So bad, they increase prices for less service, won’t take many things, and only come once a week (recycling only every other week). The rest of the reviews definitely reflect this company. I moved here in 2017 and remember when they were around a 4.8 on rating. Things get more expensive and service gets worse, what a shame.
I wish we had other options for trash service. Al Clawson was decent a few years ago, you could put leaf bags out and they were timely. They have gone down hill over the past few years. We are lucky if they get my recycling 50% of the …
The dumbest people I’ve ever dealt with avoid this company if you have a choice unfortunately for me they are the only ones that serve my area… Buying a burn barrel hope this company goes under soon
Super nice workers that do their job well and are friendly towards all drivers. Great company that is reflected through the actions of their employees!
If, there was another service here in Jarrell I would choose it. They don’t pick up anything on bags next to trash can
I recycle almost anything I can so that leaves the recycle bin full. They say …
Not sure what’s going on but our street hasn’t had our trash picked up in two weeks? Why are we paying for a service we don’t receive? We will have to take the trash to the landfill ourselves.
They don’t pick up the recycle, they give you the runaround and tell you were on one schedule or another, and then the next person you talk to you in the office is the complete opposite. In the end, they charge you for services and do not do the pick ups.
Doesn’t always pickup the recycle bin. Today they made a mess picking up my neighbors bin and didn’t clean it up. Your job is to pick up trash. Stop being lazy! It ain’t that hard.
Have been with them for 20 plus years they increased my bill and decreased the service the lady in the office is a lier and rude will not use them for anything hope they go out of business for what they have done to people
I wish i could choose another provider! This company is HORRIBLE! They have been my provider for over 2 years yet can never seem to send a bill until after its past due. They are absolutely no help and never send a bill until its past due. Horrid company, and i hope you don’t have to use them like me, otherwise im sorry in advance.
Didnt show up for two weeks because of a storm yet still expect all of their customers to keep paying. When you dont provide a service you dont get paid thats how the world works. If I had another option for disposal services I would jump on the chance.
We’re in Rancho Sienna. After the winter storm, the men who run our route had filled their truck with just a few streets remaining. Instead of going to the fill and making us wait another week they showed back up and finished. This did not go unnoticed. To those guys – Thank you!
This company has profited from late fees during 2020 COVID-19 pandemic, it’s very disappointing and sickening. This Company will only reimburse 1 late fee per year, regardless of the pandemic. Do better Clawson!
Just witnessed one of your employees walking down the sidewalk catching up to the truck while kicking the Landscape rock onto the sidewalk and residential yard. Not good! …
The stars are for the garbage collection team ONLY. The recycling team is okay. The people in office (females) are rude and snippy basically asking you what you did wrong and telling you that you can stand outside and flag the worker down …
Never had such a horrible waste collection company. They have thrown the whole trash can away multiple times and will not provide replacement cans. They also don’t always pick up the trash, and when they actually do stop to get it they …
I want to give a shout out to the collectors for Bowie Street in Bartlett. I have been having a problem with my back and was unable to pull the can to the street. Your man took the time out to pull the can from the side of my garage, empty …
They forgot mine and my 3 neighbors trash. I called multiple times and they said they would do nothing about it. No refund for services as well. The girl in the office was rude and admitted she didn’t care and wouldn’t help.
I called set up new service they was supposed to pick up the following Wednesday and bring a trash can they didn’t do either one I called they said they would call me back never did they was extremely rude and talk to the big boss he said …
We have lived in several areas that have had rural disposal services. None have even come close to the service we have had with Clawson. They do not leave a mess for me to pick up. They are always here on the days they are supposed to be …
There could not be a better waste disposal company anywhere. I really appreciate the job these guys do! I’ve spoken with one of the owners and was treated like a number one customer. I put out Easter and Christmas gifts for these …
A huge thank you to Rene in the office for her help resolving an issue when a neighbor dumped more than half a dozen moving boxes filled with trash on my curb where I had my moving boxes and the garbage collectors didn’t pick them up. Rene …
Have been having issues since June when we paid our bill online for the 3rd time in a year . Had never had an issue until this past time.. according to company they have not received payment yet. However we have confirmation email as well …
My trash container was full of trash, and I had to place the tree, bush, and grass clipping in the recycler bin, and they would not make an exception to do a pick up. They requested that I go into the trash, bag it, and then they would …
Company had recording saying they would pick up trash/ recycling and never came. Refused to let me talk to a manager. They understand we are in MUD and have no alternative company so make no effort at customer service or restitution.
