Louisiana Eye & Laser is your home for eye care in Alexandria. Comprehensive services include eye exams, treatment for glaucoma, LASIK, … See more
Read More| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | 8AM to 5PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
231 Windermere Blvd, Alexandria, LA 71303
The wait for my doctor was waaaaay too long.
But what really bothered me was the fact that..with all the progressive technology this practice uses… …
I was very satisfied with my treatment by the PA, Kyla at LELC and her evaluation of the status and challenges of my vision.
No more glasses! Dr Patrick Redmond fixed me up with cataract surgery and two days out of the second surgery I am walking around without glasses. It’s Heaven. The staff at LELC was beyond nice in every department. PA Kylan is an absolute doll and calmed my nerves with reassurances. Thanks to all at LELC.
Wonderful staff , very informative , in & out in a timely manner received my new glasses & very pleased
Extreme care given and employees very helpful with lots of attention to detail . Most through eye exam i have had in twenty years of wearing glasses and contacts. And i was thinking the only reason i needed to give them a try was …
Went here with a form for work, nothing I needed done required dilation of my eyes but LEL insisted, I refused and left. Found another Dr office that did exactly what I wanted. Customer may not always be right but if I know what I need give me that and just that don’t try to run up needless procedures on my insurance.
Arrived on time for an appt at 12:50, left the office around 3:30. Spent nearly an hour with a tech that talked more about her life than asked me the history questions.She barely knew how to use the eye machine. I went in to see an MD …
Every employee there treated me with respect and gereral concern. I appreciate that. I was afraid when i first walked in didn’t know what to expect, talked to the Dr. he made me feel extremely comfortable. So now i am prepared to have my surgery.
All personnel were very responsive and helpful!
I was treated by everyone involved with my visit as if I was the most important patient of the day!! I feel fortunate to have visited this facility to be …
Great Drs and friendly staff.
My mom had to change eye doctors for various reasons. I use Dr. Jeanfreau and LOVE him, now so does my mom. He and his staff and kind, courteous, and you don’t have to wait HOURS!! He is busy, but, the wait isn’t outrageous.
The experience was terrible my mother appointment was for 1:10 pm we sit there all day didn’t leave until at 4:00pm I wouldn’t recommend this place to nobody
Very professional and personable operation. The results of the cataract surgery far exceeded my expectations. I like the confidence that Dr. Patrick Redman exhibited every time I saw him. That quality in my doctor mitigated me having any fear going in to surgery. It is so nice to be able to see like I could in my youth.
Arrived on time for 8:40am appointment. Personnel were all very cordial & professional. Entire preliminary examinations seemed very lengthy, before seeing the doctor at 11:45am. Ordered new eyewear before leaving building at approximately 12:30 pm.
Great doctors and staff.
My appt was at 1:50 and I left you building at 5:05 pm. Lots of people I talked to were very disappointed in the waiting period. Several elderly people we’re …
Let me start by saying I was in a great mood when I got here. I haven’t been to an eye doctor in ages although I wear glasses, so my anticipation was high. Let me also say that I have been trained in and work in healthcare management. My …
I drove almost 2 hours for this appointment to see if I qualified for Crosslinking, spent a whole work day there, running tests, etc., left with them telling me that I qualified and that they would call me in 2 weeks to let me know more details. It has been over a month and I still have not heard from them.
My doctor was very professional, on point with my examination and I was too satisfied with his findings. If I had to see him again I would definitely do so and I would recommend other patients to see him. I’m certain they would be very satisfied with his professionalism and knowing his job.
The service is great, there is no long wait time. The doctors are very informative and take the time with you.
The prescription on my very expensive trifocal glasses is incorrect. I returned them to the Optical Center. Instead of examining my eyes, the Optical Center reported that Dr. Laird Russo said to “bump up the reader prescription” and get new …
I was very disappointed in the 1 1/2 hour wait time! Other than that, I was very pleased with Alyssa and Dr. Walter’s. There were a lot of other people in the waiting room very upset with the wait. One man was so mad he left and said he was going somewhere else! It seemed the Drs were over booked.
Great provider! Staff always courteous!
Pineville location–New patient appointment inSeptember 2nd. Was told they wanted to get a second opinion. I heard nothing for weeks so I called them. No info. Waited a few more weeks and called them again and again nothing. Finally on Dec …
Terrible wait time. Appointment time was at 1:30 and sat in lobby until 2:40. Finally was started to be seen which a nice lady saw my son for approximately 15 minutes, then on to the waiting room until eyes dilated for another 45 minutes or …
I’ve never had anything but great treatment with Dr. Redmond! Even when I was having injections into my eye monthly, he always made things as comfortable as possible. Love him, love his staff!
Dr. Walters is great! Staff professional and courteous.
