American 1 Credit Union in Jackson, Michigan – Boldly Generous. Convenient. Uncomplicated. Enjoy the convenience of a big bank with the personal service of a local community credit union. See more
Treat long time customers like children. Branch manager is a bold face liar & rude
I wouldn’t recommend this money hungry over charging institution to nobody
Has now been 4 days with me calling everyday and still no answer and I have been told 4 times I would get a call back just to speak to my representative. Will be loosing my business
Every time we have been to this one we have had nothing but good attitudes and everyone is wlling to do everything they can to help us! I will be sticking around for a long, long time!
You guys have always, I mean always been there when I need you. Have been thinking of financing a Travel Trailer again, and America 1 is who I will come too.
My purse was stolen out of town, they took all of my banks cards, my driver’s license, my cash, and they were able to reprint me my bank card so I could access my money to get a new license! Thank you
Thank you so much Brandi for all your help and patience with me and my 💓, if we asked too many silly questions about the loan
Sincerely, Lou Anne Boody
Mp …
This has to be the worst bank in the world. Their service is worthless if your out of town. They get hacked and make you pay the consequences. Their system doesnt make sence but they swear it does.
I been a member for 30 years your Parnell branch parking lot sucks needs to be fixed they used to have a real nice branch manager there now they got this new lady she’s not so friendly and some of the new girls they are putting in at that …
They saved me from making a BIG mistake with a loan from another bank saving me thousands of dollars and actually helping me for the long haul. I love American One!
Kylie at the home office was very helpful & got my situation taken care of within 5 min and set me up for the future so I won’t have any problems again
I want to thank God and my american 1 credit union for a new beginning.you are the best.most polight right on the spot bank.you make life great.git right in got my buisness done and out.100 %satisfied i recomend them to all .
Becca S at the home office was very helpful! W. Helping me maneuver around technical difficulties w. Password problems. Glad she had the patience to help!
On the ball, Frances got the loan for my new ram in a matter of minutes explained everything perfectly and got the will always go to american 1 for all my loan needs
The personal attention and prompt service provided by my banker J. Jacobson has truly impressed me. I plan to recommend this organization to friends and family.
Cindy was my helper today and was very knowledgeable and able to help with my issues that I came in for as well as suggesting other services that are useful.
All the people that work at the American 1 on Michigan Ave. in Jackson have always been great. Our gentleman that took care of us was very helpful and courteous.
Tina McCormack made my financial dealing with American 1 Credit Union painless and effortless. Employees like Tina make me continue to be a loyal member.
Transferred my auto loan from another credit union for a much better interest rate. Aaron Delaney was very knowledgeable and helpful through this process.
Always terrific service here and I like the fact that if I have a problem with my credit card, I can walk into any office and get help right then and there. Very happy to support this hometown business!
From beginning to end, my entire interaction with every member of the A1 team was A+ I will not only return as a customer but recommend to anyone shopping a loan.
Been with them 16 years and taking my banking elsewhere. In last 2 years have been charged overdraft fees when i was not in the red 7 times. (They did refund them but i had to be vigilant and catch them first). Wanted to dispute a 500 …
Update: disappointed to see Kevin is no longer with the company. Last time I came through the lines were long and no one was greeting. Looked melancholy. Will probably refinance my car and get out of there soon.
Waited in line for nearly an hour this morning just to take some money out and get a money order. Jarese couldn’t figure it out, but he was in training so I tried to be kind even though he was in a hurry. He said he would ask his trainer. …
When you walk in, those warm smiles and friendly “Hello”, just grabs you. That positive energy speaks volumes. You feel like you matter on a deeper level. Almost like family. Glad to be apart of something so positive.
Excellent service for a banking Institution their customers come first every time I need assistance or a loan. Quick prompt service. Great personable staff !
Had a great experience getting a vehicle loan with American 1! Aaron Delaney was able to get the loan done in a matter of hours and was able to get me a good rate!
What an experience mrs.lynn hoag is awesome. She made this loan so stress free very pleasant young lady will definitely b coming in an doing all my business with her.
If you are looking for an auto loan this is the place. They will make it happen and fast. Easy over the phone approval and a quick trip to a branch and you’re done
Always helpful, friendly and most importantly honest people here. I always come to them for my savings and loan needs. Wish a branch was closer to my house to use a checking account.
I was upset that I had to pay for a representative payee account! The cost was only $3.00, it’s the principle of the situation. Other than that, great service from Aaron, today and excellent service from Lynn before today!
My debit card number was stolen on a Saturday while I was working out of town and it has taken two weeks for them to get me a replacement. TWO WEEKs without any access to my own money. Keep searching for different bank because Chase took …
Cindy Nunn was patient with us and also did fantastic follow up. Everything was explained in detail and with simplicity. Thank you Cindy!! I will do all loans with you.
They do not report installment loans to any of the 3 credit bureaus. So I got a great rate on a loan for my speed boat but my credit is no better off. I should have stuck with a real bank on this one….
