About FIF AireBeam LLC AireBeam provides broadband fiber and fixed wireless Internet service to more than 8,000 customers in Pinal, Maricopa Counties and surrounding areas. On the commercial side, we work with builders and RV park owners to bring service to their residents, as well as powering businesses throughout the Sonoran desert. AireBeam is a subsidiary of Boston Omaha Corporation (NASDAQ: BOMN).
| Thursday | 6AM to 12AM |
| Friday | 6AM to 12AM |
| Saturday | 6AM to 12AM |
| Sunday | 6AM to 12AM |
| Monday | 6AM to 12AM |
| Tuesday | 6AM to 12AM |
| Wednesday | 6AM to 12AM |
13590 S Sunland Gin Rd, Arizona City, AZ 85123
The signal is pretty darn good, usually, and the few outages that occur can be explained reasonably. Streaming is more challenging. It’s the load my use with 2 tv’s, 2 smartphones and a tablet and a laptop place on the system during peak …
This company rocks lol. Look at all the 5 star reviews, idk how they’re rated 3.1. All around nothing but a glowing recommendation from me. I’m stranded out where it’s essentially Century Link or bust. (Shots not fired, nothing personal) …
My service was always going down. I couldn’t get any help. It took them hours to get back to me. When they came and got the equipment they just left the wiring on the ground. Worst internet and worst customer service ever from this company. I will NEVER use them or refer them to anyone
I can get better internet coverage if i stood at the top of my house wrapped in tin foil than with these guys. For starters i was given an old router until the new one comes in still have not heard a thing. Apparently the area in Eloy that …
I appreciate Rick reaching out and wanting to solve the issues we were experiencing with our internet service. He was knowledgeable and offered suggestions for improving our service. He listened to our concerns and upgraded our internet knowledge. We look forward to continue working with Rick.
Very fast friendly and helpful.
So far this satellite service is good. Couple of hiccups here and there. Usually takes a phone call or unplugging the router, on the customer service side, I can always get my issues resolved when I chat with them. I would recommend if your looking for satellite service.
The Airbeam service was very good and no issues for the first two months. Now, we keep losing connectivity on a frequent basis. When you call, the first level of service is good. If your issue needs to move to the main office, everything …
Put in for an upgrade to my internet because the 20 mbps plan isn’t strong enough for what I need out of my internet and wanted to upgrade to 50 mbps. I put in the work order 2 months ago and was told within 2 weeks I’ll know if I can upgrade or not and since then I have heard no response to my upgrade request.
I had a very good experience with the crew of guys that installed the fiber optic cable for our RV site. The morning crew installed the hard cable from the junction box to our site. They did have some difficulty getting the snake wire …
I am VERY frustrated with this internet service. We
have been a customer for a long time. We too just found out by a call to update our credit card on file that we were paying quite a bit more for an antiquated …
I’ve been trying to contact them via text msg and email but no one answers. I just moved to a new place and trying to switch my internet from my old house to my new one for 3 weeks already. NO ONE answers. We need our internet for my …
For all of the options in the Maricopa area, this company is easily the most serviceable and the fastest we can get in the outskirts. I love their employees! Their boss, Gregory, talks very horribly down to people and it’s very publicly …
Shawn with airebeam was professional, friendly and had a sense of humor! Thanks girl!
Live programming and streamed movies stop and restart too often which is very irritating.
Very great, honest company.
Highly recommend Airebeam!
My tech Eric made sure I was all set before leaving. Very cool guy, great …
Great customer service. Pay by the month plan works for me. Affordable.
Downside is it’s a metered connection. I’m stuck at 20mbps service. It’s ok as I can still game while wife watches TV. TV buffers while she’s watching. It used …
Eric Wilhelm was extremely helpful and answered all of my questions, and I had a lot of questions and concerns. Install is very professional and clean looking. So far, my husband and I love the service!
They offer texting and their response time is good. Was having some issues and they came out the following week to replace my antenna. The men who came to replace were very nice.
Sent them a text complaining about poor internet and got help. A software update plus a new updated antenna. We had to wait awhile for the appointment for the antenna installation but today was the day and the job was done quickly and at …
AireBeam is almost an entirely new and better company with improved fiber-optic internet that comes with a step-up in customer service. …
David was so kind, polite and knowledgeable. David went out of his way to help and make me feel at ease. I had a fabulous experience and would rate David’s service higher if given the option.
AireBeam has been a wonderful and professional company the entire time of use. If I wasn’t moving I would still be using them.. all the staff that I have been on the phone with throughout time, the installer, to the uninstaller have all …
I am so amazed at the speed and service I have received from AireBeam. This is my first day. The installer was very professional, knowledgeable and explained everything to me. He made sure I was up and running before he left. Five+ stars to him. Thank you.