My visit to Louisiana Eye and Laser is always like going home. I taught Dr. Redmond and I just happened to teach the tech who assisted me as well! What luck! I always get a warm welcome. In this time of Covid, everyone at the clinic was …
I was at the center for 3 1/2 hours. I did not see anyone for well over an hour after I walked in. I knew that Dr. Laird was over booked, but because my eyes had been bothering me for over a month, I didn’t want to change my time. But …
I find the staff and Dictors very friendly and professional. Think I get the very best as far as care for my vision. My only complaint is scheduling. I had a 9:10 appt. and was not called back until 11:10 and did not finish till after …
I was very unhappy with the wait time. my appointment was scheduled for 12:50 and I was not called back until after 2pm, and if I had not gone up to the lady and asked about it, who knows when I would of been seen. I do not appreciate …
Ms. Julie was amazing with my son during his first visit to the eye doctor. She was patient and answered all of his questions! Dr. J was very kind and understanding of my son too. We once were scared of the eye doctor, now we love going! Can’t wait til next time!
I was impressed by the health check at the door and the their ability to immediately fix an eye problem.
Things were done professionally and the doctor was excellent. …
Long wait period to see doctor most of the time its a PA you see.
I had a very bad experience. I was herded around the office for a total of 3 hours and 15 minutes for a routine eye exam. There is no excuse to overbook that excessively. There was absolutely no regard for the customer. From what I …
Checking in was easy my temperature was taken as soon as I entered the door. Seating was arranged so there was plenty of space between each patient. Wait time was not long and everyone was very friendly and professional.
We waited a hour in a half to be seen.. the technician was very sweet to my son.. he had never had a eye exam other than the one from his pediatrician.. this one was way different, she made him feel so safe he laughed and played wither her …
From checking in to making an appointment everyone was extremely cordial. Dr Michael Redmond was extremely personable. Showed empathy and asked my opinion and how I felt. Did not just assume I knew what was going on. I would recommend him and his staff to anyone.
Waiting time is always ridiculous. This time…. 2 1/2 hours and still no doctor.. and I had to sit in three different waiting areas…. for a routine eye exam. Dr Walters is wonderful but no one has time to just sit and wait.. especially …
I love this place. They
Have been taking care of my eye since 2016. My dr is Patrick Redmond. He mske sure my eyes is on point I still have 20/20 vision because of him.
Everyone is very friendly and try their best to keep you from waiting long between services or tests. Drs are very professional but easy to talk to. I recommend this business.
Everything was great and everyone was very nice and professional, thank y’all.
I normally go to the Ville Platte location but decided on Alexandria thinking larger facility in hopes of more options for frames. I’m thankful I went here…fast friendly service. Their was no waiting accept to see the dr (maybe 15 …
Long wait times. Sometimes your appointment will be an hour late. If you can deal with the wait the doctors really are quite good.
I love Dr. Laird, but the wait time to see her is crazy. I feel like every time I go it is overbooked. I will keep going because I love my doctor. Just hope I don’t have to wait for almost three hours to see her next time.
I’ve been going to Eye and Laser for about 2 months, had surgery on both eyes, I can see much better now than I ever did with glasses. I’m really Happy with my results. Thank you Eye and Laser for your patience and helpfulness. I give you a 5. Thank you, stay safe and Merry Christmas everyone. Dorothy
Horrible Communication. Never once did anyone explain anything to me about the tests they were performing to how much my insurance covered on frames. The Optometrist who saw me got offended when I expressed concerns about pulling down my …
I was finally able to go and get an appointment set up a while back. I’m very thankful that they were able to squeeze me in so soon after requesting it. I really needed it, and they were nice enough to print out a prescription for both …
Once I was seen I had excellent care. My husband and I had appointments at 1:00 and 1:10. We arrived and checked in at 12:50. It was 2:20 before we were called back. We didn’t leave until 3:00. The wait was way to long! Don’t schedule so many appointments if you can’t keep better time!
They have very professional staff. Love Dr. Patty. He was very thorough and does not rush me. Shannon in the Optical Centre went above and beyond helping my mother-in-law and me choose glasses that fit us best. I’ll be sure to ask for her next time I go.
Very kind, timely and efficient care & service.
This was my child first visit. As a mother to a child with autism, and complex congenital heart disease I’m always on the edge! However that was not the case with this appointment. The staff did excellent with my child. Especially Hannah! They were pleasing,very polite, and the wait wasn’t long at all.
Services are very personalized for such a large facility. I am highly satisfied with the techs and receptionists, as well as the vision center staff. Hands down Dr. Chadwick Norton is the most professional and well polished doctors I’ve …
Everyone was so kind and helpful! My dr was amazing! Very kind and caring!!!! I wouldn’t go anywhere else!!!
Definitely recommend this place to anybody!! Even as a new patient I didn’t have to wait long at all. Very organized and helpful with any questions I had (even helped with the ones they were unsure of). One of the best Center’s I’ve been to.
