(Translated by Google) I don’t like it anymore they have changed a lot we had more than 2 hours on hold and they don’t answer the phone when you go to make an appointment I don’t like it anymore they take too long …
I been here for 2 and a half hours and still haven’t got called the people who get here way after me been getting called they keep putting people before it’s passed my son’s appointment time we don’t like it
I called 9 times to the west over hills location for two days now no answer I called the Helotes location 5 times no answer then I called this location on “90” and the desk lady answered right away and helped I love this location it’s the best !!
Almouie hwy 90 has messed up so much with my children it’s ridiculous. From messing up their shots and trying to play catch up, to messing up on updating me with covid results.
They must have gone out of business in a day after speaking with them because not one office is answering. The office I HAD AN APPOINTMENT WITH was closed. Also “Brandon” the owner or whatever doesn’t ever answer so if he replies to your reviews with a phone number, don’t even bother. He doesn’t answer either.
I love this place very fast and very nice staff they work with ur schedule when my boy are sick they are seen that same day within hours I do recommend anybody coming here place is awesome n so is Kate and staff is very friendly…🤗🤗🤗🤗🤗🤗🤗I don’t recommend changing pcp they are very fast on referrals and medications… …
I love this location.. I love the two doctors that come to check up on my baby. Dr Leslie and Dr Fernando are really great and i would highly recommend these two
I cant even make my kids an appointment because no one Answers the phone. Whats thw point of this office. All the bad reviews ive never seen so many ever. So annoyed that thw office is open but no one answers smh
Trash. This place is so inconsistent they can’t even play the movie for the kids. Don’t come here they don’t answer phones and they don’t care if you wait in here for 5 hours
By far the best pediatrician I could ever take my son to, Valerie is where it’s at! Such a great first experience and I’ll definitely be making this my sons permanent pediatrician office♥️
Extremely friendly staff and amazing doctors.
Very happy with the switch of doctors. The doctors take their time examine the child and I never feel rushed out even after closing time.
Appointment scheduled at 2:30 and my children were not seen till almost an hour later. That is ridiculous! If you have an appointment you should be able to be seen around that time. Maybe give or take 10-15 mins. Not an hour long.
all the nurses are really nice and it’s fast and they care and I love Kate and so does my baby girl. I highly recommend it my family and friends. Thank you Almouie Pediatric.
Staff is very friendly. I called to bring in my son who was sick. They were able to see him within an hour, once there we were called in within 10 min. They were very thorough to diagnose and try to treat him. They ran 2 tests and a …
Drove all the way across town to get my daughters ears pierced, only for them to tell me their systems were down for cash and card. They should call and let patients know that before they drive there. Very unprofessional.
Facility is clean, the have designated areas for the children depending on if they are well or not, and the pediatrician and staff are polite and helpful. I recommended this place to others. Simple to make appointments and they have a doctor on call.
Autistic child with strep…they make us wait forever to be seen while they verify our insurance even though I have an appointment; tell them I will pay for the visit to even get them to look at him. Insurance system down they tell me so I …
I would give zero stars if I could but that’s not possible so I have to give them a 1 🤦🏻♀️ Every time i book a appointment I get there and they never know why I’m here they always ask me before they take me to the back they need to update …
Misdiagnosed my son twice for a double ear infection. I even told them, which should be in his records he has a history of ear infections. All they do is swab for flu and RSV. Urgent care diagnosed him for strep and double ear infection …
I took my daughter in because she had high fevers. The doctor told me nothing was wrong. The fevers and chills continue. I took her in again and they tested her for the flu and strep. They said she didnt have that. She got worse. The next …
My review is for front staff. They are always distracted when scheduling appointments. There seems to be a miscommunication between NPs and front staff, they have scheduled me twice for wrong follow up appointments. Is very annoying to show …
Lady at the front desk was nice and helpful but once I went to the back my whole view of this place changed. Having the nurse laugh and make comments about patients they have shouldn’t be allowed. I over heard someone say “ she should just …
I loved it when they had first opened this practice. But as time went on, it just got worse to the point where I preferred just to take my daughter to an urgent pediatrician because they wouldn’t see us in a timely manner. And now they never answer the phone it just rings constantly
Takes 2 hours for a check up and we were there right when they open…not this first time. They always make you wait forever. We’re supposed to get shot records before my sons appointment today. They informed us they were not aware of that. We told them 3 separate times at the last appointment told multiple times it would not be an issue
I have not had any issues with the nursing staff or doctors, however, the back of the house (supervisor) and at least one of the receptionist (admitting) displayed lack of professionalism when dealing with time sensitive paperwork that I …
They took a while with the appointment, a little over 45 mins from scheduled time. I cant say that’s such a bad thing because they actually are better than all of the pediatrics I’ve been to. I’d recommend them if you want extremely friendly staff. When you call to schedule or reschedule, it’s quick and painless.
