I have been with Alliance for a couple of years now and It still makes me feel like family still the hometown personal experience. I unfortunately had to replace a vehicle and I’m so Thankful to Jeremiah Stewart for helping me . He worked …
The workers themselves have always been nice to work with all the billion times I’ve had an issue, however DO NOT use this bank if you want to have to jump through hoops to use your own money. At least once a day I get a hold placed on my …
I was a member for 10 years. I was having troubled times and they would do nothing to help me. They closed they basically just closed my account and would not help me in anyway. I would never recommend or suggest this bank to anybody.
I tried to open up a checking account with alliance and sat in the lobby for 20-25 minutes before I left. When I got there the lady at the front was bullshitting with other employees so I sat down and waited. After she was done talking she …
Despite what their main branch door says, their lobby is never open on Saturdays, and seriously, what kind of respectable financial institution doesn’t have lobby hours on a Saturday? …
Excellent bank!
Very clean and pleasant environment. Friendly and quick service.
I have many loans with them, always prompt and correct communication.
Recommended.
I went in today and they were very helpful in helping me setup a checking and savings account, everyone was very polite and well experienced and lead me in the right direction for a home mortgage!
I swear Alliance Credit Union has to be the worst bank/credit union/thieves in Lubbock! After numerous paid off accounts & 2 years of good bank history, you still get treated like trash! I honestly don’t have a clue how they are still in …
My debit card information was stolen a few days ago. The fraud department called me and made me aware of 4+ charges made to my account. I confirmed them as fraud and they said they would “block the charges”. They told me to go to my local …
Just looking to finance a vehicle.and this was, by far, the easiest financing I’ve ever experienced. I would recommend to anybody due to great rates and ease of the process.
I love Alliance Credit Union! They have been so helpful with us. And as we move to helping our kids get their own auto loans they have been amazing! Thank you Alliance for all you do!
I have refinanced houses about 20 times over the last 30 years and this experience with Alliance Credit Union was by far the easiest most pain free I’ve ever experienced did it all through text and email and they held my hand through the whole situation and knocked it out of the park as far as I’m concerned
Camie is a Rockstar. She literally makes everything we do at Alliance a breeze. We are so happy with all the services she has provided to us. We referred my brother in law from Dallas to her and she went above and beyond for him as well. We hope to make a long lasting relationship with Alliance and definitely keep Camie in our corner!
The level of customer service at Alliance is amazing. I’ve never had an issue with anything. From banking to getting a loan it’s a great experience all the ya through! Definitely recommend to anyone looking for a financial institution.
I love the ease and convenience of working with Alliance Credit Union. I financed a car through them and it was an easy process. I appreciate the ability to bank with a business locally that I can trust.
Was so happy with the Customer Service and the friendly staff! Thanks Tammy Cox for assistance in my car loan would definitely recommend ALLIANCE to anyone needing a new car!!!
Our sweet alliance story started many years ago when we got married. We were moving back to Lubbock and looking for a good local bank to start our forever with. My sister-in-law highly recommended her bank (alliance) and we are so thankful …
SO friendly!!! And efficient as well as knowledgeable! West Texas friendly and honest.
Thank you for helping me make the best decisions for my financial future!
I would not recommend using Alliance for your mortgage. I refinanced my home with them. They defaulted on paying my homeowner’s policy premium after collecting the money from me at closing. I paid the premium out of my own pocket to keep …
Veronica is always amazing, so eager to help with anything from car purchases to refinancing and loans. Alliance can take care of all your financial needs.
I cannot say enough GREAT things about Alliance Credit Union and Krisha Sauceda. In the short 3 years I have banked with them they have helped approve me for two personal loans to tackle my debt by offering lower interest rates and …
Since I signed ups few months ago, everyone at the bank has been polite; however, I have NEVER had a bank that has so many problems. The ATMs are often not functioning and the mobile banking app is ALWAYS and I mean ALWAYS down. I have been …
Lauren Mendoza took the time to explain every question I had and then some, i will recommend her to every one I know and run across, i will definitely ask for her for all my future banking at Alliance, Lauren thank you again for your time , Tommy McNeice
Alliance is the best! As a member for 20 years, they really care about and put their members first. We highly recommend them to anyone looking for the best banking experience.
Everyone was so very nice here! Went to open a new checking and savings account and they made it extremely easy to do so! The lady (Roxy) even offered to make my deposit for me, which I politely declined but it just goes to show the lengths …
Jose called and was a great sales agent and we were very open to have a new auto loan. We are so happy to be with AllianceCU. Thanks to Jose we feel like we are home. Thank you!
Roger has helped us with our auto loans and he is very productive, professional and informative. Always goes beyond our expectations! Thanks again Roger!