The check-in process was horrible. They were using a new system and didn’t bother to inform me so that I can arrive earlier than the 15 minutes I had already arrived. I was taken back about 50 minutes after my appointment time. The …
The positive: Dr Bennett and the tech that assisted us during our visit were very friendly and helpful. …
I had to be switched to another doctor as mine was called away unexpectedly. I was pleased with the substitute doctor, Dr. Humani. She did a very through examine and I was pleased with the service. It took me 2 hours, but that was a …
MY EXPERIENCE WAS AWESOME I WAS TREATED SO AWESOME BY DR WALTER AND HIS STAFF AND DR.REMOND AND HIS STAFF TREATED ME AWESOME AND THEY WERE VERY NICE AND KIND TO ME DR.REMOND EXPLAIN EVERYTHING TO ME STEP BY STEP BECAUSE I WAS SO SCARED BUT …
Saw Dr. Hamade for a routine yearly eye exam and she noticed a possible area of damage to my retina so I was referred to Dr. Redmond for a second opinion and more thorough exam. Upon seeing Dr. Redmond, he confirmed I did have a retina …
My total time at the clinic was over three hours. I understand that Covid is going on. I grant them a little grace on that. Before I scheduled my appointment, I made sure they accepted my vision plan. Once I got there and registered and …
My appointment was for 8:20am. I arrived at 8:00am was scanned for temperature. All was professional. Now the waiting time for the visit was crazy. Didn’t get into a room until after an hour and 15 minutes! Then after the checking of eyes …
Long wait times. The first check in did not know why I was there , and told me I was getting a diabetic exam…..not a diabetic, had no clue I had had a previous eye surgery.When I finally saw the MD after a 2.5 hour wait I was pleased with his care. The long waits are a definite drawback.
Visit was great. All questions were answered. Very satisfied. Thanks.
Staff and doctor were all very pleasant, friendly and professional. The wait between testings and seeing the doctor was a bit longer than expected, but very much worth the wait. I’d definitely refer anyone seeking an Ophthalmologist to this office. Dr. Patrick Redmond was great! Thanks!
Got same day appointment, within hours of calling! Prompt, courteous service! Was “in and out” within 90 minutes (for a dilated eye exam). Would highly recommend!
Dr. Norton is very kind and compassionate. His staff is incredible. I will admit you will have a bit of wait time, but the service you get is worth it. I have never used the optical center to get my glasses. I have tried. I have always felt blown off.
I visited this place for the first time the day before yesterday it was crowded beyond belief. I was there til 7pm. It’s was apparent something wasn’t right, however the staff did not waiver or fold. The Doctors did not miss a beat nor did …
I can see 20/20 & I couldn’t see anything with contacts r glasses always a blur!! I came up off the chair & I could see, but foggy & went home slept 4 hard hrs woke up & could see everything.. no pain baby all gain 😉so if u r thinking of doing lasik just do it.. best decision I ever made …
I had my stitchless surgical procedure done in Alexandria on both eyes several months ago and the results have been absolutely fantastic. I highly recommend the Louisiana Eye & Laser Center for any of your visual needs.
Way too expensive. I just had mine done by a clinic in Shreveport. So many good reviews a Number 5 rating. I drove2 and 1 half hours but the savings were worth it. Lusk father and sons. All are good Can even read the fine print without glasses
The staff, all staff, were amazing, friendly and helpful! I took myself and my son to get an exam. The Dr was patient, understanding and friendly. My son only had positive things to say about her too! Thank y’all so much!
I had a decent wait time for the number of people there. Once in the back everything went quickly. Everyone from the staff were very polite and helpful. I enjoyed the professional yet friendly atmosphere.
Waiting to see the doctor took about an hour,but it was fairly busy when we went at 9am. Entire staff was polite. Got great service,good selection of frames. All in all it was a great experience.
Everyone was very pleasant. I loved the quiet relaxed atmosphere.
The staff and medical are top notch and very polite and helpful. My only complaint is the 1.5 hours I had to wait to be called back….only to wait some more in another waiting area. My appt was at 1:15 and I walked out at around 4:30. There were others waiting that were noticeably upset for their wait as well.
Had a great experience with everyone there and was satisfied with the help I got. Would have a perfect score if the wait time wasn’t so bad. I had a 7:30 AM appointment and was the 2nd person in the door on my visit and I was still an hour late getting seen.
Great checkup. All the staff are friendly and helpful. I feel confident that my eyes are being examined and treated properly to maintain good vision.
Very friendly and professional service. My Doctor (Walters) is always friendly and will answer any questions you have. Takes great care of my eyes! This place is always clean!
Great staff and friendly. Very punctual with check in time. Pre screening for doctor. Doctors shown true concern for their patients. Clean facility.
First time seeing Dr. Walters. Really like him. He’s easy to talk to and has great bedside manner. Looking forward to seeing Dr. Redmon tomorrow and having my cataract surgery over and done with.
The first time I went here it was fine. I had my exam and received my glasses and contact prescriptions with no problems. So I recently decided to go back and it was the complete opposite. I made an appointment but once you go you sign in …
The Dr was wonderful….the wait to get in was a little long.
I came to LE&LC from another eye place,I was welcomed by smiles and friendly faces, I was directed to certain areas and moved through the process fairly quickly to be a new patient. I will scream it out loud YOU ARE THE BEST
This place was great before Covid. Now, the service is awful!!!
A few tips:
1. Answer the phone during business hours with staff that can actually answer …
My appointment at Louisiana Eye and Laser center was quick and very pleasant!!
The sign in is simple, the wait was most reasonable and the tech personal are very profesional and some of them extra agreeable!
Dr. M. Redmond is most pleasant & explains in simple straight forward terms, hears you and you leave most assured your in good hands or at least your eyes are 😉
Child was recently seen at the Pineville, LA location and given unnecessary dilation thus resulting in full pupil dilation over 24 hours later. Staff at this location was not fully professional. Went to the Alexandria, LA location and was …
The wait was long for me to get called to the back even though I had an appointment and it took a while to see the doctor
I had cataract surgey then shingles in my right eye.
