Airway Oxygen

Airway Oxygen

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Airway Oxygen Reviews ( 250 )

  1. Staff are very unfriendly and they don’t have any experience in what they do. They give you junk equipment and they have no respect for the parents and nurses in the house.

  2. Very difficult. I am a provider and tried to get supplies for my patient. I have had to fax them back 6 times and it’s still not right.

  3. Thank you to the staff on Plainfield Ave., especially Michael B who instructed me on various CPAP machines and answered all my questions.

  4. Please be upfront about your billing, billing someone without authorization is illegal. It will put your business at risk and is immoral especially when dealing with disabled.

  5. Mike was absolutely terrific! Very honest, knowledgeable and helpful with all questions and inquiries. I appreciate that in this form of healthcare provision. Thank you.

  6. I am truly disturbed with airway oxygen in its entirety they have been some how randomly charging me for supplies every time I purchase something for my son it’s unbelieve how they are operating I have been lies to about numerous orders …

  7. Took a lot of their time to answer my questions when I would may ask more than once about the same questions since I am a new user!!!
    As I think this is going to be a new way of life for me as I feel so so good in the morning and it’s been only 2weeks
    Thank again!

  8. I was in the hospital and Airway Oxygen delivered all the equipment I needed to have when I went home after total knee replacement surgery! That is awesome, I did not have any worries!!!!!!! THANK YOU FOR MAKING THINGS A LITTLE EASIER!!!!!!!

  9. Do NOT buy a breast pump from these people, especially if you have Priority Health coverage. They charge a $20 “upgrade fee” that is not covered by insurance, despite breast pumps being covered 100% by my insurance. I checked, nobody else …

  10. Casual, professional, knowledgeable and easy to understand. Seem to have a current & vast supply of all sorts of medical devices. Xavier and his staff made me feel welcome and at ease. 😄 …

  11. Mike was quite helpful in going over the CPAP machine, how it works, and the various mask options that are available. I certainly recommend Airway for those needing this type of equipment.

  12. So glad I switched from Care Linc to Airway Oxygen. It was well worth the longer drive to get the customer service I received today.
    Knowledgeable, friendly, thorough.
    Thanks!!!

  13. I really like her 😊… Trying to make sure I knew what I was doing ask questions if not call her she was very nice… Sometimes I wish all people was that nice I’m just having a bad day and I kind of went in on her with a bad attitude but she helped me calm down and relax I had a good experience with her I really do like her …

  14. We were helped by Rodney. He taught my husband how to use a cpap machine and was very knowledgeable and helpful. We would absolutely recommend Airway Oxygen for any medical supply needs.

  15. John D. At airway was awesome to work with. He is a very personable guy and very knowledgeable and helpful. I look forward to working with John and airway in the future.

  16. He was awesome he walked me through everything step by step and made sure I was capable of doing it myself. Excellent at explaining everything to me and making sure I understood all the information in great detail.

  17. Mike was helpful, knowledgeable and professional. He took the time to answer all of my questions and review my machines functions keeping everything simple and easy to understand.

  18. We needed to take home a Biko- blanket for a few days, they arrived quickly to the hospital and gave clear instructions on how to use and very clear setup. Nice and simple!

  19. Thank you for going above and beyond in these difficult times. You were quick, found ways to get our needs met. Xuring times where the pandemic had people frazzled, you were solid and welcoming. Thank you so much Shelley and John!

  20. Service is fine (everyone was pleasant) but insanely slow. We stopped here on the way home from the hospital with our newborn baby to pickup a breast pump. It took almost two hours.

  21. Michael was so kind and helpful. I was apprehensive and nervous about beginning to use a c pap. Michael put my mind at ease by answering all of my questions, explaining my sleep study results, and the use of the c pap. Thank you!

  22. Very easy to pick up an electric double breast pump. I just brought in my prescription from my doctor and I got to choose which brand I wanted, because my insurance covered all the options. Friendly and helpful staff as well, and convenient hours.

  23. Poor communication when I was in need. Had to walk the receptionist through basic communication skills by promoting her on what to ask me. If it’s going to take a week to receive a call from a manger of their team, She should have told me …

  24. Helped me get a mask when care link messed up my order and my ability to use insurance. Very helpful and Jenny was a sweetheart! The guy in the store was super helpful also.

  25. I was going to be late for my appointment because of radiator trouble so I called them, and they said no problem. When I got there they offered me a gallon of distilled water for my CPAP machine and for my radiator! My RT explained my new CPAP machine very well and answered all of my newbie questions . Very helpful. So, thanks Hans

  26. I was super anxious about getting my CPAP. Don’t know why….John made it super simple, answered all my questions, and was incredibly friendly. I look forward to working with him in the future.