So far I have had great customer service with every issue I have experienced. The issue is usually resolved with 24hrs if not sooner. The issues I have experienced were due to the area I live in. I have been a customer for a few years and I have only had to contact them a couple of times.
Airebeam has done an outstanding job with installation, moving to a new home and installing again, all within 6 weeks. A crazy time for me, but the professional installer did a great job. Thank you.
Trying to start service you can not get a hold of any of these people, I see all these 5star ratings, not here in Casa Grande az, I haven’t heard one comment from anyone in this mobile home and rv park that wasn’t negative, and Sundance …
Everyone i dealt with at Airebeam was amazing! Adrianna was extremely pleasant and professional and so very helpful over the phone. Today, David came and did installation and he couldn’t have been nicer. He was professional and courteous …
My first experience was shaky, as the gentleman told me the system was down for upgrade at Sundance 1. …
Install techs were courteous, professional and answered all questions. Cleaned up after their work and were prompt. Overall excellent experience.
Did not deliver on conditions that were promised when we signed up. After me asking specifically about seasonal service and the cost it would incure, they told me in February that there was no cost while i was away, just a reconnect fee …
Great experience with all employees from customer service to the installation team. No issues and professional during the entire process. Great speeds to where the entire household can enjoy streaming and gaming at the same time!
Received text that David, the installer, was enroute and would arrive within an hour. Arrived about 15 minutes later, went straight to work, and internet was up and running within 20 minutes. David was very personable, courteous, and professional. Great job! Thank you very much 😊. …
Change of review. The tech was great but the day after we went back to really slow speeds. Sent picture of speed test. No response. We are running at 1 down and .5 up. Paying for 8 down and 4 up. Good luck getting any service. From the …
UPDATE: The technician returned hours later and installed their modem since the modem I owned was insufficient (although he told me it would work as well as theirs, even though I stressed I don’t mind paying for a new modem if it would work …
Absolutely positively one of the most unprofessional companies I have ever had the pleasure of dealing with, was supposed to have service installed received a phone call saying that the tech was at my house but left because the house wasn’t …
I was scheduled for weds, they called and said they had a cancelation would I like to be installed early…umm yes.. the tech was very polite, explained everything to me and did install very quick. Im was glad. Very happy so far.
More outages and 9 times out of 10 “unable to connect “
Eric Wilhelm was great, prompt, polite, cautious and informative. Very pleasant to deal with …
AireBeam puts customer service first for sure. They are on top of any issue like no other company I’ve encountered. It’s such a difficult time to do business in theses worrisome and restricted days due to this epidemic but from the sales …
I live in Arizona City and we do not have many internet providers out here. I started with century link with 7mbps for $60 a month. Then I discovered Mitrelink, and was pleased with the 46mbps WHEN connected via Ethernet, 25 on wifi. But …
I’ve had the pleasure of working with Adrianna multiple times and she is an absolute professional. She did a great job of facilitating installation of Airebeam’s fiber service for me even though my travel schedule was hectic and I could …
I ordered internet on Nov 19th and I’ve yet to speak to anyone about getting hooked up. I set up my online account like they asked but nothing! I asked to cancel my order, I guess I’ll go elsewhere 😡 Their communication is sad… …
After rating Airebeam’s service with one star I received a call from their customer service. She was very apologetic and did all she could to satisfy my frustrations. For that reason I am upgrading my review. I am thankful for the company’s response to my concerns.
One star for poor communication and the install Steve was very unprofessional. What I was told over the phone with Rick did not go as planned. Just left a big wire running through my living room. All of this would of not happened if they …
The text option when needed help is great. They are always quick to respond! The installation was easy and the service guy, Nathan, did a great job! Happy with our new internet service.
Have had AireBeam several years. Have had few problems but always taken care of promptly. They are extremely courteous and helpful. Professional in all aspects.
just didnt like the exterior having to run wires
Rick answered all our questions and was very helpful. He took his time and explained to us what our problems were and how to correct them. He also was kind enough to tell us if we have any other questions to feel free to call him. I would highly recommend AireBeam to anyone because of the customer service I received from Rick.
Stephen was prompt, communicated his arrival, and professional. He discussed multiple installation locations and allowed us to choose the one that worked best for us. Prior to finalizing installation, he verified signal strengths and.provided his contact number for any future issues. We are happy with the experience.
The best customer service I’ve ever experienced!!
Airebeam is amazing. Great customer service and internet service. We live in Florence and wasn’t sure who to use and we came across airebeam and decided to take the chance. We never had any issues with the services or anything. If you need internet I would definitely recommend using them
Customer service was very pleasant and helpful. We were able to get an appointment to install internet quickly, and the technician was quick and professional.
