Allen County Water District was formed to provide safe and reliable water to local residents and businesses. We work hard to deliver this to you with every drop – every day. We follow strict … See more
Read More| Thursday | 8AM to 4PM |
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
330 New Gallatin Rd, Scottsville, KY 42164
No way to check your bill online, constant issues with bills not being recieved by mail, and when you call them the phone always has a busy tone so you can’t get ahold of anyone unless you go in but they close at 4 and alot of people are at …
Very unprofessional and some are very rude.
I would say they’re a joke but I enjoy jokes.
Most of the staff are just rude and not helpful at all.
Extremely rude and unprofessional. I dread doing anything at their office or even calling because their customer service is HORRIBLE!
I have been out of state for a few months and just because I hadn’t had my water on in the last month they told me even though I was wanting to give them a debit card and have my water turned back on they said I had to come in and could not …
I’m new to the area did not receive my first bill was a late notice then I get the bill and its a little post card that looks like junk mail.
Everyone that works there acts like a miserable human being. Utility company customer service agents are notoriously rude and condescending bc where else are you going to get your water from? And they know that. An office full of Karen’s with a god complex.
I have had numerous times with no final notices about my water being turned off. I have to pay a reconnect fee for my water due to not being informed. They’re excuse is that it is always on the 25th, but nevertheless I should have some type of paper or even email documentation saying when and why it should be cut-off.
Just a bunch of crooks. I have the money in hand on the cut off date and they still shut the water off. I had been out of town and just got in. They will make you pay a reconnect fee even if you have the money in hand. Just absolute …
I have not gotten a bill no telling how many times. Once I hadn’t received my bill yet, and they came to shut off my water. As the sat in my yard I told them I didn’t get a bill. I went to the mail box and there it was. NOT the disconnect …
I have repeatedly complained that the bills are not received. The staff acknowledges that the small cards get stuck in magazines and end up in random locations. The method of billing, sending out small easily lost cards, is a liability …
The rudest, most unreasonable staff I have ever dealt with. The manager in particular. Very shady biz practices. The online pay portal does not populate so if you’re traveling, guess correctly! They will shut your water off over $10, …
Well. I see alot of bad reviews here.
I’ve never had a problem with the water co. Or their employees. And to all of you that have had your water cut off because of various reasons. Figure out your …
Literally THE WORST customer service of a utility company EVER. We have bought properties in 19 different counties spreading across four different states. Allen County Water District is BY FAR the WORST. If I had known how awful the utility …