Got 2 loans thru American 1 and both loans were quick and easy. Aaron Delaney was awesome to work with and was very up front. Will be back no questions asked
My experience with Tina McCormack was excellent. She is an asset to your organization. She has helped me out greatly more than once, and always exhibits patience. …
I was helped by Clay at the Union on Parnall Rd. I had gotten a call saying my account was continuously charged after it had no more in it while I was in at Louis and after I got back. I had 800 that was meant to buffer that trip and …
American One on the eastside is great!! They are caring and not rude at all. Now the one on Wisner is a whole another story!! Everytime I go there the tellers are RUDE!! ESPECIALLY today, I tried cashing a check from my mother for $20 which …
Aaron was extremely friendly and helpful. He is a great example of why I handle my finances with a credit union and not a bank. I left with my questions answered and my business handled.
I have very pleased with the lady who called me and took the time to review my account. I hope she has the same success with fixing my checking account as she assisted with my Visa. Thank you again very much. …
I have been a member for a very long time. I checked my balance the other day and it said I had an available balance. I withdrew said balance because it showed it was available. Ling story short, 4 very small charge that had mysteriously …
Tina was very helpful with giving me information on checking account and Visa card accounts. I’m very pleased with the “sign up” procedure and looking forward to a good banking experience with American one.
I’ll try to upload the pictures, but talking to a human here takes all day since covid started. I mostly call with a few phones at different locations. It’s so pathetic how long hold times are that my whole work crew just laughs till we …
Outstanding customer service from Aaron Delaney! ! I highly recommend using your Credit Union for loan services, the rates are substantially lower . I live in Houston Texas so this was done by phone/ e-mails so thanks again to Aaron Delaney for your support and service! !!
I had a very long wait and was just about to leave then it was finally my turn. I’m glad I didn’t they have the friendliest employees and Chelsea at the North Street branch was the best.
Really dissapointed after doing business with American one for 15 years including auto,boat and signature loans they completely blew us off. We were told that we’d receive a phone call to complete our loan application and 36 hours later nothing.
Besides having the best car loan rates around Aaron took care of everything and got the loan secured and helped me purchase some equipment using my dodge ram. Definitely will be going there for all my vehicle purchases.
David is the worst customer service agent of all, he doesn’t even know what he’s doing. Waited for 45 mins in line this past Friday while 2 tellers are working and 5 people leaning and talking. The two girls that were working were nice and working their butts off!
I spoke with Ashley in Member Services to help me with an issue regarding my credit card. She went beyond expected efforts to provide excellent customer service. Thank you!
I can’t believe how long the title to MY car has been held by this credit union. It has been over 2 weeks since I paid for this vehicle with a LOCAL cashiers check. All American one had to do was call the other credit union that is less …
Met with Frances to open a new checking/savings account. Very smooth process and Frances explained everything related to the accounts in detail. So glad we chose to move to American One!
American one is easily one of the best banks in michigan! When I seriously needed help with something I’d rather not disclose, their manager, Janelle, was right there to help. Their customer service is the best you’ll ever experience too!
I’ve used American 1 for a long time and keeping my money with local business is a big deal to me, which is part of why I’ve had multiple auto loans with them. The other thing is customer service because I could bank somewhere else but I …
Got me approved for a new vehicle with very great monthly payment rates! Definitely shop with them they will get you on the right track for the right price!
Tonya W was amazing to work with. She kept us informed through the whole process to get a loan approved. Very detailed about what needs to be done and made it easy to understand. We will continue to work with heir the need arises. …
We have awesome experience in our first time applying for car loan . Thank you for ashlee and Cindy who assessing us.. I want
to thank you for chala lott for assisting us today for our needs she very …
Best experience in a long time. Wonderful representative at my bank with much friendliness, caring and managed to wipe out 1 of the accounts I have been paying way to much for. Thank you Michelle for your dedication and wisdom. Very knowledgeable and so glad I made this choice. Thank you, thank you Michelle.
Ann Marie pre-approved us we found the vehicle we could fall in love with and she took care of all the details. so quick and easy it was almost scary. .Wonderful service. We love our American 1 credit Union..
The staff are nice but the credit union itself is not for everyone. If your joining to build credit then this is not the place to start. They want people who already have established (good) credit. …
* Update *
After my review Quinn reached out to me apologizing & made things right. Yes it was an inconvenience, however they owned up to their faults. She even gave me …
This place seriously is the best! They closed at 4pm and we came in around 3:40pm to complete our car loan. We met with a gal named LONNIE, & despite all the work she had to do with us last minute, this chick rocked! She was very …
American one is a great place to do business they are very nice. Always friendly if you need help with something they don’t hesitate you get right down to business I’ve been with American one for years never going anywhere else to do my …
The time had come for our lease to end and I had talked with several lending institutions and was a bit discouraged. Then I contacted American 1 Credit Union. We’ve never had an account there personally, but I had contact through a …
Abby, helped us with our car loan. She was fantastic. We did everything through phone and email communication. I was able to pick up our check at the branch closest to our home. This was the a great experience.
I had a great experience with Cindy Nunn! She was very personable and fun and took very good care of me. She also made sure I understood everything and all of my options. Great
I absolutely love american one . I haven’t had not one negative experience. They are the true definition of a community credit union. They are always willing to work with me and get me the best results and best experience.