I appreciate the customer service the team at AireBeam provides. From talking to Beverly over the phone to Phillip coming to my home to troubleshoot, it’s been a stress free and pleasant experience all around!
Update: Good service for the area
Got 20 mbps for a while. now i get 70kbps. This is no where near 20 mbps!!! …
I contacted your place of business to discuss a payment option, your representative handled quickly, polite and professional.. they didn’t let me hang up without asking what else they could help me with , so I gave them another issue I was …
From the start Airebeam has been very patient and helpful- They have answered all of my questions including repeat ones without issues or tone. Customer service response has been fast and spot on both initially when looking for service and …
The service was fast and worked great.
It is constantly going out and when we tried to contact them to upgrade our service nobody answered. I highly recommend this service for anyone who wants to say they have internet but don’t actually want to use it. …
Got set up with the new fiber optic service. So far it’s amazing! Very fast! The whole process from ordering, to getting the lines located, to trenching the line in the backyard, to final installation was very smooth. Highly recommend if you have internet, switch to the Airebeam fiber optic!!
We have had good experiences with AirBeam. Today , Eric, the tech , updated our tower and got us back on the internet after we hadn’t been able to journey to AZ for the past 2 years. We previously had used this service for approximately 5 …
Polite & professional. Pompt as per their anticipated schedule.
Sandro was very, very helpful told us things we knew nothing about. Up graded us and I believe he fixed our problem with no headaches. Keep this employee he knows his stuff. Thank you Sandro, Linda
I am paying for the 50 mbps plan at $120 a month. What am I actually getting in mbps? Approximately 5mbps to 10mbps.
I had showed the man, who came to install the internet, the speed that I was …
Shane did a great job with our service
Shawn was very friendly and informative on what to expect on the relocation process. Thank you Shawn
Steve, has been with us since the beginning as he installed the system. He is Very knowledgeable and professional. But above all that he is kind. He gets right to the point gets it fixed and he moves on. We Always enjoy when he comes to our house as we know the problem will most likely be fixed right there
Update to our experience. The customer support supervisor did call me back and made everything right. Our antenna was pointed to a different tower and the reception was solid and reliable. Eric (the service tech) was outstanding and my …
Great experience so far. Their Technician David is very friendly, very personable, very knowledgeable. David did a great job installing the equipment. I would recommend this company and this tech to everyone.
When I got to my “winter home,” I found the my interest wasn’t up. I called AireBeam and “live-chatted” with a very cooperative and understanding Lisa!! When Lisa couldn’t help me with my issue, she set up an appointment for a tech visit …
I just had my fiber optics activated and my computer which was in a different room was very slow. I called and talked with Lisa who was very positive helpful and courteous understanding. We talked about the differences with routers hardwire …
I called and was helped by Sandro. He was professional and friendly. He managed to help me with the issues I was having on both of my accounts. He was wonderful and answered all of my questions. He also made some suggestions I had not even thought of. Thank you Sandro!!
Pleasantly surprised by excellent customer service!!
I sent a message for customer service on a Saturday morning. I didn’t expect an answer until Monday at the soonest. To my delight, a nice gentleman named Rick …
Website works great. Like the seasonal disconnect program as well
I would rate zero if I could, I try to play a simple game online and always lagging try to up my plan but told I can only have 20mbs in my area when they have a 50mbs plan and besides I dont even get my 20mbs I only get 5mbs I am tired of lagging you guys used to be good but now I cant have a single day of non lag.
Nathan arrived as promised and very quickly replaced our antenna. He was very professional and nice. We have had AireBeam for going on 4 years and have been very happy and impressed with their quality and service.
It took a little while to get set up with service, due to leaving messages and communicating through text. However, they are professional and knowledgeable. The tech, David came out to replace the antenna was exceptionally efficient and pleasant. Thank you.
My internet service has been working at top speed without an interruption.
This review is about the tech they sent to my house. He was professional, polite and very helpful. Replaced the antenna and after he left I realized the router I bought from them a couple years ago wasn’t working so he came back with a …
This morning Ms. Lisa was helping me reset my password an gave me the best news of the day. Faster speeds at a lower price!! I am so appreciative of her honesty and great customer service. Truly caring about the customers is clearly her mission. Well done today Ms. Lisa. Thank you again.
Everyone was very helpful with updates and new antenna. Only problem that I feel i had is that when therw is updates you should reach out to your long time customers that things need updated and not wait until customer calls with problems because of old equipment. Other than that employees with airbeam are great
I experienced lost Internet connection. I called the company and was connected with a tech named Lisa. Because of the nature of the issue it took a while to diagnose. However, Lisa using a process of elimination by questioning was able to …
Sean was very punctual, professional and successfully completed the task of getting our cable working again! He is an excellent tech! My 5 star rating is for the quality of the tech service, not to be confused with the actual rating for …
Man I have just had one heck of a time trying to find quality internet service since moving to AZ City but AireBeam has really come through for me! The service works great for me and at a fair price!! They were quick about getting me set up …
The installation was on time and the technician was knowledgeable and friendly.
