Alaska Communications Systems Group is an integrated communications provider that offers local telephone, wireless, Internet, long distance and television services to business and residential…
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
600 Telephone Ave, Anchorage, AK 99503
I wish there was another internet provider in my area. These folks are the worst. internet speeds are slow, customer service is not very helpful and they are over priced. When given a choice, most Alaskans don’t pick ACS. If I had a …
Extremely difficult to make contact. I set up service and haven’t received anything in the mail about what my account number is so I can pay my bill and of course you can’t make phone payments now. Im over a month overdue and have been trying to get ahold of them just to get my account number to make payments.
Not only did I have to wait almost 3 weeks to get the internet hooked up but it hasn’t worked the way it’s supposed to since day 1. It lags sooo bad I can barely do anything at all. This includes browsing the internet on my phone, playing …
Worst internet service ever. There is nothing “reliable” or “fast” about ACS. Our internet goes down several times a week, and most of the time I don’t even bother trying to get the wifi to work on my phone, I just use my data instead, …
ACS (Alaska Communications) has a monopoly in my area and they take our money and except for a few people give lousy service. They keep you on hold for unreasonable lengths of time. The only thing that they are consistently good at is taking your money.
You’ll be thankful for having ACom after dealing with slimy GCI. AK COM is a solid choice and run a respectable business I’ve have been able to trust and meet my needs.
Wasted an entire day on hold! I have been with ACS for many years, but today I’m ready to say good bye. I have been on hold all day, and I’m on hold right now! I cannot get through to a person, and when I got lucky—they put me back on …
As a customer, if you do not periodically check on current internet packages offered, equipment upgrades, or rates you may be missing out or being taken advantage of. They do not typically inform you of better deals or increased internet …
I moved to Alaska from the lower 48 to work at Alaska Communications. The existing management t in the OSP engineering group was fine, but when the new management came in in 2019, the atmosphere¹ changed. New management was not only …
If I could go lower I would. I canceled my service in April and I’m still getting billed for it AND I call monthly and get the run around!!!
ACS doesn’t have 24/7 support, so if a communication line falls in your yard, its stuck there until they open up after the weekend. Their only redeeming quality is their unlimited internet package is cheaper than GCI’s. But that isn’t …
Not even a customer yet, went into the store to ask questions about service, products etc. The 2 girls at the front were basically useless, answered none of my questions and told me to go online and someone else will call with answers. Why …
Their new app seems like a backslide. Put in a trouble ticket yesterday because our internet is super slow and keeps going down. They claim they’ll prioritize people who put in tickets through their app, but 24 hours later we have no …
If you love slow expensive internet along with terrible customer serive this is the company for you! Otherwise steer clear of Alaska communications I Waited on hold for thirty minutes only for the company to say they are not providing …
HORRIBLE!!!! Always slow internet speed, minimum 45 mins of wait time on customer service calls, 30 days wait for model installation. Alaska Need more Internet providers than just GCI & ACS.
What a horrible experience. We contacted ACS three weeks ago to set up a time for them to come set up the modem. We set up a time for them to come out yesterday… technicians are all to busy to spend 15 minutes threading a wire into the …
Multiple phone calls and multiple applications to get internet from the one utility available. Typical. The customer service people deserve credit for their patience in having to tell you the next bad news about filling out a new form, …
Solely based on my first impression. Applied for internet online last week after calling to ensure coverage for my address on JBER. Install scheduled for 8-4pm today. Called in the morning to confirm details and got the ok. Called at 4pm …
To be clear, the only reason i am giving 2 stars is because they are very slightly better than the only other option where I live.
The customer support people are pretty friendly and capable, but good luck …
Got internet installed last week and I still don’t have internet connection. I called the installer and he basically said to wait and “good luck”. I can’t get ahold of anyone at the main office and I don’t even want to work with this …
Hope you like spending hours on end to reach technical support. I’m at 2 hours and 34 min right now to put a trouble ticket in. *Hint* don’t put tickets in online because you’ll get an email saying it was completed within a week with zero …
Update.. Day 7 and still no repair date set or contact from Alaska Communications even though I am still being charged via credit card. My kids are still unable to “zoom” online classes. Perhaps Alaska Communications needs to do a hiring …
Absolutely worst company I have ever had to do business with. Their lack of customer service for a business account is astonishing. Impossible to get an answer from anyone or anyone to return your call meanwhile they continue to bill us for services we do not have.