I absolutely love this office! They have taken such amazing care of my son so much so that I will be bring my nephews and niece here. No matter what I have called in for they have always been so helpful and fast with referrals. They always …
If i can give them no stars i would. Unreliable is one word. These girls give my husband the run around when we call for prescriptions for my 2 sicks kids that were supposed to be sent in yesterday. Their favorite line here is “I’ll call you back” AND THEY NEVER DO. Save yourself the headache and take your kids to vita Pediactrics.
First, Y’all really need to have more respect for people’s time. Not once have I sat in the waiting room for less than 45 minutes. Not only that, the pediatricians do not listen. Little one was sent home from daycare with a fever. …
The staff is unreliable and they can’t keep their stories straight it changes every time you call. Trying to get and excuses or a referral on time is like waiting for a miracle to happen. You have to constantly call them just to get what …
This has turned out to be the worst clinic ever especially with the rise in covid. They do not answer phones. They don’t know how to make appointments with the correct patient information. Even when you have an appointment especially for a …
I would give 0 stars if I could. Doctors are amazing but the front desk staff sucks. Waiting time for an appointment is forever. No one ever answers the phone it just keeps ringing. And when they do pick up all they say “we’ll call you …
2 stars because they NEVER answer the phone. I’ve called to multiple locations and it’s the same thing. Whenever we arrive for my child’s appointment which is almost 10mins before her scheduled time we still end up waiting almost 40mins to …
Love this place they try their best to get us in on last minute issues. Always informative and attentive. They are the only facility my kids have been to.
Sabrina and Vivian at front desk are always so nice and helpful they answer all my calls respond to all my concerns! And dr nistal I hope i spelled it right but he was so good and nice to my boys Noah and Abel he found the problem asap!
First time mom here and if you are a first time mom then you know how scary it is looking for the right pediatric office for your baby. Let me just start off by saying that they are so proactive on making sure my son is well taken care of. …
I just would like to say a big thank you to Sabrina at Almouie Pediatrics off of 1227 ENRIQUE M .BARRERA PARKWAY for her patience , for her-understanding , and for her professionalism to accommodate and for answering all of my questions …
Excellent pediatric office! Nice building, clean, pleasant staff. We are new to the area, I needed to get my daughter in for a well visit to be cleared for school. I called this office and they were able to get me in the same week. We saw a …
Don’t even bother calling this place or any Almouie/MD Medical because you’ll be waisting your time. Ever since it changed to MD Medical you can never get in. Even if you tell them your child has fever and very sick they don’t care. All …
If I could give negative stars I would! I dont have much of a problem waiting 2 plus hours compared to the lack of professionalism. i had took my son (5 years) at that time to this locations he had been having knee problems to a point he …
Worst clinic. Honestly, for me to even leave a negative review on any establishment says a lot. This place is constantly taking over an hour to see your child (with an appointment). Today, after waiting two hours for his sick visit, my …
Very helpful staff , Sabrina at the front desk is amazing! Very polite and professional. Definitely keeping my children at this office from now on. Thank you
I have brought my children to this place for years I love the way they treat them and listen to your concerns. Sabrina who works at front desk very nice lady helped me get the the paper work needed . I recommend this place to anyone who is looking for a pediatric for their child .
