Alabama ONE is dedicated to giving members the resources they need to build the strong financial future they deserve. We offer better rates than most banks, more financial products and services than most credit unions and community banks, and advanced digital banking tools for wherever you are.
| Sunday Closed Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 9:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday Closed |
1215 VETERANS MEMORIAL PKWY, Tuscaloosa, AL 35404
Garbage.
Always friendly and never too packed.
Excellent as always
The toll free number hangs up
Will be closing accounts soon and transferring to another credit union.
I have received great service at this location. The staff is friendly and polite
Do not Bank with them. About to close my account, literally
Megan went above and beyond I dont bank here just accepted a large cashier check she was super polite super helpful wish she worked at my bank!
Customer service is non-existent. 4 drive thru lanes, if you’re lucky 3 are open.
Their new system is terrible. Nothing but problems ever since they changed. Now they are charging more. It takes longer to get someone on the phone. It’s ridiculous. New can be better, but in this case new is awful.
Obviously they need to work on the phone call skills and returning people’s voice mail I have called since wednesday to speak to a loan office left Amanda a vm Sarah a vm going on over a week no call back TRAIN YOUR PEOPLE TO FOLLOW UP ON …
I absolutely hate the new system!! You can never get anyone on the phone!!! I’m closing my accounts!! Pisses me off when I call MY credit union where MY money is and I can get a live person on the phone!! So I’ll put my money where a rep is 1 call away!!
This is my favorite location to visit! The staff is super friendly, warm and inviting, and gives great quality service! The tellers work very quickly to take care of our needs. It’s amazing how fast they get customers in and out, no matter how busy it is at that time! Really wish all financial institutions were as great as this one!!!
The website is always down and I can’t get into my account I fell like y’all do this so y’all can charger overdraft fees should not have to run to bank every week just to check my balance when I got online banking and always down
Wow I’ve been on hold 40 minutes to discuss a charge I asked them to stop in March smh
Something changed and service has been slow and mundane. The reason that I was drawn to this credit union was their attention to customer service. It’s dwindled and we will probably switch to another credit union.
Objectively have had good to great experiences at multiple locations – including the ATMs and app with mobile check deposit.
Went by today to make a deposit. They had a rent a cop directing people in the drive thru like it’s that hard to figure out. Made me roll down my window and tell him why I was here etc. The tellers were incredibly slow. Between the subpar service and Paul Blart harassing everyone, I think i’ll visit another branch for now.
I’ve been trying to get into my account for a week due to password lock out. It says I have to call the branch. When I call, it says if you know the extension to the party you are trying to reach, enter it now. Since I don’t know it, I …
Will be closing my accounts tomorrow. This is the last time I will go without access to my money. The last time THEY messed up my water got turned off for a returned check when there was more than enough in my account. I had just made a …
I am currently about to close my account and bank with another. This bank is NOT recommended, I would not recommend. PLEASE don’t bank with them. If you do and come across JACQUELINE BURROWS , RUN AWAY AS FAST AS YOU CAN! They are not …
This is the third time. I’m out of town. I have money in my account & it’s on the weekend & suddenly my card does not work & I’m stranded. There’s no emergency number to call. I’m switching back to my other bank!
I loved this Credit Union, but now can’t stand it and will leave. Fee for a replacement card and can’t turn off overdraft fee and they like to waiste your time. They’ll call you, but not leave a Voicemail, leaving me to waste 10-30 minutes …
I’ve been a member since 2018 and have experienced a myriad of tech upgrades and changes in branch operations. It seems most reviews are either super negative or overly gratuitous. Alabama ONE has been consistent with their member service …
It is almost IMPOSSIBLE to contact a live person, or to receive a callback. In the past there have been technical glitches with automatic payments that resulted in late payments that common sense would have shown that I was not the reason. I would never recommend using them. They are a hot mess.
Poor service. My family have been members for three generations and a recent breech in my account has lead to Alabama One not resolving the issue. Money was taken from my account at the same merchant one day apart and the credit union …
Do not go here for a loan. Constantly had to keep calling for an update and was ignored. Worst bank experience I’ve ever dealt with. Heidi Deese should reconsider working with the public because she never called us by the correct names one time and lied to us from the beginning.
This the the best credit union Ive ever been too very underrated but people dont know what its like to bank there. So its better than regions but all you gotta do is be careful but overrall I have not had any problems. Even though I’m new at this bank but its better than nothing.
My checking account was hacked on 10/13/21 for close to $2500.00. Since this happened I have spoken with Visa who Alabama One no longer uses and the burden is completely on me!! 3 charges, one for Best Buy, one for Apple and the other for …
Called ahead and asked if I could get a cashier’s check as a non member, and was told I could. So I went into this location and asked a teller about this. Her neighboring teller, an older blonde woman, gives me a sour look and tells her …
Great customer service! You get access to a live branch employee quickly. I am always thankful we bank with them when an issue needs to be resolved. …
just go somewhere else. I told them I would be going out of the country so that my card wouldn’t get declined One week in my card is declined everywhere…………thanks a lot
My card was compromised and many charges came through. This was in March 2022. I called about the charges and came in that week. I come in every month to check on it. In early June they say it has been over 90 days since I came in and …
30 years banking here and always turned down for a loan. Now out on workman’s comp and they put a seven day hold on check. I explained I haven’t had a paycheck in four weeks and they will not let me have the check back so I can just go get it cashed. Will be changing banks Monday.
Good times at a first rate credit union. We had a chamber of commerce event at this location. Great facilities. Great people. Great products. Definitely recommend.
I have been banking with this bank for a total of 3 weeks and already going to close my account. Called and verified that a cashiers check would not be placed on a hold before making a financial decision. Make the decision and go to the bank only to be told they would have to place a hold on a cashiers check now. Done with them.
I am not one to post on a review but I have to say I have found time and again that Alabama ONE is more responsive to our financial needs than that other Credit Union we belong to. Robin on Skyland is the absolute best at working with out …
Absolutely the worst banking experience ever! I opened an account in Mount Vernon, because it is located near my job. I’ve gone to Alabama One’s ATM many times, and it doesn’t work, so I had to pay fees when I use another bank’s ATM. …