Alamance Eye Center

Eyewear & optician, Alamance Eye Center

Alamance Eye Center is a comprehensive eye care center located in Central North Carolina. Since 1950 citizens of the area have experienced … See more

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Alamance Eye Center Contact Details

  • 1016 Kirkpatrick Rd, Burlington, NC 27215
  • 336-228-0254
  • Thursday 8AM to 12PM
    Friday 8AM to 12PM
    Saturday Closed
    Sunday Closed
    Monday 8AM to 12PM
    Tuesday 8AM to 12PM
    Wednesday 8AM to 12PM
  • http://www.alamanceeye.com/
  • Linkedin

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Alamance Eye Center Reviews ( 250 )

  1. Very mean reception , she dont know how two talk with the patients and their families, they lost my two glass which I gave for repair and she behaved so rudely, I have not recommended this place to my friends and I also change in future. Shame

  2. Receptionist in optical center is very rude but rest of service was great.looks like I’m not the only one that thinks the receptionist is rude and unwilling to help you probably want get glasses there again.had my own frames and still cost $$$$

  3. Very disappointed. Unprofessional doctor. Tech did not read prescription correctly. Doctor hardly examined my eyes after waiting an hour.

  4. Told to arrive 15 minutes before appointment time and STILL waited an hour to be seen. They need to stop overbooking and making patients wait so long or maybe the patients can charge THEM $50 for THEIR time. Absolutely ridiculous

  5. Very nice people. Short wait. Everyone was so polite and helpful. People in optical center answered all of my questions and helped me to pick our frames. I would recommend this place to everyone.

  6. Very pleasant, cordial. Staff is so understanding and easy to work with from check in, check out to optical center. What a great experience.

  7. Every person I came in contact with was friendly, helping and caring. One of the few offices I’ve been to during this awful pandemic that was so pleasant and efficient. Bravo!!!

  8. Completely unreputabel! My daughter went in for an eye exam. She gave them her insurance card. The office did not check to make sure there was coverage. We have BCBS and they farmed out our vision to Davis Vision. I received a bill for …

  9. Excellent Physician.

    Does an excellent job of explaining my medical condition to me in layman terms and exhibits concern and compassion about my progress and wellbeing.

  10. Had a disabled roommate go in to be seen, very rude customer service, after waiting for Doctor, (45 min later) was tested and since they were closing they didn’t finish the process, had to drive back next day to finish. Had to wait since they were busy. Ridiculous how rude service was!! Would recommend no one goes here!!!

  11. This place is the best. Dr. called me at the end of the day after both cataract surgeries. Staff is busy at times but have always been helpful and courteous.

  12. If I could give a rating of minus 5 I would do so. My wife and I waited 4 months for our appointment,they were so overbooked we waited 45 minutes before we were called back,only to wait even longer in exam room. My vision was never …

  13. I broke my glasses so I Went to get New glasses march 3rd. IT is april 6th…still have no glasses…I didnt know how an eye center could have the worst ratings on google now I know! I have been wearing glasses since the fifth grade never …

  14. I suspected a detached retina. Dr. Brasington was so kind to work me in. I truly appreciate each person who helped me through my impromptu appointment. Superior care!

  15. I am pleased with Dr.King. He is pleasant, knowledgeable,. and willingly answers any questions I have. He has treated me for a couple years and I have no complaints.

  16. They have horrible customer service and only care about making money. Rude woman in optical department refused to give me my own medical records. I was a patient for years and always felt like just another body hearded through. They don’t …

  17. Was trying to make a appointment with them and they were so disorganized. 3 seperate people called me, none had written any notes down about what I was going to be seen for. Sounded to disorganized for me to feel good about them performing …

  18. Dr. Dingeldein and his assistant Jake Weatherston did an excellent job of checking my visual acuity and examining my eyes. It is always a pleasure going to Alamance Eye Center.

  19. Wonderful experience with the actual eye center, the optometrist center is to be avoided! The head lady is condescending and rude. The boy that works there is also uppity and acts like the patients need to serve them. They are not …

  20. Dr Porfilio is very kind nice knowledgeable takes time with you he explains everything to you I like him so much he is an awesome eye doctor I would recommend him to anyone he reminds me of a young dr Brennan ❤️

  21. I enjoyed my visit but I didn’t get any protection for my eyes before I left the appointment the sun was to bright. I really like the he was kind and professional.

  22. I called with an eye problem due to mowing yard with something in my eye. They got me right in. Dr and staff were very nice and got the pieces of debris out. Made my experience easier to deal with my problem.