Contracted for service 10 days before contract to begin 9/24 put out trash no pick up still waiting for a recepticle did not receive before late on 10/1 still no pickup on 10/1. says they will not compensate me for delivery of trash and …
Their staff often does NOT pick up. Usually its the recycle bin.
When you call to complain that there was no pickup, they blandly tell you “wait till next week” and offer no explanations, no refunds, NOTHING.
heir staff speak like pre-programmed robots and they do NOTHING. Cancel them!
First and foremost, this company is awesome for me to take my time out to recognize their amazing employees. One day as I was talking Ng all 4 kids to school, I forgot to take the trash out and so did all 4 kids. I knew that trash was full …
During the Covid 19 crisis, they stopped taking lawn bags (we are allowed 5 per wk). As a result, we had to hold several bags of leaves, about 50 in all. Service was reduced, but pricing remained the same – which is fine. I understand …
Complete Useless company that cant be bothered to pick up your trash. Sickening that it is the only place that is the trash company for cedar park. A complete and utter farce. You pay them to pick up the trash, we dont pay them not to pick up the Trash
I’m a local small business owner and have been a customer for several years. After receiving a notification my account was past due and my service would be interrupted if not paid within a few days, I emailed Lori who has handled my account …
This is a very sorry business. On several occasions our trash was just not picked up on the scheduled day. After calling and asking why this most recent time, I was told “we do not have the ability to call or text customers ma’am”. They …
The service is less than to be desired. I looked at their website and there is a page showing off their “key personnel,” which consists of their presidents and treasures. This is embarrassing and laughable. They key personnel of any service …
We’ve been using Al Clawson for serval years now. For the most part they do a good job. Here as of late we got a very disappointing letter in the mail stating that they will only pick up “one” can of trash and no additional trash. They …
Funny to call a trash company trash, but it’s the truth. I can understand them not taking TVs, but they have been as recently going through our can and picking out what they think is trash or not while leaving other thing in our can. I find …
Customer service is horrible. I have had a broken trash can for a month, Every time I call I’m told it will be next week. First I had a broken lid, then a lid that was half gone, then the half that was left got snapped off, now I have no …
They have terrible customer service, they’re ignorant , inexperienced with people, disgusting to try to speak to , I pay for a service , if I miss a payment and than fix it I’m supposed to still receive the service,right? Wrong they …
They regularly leave our trash can in the road, and blocking our mailboxes.
In addition, we were “notified” that the company was reducing our Service (They no-longer pick up extra bags) with *NO* warning between the notification and the …
BEWARE: Don’t have your identity stolen and have your bank account drained by a thief an ocean away causing you to miss a payment with Al Clawson by a few days. An $80 bill turns into $225 overnight for a 23 year customer with zero concern …
Very POOR customer service. Their website says “We are able to continue picking up bundles of brush if the brush is cut in approximately 3 to 4 foot lengths and not to exceed 40 pounds. Bundles must be tied with string or rope capable of …
They have stopped taking extra bags of garbage, like yard waste. They say its for safety of their staff, but if you pay extra per bag, they will do it. So paying makes this same bag safer? They charge the same even tho they have taken away a service they use to provide.
Stated the service would not be affected by the recent weather only they never showed up. Now we are going into the weekend with extra bags that based upon there rules they will not pick up. If there was another operator in my area I would …
I see a lot of bad reviews but I have only had excellent service from our crew in Reagan’s Overlook! My trash cans are never thrown around, and they pick up plenty of extra stuff we have on top or to the side.
