WELCOME TO THE WATER AUTHORITY Welcome to the new Albuquerque Bernalillo County Water Utility Authority web site experience. Returning … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
1441 Mission Ave NE, Albuquerque, NM 87107
Gay
Lazy employees!
Your website SUCKS….
Very abrupt and unhelpful.
Better than Flint!
None helpful service,they suck.
The lady i spoke with was very polite and helpful
Worst customer service in Albuquerque…. says a lot.
Worst customer service ever experienced. Worst service.
At least the website is functional enough. Can’t say the same about the rest of the AWUA
Basterds
Dam ye
A perfect example of why utilities should be privatized.
The online bill pay is ridiculous.
Extremely rude. Doesn’t want to help. Elderly need people that will help us!!!
No human available…get cut off when an option is selected.
Customer service was rude and did not care what my issue was. RUDE
A joke, God help you if you can not pay the full amount, they don’t care if you are sick or someone died.a joke!!
These guys do a great job maintaining water supply for such a large city.
Who needs customer service when you’re a monopoly! -water Authority
Very rude… funny how in 2016 you have to go down there to set up a PA. A monopoly to the fullest
Extremely long wait times only to be connected to a non working number.
Not a single person answering the phones at Noon on a Monday.
People helpful and courteous. Building clean. Signs good. Downtown still confusing.
Bottomline…if this place wasn’t a Utility Co with essentially a monopoly on their services, they would go out of business for miserable customer service.
is there any one to talk to they are so rude dont know how they still have jobs who do we need to talk to To get stuff done right
NO stars for them even thought it has one
All of the phone services require you to use your account number but they never sent me a single bill so I do not have that information and I cannot speak to a person without it
The worst. No customer service. They know they have a monopoly so they just dont care.
I just got in to a home the water bill was 5 months behind and no one will work with me when I have a lease that says I lived here a month water was turned off with a 700 bill yesterday so stressed
Worst customer services I have ever had. Requested to speak to someone in charge and it is a two to three day wait.totally unexceptionable.. I give them no stars
Great response from the call center to the technician that showed up at my house.
Won’t accept anything other than cash for “too many returned payments” even without auto pay they charge fees, and threaten to cut your service for not paying in cash. Worst customer service ever.
Have always found the folks at the Water Authority to be friendly and professional. It’s not easy delivering clean water to 600,000 people!
I am trying to take over a water utility because I just purchased a building. Customer service said they cant help me until I ask for the sellers account #; the seller is in another country and I don’t have access to that information. Customer Service has no common sense.
Worst customer service. The person I spoke with, Christian, kept talking over me and kept trying to guess what I was going to ask about before I finished telling him the whole situation. I hope Christian loses his job, as he’s a very poor company representative.
WORST CUSTOMER SERVICE EVER!!!!! The WATER AUTHORITY will gladly take your money to pay your bill. BUT IF YOU HAVE A CREDIT!!!! FORGET IT!!!! YOU WILL NEVER GET IT BACK!!!! Instead of receiving a $284 credit owed to me after CLOSING MY …
This company is the worst EVER! They’re lazy! They dont care about consumers AT ALL! They’re QUICK to take your money but when it comes to them doing THEIR job, they take the LONGEST time and can careless about you! If i could give no stars I would.
An extremely frustrating expierience everytime i have had to contact the so called “Water Authority” Customer service assistant “LEAH” has the skill of a paper weight and supervisor “Gabriel” is obviously the beneficiary of some …
I got stellar customer service there today for a problem they weren’t even responsible for! Thank you!!!
I just learned that it is the Water Utility Authority that we can blame for the lane closures at NB Coors and Paseo del Norte. Barrels went up late last week, with signs saying construction was to begin 01/22/2018. As of 1/24/2018, not a …
Water Authority does not provide consistent billing. They send out two bills at once adding late fees as they see fit and will not reasonably adjust. In my opinion the water authority skims the system and your pocket book for profit.
10 second wait time. Person was knowledgeable and to the point. I wanted to know if I have a leak. This meter has electronic transmitter. No leak. Very efficient.
Terrible human beings. Absolutely uncaring monopoly on a needed service in a city that makes it illegal to collect rain water. They treat you like dirt and will smash you with extra charges. Funny that it’s part of city government yet will force you to pay them for terrible service.
I wish I could them no stars. What a joke. They do not send out a final bill so if the person before you didn’t pay its your problem. I believe that they have an obligation to mitigate their damages. Letting someone rack up an $8000 bill is not mitigation. Shame on them. Doubt what they do is even legal.
Called the customer service agent. Named Brian. He thinks he knows everything. When asked to talk to his supervisor, says his supervisor is not available. Being rude, discourteous and disrespectful. I thinks this is what we get for having county service our water bill and we don’t have any other options.
shut my moms house off after she passed away. They sent a letter saying they messed up on the billing. Then with out any kind of notice.