  27. I have been a loyal airway customer for almost 10 years. I will no longer deal with them due to the rudeness of Morgan in the dept that deals with CPAP supplies. Rude and disrespectful. No way I’m dealing with that kind of attitude. I …

  28. I was very pleased with my visit to Airway Oxygen in Wyoming, Michigan. I was greeted when I entered, and the receptionist was friendly and helpful. Xavier explained my new CPAP thoroughly and answered all my questions. The whole visit was quick and easy.

  29. Airway Oxygen takes care of all the insurance red tape before you get there. Friendly and efficient service. Sue K. Is the CPAP whisperer. She made me more comfortable with the situation. Much appreciated.

  30. Anthony was really great. Professional, knowledgeable, explained the equipment in easy to understand demonstration. He was gracious with our questions and had a lovely sense of humor.👍 …

  31. I worked with John. He got me all setup with my CPAP machine and equipment. He was very knowledgeable and made me feel comfortable with the equipment I received.

  32. Maddy was very informative and patient and very hands on the cpap equipment directions. So very pleasant….more than 5 stars… wish I could give her 10!!!! Thankyou for being you!!!

  33. The rep brought my walker straight to the hospital, he was friendly and informative, says alot about Airway, they helped me gain mobility at a time when I needed it most. Definitely a good encounter.

  34. My husband says Michael was very kind and patiently explained everything to him. My husband was very happy with Michael. He even carried my husband’s new equipment to the truck.

  35. The staff helped me in my hour of need. While traveling, I lost a piece to my CPAP mask. Having my doc call in the script they had my order ready to go and was an easy checkout process. …

  36. We had to get a bili-blanket for our newborn while in the hospital. They arrived quickly and Tom B was awesome at showing us how to use it and how to fix any minor issues. He was very kind and informative. Thanks, Tom!

  37. Sue was personable and really took the time to make us feel comfortable. The receptionists could stand to take a lesson from her as their customer service skills are lacking.

  38. John was very good at explaining everything amd answering my questions. I felt much more at ease at the idea of using a CPAP by the time I left compared to how concerned I felt when I first arrived.

  39. Todd was both patient, humorous, and helpful. I didn’t go in wanting a cpap machine, but Todd went thru my sleep study, and explained why it is necessary. No one bothered to do that. He took a lot of time making sure the cpap mask would …

  40. First time at Airway Oxygen on Plainfield Ave, Grand Rapids. My appointment was with Mike. He was on time and explained everything to me in detail, showed me how everything worked and took his time allowing me to try out several, very …

  41. Todd did a great job! He was very helpful and explained everything, as it wad new to us!! We left feeling very confident that we had everything we needed to be successful!

  42. Sue is an EXPERT when it comes to CPAP machines 🙂 Her instructions will help me tremendously. She was patient, kind, gave clear instructions, and I’m grateful she said I could contact her if I had any questions. Sue was also very well informed about my insurance and its details. Thanks, Sue!

  43. John was a delight—friendly, knowledgeable, professional and fun. I am amazed at the technological advances since my last C-PAP. This was a really all round feel-good experience.

  44. Kasi was very knowledgeable of the CPAP and she took her time and show me very important details she was patient and gave me the feeling that she really loves and cares about what she was doing. I had a great experience. She rocks!

  45. Todd was fantastic in explaining how my new machine works and all the adjustments I can make myself if something just doesn’t feel right.
    Very friendly staff and great customer service.

  46. John was very helpful and easy to talk to, he answered all my questions in a way that made it way that made it easy to understand. Very well versed on the product and reassuring. Overall a great experience.

  47. Can’t say enough good things about this location. After encountering a mean, condescending employee at the Plainfield location, I immediately called this location for the supplies I needed. They were courteous and helpful over the phone. …

  48. Anthony was very professional and took the time to set everything up and explain how to operate it. It was late at night but he made sure to call and kept us informed that he would still get to us even if it was late and he kept his word and never complained.

  49. I’ve been a customer of Airway Oxygen since 2005. They have always been so accommodating and helpful. The staff is very kind and easy to work with. Sue, was awesome fitting me for my new device!

  50. Hans of Airway knew his stuff and was very helpful to my son and I. He completely understood the needs of kids and the challenges related to using an new CPAP mask. He also did a great job with explaining the technical requirements and it was clear to us how to work the machine.