I was nervous coming to a new clinic for my children and I MUST say the care was great! We had a wonderful provider Ashley she really cared for my children she took her time and she was very informative she made me and my children feel at …
Yesterday, I brought my 3 year old for a 4pm appointment, I was told to wait in my vehicle due to his cough. An hour and half later I go up to the door, it was locked. So I called, due to business hours no answer stating clinic was closed …
Love coming here even though we live in Medina county. The staff is always super sweet by phone and when I go on person. At the Enrique Barrera location Sabrina helped me so much and provided me with great information I was not aware of. …
Poor service! They clearly had no clue in what they were doing. They also did not want to give me an excuse the day my child was seen. Then I had to go back and lose time from work. They also made a mistake on the school excuse. I do not recommend this place, unless they change their management.
Love bringing my kids to this location. I don’t live nearby but still make the drive when my kids need check ups or dr visits. Super helpful and friendly staff. Especially Sabrina she was very friendly and very helpful.
I’ve been taking my 5 boys to the Almouie on Hwy 90 location since they opened the clinic at that location. The staff have been friendly & helpful with any questions or concerns I have. Staff Sabrina she’s real friendly and asking if we are …
Sabrina is the nicest person I met (in the front desk)
Update:
You literally wait from 1h-2h to be seen for a regular appt, but they can’t see your child for an ear ache. The sick side was empty. !!! No accommodations.
Sadly my daughters best pediatrician had passed. So decided to try this pediatrics. Let me just say that they don’t have no set doctor for your child. The “ doctors “ always have emergency’s and they’ll end up rescheduling you about 3x …
I had my littles ones at this practice for years. I have hated each and every time that I have had to take them into their doctor visits. You never get the same doctor/nurse practitioner to see them. You never get in to see the doctor/or …
This WAS where I’d bring my daughter for all her appointments.
Unprofessional staff: losing documents, un-updated shot records, unable to tell me if she’ll be getting vaccines or if it’s just a wellness check up. Unable to …
Been bringing my children since this location opened, and it was really great. But they have declined drastically. They are hard to get ahold of almost impossible. They never send in the prescriptions you have to constantly try and get …
This was our first visit to the office with our two week old and I have to say, Sabrina at the front desk was so helpful and very friendly. The waiting area is clean and very inviting. The rest of the staff is extremely polite and …
This place used to be a great place to bring my kids , now they are always booked can never get my kids appointments when needed before it was convenient to have walk in available which took forever but give me peace of mind that if an …
(Translated by Google) I don’t like it anymore they have changed a lot we had more than 2 hours on hold and they don’t answer the phone when you go to make an appointment I don’t like it anymore they take too long …
Wonderful doctors and staff
They never answer the phone horrible horrible
Love my children’s pediatrician!
Very professional & prompt attendance.
Great pedi care, love the Dr’s and staff
very nice and polite 👌🏻👍🏻🙂 …
I love this place they do care for kids they are the best pediatrics for my kids ever 💜💜 …
1st visit and everything was amazing staff was friendly and wait time was not bad at all I definitely recommend this place
I been here for 2 and a half hours and still haven’t got called the people who get here way after me been getting called they keep putting people before it’s passed my son’s appointment time we don’t like it
Fantastic staff great Dr. U can tell they authentically car about u amd ur kids. .
Amazing staff great with my son
What’s the point of setting an appointment at this place. Waiting over an hour I dread coming for my children’s appointments
I called 9 times to the west over hills location for two days now no answer I called the Helotes location 5 times no answer then I called this location on “90” and the desk lady answered right away and helped I love this location it’s the best !!