I refinanced my home loan through Richard, 2 cars and a loan with camie and they are so amazing. Any questions about Mortgage Richard is your guy and any consumer loans camie is your girl. They are both awesome people and really nice. It’s nice to know I can turn to alliance for any needs I have.
Tammy Cox is amazing to work with and makes buying a vehicle very easy . I have worked with Tammy on a couple of my vehicles over several years and I will never go anywhere else for financing .
Tammy and her staff were extremely helpful in financing our new vehicle for us!! They were willing to get the job done when 2 other banks weren’t one of which we carry our personal checking and business accounts with. So happy with the …
I have been a member for over 2 years. I have several accounts and loans. My experience with the staff has been outstanding. Everyone is knowledgeable and helpful. Alliance has been a great experience compared to other financial institutions I have used.
My loan request and approval process was so quick and smooth. My experience over all was more than pleasing and I am so proud to be a member at Alliance and I know my choice was more than the best I could have taken!! Thank you Alliance 💜 …
I have used Alliance for about 15 years and have never had a single issue with any of my dealings with them. Miss Crump has always gone above and beyond in the handling of my financial needs, as well as being extremely professional, courteous and friendly. Couldn’t ask for a better place to do business!
I applied for a loan and was wonderfully treated everyone was so courteous and helpful. Chris Castro who assisted me with the loan was super nice and took great strides to help me. I’m so appreciative of Alliance and staff.
Got my first vehicle ever using alliance. I was very conflicted and wanted the best interest rate I could get. Tammy Cox was amazing and very patient with me. I highly recommend.
I have banked at alliance for many years. I have always been treated courteous. The staff is very friendly. Tammy was excellent in helping with formation on my account.
Veronica made everything nice and easy for me, Highly recommend been banking here for a few yrs now and they have never let me down!! Thanks Veronica!!
I could not be happier with my experience with Alliance. Cammie an Matt have been so helpful and want to answer all my questions with a smile! That’s rare in today’s world🤗 …
The bank was generous to have given their high interest yielding CD to me. I really appreciate this gesture. The bank employers were as professional as could be..👌 …
Always looking out for the customers best interest. Quick, easy and they get the job done AND do it right. Not to mention they have great customer service 🙂 …
Went in to set up a CD. The lady who helped me was professional and nice. BUT. The rate advertised had stipulations and the lady went to see if they could wave one of the requirements. Direct deposit was a requirement. Clearly it was …
Definitely recommend Alliance, Camie to be specific. She always kills it on rates compared to other banks. Also she just makes it easy and quick for me! I’ve used her multiple times and will continue.
Devin was amazing and very professional! She made sure all my questions were answered both efficiently and promptly as well clearly. She had also incredible patience and I would highly recommend this credit union for everyone!!!
Very professional. Quick response and service.
I have been with Alliance for a couple of years now and It still makes me feel like family still the hometown personal experience. I unfortunately had to replace a vehicle and I’m so Thankful to Jeremiah Stewart for helping me . He worked …
The workers themselves have always been nice to work with all the billion times I’ve had an issue, however DO NOT use this bank if you want to have to jump through hoops to use your own money. At least once a day I get a hold placed on my …
Great, quick, friendly and professional service.
Never knew what a banking relationship could be. Great service and follow up
Excellent l love the workers in the 82th on Quarter branch.
Great place
Cody was amazing
Roxy is the best
Always helpful!
Very prompt and friendly
Best place to do your banking!
Alway fast and friendly service!
Excellent customer service!
Great customer service!
Easiest , most simple auto loan ever
Camie was wonderful very helpful and very nice 👍 …
Always helpful and friendly!
Great service and ready to help in any way possible!!! Camie is a sweetheart!!!
Couldn’t have been easier and gave me the lowest rate on the market.
I’m gonna start banking here as well.
Friendly, honest people, great to work with. Didn’t hide anything. Plan on being a member for a long time.
They was very helpful and very nice.
I was a member for 10 years. I was having troubled times and they would do nothing to help me. They closed they basically just closed my account and would not help me in anyway. I would never recommend or suggest this bank to anybody.
We’ve done our banking here for several years and we love, love, love the customer service at Alliance!
Alliance was a wonderful experience real helpful and had the no complaints real hands on and nice
Alliance has been good to take care of all our needs. Highly recommend.
Best bank I’ve ever had. Never had any issues. I love Alliance!
Great customer service, Sarah help me and was always in contact with me and made sure my needs were met
The personnel at both the Quaker Ave and 24th St locations were amazing. Friendly, knowledgeable and efficient!
