The mission of the Aloha Eye Clinic is to provide world-class comprehensive eye care to all Maui County families. Aloha Eye strives to be the leader in bringing the latest technology … See more
Worst customer service I’ve ever experienced, the least knowledgeable and most inconsiderate staff aside from the doctor and ever encountered. The doctor was quite nice, the rest of my experience has been nothing short of disappointing.
This place is a joke hang up on you three times they tell doctor 60 bucks check in when you call them 150 dollars they can’t tell you cost of it. Best go else where …no aloha at this place at all ..
The stuff is very rude, not able to provide requested information. After I told her I am not going to book an appointment since she can’t tell me what is covered by my insurance, she hang up the phone with the word “unreal”. Very disappointing! -5 starts
Took over a month to get my glasses in, and the hours of the store are wrong. Drove all the way out from paia to the location in Wailuku to find out the hours online are wrong and they are NOT open on Saturday.
These folks were wonderful and saved my vacation. I somehow ruined 2 pairs of contacts and would have been completely out of luck for snorkeling or swimming had they not had a few pairs of my rx in stock. Mahalo Aloha Eye!
I was there and was helped by 4 staff members and 2/3 Doctors today. All were friendly, helpful, and knew what they were doing. Was kind of hesitant after reading the reviews but maybe I was there on good day or other patients had no patience. I would recommend them to my famiy/friends. Aloha! 5/28/2019
My long time eye doctor moved to aloha eye clinic therefore wanting to keep him I am now having to use them. Unfortunately, the staff never called me when my trial contacts arrived, I dropped off a medical paper for the doctor to sign and …
Zane has excellent customer service not to forget my doctor(Dr. Anzai)who made me feel like an old acquaintance eventhough it was my first time…You guys rock…Thank you for bringing back my good old days vision again!
I had gotten a splinter lodged in my eye. I didn’t have any health insurance but I needed to get it out. The first review I read had got me scared about the cost but like I said it needed to get out. They were able to get me seen by a …
I went to Aloha Eye Clinic for a simple check-up with my eye. After spending no more than 7 minutes with the doctor, and giving my insurance, I was told I owed $33, which was inexplicably changed to owing $43.11. Even though my previous eye …
Well trained personnel,Very Heplful all the way from start to finish.Best customer service I ever got from Zane at Aloha Eye Clinic @ Wailuku office 450 Ho’okahi Street.Thank you for your time an service to help me….
I am visiting Maui from out of town and I somehow forgot my contacts! The staff at Aloha Eye Clinic were extremely helpful in getting me my prescription transferred over so I could get a pair for my visit here. Soooo much more convenient to wear contacts here than having my glasses slide down my face all day! Thank you so much!
Dr. Tantisira has been nothing short of being an EXCELLENT eye doctor! I am extremely please with his expertise and for ALWAYS taking the time to patiently answer my questions and thoroughly explain the nature of any of the multiple procedures he has previously completed. He is DEFINITELY A KEEPER in my book!
I could not get this office to send my records to a specialist on Oahu. My Oahu specialist says they are notorious for this. Also, they insist on charging cancellation fee during COVID when someone does not feel well. I have heard them say …
I don’t really understand the policy about appointments time! If we are late 15 mns. The appointment is cancelled, but when getting on time have to wait for about an hour to be seeing! Same Wailuku or Kihei!
I haven’t gotten glasses in a few years. Both Zane and Treston made it so easy to order and explained every detail so that I may understand. Thankful for them both!
I had a question regarding my glasses and Christine was great at helping me. She listened well to my concern and immediately got the Dr to respond. She was very courteous and efficient, a pleasure to work with!
Promptly seen at scheduled appointment time. Because the office is equipped with the latest equipment I was pleasantly surprised that my pupils needed to be dilated only once. As usual, I was given a full explanation of what was being …
Treston and Zane were an amazing help when ordering my glasses. I appreciate their help, kindness, and also their opinions when choosing my glasses. Treston made me feel comfortable as well as helped me understand the purpose of my specific glasses. Awesome duo!