I became a new member of American 1 Credit Union recently. Bryan Rose who helped me in opening my membership as well as a CD was absolutely great to work with. His customer service was outstanding and he really went above and beyond to make …
I love going to them because they always make me feel like I’ve come to the right place for help. The process is always so relaxing. Thankful for them that’s for sure.
This bank is trash. Withholding information from next of kin after a death in the family. Other banks had NO PROBLEMS . And even after her son went there and was refused information you bank had the AUDACITY TO CALL ME AND ASK ME TO GIVE MY DEAD SISTER A MESSAGE..!! ACTING AS IF YOU DIDN’T KNOW… ABSOLUTELY DISGUSTING HUMAN BEINGS!
Elisabeth Tittle went above (what I feel) her job by helping me resolve a problem I had with my joint acct w/ my daughter. She quickly and efficiently went to her boss and errectified all problems. Without going into detail, she saw the …
Easy convenient banking. It shows pending deposits way before they ever deposit so you’re able to keep track of when your money is coming in. As well as it shows every transaction made on the mobile app which makes keeping track of your …
American 1 CU has been very generous and gracious to me. I am a new employee and everyone has been very nice. Training has been great. I am very excited to begin work, this is a great company with a great line of financial products. Thank …
American 1 has always treated me great but when I recently went there for a personal loan and an auto refinance, I was given great service, offered an amazing interest rate beyond what my credit would typically have them offer me, and won …
I’ve had an account with American 1 for 15+ years and mainly used the Parnell branch and everybody has always been very helpful in regards to any issues I’ve ever had.
Joining American 1 has been a most pleasant experience. Great customer service! I couldn’t be happier. I opened a CD & had a few requests that required conversations with Lynn & Chelsea . …
I absolutely adore Amber Southard. I’ll leave her last name for the staff, leadership, and upper management to recognize. She has a calming voice and excellent customer service personality to ensure me through my toughest time, that shes …
Cindy was the most pleasant, efficient, and knowledgeable customer service representative I’ve had the pleasure of working with EVER!
She went above and beyond her job duties. I would highly recommend her and American1 credit union to my closest friends and relatives.
Called and wanted to refi my car, I was not helped by just one employee…Brandon, Jill and Cindy were all able to answer my questions and help me with the process. Great job to A1 for the awesome service and staff that went above and beyond with assisting me with my needs. A++++++!!!!!!
This credit union was amazing to deal with. Often times you get the run around when trying to apply for a loan, but this was not the case. Aaron was great and answered all my questions quickly and efficiently. They helped me achieve my …
I’ve never experienced such unprofessional conduct from a business in 20 years. Even if you have money in your accounts, you get charged fees, when you have money in your accounts you arent allowed to use it and they make excuses about how …
Excellent, painless and fast checking account opening. Looking forward to banking here. Jill was more than helpful in refinancing my auto loan saved me thousands of dollars and helped every step of the way. Highly recommend Jill as well as the whole staff.
Although I have moved away from Michigan, and I so happy I didn’t move away from my credit union. Both Kelly and Abby were so responsive whether it was by phone, text, or email. The dealership where I bought my car wasn’t the easiest to deal with, but I’m thankful that I had my credit union in my corner to make the financing easy.
i worked with Amber to set up a new bank account for myself and she was very friendly and welcoming. Her attitude is very good and made me feel as if I were speaking with a good friend
The Assistant Manager, Dylan opened my account. Dylan was courteous and possessed superior member service. Dylan was well versed on what American 1 Credit Union offered to its members and spoke with me about several of their products. American 1 Credit Union is very fortunate to have such an extraordinary employee.
Amber was very knowledgeable and helpful when no one else could give me an acceptable answer on our checking/savings needs. Other employees told me that what I wanted couldn’t be done and she accomplished what the other employees couldn’t! Thank you Amber!
This was a wonderful, quick and easy experience from the beginning to the end.
I would like to thank Chuck and Jamie from The Avenue Auto car dealership …
Very efficient refinance process. Anthony had everything ready for me and just had to sign the paperwork. Really appreciate the time savings! And the great interest rate too.
Excellent Credit Union that gives back to the entire Jackson County area in many ways. They have several interesting and less expensive checking and savings accounts available to meet just about any need. They also offer all types of loans …
I honestly was shocked how fast it went, thank you very much to Laura Newby and Thony for the excellent higher customer skills ! You guys made my 2022! Many blessings in yours life! Thank you.
Highly recommend!! Even from a state away Tony went above and beyond to help me refinance my auto loan! I was referred to him and couldn’t have had a better experience! He and his team are wonderful!
I have been a member for over 30 years. Over the past 10 years I have watched their service levels and offerings decline. Their customer service is horrible, long wait times of excess of 20 minutes, and any sort of action needed takes …
Tony was awesome to work with. He was easy to work with and was attentive to our lending needs. He provided excellent, friendly service. I couldn’t ask for anything more in a loan officer/member service specialist. Thanks, Tony!
Very friendly represenatives through out the whole process. I was very happy with the speed they handled my loan also. I will say if you are looking for a great team to work with its these people here for sure. Thank You American 1 Credit Union!!
