AltaOne Federal Credit Union serving the Bakersfield, Ridgecrest California (CA) and surrounding areas for all your business and personal financial needs. See more
We still bank with them and have for over 30 years but they sure don’t care about there customers
When Bob Boland was CEO he cared and so did the staff
Not so now.
I honestly wanted to like this bank since I had family members working there, but after so many mess up’s, I just couldn’t do it anymore. The last straw was a paperwork transfer that took 4 months too long. When I tried to talk to someone …
Spacious building with generous parking lot. If you are looking to refinance a loan, they have the ability in California to add or remove co-signers which is a plus.
Let me start by saying we have been members at this bank for 15 years. I will NEVER get another loan through this bank. Its an absolute joke… Take my advice and look elsewhere. Someplace that will not continue to make unexplainable …
Great bank been a member for 10 years have had many loans and a mortgage here best rates and no issues. I think the people giving bad reviews dont know how to manage money they get overdrafts and get upset .
So done with altaone they used to be great but idk what happened to them. They canceled my my debit card and didnt tell me nor send me a new one when I called they said they would turn my card back on and they didnt. And i never had time to …
Not a good place to bank. Clueless employees and their mobile banking is horrendous, like something from 20 years ago. Hours are ridiculous, and if you do need to go to the branch office, plan to be there for a long time. This place is a hard pass!
Worst customer service ever. They don’t ever get back to you when they say they would. You have to be chasing them to get any answers. I applied for a loan and got pre approved online thinking that they would contact me, is been a week and …
Every interaction with AltaOne was terrible. They ended up costing us a really good interest rate with a credit union we were trying to finance with because they negated on promises and took three months getting paperwork to us that we …
I had a problem over four days trying to deposit a check through their ATMs. When I called in to see what the problem was, I was told they had no history of the transaction attempts nor any idea as to what the issue might be. I then used …
My payment had failed due to banking error, due to my own technical mistake of not checking my bank account to see if they had actually pulled funds out they put a repossession flag on my car, they called my home phone but no messages left …
Yesterday I went to close my account with Alta one. The lady behind the desk stated that what ever issues they were having before , shouldn’t persist any more because they are under new management. I insisted that i just wanted to close my …
Polite and efficient
Wish i could give 0
Great customer service!
this bank has totally ruin my credit
Fast atm
I have no problems banking with AltaOne
Need more bank teller windows open. The lines are excessively long.
Nothing, we had many issues with the card
Update: we called and talked to someone who was very helpful and everything got cleared up, we really appreciated it 🙂
Absolutely a joke. Charge was made on my debit card, not mine, tried to contest it. The agent did nothing whatsoever and I ended up eating the loss.
The bank need more tellers on busy days and they have to talk less with customers
We still bank with them and have for over 30 years but they sure don’t care about there customers
When Bob Boland was CEO he cared and so did the staff
Not so now.
I honestly wanted to like this bank since I had family members working there, but after so many mess up’s, I just couldn’t do it anymore. The last straw was a paperwork transfer that took 4 months too long. When I tried to talk to someone …
Terrible getting worse.
1. they dropped my interest rate from .20% to .05%. Navy Federal offers .25% …
Spacious building with generous parking lot. If you are looking to refinance a loan, they have the ability in California to add or remove co-signers which is a plus.
Let me start by saying we have been members at this bank for 15 years. I will NEVER get another loan through this bank. Its an absolute joke… Take my advice and look elsewhere. Someplace that will not continue to make unexplainable …
Great bank been a member for 10 years have had many loans and a mortgage here best rates and no issues. I think the people giving bad reviews dont know how to manage money they get overdrafts and get upset .
So done with altaone they used to be great but idk what happened to them. They canceled my my debit card and didnt tell me nor send me a new one when I called they said they would turn my card back on and they didnt. And i never had time to …
Not a good place to bank. Clueless employees and their mobile banking is horrendous, like something from 20 years ago. Hours are ridiculous, and if you do need to go to the branch office, plan to be there for a long time. This place is a hard pass!
Worst customer service ever. They don’t ever get back to you when they say they would. You have to be chasing them to get any answers. I applied for a loan and got pre approved online thinking that they would contact me, is been a week and …
Every interaction with AltaOne was terrible. They ended up costing us a really good interest rate with a credit union we were trying to finance with because they negated on promises and took three months getting paperwork to us that we …
I had a problem over four days trying to deposit a check through their ATMs. When I called in to see what the problem was, I was told they had no history of the transaction attempts nor any idea as to what the issue might be. I then used …
I can’t find out how to register for the rewards program on the home page
My payment had failed due to banking error, due to my own technical mistake of not checking my bank account to see if they had actually pulled funds out they put a repossession flag on my car, they called my home phone but no messages left …
Yesterday I went to close my account with Alta one. The lady behind the desk stated that what ever issues they were having before , shouldn’t persist any more because they are under new management. I insisted that i just wanted to close my …