Dr. Tantisira is friendly, kind and caring. He takes good care of his patients. He is soft spoken. He explains things whenever I have eyes issues. I had to have Cataract eye surgery. He told me exactly what was going to be done and …
Thank you Dr Tantisira , Dr Miller and your wonderful team of professionals at Aloha Eye Clinic ! At first light I can see the rugged peaks of the West Maui Mountains! I am forever grateful and blessed with this gift of excellent sight. …
Great service and the workers took very good Covid-19 precautions prior to the appointment. I had a emergency appointment with Dr. Tantisira in September for an issue with my vision and he was able to squeeze me in and helped prevent me …
Zane and coworker in the optical center was very helpful, Warm,showed us lots of Aloha and made our glasses order and purchase super simple. They are fast and efficient as well, we didn’t have to wait long to be seen. Dr Anzai and his team …
I had no idea how bad my vision was. I had cataracts and astigmatism. I decided to get toric lenses. They cost more but well worth it. My vision is now superb 20/20 both eyes. I can even read some small print up close. WOW! …
The staff were so professional. This was my first visit to discuss cataract surgery. I was impressed with the efficiency of the process and the technology involved with my first visit. The staff is extremely knowledgeable and made sure I …
Do not order contacts from the optical department here (or realistically even go here for an appointment). Dr Anzai wrote the wrong brand on my prescription (weekly instead of daily) so the staff put in the wrong order for my contacts. As …
There are no words that can express how deeply grateful I am for the care, support and dedication I have received from Tandy Dean and Dr. Bradford Lee. I could not be in better hands and I’m so very thankful to have found them which I can …
Zane at the Optical Center was super helpful and knowledgeable about the glasses I needed. Made it a great experience. Dr. Anzai and staff were awesome as well. Plenty aloha.
everyone is very accommodating from the front desk to the nurses to doctors, they really took care of my son’s eye especially dr. joseph hartman who always make sure my son is doing well. mahalo also to dr bradford lee for the successful …
Fast and friendly service from the workers at Aloha Eye Clinic! I came by to pick up my glasses and the screener at the front, Juanita, was more than happy to assist me. Within 5 minutes of gathering my information, she went inside and got …
Aloha eye clinic staff were very friendly, helpful and had everything moving along smoothly. Dr.Anzai really helped ease the stress of going to the eye doctor and made it kind of fun. I would definitely recommend this place to help for your eye needs!
I had the greatest eye exam at Aloha Eye Clinic in Wailuku today. I really enjoyed meeting Dr. Hartman today. He may be new Optometrist at Aloha Eye Clinic, but he has obviously been practicing for many years. He was incredibly …
Unfortunately an extremely negative experience. I was pressured into an appointment within 24 hours. Then they waffled on my insurance back and forth as I called them 5 times to try and confirm. Then they told me I was to be at an …
Sherrie from the Wailuku office went above and beyond to help getting an interpreter set up for my brother who is hearing impaired. We are very very helpful, kept me up to date with what was happening with insurance company. Would highly recommend this company and Sherrie for her hard work.
L. Puha
Waited 2 hours past my appointment time for a “complimentary LASIK consultation” only for them to dilate my eyes, sit in a waiting room if 15 people and be picked up by an optometrist who didn’t know who I was or why I was there. He went …
I suddenly developed an issue with my left eye and had light coming in as well as heavy floaters. I was very concerned and since it was a Sunday went to the emergency room. I had heard about detached retinas and how they must be …
I’m sitting here waiting an hour after my appointment. This is my 5th appointment to get contact lenses and my 8th time driving here. They’re answering/scheduling service is a complete joke. You can’t even talk to anyone in the clinic …
I have been so satisfied with the doctors and my treatment for a serious condition. I could not have been more satisfied. However, I called to reschedule on a Thursday prior to a Tuesday appointment. I spoke with an employee and she told me …
Because we’ve missed several appointments due to my husband being sick and not being able to get on the boat, or boats being cancelled, they are telling me that a note in the file says they can no longer schedule an appointment. No one …
There are many great doctors here and pleasant office staff and technicians. I had to take off 2 stars for the ridiculous appointment line which clearly is an outsourced answering service from the Philippines. Most times you cannot get …
The staff is good but the optical department is short-staffed so they won’t let you call in to order contacts. It’s order in-person only and they (the optical department) are closed on the weekends. Maybe management should invest in an …
(Translated by Google) If you are Korean, go to this hospital. I went on a trip and was very satisfied! …
Worst customer service I’ve ever experienced, the least knowledgeable and most inconsiderate staff aside from the doctor and ever encountered. The doctor was quite nice, the rest of my experience has been nothing short of disappointing.
Awesome
Impersonal. Unnecessary procedures. Wayyy overpriced.
the best eye care on Maui for sure
Great staff and doctors.
majag pretty cheered and get choke action
Convenient location really nice staff long waits. But great service
Manager lady was rude after I told her my frames were way to large for my small face..staff is not knowledgeable
Professionalism on the highest level along with great customer care exhibited always by both doctors and staff!
I would will never go here again. Horrible wait time, recieved the wrong prescription , twice.
At this place the people are very friendly and helpful. I would recommend anyone to go there.
ZERO STARS. They don’t NEED your business, and it shows. 👍
AND I am forced to go there because I have worthless insurance. …
Wait time pretty long even wuth appointment. Girls selling you eyeglasses not to knowledgable about their products.
