Terrible bank….I’ve had my money in my new account for 4 weeks and still haven’t received my debit card…and the amount of time it takes to process a check deposit is ridiculous.
How is one supposed to do serious business with a financial institution that “misplaces” your initial deposit check, refuses to search for it the first time you call (“the entire department is in a meeting”), fails to look for it after the …
I drove half an hour to this location only to be told that “the system is down”. Nobody knew how long it would take and told me there is nothing they can do and there’s no paperwork I can sign for them to process the transaction in my absence.
This bank is going down hill. There are no bank atms and closed their only branch bank in the area. When I called to get assistance with depositing a check I got zero help.
Horrible experience. Horrible place. Not sure why my first review was removed but I care enough to come back and repost this. Would highly recommend finding any other institution for your financial needs aka run. 🙃 …
This is their only location, and there are basic services they cannot do here. So if you become an Alliant member, you need to also have an account with another bank or credit union.
They regularly kick my ach credit card payment back, then charge me a late fee and place a missed payment on my credit report! Rotten bank, the worst I’ve ever dealt with!
Very disappointing experience. They advertise a joint account but its in name only. Only person can have online access, pay bills, or withdraw money . Switching to a different bank within 6 months
Why did the branch on Touhy close? Where do I go to get a certified check? I am upset that we have our money here and we have no idea where to go to get our money?
I’m not quite sure why there are so many negative reviews. I have been a customer for many years and haven’t experienced dissatisfaction with Alliant. The only thing that bothers me is the distance I have to drive to get there. But that’s my choice. Love the rates and customer service.
I have never felt so much disappointed from a financial institution till my interactions with Alliant if I were you I’d look for another institution to bank with as Alliant keeps waving the we have the best rates but should also point out they also have the worst customer satisfaction and service
Worst bank to ever exist, I have been with this bank since I was a baby and the have shut down all the brunches, they can never help with anything and hit you with random charges
Since they have gone to phone and text credit union, the service has deteriorated.
Put your money elsewhere. You can’t get a hold of the person you are needing to talk to.
This most cumbersome and inefficient bank I’ve ever worked with. All I heard was, “oh, I can’t help you with that” or, “that’s not my department”. I wish zero stars was an option.
The worst service in the world !!! They lie to you and tell things are fixed and they are not, they lie to you and tell you someone will call you back, they don’t !!! They lie to you and tell you that they can’t help you because it’s a …
My favorite place to store money and use their debit card on my foreign vacations.
They charge only 1 % for foreign cash withdrawals, whereas Citibank, Chase, or …
Terrible bank. Gave me a credit card worth $500, even though I had over 800 credit score! Then, they take payment information from one time payments and use it to make payments to your card, on your behalf, without your consent!
I don’t recommend this bank. They closed all branches and took ATMs so online only. Nothing like going to you local credit union. Customer service sucks. Waiting for transfer to come in to close account.
I’ve had an account with Alliant for 24 years (from when they were UAECU.) They have always treated me well and provided me better customer service than the big banks did.
One of the most foreign-friendly US financial institution. I opened account using their paper form application, mailed in, got my account opened up, some quick follow up and voila, everything is reachable within clicks using their online …
Terrible experiences .. I’ve tried four days now to get three simple questions answered and no one can help. Finally, I had someone understand my frustrations, and even tho she couldn’t help, said someone would call me back. I said I …
Best interest rates around and online banking has never been easier! Between the app and the website, they make sending payments, checking your balances, and moving money a breeze! As a long time customer, I couldn’t be happier!
Absolutely the worst experience trying to get a car loan. Tesla suggested these jokers. Jamie Seller was rude, not helpful and would be a perfect government worker after she gets fired from here. Go anywhere but here waste of a week of time.,,,
Having a home mortgage with this company is beyond miserable. They are constantly calling and 90% of the time barely know what they’re calling about. They have too many departments and none of them seem to talk. I would highly recommend going in another direction when getting a home loan.