Almouie hwy 90 has messed up so much with my children it’s ridiculous. From messing up their shots and trying to play catch up, to messing up on updating me with covid results.
They must have gone out of business in a day after speaking with them because not one office is answering. The office I HAD AN APPOINTMENT WITH was closed. Also “Brandon” the owner or whatever doesn’t ever answer so if he replies to your reviews with a phone number, don’t even bother. He doesn’t answer either.
I called about my son appointment and they immediately hanged up and now the phone just rings
Sabrina was so nice and very helpful..Great customer service
I love this place very fast and very nice staff they work with ur schedule when my boy are sick they are seen that same day within hours I do recommend anybody coming here place is awesome n so is Kate and staff is very friendly…🤗🤗🤗🤗🤗🤗🤗I don’t recommend changing pcp they are very fast on referrals and medications… …
I love this location.. I love the two doctors that come to check up on my baby. Dr Leslie and Dr Fernando are really great and i would highly recommend these two
Our visit here was GREAT! Doctor addressed my needs concerning my daughter. We didn’t wait at all to be see. We were in and out quick!
Gave my child an expired vaccine and just over-all unsatisfied with the doctors there
I cant even make my kids an appointment because no one Answers the phone. Whats thw point of this office. All the bad reviews ive never seen so many ever. So annoyed that thw office is open but no one answers smh
The staff is wonderful and Sabrina was very helpful and sweet
Trash. This place is so inconsistent they can’t even play the movie for the kids. Don’t come here they don’t answer phones and they don’t care if you wait in here for 5 hours
By far the best pediatrician I could ever take my son to, Valerie is where it’s at! Such a great first experience and I’ll definitely be making this my sons permanent pediatrician office♥️
Love the staff here they are all super friendly especially Sabrina upfront she always welcome us with a smile
Miss Sabrin had good manner’s explain everything well good serviices
Extremely friendly staff and amazing doctors.
Very happy with the switch of doctors. The doctors take their time examine the child and I never feel rushed out even after closing time.
Appointment scheduled at 2:30 and my children were not seen till almost an hour later. That is ridiculous! If you have an appointment you should be able to be seen around that time. Maybe give or take 10-15 mins. Not an hour long.
all the nurses are really nice and it’s fast and they care and I love Kate and so does my baby girl. I highly recommend it my family and friends. Thank you Almouie Pediatric.
Staff is very friendly. I called to bring in my son who was sick. They were able to see him within an hour, once there we were called in within 10 min. They were very thorough to diagnose and try to treat him. They ran 2 tests and a …
Drove all the way across town to get my daughters ears pierced, only for them to tell me their systems were down for cash and card. They should call and let patients know that before they drive there. Very unprofessional.
Facility is clean, the have designated areas for the children depending on if they are well or not, and the pediatrician and staff are polite and helpful. I recommended this place to others. Simple to make appointments and they have a doctor on call.
Autistic child with strep…they make us wait forever to be seen while they verify our insurance even though I have an appointment; tell them I will pay for the visit to even get them to look at him. Insurance system down they tell me so I …
The front staff is very helpful and quick to solve my problem or question. Totally Recommend Almouie Pediatrics….
I would give zero stars if I could but that’s not possible so I have to give them a 1 🤦🏻♀️ Every time i book a appointment I get there and they never know why I’m here they always ask me before they take me to the back they need to update …
Misdiagnosed my son twice for a double ear infection. I even told them, which should be in his records he has a history of ear infections. All they do is swab for flu and RSV. Urgent care diagnosed him for strep and double ear infection …
I took my daughter in because she had high fevers. The doctor told me nothing was wrong. The fevers and chills continue. I took her in again and they tested her for the flu and strep. They said she didnt have that. She got worse. The next …
Great staffing here! Sabrina was very helpful and polite during my visit! Recommend this place! Very professional!
My review is for front staff. They are always distracted when scheduling appointments. There seems to be a miscommunication between NPs and front staff, they have scheduled me twice for wrong follow up appointments. Is very annoying to show …
Constant problems with your phone system & call center workers . Dr office great but can’t reach them.