  51. My sleep study was ROUGH, so I was a bit anxious coming in to Airway Oxygen. Hans immediately put me at ease explaining everything thoroughly and expertly. He answered questions I didn’t even know I had until we were discussing things. He …

  52. John did a great job in taking care of our needs. He took time which I truly appreciate to explain in detail the sleep machine . We were not rushed. He took great care of us. Thank you Kenneth Baxter

  53. If I was able to give zero stars, I would because they waisted so much of my time. This place acted like they had no idea what a video doctor visit was or the fact that sometimes they aren’t always in the same state. I called to email my …

  54. Mike was awesome very helpful explained everything really well. He took time to make sure I was comfortable with the mask and machine. When I left I felt I had all information I needed and ready to get started using my new cpap.

  55. The worst customer service I have ever experienced in my life.
    I have been going round and round with this company since 2018 about what I owe them, what is my insurance company paying. …

  56. Every gentleman that has brought my tanks and supplies are tremondous. Very polite, postive. The customer service has improved so much just like airway use to be thank you.

  57. We appreciate the quick service and the great attitudes of the technicians that came to help my mom. They got her all set up with some oxygen and they were beyond helpful and kind!

  58. I’d highly recommend Todd to any person who needs detailed information about their equipment. In my case, he worked with me over the phone and by email regarding my CPAP machine. He was knowledgeable, friendly and answered all of my …

  59. John was really helpful and friendly. He answered all my questions and I felt confident that I could set up my machine before leaving. He’s a gem and he made the entire experience enjoyable.

  60. Scheduling a personal appointment was easy and John’s personal manner (patient, supportive, informed ) was exceptional. My problem with the mask was solved

  61. Never had any problems until now! All I need is a water chamber for my machine. First you can’t connect with anyone and no one knows what’s going on. Even drove to the store to get one, and noooo you need an appointment. After three …

  62. Anthony was very good at setting up and explaining how it all worked. He was very careful to make sure I knew how and what I was suppose to do. To see all that he brought in was a little overwhelming, and Anthony explained and showed me to make it easy to understand. Thanks for having such well trained people working for Airway.

  63. The employees are very friendly and helpful with the client and were willing to assist me in whatever way they could. It’s a great company. Those of us that have to have help are lucky to find a company that deals with us so well.

  64. The service at the stores is great. Corporate is shamefully misinformed and woefully untrained. And, rude to boot. If I could give a -10 review, it would be done. …

  65. I was in quite a bind today with a damaged piece for my CPAP. Charles hand delivered what I needed for a good night’s rest. You went above and beyond what I expected in quality service.
    Thanks again!

  66. Excellent service. I’m fortunate that I was visiting post quarantine and had the opportunity to speak with a knowledgeable representative. Not only did John demo the new machine, he also provided valuable input on selecting a mask which he …

  67. I would strongly recommend staying away from Airway Oxygen. I received my medical equipment in May 2020. Since Day 1, I have received inconsistent information from their team. I requested an out of pocket estimate for additional supplies. …

  68. Got a wheelchair from them. They forgot to turn into insurance so I was put through the process again and received a chair I could not use. This was 4 years ago do unfortunately I’m stuck in the first chair that is 7 years old and falling …

  69. They billed me for somthing that was covered by my insurance and had me on the phone for a hour trying to get to the bottom of it I got it resolved and I switch to another COMPANY

  70. When I was first introduced to my apena machine the main boss was and has been very helpful. But the customer service really sucked which caused frustration on my part. Bad communication on their part. After about 6 months the customer service finally started to improve. I kept a log when I did call them and who I was talking to.

  71. I didn’t go to the Wyoming,Michigan facility. I went to the Lansing,Michigan facility. They were awesome. Although they did say that my equipment would be delivered it was not. I picked it up. And they said the equipment would be picked up, it was not. I dropped it off to them. Other than that all was just perfect.

  72. They are very friendly and helpful. They contacted me within a few days of receiving my prescription from my doctor. Other places I have used in the past took over a month to set up an appointment. I love the fact that Airway could take …

  73. Very good experience at the Wyoming Michigan location!!
    Lee took my old chair and gave it a whole new makeover same day, it works awesome! Denise was spectacular very nice, very professional. Both of them knew what they were doing & knew their job very well!!!!

  74. I worked with John to get and set up my new CPAP machine and he was awesome! It had been awhile since I had a new one and allot of things have changed so it was great that John took the time needed to make sure I understood how to use it …

  75. Natalie is great. She knows her business well and can look at your face and quickly determine a few CPAP masks that will best fit your face. He is helpful and answers questions fully, giving each customer the benefit of her experience.

  76. The staff at this location are amazing. All knowledgeable and professional. I have had nothing but, great experiences and would recommend to anyone in need of assistance with Durable Medical Equipment.

  77. John was very knowledgeable and helpful in training me how to use my C-PAP machine. He is passionate about what he does and it shows in his work. He was personable, friendly and a pleasure to work with. He was also welcoming to call with any questions. I’d highly recommend this facility because of John.

