American Alliance Casualty Company Reviews ( 250 )
This has been and still is the worst company I have to deal with. My claim was submitted on 2/21/2017 I was told it was pending the police report. After I finally received the police report I faxed it to my claim specialist Jacklyn …
Dealt with this company twice and i should’ve learned my lesson the first time. My car was hit last week. They dont even send out an adjuster they have you upload pictures to an app! They dont answer phone calls or update you. In 2015 when …
UPDATE:
Revising my review from 1 star to 3 stars. I recently learned that $86 which was refunded was the down payment for the insurance, and the remaining $125 was the …
Would give them 0 stars if possible. A month ago, my car was hit by someone insured by them. He was at fault, and the company accepted 100% liability for the repairs. Turns out that when they do the repair estimates, they contract with the …
The staff is so rude, I bought this insurance in full the the day I went to Oxford Insurance to get insurance. My car was stolen in January and Merchandising belonging to AT&T was in the back of the vehicle. Basic liability would cover other people’s belongings, yet they don’t!
I recently was involved in an accident with one of their clients, the client rear ended my vehicle on the highway causing extensive damage. After waiting several hours for the police to file a report. The client called his insurance company …
I was rear ended by their clients vehicle, the driver wasn’t the owner and has different insurance. It took 3 days to get through to their claims department and once I did they they dropped the call before i could give my statement. It is impossible to get anyone on the phone.
Never dealt with an insurance company with such amazingly bad service! Their client hit my car, had to call almost daily to get updates. Right after the accident they told me to rent a car and they would reimburse me (that should have been …
This is the worst company I’ve been insured with, just don’t go with them. I cancelled my policy 3 weeks before they were supposed to charge me for the next month, and yet they still charged me. They will try everything to hold your money …
If I could offer less then one star review on this company I would. They seem nice when first filing your claim, however after receiving a $40.80 estimate for repair costs after the rear passenger of my vehicle was side-swiped damaging the …
I would love to give this company a 0* review, but I can’t. Involved in an accident with a driver with their insurance, her fault and she got a ticket, and they sent me a check without sending an offer, or telling me any information. I …
My story is similar to many other reviews. I was involved in a collision with one of their clients. The fault was entirely hers. The accident happened on 11/17. It is now 12/20 and I have still gotten nowhere. I have been told several times …
Horrible company. I was involved in a crash and the party who hit me had this insurance. They mailed me a form after the claim was made but other than that they never contacted me directly regarding my claim, my adjuster would never answer …
Terrible company! I got into a an accident (hit and run) and I am still waiting to hear back from these people. My car has been sitting in the garage for over 10 days with no sight in getting fixed. They haven’t sent an approval to the …
As a single mom I must say I’m very frustrated with this company and the bad part is I’ve been with them for a few years now and I have NEVER been in an accident! Someone hits me who has no insurance and I’m relying on MY insurance to help …
I was rear ended by their client on October 31, 2018 she was at fault.I have been calling them multiple times abt damages and repairs after filling the claim (November 2018)and when finally able to speak to someone (on first week of …
Worst insurance agency!! Customer service is awful, you call and everyone is rude and unprofessional! Their insurer rear ended me because she was driving too close to me, a vehicle tried to cut me off and when I hit the breaks their …
I suffered a car accident with one of this company’s insured customer back in march 23,2017 it has been almost two months and have not gotten anything resolved. I received a letter on the mail from their adjuster named Jose Contreras whom …
Worst insurance ever. Plan on holding for at least 20 min anytime you call them. Took more than a month for them to approve my claim. Said they needed to confirm liability even though their insuree hit my parked car, drove off and I …
Actually, no stars. They are extremely unresponsive. You sit on hold for eternity only to not have anything resolved. I’m post two months of an accident and nothing has been done. Don’t expect them to call you back because they won’t. Do expect major attitude and a lack of urgency.
I really had bad experience dealing with this company. The time of the accident, we called the police and they gave us the accident report which was in 11/11/2019. Three days after I called them to make sure everything is ok. Then, they …
Worst insurance ever..
If I had an option to not select the one star I would… They wouldn’t fix all damages on my vehicle even though the other driver was at fault. …
Horrible, horrible, horrible insurance company. My car was parked on the street and was hit by someone insured by them. I kept calling to figure out the status of my claim was and I would either have to wait 1 hour to speak with someone and …
Unfortunately I have to review because I’ve tried to give them a chance as I’ve been a policy holder for almost two years but this company doesn’t care about its policy holders, has rude Customer Service Representatives and are basically …
I was hit by someone insured with American alliance on the 23rd of November and a claim was placed the following week. I had to contact American alliance even though they had my information so they conducted a recorded statement. it is now …
They’re such an awful insurance company! I’m so unlucky i got into an accident with person insured by them. Long story short, they ain’t going to give you money for the damage on your car. There’s a bunch of clowns hired to make your life miserable and drag your case till you give up.
There NEEDS to be a negative stars option. Or ZERO STARS.
