Literally no branches left in San Antonio.
Edit: You mean the only 3 branches left in the city. That are always closed? Or how about the atms where you can’t even deposit immediately. It’s 2023 get with the picture.
No such thing as customer service. Been trying to reach out and have called all customer service numbers. The call prompts just loop back and forth and no representatives answer when selected. Emails have been ignored. Embarrassing
I was hoping to open an account but was placed on hold initially And had to wait for a very long period of time. I then learned that the contact center is instructed by management to take two customers at a time (via chat and phone) hence …
I have had 3 auto loans and am currently doing an RV loan with them. They are always AWESOME to work with and have some of the very best rates for well qualified borrowers.
Been the member for eight years, signed up right out of basic training. Where do I begin? First, the loans – had two cars finance through them, never again. They are stingy and give higher interest rates then other vendors, USAA will give …
Poor consumer relations, non responsive requests, ignorant customer service. I would not recommend this establishment for ANY financial needs!! had an auto loan for over a yr. NO LATE payment EVER. Requested change of due date. They sent …
Been with this credit union since I was a child, my grandfather was the one who set up my account. I remember having such an easy time using the services and being able to call day or night whenever I had an issue with a stolen debit card …
If I could give them zero Stars I would. I’ve been a mandatory member for 25 years because of a union required vacation fund I started participating in May of 1995. Over the course of 25 years I have financed the boat a couple of cars with …
Writing this to offset to nonsensical reviews on here. I’ve had multiple auto loans with AFFCU and they are always great. I have had some issues, but they have made them right. Still my go to bank for loans. Very friendly staff! …
Unable to speak to anyone with issues. They throw you into a Que and state will call back. IF they call back could be 3-4 hours or not at all. Customer service is awful!!!!
Switching to a reputable bank.
AFFCU has been a great bank to me for years but their system is somewhat archaic. If you need to change, update, amend ANYTHING they requre a letter saying the details of the request then emailed to them. And to call them is a MESS. I …
AFFCU changed their website. I have to re set up accounts to make payment. Could take multiple days to get set up so I call to pay over phone and they want to charge me a fee for paying over the phone. The only reason I have to pay over the …
This is the WORST financial institution that I have ever dealt with. They put a negative information on my credit report for delinquent payments, on a loan that was already paid off. Now, a year and a half after the loan was paid in full, …
Absolute worse credit union ever. Just found out for the past 2 years they have been charging me CPI insurance despite me having full coverage the entire time. I asked for the $3500 to be refunded back to my loan and provided insurance …
I’ve had a car loan with AFFCU for a while and never had any issues. The loan was for a Honda, but I decided to refinance my other car thru them as well and it went smoothly. Erica from Financial Services was very helpful. I got a better …
Literally no branches left in San Antonio.
Edit: You mean the only 3 branches left in the city. That are always closed? Or how about the atms where you can’t even deposit immediately. It’s 2023 get with the picture.
They definitely racially profile
I love the friendly employees they’re always
pleasant greeting you with a smile.
I would ask anyone to join our family!
Air Force has always been there for me, while other banks didn’t.
Used my net income as a business owner for a loan…. how stupid is that.
We’ve banked with them for many, many years. I have only one complaint. No one answers the phones. I’d still give them a high rating.
I can’t wait till I finish my Auto loan with them, never again. They need more customer care training as well.
No such thing as customer service. Been trying to reach out and have called all customer service numbers. The call prompts just loop back and forth and no representatives answer when selected. Emails have been ignored. Embarrassing
I was hoping to open an account but was placed on hold initially And had to wait for a very long period of time. I then learned that the contact center is instructed by management to take two customers at a time (via chat and phone) hence …
Would not use this bank again for a car loan.
I have had 3 auto loans and am currently doing an RV loan with them. They are always AWESOME to work with and have some of the very best rates for well qualified borrowers.
Wow, so many negative reviews! I’ve had nothing but positive experiences and great interest rates from AFFCU.
Been the member for eight years, signed up right out of basic training. Where do I begin? First, the loans – had two cars finance through them, never again. They are stingy and give higher interest rates then other vendors, USAA will give …
They have worked with me the entire time, I got such a great rate with them. I would recommend AFFCU to anyone. Thanks again
Poor consumer relations, non responsive requests, ignorant customer service. I would not recommend this establishment for ANY financial needs!! had an auto loan for over a yr. NO LATE payment EVER. Requested change of due date. They sent …
Been with this credit union since I was a child, my grandfather was the one who set up my account. I remember having such an easy time using the services and being able to call day or night whenever I had an issue with a stolen debit card …
If I could give them zero Stars I would. I’ve been a mandatory member for 25 years because of a union required vacation fund I started participating in May of 1995. Over the course of 25 years I have financed the boat a couple of cars with …
Writing this to offset to nonsensical reviews on here. I’ve had multiple auto loans with AFFCU and they are always great. I have had some issues, but they have made them right. Still my go to bank for loans. Very friendly staff! …
Unable to speak to anyone with issues. They throw you into a Que and state will call back. IF they call back could be 3-4 hours or not at all. Customer service is awful!!!!
Switching to a reputable bank.
AFFCU has been a great bank to me for years but their system is somewhat archaic. If you need to change, update, amend ANYTHING they requre a letter saying the details of the request then emailed to them. And to call them is a MESS. I …
AFFCU changed their website. I have to re set up accounts to make payment. Could take multiple days to get set up so I call to pay over phone and they want to charge me a fee for paying over the phone. The only reason I have to pay over the …
This is the WORST financial institution that I have ever dealt with. They put a negative information on my credit report for delinquent payments, on a loan that was already paid off. Now, a year and a half after the loan was paid in full, …
Absolute worse credit union ever. Just found out for the past 2 years they have been charging me CPI insurance despite me having full coverage the entire time. I asked for the $3500 to be refunded back to my loan and provided insurance …
I’ve had a car loan with AFFCU for a while and never had any issues. The loan was for a Honda, but I decided to refinance my other car thru them as well and it went smoothly. Erica from Financial Services was very helpful. I got a better …