I tried to open up a checking account with alliance and sat in the lobby for 20-25 minutes before I left. When I got there the lady at the front was bullshitting with other employees so I sat down and waited. After she was done talking she …
I have used ACU since moving to Lubbock 4yrs ago. There service has always been exceptional.
Fast and easy to open a credit account, literally treat you like family and take care of you very well!
Very quick and pleasant
Competent staff
Excellent rates
The people at Alliance are awesome to work with everyone is friendly and very professional. Great job guys!
Despite what their main branch door says, their lobby is never open on Saturdays, and seriously, what kind of respectable financial institution doesn’t have lobby hours on a Saturday? …
They are amazing and always extremely quick, professional, & courteous!
Mrs.Tammy Cox went far and beyond to help me…thank you Tammy
Fast , easy and no trouble at all. Excellent customer service, great rates.
Excellent bank!
Very clean and pleasant environment. Friendly and quick service.
I have many loans with them, always prompt and correct communication.
Recommended.
Very happy with the professionalism and help with opening our account and would definitely recommend them and Alliance.
I went in today and they were very helpful in helping me setup a checking and savings account, everyone was very polite and well experienced and lead me in the right direction for a home mortgage!
The people were very nice and courteous!
I swear Alliance Credit Union has to be the worst bank/credit union/thieves in Lubbock! After numerous paid off accounts & 2 years of good bank history, you still get treated like trash! I honestly don’t have a clue how they are still in …
Our loan was handled professionally and promptly. I would definitely recommend using Alliance Federal Credit Union for all of your banking needs.
I have been with this bank for over 10 yrs and they have always been helpful and very friendly. My whole family bank with them.
My debit card information was stolen a few days ago. The fraud department called me and made me aware of 4+ charges made to my account. I confirmed them as fraud and they said they would “block the charges”. They told me to go to my local …
Just looking to finance a vehicle.and this was, by far, the easiest financing I’ve ever experienced. I would recommend to anybody due to great rates and ease of the process.
Quick service, great rate. Friendly staff, excellent experience. Will definitely recommend.
This was the first time I had ever used Alliance for a car loan. Tammy Cox made this so painless! She is awesome!!!
I love Alliance Credit Union! They have been so helpful with us. And as we move to helping our kids get their own auto loans they have been amazing! Thank you Alliance for all you do!
Alliance is a great credit union. Easy to get in touch with a representative and they are willing to go the extra mile for you.
Cami helped us with a loan. She was very nice to work with. Highly recommended.
I have refinanced houses about 20 times over the last 30 years and this experience with Alliance Credit Union was by far the easiest most pain free I’ve ever experienced did it all through text and email and they held my hand through the whole situation and knocked it out of the park as far as I’m concerned
Camie is a Rockstar. She literally makes everything we do at Alliance a breeze. We are so happy with all the services she has provided to us. We referred my brother in law from Dallas to her and she went above and beyond for him as well. We hope to make a long lasting relationship with Alliance and definitely keep Camie in our corner!
The level of customer service at Alliance is amazing. I’ve never had an issue with anything. From banking to getting a loan it’s a great experience all the ya through! Definitely recommend to anyone looking for a financial institution.
I love the ease and convenience of working with Alliance Credit Union. I financed a car through them and it was an easy process. I appreciate the ability to bank with a business locally that I can trust.
Was so happy with the Customer Service and the friendly staff! Thanks Tammy Cox for assistance in my car loan would definitely recommend ALLIANCE to anyone needing a new car!!!
Just the best people to work with! Great rates!
Our sweet alliance story started many years ago when we got married. We were moving back to Lubbock and looking for a good local bank to start our forever with. My sister-in-law highly recommended her bank (alliance) and we are so thankful …
SO friendly!!! And efficient as well as knowledgeable! West Texas friendly and honest.
Thank you for helping me make the best decisions for my financial future!
I would not recommend using Alliance for your mortgage. I refinanced my home with them. They defaulted on paying my homeowner’s policy premium after collecting the money from me at closing. I paid the premium out of my own pocket to keep …
Veronica is always amazing, so eager to help with anything from car purchases to refinancing and loans. Alliance can take care of all your financial needs.
I cannot say enough GREAT things about Alliance Credit Union and Krisha Sauceda. In the short 3 years I have banked with them they have helped approve me for two personal loans to tackle my debt by offering lower interest rates and …
Since I signed ups few months ago, everyone at the bank has been polite; however, I have NEVER had a bank that has so many problems. The ATMs are often not functioning and the mobile banking app is ALWAYS and I mean ALWAYS down. I have been …
It was quick and easy to get car loan.
Alliance offered the best 18-month CD rate I could find. Joining and buying the CD was easy.