I texted support for assistance, they replied promptly and Layla was SO helpful. She even helped me understand terminology I was not familiar with. I was able to upgrade my services for a lower price and schedule to have a technician come out for the next day!
Our experience with AireBeam did NOT start off to a great start. However the service man that came and hooked up the service saved everything. We have given AireBeam a second chance and hopefully they do us as customers as well. Their …
On time and very friendly, helpful technician.
Our experience with the team of professionals from Airebeam was outstanding. From initial contact, to burying the cable, to the final install was all very professionally done. The crew that buried the cable were awesome. Couldn’t hardly …
I called Customer Support with an issue and Ed took it upon himself to call me after hours to ensure I got my issue resolved!! Can’t beat that service! Thanks a million Ed!
David was very kind and professional. He took the time to make sure we knew what to do and what not to do with our new system. He was quick and came early in the time block we were given so we didn’t have to wait around all day. We are very pleased with the install process and look forward to using our new internet and land line.
My tech did a great job. He checked connections inside when antenna was ok. Ended up being a bad connection on the.
Wire coming in from outside and a rusty connection. He ran new wire, made sure …
Not sure how I feel yet, its been almost 2 weeks since I’ve filled out an order form and I have not recieved any calls. When I reached out via text, they were responsive within a couple of hours, but stated that they are backed up a week or …
As always, a very professional installation by Sean. In many visits to our park, he is consistently pleasant and professional. He knows what he is doing even in challenging installations and is a huge asset to the AireBeam company. …
AirBeam has made it very easy to re-instate your wifi.
Our service has been very poor over the last month. Hopefully you find the problem.
I had my airebeam service transferred from one home to another. While I’m looking forward to my fiber installation, I’m happy with my tech who came out to install satellite for the mean time. Phillip was professional, courteous, and a helpful friendly tech I greatly appreciate. Thank you for your kindness and knowledge Phillip!
Sean did a great job and is very knowledgeable and very customer oriented. It is so refreshing to have a great job not only done but done right the first time. Also his praise for the company and its product is a breath of fresh air. The service so far is flawless and affordably priced.
My service deteriorated significantly the last few months. Tv became very frustrating and unwatchable due to the audio and video being out of sync, only to be interrupted by buffering. I called many times (6-8) and was told my service was …
I love the service I get from AireBeam, I checked every choice above since they all apply. Their service is efficiently taken care of, done quickly and friendly. I Spoke with Sandro today and his assistance was beyond compare. Thank you so …
Great job. Quick and efficient. Service is great
Best customer service ever. Love the 1gig speed.
I scheduled an installation fairly quickly, but the installer never showed. No phone call, no nothing. This was on a Friday, but I texted them all weekend because I lived in an area of little to no internet and phone calls were iffy at …
We have been with airebeam Since November 30th of this year. I could not be happier with my service . I haven’t had any problems with it at all and I cannot believe the difference In being with a company that offers fast speed Wi-Fi! I …
Great at first, but now my internet is always cutting in and out, never at a steady rate which is SO annoying. I’ve had it fixed once by a tech who stayed on top of things til 9:30pm at a point but when this is the only service we’re …
Customer service was so nice and informative, my installer was so down to earth and helpful. He didn’t leave until he tested the equipment and saw that we were up and running! I would definitely recommend!
Live out in the desert in Arizona. Installer came out and was one of the most professional and knowledgeable people I have run into. Did an exceptional job in installation and then helped me set up the system. …
Everyone at this company has put up with all my dumb questions and has been nothing but professional. Eric installed my internet and he worked with me so it looked nice and wouldn’t be an eyesore. He is very meticulous and I appreciated how …
Great service rep, nice work, polite, and on time !!!
Shawn was very helpful in setting up appointment for final installation.
They had really good customer service and answer all your questions
Excellent service and done quickly. Impressed with top service of this company.
The technician was great and very polite good service
Had fiber install in my home Airbeam is fast n internet is great!
Quick and welcoming. One of the best internet providers I’ve worked with.
Just hooked up to Fiberoptic in AZ City AZ. It’s only been a few days but love the fast speed! We noticed a difference right away! You could not tell where the line was buried after they HVACed. The crew put the rock and yard back exactly …
I am generally satisfied with the service. However, the periodic outages are a little disturbing. Several time s a month I have to activate the hot spot on my smart phone.
Coming from the city and the only option being COX the AireBeam team was amazing at providing us with information about their service, executing a quick and efficient install. The service has been amazing with zero issues. The speed is more …
Service techs were very knowledgeable, service was professional.