  23. Efficient check in & check out system with minimal waiting time. Dr, Dingeldein is caring, thorough & an excellent eye Dr. I wouldn’t go anywhere else or trust any other Dr with my eye care.

  24. Been having an eye problem since 2015. Been to numerous doctors in numerous states. Called here back in August Dr. Dingledein saw me and helped me. Called in for emergency appt this morning and they got me right in. I’ve had no problems here at all with staff.

  25. Dr Braisington & staff are very competent, professional and personable. Dr B has performed 2 surgeries on my eyes & I’m very please with the results.

  26. Long wait times. My elderly mother has Alzheimers. She is left waiting in a cold room for as long as 2 and a half hours. Poorly managed and poor communication from staff. Looking at other options. Difficult due to memory issues. Frustrating.

  27. I came here for a medical eye exam and a vision check but whoever made my appointment wrote that I didn’t want a vision check. I never told them that as I always have a vision check during my annual exam and assumed it would be included in …

  28. The facility is clean and neat. The staff is friendly and knowledgeable. They took the time to explain things to me and answers any questions I had without making me feel like I was wasting their time or that I didn’t know what I was talking about. That really meant alot to me

  29. This would be a 5 star review… for a single employee who went out of her way to make sure that we were satisfied. Today I came in for an appointment that I had scheduled approx. a month ago for an eyeglasses and contact exam, but when I …

  30. It’s my first visit with the doctor, but I liked that he described the entire procedure very well, which I had already read on the internet. All the staff are very friendly.

  31. This has been my second visit and I am very happy with the experience. From check in through check out, I found everyone to be professional and pleasant.

  32. Bottom line they have so much business that they have lost focus on the customer. Had been going for years and tried to make an apt. last year and they could not fit me in . Tried again this year and it’s a 2 month wait. Didn’t even try to …

  33. I came here for the first time today. My daughter and I both had eye appointments. I let the check in lady know we both had appointments she smiled and said she sees both of them I gave her the check in information. I was called back by the …

  34. Do not go here. My insurance covers a free yearly eye exam so I made an appointment for a check up. After waiting 45 minutes, I was shuttled between three rooms and given an eye exam by a technician and told I had 20/20 vision, which I …

  35. Excellent visit. Everyone involved made things as easy as possible for me. Dr. Katsoudas even recommended some contacts that could save me a significant amount of money! All in all, great place.

  36. Great experience. Dr. Katsutis and all the staff did great in all aspects today. Reception, preliminary examination, Dr Katsutis examining me and the final checkout and information. Highly recommend this business.

  37. Waiting a very long time to be seen. The doctor that I ended up with was extremely rude, wouldn’t answer any questions. Went to try on glasses. Didn’t get any help at all. I may just take my business to another eye doctor

  38. This is the second followup visit after cataract surgery. I waited over 45 minutes before leaving. My previous visit I waited over an hour. Dr Portfolio needs a course in time management and that patients are the customers. His staff also …

  39. Assistant was punctual and brief when she arrived to measure ocular pressure. Dr. Braselton entered shortly thereafter and informed me that the pressure in right eye was slowly moving upward and recommended laser surgery which was …

  40. Always the best service and professional care. I cannot ever vision going somewhere else. His assistant, Paula is top notch, and the optical department is so very helpful and caring

  41. Called to schedule an appointment for myself and my 2 children. Verified during the call that insurance would cover these visits. I was assured it would. When I arrived It took an exceedingly long amount of time to verify the insurance yet …

  42. I always appreciate the entire staff at Alamance Eye Center. Dr. Katoudas takes his time, has a great sense of humor and, most importantly, knows his stuff. I couldn’t be happier.

  43. My first contact was in the beginning of June. I reached out and was told that I could not be seen until July. I remember being a bit annoyed but with the current state of the union, I quickly dialed it back a bit. I was at work and I may …

  44. Dr Bradley King is on top of things an gets thing done in a timely manner. NOT one to rush you in an out, he takes the time to examine an explains his finding an what treatments are best for the individual!

  45. Long wait times and it seems they over book appointments. The optometrist was very “rushed” with my daughter as was his assistant and the receptionist could’ve been more pleasant and inviting. My daughter and I were shuttled between 3 …

  46. I have been a patient of Dr. Dingledein for many years and always been pleased with his services. I especially like the ease in which I am able to see the doctor promptly when I have had an eye problem.