Worst company. I used this company for 1 year with nothing but issues. I have recently canceled services and have been trying to get my refund for 3 months now. Nothing but excuses on my refund. No return phone calls or emails. I always …
The level of service is exactly what you’d expect from a company that has no competitor in our city. They took our rollout bin without warning, and will not deliver another until our next trash day, which means I get to carry multiple …
I cannot believe we did not read the reviews before making this epic mistake. Avoid like the plague. If you live in Salado, pay a few dollars extra and stick with Eagle. (+ Eagle goes above and beyond for our community!) …
Update since last record. This company is not reputable. They lie constantly and then claim ignorance in that they don’t know sh!t.
That’s if you can get them on the phone. …
I accidently overpaid my garbage bill, Nov. 2021, by about $2,000 and they will NOT refund my money. I know it was stupid, but my online credit card account sits right above my Al Clawson account and I added the money into the wrong …
Avoid this company like the plague. They used to be good actually but went from good to horrible in a matter of months. They don’t offer recycling which is fine but then they also (recent change) don’t pick up boxes unless you call ahead …
Previous months many tenants where not getting recycling picked up due to unknown reasons.
The online settings on website did not keep us on auto pay after they were set …
Worst company ever. Rude sales people. They are absolutely horrible. My friend was using them, I wanted to give them a try, but WOW, what a mistake. I can see why they have so many bad reviews.
Al Clawson use to be a friendly and very cooperate with customers. I asked if the company has been sold and the lady laughed, sd yes it sure seems like it. Then I noticed thier is a manager and he must be setting a ugly tone to customer service. Al Clawson is not the company they use to be.
3 weeks since I moved in, and they have not come to pick up. I have called many times and they keep lying to me. I have cameras in the house and the truck has not even showed up.
They will come and take your trash cans and not even notify you of a bill being due or having an issue paying it. Do not recommend. They claimed to have emailed me and mailed me but I searched my email and had no emails from them about it …
Absolutely horrible. They come at sporadic times. One day 630am the next week 2pm, etc. No consistency. They recently enacted a price INCREASE with LESS services offered. They longer will pick up any broken down boxes next to your garbage & …
Was charged Taxes for the wrong city, resulting in being overcharged for 2 years, no refund or credit was given. If you put things in recycling you were not supposed to or someone else did, they do not red tag your can as advertised. You have to email or call to get a response.
I cancelled my service July2022 I have given multiple calls and voicemails to get my refund processed. Every time I call they say that Cynthia the one who is in charge of doing this is not in or on vacation or I get sent to her voicemail …
I don’t know why there are so many complaints here. We’ve had them for 7 years and have only had one issue in all that time. It was very minor, I called, and they fixed it. Some of the bad reviews are ridiculous. Complaining that they pick …
I canceled my service 5/4/2022 and despite multiple emails and calls in which ACDI stated I was owed a refund they still haven’t sent it as of 9/20/2022. I called today and was told it could take 8 weeks to receive a refund, but it’s now …
Charging you more for doing far far less. If they weren’t a monopoly for the area I’d have switched forever ago. Pretty awful experiences with these guys since we moved in. The drivers are unprofessional and often leave trash in yards, on …
I paid for trash services to begin in November and I still have not received any trash services picked up at my home. I have called this scam company multiple times to report their failure to pickup my home trash. I was told they would be …
Worst service in the state. Put them out of business. Don’t entrust your trash needs to this company.
So bad, they increase prices for less service, won’t take many things, and only come once a week (recycling only every other week). The rest of the reviews definitely reflect this company. I moved here in 2017 and remember when they were around a 4.8 on rating. Things get more expensive and service gets worse, what a shame.
I wish we had other options for trash service. Al Clawson was decent a few years ago, you could put leaf bags out and they were timely. They have gone down hill over the past few years. We are lucky if they get my recycling 50% of the …
Exceptional customer service!
This company is trash.
Blessed workers who move REALLY fast and not aggressive
Editing my original post. The trash pick up guys always go above and beyond.