Terrible bank to do business with! They will rip you off in a heart beat even with great credit score!! The employees are awfully obnoxious and sickening!! No customer service at all and can hang up on you as they please!!! Avoid them at …
Impossible to deal with. Trying to purchase and charge me for insurance on the vehicle I have financed through them. Have provided proof of coverage but will not acknowledge. Under no circumstances should you do business with them. …
Really, I have several credit cards and none can compare to the visa signature with 2.5 percent rewards. Aside from the credit card, customer service wait is no more than 5 min and you get someone from USA rather than outsourced to another country. Thank you Alliant
Use for checking, savings, and CDs. Have not tried any loans or CC with Alliant. My only complaint is that their system makes me go through hell each and every time I open a new CD in order to have my wife added as a joint owner – she is …
This credit union bank is just horrible 30 mins hold on the phone, to be transfer to representative to another to another one and another one, then to be disconnected! Imagine going through this bs 2 times! And the most annoying part is …
Absolute worst customer service I have ever experienced. 20 minute wait for a rep, followed by another 15 minute wait for a supervisor I tried to adjust my automatic payment for my car loan (you’ll have to wait for them to fax or mail you …
This review is for their online banking side…Draconian strict banking policies. Difficult to work with, even though you are an A+ Customer. They change policies willy nilly on you and keep changing their criteria… Frustrating and …
They really went to far this time! From the beginning I always had problems with them. They put a force placed insurance of $5000 because I supposedly never provided proof of insurance. I faxed it to them twice. On top of that most it not …
They should be ashamed of how they are conducting business. No return phone calls or emails if you applied for loan. I worked with 3 different officers same thing. Emails stating they will send documents and nothing. I will be filing a …
terrible company with grossly incompetent personnel who cannot explain their own numbers but will increase your monthly mortgage payments and ignore your requests to provide details. they can withdraw double of the monthly payment from your …
DO NOT USE THIS CREDIT UNION!! I’ve been a customer for three years. I’ve had a car loan, credit card, savings account, and checking account with Alliant Credit Union and I’m extremely disappointed in the service they provide. First, they …
Refinanced my car at an excellent rate, bought a new car with a great rate, and opened a 0% APR with no transfer fee credit card all with one credit pull. The process was easy and completed almost entirely by email. If you can provide the loan documents immediately the funds are available same day.
I had to move all my money out and close my account. Alliant decided that they would not wire money from my account per my request as they decided for me who I can and can’t send money to. Sound ridiculous? Yes, it is. They also insulted …
I have been banking with Alliant for years. Their customer service is the worst. I have tried getting a mortgage through them and no one would call me back when they took my name and number. I kept getting the run around of “I’m so sorry …
What a nightmare it is to get any customer service out of this bank! I used them for an RV loan and every interaction has been unpleasant to downright frustrating. …
Just joined the credit union last month with an auto loan. After sending in all the papers and getting the title sent over from preivous lienholder, I get a call in my voicemail on August 29th from Alliant saying that it looks like the …
Within less than two months of joining Alliant, I somehow accumulated over $700 in fees for purchases that were declined and not covered by overdraft. I attempted to resolve this because it completely blew my mind, but essentially money …
Save yourself a headache and take your money elsewhere. Each time you call member service, you will be advised a different answer. Finally, after getting 3 different answers from 3 different representatives…I was not a happy camper. …
I rarely write reviews, but I don’t want others to make the same mistake I did. We got a car loan with Alliant in 2016 and not once have we had a pleasant experience with them. Their customer service is the worst I’ve ever encountered. ( …
Been banking with Alliant for about 3 years and so far its been great. You get ATM reimbursements, high interest checking, and really high interest savings. I also use the Signature Cash Back Credit Card which provides great cash back on …
I applied to this credit union and was approved for a checking and savings account. My accounts were open with no problems and then I saw that they do teen checking accounts as well! I applied to open a checking account for my son then all …
Well after reading other’s reviews I’ll add my own $0.02; I don’t know about obtaining nor paying loans through them but what I do know is that their checking accounts are hands down, THE BEST. …
I worked with Alliant Credit Union on a home loan recently and was completely disappointed by the experience. I decided to write a review hoping it will prevent future home buyers from having to go through a miserable experience like the …
Worst experience with a bank ever! I can not believe Lexus works with them as a lender. I will go out of my to make sure I never work with this terrible bank account. They have ripped me off too many times!