The customer service AireBeam is spot on. Their growth and determination to become a stronger customer service department has definitely paid off. A big component to that is obviously the employees that put in the effort. Then you have the …
Professional service person, quick hook up and excellent fiber internet.
Tech knowledgeable and on time.
So far, working good!
Lisa in customer service/tech is very helpful. But phone wait times are long. They do great with following up and resolving issues in a timely manner. However, I would give a 4 star based on phone wait times, but due to them being the only …
Lisa called me back at 7 PM even though I didn’t even leave a message when I had called. She walked me through the process of moving our service to our new location. She got us on a cheaper, faster plan without me even bringing it up. She …
We’ve had AireBeam Fiber optics for a few months now & I can’t express how wonderful it is.
Your employee Josh arrived & explained to us the install steps & made all the …
Putting aside some growing pains, I’ve been satisfied with Airbeam, especially the customer service for years!
Very great service, fiber is working great. Everyone there is friendly and helpful
Changing this for now. They have a hell of a response team for reviews. Just annoying that it had to get to this point for a resolution. Beverly and I forget the other name we’re very nice after.
The response time was amazing, I had my mothers internet up in 3 days big improvement from last year they barely returned our calls. …
Ed went above and beyond to save a customer and I can assure you that had it not been for Ed and his level of attention I would no longer be a customer of Airbeam. He was able to improve the situation and I’m willing to give Airbeam more …
seriously? by far insane they are allowed to charge people for the speed of internet they provide. Not only do they gouge you on price, but they dont honor their long term customers with any kind of incentives when the plan they are stuck with for 80$ a month is 3 MB/s? is this DSL 2005 edition?
Everyone I encounter at Airebeam is very professional and helpful. The service runs very smoothly (I never have any issues). The installation at my new home is very aesthetically pleasing because it was professionally done. I always like it when Nathan does my installs – he is the best!
Everyone at Airebeam is easy to work with and committed to helping their customers. I especially want to thank Ed for his time and effort to help resolve our issues. I highly recommend Airebeam.
Horrible service. Internet has been down for 4 days now, they will not return calls or help in any way, On todays call they did say it would be another 7 t0 10 business days before they could help. …
Honestly if it could be negative starts thats what I would give customer service is terrible and so it the service in general that don’t care about the customer at all just about making money
We live in a more rural area of Casa Grande and don’t have many options for internet. We have had Airbeam for about 6 months now and for the first 5 months or so, we had good speeds. Airbeam has capped speeds in our area at 20 MBPS as they …
Giving a 5 star so it can appear up top. Do not get this company half of the time your internet doesn’t
Work. They’re help line is inconsistent I have to wait hours for a reply or to …
Great service from the main office representatives and the field technician!
We have the fiber optic at the Desert Gardens RV Park and it is lightening fast. However, the internet goes down offer (sometime multiple times per day), so you can’t rely on it work work video conferencing. Also, the customer service is …
Thanks for the hookup and everything is working fine,slow but ok !
We have been trying for three days to have soneobe ctc us. Very poor cs!! They said a mgr was calling us in a coupke hours and no one has line isbusy !! Total awful
speeds are good but not for the price, granted it is fibre but 100 mbps for 140.00 a month is more than i was paying for over 900 mbps when we had cox. Airebeam expects us to pay 300 a month for those speeds and random dropouts
Installer was on time, worked quickly and was very cooperative, cordial, and competent
We have been hooked up for a week so far we are happy..
The technicians were very courteous professional and swift and all they did.
Abram and Ricardo were exceptional. Courteous and efficient. Thank them
Tech was very prompt and very pleasant and very efficient. 5 stars.
Shawn is the most pleasant phone rep I have ever dealt with in the communication / internet business field
Great customer service with seamless internet start/stop. Pleasure doing business with Airebeam!
Installation was great. Young man was very friendly and knew what he was doing.
I live in a RV rental park that has had Airebeam for maybe 15 years. THe park went private with co-op ownership 4 years ago. Airebeam offered to install fiber and remove the Over the Air service. We have about 270 locations that needed …
AireBeam has great service very happy with them if u guys live out here in az city I highly recommend them
Not Impressed. After signing paperwork with AireBeam for fiber service in Arizona City on the 28th of February 2022, our household is STILL waiting to get tech’s out to the house to connect our service, as of 26 April 2022. We have had …
Have been a customer for over 3 years and am amazed at the above and beyond service l have received. Just wanted to say thanks to LUIS a technical support employee. He was unbelievable in how he dealt with my problem, kind easy to …
Very professional and fast I love how small their modems are.
I was assisted by Ed on February 11. Ed walked me through a step by step process to reconnect my Internet because I had attempted to reset some thing myself. He was reassuring, thorough, precise, and also very kind and funny. Not only do I …
I live in a rural area. I was concerned about my internet service being inconsistent and unreliable. I am happy I chose Airbeam. It has been great!