When I first called and told them I was having problems the lady that answered the phone ask me what did I want her to do. I went to the walk in clinic they …
My frustration this time is with the scheduling. I called to cancel and reschedule my appointment. I was told by the appointment lady she could not reschedule me because there was a “lock” on my account. …
I had broken my glasses over the holiday weekend. Call them, they made a appointment right away. They received me with open arms was very sympathetic to my issue, I couldn’t see. They did a thorough examination and even gave me trial pair …
The office was nice and organized. The nurses were so sweet and nice. This appointment was for my daughter who is autistic and nervous with the new surroundings. They made everything simple and quick so she wouldn’t get worked up. The eye doctor Dr. Patty was amazing.
Have depended on Louisiana Eye & Laser Center for quite a number of years. Always have had excellent care.
They were great I had metal in my eye from cutting tin and they welcome me in and were nice and fast and I steal have my eye thank yall for ever thing
My first time here. Staff very friendly and knowledgeable.
I filled out prior to my appointment the “new patient paperwork” from their website, but no one seemed to want to take it to get information they needed and I …
The service was exceptional from sign in to check out. Dr. Bryan Jeanfreau, intake nurse (Hailey) was very thorough. Dr. Jeanfreau exam was amazing I have been going to the eye doctor for 43 years and I have never seen anything of this magnitude before nowhere. Just Awesome!!!
Very pleased. Didn’t have to wait a long time. Staff was exceedingly cheerful and courteous. My first time to see Dr. Laird and was glad I have chosen her as my new doctor. Would recommend to my friends.
Thank you for your excellent services during my surgical experience. The staff exhibited a caring, yet professional sense of compassion that eased my feelings of my surgery. The professionals did see to my medical dilemma regarding my …
Excellent service, courteous and considerate personnel. Always a pleasure doing business with Alexandria Eye and Laser.
Great service from start to finish, very efficient and professional, Dr Norton is wonderful!
I had a great experience at my visit with Dr. Richard Walters. He was very thorough and Caitlin was very friendly. Thank both of you soo much for your patience and for providing me with a great experience for both of my visits. God Bless both of you.
They are some friendly people and Dr Patrick Redmond did a good job on my eyes and Dr Bennett he wonderful to he took time with me and explain what he was going to do to my eyes they are some wonderful doctors just waiting on my left eye to get done
Never had a great experience with them. Alexandria office might be two stars.
As much as I like the docs.. I just cannot leave a good review for an office that has zero respect for their patients time. They consistently are at least 1.5 hours After appt time before even getting seen by the doc. Sometimes it is …
Dr Norton was, but i wei tho the low vesion dr at the Pineville office they checked my eye glasses but did not check my eye then give me the same prestripion as before. That is why i asked to see her, all they did was try to sale me a 54$magniflier that my son got for 16$.
Have been coming here for years and happy with them. However, their prices have changed Drastically. I have always been able to get glasses/contacts with little to no co-pay. This last time my bill just went up and up and up. When I …
We were scheduled in May to see the Dr in July. Day before the appointment they called to reschedule because they had to much of a patient load and our wait time would be to long. I said if your rescheduling is because of wait time how …
Our visit started initially rough because our doctor was supposedly off; mind you that this appointment was given to us a year ago and I had spoken to a staff member to confirm it. Nonetheless, this was quickly fixed and we were made to …
Cataract laser surgery on both eyes. The surgery has been more involved than I anticipated,; I didn’t ask enough questions about healing time I guess, but I was also not given the impression of a week+ healing time either. I was not …
Dr. Luke was ALWAYS friendly, patient, professional, informative and flexible with her time. I will always go back to her for all my eye care needs and continue to recommend her. Thank you to Dr. Luke and all the staffing the office.
Everyone was great. Your sign-in pad did not check me in the first 2 times I used it, which made me miss my appointment time and moved me to the back of the line. If it does not work every time, get rid of it.
The staff there was professional and very courteous. I would definitely recommend their services to others.
I had an emergency with my eye and I was given an appointment immediately. I have been very pleased with the service I have received.
To all the people that say they waiting room is huge that’s because they schedule 12 people to be seen at the same time from the same doctor.. This place is an insurance scam, and plan on your appointment for an hour or so after it is …
The facility and location visited was Louisiana Eye and Laser on Windermere Blvd in Alexandria. The entirety of the visit was EXTREMELY disappointing, certainly not a kid friendly environment. …
Louisiana Eye & Laser made the appointment go smoothly from the check in to the check out. Greatly appreciated.
Waited over 3 hours to pick up my trial contacts. I WAS NOT HAPPY!!!
Thank you to everyone at Louisiana Eye & Laser for caring so much about my health and that of my family. I know I can trust your office to provide exceptional, comprehensive care!!