Kind of a hidden treasure in the corner of the culdesac. Friendly people and clean office. Not too busy. Better selection of optical wear.
This place is a joke hang up on you three times they tell doctor 60 bucks check in when you call them 150 dollars they can’t tell you cost of it. Best go else where …no aloha at this place at all ..
The stuff is very rude, not able to provide requested information. After I told her I am not going to book an appointment since she can’t tell me what is covered by my insurance, she hang up the phone with the word “unreal”. Very disappointing! -5 starts
Took over a month to get my glasses in, and the hours of the store are wrong. Drove all the way out from paia to the location in Wailuku to find out the hours online are wrong and they are NOT open on Saturday.
I went in to get an examination. Dr. Guild was so professional, and the staff was so nice. Very competent staff and I felt well taken care of.
Jazmine Manalo did an amazing job on fixing my glasses, Lifesaver!😅 …
They had over one week to order a fix while I have double vision. they dropped the ball and do not have the item. …
Awful call center taking all their calls. Impossible to get through to anyone.
The lady in the front desk Nicole was nice and very respectful and quick to get me check in to my appointment.
These folks were wonderful and saved my vacation. I somehow ruined 2 pairs of contacts and would have been completely out of luck for snorkeling or swimming had they not had a few pairs of my rx in stock. Mahalo Aloha Eye!
I was there and was helped by 4 staff members and 2/3 Doctors today. All were friendly, helpful, and knew what they were doing. Was kind of hesitant after reading the reviews but maybe I was there on good day or other patients had no patience. I would recommend them to my famiy/friends. Aloha! 5/28/2019
Successful recent cateract surgery with DR Jivin Tantisira and his team.Highly recommend their practice to anyone who needs this procedure.
My long time eye doctor moved to aloha eye clinic therefore wanting to keep him I am now having to use them. Unfortunately, the staff never called me when my trial contacts arrived, I dropped off a medical paper for the doctor to sign and …
Zane has excellent customer service not to forget my doctor(Dr. Anzai)who made me feel like an old acquaintance eventhough it was my first time…You guys rock…Thank you for bringing back my good old days vision again!
I had gotten a splinter lodged in my eye. I didn’t have any health insurance but I needed to get it out. The first review I read had got me scared about the cost but like I said it needed to get out. They were able to get me seen by a …
I went to Aloha Eye Clinic for a simple check-up with my eye. After spending no more than 7 minutes with the doctor, and giving my insurance, I was told I owed $33, which was inexplicably changed to owing $43.11. Even though my previous eye …
Well trained personnel,Very Heplful all the way from start to finish.Best customer service I ever got from Zane at Aloha Eye Clinic @ Wailuku office 450 Ho’okahi Street.Thank you for your time an service to help me….
Would NEVER recommend Aloha Eye Clinic.
On my first visit, the receptionist gave me the wrong amount for my copay, then …
I am visiting Maui from out of town and I somehow forgot my contacts! The staff at Aloha Eye Clinic were extremely helpful in getting me my prescription transferred over so I could get a pair for my visit here. Soooo much more convenient to wear contacts here than having my glasses slide down my face all day! Thank you so much!
Dr. Tantisira has been nothing short of being an EXCELLENT eye doctor! I am extremely please with his expertise and for ALWAYS taking the time to patiently answer my questions and thoroughly explain the nature of any of the multiple procedures he has previously completed. He is DEFINITELY A KEEPER in my book!
I could not get this office to send my records to a specialist on Oahu. My Oahu specialist says they are notorious for this. Also, they insist on charging cancellation fee during COVID when someone does not feel well. I have heard them say …
I don’t really understand the policy about appointments time! If we are late 15 mns. The appointment is cancelled, but when getting on time have to wait for about an hour to be seeing! Same Wailuku or Kihei!
I wish I did not have to wait too long for help.
But Jazmine was good, efficient and nice.
The Front Desk service is so pleasant and helpful! Gretchen is so sweet and very respectful! Dr. Carp is great! I highly recommend Aloha Eye Clinic!
I haven’t gotten glasses in a few years. Both Zane and Treston made it so easy to order and explained every detail so that I may understand. Thankful for them both!
I had a question regarding my glasses and Christine was great at helping me. She listened well to my concern and immediately got the Dr to respond. She was very courteous and efficient, a pleasure to work with!
Promptly seen at scheduled appointment time. Because the office is equipped with the latest equipment I was pleasantly surprised that my pupils needed to be dilated only once. As usual, I was given a full explanation of what was being …
Treston and Zane were an amazing help when ordering my glasses. I appreciate their help, kindness, and also their opinions when choosing my glasses. Treston made me feel comfortable as well as helped me understand the purpose of my specific glasses. Awesome duo!