Great Company Merry Christmas to all those hard workers
POOR CUSTOMER SERVICE AND SERVICE ALL THE WAY AROUND!! BUT WHAT DO THEY CARE WHEN YOUR STUCK WITH THEM!!
Quick and prompt response by the office staff and the pick up staff. Thank you!
We’ve used them for many years,. Absolutely no complaints!
Thanks to my waste collectors yall are doing great. Hope yall liked the treats. Last week.
The dumbest people I’ve ever dealt with avoid this company if you have a choice unfortunately for me they are the only ones that serve my area… Buying a burn barrel hope this company goes under soon
Super nice workers that do their job well and are friendly towards all drivers. Great company that is reflected through the actions of their employees!
Changed the pickup time to 6 am without notice, then will not do a courtesy pickup due to COVID.
First day of service and they didn’t pick up my trash! That I paid extra to have picked up early.. Not a good first impression!
If, there was another service here in Jarrell I would choose it. They don’t pick up anything on bags next to trash can
I recycle almost anything I can so that leaves the recycle bin full. They say …
Not sure what’s going on but our street hasn’t had our trash picked up in two weeks? Why are we paying for a service we don’t receive? We will have to take the trash to the landfill ourselves.
They drove away with my bin! They won’t answer calls either. This is after reducing service and raising prices.
They don’t pick up the recycle, they give you the runaround and tell you were on one schedule or another, and then the next person you talk to you in the office is the complete opposite. In the end, they charge you for services and do not do the pick ups.
Doesn’t always pickup the recycle bin. Today they made a mess picking up my neighbors bin and didn’t clean it up. Your job is to pick up trash. Stop being lazy! It ain’t that hard.
They did not empty the recycling bin
Have been with them for 20 plus years they increased my bill and decreased the service the lady in the office is a lier and rude will not use them for anything hope they go out of business for what they have done to people
I wish i could choose another provider! This company is HORRIBLE! They have been my provider for over 2 years yet can never seem to send a bill until after its past due. They are absolutely no help and never send a bill until its past due. Horrid company, and i hope you don’t have to use them like me, otherwise im sorry in advance.
Whenever I have called the office, they are extremely polite, understanding and helpful.
Didnt show up for two weeks because of a storm yet still expect all of their customers to keep paying. When you dont provide a service you dont get paid thats how the world works. If I had another option for disposal services I would jump on the chance.
We’re in Rancho Sienna. After the winter storm, the men who run our route had filled their truck with just a few streets remaining. Instead of going to the fill and making us wait another week they showed back up and finished. This did not go unnoticed. To those guys – Thank you!
This company has profited from late fees during 2020 COVID-19 pandemic, it’s very disappointing and sickening. This Company will only reimburse 1 late fee per year, regardless of the pandemic. Do better Clawson!
Just witnessed one of your employees walking down the sidewalk catching up to the truck while kicking the Landscape rock onto the sidewalk and residential yard. Not good! …
The stars are for the garbage collection team ONLY. The recycling team is okay. The people in office (females) are rude and snippy basically asking you what you did wrong and telling you that you can stand outside and flag the worker down …
Never had such a horrible waste collection company. They have thrown the whole trash can away multiple times and will not provide replacement cans. They also don’t always pick up the trash, and when they actually do stop to get it they …
I want to give a shout out to the collectors for Bowie Street in Bartlett. I have been having a problem with my back and was unable to pull the can to the street. Your man took the time out to pull the can from the side of my garage, empty …
They forgot mine and my 3 neighbors trash. I called multiple times and they said they would do nothing about it. No refund for services as well. The girl in the office was rude and admitted she didn’t care and wouldn’t help.