  47. Beware. They will do routine procedures during a medical only visit knowing your insurance won’t pay it even if it is coded with a medical diagnosis only. Then you will get an extra bill and when you call they will sound bored and tell …

  48. I waited more than 1 and a half hours past my appointment time, after getting drops in my eyes to dilate them, before I could see the doctor personally. I was offered no explanation during the long wait time nor any apology fot the doctor …

  49. There was a fair sized crowd of patients when the doors opened shortly before 8:00 a.m.. However, the staff worked very quickly and got everyone checked in within 5 to 10 minutes. The technician who checked my field of vision and took …

  50. Dr Bill Portfolio is genuinely kind , thoughtful and a great communicator. He takes his time and clearly explains all aspects of eyecare and how to maintain good eye health. He is extremely friendly & easy going

  51. I have found Dr. Zhang (and the rest of the staff) to be clever, conscientious and caring. They have worked well as a team with me and she has been an excellent clinician. I would recommend her to everyone.

  52. I will return to collect our glasses, but my family and I have no intention of ever returning to this practice. Our experience was insulting. This is my and my child’s experience ONLY and I had no intention of even posting a review but …

  53. Dr. Katsoudas was fantastic in terms of the time he spent and the care he demonstrated. He looked at options with me and was very thorough in his analysis of my situation. He was very engaging. A very enjoyable visit.

  54. Dr Harrow did a great job with my Cataract Surgery. And Alamance Eye Center has been extremely helpful and attentive. This is my second cataract surgery here. Really like everyone a lot.

  55. First visit there, I went to mebane vision center and americasbest, and Alamance Eye Center is much better. Better people there, more feedback and empathy if you are unsure on what’s going on with your vision. I have confidence in what they tell me, especially Chadwick brasington who helped me

  56. Dr. Portfilio and the staff at Alamance Eye Center and at Mebane Surgical Center are all very polite and professional. They were patient with my questions and concerns and showed they truly care about their patients. The surgery was very quick and they talked to me through the whole thing. I highly recommend them!

  57. My recent appointment with Dr Brasington at Alamance Eye Center was excellent from start to finish. Amy at check-in is the perfect combination of friendliness and competence. Dr. Brasington’s assistant, Karen, exhibits the highest degree of …

  58. I had no problem with Dr. Harrow. I knew before I went that I needed corrective lenses. But was was frustrating was when I asked him about contacts he said I had to see another doctor for that. Why can’t 1 doctor handle all your corrective vision needs? Now it will be another visit and co-pay just for that.

  59. The most through eye exam I’ve ever had. Results completely explained. His Tech is professional, warm, engaging, the best Tech, the Dr is warm, friendly, the “mainstay” of excellent professional medical care. The two know eye health. I trust them both!

  60. Wonderful visit with Dr. Katsoudas! He was extremely informative and kind. This was probably the best visit with an eye Dr that I’ve had honestly and I’ve been wearing glasses or contacts my entire life. I highly recommend Alamance eye center.

  61. This was my 2nd visit with Dr. Dingledein, he was very thorough in discussing concerns I was having with my right eye. Check in and check out was with ease. I only hate my Vision insurance is not accepted in their optical, I have to go elsewhere for glasses.

  62. I recently saw Dr. Katsouvas was really great and he answered all of my questions and I didn’t feel that he was rushing me out the door. Cody in the Optical Center was very and really knowledgeable. I had a great experience at Alamance eye Center

  63. Alamance Eye Center was a great place for my 95 year old mother. Staff was extremely friendly and helpful. My appointments at other eye centers would typically last over two hours – tough for my mom. We were promptly seen and examined …

  64. This was my very first appointment at this office and with an eye doctor in general for my daughter and Dr. Katsoudas made very rude and unprofessional comments during our visit. I was very displeased and will not be returning if he is the only Dr. at this location.

  65. Been going here for a couple of years for eye injections(AMD).Bradley King is my DR. And he is the best.think the world of him and so glad he is my DR. Alamance eye center and their staff is wonderful..thanks to them all

  66. Excellent care – many options discussed to improve my vision experience. Staff was timely, friendly and knowledgeable. A laser procedure was done to improve vision due to hazy membrane from five (+) year old cataract repair on left eye. …

  67. I have been going to Dr. Dingeldein for well over 3 years. He is a very good eye doctor who is very thorough and attentive. He leaves no stone unturned. I am so grateful to have such a good eye doctor.

  68. My experience with Dr. Dingeldein was excellent. He examined my eyes thoroughly and was very personable. I like his approach of trying the simple methods first. I would definitely recommend him, and in fact, have already advised my husband to make his next appointment with him.