Lauren Mendoza took the time to explain every question I had and then some, i will recommend her to every one I know and run across, i will definitely ask for her for all my future banking at Alliance, Lauren thank you again for your time , Tommy McNeice
Team is great to work with. Fast and efficient!!
Alliance is the best! As a member for 20 years, they really care about and put their members first. We highly recommend them to anyone looking for the best banking experience.
Very efficient and easy to complete. Great job.
Appreciate the friendly associates . Everyone welcomes you as we enter the credit union. Loan officer is very knowledgeable. Thanks.
Very professional. Customer service was outstanding. My loan was approved in under a hour. I wished I would have become a member a long time ago.
Everyone was so very nice here! Went to open a new checking and savings account and they made it extremely easy to do so! The lady (Roxy) even offered to make my deposit for me, which I politely declined but it just goes to show the lengths …
Jose called and was a great sales agent and we were very open to have a new auto loan. We are so happy to be with AllianceCU. Thanks to Jose we feel like we are home. Thank you!
Very good bank although I am in Florida still keeping my account there. People are helpful and friendly.
Roger has helped us with our auto loans and he is very productive, professional and informative. Always goes beyond our expectations! Thanks again Roger!
I refinanced my home loan through Richard, 2 cars and a loan with camie and they are so amazing. Any questions about Mortgage Richard is your guy and any consumer loans camie is your girl. They are both awesome people and really nice. It’s nice to know I can turn to alliance for any needs I have.
Tammy Cox is amazing to work with and makes buying a vehicle very easy . I have worked with Tammy on a couple of my vehicles over several years and I will never go anywhere else for financing .
Camie made it super easy and super quick!
Has low interest rates! Looking forward for awesome banking with them!
Laura was very informative and professional in opening my account.
Tammy and her staff were extremely helpful in financing our new vehicle for us!! They were willing to get the job done when 2 other banks weren’t one of which we carry our personal checking and business accounts with. So happy with the …
I have been a member for over 2 years. I have several accounts and loans. My experience with the staff has been outstanding. Everyone is knowledgeable and helpful. Alliance has been a great experience compared to other financial institutions I have used.
Great customer experience and always willing to help.
The loan officer I worked with was very helpful and friendly.
“For people & not profit” yeah totally when they add a $5 card fee to make payments. Sounds pretty greedy to me.🤞🏼 …
Super friendly people, Camie was a ton of help. Great bank!
My loan request and approval process was so quick and smooth. My experience over all was more than pleasing and I am so proud to be a member at Alliance and I know my choice was more than the best I could have taken!! Thank you Alliance 💜 …
I have used Alliance for about 15 years and have never had a single issue with any of my dealings with them. Miss Crump has always gone above and beyond in the handling of my financial needs, as well as being extremely professional, courteous and friendly. Couldn’t ask for a better place to do business!
Great customer service. They made everything easy and answered all my questions.
I applied for a loan and was wonderfully treated everyone was so courteous and helpful. Chris Castro who assisted me with the loan was super nice and took great strides to help me. I’m so appreciative of Alliance and staff.
My experience with Karen was very professional. She did an awesome job.
Got my first vehicle ever using alliance. I was very conflicted and wanted the best interest rate I could get. Tammy Cox was amazing and very patient with me. I highly recommend.
I have banked at alliance for many years. I have always been treated courteous. The staff is very friendly. Tammy was excellent in helping with formation on my account.
Prompt, friendly and accurate service. Alliance is a very professional financial institution who cares about their customers.
Veronica made everything nice and easy for me, Highly recommend been banking here for a few yrs now and they have never let me down!! Thanks Veronica!!
It was awesome. Laura was big help and it was great customer service! Thank you
I could not be happier with my experience with Alliance. Cammie an Matt have been so helpful and want to answer all my questions with a smile! That’s rare in today’s world🤗 …
Welcoming and friendly customer service. Best service by any bank I have ever been in. Chick fil a level customer services.
The bank was generous to have given their high interest yielding CD to me. I really appreciate this gesture. The bank employers were as professional as could be..👌 …
Always looking out for the customers best interest. Quick, easy and they get the job done AND do it right. Not to mention they have great customer service 🙂 …
Went in to set up a CD. The lady who helped me was professional and nice. BUT. The rate advertised had stipulations and the lady went to see if they could wave one of the requirements. Direct deposit was a requirement. Clearly it was …
Definitely recommend Alliance, Camie to be specific. She always kills it on rates compared to other banks. Also she just makes it easy and quick for me! I’ve used her multiple times and will continue.
Devin was amazing and very professional! She made sure all my questions were answered both efficiently and promptly as well clearly. She had also incredible patience and I would highly recommend this credit union for everyone!!!