This was my first time visiting LA Eye and Laser, Alexandria. When I walked in, I signed in and not even 5 minutes later I was already filling out my paperwork. My appointment was at 2:50 and I left around 5:45. I was there for a while, but …
My experience was very positive. The nurses getting me ready were awesome. Very helpful and positive and thorough. Dr Futrell was very nice and answered my questions. During the cataract surgery the dr had a person observing. His constant …
The staff was amazing. I brought my new born in, and was a hot mess. He was screaming and I was trying to get his pacifier out of the back pack, it was quite the site. Mrs Jennifer holiday came and helped me with him while I was getting …
My experience there was amazing, everyone was so nice , the Dr was very cool, great vibes,, clean/beautiful rooms,, Definitely the best eye Dr experience ever
Very helpful and friendly staff…a pleasant experience getting my first pair of glasses
I needed immediate care and was worked in promptly. Dr. Norton is the best!!
The staff were nice,friendly and polite.
Would advise to stay far away from this place , I went for a normal EYE EXAM , and presented VISION insurance , no one there bothered to tell me my vision wouldn’t cover this eye exam because I have 2 medical issues dealing with my eyes …
Very nice place. Took time to examine my eyes thoroughly. Very nice Doctor and staff. I recommend this place to everyone.
I had excellent care while I was there at the surgical hospital. They were very attentive and I always had a nurse watching out for me. My visits to the iron laser facility have gone very well. Those examining me are very thorough and …
I used to love this place when i saw Dr. Redmond. Unfortunately, I was sent to Dr. Norton who could care less about what issues i had going on at the time. He did not listen and simply brushed off my concerns. After going here for a few years I will not be returning.
Very knowledgeable techs. Dr. Norton and his team are the best.
I recently became a patient with Louisiana Eye and Laser Center. I am going to be having Cataract and eye lid surgery. I have enjoyed my visits with the staff. They are so knowledgeable, kind, and friendly. They treat you like family. From …
The tech and Dr. Saunders were fabulous!! Dr. Saunders was very thorough, took his time, and explained things well. I’m only giving 3 stars because I had to wait for 1.5 hours beyond my appointment time before I was called back and my …
Everyone there has been great. They are all friendly and helpful.
Excellant care! As I told the nurse, great service from the moment I entered the
door!
My 2 year old was having a problem and needed to see a Dr. So the pediatrician(guessing) chose Dr Jeanfreau! He isn’t the right choice for children under 5. He said some rude things that I thought was uncalled for! We will NOT be back. He …
I can see perfectly well at a distance but need readers. Never have glasses when I need them and wanted to see about contacts for when I am doing IVs. Only wanted to test contacts in one eye. Once I got one contact in, the doc actually …
Very efficient visit. My appointment was at 8:30, and I was finished with my exam and checkup by 9:30.
The service was very professional.
My surgery went well and I was very pleased withe courtesy of all the staff from beginning to end of my procedure.
The lady I’m sure her name was Tami was so awesome ! Everyone in business should be proud to have an employee like her!!
Initial wait time was less than in the past. All staff were polite and friendly, and seemed to be trying to keep things moving along smoothly.
They are the best. They care about their patients.
I liked the Dr. and I have a return visit on March 8th.The pain has stopped !
After checking in, it did not take long to go to the back. Dr. Eric was very professional. He explained everything to me very well. It was very comforting how courteous and attentive the staff was. Simply great experience.
Good experience and I like the Saturday appointment/ I did not have to take him out of school
Everyone was nice at first. The nurse that took me back was awesome and so sweet. Th Dr was very dry. He did not explain anything. I guess it’s all about volume with your office. In the Lobby waiting on my script. I asked for it to be …
Staff always helpful and friendly. Had a problem with second eye. Stitch scratched inside of lid, they put contact patch on, did not tell me I would be charged for it or how much it was. I did not cause this, the Doctor did.
My appointment was for 7:50 a.m. They did pictures of my eye, a quick exam, and then I went to see Dr. Michael Redmond for my injection in my right eye. He also told me we will go to a 6-week interval for the next visit. Great news!
Totally professional. A premier healthcare facility. Dr. Redmond is the best in the industry.
I love the atmosphere.Everyone is nice from checking to checking out. Very clean ! I can’t count how many times I seen someone wiping up as people came and went. And to top it off Dr. Saunders.keep me laughing the whole time. I truly recommend to everyone asking for a eye dr !!!!!
Always a pleasant visit. Nice,clean airish place. Professional helpful staff. My optometrist Dr. Jeanfreau is Great! Can’t leave out Dr. Patrick Redmond. He did excellent for my first time ever getting cataract surgery 💯.
Thus far no disappointments. …
I had some acute changes in my eye. I was able to get an appointment the same day and seen within a short wait time
They are friendly and do good work. They don’t share enough information so you need to do our own research. I got lots of info after the surgery but not before. They should not depend on person to ask questions
Staff was very engaged with assisting in choosing eye wear. The pricing was about $60 higher than what a competitor was asking it for.
Very professional place with employees that are willing and capable of helping.
Professional people, friendly, know what they are doing. Very clean environment. Highly recommend
I find that the answering system is too involved. It takes too long to get to a point to reach a department. It doesn’t matter if I call the department directly or am transferred from the operator. Several times in the last month or so, I …
I’m very happy and confident with the treatment I have received at the Alexandria Eye laser. My vision was real bad when I first came here. After the treatment l been a tremendous improvement in my vision . I thanks the Dr’s and the whole staff of Alexandria eye laser they all 👍Great. Thanks!!!!! …
My dr is awesome and the staff as well. They are professional and knowledgeable and always friendly.