Can’t submit a trouble ticket online when your internet doesn’t work. Waiting over an hour for help, speeds are throttled at 1990 levels. Use as much internet as you can gulp through a coffee stirring straw. Worst internet I have had since …
If I could give 0 stars, I would. I used ACS home internet for a year and was promised 20mbps, but only ever got 10mbps even with using a wireless router capable of 1GB. I decided to switch to GCI instead, which was over 6 months ago. I …
After a full 4 weeks without internet, it took an internal email to the higher ups to get any traction on. My account is now flagged as priority and i have the direct lines to some heads of departments. …
To say that ACS has poor customer service would imply that they have ANY customer service to begin with.
Nobody answers the phone, and you end up on hold for hours at a time. …
I was at my office this weekend with IT professional trying to reach anyone at ACS. The wait for a human to answer, even for business service, was acurately timed at 1 hour and 15 minutes because of high call volume on a Saturday. Problem …
I have had a service request in for 10 days with no response. I “upgraded” my internet speed (wasn’t even aware I could until I called about poor service and yes my wait time was 2.5 hours) they said they almost doubled my speed. I am not …
Well first off, when requesting services you aren’t able to schedule a day or time as to when they will be connecting your services. They won’t let you know even a day prior to installation, only the day of. Second I had their services …
Was on the phone for hours and turned around and tired to just go there for the services. Under this website on google. It says there open, but in reality there not. Could have gotten good money from me, but no and solely because of a lack …
Home internet has been out since August 11. Put in trouble ticket online on August 13. Today is August 18 and my internet is still down. Went to ACS office on Telephone Ave. on 8/13 just to find out that the facility is closed due to …
Constantly having issues with the wifi, and in the past two months Ive sent 3 emails which never got a response other than “we are transferring your request to our technical support team” and nothing after that and no change to the wifi. I …
Customer service hold times are never ending. I’ve had to just hang up after more than an hour. I wonder if anybody at ACS was ever going to answer it. ACS doesn’t: (1) provide an estimated wait time; (2) offer a call-back or appointment …
These people do not answer the phone to save their life, and the internet quality is not that great. We have had the internet buffer on many different occasions, and currently the internet is down. We tried contacting them for inquiries, no …
Poor to consistently unresponsive internet service. Customer service with minimum 1 hour wait times. I have to use phone hotspot for my home internet. have called multiple times for help. 4 hours on hold… I can’t even call to cancel or …
I had this company for years, always paid on time and during the covid shut down, they also apparently did. No answer on the phone and the office was closed.
After months of trying to get ahold of them I gave up. Moved. Now almost a year …
Alaska Communications has recently “updated” their entire online system and I am now unable to login to change my payment method. I have called and sent emails and have heard nothing back. I was on hold for over two hours and the problem …
Service install took over 2 hours and nothing works, date 9/11/19
told a Splice team was being sent and it was top priority for a new customer with hardware in the home not working to get tech out and fix the line break. Now …
I bought a house and went through ACS because of thier pricing over the competitor. It ran at 50Mbps. I moved and rented the house out. My tenants moved and I moved back in and they allowed me to use the internet until it was shut off and I …
Hey, Alaska communication service my internet bill is due today the 24th but I already made a payment last week Tuesday the 13th online which you guys already pulled out of my bank account and even emailed you guys this week cause my …
Customer service is non-existent and Lord help you if you have an easy question and need to talk to customer service. Literally hours on hold waiting to actually talk to a human. Today was over 2.5 hours, last time it was 1 hr 45 min to get …
waited on hold for an hour to discuss an issue with payment where I was being charged double for the internet service I was signing up for, to be treated like I was an idiot and told I wouldn’t be double charged. When I completed the …
Called multiple times trying to get service set-up. Gave them my information to put a new property in their system. Called back multiple days later….wasn’t in the system. Customer service rep said they would call back… never did. Would …
I have been an internet customer for several years. My high speed internet has been running at less than 1MBS for several weeks. I have spent over 5 hours on the phone trying to speak to a technical support representative. Nobody ever …
My internet went out on Sunday. ACS support was closed. I called Monday morning. They said I had to be at the router so I said after work. They said they could call me at 7:30 pm so I wouldn’t have to spend an hour on hold. No call came at …
Worst customer service I’ve ever delt with, can’t get a hold of their tech support or customer service, on hold for hours, tried multiple times but never got any help, absolutely worst srrvice
Chris Miller is the “GO TO GUY”!!!!! The most polite, mannered, smart, and communicates at a very refreshing level. You are on the same page as he is while installing your network. I love me some ACS!!!!! Soooooo very thankful
Tom in Tech Support was very helpful and informative when I had a residential internet issue. He took the time to go through everything until he located and resolved my problem. I am very impressed, most tech support send other people to the home to do that and he did it all from his desk!