Been with alliant for over 10 years, but likely switching out soon. Received a late payment and interest charge for my alliant branded credit card in January even though I had autopay in place for several months. Called customer service …
We have had fraudulent withdrawals from our savings account and not one employee during the last 10 days has been helpful. They will not tell me who, how the money was taken out. Alex Luna, manager, states they cannot release any …
Received a phishing call from someone stating they were in the Fraud department at my credit union in SLC. Found out they were scamming me for my info.
Over the course of months, I have not been able to deposit cash into my account. Calls and chats for help resulted in blaming the B&M ATMs or myself. 3 deposit taking ATMs all gave the same error but Alliant simply doesn’t care. There is a …
Steer clear of this credit union at all costs. We transfered our loan to another credit union but it took 90 days because Alliant wouldn’t send the pay off amount even after several calls and a fax. Finally, the receiving credit union had …
Alliant Credit Union, offers excellent customer support. The website.. that’s other question. I tried Sunday from Denver, Colorado to complete a transaction that never happened. I tried again this Monday morning 5am.. again it timed out. …
Have been a member for 20 plus years. This institution has gone bonkers since the pandemic. Have recently acquired an excess of money after my mother’s passing and was told to send the checks via USPS. Yes USPS! No customer service, no …
I opened a credit card account & savings in 2018. Received a nice credit line, and the rate was even better. I recently needed a personal loan($23k) to payoff a few high interest cards, but my primary credit union (where I have been …
Watch out graduate students. If you are receiving income other than W2 income, they will not approve you for a car loan regardless of how many bank statements you provide. However, I understand that rules are rules. The reason why I’m …
Alliant’s lending process is terrible. They will pull your credit report multiple times and deny you because their system cannot read your credit report.
EDIT 8/30/22: I’m afraid I have to change my review of this credit union. Not sure what’s going on but they’ve become completely unresponsive. The app crashes within seconds of opening it (I’ve tried everything, clearing the cache, …
Only issue I’ve ever had was attaching my account to a Crypto exchange aside from that they were fantastic great customer service refunds on ATM withdrawals even when I left the country no sneaky fees like chase and some other banks. No …
Avoid this bank if you want good customer service, honest management, and modern banking. Want to switch which external bank account you pay your mortgage from? You’ll need to get in touch with the mortgage department, which is near …
Unfortunate that I have to walk away after 15+ years of loyal membership because they do not care for their members at all. Stay far away, don’t give them multiple chances like I did. The credit you work so hard to build will suffer for …
I have been a member for 33 years, first as Continental Fed Credit Union in Los Angeles, then as Alliant Credit Union, when the credit unions were merged. …
Customer service is non-existent. Their disputes department is literally one guy, Paul, who doesn’t check his email, and I imagine there must only be one person answering phones in the card services department because I’ve been on hold for …
Good credit card rewards, but everything else about this credit union is very annoying. First, it always takes a very long time on hold if you need to call in – 30+ minutes minimum, ridiculously higher than most other banks/CUs and it …
Great experience with checking, savings and auto loan. Some of the best rates in the industry, no fees, efficient online banking experience, great customer service.
Friendly and competent customer service (“consultant” is what they are called) once you are able to get hold of them. The phone hold is 30+ minutes to get to a consulant. The secure email response time is 1-2 buisness days. Credit card services is behind the times. Looking to move to a different financial provider.
Do yourself a favor and stay far away from this business! They have terrible customer service, and shady lending practices with rate bait and switch, and piss poor communication with their members. I have moved every penny to a new bank, and would recommend you save yourself the headache and choose a different bank or credit Union.
Was great for a few years, don’t think much about their Fraud department. I was informed all their cards have the “SAME SIX DIGIT” start number so it’s just a matter of time before the card gets hacked. Not to worry, they are sending me a “FRAUD” kit. Which I will throw in the trash along with my account. How’s that for an “Alert”!?
We have checking, savings and credit card accounts with Alliant.
We’ve been very happy with this company. We’ve banked at a large number of different banks and credit unions and these guys are the best of the best. …
This is without a doubt the worst user interface I have ever experienced. Our mortgage was sold to them 3 months ago and it took 6 different employees, all of which SAID our auto-pay was set up, to actually get it set up correctly. More …
Alliant has reduced or eliminated services dramatically in the last year. All branches are closed, the bill payment application is an unmitigated disaster, and checks can only be deposited using the mobile application, which is clunky to …
Would have given a ZERO if I could. Extremely difficult to deal with. We were buying a default loan to purchase an RV. They were great until they received our money. Then nobody would talk with us. Took seven (7) weeks to send out title and …
Absolutely the worst financial institution I’ve EVER dealt with.