I was the very first in my area many years ago. They didn’t even know if the signal could reach my home, which is in a very rural desert. I was very happy for many years and the tech service was great. Since !/2022, the outages are frequent …
Mr Arturo provided excellent customer service following up with explaining the contract terms and steps for the installation process!
Service is great. The technician was great his name was James.
Average speed at best barely fast enough for streaming and expect day or more long download times if your a gamer like me overall below par in my opinion
I was very pleased with AireBeam service. The employees were knowledgeable and polite. Got everything hooked up and running!
Chase was most helpful and very patient while helping us with our problem. We appreciate his help and support very much.
UPDATE (9/24/22): It’s now been over a year with airebeam. The internet became a bit more reliable, but there were still constant outages, and I never had my service upgraded since I first inquired over a year ago. I am finally to the point …
Ms. Shawn, is AWESOME! OUTSTANDING Customer service. Great listening skills! Looking forward to what the future holds.
Very good customer service. The technical support team was very courteous and friendly.
I’m still not getting good service to my printer, I asked for it to be installed in my office, they told me I would have good reception from the spot that they placed the microfiber. Not happy with the work that they did, cords strung …
Don’t bother wasting your time or money with this terrible internet service. Doesn’t work more than half the time. I’ve called and left messages 3 times in last week, I’ve tried sending an email, and no response from AireBeam.
The technician was very patient trying to get my phone to connect with the Wi-Fi. He was very helpful
I spoke with Ed yesterday to up date our account and to place a vacation hold on the account. He was very courteous, helpful and professional. This was a very pleasant contact with your Airebeam employee.
Bandwidth is very weak for fiber.
No improvement.
Fiber shouldn’t be this bad. …
From the time we set up the appointment we were always informed. The installers were friendly and helpful. Had a few questions, called customer service, Victor was very helpful. …
From telephone support before the sale to the installation techs after the sale, the entire staff has been very nice, helpful, and professional. First impression of the connection is great also. …
AirBeam is the best internet service provider great customer service and installation was fast and efficient my family couldn’t be happier we went with them
The internet has been dropping off endlessly this past week. More than usual. I called and though the guy was nice enough, he had me restart the router, which we had already done. Then he basically shrugged and said ‘we need parts for …
Young man who did our installation was professional but friendly. Very pleased with our interaction with Airebeam
The AireBeam tech that installed our new modem was extremely knowledgeable, polite and was in and out in a few minutes.
Super fast installation, very knowledgeable and efficient techs, great service!!
We have have had internet through Airbeam for the past four years. We have had no problems at all. Streaming is absolutely wonderful.
I needed information about upgrading our service and the customer representative was very helpful and informative, I made the upgrade and am very pleased with the experience.
Installer Michael was friendly and explained things very well and got my internet up and running quickly.
Since connecting to fiber cable have had no problems. Returning to service after being on vacation hold ever thing worked as advertised.
The service is spotty and at times off for days.
Just when you need it it goes off or the signal is to week and just buffers.
It’s very frustrating and If the service doesn’t get better we will try to get …
Technician was a little late, but made up for it with professionalism and knowledge. Quick and easy, highly recommend Airebeam.
The experience was amazing and the tech was very easy to work with. And how do you say no to a 250 GBps for only $90 a month.
Airebeam has been great to deal with. They hold true to their schedules provided and service has been uninterrupted even with all the storms that has affected Arizona City all summer.
The service is outstanding as far as speed goes. The ability to get a live human was non existent when I tried to sign up but I understand it is better now, keep u p the good work
I lived in Chicago almost 40 years. Had every service possible. Paid a premium for Xfinity, and it always went out. …
It was a very easy transfer thanks to our installer. Knowledgeable and helped me through every step to make sure I had it right.
Wonderful experience. Seems to be good service. Technician did an amazing job getting me started quickly and efficiently.
Great service and very kind staff when talking with them. Emails and updates are always great. I have to problems or issues with AireBeam. Great service.
I would rate higher if they offered more speed. But they were quick to respond and the installation was a snap. They were honest, professional and affordable.
My scheduling experience was negative. AireBeam twice changed my installation time/date without consulting me or telling me. So far the service itself has been as advertised.
The installer refused to install where current internet is because the entertainment center is big, even though my daughter was going to move it as I have moved it all alone myself. Instantly after install there was an outage and I lost all …
Had to keep calling to correct billing issue. It seems to be resolved for now but it was unnecessary time spent dealing with it. The wi-fi itself is spotty and not worth the money. Installation did not offer options on where to place modem which was disappointing.
