Alaska USA Federal Credit Union equips everyday people with the tools and support they need to make the most of their money. As a member-owner of the credit union, not only do you experience fewer account fees and low-cost financial services, but you also gain access to competitive rates on car loans, personal loans, business loans, and more plus a team of service representatives who are available 24/7 to help you manage your accounts. See the difference quality service can make for your finances – start with a checking and savings account and grow from there. Serving Alaska, Washington, the Phoenix metropolitan area, and California’s San Bernardino County. Insured by NCUA.
| Thursday | 10AM to 6PM |
| Friday | 10AM to 6PM |
| Saturday | 10AM to 6PM |
| Sunday | Closed |
| Monday | 10AM to 6PM |
| Tuesday | 10AM to 6PM |
| Wednesday | 10AM to 6PM |
4000 Credit Union Dr, Anchorage, AK 99503
IT OKKAAAAYYYY
Awesome Bank
US least populated state
They actually should get no star
The banking center is always clean and bright.
Fast and friendly service. Not to mention they’re located in Washington, California, and Arizona.
Fast, good customer service, clean and nice space.
the worst company ever they kept me on hold for more than 10 minutes then they have answer saying we cant help it…………………//////////////
Your site is horribly slow, Please fix soon. You have a very unhappy customer who has banked with you since 1984
Thank you Alaska USA for all that you do.
quick, polite, professional, and not very busy. I’d say thats a recipe for an effective bank lobby
This is the most unprofessional bank ever! I deposited money to my account and they deposited it to another account member. I will close my account and reopen my Wells Fargo account
Alaska USA is a cut above all others bar none….their service is only surpassed by the people !!!!!!!
As a member for almost 30 year’s
I know I can always count on Alaska USA 🇺🇸
They are five stars 🌟 for a reason. …
Mr. Carson is amazing!!
He made me feel welcome and handled my situation with care and the upmost concern. It meant the world to me that he reached out and helped fix the problem.
Will at the main branch was super friendly and helpful. Set me up with a checking account and a pre approval for a car loan, which saved me a lot of time. Thanks Will!
I have been a member for over 20 years and the credit union has never let me down. They always give me the lowest rates, and I love the long hours at my Fred Meyer. Thanks Alaska USA!
Ken Scott and his team provide exceptional service on all of the services Ak USA CU provides. …
Alaska is best America’s holiday spots
If there were zero stars I’d give it! I am a hardworking mother and you want to penalize me for not having a direct diposit for my account and then when I need a new debit card and have the funds to have it rushed to my address you sneaky …
Absolutely awful customer service. Take several weeks to get an answer and then try to justify not allowing me to set up a completely legal account. Horrible!! …
Fraud department not very helpful. Have to generate a letter to re-run a bogus ticket ‘sale’ Viagogo. Which is not a legit ticketmaster affiliate! Told to re-represent my info… crazy thing is the purchase record can be seen from my …
This is more a complaint regarding their mortgage lenders. My husband and I had hooked up with a realtor who had recommended Jeremy Gogain as a potential lender. We met with him once, everything was cool. We liked him. Fast-forward a couple …
Shady – shady – shady. I’ve been banking with various institutions for 25 years, and I have never had reason to utterly detest a business until now. These folks will take your money, sure, but if they make mistakes with it, you pay the …
Reopened an account with you guys yesterday and regret it already. UltraBranch already not working, “estimated wait time is 3 minutes” and I’ve been on hold 21 mins so far. Worst customer service of any bank I’ve ever used
I was helped my the man there and he made sure he took away all my problems away by locking my withdrawal protection and went out to shop I got my gas, groceries, and cash in hand. When I checked my account on the app all the transactions were there in my available balance!!!! This has been a long time coming!!!!
My wife and I moved 3 years ago and we have asked the visa department numerous times to update our address and still it goes on. So much for security of account etc its become a circus of a bank aweful customer service.
Worst experience I have ever had. I tried to get a credit card because I had a job interview out of state come up. First time I went to the bank I went and applied and they said they would let me know if I was approved. …
I have been keeping a checking-saving and credit card account with them for some time. I hate their service for a number of reasons but keep it since I need a local bank account in Alaska. Once it took them 7-10 days to clear a locally …
Came in with a ton of questions and Cody answered everything with amazing detail and knowledge! Came back and applied for a loan with Keith who was extremely patient and thoughtful through what was an hour-long process. Fantastic employees here who will answer all your questions and help you with everything you need.
Online services and banking services don’t talk to one another. I like a financial institution that can coordinate the two services. If you offer a service online, then PLEASE– know how to resolve an issue at the bank. It’s already been a month and will probably take a month more to settle this issue.
Don’t trust them. I had fraudulent activity on my debit card so I had their card services reissue a new card. For $15 I had them expedite the processing and was told 2-3 business days. Well, they managed to charge me the $15 but they …
If a zero stars were possible I would. I’ve been with them for nearly 27 years and what has happened over the last year made me frustrated more than ever. They like to make a “service fee” if you don’t have a $1000 in a checking account. …
Very polite workers always fast service. The benefits i get with banking here are worth it. I love how clean the place is. The hours of business is better and longer hours compared to ANY other bank. I have gotten my credit up through them. And the online banking is user friendly.
HORRIBLE. 🤬😡
NEED NEW EMPLOYEES!
Warning ⚠️ …
I am a member of this credit union, I live in central Europe. My AK USA Visa card expired at beginning of last March: they never sent replacement card, so can NOT make any purchases! 46 emails exchanged between me and member “service” …
Drive through is absolutely ridiculous, the last 4-5 times has been 25-30 minutes just for a deposit and progressively is getting worse. It’s quicker to drive to another branch to deposit
10 years ago we would have given Alaska USA 5 stars. After 25 years we are ready to leave them. They have closed branches, taken out ATMs and are part of a network which doesn’t seem to always work with their cards. We are going to find …
Alaska USA needs to realize that it’s quality over quantity. They continue to open and close branches but all the while their customer service has been going downhill for years. I’ve had my accounts for almost 20 years and lately every time …
I have had nothing but great service from Nina at the C st & Credit Union drive location. With the employee shortage and new hires, she makes sure I am taken care of. As a business owner, I require certain procedures to keep my CPA happy. …