Amber helped me get my first credit card today! She was very helpful and gave me a lot of useful tips since I’m new to this. I’m thankful she was the one to help me because she answered every question I had. Thank you so much!
I had a wonderful experience with signing up with American 1 credit Union. The staff is extremely professional and knowledgeable about their services and they made me feel important. I did not feel like an interruption of their work but the …
A1
Treat long time customers like children. Branch manager is a bold face liar & rude
I wouldn’t recommend this money hungry over charging institution to nobody
Chantel made our loan experience so smooth and pleasant. We will definitely be returning.
Very knowledgeable and helpful
Tony was great!! He explained all the info in a way that I understood.
Thank you!
I would highly recommend for banking and auto loan or refinance needs!!!
I like this
Great place
Very helpful
They where amazing!!!
It was very good
Fast and easy.
Great personal service
Everything was very professional.
Great professional people
Micah was very helpful
Good company to deal with.
Great job setting up accounts.
Always pleasant to deal with.
Great place to do business.
Never been too long of a wait.
Great people to work with!
Great people to work with!!
Very nice and very clear staff.
All I can say is AMAZING EXPERIENCE
Good bank free checking accounts ….
Always a pleasure in hillsdale office
Cindy was great as always!!
Painless, effortless auto loan process!
Very nice people to work with!!
They listen, and take all the time necessary.
Manager was very helpful to me.
Luke dove into my problem and got me answers to my questions and fixed my problem for me.
Very happy with American 1
Tina was very professional and helpful.
Love them friendly great hours.
Super fast and convenient! Highly recommend!!
Michelle was great. Very personable.
Always a great experience. Fast and easy.
Very helpful in getting things done for us
Very friendly and easy to work with.
Teller suggested that I open a checking account since I have savings already.
Friendly and helpful to replace compromised credit card.
The people are incredibly friendly and very helpful
The woman that work at American 1 they are friendly and great
Very helpful and friendly people thank you for everyone today
Shout out to Luke at the Michigan Ave Branch. Thanks Luke I appriciate all you help.
Great rate, great service. Thank you Tony!
Very nice people to work with. Very satisfied.
Great amazing service and i will recommend
Great experience with opening new accounts in this new normal environment.
Quick easy auto financing with unbelievable rates!
Found Lynn To be very helpful And I appreciated her patience and knowledge
Quick and easy process I would recommend a friend.
Great Credit Union. Friendly fast staff
They made it very easy to open an account. Very friendly.
They always make a mistake go drone bad to good people always willing to help and make it right
Very nice , and taken care of fast. Recommendation all the way from me.
Great personality, friendly, helpful, explained everything so I was understanding.
1 branch will take a check and others deny it when written to children who cant sign thier names
The person who assited me was very kind, helpful, and friendly. Thank you for your help at a stressful time
Aaron was very helpful and got us all straitened out
Lonni is so cool to work with! Positive friendly atmosphere!
Loan specialist very professional and helpful American 1 is the best financial institution
I was provided with excellent assistance when opening my new accounts.
Has now been 4 days with me calling everyday and still no answer and I have been told 4 times I would get a call back just to speak to my representative. Will be loosing my business
Very nice and professional, Super easy to work with.
Personal and professional. Efficient even when you are on the road and dealing over the phone or with email.
Chantel and Francis from the Brooklyn American1 are absolutely awesome thank you for all your help
Staff is always pleasant and easy to work with.
This was a seamless process. Tina was awesome and extremely helpful.
Thank you!!
Love my low interest rate on my auto loan, the best in town!
Thanks to Luke for being so helpful and flexible! Easy to communicate with and very knowledgeable.
Went in for a car loan and walked out the same day! Lowest rate ever! Thanks Luke!
Friendly, prompt service. Thanks so much!! Susan Zuck rocks!!
I was very pleased with the service from American 1 Credit Union..Thanks. CYNTHIA K. Nunn..
Be careful they like to take your money gotta change banks now
Easily opened a account
Fast Professional Service. Very happy with everything. Car Loan Pro’s.
The workers are super fast and friendly and answer all questions fast and easy to understand
Amber is great
American 1 was quick to work with me when I needed help with paying a bill.
Verry happy with my interest rate and verry nice people good place to get a automobile loan
Would definitely recommend to anyone looking for a loan, fast, friendly and painless service
Very friendly and professional. It was a quick and easy process.
Always warm and welcoming with a friendly personality that makes you want to come back
Every time we have been to this one we have had nothing but good attitudes and everyone is wlling to do everything they can to help us! I will be sticking around for a long, long time!
Ember was knowledgeable and fun to work with to set up a new accout
I received excellent customer service today from Kieli, thanks again!!
Outstanding customer service when there was a little mix up. Jamie was phenomenal thanks Jamie !!!
Thanks to Kim and the whole staff over @ A1CU! Great to work with every time.
Todd
Danielle was great at walking us threw it great rate great place to do business thanks againNick & Denise
I always have a wonderful experience with American 1. Friendly and helpful employees
Fast and easy to work with. No hard sell tactics for services that I didn’t want.