Time for the installation, and it went perfectly, so professional and nice. We just had the worst monsoon storm and our power went out, but our Wi-Fi stayed on. So pleased with your service.
What a great experience! I left a message and got called back almost immediately…the repair tech showed up less than 24 hours later! Great service!
Shawn did an amazing job getting us set up for our install. She was friendly and all around fantastic. Thanks Shawn!
I want to thank Shawn for helping me and being patient with me I feel her customer service is excellent she took the time out to understand what I was going through and I felt her compassion for my frustrations. I would recommend if anybody has any Air beam issues Shawn is your girl.
Customer service with Chase was excellent. I did need to have service expedited and he was a big help! Came out next day. Answered all my questions.
our area has been without service going on three days. Recording says they are “investigating the outage”. No details offered, such as ” transmitter down”, lightning strike, equipment shortage, etc … It is is important to let your …
Ms. Shawn, she is awesome! Great customer service. And very helpful! Our service is on as of tomorrow and we hope from everything, so far we have great service. Looking to be a long time customer.
Absolutely the worst customer service. Second outage in two weeks! First one down for 3 days, and yet, they never have an eta. How?? Now we’re down again. I call to make sure there’s an outage and it’s not my box. Wow. The lady on the phone …
We had issue with connectivity after a the recent storm. Anderson’s, there tech spent a lot of time trouble shooting the problem and getting us getting us back on on line. We really appreciate him
Phone representatives were helpful and knowledgeable. Technicians were prompt and professional. The prices are reasonable.
I have been using Airbeam Fiber Optic service for years. Never had a single issue with it. Super dependable. Surpassed all other choices and we had tried them all.
I contacted airbeem weeks ago to request a higher speed. I was told it had to be tested and someone would follow up. I still haven’t received a response and my internet is getting worse and worse. I work from home and it is becoming …
My wife and I are Snowbirds from Montana and have annually subscribed to the Airbeam internet at our space in our RV park in Casa Grande, AZ. We are pleased with the connection and especially with the Airbeam installers and the Airbeam tech support. Thanks Airbeam
I can’t thank Laila enough for being so patient and beyond helpful with my husband and I she was so informative and not the least bit bothered by all our questions and helping us upgrade both accounts the customer service we received is …
My internet has never been faster loving the new fiber optic does take a few weeks to get set up due to having digging a trench to lay the line and the call before you dig overall great experience.
AirBeam is the best internet service provider in Arizona . We contacted them because we weren’t happy with our previous internet provider and wanted to change to a different service we called AirBeam and they were very professional and …
Easy peasy, called and left a message to turn on my service. Next morning received a message service was on. Good service, good people. We have been customers since 2007.
I have four accounts with Airebeam. Just this month I had an issue with one of the accounts. I called and got everything straightened out immediately without any hassle. As a matter of fact the Director of Ops created me all of last month’s charge for monthly service for the inconvenience. I highly recommend Airebeam.
Worst service ever. Constant connection issues daily, multiple times a day. Can’t ever get through to anyone. And when you ask for a discount because your always having issues they say “we don’t see a need for that” even though I work from …
Mike and Abram got our internet hooked up in a timely manner when they were scheduled. They were very courteous and knowledgeable. The phone support in getting the install scheduled was great.
Airbeam to the rescue. I have been in AZ City a little over a year now. Been stuck on unreliable fixed wireless services that give slow speeds unrealiability. My neighbor told me about his fiber with airbeam that I had no idea was here. I …
Installation was professional and complete.
Not happy that they do not prorate for partial months even when we had to wait for installation. …
Install was super fast and easy. Technician was friendly and helpful. Everything went so smooth. Internet was up and running with no hassle.
My husband and I had our cable installed today and Abram was very professional and efficient. We appreciate his great customer service.
The hook up was ok I guess. First router would not connect (at all). Spent a fair amount of time to figure that out. Grabbed 2nd router which connect pretty quickly and I was happy. Technician left and I tried to use it but it was not …
Our first call to AirBeam was handled easily & efficiently. Then, Laura pleasantly helped us set up our account & scheduled a set-up time.
I’m so glad I switched to AirBeam! I was fortunate enough to be able to get the fiber optic service, and I have never looked back. It hasn’t gone out one time since I’ve had it, and it’s a great relief knowing that I’ll be able to complete a task online instead of starting and restarting my work because of internet failure. Thanks!
I have had Airebeam on and off more many years. From our 1st contact in 2008 there have never been any issues. They respond quickly with customer service request and resolve any issues in a timely manner. And the fiberoptic is great.
The installer was great. What should have been a fifteen minute job took much longer due to technical difficulties but he persisted. He found and fixed the glitch during our installation process. Wish I would have remembered his name.
I strongly feel that AireBeam is the best in the world. I’m a very busy mother. I do a lot of things online to save time and gas. So if you want to be at your best Call AireBeam NOW Don’t waste your time with other over priced companies.