They treat you like family !!
Dr. Patrick Redmond listens to you …
He’s a very caring doctor about his patients . …
Was a great experience. Didn’t have a long wait time was through and ordered glasses right there
The service I received was excellent! From the front desk to Dr Redmond! Waiting room was large and open, especially for this day and time, with plenty of seating area. The office was clean from the outside to the bathroom 😃!! Alexandria …
Friendly staff. Dr Reish was Very thorough and informative when came to explaining what eye issues my daughter was having.
Dr Norton is very professional and friendly! Great experience
The first thing I experienced was the large, nice and efficient reception area. The wait was short and then I was led back to a room where a very nice and professional person completed routine tests and asked specific questions about my …
VETERANS BEWARE!! Totally disappointed with the billing services of this place. My husband was sent there from the VA to have his cataract surgery. Met with their financial counselor and was explained what “OUR” portion of the bill would …
Everything was fine with the Lazer. I seem to have acquired another floater though. The Xidra burns my eyes a little. Is that normal?
I enjoyed all the employees that I encountered there, they were all very friendly and helpful.
I am so happy with my experience today. I felt heard by all staff, Receptionists, nurses, billing, and my doctor! They were fast, effective and most of all, I can see better than when I came in. I highly recommend them to anyone having eye needs. Thank you for making my day!
~Dana Guidry
The staff was friendly and knowledgeable, and I felt that I had almost no wait time. I barely had enough time to fill out my new patient paperwork before I was quickly ushered into the first exam room. Doctor Jeanfreau was very efficient …
I see Dr. Norton. He is awesome. Everything was going good till last year. When I go I tell everyone to make sure my insurance covers my procedure. I was told not to pay my bill, that they were going to run it through again. Then this year …
Dr. Patrick is a great doctor. Entire staff is knowledgeable & courteous.
Everyone was very friendly and professional. I am in a wheelchair and they had to make accommodations for my visit. They never complained or made me feel like I was an inconvenience.
They have great service ! Every one is so nice. They get you in and out fast to .
My husband and I highly highly recommend this facility! Dr. Michael Redmond is in a class by himself, absolutely wonderFul. My husband wanted to get his glasses there at the optical center and is super pleased with them. The staff at the optical center and the staff in the clinic are second to none!
Dr Redmond & staff at LA Eye & Laser are awesome. They are very caring during eye exams and take the time to answer all your questions. Highly recommend them for all your eye needs.
I am very pleased with Alexandria Eye and Laser. From the first appointment to the end of my visits, I received excellent care. I was very nervous about the surgery but I was put at ease by everyone.
It was awesome experience.all I didn’t know about my eyes today I learned and received necessary treatment.thank God for you all.
Absolutely love this place. First time in years that I wasn’t rushed with the appointment. Im excited for my glasses to come in and already set up an appointment for next year.
I love that I could come in and get eye examine on a Saturday everyone was very nice and helpful love my eyeglass and they came back sooner then expected . And the ladies that help me pick them out were amazing . On June 11th the staff that worked that weekend from beginning to end of my visit excellent customer service !!!
From setting the appointment to check out is a smooth process. My time is respected and I get professional treatment every step of the way. It’s wonderful eye care, and is run like an excellent business!
The staff is kind, courteous, and wonderful. however we have consistently been seen 1 to 2 hours after the scheduled appointment times. Staff apologized, however when I brought it up respectfully to the physician, after experiencing 3 …
Very please with staff and my doctor. Had a stroke in my right eye. Receiving eye injections in right eye. No results w t fist meds for t injections. Switched to a different med and last 2 months seeing results. Only problem I …
Everyone that I had actual contact with was nice and friendly. I was very satisfied with my visit.
Really liked Dr Redmond. He was very nice. Also he explained a few things to me about my dry eye condition that was not explained before.
Always have a good experience with the staff and doctors.
It’s the waiting to see the doctors. I have two other doctors I see and if you …
Your staff is awesome. The wait time is fast. The waiting areas are always clean. Again, the staff very professional. All my questions are always answered. I have nothing negative to say about the Louisiana Eye & Laser Center. Keep the up the professional services that you offer. Thank you!!!
This place is terrible! Made an appointment over the phone showed up nobody’s helpful they don’t have my appointment on the schedule then they wanted me to sit in the waiting room for who knows how long for them to figure it out. Don’t go here!
My office visit was very pleasurable and complete. Each member of the staff as well as Dr Redmond were Very Professional and explained the procedure with me at Great Length. My surgery date was Set and complete Instructions were given to me …
I had a wonderful experience at Louisiana Eye and Laser. I love Dr. Patrick Redmond as my Ophthalmologist . He, as well as his staff, is very professional and he has addressed all of my concerns and helped me with each of them. He’s honest …
These are well educated doctors who know what to look for during your visit. They let you know if your eyes are doing well and if they are not they explain what is going on in terms anyone can understand. They offer you options if something …
Great!! Complete eye health & vision checkup. Very nice staff too.