Lady at the front desk was nice and helpful but once I went to the back my whole view of this place changed. Having the nurse laugh and make comments about patients they have shouldn’t be allowed. I over heard someone say “ she should just …
The staff is kind & professional and the providers will take good care of your kids. Highly recommended.
I loved it when they had first opened this practice. But as time went on, it just got worse to the point where I preferred just to take my daughter to an urgent pediatrician because they wouldn’t see us in a timely manner. And now they never answer the phone it just rings constantly
Very helpful. Very professional. Great attitude. Sabrina was very polite and makes you feel welcome.
Takes 2 hours for a check up and we were there right when they open…not this first time. They always make you wait forever. We’re supposed to get shot records before my sons appointment today. They informed us they were not aware of that. We told them 3 separate times at the last appointment told multiple times it would not be an issue
I have not had any issues with the nursing staff or doctors, however, the back of the house (supervisor) and at least one of the receptionist (admitting) displayed lack of professionalism when dealing with time sensitive paperwork that I …
Sabrina & Shannon is awesome! Every time I take my boys she gives us out of this word service…Almouie Pediatrics is awesome!
They took a while with the appointment, a little over 45 mins from scheduled time. I cant say that’s such a bad thing because they actually are better than all of the pediatrics I’ve been to. I’d recommend them if you want extremely friendly staff. When you call to schedule or reschedule, it’s quick and painless.
I absolutely love this office! They have taken such amazing care of my son so much so that I will be bring my nephews and niece here. No matter what I have called in for they have always been so helpful and fast with referrals. They always …
If i can give them no stars i would. Unreliable is one word. These girls give my husband the run around when we call for prescriptions for my 2 sicks kids that were supposed to be sent in yesterday. Their favorite line here is “I’ll call you back” AND THEY NEVER DO. Save yourself the headache and take your kids to vita Pediactrics.
First, Y’all really need to have more respect for people’s time. Not once have I sat in the waiting room for less than 45 minutes. Not only that, the pediatricians do not listen. Little one was sent home from daycare with a fever. …
All staff and providers are amazing..I have never had any issues at all since coming here.. I’ve been coming for over 5 years..I love this place
The staff is unreliable and they can’t keep their stories straight it changes every time you call. Trying to get and excuses or a referral on time is like waiting for a miracle to happen. You have to constantly call them just to get what …
This has turned out to be the worst clinic ever especially with the rise in covid. They do not answer phones. They don’t know how to make appointments with the correct patient information. Even when you have an appointment especially for a …
I would give 0 stars if I could. Doctors are amazing but the front desk staff sucks. Waiting time for an appointment is forever. No one ever answers the phone it just keeps ringing. And when they do pick up all they say “we’ll call you …
2 stars because they NEVER answer the phone. I’ve called to multiple locations and it’s the same thing. Whenever we arrive for my child’s appointment which is almost 10mins before her scheduled time we still end up waiting almost 40mins to …
Love this place they try their best to get us in on last minute issues. Always informative and attentive. They are the only facility my kids have been to.
Vivian and Sabrina are the best !!! Got me a appointment in seconds !!! Definitely the best front desk workers I’ve ever had helping me !! ❤️
Sabrina and Vivian at front desk are always so nice and helpful they answer all my calls respond to all my concerns! And dr nistal I hope i spelled it right but he was so good and nice to my boys Noah and Abel he found the problem asap!
First time mom here and if you are a first time mom then you know how scary it is looking for the right pediatric office for your baby. Let me just start off by saying that they are so proactive on making sure my son is well taken care of. …
I just would like to say a big thank you to Sabrina at Almouie Pediatrics off of 1227 ENRIQUE M .BARRERA PARKWAY for her patience , for her-understanding , and for her professionalism to accommodate and for answering all of my questions …
Sabrina i believe her name was at the front desk super friendly and sweet we’ve been going to this clinic for a while it’s wonderful!
