The only thing I was upset with was got there at 1:15 didn’t get called back until 1:45 appointment was at 1:30 need more people to work when buying new glasses got out of there at 3:00
This is the WORST eye doctor in town!!! And I wouldn’t recommend anyone here. Their ALWAYS packed and the staff was very rude. They take their time calling you. I was there for over 3 hours.
The administrative assistant was rude and not helpful. The doctors are great and give a good eye exam. DO NOT buy glasses here. I’ve personally bought 3 or 4 sets of glasses here, and every time the glasses come back wrong.
Had an appt. for Nov. 1 and was told upon arrival it had been changed to Feb. i was not notified of change and when question the change it was because Dr. Shafranov had left. This is the second Dr. that I know that has left. Dr. Burns is …
Waited 2 hours before being seen. After going into the room waited again. Total time 3 hours. Services was rushed, rude, staff had attitudes, and Dr. Morrow act like she didn’t have time to answer my questions pertaining to the health of …
From front desk to assistants to optometrist… these folks are tops. Although the waiting room was full, I was treated like I was the only patient they were seeing. They took their time and performed a thorough evaluation. They were helpful with insurance questions. You couldn’t ask for better care for your eyes.
I had an amazing optometrist and ophthalmologist at this practice but unfortunately the drive for me was too much.
Too many times office staff would make mistakes. I drove down multiple times for …
Was SUPER BUSY!! They got me in on short notice and when I walked in there was a line to the door. I did arrive 15 minutes early like they asked which by the time I got to the front counter it was my appointment time. I filled out the …
Husband had 815 appt sat over an HR waiting. If we can be on time, why can’t they? I believe that they overbook. Needless to say he didn’t get out of there until 11. This is unacceptable they’re stretching themselves too thin with multiple locations. They should hire more people then.
RUDE…RUDE…RUDE. How this place stays in business is a mystery.The ONE time I went, the front desk was rude. The TWO times my wife has gone back they were rude. Then today, she gave them one more chance…(after telling her that her …
after waiting an hour to see Dr. Swarup, I cancelled the appt. and walked out. this is not the first time I have had to wait over 30 minutes for an appointment to begin, it will, however be my last one. Do yourself a favor and find someone else to look after your eyes.
Never can reach anyone by phone at the Elizabeth City office. Always overbook. I wont’ wait more than 1/2 hour for any appointment. My time is just as valuable as a doctors. Their eye shop is OK.
Mitrev is great, as is most of the staff. What is sub-par is the office patient flow. You are considered “late” and will not be seen if you are 15 minutes late. Of my 4 visits so far, I have not been seen within 40 minutes of my appointment …
I had my evaluation for Lasik on November 30th of 2021, they said “sandra would contact me in a few days to schedule my appointment”, I gave them a week and heard nothing, i call and call and called and even when up there a few times and …
A few weeks ago my family member went in for a scheduled visit and after TWO hours of waiting, he was finally seen. No apology or explanation was offered. After the visit he needed to schedule cataract surgery, but they did not schedule it …
Dr. Burns and his staff are awesome! They are all pleasant to interact with. Dr. Burns is really easy to talk to and is very knowledgeable. I highly recommend this practice!
Dr Burns is quick, efficient and thorough. Even though they were super busy he stepped in and helped his assistants. He’s a great person to take over for Dr. Lehman.
worst customer service ever. made five call to change my appointment at the Centers request but no “agent” would answer the phone. ALSO unable to leave a recorded message, as instructed, as the main menu keeps looping back. Eye center used to be good now its just a factory
I had an appointment for 10:30. There was 21 people in the waiting room. I had to wait an hour and 32 minutes. They overbook more than any doctor or dentist ever. Too much for elderly people to wait! People have lives that don’t revolve around their greedy over booking.
Two hour waits. 2020 I waited 2 hours then was called to the back. The doctor was in the hall and said we have to hurry because his tech needed lunch. I thought about not going back but I gave them another chance. In 2021 another 2 hour …
We make appointments for a reason.. right? however the last few times I went there for a checkup, was very disappointing! Prepare yourself for a very long visit! Mine was 3+ hours before I was finished! The person(s) that does the …
Incredibly long wait times. My wife had an appointment at 3:30 and, as if the time of this review (5:20 pm), is still in there. The place closed 20 minutes ago. Also, they still have a bait and switch sign hanging in the front of the …
Appointment went amazing a month ago. But still haven’t heard anything on my prescription coming in, and it has been a month since my appointment. Numerous calls, numerous voice-mails. I was told they would be in within 2 weeks time.
