Welcome to Alabaster Water, home of the cleanest water in the city of Alabaster. We’ve proudly served our community with a comittment to quality … See more
Some employees are nice others are horrible and there policies are second to none ridiculous if there was any other choice other than dehydration I would take it
Last time I tried to do a leak adjustment it was denied or never got a answer a yr before that they adjusted 100 for a 1,000.00 leak yeah real helpful. Miss the ol days when alabaster was alabaster not lil mnt brook.
I wish I could give them 5 NEGATIVE stars!
Horrible people and very customer-hostile. I’ve stopped recomnending Alabaster to anyone because of the water company!
I’ve had nothing but good experiences in the 20 years I’ve lived at my home. I’ve had 3 different leaks in my yard (not their fault) and each time they showed up in record time, staying late to finish the job.
The worst customer Service Experience ever.. Managers are horrible. On top of cheating ppl out of there money.. They charged me 80$ Service Fee to reconnect my water that never wasn’t even cut off. Makes me think they are pocketing the money for there own personal use… I hate having to deal with Alabaster Water.
I went to transfer the name from my parents to mine because they passed away ..Sharon Townson whom was helping me through this hard time was very kind and helpful. I would like to thank her very much..she truly a blessing..
On septic and still required to pay sewer charge. Sewer bill goes up all the time and nobody can explain to me why. All I get is “Its our policy” but no meter numbers or on paper policy info plus I got hit with late fees even though they …
My name is Shunta Jeffery and I am the CSR for Wilson Computer Support. I called in on yesterday, June 8th, and placed a work order request with Cynthia. She was very kind and patient as I explained our “water meter covering” issue. Cynthia …
This is the worst company I have EVER come in contact with. The manager is awful. They refuse to work with you and do not care what kind of situation a persons in. My grandmothers water hasn’t been cut off yet. Have the money to pay the …
Recently I had major issues with the sewer line and the Alabaster Water Board came out on two occasions. With each visit they went out of their way to correct the problem. I cannot express my gratitude for the hard work they did to …
My service period is between 10/03/2017 to 10/30/2017. They apply late fee when I was trying to pay on 12/01/2017. we paying for 30 day service period so I have till 12/03/2017. I called and they told me the MONTHLY due data is 11/30/2017 …
my bill spiked never in my 11 years at this address had a bill this high , they say oh u have a leak , no leaks found after having 3 people check including water board. next month with no repairs bill goes back to normal! they wont fix my …
The employees that I’ve had to speak to have been pleasant enough. But as a company they could stand to do better. I had a water leak that went on for several months. After realizing that there was a leak, I followed the procedures to be …
I don’t understand what people below complaining about. I have been in Alabaster for 12 years, have encountered Alabaster Water employees numerous times and always had a pleasant experience. Anytime i have had a problem they would always …
I’ve never dealt with a company with such horrible customer service. The representatives will tell you whatever they want even if the information is inaccurate. The calls are not recorded either, so good luck trying to prove the information they provided to you when they inevitably screw you over.
Local utilities…
Kind representative on phone. Still having issues with my bill.
The staff is always pleasant and the wait time is always almost never! ☺
Some employees are nice others are horrible and there policies are second to none ridiculous if there was any other choice other than dehydration I would take it
We love Alabaster Water Board. Very helpful in every way. Glad we live in Shelby County!
The best service ever by the best people! I’ve been a customer for over 10 years and I just love everyone and each of them!
Last time I tried to do a leak adjustment it was denied or never got a answer a yr before that they adjusted 100 for a 1,000.00 leak yeah real helpful. Miss the ol days when alabaster was alabaster not lil mnt brook.
I wish I could give them 5 NEGATIVE stars!
Horrible people and very customer-hostile. I’ve stopped recomnending Alabaster to anyone because of the water company!
I’ve had nothing but good experiences in the 20 years I’ve lived at my home. I’ve had 3 different leaks in my yard (not their fault) and each time they showed up in record time, staying late to finish the job.
The worst customer Service Experience ever.. Managers are horrible. On top of cheating ppl out of there money.. They charged me 80$ Service Fee to reconnect my water that never wasn’t even cut off. Makes me think they are pocketing the money for there own personal use… I hate having to deal with Alabaster Water.
I went to transfer the name from my parents to mine because they passed away ..Sharon Townson whom was helping me through this hard time was very kind and helpful. I would like to thank her very much..she truly a blessing..
On septic and still required to pay sewer charge. Sewer bill goes up all the time and nobody can explain to me why. All I get is “Its our policy” but no meter numbers or on paper policy info plus I got hit with late fees even though they …
My name is Shunta Jeffery and I am the CSR for Wilson Computer Support. I called in on yesterday, June 8th, and placed a work order request with Cynthia. She was very kind and patient as I explained our “water meter covering” issue. Cynthia …
This is the worst company I have EVER come in contact with. The manager is awful. They refuse to work with you and do not care what kind of situation a persons in. My grandmothers water hasn’t been cut off yet. Have the money to pay the …
Recently I had major issues with the sewer line and the Alabaster Water Board came out on two occasions. With each visit they went out of their way to correct the problem. I cannot express my gratitude for the hard work they did to …
My service period is between 10/03/2017 to 10/30/2017. They apply late fee when I was trying to pay on 12/01/2017. we paying for 30 day service period so I have till 12/03/2017. I called and they told me the MONTHLY due data is 11/30/2017 …
my bill spiked never in my 11 years at this address had a bill this high , they say oh u have a leak , no leaks found after having 3 people check including water board. next month with no repairs bill goes back to normal! they wont fix my …
The employees that I’ve had to speak to have been pleasant enough. But as a company they could stand to do better. I had a water leak that went on for several months. After realizing that there was a leak, I followed the procedures to be …
I don’t understand what people below complaining about. I have been in Alabaster for 12 years, have encountered Alabaster Water employees numerous times and always had a pleasant experience. Anytime i have had a problem they would always …
I’ve never dealt with a company with such horrible customer service. The representatives will tell you whatever they want even if the information is inaccurate. The calls are not recorded either, so good luck trying to prove the information they provided to you when they inevitably screw you over.
Great customer service for transferring my service. She even wrote in the receipt our new garbage day. It’s the little things for me!