Between problems with my loan account, inability to link external accounts to withdraw money, and customer service representatives telling me one thing and …
Worst customer service. Paid mortgage on time, but due to process issue at their end they ended up reporting my account as delinquent and impacted my score significantly. When i called to clarify, no one was able to help after talking to 3 …
I’ve been with Alliant for over 30 years. It was GREATwhen I joined. Back then it was the United Airlines Credit Union.
Now, every banking experience with them is awful. Always changing the app and …
Folks, be prepared to plan your emergencies a month in advance, because you can’t stop payments of vehicle loans made through Alliant the month of. Nothing about how to change automatic payments in your online account, either. You have to …
I for one am very happy with my Alliant experience. They have such better products/offerings than my former bank (Bank of America), such as their savings account rates (plus the sign on bonus!), their awesome cash back card, and the great …
(Translated by Google) Wild
(Original)
Liar
Terrible bank….I’ve had my money in my new account for 4 weeks and still haven’t received my debit card…and the amount of time it takes to process a check deposit is ridiculous.
Union in the House!
Awful Bank!
cant get help
Terrible place to work.
good
Stay away.
Useless. Don’t have any open tellers
The workers are very knowledgeable and helpful!
Totally inept. And don’t care that they are.
The wait time to get a hold of someone on customer service is way too long.
worst card ever… you will regret very soon
This branch they treat customers like garbage.the worst worst customer service I have ever seen in my life.unprofessional and rude .
nice place for a back up , main banking let’s not talk about it.
Probably the worst credit u ion I have ever seen. Any other place would be a better option.
Always helped me out on all my loans great customer service
Hold time is WAY too long. After holding for over 20 minutes just to obtain a fax number, I gave up.
As long as you get all your transactions done via atm, great. If you need to talk to an actual person, not so great.
Avoid this company. Unprofessional. Disorganized.
How is one supposed to do serious business with a financial institution that “misplaces” your initial deposit check, refuses to search for it the first time you call (“the entire department is in a meeting”), fails to look for it after the …
Great competative interest rates. No lines and easy going tellers that are there to help. My wife has been a customer for years.
I drove half an hour to this location only to be told that “the system is down”. Nobody knew how long it would take and told me there is nothing they can do and there’s no paperwork I can sign for them to process the transaction in my absence.
This bank is going down hill. There are no bank atms and closed their only branch bank in the area. When I called to get assistance with depositing a check I got zero help.
Alliant has good accounts it’s just the outsourced customer service that is so terrible. Reps that can’t even solve the issue.
Horrible experience. Horrible place. Not sure why my first review was removed but I care enough to come back and repost this. Would highly recommend finding any other institution for your financial needs aka run. 🙃 …
Sharon was so patient and helpful when I opened our granddaughter’s savings account. She really took the time to explain everything!
This is their only location, and there are basic services they cannot do here. So if you become an Alliant member, you need to also have an account with another bank or credit union.
They regularly kick my ach credit card payment back, then charge me a late fee and place a missed payment on my credit report! Rotten bank, the worst I’ve ever dealt with!
Very disappointing experience. They advertise a joint account but its in name only. Only person can have online access, pay bills, or withdraw money . Switching to a different bank within 6 months
Why did the branch on Touhy close? Where do I go to get a certified check? I am upset that we have our money here and we have no idea where to go to get our money?
Customer service has gone downhill. Scammy credit card product. Unwilling to acknowledge their mistakes. Taking my business elsewhere.
I’m not quite sure why there are so many negative reviews. I have been a customer for many years and haven’t experienced dissatisfaction with Alliant. The only thing that bothers me is the distance I have to drive to get there. But that’s my choice. Love the rates and customer service.
I had auto loan with Alliant,they give me pretty dissent APR and I just paid it off,get title in 2 weeks …
I have never felt so much disappointed from a financial institution till my interactions with Alliant if I were you I’d look for another institution to bank with as Alliant keeps waving the we have the best rates but should also point out they also have the worst customer satisfaction and service
An hour on hold and no customer service agent (it’s sad).