I ordered internet from Airebeam despite my hesitancy to do so. Past experience with this company has been bad. They brought in fiber so I hoped the bandwidth problem I’ve always had with would no longer be an issue. The installation went …
You were upfront about the time line. However do to the rain everything had to be rescheduled. I must say you put your best foot forward and got all the utilities marked, sevice tech came out to review where I wanted the service. The …
Gemma was a great help. My service went out but only on the tv and we couldn’t figure out why. She found out it had stopped working at 9pm the night before and stayed on the line till it was back up and running. She also put in a ticket for a tech to look into why it happened. Great customer service.
I live in Eloy, AZ and the service is spotty and slow. But overall the setup was easy and when it the service is working, it runs great. Can’t wait to have them update their services as more new builds arrive.
In order to install fiber in my house 3 separate crews were involved which meant I had to be available for 3 separate meetings. This seems a little inefficient and time consuming but fortunately I’m retired so no lost time from a job. …
Thank you Javier for helping us with the ACP application. Great customer service agent stayed on the line for 40 mins helping us understands and how to apply and get the benefit. An hour later we had our $30 credit applied. very very quick highly recommend.
I’m very happy with my decision to switch to AirBeam! The installation went very smoothly and quickly. I will recommend them every chance I get. The real test will be how responsive they are if and when I should have issues or problems. So far I’m very pleased.
Great service. They accommodated our short timeframe when we were in Arizona and the job was done very well. Our service rep even offered some suggestions for blocking some of the heat on our windows! Great guy!
Horrible customer service and or lack there of as it relates to establishing an account and scheduling an installation appointment. Plan on either waiting 30+ minutes on hold or having to make 3 or 4 calls to speak to someone. …
Service works good and I’ve had no trouble. Occasionally service has been interrupted but they let us know as far are restoring times
Only problem is getting someone to answer a phone . I’ve made suggestions that …
The staff on the phone and the installer were very courteous and efficient. I was surprised though that the router had to be wireless and no other way and I find the speed quite slow. At home I have 300 speed and this is much less. I also …
Update as of 10/23/2022 – AireBeam reached out to us within hours of our Google Maps post and did what it took to make good on our network feed from them. It turned out our antenna, wiring, and modem with them were all very old and needed …
After upgrading to fiber optic, our service is more consistent and the signal is more stable. Overall I am happy with AireBeam. The one downside is the customer service/tech support. It is often a difficult and lengthy process to connect with a tech support rep.
The installer showed up early in the window, was courteous and quick. Had us up and running in no time. We were concerned about the speed we sign up for, he assured us that was what he used and was happy. So far we are extremely happy with the speed, no buffering or slow connections.
Quick setup- friendly installers- they even cleaned up after themselves which is rare in this day and age. The service is usually uninterrupted- and if it is it’s usually because of a contractor other than them and resolved quickly.
Great price for the service.
When I called I had the pleasure of speaking to Tashtena. Very professional and helpful in deciding which plan to choose. Our installation experience was really good too! The technician was in our RV park and chose to install ours and another person’s instead of coming back at our assigned time👍 …
The worst internet in the 30 year history of me having internet service across the state. I’m stuck. No one else services my area. They DONT care, NO ONE AND I MEAN NO ONE E ER ANSWERS PHONES OR CALLS YOU BSCK EVEN AFTER LEAVING MESSAGES. …
We had our service restored after a vacation break and there were absolutely no issues, we had an email telling us our service was restored and if we could unplug our router for a few minutes plug it in and it should be good. I was able to use my iPad two minutes after rebooting the router. Great service and a great team Cheers
Shawn was awesome, great customer service, processed my order as the Website was undergoing maintenance and upgrades. Took lest than 15 minutes to start the process, very gracious and patient, the Engineers were precise and did the work in …
All contacts with the company were super good.
The trenching crew work very hard and answered all questions. I liked them. …
Shawn was personable & interested in the reason for my call which, in this corporate climate, is not the case. Some people quit before they actually quit their current employer & that seems to be the case with customer service. I did not …
Working with AireBeam has been painless & easy! From setting up our install appointment to the actual Install. We would Def recommend them.
Michael the Installer was knowledgeable and efficient. He did a great job.
Best Customer Service I have experienced since we started with AireBeam! Ms.Shawn answered all my questions that I had called about 3 days earlier and the other person didn’t know the answers. I needed to update my package for my new at …
Telephone contact was very helpful. Gemma was informed, knowledgeable, professional and nice.
Very hard to get all of that, especially from one person, these days! …
Most Excellent!! Every step of the installation was just like i like it….simple!! From my first phone call to the finished product they gave copious timing as to what the next step would be. They kept their word and were on time every …