Friendly people, always answered my questions, and super helpful
You guys have always, I mean always been there when I need you. Have been thinking of financing a Travel Trailer again, and America 1 is who I will come too.
Frances Gibbs member service.specialist was very knowledgeable,courteous,and friendly.
Aaron was very helpful in taking me through each step of the process.
Tammy was great and so helpful through my first auto refinancing!
The ladies that offered to help me step by step learn more about credit and improve my score are absolutely fantastic. Thanks so much!
Super fast approval!!! Crazy insanely low interest rates!!! Bringing ALL my business to them. Why go anywhere else?……..
Very Good Lon experience this morning
I want to thank Chelsea for such great service for a senior member I could not have done this without her.so thank you again
The staff super nice, and friendly, they go out their way to make sure you understand, everything, which I appreciate.
Tammy and Tina were very friendly, professional and helpful I like the courteous quick assistance I receive when I call. Thank You
Absolutely wonderful customer service! And their loan rates are wonderful
My purse was stolen out of town, they took all of my banks cards, my driver’s license, my cash, and they were able to reprint me my bank card so I could access my money to get a new license! Thank you
First contact with American1 was great! I hope it continues each time! Very nice employees!
I truly really appreciate A-1 credit Union they helped me get a nice car
Aaron Delaney was awesome in opening my new accts. Patient and very Knowledgeable!
Thank you so much Brandi for all your help and patience with me and my 💓, if we asked too many silly questions about the loan
Sincerely, Lou Anne Boody
Mp …
Very pleasant people to work with and great interest rates! I highly recommend this company for everyone!
We worked with a loan person ona mobility loan. She was incredibly kind and helpful!
One of the best experiences I’ve had obtaining a loan. Three minutes on the phone and I had an approval.
Thanks,
Joe
Excellent service by Laurie,Branch manager for our auto refinance.Prompt,Professional and timely reply.Once again superb services.
Always Excellent service! Thank you Jenni Knorr.
Very helpful with buying a car! Especially when buying out of state being military! Definitely banking with them for the rest of my life
This has to be the worst bank in the world. Their service is worthless if your out of town. They get hacked and make you pay the consequences. Their system doesnt make sence but they swear it does.
Anisha Watkins was awesome and professional through the entire process. Keep up the good work Anisha!😁 …
Thank you, Jenny for all your help. You went above and beyond to help me get financed. I’ll be celebrating my birthday with a new car.
I been a member for 30 years your Parnell branch parking lot sucks needs to be fixed they used to have a real nice branch manager there now they got this new lady she’s not so friendly and some of the new girls they are putting in at that …
Bryan Rose was a delight to work with my car loan. Very responsive and helpful.
They saved me from making a BIG mistake with a loan from another bank saving me thousands of dollars and actually helping me for the long haul. I love American One!
Hometown bank, I try to use them whenever possible, and they always make it quick, easy, and painless. Thanks again A1CU
They know what they are doing. The customer service was excellent.
Kylie at the home office was very helpful & got my situation taken care of within 5 min and set me up for the future so I won’t have any problems again
I am so happy and thankful to be an American 1 credit union member. Am sure I will continue to be one.
I want to thank God and my american 1 credit union for a new beginning.you are the best.most polight right on the spot bank.you make life great.git right in got my buisness done and out.100 %satisfied i recomend them to all .
Always great service and friendly helpful people 😊 …
Always a pleasure doing business with American 1, very easy. Jason Braun is the best, always a pleasure dealing with Jason.
Daisy was fast and efficient!
Becca S at the home office was very helpful! W. Helping me maneuver around technical difficulties w. Password problems. Glad she had the patience to help!
On the ball, Frances got the loan for my new ram in a matter of minutes explained everything perfectly and got the will always go to american 1 for all my loan needs
The personal attention and prompt service provided by my banker J. Jacobson has truly impressed me. I plan to recommend this organization to friends and family.
Aaron Delaney was amazing he explained everything great and helped me open up my account thanks I highly recommend him or American 1
They are very helpful while working out on my car loan and they are very respectful about their services!
Cindy was my helper today and was very knowledgeable and able to help with my issues that I came in for as well as suggesting other services that are useful.
Very helpful and professional service. I just told a friend about the great auto loan rates available at A1CU. Thanks!
Brittny from Jackson branch is amazing! She made this loan process less stressful and she was very informative. Thank you so much!!
Anisha Watkins helped me to get my mothers account closed. Anisha was very helpful, professional, and very knowledgeable.
All the people that work at the American 1 on Michigan Ave. in Jackson have always been great. Our gentleman that took care of us was very helpful and courteous.
Tina McCormack made my financial dealing with American 1 Credit Union painless and effortless. Employees like Tina make me continue to be a loyal member.
I have been banking with American 1 for years. They are always very helpful. Aaron was very helpful with my auto loan. Love this place!
Transferred my auto loan from another credit union for a much better interest rate. Aaron Delaney was very knowledgeable and helpful through this process.
Great customer service! Francis and Taylor very efficient at their lending skills! Super rates for Auto refis!
Always terrific service here and I like the fact that if I have a problem with my credit card, I can walk into any office and get help right then and there. Very happy to support this hometown business!