If I could give negative stars; I would. They have been uncooperative and unresponsive to any form of criticism. I have dealt with ACS for upwards of 3 years now and they are without a doubt, the worst ISP in Alaska. If you have a choice …
We have several rentals (aka a lot of business for ACS) which we provide internet. The internet has always been good however the “customer service” when I tried to call today to set up another new service is enough to switch my business …
I contact ACS on December 6th and completed all paperwork for install. The scheduled date for install was provided to me in late January for a March install. If quick turn around time is your aim, don’t expect it from ACS.
Calling on behalf of my mother as I used to live in Fairbanks few years back. Customer service is highly difficult to get ahold of. Fairbanks branch has been removed since my last visit and changes to my account. Used to be an great …
Set up automatic payments with the company. Guess it never went through. They’ve “updated” their payment system for which after 3 months I get a single call “your bill is now past due.” I received no bill, email or message prior. When I …
I’ve had ACS for 10 years, residential Internet for 10, Business Internet for 4 years.
About 5 months ago the speeds at my house where slowed down to 4.5mps (sometimes …
Pasting in an email I sent to them as well as writing my review. I have been calling them for about two weeks now, while being on hold for over 2 hours every time and never being able to get ahold of anyone. I sent this email on the 4th and …
My medical office phone system “hangs up” on callers and on office staff after 1 ring. We have to call 2-4 times to place a call, and patients are complaining of the same issue for incoming calls. Customer service rep “Susan” could have …
You’ve lost yet another customer today. Perhaps when you decide to upgrade your entire system, you should figure out how to accommodate and value the customers you have who are the reason you are a company to begin with. I’ve recently moved …
This is the email I just sent them and I think it explains why they deserve 1 star. …
Stores say there open but they are closed. Absolutely horrible phone service. Could not answer the easiest of questions. Tried to pass the buck to the next guy. If you can I would pass on this company!!
When GCI took over ACS, their service plummeted.
I had a DSL installed by a “professional” and one hour later it stopped …
I have paid $24 a month to reserve my phone number and it has taken over a week to connect it again. During this week I have spent 45 and 1 hour on the phone waiting for representative.Meanwhile my 73 year old husband is at our remote cabin with no way to call for help if needed. And they have a monopoly in the area!
Absolutely terrible customer service was suppose to get service installed technician never showed never called nothing tried to call customer service and put on hold for over an hour with no one answering it’s absolutely ridiculous they …
Tech support helped me out but so far this service is Trash I can only use 1 MAYBE 2 devices on my home internet connection and it literally drops. No internet, nothing. Can’t even set up my account online either. How am I supposed to pay …
I have had ACS for years. The internet has been horrible. I work remotely & it requires high speed internet. ACS is snails pace… IF it even works. They used to be fantastic but now it doesn’t work & good luck getting anyone to answer …
Six years ago this was a great deal for Alaskans. However, over the last two to three years, we have more down time than up time. We had went to use online bill pay, only to find out someone hacked their website, and they tried to blame us …
Had this service for years, was never 50mbs as advertised but was always reliable.