Very Clean Eye Care Center and the workers are so nice and helpful and a Big thank you to Dr.Eric for taking the time to explain everything that I needed to know concerning my eye exam…thanks again everyone!
Had a 3PM appointment and finally seen technican at 4:05 PM which took 15-20 minutes for her to complete her part. Now at 4:45 I am waiting to see doctor. I asked the lady at front desk if they were short on staff and she said no. Wont utilize this facility again!
The staff of this facility were very professional and kind. I was seen in an appropriate amount of time and all of my needs were met during this appointment.
I was transferred from KHK to Elizabeth City due to staffing issues in the KHK office but for now on I will definitely be returning to Elizabeth City. The staffing was welcoming, very kind and extremely patient compared to the KHK office. …
Extremely well organized with professional staff who demonstrate genuine concern for patient well being. Procedures are explained, questions are answered thoroughly, and care is tailored to patient’s condition and treatment options. Outstanding in every aspect.
My family and I have been coming here for years and I have always loved this practice and seeing Dr. Burns. The optical shop is another story and where my problem is. I am still missing a pair of prescription glasses that were ordered early …
I changed from Tidewater Eye in Virginia so I wouldn’t have to travel so far. This was my first visit with Dr. Eric Burns. I brought my Nook in case I had to wait awhile, so the time I waited, which might have been an hour, didn’t bother …
Dr. Burns and the staff are so professional and friendly. I would recommend this office to anyone looking for a good eye doctor.
The wait was a long but the service is great.
Professional, caring, friendly, listens to my concerns. Explains examination procedure to make sure I understand.
The assistant took the time to make sure everything was dialed in just right! Appreciate the time spent.
I had a wonderful first experience! Very friendly staff and great care from the doctors.
very kind and understanding
Liked the care.
The only thing I was upset with was got there at 1:15 didn’t get called back until 1:45 appointment was at 1:30 need more people to work when buying new glasses got out of there at 3:00
Best in the region
Five stars.
Good and efficient.
I’ll be returning here from now on for my glasses.
Professional and caring.
Pleasant, quick.
Very thorough. Every one was curteous.
Im new to NC so this was my first visit.. Lady at the front desk was very friendly, Eye doctor was great!!
Your people are very nice. But your wait times are ridiculous
My wife & I have had several procedures with various
Physicians. Sometimes the wait was a bit much but generally not too bad .
Best professional medical staff I have ever seen thus far.
Always friendly and helpful staff!!
Well qualified and friendly staff.
Great place love Dr. BURN.
This is the WORST eye doctor in town!!! And I wouldn’t recommend anyone here. Their ALWAYS packed and the staff was very rude. They take their time calling you. I was there for over 3 hours.
The administrative assistant was rude and not helpful. The doctors are great and give a good eye exam. DO NOT buy glasses here. I’ve personally bought 3 or 4 sets of glasses here, and every time the glasses come back wrong.
Had an appt. for Nov. 1 and was told upon arrival it had been changed to Feb. i was not notified of change and when question the change it was because Dr. Shafranov had left. This is the second Dr. that I know that has left. Dr. Burns is …
Waited 2 hours before being seen. After going into the room waited again. Total time 3 hours. Services was rushed, rude, staff had attitudes, and Dr. Morrow act like she didn’t have time to answer my questions pertaining to the health of …
From front desk to assistants to optometrist… these folks are tops. Although the waiting room was full, I was treated like I was the only patient they were seeing. They took their time and performed a thorough evaluation. They were helpful with insurance questions. You couldn’t ask for better care for your eyes.
Dr Swarup was very professional and and thoroughly addressed all of my questions.
Dr. Burns & his staff are always pleasant and professional. Enjoy visiting this office very much & would highly reccomend to everyone!
The waiting time was UNFORGIVABLE LONG. It overshadows everything else.
I had an amazing optometrist and ophthalmologist at this practice but unfortunately the drive for me was too much.
Too many times office staff would make mistakes. I drove down multiple times for …
Great service, friendly staff and nice environment.
Was SUPER BUSY!! They got me in on short notice and when I walked in there was a line to the door. I did arrive 15 minutes early like they asked which by the time I got to the front counter it was my appointment time. I filled out the …
Husband had 815 appt sat over an HR waiting. If we can be on time, why can’t they? I believe that they overbook. Needless to say he didn’t get out of there until 11. This is unacceptable they’re stretching themselves too thin with multiple locations. They should hire more people then.
RUDE…RUDE…RUDE. How this place stays in business is a mystery.The ONE time I went, the front desk was rude. The TWO times my wife has gone back they were rude. Then today, she gave them one more chance…(after telling her that her …
after waiting an hour to see Dr. Swarup, I cancelled the appt. and walked out. this is not the first time I have had to wait over 30 minutes for an appointment to begin, it will, however be my last one. Do yourself a favor and find someone else to look after your eyes.
