American Alarm and Communications is among New England’s premiere local security systems providers.
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
297 Broadway, Arlington, MA 02474
(Translated by Google) I did a job in that building, very good quality
(Original) …
Absolutely terrible customer support. The worst system ever.
Terrible customer service. Would not recommend using this company.
I started as a client, and now I work here. You don’t go to work for a vendor unless they’re good.
Great service and very reliable employees. I feel safer having their monitoring on my home.
DISHONEST! Rep (Jarrod, I think?) NEVER told me that there were extra fees for some smartphone app (that I was never given, and still have yet to get) Now apparently I also have a 36 month contract. I was told I was signing a work order. …
Good company. Cool colored vans!
Andy Klein and their technician, Ethan, went above and beyond to assist our business during a state inspection. Thank you to you both!
Anthony is fantastic to work with. American alarm is a tremendous company that is prompt & professional.
The alarm installation team was professional , cooperative, and helpful. My service tech Greg explained the installation and creatively worked around obstacles to make the system function well and not interfere with the restaurant decor .
Company is horrible. Too many acquisitions. If you actually expect to get a call when your burglar alarm goes off. DONT. They have too few staff and won’t respond to alarms or respond hours later. Customer service is non responsive and when they do respond it is the company line. Find someone else.
Had to cancel my service. Was paying over 700 a year for monitoring and wouldn’t even get a call during power failure or alarm trips. Go with someone else
Probably the premier security systems provider to the legal cannabis industry. We started using them on the basis of a personal referral and are now happy to refer them to others on the basis of personal experience. Polite, professional, and expert. What more could you ask?
Ethan is such a hard-working young man. I truly appreciate American Alarm and their expertise. He did his job on a mastery level. Our air conditioning stopped working, but Ethan did not complain. He kept working through the heat. Ethan, …
David and Andy at American Alarm have been in the adult-use and medical cannabis space longer than almost anybody. You have to have proper security to get up and running and for hours of free consultation, testimony, and expertise, these …
Just had the install at my home. Expedited install due to lightning strike that disabled my old alarm system. Andy Klein did a great job! Everyone went above and beyond! Thanks.
Very qualified security engineering and installation firm. If you want the cheapest least thought out option, they are not your solution. We think of them as a partner and not just a vendor.
A wonderful experience! The installment was quick and efficient. They made sure every thing worked and did a practice run before leaving. They also walked me though how to use the equipment. I feel safe and it was an easy way to get some extra security !
We installed the American Alarm system months ago and its been running flawlessly. Since the first introduction, the communication and support has been A+. I want to send a special thanks to Andy, Bobby, Sal, Mike, David, Lisa, Kim and technical support for a job well done. I would recommend them in a heart beat.
They came to my office and gave me a quote. It was lower than I expected and I learned that I could save at least as much as I was spending in insurance costs just for having an alarm. They came and installed the system, no holes in the …
American Alarms helped redo our failing security system and got us back up and running! Andrew was a great point of contact and the installers were efficient and friendly! They did our 20,000 sq foot commercial building and we are very happy with the service!
Ive worked with Andy (and others from American Alarm) a few times and the service has been outstanding each and every time. Andy knows the security business inside and out. I dont recommend anyone else!
The installation process for my business’ alarm system was very efficient, from the initial phone conversation to the service proposal to the installation and activation. The service technician assigned to install my system was extremely …
As a real estate agent, Smoke Inspections are a critical part of every closing. Recently, we had one day to correct a problem with a system, and American Alarm helped us out. They were responsive, professional, reasonably-priced, and able to meet us at the property the next morning to start fixing the problem. Thanks so much John!
Opened a dispensary and used American Alarm as an alarm company . Had an amazing experience with them. They are great people with great service. David and Andrew are awesome. I would call David for every little thing even if it had nothing …
American Alarm installation by Ethan was top notch. My sales experience dealing with Andrew was also very easy and without any surprises and all went as planned with no interuptions to our office. Nice job all around.
I paid $500 for inspecting a system that was installed before I moved into a house. Every month for the first 6 months something would break that should have been discovered at inspection and every month I got charged a $150 service visit charge, plus materials plus the $50 per month for monitoring. A total scam.
We had a problem with our alarm being constantly on do to construction work here at the house. Not the alarm company’s fault. It just started going off at about 10 PM. Called the company and a service tech headed out to help us with it. It …
We use American Alarm at my office and we have been very happy with the service. We bought the system from Andy and he was very informative. The tech that came and installed it was very professional and came on a day we did not have patients. It has been perfect for our needs!!! Thank you American Alarms!!!
Andy Klein at American Alarm has been the reasons why I signed up with American Alarm & Communications, Inc.. He has been very clear and instrumental in streamlining my Fire alarm system on my mixed use commercial building. He is always …
I have worked with multiple alarm companies in the past, both new construction and retro-fits to accommodate expansion and/or fix previous problems. I am very impressed with the level of knowledge and responsiveness from American Alarm.
This system is a scam that I am locked into for a 3 year contract. Every time the power goes out, then of course the alarm stops working. About 30% of the time I receive a call numerous hours later (usually at 1am) to tell me my alarm …
Words cannot express how helpful Andy Klein and his team from American Alarm have been to our Pantry. The pandemic forced Loaves & Fishes to move to a drive-thru service to feed our neighbors in need. To keep everyone safe, we contacted …
American Alarm was an absolute pleasure to work. Andy, David and the rest of the crew did a fantastic job on my facility and getting me prepared to launch operations. If you’re looking for a great Security company, look no further than American Alarm.
Do not engage with this company. They will provide an initial low monthly quote and then get you by upselling you later. For comparison: American Alarm is monitoring my system on a monthly basis for $71. They subsequently asked me for …