the cost is higher per day! When you use more, the cost is lower! I do not get this. Is it to keep your bill around the same year around?
Cant seem to get our deposit back after 13 months. Each person tells us something different. Never been late. Now we have to wait 16 months wth
I’ve had AEC for 11 yrs and I have been very pleased with their service. Best electric company that I’ve ever had. Moving to Florida and I will definately hate using another. Have one in Florida?
SAY YES, PLEASE!
Fantastic electric utility that keeps the lights on!
My lights are off right now and it’s sunny outside and no report of a storm nearby. Lights go off when the winds blows hard, and a thunderstorm rolls through. I wonder why they can’t keep the lights on constantly with as much money they charge for electricity. My bill is always over $200.00.
I have literally called this company 3 times in 2 weeks. Each person I speak with tells me the same thing, that my heat needs to be set at 68, no lower and no higher, so I changed my thermostat. I work a full-time job 40+ hours a week, …
The past few months our power bill keeps going up. The last 2 months our bill was over $600 and this next months bill came out and they are saying that we owe them over $900!!! Even my mother in law who has not been home and we only had …
24 cents a kw?? SERIOUSLY?? Here in FLA, FPL is 6 cents a kw on peak, my bill in summer with ac cranking nonstop 24/7 on 73 degrees, in a 2/2 house is $80, all co ops are a rip off and they have a monopoly going by not having any other …
Thank you so much for the quick response after the lightning took out the electric in the Wire Rd area tonight. Your crew was on the scene right away. It was great to have the AC restored so quickly.
Again, Thank you so much. You guys are doing a great job.
Great Customer service. They are very helpful especially Bryce. He was super nice and interactive. He was able to reach out to the solar company because we had problem with our solar panels. We look forward to the events that they have for the community and the newsletters. Thank you.
They provide great and fast service, great customer service and great peoole.
This electric company is the most selfish, and non caring in the world. The customer service representatives are so hardened to cut you off. No past due or you will get cut off!!!! The manager Lucas(A Lady, not sure if that’s first or …
Three times in the past hour our electricity has gone out, this is a constant problem with Aiken Co-Op and has been for all the 26 years I have been back in Aiken. Having lived in all parts of the country and in other countries this is the most mismanaged organization that I’ve dealt with when it comes to utilities.
No rain, no storm….power been out almost two hours….this happens so often…..its too hot for this….get it together….the wind barely blows and the power is out….if I had another option besides aiken electric I would take it
10/15/22 Thank you for getting our power back on in a very timely manner! You are great!
Tree fell on power line and knocked the power off. It took a little while but with all their other calls they was very prompt. Thank you AEC of Edgefield. Thanks.
Like a lot of seniors on SS, I pay my bill the EXACT same day my check goes into my account. This month was a 5-week month, so I would have been 1 day late, but an AEC thug broke thru my fence, took the chain and broke the padlock, and I …
Always friendly staff and affordable. They do a great job keeping you updated with restoration times if power goes out.
Aiken electric is a very family-oriented company they give you your money’s worth and then make sure that you have light and they do try to work with you thank you Aiken Electric
Electricity in SC is more expensive than many other higher cost of living states. The representative on the phone (Leslie) was very knowledgeable and friendly.
My power us out rn on Banks Mill Rd, but the coop has been good for years. Hope it’s back up soon. 12/4/22
Friendly customer service, very polite and helped me get connected for new service. Their service technicians are very prompt and professional. I would recommend them to anyone within the Aiken Area.
Aiken Electric is a great company! The dispatch department is awesome! Always willing to help when you call after hours!
Aiken Electric Co-op is a great member owned company and I am glad that we are in their area always great service whether it is a phone call or in person and there lineman are the best always very prompt when there are outages.
The best utility company around! They do a fantastic job empowering our community. They do this by providing reliable, competitively priced energy and other services we as the Members desire.
I’ve had Aiken Electric for about 4 years now. I have absolutely no complaints. The customer service is always prompt, friendly and patient. I know working with the public can have its ups and downs at times, if it does this team never …