  69. A great experience was had by this scaredy cat that needed cataract surgery. Everyone was so kind and helpful. The Mebane Surgical center was awesome also; very befitting a place like Alamance Eye.

  70. I am very satisfied with today experience at Alamance Eye Center. I was attended to promptly and the staff was helpful. Nice customer service when I went to choose the frames for my new glasses at the the Optical Center.

  71. He was nice enough. Before I visited him, I looked for eye doctors with concussion experience. That search did not pan out. I told him I had had problems with blurriness, since being rear ended. …

  72. I had a been dealing with a chalazion for over two months and Alamance Eye Center got me an appt the same week. Dr. King was so professional and honest about wanting to get my chalazion removed fastest way which was surgery which was …

  73. Wonderful atmosphere and customer service was excellent. Dr. Porfilio explained everything he was doing and why. I highly recommend him! I also highly recommend Alamance Eye Center!

  74. Alamance Eye Center is a great eye center. I have used them for my eyes, including cataract surgery by Dr. Profilio. My 8 year old granddaughter also goes here. There eye glass department is very helpful as well. The entire staff here is friendly, helpful, courteous, patient & respectful. I trust these people. Let them help you!!!

  75. Excellent office visit. Friendly and professional staff, prompt results, clear and concise explanation of findings and recommendations for treatment/follow-up. Would recommend without any hesitation.

  76. Our entire family loves Dr. Katsoudas and Alamance Eye Center! Dr. Katsoudas is a wonderful doctor who is extremely caring and attentive. He is also very patient, which brings a new level of comfort to me personally during exams and allows …

  77. The doctors I’ve seen have all been great. One nurse, Ashley, is very unprofessional and so was one lady at the check in desk. Not sure of her name, but she sits in the middle. They were working me in, which I appreciated, but after …

  78. Very thorough and comfortable. All concerns are fully discussed and explained completely. Doctor Brassington is so personable, caring, and thorough in his work. He helps with decisions and never pushes anything unless it is in your absolute best interest.

  79. Karen, tech, was awesome. Very thorough, knew exactly which tests to perform. Dr. Brasington was also thorough and efficient. It was after noon and they had no problem working into their lunch hour. Thank you.

  80. Listens & and answered all my questions. Did not seem rushed as many of the doctors at Alamance eye do. Did not have to wait as I usually do. Would recommend him!

  81. I love the care and attention I receive as a patient at this facility. All the staff are very efficient and the doctor is always very clear about explaining procedures and options to me and answering questions. Highly recommend.

  82. The entire time from the moment I walked through the doors, my experience was highly professional and very courteous. From the ladies behind the reception desk to Dr. King, who gave me very exact and clear information about my progress and …

  83. Dodie who did the initial testing was quick and skillful, and she kept me informed. Dr. Dingledein was, as always, friendly and informative. I’m considering cataract surgery and he was very helpful. I value his opinion.

  84. Everyone, on staff including checkin & checkout staff, to “nurse”, to Dr Brasington,, to the Optician were great, very efficient and professional. I so deeply appreciate Dr Brasington’s thoroughness, knowing he has examined every part of my eyes.

  85. Dr. Katsoudas and the team at Alamance Eye Center are always professional and friendly. They make me feel like family and answer all of my questions or concerns. Great customer service experience every visit!

  86. Dr. Porfilio is such a kind and knowledgeable doctor! He explained in great detail the cataract surgery and how I would feel afterwards. He called the evening of my surgery to see how I was feeling and reassured me I was progressing as expected. I would highly recommend Dr Porfilio!

  87. They are the best , William Porfilio and his associates are very thorough and show the upmost respect of there patience, I believe you couldn’t find any place better the Alamance eye clinic .

  88. I arrived 18 minutes before my appointment. The receptionist checked me easily. The waiting room had chairs separated for social distancing. I was called back 20 minutes after my appointment time. The staff members I encountered were …

  89. This was my first visit with Dr. King. He is very customer focused and took time to ask and understand my concerns as well as performing a routine eye exam. I recommend with no hesitation whatsoever! Great team as well! I’m not a fan of …

  90. Very efficient, great bedside manner. Very knowledgeable. Dr. Brasington gave me a very through exam and explained my problem in understandable detail. He also scheduled me with another specialist to be on the safe side.