Very nice and surprising quick.
From beginning to end, my entire interaction with every member of the A1 team was A+ I will not only return as a customer but recommend to anyone shopping a loan.
Been with them 16 years and taking my banking elsewhere. In last 2 years have been charged overdraft fees when i was not in the red 7 times. (They did refund them but i had to be vigilant and catch them first). Wanted to dispute a 500 …
We received excellent customer service and our loan process was so much easier than I expected during the “no contact” restrictions right now.
Update: disappointed to see Kevin is no longer with the company. Last time I came through the lines were long and no one was greeting. Looked melancholy. Will probably refinance my car and get out of there soon.
Aaron was very helpful in setting up my account. He took the time to understand my
Personal and Business needs to provide the best products.
Aaron was friendly and welcoming while assisting me in opening an account in a timely and considerate manner. Looking forward to banking here.
Waited in line for nearly an hour this morning just to take some money out and get a money order. Jarese couldn’t figure it out, but he was in training so I tried to be kind even though he was in a hurry. He said he would ask his trainer. …
When you walk in, those warm smiles and friendly “Hello”, just grabs you. That positive energy speaks volumes. You feel like you matter on a deeper level. Almost like family. Glad to be apart of something so positive.
Excellent service for a banking Institution their customers come first every time I need assistance or a loan. Quick prompt service. Great personable staff !
American 1credit union #1 place to be a proud member!
The teller was polite and very helpful. He helped me take care of my business and had me out the door quickly.
Had a great experience getting a vehicle loan with American 1! Aaron Delaney was able to get the loan done in a matter of hours and was able to get me a good rate!
What an experience mrs.lynn hoag is awesome. She made this loan so stress free very pleasant young lady will definitely b coming in an doing all my business with her.
If you are looking for an auto loan this is the place. They will make it happen and fast. Easy over the phone approval and a quick trip to a branch and you’re done
Cindy is Awesome! She went above and beyond to get my loan done and sent to me with a short time window!! I love banking with A1CU!
Always helpful, friendly and most importantly honest people here. I always come to them for my savings and loan needs. Wish a branch was closer to my house to use a checking account.
I was upset that I had to pay for a representative payee account! The cost was only $3.00, it’s the principle of the situation. Other than that, great service from Aaron, today and excellent service from Lynn before today!
My debit card number was stolen on a Saturday while I was working out of town and it has taken two weeks for them to get me a replacement. TWO WEEKs without any access to my own money. Keep searching for different bank because Chase took …
Cindy Nunn was patient with us and also did fantastic follow up. Everything was explained in detail and with simplicity. Thank you Cindy!! I will do all loans with you.
Carol was very helpful and helped us a lot. A very good place to do business with. She always kept us informed through the whole process.
They do not report installment loans to any of the 3 credit bureaus. So I got a great rate on a loan for my speed boat but my credit is no better off. I should have stuck with a real bank on this one….
Joining was a pleasant experience. I know a lot of people that bank here so I recommend them.
Got 2 loans thru American 1 and both loans were quick and easy. Aaron Delaney was awesome to work with and was very up front. Will be back no questions asked
My experience with Tina McCormack was excellent. She is an asset to your organization. She has helped me out greatly more than once, and always exhibits patience. …
I was helped by Clay at the Union on Parnall Rd. I had gotten a call saying my account was continuously charged after it had no more in it while I was in at Louis and after I got back. I had 800 that was meant to buffer that trip and …
American One on the eastside is great!! They are caring and not rude at all. Now the one on Wisner is a whole another story!! Everytime I go there the tellers are RUDE!! ESPECIALLY today, I tried cashing a check from my mother for $20 which …
Aaron was extremely friendly and helpful. He is a great example of why I handle my finances with a credit union and not a bank. I left with my questions answered and my business handled.
I have very pleased with the lady who called me and took the time to review my account. I hope she has the same success with fixing my checking account as she assisted with my Visa. Thank you again very much. …
I have been a member for a very long time. I checked my balance the other day and it said I had an available balance. I withdrew said balance because it showed it was available. Ling story short, 4 very small charge that had mysteriously …
Staff, products, rates and everything about American 1 is A1! They are in the business of saving you money and making you happy!
Tina was very helpful with giving me information on checking account and Visa card accounts. I’m very pleased with the “sign up” procedure and looking forward to a good banking experience with American one.
Very short wait, a very nice pretty lady took a short time to take care of my needs. Was very helpful in customizing my loan to fit my needs.
I’ll try to upload the pictures, but talking to a human here takes all day since covid started. I mostly call with a few phones at different locations. It’s so pathetic how long hold times are that my whole work crew just laughs till we …
Outstanding customer service from Aaron Delaney! ! I highly recommend using your Credit Union for loan services, the rates are substantially lower . I live in Houston Texas so this was done by phone/ e-mails so thanks again to Aaron Delaney for your support and service! !!
I had a very long wait and was just about to leave then it was finally my turn. I’m glad I didn’t they have the friendliest employees and Chelsea at the North Street branch was the best.