Worst bank to ever exist, I have been with this bank since I was a baby and the have shut down all the brunches, they can never help with anything and hit you with random charges
Since they have gone to phone and text credit union, the service has deteriorated.
Put your money elsewhere. You can’t get a hold of the person you are needing to talk to.
This most cumbersome and inefficient bank I’ve ever worked with. All I heard was, “oh, I can’t help you with that” or, “that’s not my department”. I wish zero stars was an option.
The worst service in the world !!! They lie to you and tell things are fixed and they are not, they lie to you and tell you someone will call you back, they don’t !!! They lie to you and tell you that they can’t help you because it’s a …
My favorite place to store money and use their debit card on my foreign vacations.
They charge only 1 % for foreign cash withdrawals, whereas Citibank, Chase, or …
Terrible bank. Gave me a credit card worth $500, even though I had over 800 credit score! Then, they take payment information from one time payments and use it to make payments to your card, on your behalf, without your consent!
I do not recommend this credit union because it incorrectly/erroneously raised my rate for my auto loan. It took over 2 months to fix.
This credit union really cares about its members and its employees. Wonderful culture to work / bank with.
I don’t recommend this bank. They closed all branches and took ATMs so online only. Nothing like going to you local credit union. Customer service sucks. Waiting for transfer to come in to close account.
I’ve had an account with Alliant for 24 years (from when they were UAECU.) They have always treated me well and provided me better customer service than the big banks did.
One of the most foreign-friendly US financial institution. I opened account using their paper form application, mailed in, got my account opened up, some quick follow up and voila, everything is reachable within clicks using their online …
Terrible experiences .. I’ve tried four days now to get three simple questions answered and no one can help. Finally, I had someone understand my frustrations, and even tho she couldn’t help, said someone would call me back. I said I …
Best interest rates around and online banking has never been easier! Between the app and the website, they make sending payments, checking your balances, and moving money a breeze! As a long time customer, I couldn’t be happier!
Absolutely the worst experience trying to get a car loan. Tesla suggested these jokers. Jamie Seller was rude, not helpful and would be a perfect government worker after she gets fired from here. Go anywhere but here waste of a week of time.,,,
Having a home mortgage with this company is beyond miserable. They are constantly calling and 90% of the time barely know what they’re calling about. They have too many departments and none of them seem to talk. I would highly recommend going in another direction when getting a home loan.
Terrible bank to do business with! They will rip you off in a heart beat even with great credit score!! The employees are awfully obnoxious and sickening!! No customer service at all and can hang up on you as they please!!! Avoid them at …
Impossible to deal with. Trying to purchase and charge me for insurance on the vehicle I have financed through them. Have provided proof of coverage but will not acknowledge. Under no circumstances should you do business with them. …
Really, I have several credit cards and none can compare to the visa signature with 2.5 percent rewards. Aside from the credit card, customer service wait is no more than 5 min and you get someone from USA rather than outsourced to another country. Thank you Alliant
Use for checking, savings, and CDs. Have not tried any loans or CC with Alliant. My only complaint is that their system makes me go through hell each and every time I open a new CD in order to have my wife added as a joint owner – she is …
This credit union bank is just horrible 30 mins hold on the phone, to be transfer to representative to another to another one and another one, then to be disconnected! Imagine going through this bs 2 times! And the most annoying part is …
Absolute worst customer service I have ever experienced. 20 minute wait for a rep, followed by another 15 minute wait for a supervisor I tried to adjust my automatic payment for my car loan (you’ll have to wait for them to fax or mail you …
They don’t take care of their members nor do they communicate well with clients. They’re losing my business
The customer service/support from Alliant CU is mission impossible when dialing their 800 number for Member Care Center.