Dr. Tantisira is friendly, kind and caring. He takes good care of his patients. He is soft spoken. He explains things whenever I have eyes issues. I had to have Cataract eye surgery. He told me exactly what was going to be done and …
The best Physicians and staff ! Had cateract surgery with a perfect outcome. They are the best!
Thank you Dr Tantisira , Dr Miller and your wonderful team of professionals at Aloha Eye Clinic ! At first light I can see the rugged peaks of the West Maui Mountains! I am forever grateful and blessed with this gift of excellent sight. …
Great service and the workers took very good Covid-19 precautions prior to the appointment. I had a emergency appointment with Dr. Tantisira in September for an issue with my vision and he was able to squeeze me in and helped prevent me …
Zane and coworker in the optical center was very helpful, Warm,showed us lots of Aloha and made our glasses order and purchase super simple. They are fast and efficient as well, we didn’t have to wait long to be seen. Dr Anzai and his team …
My honest review is that Maui is completely blessed to have this place. We need Notre doctors like Dr. T. He is very kind, understanding and helpful.
I had no idea how bad my vision was. I had cataracts and astigmatism. I decided to get toric lenses. They cost more but well worth it. My vision is now superb 20/20 both eyes. I can even read some small print up close. WOW! …
I was in Maui on vacation and developed floaters in my eye. My retina Dr. wanted me checked out before flying home. …
The staff were so professional. This was my first visit to discuss cataract surgery. I was impressed with the efficiency of the process and the technology involved with my first visit. The staff is extremely knowledgeable and made sure I …
Do not order contacts from the optical department here (or realistically even go here for an appointment). Dr Anzai wrote the wrong brand on my prescription (weekly instead of daily) so the staff put in the wrong order for my contacts. As …
There are no words that can express how deeply grateful I am for the care, support and dedication I have received from Tandy Dean and Dr. Bradford Lee. I could not be in better hands and I’m so very thankful to have found them which I can …
Dr. T did a good job.
Accounting has double billed me.
And now they sent me another bill for the same services.
Zane at the Optical Center was super helpful and knowledgeable about the glasses I needed. Made it a great experience. Dr. Anzai and staff were awesome as well. Plenty aloha.
everyone is very accommodating from the front desk to the nurses to doctors, they really took care of my son’s eye especially dr. joseph hartman who always make sure my son is doing well. mahalo also to dr bradford lee for the successful …
Fast and friendly service from the workers at Aloha Eye Clinic! I came by to pick up my glasses and the screener at the front, Juanita, was more than happy to assist me. Within 5 minutes of gathering my information, she went inside and got …
Aloha eye clinic staff were very friendly, helpful and had everything moving along smoothly. Dr.Anzai really helped ease the stress of going to the eye doctor and made it kind of fun. I would definitely recommend this place to help for your eye needs!
I had the greatest eye exam at Aloha Eye Clinic in Wailuku today. I really enjoyed meeting Dr. Hartman today. He may be new Optometrist at Aloha Eye Clinic, but he has obviously been practicing for many years. He was incredibly …
Unfortunately an extremely negative experience. I was pressured into an appointment within 24 hours. Then they waffled on my insurance back and forth as I called them 5 times to try and confirm. Then they told me I was to be at an …
Sherrie from the Wailuku office went above and beyond to help getting an interpreter set up for my brother who is hearing impaired. We are very very helpful, kept me up to date with what was happening with insurance company. Would highly recommend this company and Sherrie for her hard work.
L. Puha
Waited 2 hours past my appointment time for a “complimentary LASIK consultation” only for them to dilate my eyes, sit in a waiting room if 15 people and be picked up by an optometrist who didn’t know who I was or why I was there. He went …
I suddenly developed an issue with my left eye and had light coming in as well as heavy floaters. I was very concerned and since it was a Sunday went to the emergency room. I had heard about detached retinas and how they must be …
I’m sitting here waiting an hour after my appointment. This is my 5th appointment to get contact lenses and my 8th time driving here. They’re answering/scheduling service is a complete joke. You can’t even talk to anyone in the clinic …
I have been so satisfied with the doctors and my treatment for a serious condition. I could not have been more satisfied. However, I called to reschedule on a Thursday prior to a Tuesday appointment. I spoke with an employee and she told me …
Because we’ve missed several appointments due to my husband being sick and not being able to get on the boat, or boats being cancelled, they are telling me that a note in the file says they can no longer schedule an appointment. No one …
There are many great doctors here and pleasant office staff and technicians. I had to take off 2 stars for the ridiculous appointment line which clearly is an outsourced answering service from the Philippines. Most times you cannot get …
The staff is good but the optical department is short-staffed so they won’t let you call in to order contacts. It’s order in-person only and they (the optical department) are closed on the weekends. Maybe management should invest in an …