Really dissapointed after doing business with American one for 15 years including auto,boat and signature loans they completely blew us off. We were told that we’d receive a phone call to complete our loan application and 36 hours later nothing.
Besides having the best car loan rates around Aaron took care of everything and got the loan secured and helped me purchase some equipment using my dodge ram. Definitely will be going there for all my vehicle purchases.
David is the worst customer service agent of all, he doesn’t even know what he’s doing. Waited for 45 mins in line this past Friday while 2 tellers are working and 5 people leaning and talking. The two girls that were working were nice and working their butts off!
I spoke with Ashley in Member Services to help me with an issue regarding my credit card. She went beyond expected efforts to provide excellent customer service. Thank you!
I can’t believe how long the title to MY car has been held by this credit union. It has been over 2 weeks since I paid for this vehicle with a LOCAL cashiers check. All American one had to do was call the other credit union that is less …
Met with Frances to open a new checking/savings account. Very smooth process and Frances explained everything related to the accounts in detail. So glad we chose to move to American One!
American one is easily one of the best banks in michigan! When I seriously needed help with something I’d rather not disclose, their manager, Janelle, was right there to help. Their customer service is the best you’ll ever experience too!
It’s nice to feel like you’re back in the 80’s but their technology, in regards to convenience and ease of use, in obsolete. …
I’ve used American 1 for a long time and keeping my money with local business is a big deal to me, which is part of why I’ve had multiple auto loans with them. The other thing is customer service because I could bank somewhere else but I …
Got me approved for a new vehicle with very great monthly payment rates! Definitely shop with them they will get you on the right track for the right price!
Tonya W was amazing to work with. She kept us informed through the whole process to get a loan approved. Very detailed about what needs to be done and made it easy to understand. We will continue to work with heir the need arises. …
Francis Gibbs did a great job
today.
Over the past several months she has handled …
We have awesome experience in our first time applying for car loan . Thank you for ashlee and Cindy who assessing us.. I want
to thank you for chala lott for assisting us today for our needs she very …
Best experience in a long time. Wonderful representative at my bank with much friendliness, caring and managed to wipe out 1 of the accounts I have been paying way to much for. Thank you Michelle for your dedication and wisdom. Very knowledgeable and so glad I made this choice. Thank you, thank you Michelle.
Ann Marie pre-approved us we found the vehicle we could fall in love with and she took care of all the details. so quick and easy it was almost scary. .Wonderful service. We love our American 1 credit Union..
Very helpful and knowledgeable. Everyone that works there are very friendly.
The staff are nice but the credit union itself is not for everyone. If your joining to build credit then this is not the place to start. They want people who already have established (good) credit. …
* Update *
After my review Quinn reached out to me apologizing & made things right. Yes it was an inconvenience, however they owned up to their faults. She even gave me …
This place seriously is the best! They closed at 4pm and we came in around 3:40pm to complete our car loan. We met with a gal named LONNIE, & despite all the work she had to do with us last minute, this chick rocked! She was very …
Very professional transaction. Ashley did a great job setting up my account. American 1 is a very caring credit union
I do all my banking with them.
American one is a great place to do business they are very nice. Always friendly if you need help with something they don’t hesitate you get right down to business I’ve been with American one for years never going anywhere else to do my …
The time had come for our lease to end and I had talked with several lending institutions and was a bit discouraged. Then I contacted American 1 Credit Union. We’ve never had an account there personally, but I had contact through a …
Abby, helped us with our car loan. She was fantastic. We did everything through phone and email communication. I was able to pick up our check at the branch closest to our home. This was the a great experience.
I had a great experience with Cindy Nunn! She was very personable and fun and took very good care of me. She also made sure I understood everything and all of my options. Great
I absolutely love american one . I haven’t had not one negative experience. They are the true definition of a community credit union. They are always willing to work with me and get me the best results and best experience.
I became a new member of American 1 Credit Union recently. Bryan Rose who helped me in opening my membership as well as a CD was absolutely great to work with. His customer service was outstanding and he really went above and beyond to make …
In a very long time I haven’t met professional loan banker like Danielle.
This was beautiful experience we see less and less nowadays. …
I’ve been banning with A1 for over a decade, financed 3 vehicles with them, and I’ve always had great help and support from A1 employees.
Simple and straightforward. Makes buying a car less stressful!
I love going to them because they always make me feel like I’ve come to the right place for help. The process is always so relaxing. Thankful for them that’s for sure.
This bank is trash. Withholding information from next of kin after a death in the family. Other banks had NO PROBLEMS . And even after her son went there and was refused information you bank had the AUDACITY TO CALL ME AND ASK ME TO GIVE MY DEAD SISTER A MESSAGE..!! ACTING AS IF YOU DIDN’T KNOW… ABSOLUTELY DISGUSTING HUMAN BEINGS!
Elisabeth Tittle went above (what I feel) her job by helping me resolve a problem I had with my joint acct w/ my daughter. She quickly and efficiently went to her boss and errectified all problems. Without going into detail, she saw the …
Easy convenient banking. It shows pending deposits way before they ever deposit so you’re able to keep track of when your money is coming in. As well as it shows every transaction made on the mobile app which makes keeping track of your …
American 1 CU has been very generous and gracious to me. I am a new employee and everyone has been very nice. Training has been great. I am very excited to begin work, this is a great company with a great line of financial products. Thank …
Very polite and professional staff. Extremely efficient making for a quick and easy visit!