I called set up new service they was supposed to pick up the following Wednesday and bring a trash can they didn’t do either one I called they said they would call me back never did they was extremely rude and talk to the big boss he said …
We have lived in several areas that have had rural disposal services. None have even come close to the service we have had with Clawson. They do not leave a mess for me to pick up. They are always here on the days they are supposed to be …
Clawson has been great to deal with for 9 years. Trash staff and office staff are very helpful. …
There could not be a better waste disposal company anywhere. I really appreciate the job these guys do! I’ve spoken with one of the owners and was treated like a number one customer. I put out Easter and Christmas gifts for these …
A huge thank you to Rene in the office for her help resolving an issue when a neighbor dumped more than half a dozen moving boxes filled with trash on my curb where I had my moving boxes and the garbage collectors didn’t pick them up. Rene …
Have been having issues since June when we paid our bill online for the 3rd time in a year . Had never had an issue until this past time.. according to company they have not received payment yet. However we have confirmation email as well …
My trash container was full of trash, and I had to place the tree, bush, and grass clipping in the recycler bin, and they would not make an exception to do a pick up. They requested that I go into the trash, bag it, and then they would …
Company had recording saying they would pick up trash/ recycling and never came. Refused to let me talk to a manager. They understand we are in MUD and have no alternative company so make no effort at customer service or restitution.
Contracted for service 10 days before contract to begin 9/24 put out trash no pick up still waiting for a recepticle did not receive before late on 10/1 still no pickup on 10/1. says they will not compensate me for delivery of trash and …
Their staff often does NOT pick up. Usually its the recycle bin.
When you call to complain that there was no pickup, they blandly tell you “wait till next week” and offer no explanations, no refunds, NOTHING.
heir staff speak like pre-programmed robots and they do NOTHING. Cancel them!
First and foremost, this company is awesome for me to take my time out to recognize their amazing employees. One day as I was talking Ng all 4 kids to school, I forgot to take the trash out and so did all 4 kids. I knew that trash was full …
You do want to get paid on time for the service you are not even providing. Person who helped me over the phone, very rude!!!!
Never had a problem with them. Always nice and friendly on the phone.
During the Covid 19 crisis, they stopped taking lawn bags (we are allowed 5 per wk). As a result, we had to hold several bags of leaves, about 50 in all. Service was reduced, but pricing remained the same – which is fine. I understand …
Complete Useless company that cant be bothered to pick up your trash. Sickening that it is the only place that is the trash company for cedar park. A complete and utter farce. You pay them to pick up the trash, we dont pay them not to pick up the Trash
I’m a local small business owner and have been a customer for several years. After receiving a notification my account was past due and my service would be interrupted if not paid within a few days, I emailed Lori who has handled my account …
This is a very sorry business. On several occasions our trash was just not picked up on the scheduled day. After calling and asking why this most recent time, I was told “we do not have the ability to call or text customers ma’am”. They …
The service is less than to be desired. I looked at their website and there is a page showing off their “key personnel,” which consists of their presidents and treasures. This is embarrassing and laughable. They key personnel of any service …
We’ve been using Al Clawson for serval years now. For the most part they do a good job. Here as of late we got a very disappointing letter in the mail stating that they will only pick up “one” can of trash and no additional trash. They …
Funny to call a trash company trash, but it’s the truth. I can understand them not taking TVs, but they have been as recently going through our can and picking out what they think is trash or not while leaving other thing in our can. I find …
Customer service is horrible. I have had a broken trash can for a month, Every time I call I’m told it will be next week. First I had a broken lid, then a lid that was half gone, then the half that was left got snapped off, now I have no …
They have terrible customer service, they’re ignorant , inexperienced with people, disgusting to try to speak to , I pay for a service , if I miss a payment and than fix it I’m supposed to still receive the service,right? Wrong they …
They regularly leave our trash can in the road, and blocking our mailboxes.
In addition, we were “notified” that the company was reducing our Service (They no-longer pick up extra bags) with *NO* warning between the notification and the …
BEWARE: Don’t have your identity stolen and have your bank account drained by a thief an ocean away causing you to miss a payment with Al Clawson by a few days. An $80 bill turns into $225 overnight for a 23 year customer with zero concern …
Very POOR customer service. Their website says “We are able to continue picking up bundles of brush if the brush is cut in approximately 3 to 4 foot lengths and not to exceed 40 pounds. Bundles must be tied with string or rope capable of …
They have stopped taking extra bags of garbage, like yard waste. They say its for safety of their staff, but if you pay extra per bag, they will do it. So paying makes this same bag safer? They charge the same even tho they have taken away a service they use to provide.