Excellent pediatric office! Nice building, clean, pleasant staff. We are new to the area, I needed to get my daughter in for a well visit to be cleared for school. I called this office and they were able to get me in the same week. We saw a …
Don’t even bother calling this place or any Almouie/MD Medical because you’ll be waisting your time. Ever since it changed to MD Medical you can never get in. Even if you tell them your child has fever and very sick they don’t care. All …
If I could give negative stars I would! I dont have much of a problem waiting 2 plus hours compared to the lack of professionalism. i had took my son (5 years) at that time to this locations he had been having knee problems to a point he …
Worst clinic. Honestly, for me to even leave a negative review on any establishment says a lot. This place is constantly taking over an hour to see your child (with an appointment). Today, after waiting two hours for his sick visit, my …
Almouie pediatrics is great….I moved from out of state and Sabrina has been exceptionally great helping me obtain my kids medical records.
Very helpful staff , Sabrina at the front desk is amazing! Very polite and professional. Definitely keeping my children at this office from now on. Thank you
I have brought my children to this place for years I love the way they treat them and listen to your concerns. Sabrina who works at front desk very nice lady helped me get the the paper work needed . I recommend this place to anyone who is looking for a pediatric for their child .
Such a great Pediatric office I’ve been taking my kids here since they opened the Hwy 90 location. Front and back staff are so nice and helpful.
I was nervous coming to a new clinic for my children and I MUST say the care was great! We had a wonderful provider Ashley she really cared for my children she took her time and she was very informative she made me and my children feel at …
Yesterday, I brought my 3 year old for a 4pm appointment, I was told to wait in my vehicle due to his cough. An hour and half later I go up to the door, it was locked. So I called, due to business hours no answer stating clinic was closed …
Love coming here even though we live in Medina county. The staff is always super sweet by phone and when I go on person. At the Enrique Barrera location Sabrina helped me so much and provided me with great information I was not aware of. …
Poor service! They clearly had no clue in what they were doing. They also did not want to give me an excuse the day my child was seen. Then I had to go back and lose time from work. They also made a mistake on the school excuse. I do not recommend this place, unless they change their management.
Love bringing my kids to this location. I don’t live nearby but still make the drive when my kids need check ups or dr visits. Super helpful and friendly staff. Especially Sabrina she was very friendly and very helpful.
I’ve been taking my 5 boys to the Almouie on Hwy 90 location since they opened the clinic at that location. The staff have been friendly & helpful with any questions or concerns I have. Staff Sabrina she’s real friendly and asking if we are …
Sabrina is the nicest person I met (in the front desk)
Update:
You literally wait from 1h-2h to be seen for a regular appt, but they can’t see your child for an ear ache. The sick side was empty. !!! No accommodations.
Sadly my daughters best pediatrician had passed. So decided to try this pediatrics. Let me just say that they don’t have no set doctor for your child. The “ doctors “ always have emergency’s and they’ll end up rescheduling you about 3x …
I had my littles ones at this practice for years. I have hated each and every time that I have had to take them into their doctor visits. You never get the same doctor/nurse practitioner to see them. You never get in to see the doctor/or …
This WAS where I’d bring my daughter for all her appointments.
Unprofessional staff: losing documents, un-updated shot records, unable to tell me if she’ll be getting vaccines or if it’s just a wellness check up. Unable to …
Been bringing my children since this location opened, and it was really great. But they have declined drastically. They are hard to get ahold of almost impossible. They never send in the prescriptions you have to constantly try and get …
This was our first visit to the office with our two week old and I have to say, Sabrina at the front desk was so helpful and very friendly. The waiting area is clean and very inviting. The rest of the staff is extremely polite and …
This place used to be a great place to bring my kids , now they are always booked can never get my kids appointments when needed before it was convenient to have walk in available which took forever but give me peace of mind that if an …