This review is for their online banking side…Draconian strict banking policies. Difficult to work with, even though you are an A+ Customer. They change policies willy nilly on you and keep changing their criteria… Frustrating and …
They really went to far this time! From the beginning I always had problems with them. They put a force placed insurance of $5000 because I supposedly never provided proof of insurance. I faxed it to them twice. On top of that most it not …
They should be ashamed of how they are conducting business. No return phone calls or emails if you applied for loan. I worked with 3 different officers same thing. Emails stating they will send documents and nothing. I will be filing a …
terrible company with grossly incompetent personnel who cannot explain their own numbers but will increase your monthly mortgage payments and ignore your requests to provide details. they can withdraw double of the monthly payment from your …
DO NOT USE THIS CREDIT UNION!! I’ve been a customer for three years. I’ve had a car loan, credit card, savings account, and checking account with Alliant Credit Union and I’m extremely disappointed in the service they provide. First, they …
Refinanced my car at an excellent rate, bought a new car with a great rate, and opened a 0% APR with no transfer fee credit card all with one credit pull. The process was easy and completed almost entirely by email. If you can provide the loan documents immediately the funds are available same day.
I had to move all my money out and close my account. Alliant decided that they would not wire money from my account per my request as they decided for me who I can and can’t send money to. Sound ridiculous? Yes, it is. They also insulted …
I have been banking with Alliant for years. Their customer service is the worst. I have tried getting a mortgage through them and no one would call me back when they took my name and number. I kept getting the run around of “I’m so sorry …
Everywhere on Alliant website they are advertising 2 cash-back for the Platinum Rewards card, yet in reality it’s only 1.3. That’s almost half. …
What a nightmare it is to get any customer service out of this bank! I used them for an RV loan and every interaction has been unpleasant to downright frustrating. …
I can never use my credit card. They always place holds on it. Terrible company.
Just joined the credit union last month with an auto loan. After sending in all the papers and getting the title sent over from preivous lienholder, I get a call in my voicemail on August 29th from Alliant saying that it looks like the …
Within less than two months of joining Alliant, I somehow accumulated over $700 in fees for purchases that were declined and not covered by overdraft. I attempted to resolve this because it completely blew my mind, but essentially money …
Save yourself a headache and take your money elsewhere. Each time you call member service, you will be advised a different answer. Finally, after getting 3 different answers from 3 different representatives…I was not a happy camper. …
I rarely write reviews, but I don’t want others to make the same mistake I did. We got a car loan with Alliant in 2016 and not once have we had a pleasant experience with them. Their customer service is the worst I’ve ever encountered. ( …
Been banking with Alliant for about 3 years and so far its been great. You get ATM reimbursements, high interest checking, and really high interest savings. I also use the Signature Cash Back Credit Card which provides great cash back on …
Friendly credit union – now works as 100% online bank (no more physical branch – just some ATMs) …
I applied to this credit union and was approved for a checking and savings account. My accounts were open with no problems and then I saw that they do teen checking accounts as well! I applied to open a checking account for my son then all …
Well after reading other’s reviews I’ll add my own $0.02; I don’t know about obtaining nor paying loans through them but what I do know is that their checking accounts are hands down, THE BEST. …
I worked with Alliant Credit Union on a home loan recently and was completely disappointed by the experience. I decided to write a review hoping it will prevent future home buyers from having to go through a miserable experience like the …
The worst bank ever it will take you over two hours to catch the line and make a payment super sucks
Worst experience with a bank ever! I can not believe Lexus works with them as a lender. I will go out of my to make sure I never work with this terrible bank account. They have ripped me off too many times!
Been with alliant for over 10 years, but likely switching out soon. Received a late payment and interest charge for my alliant branded credit card in January even though I had autopay in place for several months. Called customer service …
We have had fraudulent withdrawals from our savings account and not one employee during the last 10 days has been helpful. They will not tell me who, how the money was taken out. Alex Luna, manager, states they cannot release any …
Received a phishing call from someone stating they were in the Fraud department at my credit union in SLC. Found out they were scamming me for my info.
Over the course of months, I have not been able to deposit cash into my account. Calls and chats for help resulted in blaming the B&M ATMs or myself. 3 deposit taking ATMs all gave the same error but Alliant simply doesn’t care. There is a …
Steer clear of this credit union at all costs. We transfered our loan to another credit union but it took 90 days because Alliant wouldn’t send the pay off amount even after several calls and a fax. Finally, the receiving credit union had …
Alliant Credit Union, offers excellent customer support. The website.. that’s other question. I tried Sunday from Denver, Colorado to complete a transaction that never happened. I tried again this Monday morning 5am.. again it timed out. …
Have been a member for 20 plus years. This institution has gone bonkers since the pandemic. Have recently acquired an excess of money after my mother’s passing and was told to send the checks via USPS. Yes USPS! No customer service, no …
I opened a credit card account & savings in 2018. Received a nice credit line, and the rate was even better. I recently needed a personal loan($23k) to payoff a few high interest cards, but my primary credit union (where I have been …
Watch out graduate students. If you are receiving income other than W2 income, they will not approve you for a car loan regardless of how many bank statements you provide. However, I understand that rules are rules. The reason why I’m …
Alliant’s lending process is terrible. They will pull your credit report multiple times and deny you because their system cannot read your credit report.