Stated the service would not be affected by the recent weather only they never showed up. Now we are going into the weekend with extra bags that based upon there rules they will not pick up. If there was another operator in my area I would …
I see a lot of bad reviews but I have only had excellent service from our crew in Reagan’s Overlook! My trash cans are never thrown around, and they pick up plenty of extra stuff we have on top or to the side.
Worst company. I used this company for 1 year with nothing but issues. I have recently canceled services and have been trying to get my refund for 3 months now. Nothing but excuses on my refund. No return phone calls or emails. I always …
The level of service is exactly what you’d expect from a company that has no competitor in our city. They took our rollout bin without warning, and will not deliver another until our next trash day, which means I get to carry multiple …
I cannot believe we did not read the reviews before making this epic mistake. Avoid like the plague. If you live in Salado, pay a few dollars extra and stick with Eagle. (+ Eagle goes above and beyond for our community!) …
Update since last record. This company is not reputable. They lie constantly and then claim ignorance in that they don’t know sh!t.
That’s if you can get them on the phone. …
I accidently overpaid my garbage bill, Nov. 2021, by about $2,000 and they will NOT refund my money. I know it was stupid, but my online credit card account sits right above my Al Clawson account and I added the money into the wrong …
Avoid this company like the plague. They used to be good actually but went from good to horrible in a matter of months. They don’t offer recycling which is fine but then they also (recent change) don’t pick up boxes unless you call ahead …
Have used Clawson 15+ years. No complaints. Their price is the lowest I have heard for my area.
Previous months many tenants where not getting recycling picked up due to unknown reasons.
The online settings on website did not keep us on auto pay after they were set …
Worst company ever. Rude sales people. They are absolutely horrible. My friend was using them, I wanted to give them a try, but WOW, what a mistake. I can see why they have so many bad reviews.
Al Clawson use to be a friendly and very cooperate with customers. I asked if the company has been sold and the lady laughed, sd yes it sure seems like it. Then I noticed thier is a manager and he must be setting a ugly tone to customer service. Al Clawson is not the company they use to be.
3 weeks since I moved in, and they have not come to pick up. I have called many times and they keep lying to me. I have cameras in the house and the truck has not even showed up.
They will come and take your trash cans and not even notify you of a bill being due or having an issue paying it. Do not recommend. They claimed to have emailed me and mailed me but I searched my email and had no emails from them about it …
Absolutely horrible. They come at sporadic times. One day 630am the next week 2pm, etc. No consistency. They recently enacted a price INCREASE with LESS services offered. They longer will pick up any broken down boxes next to your garbage & …
Was charged Taxes for the wrong city, resulting in being overcharged for 2 years, no refund or credit was given. If you put things in recycling you were not supposed to or someone else did, they do not red tag your can as advertised. You have to email or call to get a response.
I cancelled my service July2022 I have given multiple calls and voicemails to get my refund processed. Every time I call they say that Cynthia the one who is in charge of doing this is not in or on vacation or I get sent to her voicemail …
I don’t know why there are so many complaints here. We’ve had them for 7 years and have only had one issue in all that time. It was very minor, I called, and they fixed it. Some of the bad reviews are ridiculous. Complaining that they pick …
They increased prices, all while reducing the services they offered.
It turned from a “full service” where they would allow the trash to be picked up …
I canceled my service 5/4/2022 and despite multiple emails and calls in which ACDI stated I was owed a refund they still haven’t sent it as of 9/20/2022. I called today and was told it could take 8 weeks to receive a refund, but it’s now …
Charging you more for doing far far less. If they weren’t a monopoly for the area I’d have switched forever ago. Pretty awful experiences with these guys since we moved in. The drivers are unprofessional and often leave trash in yards, on …
I paid for trash services to begin in November and I still have not received any trash services picked up at my home. I have called this scam company multiple times to report their failure to pickup my home trash. I was told they would be …