American 1 has always treated me great but when I recently went there for a personal loan and an auto refinance, I was given great service, offered an amazing interest rate beyond what my credit would typically have them offer me, and won …
I’ve had an account with American 1 for 15+ years and mainly used the Parnell branch and everybody has always been very helpful in regards to any issues I’ve ever had.
Joining American 1 has been a most pleasant experience. Great customer service! I couldn’t be happier. I opened a CD & had a few requests that required conversations with Lynn & Chelsea . …
I absolutely adore Amber Southard. I’ll leave her last name for the staff, leadership, and upper management to recognize. She has a calming voice and excellent customer service personality to ensure me through my toughest time, that shes …
Cindy was the most pleasant, efficient, and knowledgeable customer service representative I’ve had the pleasure of working with EVER!
She went above and beyond her job duties. I would highly recommend her and American1 credit union to my closest friends and relatives.
Called and wanted to refi my car, I was not helped by just one employee…Brandon, Jill and Cindy were all able to answer my questions and help me with the process. Great job to A1 for the awesome service and staff that went above and beyond with assisting me with my needs. A++++++!!!!!!
Great fast service!!! Very happy to have them as a bank…
Michael was awesome!! I was in a hurry, totally my fault, and he got what I needed quick. Thank you so much for the great service!!
This credit union was amazing to deal with. Often times you get the run around when trying to apply for a loan, but this was not the case. Aaron was great and answered all my questions quickly and efficiently. They helped me achieve my …
Great experience. Great customer service.
I’ve never experienced such unprofessional conduct from a business in 20 years. Even if you have money in your accounts, you get charged fees, when you have money in your accounts you arent allowed to use it and they make excuses about how …
Excellent, painless and fast checking account opening. Looking forward to banking here. Jill was more than helpful in refinancing my auto loan saved me thousands of dollars and helped every step of the way. Highly recommend Jill as well as the whole staff.
Although I have moved away from Michigan, and I so happy I didn’t move away from my credit union. Both Kelly and Abby were so responsive whether it was by phone, text, or email. The dealership where I bought my car wasn’t the easiest to deal with, but I’m thankful that I had my credit union in my corner to make the financing easy.
i worked with Amber to set up a new bank account for myself and she was very friendly and welcoming. Her attitude is very good and made me feel as if I were speaking with a good friend
The Assistant Manager, Dylan opened my account. Dylan was courteous and possessed superior member service. Dylan was well versed on what American 1 Credit Union offered to its members and spoke with me about several of their products. American 1 Credit Union is very fortunate to have such an extraordinary employee.
Amber was very knowledgeable and helpful when no one else could give me an acceptable answer on our checking/savings needs. Other employees told me that what I wanted couldn’t be done and she accomplished what the other employees couldn’t! Thank you Amber!
This was a wonderful, quick and easy experience from the beginning to the end.
I would like to thank Chuck and Jamie from The Avenue Auto car dealership …
Very efficient refinance process. Anthony had everything ready for me and just had to sign the paperwork. Really appreciate the time savings! And the great interest rate too.
Excellent Credit Union that gives back to the entire Jackson County area in many ways. They have several interesting and less expensive checking and savings accounts available to meet just about any need. They also offer all types of loans …
We had 3 different people all with at least 3 transactions and Amber was wonderful keeping it all straight and took excellent care of us.
I honestly was shocked how fast it went, thank you very much to Laura Newby and Thony for the excellent higher customer skills ! You guys made my 2022! Many blessings in yours life! Thank you.
Highly recommend!! Even from a state away Tony went above and beyond to help me refinance my auto loan! I was referred to him and couldn’t have had a better experience! He and his team are wonderful!
I have been a member for over 30 years. Over the past 10 years I have watched their service levels and offerings decline. Their customer service is horrible, long wait times of excess of 20 minutes, and any sort of action needed takes …
Tony was awesome to work with. He was easy to work with and was attentive to our lending needs. He provided excellent, friendly service. I couldn’t ask for anything more in a loan officer/member service specialist. Thanks, Tony!
Jolynn Rankin truly went the extra mile to ensure I was well taken care of. A+ experience from start to finish. Thank you.
Very friendly represenatives through out the whole process. I was very happy with the speed they handled my loan also. I will say if you are looking for a great team to work with its these people here for sure. Thank You American 1 Credit Union!!
Cindy she is a very special person to me and she always helps me out when ever I need it. She did a excellent job on my loan. I always appreciate her.
My second car loan with American 1. Great interest rates! Great people. They made everything go very smoothly for me. Thank you!! 🙂
Amber helped me get my first credit card today! She was very helpful and gave me a lot of useful tips since I’m new to this. I’m thankful she was the one to help me because she answered every question I had. Thank you so much!
I had a wonderful experience with signing up with American 1 credit Union. The staff is extremely professional and knowledgeable about their services and they made me feel important. I did not feel like an interruption of their work but the …