My router appears to be close to the end of it’s useful life span. I have had poor and intermittent internet for close to a month now. I have to frequently restart the router. Calling tech support is a treat. I believe their current hours …
Absolutely LOVE AKC! We live in a remote area. They were very quick at doing a property survey to determine if we were able to get service, and we had fixed wifi installed 5 days later. Technicians were friendly and very knowledgeable. They …
You have to really try hard to be this incompetent as a business. Moving a business service consisting of internet and a fax line should be easy right?…not for ACS! After a long scheduling delay the techs came out to move the fax line, …
You guys should probably take the communication out of your name. I put in a order and I was scheduled for the 1st of November and the system went down but I still never received a call to inform me of the situation, I had to call and find …
Absolutely terrible customer service was suppose to get service installed technician never showed never called nothing tried to call customer service and put on hold for over an hour with no one answering it’s absolutely ridiculous they …
“Stay connected with affordable, high-speed truly Unlimited Internet service” …………. That, is a lie. I am now getting 7-10 “offline” messages a day. I even called thinking the problem is on my end. Nope, was told I dont live near …
Not only has the internet speeds been slow but when I’ve tried to call to get things handled I’ve been unable to reach anyone. I’ve had them for 2 years because they’re the most reasonably priced but they’re not worth it. Having a fixed …
After using their service for a couple of years, I’m shocked their google rating is as high as a 2.1. It’s the single worst internet service I’ve had, followed by the some of the worst customer service you could imagine. Any call or email …
Going on 6 days no internet. ACS has no customer service and if i had other options would drop them in a heartbeat. …
My service has been poor all year, always cutting out and reconnecting. This week my internet is completely out ,so I call for assistance they hang up on me. I called back multiple times finally a lady answers and put me through to a …
I’ve been with ACS 6 years. Last year the modem they provided me failed. I contacted tech support. They confirmed the modem was faulty. They told me to go buy another one, since the one they provide ‘is junk’. I told them I wanted a new …
Honestly probably one of the worst ISP I’ve ever had. Don’t expect constant speeds even with a better plan or any phone service when DNS servers are down like forty percent of the time either. Granted this is Alaska but do some research and find a better provider because this is not what you want.
I’m mostly okay with this company… but we haven’t had internet for a month now and they won’t respond to my tickets and when I called it was useless… I’m still paying for the service because I want it… I’m just not getting it. Can they please step up their customer service? It’s not very curious of them…
Been in Alaska since telephones and nobody can tell me why I can’t get internet installation? I can get telephone line but no internet gci run them
“Due to these uncertain times we won’t disconnect your service.”
-ACS …
We had an installation scheduled earlier this week. They left without installing claiming to come back the next morning and we haven’t seen/heard from them since. My husband contacted them with zero information given. (He had to take off …
My business has been without phone service for over 24 hours. Alaska Communications could not tell me when they would be able to get it repaired and never forwarded the calls to my mobile phone as they promised. Their service center is closed for the weekend and my business is dead in the water.
Quite possibly my worst experience with any company. I called to schedule an appointment for internet installation in September, was given the date of December 17th, and no one showed up on my installation date. I had to call twice to be …
We have ACS for our in home business and they are great! I’ve heard, not so great things about the residential side but for us, they are top notch. Getting in touch with someone on the phone is quick and easy, they get techs right out if we have an issue. I do wish we had faster wifi, but it’s Alaska and we get it.
Hours on hold, they’ve nearly completely offshored their customer service call center. Received multiple conflicting instructions to add an authorized user to my account, which should be an insanely simple task to complete and should not require multiple phone calls. Please address your customer service shortfalls.
Only ISP in our area, formerly capped at 10 mbps for $80. Speed is not stable, and provided gateway device works poorly with some devices and in very proximal dead spots. When our neighbors told us they had gotten upgraded to 15 mbps for …
They Agency I work for has been working with this provider for multiple months through GCI. Each time ACS says they’ll have someone on site we’re ghosted. We send technicians from Anchorage. First it was they didn’t have what they needed …
I try not to leave bad reviews but this place deserves it. Yesterday I waited all day for the technician to come and they ghosted me. Now they say they will try again in 2 months?!? Yeah forget that. Not to mention the only way to contact …
So glad I switched to ACS from GCI more than two years ago. The unlimited Data saved us from some very high bills at GCI. Switching cut our bill in half plus we have unlimited data which we never had with GCI; we were always being charged …
So truly unhappy with lack of service. Been trying to get my service set up since 2/2/22 no service still. Have email state I have a credit of $271.64 on 1/21/22 Call 2/2/22 set of service should be on no later than Friday. Nothing Friday …
Literally terrible customer service. You wait on hold for hours with no answer. When you finally get in touch with someone they don’t know what they are doing and transfer you for no answer or say we will call you back. Don’t worry they …
Absolutely terrible customer service. I have spent hours on hold with customer service and weeks trying to get an email response from them. Different customer service representatives give different/contradicting information and I can never …
Worst customer service I’ve ever experienced. I called yesterday trying to resolve an issue with my internet and was told the problem would be resolved today. I called today to see why my internet still wasn’t on and was told that now my …
I hadn’t received a bill since September, and while not ACS fault, when they were notified, they automatically started adding my email and phone number for billing notifications. They even went a bit above and beyond, getting my service …
The customer service is fine. What I don;’t like is the slow download speed
in the Aurora neighborhood [< 10 Mb/sec] GCI does much better here. A problem is ACS use of an old copper line for our DSL service.