EDIT 8/30/22: I’m afraid I have to change my review of this credit union. Not sure what’s going on but they’ve become completely unresponsive. The app crashes within seconds of opening it (I’ve tried everything, clearing the cache, …
Only issue I’ve ever had was attaching my account to a Crypto exchange aside from that they were fantastic great customer service refunds on ATM withdrawals even when I left the country no sneaky fees like chase and some other banks. No …
Avoid this bank if you want good customer service, honest management, and modern banking. Want to switch which external bank account you pay your mortgage from? You’ll need to get in touch with the mortgage department, which is near …
Unfortunate that I have to walk away after 15+ years of loyal membership because they do not care for their members at all. Stay far away, don’t give them multiple chances like I did. The credit you work so hard to build will suffer for …
I have been a member for 33 years, first as Continental Fed Credit Union in Los Angeles, then as Alliant Credit Union, when the credit unions were merged. …
Customer service is non-existent. Their disputes department is literally one guy, Paul, who doesn’t check his email, and I imagine there must only be one person answering phones in the card services department because I’ve been on hold for …
Good credit card rewards, but everything else about this credit union is very annoying. First, it always takes a very long time on hold if you need to call in – 30+ minutes minimum, ridiculously higher than most other banks/CUs and it …
Great experience with checking, savings and auto loan. Some of the best rates in the industry, no fees, efficient online banking experience, great customer service.
Friendly and competent customer service (“consultant” is what they are called) once you are able to get hold of them. The phone hold is 30+ minutes to get to a consulant. The secure email response time is 1-2 buisness days. Credit card services is behind the times. Looking to move to a different financial provider.
Do yourself a favor and stay far away from this business! They have terrible customer service, and shady lending practices with rate bait and switch, and piss poor communication with their members. I have moved every penny to a new bank, and would recommend you save yourself the headache and choose a different bank or credit Union.
Was great for a few years, don’t think much about their Fraud department. I was informed all their cards have the “SAME SIX DIGIT” start number so it’s just a matter of time before the card gets hacked. Not to worry, they are sending me a “FRAUD” kit. Which I will throw in the trash along with my account. How’s that for an “Alert”!?
We have checking, savings and credit card accounts with Alliant.
We’ve been very happy with this company. We’ve banked at a large number of different banks and credit unions and these guys are the best of the best. …
This is without a doubt the worst user interface I have ever experienced. Our mortgage was sold to them 3 months ago and it took 6 different employees, all of which SAID our auto-pay was set up, to actually get it set up correctly. More …
Alliant has reduced or eliminated services dramatically in the last year. All branches are closed, the bill payment application is an unmitigated disaster, and checks can only be deposited using the mobile application, which is clunky to …
Would have given a ZERO if I could. Extremely difficult to deal with. We were buying a default loan to purchase an RV. They were great until they received our money. Then nobody would talk with us. Took seven (7) weeks to send out title and …
Absolutely the worst financial institution I’ve EVER dealt with.
Between problems with my loan account, inability to link external accounts to withdraw money, and customer service representatives telling me one thing and …
Worst customer service. Paid mortgage on time, but due to process issue at their end they ended up reporting my account as delinquent and impacted my score significantly. When i called to clarify, no one was able to help after talking to 3 …
I’ve been with Alliant for over 30 years. It was GREATwhen I joined. Back then it was the United Airlines Credit Union.
Now, every banking experience with them is awful. Always changing the app and …
Folks, be prepared to plan your emergencies a month in advance, because you can’t stop payments of vehicle loans made through Alliant the month of. Nothing about how to change automatic payments in your online account, either. You have to …
I for one am very happy with my Alliant experience. They have such better products/offerings than my former bank (Bank of America), such as their savings account rates (plus the sign on bonus!), their awesome cash back card, and the great …