Very efficient and courteous staff.the NP was very good. Love my Dr M Redmond for taking such good care of my eyes
Long wait times. Staff is semi rude, except for T’jah – She was so helpful. Doctors don’t care for patients. The focus here is money. Go somewhere else.
I always go to Louisiana Eye & Lazer using Louisiana healthcare connections by Medicaid. They are 100% awesome. Big time recommend!! 😌 very satisfied this go round. …
The appointment was fine until it was time to see the doctor. I felt like I waited an excessive amount of time for the doctor and then when he did come in the appointment felt very rushed.
I’ve put up with the rudeness of the staff, and the Doctors themselves, for 2 years now. Today, when the appt personnel was very rude and then said good day and hung up in my face- I was done. Terrible business.
Great doctors, friendly staff. At times very slow to get checked in.
My daughter had an appointment at 3 and did not leave until after 5. Dr. Jeanfreau was very rude to her and made her feel insignificant. We won’t be back.
Came in cause I got poked in the eye by my daughter & scratched it, was told it was just my allergies go get some eye drops from the store. I asked how is it my allergies when im telling you im here cause i got poked in the eye? Had to go to my primary care Dr instead just go get some medicated eye drops.
Excellent service. Courteous staff. Very knowledgeable. Highly recommend giving them a visit!
I was seen rather quickly and treated courtesy. Techs were friendly and knowledgeable. Dr.Reisch is a wonderful doctor.
Dr and staff were pleasant n engaging. dr was detailed n that help a great deal. Thanks to staff who made Sat visit a success, when y’all wld rather be home
For the past 3 appointments…. I waited over 3 (THREE) hours to be seen. On the recent visit I was the VERY LAST PERSON IN THE BUILDING as they were turning lights out. I told Mike Redmon after many years here I am going elsewhere.
The visit was very good. we are making plans to have surgery. The nurses, doctor and financial planner were very polite and informative.
Staff was knowledgeable and friendly. My wait time was reasonable and I didn’t spend an inordinate amount of time before I saw Dr. Redmond.
This is to say thank you to all that I came in contact with at this clinic and the experience of all the kindness and professional patient with full concern was Shared . And I would like to thank Dr. Norton for all his Great and professional work I did appreciate God bless🙏😃 H.F. …
Long wait to be seen. Glasses took a week longer than expected to be ready. I had to call & leave a message regarding status of glasses rather than Eye & Laser calling me. Once they returned my call to say that glasses were ready, it was an …
Great friendly staff. Really helpful. If you have any vision needs whatsoever this is the place to come to. They changed my life with contact lens implants after cataract surgery. It is so nice to be able to see up close and far away without glasses. Great job guys keep it up. Personal shout out to Dr Chad Norton!
Love these people! They’re great! Didn’t take a long time. I know if there are more tests it would have taken longer. But they do keep a good check on my eyes.
DONT make an appointment if you do not have ALL day to wait!! I checked in 15 minutes prior to my appointment and waited. After 40 minutes, I went to the desk to make sure everything was OK only to be told the automated system had not …
I am not totally happy with my eyes. Came to your office and saw a different Dr. & he as much as said I had to live with my eyes that your surgery messed up. He gave me no hope. No options …
Dr. P. Redmond and the staff is always friendly and concerned. Asking about my welfare. Each person does their job consistently and professionally. I have no complaints. My wait time is within limits.
The staff and Dr Redmond were awesome. I was very pleased with the care I received
Very Pleasant Technicians. Dr Patrick Redmond is very attentive and I feel comfortable with his care of my eyes. I would have given a 5 star, but the appointments seldom run on time. However, Dr. Redmond is worth waitng on.
I visit every 6 months and each time I have had a pleasant experience with the people I’ve been in contact with. They have several locations to meet the needs of the community which is also great. The only downside is sometimes there is a bit of a wait that is passed your appointment time but it isn’t too bad.
Everything was amazing the team and staff were really helpful and good at their jobs. I really appreciate there hard work and no I can see 20/20!
The doctors and nurses were so nice and caring to me. I felt so safe while there in there hands. I prayed to God to come in the operation room with me, and he did. Everything was fine and safe. I even enjoyed the singing. The doctor over my …
Had cataract surgery in both eyes by Dr Patrick Redmond Jr. The team at Oakdale Community Hospital was very professional both times.
The post-op appointments with the PA in the Alexandria office were excellent.
I highly recommend Dr. Redmond and his associates. My vision is awesome again!!
I am so very impressed how this clinic has streamlined processes and expedited the times between “check-in and check-out.” The wait time was minimal. The tech was personable and seemed confident and competent in her skills. The physician …
I called in with a problem and got an appointment right away with a nurse practitioner. She answered all of my questions, performed a very good exam and solved my eye issue.
Staff was kind, considerable, and knowledgeable. They check and doubled checked explaining as they went. I felt very comfortable
Don’t like having to go to eyeglass section to get my prescription. Give it to me when I check out.
Don’t like inexperienced person poking my eye to get pressure reading. Let the Dr do it.
Dr Walter’s was excellent. He checked every way possible to make sure my glasses were a good fit for me. Explained to me how to position myself to be able to see my computer. Things I had never heard of before. Thank you again Dr Walter’s and Dr Michael Redmond.