The worst customer service. Unresolved technical issues. Call ACS local number and connected to an employee in Guyana Caribbean.
Unfortunately the speeds are false, they ask to much for garbage service, anyone on JBER dorms look else where this is FARRRRRRRRRR from worth it, just classic scam tactics (This is even better, all of a sudden my internet plan was …
The worst wifi company! If you have any other option use them. These people find ways to add on fees, are difficult to get ahold of and don’t update your account promptly. They are highly disorganized.
This company, as with GCI, boasts about no hidden fees in their advertisements, however, the more you go through their process of signing up there are so many hidden fees. It starts off small as much as $30 then when you are ready to …
We have been doing business with ACS (business) for 20 years. ACS has gone down the drain. They are the most difficult company on earth to find a human being to talk. We are moving out business telephone system to GCI. I have been trying to …
Don’t waste your time with them. It’s better to not have internet then use, and I use the term loosely, this company. Takes way too long to respond or resolve troubleshooting tickets and somehow don’t provide customer service after hours. *Edit* Thank you. I was able to get the help I needed and everything was figured out.
Worst customer service ever. Had to use these folks for over 10 years and nothing has change. The longest wait times on the phone (guaranteed 45 minute wait anytime you call.) And their service takes weeks to get to your house. …
I currently have the 100 mb internet now service. I’ve personally never seen the full 100, usually around 60 to 70, although currently is about 40 and less. Don’t recommend if you’re trying to play online because it will lag constantly.
Very poor customer service! It took about 8 weeks to get my internet hooked up! Everytime I called to check it was basically too bad, just wait longer, you need to be more patient. Mind you they said 2 weeks when I signed upà
My father in law paid every month on time for his ACS bill. Now your going to cut his service off after he presented a reference number ACS provided online paid in FULL. Worse customer service
They have done everything in their power to make the process of getting wifi difficult as possible. I haven’t had wifi In a week and everytime I call they put me on hold for over 2 hours, then I drive all the way into town to get my modem just to find out they are closed at that location. Not sure how I’m supposed to get my modem.
This company is a completly UNTRUST-WORTHY! Their customer service is a JOKE and their credibility is ZERO. I moved out in October and have been trying since then to cancel my service, both online and over the phone. Every time I was …
Beware, the customer service is terrible. The ACS customer service personnel are in Guyana, and the two I spoke with both had terrible internet connections. A simple action on my account took a 38-minute call plus a second 29-minute call, …
Just moved to Anchorage and trying to set up internet. The first phone call I was told they don’t offer service in my area. When I let the rep know I have confirmed they do online and have mail saying they do the rep just said sorry cant …
Absolute worst product and customer service I have ever experienced but hey what’s expected in Alaska. As for what your paying for, pay close attention to the key words “up to” however Mbps. You will likely never get it. Absolutely the …
ACS does not honor the Affordable Connectivity Program fully. They are refusing to provide a discount on my “first invoice” which totals almost two months’ worth of internet — this discount is worth $150. I have filed an FCC complaint.
ACS service is terrible. I had set up an appointment for installation only to have my appointment rescheduled over a week later. On the day of my scheduled installation, no one came. In the afternoon I called to ask what was happening, …
Awful to military members. I’ve submitted multiple disconnect attempts as I PCS back to the states and still two months after leaving Alaska they are still charging me for full services. Call line is unhelpful and there’s no supervisors… …
Worst internet service and terrible customer service. To start off with they charge a $100 connection charge to get set up and the schedule was 2 months out. Internet is “unlimited” but only gets dial up speeds. Tried to cancel my service …
I very much want to cooperate with ACS and communicate about my services, but i haven’t been able to. its been twelve days, two phone calls, two in-person visits, several emails, and I cannot get my problems resolved despite being a paying …
The star rating average speaks for itself. I just was just billed for internet service that I had canceled the previous month. I had since started service with a new provider. When I canceled my service via phone I was assured that my …
Similarly terrible experience with Alaska Communications all around. When trying to get service installed, it took over two weeks of back-and-forth phone calls to even be able to apply and schedule service. After service was scheduled, I …
Terrible experience with Alaska Communications, if I could give it no star I would. First, it took over a week to schedule an appointment for installation. On the date of installation, they couldn’t get it to work but they “closed out” the …