NO PHONE CALL, NO DISCONNECT NOTICE. …
Next to useless service on the phone. I even called the so-called emergency service for this authority and they also could not get through. So please, since this authority is being funded by my tax dollars can they get their act together …
They gave me fantastic customer service when I called bout a missing meter cover
ALL of You must call the mayor or any member of the ABCWUA Board. All of the board members are elected officials, ie. Mayor Berry, Wayne Johnson, Debbie O’Malley, Pat Davis, Klarissa Pena, etc. …
This place is complete trash. I’ve never spoke to such rude and incompetent Reps and Supervisors (specifically reps: Christian, Veronica & Supervisor Gabriel). Some sort of internal investigation needs to happen for corruption. They are …
Would put no stars if it was an option. Water was shut off today the notice I received in the mail said the shut off was on the 14th today is the fifth. Called and was told there was another notice sent out with an earlier shut off date. …
I have read some of the remarks regarding the customer service and I am happy that my experience was wonderful. The person answering the phone was very courteous and knowledgeable. She took care of my concerns very quickly and professionally.
These guys say we used 50,000 gallons of water in a month when our average use over several years is 1,000-2,000 per month. Either their reader is a moron or the meter is broken. With nothing changed the following month we are back to under …
In a recent call staff went above and beyond to help us. Their support and compassion helped a woman in hospice get her water back on. She is do grateful for this support. As are we.
If I could give zero stars, I would. My automatic online bill pay was cancelled after ONE payment didn’t go through (my account changed and I forgot to update it), and now they will only accept cash. No credit card, no checking account, no …
Of the 3 utilities, PNM, Gas Co of NM, and The water Company is by FAR the Worst to deal with. They NEVER SEND me bills. I have to remember to check for balances owed. If they do turn off service, the are in no hurry to turn it back on, …
We get overcharged by over a thousand gallons a month every month. Customer service says this is “impossible” and basically that we are lying. Recently they claim to have not received a payment from two months ago and sent me a notice …
Their system works like in the dark ages, website very unfriendly. At least when I called Roxane was able to help me setting up my autopay.
To deal with this company one has to create two profiles, one to view the account and the other to actually pay the bill. This is ludicrous, you definitely need help!!
If I could I would put no stars, every other utility company here in Albuquerque are very kind and are always willing to work with people who are behind on their bill, BUT NOT this company, they don’t have a care in the world if you don’t …
They will do work on their side that results in damages to your line, and do everything that they can to not be held accountable for their actions. I understand accidents happen, but if I’ve never had a problem with my line UNTIL the city …
I went online when I moved out of a rental house and changed my status. They continued to bill me for 7 months instead of the new renters. When I contacted them they said I had to come up with all the documentation to give them. Long story short I never recovered over $500 . Lazy ignorant staff and management
So, my bill was due this January 2020, which is on automatic payments, so when I see my bill sent via email it states your bill is $0 (no payment required). But, when the payment was drawn from my account, it was drawn for $707 and some …
Everytime I have to deal with them, it’s a nightmare. The reps I’ve spoken with have been rude or unhelpful. Most recently, my water bill tripled for no reason. I sent an email asking what the issue could be or how to fix it. They sent me …
Water conservation department (option 4 on the customer support line) is a lie. Have been calling for over ten days to inquire about an application they rejected. No respone over email or phone. …
I previously had an okay experience with the Water Utility Authority.
I had an extremely noisy manhole cover near my house. They ended up fixing it …
Kudos for a job well done. Special thanks to Eric Reyes Vega .This young man came and went to work right away doing the primary work to get everything started on the broken sidewalk surrounding the water meter. …
I like it because I need water and trash services. It’s a monopoly.. we don’t have any other choices in the city for water so u pay what they say and that’s it.
They have REPEATEDLY shut off our water for hours with NO NOTICE when they have scheduled work in our area. I have an infant that drinks formula. What happens if I need to wash or make bottles but I have had no heads up to boil extra water …
Spoke with Yvonne this morning who was extremely demeaning and should not be in customer service. The only reason I’m giving two stars is because I previously spoke to Carl who was extremely kind and helpful
Unlike many reviews here, my experience was great. The dispatcher was courteous and prompt. I asked for a heads-up call when the utility’s service unit was sent to my home. The dispatcher gave me that heads-up call. The service agent came within 15 minutes, reviewed my issue, and gave me good advice. I am a happy camper.
There is so much chlorine in our water I don’t know what the city is doing but this is ridiculous and unsafe and hazardous for humans for us to be drinking this let alone it got my cat sick and it made her really sick. So who’s going to be …
Water Authority keeps taking my bill out of my name so Decades can charge me fudiciary fees for paying the bill even though i have repeatedly asked the Water Authority to send my bills to me and ONLY me. Cathy Williams
Horrible, inconsiderate staff. I called because our water had been shut off and no notice. The guy on the phone said that wasn’t his problem at all. So RUDE! Sorry for disturbing you from doing your job! Jerk
Very nice people. This place is so much nicer than their last location down in the basement. They have windows you can look out of. Everybody is just so nice and patient.
There is more chlorine in the city water than there is a city pool. Can you explain why we have to wait for it to dissipate before we can safely use water from the tap to brush our teeth bathe feed our kids. This is insane.
It seems that every time I’ve had to call to clear something up, I get the same person. I recognize the voice. Anyway today I talked to a chrystella. She is very condescending when speaking. Maybe if enough people complain, they can get someone in there with better customer service abilities.
The water authority should actually read the meter on household usage instead of just guesstimating and billing whatever they think is a good number based on everyone else’s water usage on the block/street. How can your water bill jump $10 …
I received a bill of over 350 for 1 month. I called and spoke to a representative and a supervisor called me back 3 days later. I was told that water passed through my meter so there nothing they could do. I asked them to send someone …