  91. Very professional staff throughout the services from reception through to billing. There was careful compliance with COVID19 guidelines. All patients and staff were wearing masks. Dr. Porfilio and his nursing staff are very efficient and …

  92. Dr. K is awesome! Lacy at the front desk was very helpful.
    However, Chelsea was lazy, unwilling to assist, and wanted to push me off to someone else since she was on the phone. Chelsea, please learn to assist, to be a …

  93. I was dismayed that masks are not required for all patients. Currently, Alamance County has HIGH Covid activity. The staff were all wearing high quality masks which was very much appreciated. Dr. Brasington was absolutely wonderful!!!

  94. I had a small cyst removed from the corner of my eye. Very quick and not too uncomfortable. I really appreciated having a quick appointment. Dr. Was careful and explained the procedure very well.

  95. I’ve used the resources at Alamance Eye Center for years and find the medical and support staff to be friendly as well as highly professional. I truly believe you won’t be disappointed. I saw Dr/ King today and he and his support team …

  96. I was seen by Dr. Brasington within ten minutes of my appointment time! Compared to other doctor’s offices, that is phenomenal. He was thorough in his examination and explanation of treatment. I give him a A plus!

  97. Very knowledgeable. Found my vision problem and corrected the rx that had been wrong for many years. Thanks for the attention to detail. Courteous nurse and very clean! The only complaint is that the optical center (also super courteous …

  98. I’m having some complications with my eyes.Dr Zhang explains everything to where I can understand. Explains what she’s looking for, why, the cause or causes, the remedies and methods to resolve the issues and welcomes questions. I am very comfortable and confident in her ability to help rectify the issues I’m having with my eyes.

  99. Dr. K has been my doctor since he graduated. I really enjoyed my experience at check-in, in the waiting room and with my doctor. The technician was very kind and knew her job well. I was not pressured to buy new glasses, like some …

  100. First visit. Based on my experience at Alamance Eye Center, more specifically with Dr. Bradley King I would not hesitate to highly recommend both. Fast check in, ease of being guided filling out forms, well done system. Tracy thoroughly …

  101. This was a pleasant experience. There was a very snall time of waiting which was rather shocking. People hate it whan you have a time but dr. schedulles every one minute HOW can you meet peole in one minute this was nice the people are caring and it was a nice experience thaks for your service and profesionalism

  102. His assistant was friendly and professional. However Dr. King was 45 minutes late for my appointment on August 25th. I made the appointment the first one of the day because I still needed to get to work . I am aware things happen however, …

  103. They called me to set up my new customer account and said, we just had a cancelation for Aug 29 at 9:30. So, I repeated the day and time to her. She said, yes. So, this morning I arrived to hear we don’t have you down for today, we …

  104. Dr. Bradley King and his staff surpassed my expectations, they all go above and beyond with their service and kindness. Their friendliness, patience and experience made me feel secure. …

  105. Going to Alamance Eye Center is always a good experience. Everyone is very nice and acts like they care. Dr King is my Dr. and he always makes me feel like he cares. Talks with me about my eyes and how best to take care of them. Doesn’t …

  106. As a receptionist myself, I can easily say this was the WORST initial contact ever made. The lady who called me 10/31/22 314p, immediately sounded annoyed that she could not pronounce my father’s name (for whom a referral was made), when I …

  107. From the online nurse to the check in person this was a great experience. Dr. Porfilio was cordial and explained the diagnosis and treatment plan. He set up a return visit with the understanding that I should return sooner for any changes. Very satisfied with the visit.

  108. Dr. Katsoudas is great! I’ve been a patient of his for over 20 years. He is down to earth and listens to your concerns and is always looking out for your best interest. He is an amazing eye doctor, and though I don’t live in Burlington anymore, I continue to make the trip each time because I believe he is the best.

  109. I’ve been Dr King’s patient for four years and I trust him implicitly with my eye care. He truly cares about his patients and will listen to any questions and/or concerns, and give you answers and advice. I highly recommend Dr King 🤴 and his staff. …

  110. Dr. Katsoudas is amazing! We’ve been patients of his for 14+ years and the care and consideration he gives his patients is above & beyond! I’d highly recommend him! My kids first saw him when they were like 4&5 and he’s still the eye Dr. …

  111. I specifically chose this practice because of all the positive reviews. Unfortunately, I did not have a good experience at this practice. The checking in process and seeing the doctor was speedy. …

  112. I was very pleased with my cataract surgery. I was amazed at how quickly it went, and with the most professional kind willing to help staff I’ve come across in a long time. Dr P. even called and ask how I was doing the night front of the …

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