  78. I had a very positive delivery of my manual wheelchair. The young delivery man was very patient with me and my question. He was positive, very informative about the chair’s features and just plain very professional while in my home. …

  79. I have been dealing with Airway Oxygen for almost a year, and almost every interaction I have had with them has been extraordinarily frustrating. From issues like constantly using old insurance information, no matter how many attempts made …

  80. First impressions mean everything. The front of the house service was lacking hospitality. Cold and unfriendly. I have friends in the disabled community and was forewarned. Also my 80yr old mom was treated in the same manner at the location …

  81. Great service! I had to have a new wheelchair because my old one was falling apart, Anthony did a great job of finding my difficult to locate house! Very happy with using Airway Oxygen!

  82. If a zero star was possible that is what I would do. 3 weeks of total run around and blame game your Dr wants clear what was needed sent twice and a phone call. To your rep is in vacation: my dads health doesn’t take. Vacation to we need …

  83. I had a smooth introduction to what a portable oxygen tank can be like. But mostly I like the customer service that came to my home and help me with getting accustomed to the Portable tank. But more than that the person that introduce me to …

  84. Airway always is so helpful! Their techs always find the problem as well as teach me how to do things correctly with my machine. All
    of the people at my local Airway in Wyoming MI are a great team!

  85. Friend service and good quality products. I wish they were more organized inside in terms of seating and where ti wait in line. Maybe have a system where people can grab a number, like at the DMV, when busy.

  86. Our delivery driver was not provided the correct address, so he was sent to the wrong delivery address. This was given to him per Airway Oxygen. The bed was old rusty with several dents on the headboard and footboard. Lots of old tape on …

  87. The person who came to repair our chair was extremely helpful and resolved the issue we were having. He was thorough and very courteous. Excellent experience!

  88. Madelynn explained everything clearly, and she patiently answered my follow-up questions. Madelynn has given me the confidence to try the switch my doctor recommended from full mask to nasal pillow. Thanks, Madelynn!

  89. Christopher and John were extremely helpful walking me through the steps I need to take for my oxygen needs since this is the first time I’ve ever needed it and needed patient, knowledge, individuals, which they both were, to make me comfortable!!!

  90. Did a walk in appointment to have my CPAP machines hrs printed out for a dot physical and was taking care of fast and the gentleman that helped me was very knowledgeable on the question I had, I will recommend this company to friends.

  91. Brett was my technician and he had extensive knowledge of everything from the equipment to the processes to use it! He was very friendly and professional. Anyone looking for products that Airway Oxygen has, I definitely recommend using them! Thanks, Brett! You deserve a raise!

  92. Would give 5 stars but for the four month wait for new CPAP machine. Not the direct fault of AeroCare but still disappointing. Five stars for the actual delivery.

  93. An order was put in for a CPAP machine, and I waited for a call to schedule an appt. When I called them, they would hang up. I would call 5 times before I could get an answer. I was told they didn’t have all the paperwork from the doctor, …

  94. Second time this year I rented a hospital bed from Airway Oxygen and all involved were very professional and polite. Will definitely use them again if the need comes up.

  95. Despite how hard it is on the phone to reach them. They really came through for me. My dr gave me a list of places that had something i needed I could rent every month and the price they gave me didn’t match what was on the papers my dr …

  96. I went to the Womens Boutique at Lemmen-Holton to be fitted for breast prosthetics and bras. The gal that helped me with my fitting was so patient and helpful. She kept giving suggestions and different items for me to try on. I was so surprised how comfortable and well fit it all was when I left. Thank you so much

  97. Chris was professional, thorough, patient & respectful throughout the interaction with my daughters & me. He eased my anxiety & got me on the good foot for this next step. Thank you!

  98. This company is the definition of unorganized and unprofessional. Their whole job is to deliver medical supplies I’ve been going through them for 3 months and I have still yet to receive a COMPLETE and PROPER order. It’s sad, and my nicu baby deserves better. Fought to come home for 167 days just to come home to this.

  99. John the technician that delivered the oxygen was very pleasant and courteous. He set everything up and explained every step so I understood. He was experienced and knowledgeable about the set up. I was very pleased with the whole experience.

  100. My new walker was delivered to my hospital room by John Deyoung. He was very polite and professional and set up my walker and tested it for me. Very pleasant experience. Thank you so very much.

  101. Kyler did an excellent job with setting us up my husband’s c-pap machine. When my husband needed a different mask, Kyler was here the very day that I called for help. Very nice and competent young man.

  102. Much to my chagrin, I had to go back on oxygen 24/7. However, the process could not have gone easier, and all the people at Airway were so helpful. I have to single out Ginger, who called me every day as we waited for Doctor’s prescriptions …

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