Surgery went well. Toric IOL works well to correct astigmatism.
Staff was professional. No problems so far.
Disappointed with the optical center. Found out that humana will not cover the …
Louisiana Eye and Laser has the BEST customer service and the Eye Wear reps are fabulous in helping you find the correct pair of eye glasses you need. I recommend them for all.
Everything went great. Fast and courteous. Very professional. The staff are great. Have been going LEL for about ten years now and will give them a ten.
I find Dr Reish provides a very thorough inspection of my eyes reporting the results. to Dr Malin’s office in Lafayette who is treating me for arthritis with exceptional results.
My grandson had an appointment at 1. Dr. Jeanfreau was very rude to him and made him feel insignificant. He actually laughed at him because he does have anxiety issues. We won’t be back. Pitiful service for a 10 year old boy with an eye abrasion.
Provider and all staff were courteous? Friendly and accomplished their specific jobs very well and in a professional manner. The teamwork was great. I have used La. Eye and Laser for several years and will continue to do so. I will recommend them to others
I’ve been going to doctor Dr.T.C. Norton for a year now & really have appreciated the service given to me from him & some of his staff members including Carlena, Jordan B .,Lexie, & last but not least Dylan.These are the people that was respectful & courteous to me; would gladly recommend to my family & friends.
Audrey Williams
The process and visit to the doctor was comprehensive. All the staff were great and it was a pleasure to work with them. The only improvement is to decrease wait times in the lobby. I always bring something to read.
Staff were very friendly! Especially in the optical center, literally helped me choose the best looking glasses. 10/10 most definitely would recommended!!
Dr. Walters is one of the BEST eye doctors in this area. He is very precise in giving his clients, especially me, diagnosis of my exams for the past 30+ years.
I have been going to Louisiana Eye and Laser for many years. Very pleased with the services from the doctors. My parents went here and all my siblings.
I have no complaints only good experiences.
The MOST RUDE customer service I have ever experienced. The lady assumed health conditions which I do not have, refused to set up my appointment trying to send me to an office over 80 miles away from me, when I tried to explain that she hung up on me.
I dearly like dr. Patrick Redmond! He is professional and takes time to explain things to you. I’ve never had a doctor I enjoyed seeing as much as him. The only thing I hate is most times it takes over an hour to get yo see him. The people that work there are very professional as well. I love it there and will never leave.
My eyes were carefully checked by Dr. Reich. He thought that all I needed was reading glasses and made no other suggestions. Some of the other staff were involved with testing me for glaucoma, etc. Good experience! I will continue seeing Dr. Reich and using LA Eye & Laser.
Techs were very thorough with the tests and exams, as is Dr. Walters. They review the results and answer all questions having to do with the visit..have been a patient of Dr Walters for a long time and will not go anywhere else…
I had my annual eye exam with my doctor, Dr Michael Redmond. My eye exam was a great visit with Dr Redmond. All the staff members were kind and supportive. I will return again next year for my eye exam at the clinic.
Thanks for asking…Everyone was so helpful, nice, professional and thorough. It made the appointment so much easier and relaxing. I look forward to seeing better and I may not have to wear glasses, anymore.
Dr Redmond did an absolutely fabulous job on my Lasic surgery. He had no problem answering all my questions. His staff was very courteous and professional. I will keep coming back.
I always have a great experience when I visit Louisiana Eye & Laser! The staff is friendly and nice. This business takes great care of me whenever I come in. I recommend you to get your glasses from here and to come see them for your eye needs.
I’m a long time patient of Louisiana Eye and Laser and I continue to be impressed with their efficiency. They have stayed up to date with the latest technology and treatments. Dr Redmond is knowledgeable and thorough, which puts my mind at ease about my eye care.
The receptionists are not knowledgeable about the doctors. There is little to no communication between staff so a person has to repeat. The technicians and doctors notes should be clear, not misinterpreted. If something is unclear it should …
My appointment was on a Saturday. The doctor didn’t address my gritty eye situation. Neither did he address my other concerns about my eyelids. He listened to me but didn’t converse. He didn’t discuss my cataracts. No exam report or printed …
The level of care was way above what I had expected after reading the reviews and searching out the best place for my eye surgery. The doctors and clinicians that do the work up are second to none . If other eye places would emulate half of …
Great staff, Dr, Patrick Redmond & Dr. Michael. Redmond are very good Doctors, I appreciate the way they conduct their work an both are very informative of services they proved an explain to their patients in terms I could understand of …
The staff is efficient and polite, and the facility is clean and attractive. My only complaint is the wait time I experienced this last visit. I usually don’t have too long of a wait to see the dr, but this time was different. Although the wait wasn’t hours long, I felt too many people were scheduled at the same time.
Great staff. Waited for almost a month for the status of my glasses. Had to reach out to them myself to get the first question answered “ what’s the status on my glasses “ I was informed that there was an issue but they would reach out to …
Dr. Patrick Redmond is absolutely amazing. He is straight forward with you and very understanding of what you tell him is going on with you. His staff are super friendly. I haven’t met anyone in the Eye & Laser Center who has not been friendly. They are all very respectful and know their jobs well.