Never can reach anyone by phone at the Elizabeth City office. Always overbook. I wont’ wait more than 1/2 hour for any appointment. My time is just as valuable as a doctors. Their eye shop is OK.
Mitrev is great, as is most of the staff. What is sub-par is the office patient flow. You are considered “late” and will not be seen if you are 15 minutes late. Of my 4 visits so far, I have not been seen within 40 minutes of my appointment …
Dr. Burns and staff are phenomenal. I’ve been a patient for decades. I always get great patient care. Would highly recommend this office.
I had my evaluation for Lasik on November 30th of 2021, they said “sandra would contact me in a few days to schedule my appointment”, I gave them a week and heard nothing, i call and call and called and even when up there a few times and …
My eye doctor is superb they all are up there they all should be rated five star
Excellent service. I was very impressed. I appreciate the professionalism of the staff.
A few weeks ago my family member went in for a scheduled visit and after TWO hours of waiting, he was finally seen. No apology or explanation was offered. After the visit he needed to schedule cataract surgery, but they did not schedule it …
Dr. Burns and his staff are awesome! They are all pleasant to interact with. Dr. Burns is really easy to talk to and is very knowledgeable. I highly recommend this practice!
I am happy with my visits here,Dr.Burns is a great eye Dr . and is thorough and gets you out quickly.
Dr Burns is quick, efficient and thorough. Even though they were super busy he stepped in and helped his assistants. He’s a great person to take over for Dr. Lehman.
worst customer service ever. made five call to change my appointment at the Centers request but no “agent” would answer the phone. ALSO unable to leave a recorded message, as instructed, as the main menu keeps looping back. Eye center used to be good now its just a factory
Everyone was very friendly and professional. Near the end of the day, seemed pressed for time so asking questions seemed troublesome
I had an appointment for 10:30. There was 21 people in the waiting room. I had to wait an hour and 32 minutes. They overbook more than any doctor or dentist ever. Too much for elderly people to wait! People have lives that don’t revolve around their greedy over booking.
Two hour waits. 2020 I waited 2 hours then was called to the back. The doctor was in the hall and said we have to hurry because his tech needed lunch. I thought about not going back but I gave them another chance. In 2021 another 2 hour …
We make appointments for a reason.. right? however the last few times I went there for a checkup, was very disappointing! Prepare yourself for a very long visit! Mine was 3+ hours before I was finished! The person(s) that does the …
Incredibly long wait times. My wife had an appointment at 3:30 and, as if the time of this review (5:20 pm), is still in there. The place closed 20 minutes ago. Also, they still have a bait and switch sign hanging in the front of the …
Appointment went amazing a month ago. But still haven’t heard anything on my prescription coming in, and it has been a month since my appointment. Numerous calls, numerous voice-mails. I was told they would be in within 2 weeks time.
Awesome nurse and Dr Burns was fantastic. Definitely would recommend 100%.
Very Clean Eye Care Center and the workers are so nice and helpful and a Big thank you to Dr.Eric for taking the time to explain everything that I needed to know concerning my eye exam…thanks again everyone!
Checked in quickly, waited 10 minutes, technicians that dilated eyes, etc. is wonderful and Dr. Burns is great!
Had a 3PM appointment and finally seen technican at 4:05 PM which took 15-20 minutes for her to complete her part. Now at 4:45 I am waiting to see doctor. I asked the lady at front desk if they were short on staff and she said no. Wont utilize this facility again!
The staff of this facility were very professional and kind. I was seen in an appropriate amount of time and all of my needs were met during this appointment.
Dr. Burn’s and his team were fantastic. Super impressed with professionalism and very charismatic!
I was transferred from KHK to Elizabeth City due to staffing issues in the KHK office but for now on I will definitely be returning to Elizabeth City. The staffing was welcoming, very kind and extremely patient compared to the KHK office. …
Extremely well organized with professional staff who demonstrate genuine concern for patient well being. Procedures are explained, questions are answered thoroughly, and care is tailored to patient’s condition and treatment options. Outstanding in every aspect.
My family and I have been coming here for years and I have always loved this practice and seeing Dr. Burns. The optical shop is another story and where my problem is. I am still missing a pair of prescription glasses that were ordered early …
I changed from Tidewater Eye in Virginia so I wouldn’t have to travel so far. This was my first visit with Dr. Eric Burns. I brought my Nook in case I had to wait awhile, so the time I waited, which might have been an hour, didn’t bother …