My car was stolen in March. I filed a police report the day it was stolen and also contacted my insurance company. I submitted the requested documents THE NEXT …
This company is the absolute WORST INSURANCE COMPANY EVER, I’ve officially filed a complaint against them with the Illinois Depart of Insurance. The person who hit my car has this insurance and I have been without my car for TWO MONTHS for …
Honestly, one of the WORST insurance companies I have ever worked with. I got into a car accident over a MONTH ago (6/22), filed the claim that SAME day- and still don’t have my vehicle. According to the repair shop where I have my car, it …
Wish I could give 0 stars. My car was hit by an insured costumer of American Alliance. Their customer was at fault. They had me take my car to one of their people for pictures. I never received a call back I called them a week later and …
My accident happened in March and til this day I’ve never gotten a call from my adjuster. I work at an insurance company myself (commercial insurance so no I couldn’t have a policy with them) and I’ve tried to be amicable but to have to …
Absolutely awful experience. It’s been 2 months since the accident. Several follow up calls (on hold for hours) without getting anywhere. And still don’t have the car fixed. I can’t believe a company is able to operate this way! Now we need …
American Alliance is my ins company & I had my 1st major accident where it was a hit & run & I must say, everyone I dealt w/at AA was awesome! I was concerned at first after I saw the reviews on here but the process was easy. It took maybe …
I was Involved in a accident in June 2018. After 3 months I finally received my property damage check since my car was totaled out.
I’ve sent in EVERY RECEIPT that I could find from towing, to storage fee and …
This company is the most unprofessional unethical ratchet thot of all insurance companies my parked car was hit by one of their clients and my experience was horrible. They answer phone calls ones a week. They deal with situations like …
If I could give a “Zero Star” rating, I would! My car was hit 9 days ago by an uninsured motorist while parked in front of my house. I have provided all info requested for the body shop of my choice. They do not initiate communication. …
I am a current consumer with this insurance very poor service they are very unprofessional and uneducated. Myself who is a certified body collision technician knows more about cars than half those females who answer the phone with a bad …
One of the worst insurance ever. There were only two people who helped me Dessire and Beatriz. Pray God Norma and Katty never answer the phone when you call ( attitude from the start of conversation) and Jose is not efficient. When you …
If I could give them zero stars I would. This is absolutely the worst insurance company that is out there. The staff is extremely rude and unprofessional. But what can you expect when you’re dealing with cheap insurance like this? I’m so …
Do not get this insurance I have been in 2 car accidents both accidents the company denied my claim. First accident I was driving for Pizza Hut, claim was denied and had to pay out of pocket because I need to have commercial insurance…I …
So, I wasnt personally involved in the accident, but here’s the story. My partner and I started paying for this insurance when we got our car and all seemed to be going great. No problems. We paid on time and in full and that was that. Last …
For someone paying full coverage i would expect my claim to be processed quickly and smoothly. It was nothing but that. American Alliance never called me to follow up on my claim or the status of my car. I had to call them every other day …
One of your clients hit our car on June 3rd and there was a police report and when you call them they don’t answer the phone . They sent me
A case closing notice saying that they won’t pay , how can this be if if was …
This company does everything it can to lie and avoid responsibility. Police report based on the police officer actually seeing the accident says it was the American Alliance drivers fault. American Alliance then said their driver was not …
Updated Review 8/3/16: I have just received notification email that my daughters claim payment was issued today for her to take her vehicle in to be fixed. The total process took less than a week. i must issue an apology to my last review. …
I got into a car accident 2 and a half weeks ago. I had to pay for my towing up from even though I pay for collision and towing should be included. Apparently, I was “out of the area” …
Called this company a total of 26 time in 3 months only got a hold of someone twice! Took 3 months to get a check and for only 75% of the damage cost. They sent me to the Ghetto to a body shop that doesn’t speak English so they can take …
I wish it was possible to give negative stars. I was rear ended by someone holding their policy in February. It is now May and my car still isn’t fixed because they will not send me enough money to cover the damages that their policy holder …
It’s been almost two weeks and they have yet to send an adjuster. Multiple calls have been placed and the adjuster assigned won’t callback. There policy holder was at fault (didn’t even have a license) and we have emailed the police report …
My son was in an accident in September, never heard from them. Went to there office waited 15 minutes yo get a call, informing me my claim was denied. I contacted an attorney. We are still waiting.
Very third class insurance company. They told me we will sent you the payment but I didn’t get the payment yet it’s almost 28 day. All the time they told me it’s on route but I don’t know which route they talking 😂. I don’t know why people choose this insurance. Very disappointed …
How is this company even in business legally??? Please has ANYONE had a positive experience or actually had a reasonable outcome with this company??? PLEASE SHARE!!!! I was rear-ended! By one of this (companies) insured a MONTH AGO! I got …
The worse experience ever. I had my car at a body shop already they told me they had to take it to their shop when I called to check up on progress they told me my claim was denied and I didn’t have a police e report. Mind you I’m the one …
After speaking to two disrespectful representatives named Norma and Jahica, I finally was able to speak with Margarita Granados who provided excellent customer service. She answered all my questions in a manner that I could comprehend. She …
I have been with this company for years and was involved in a hit and run on 12/05/18.I have reached out to Giselle Casilla there claims adjuster by phone calls and always sent to the voice mail with no return call. i spoke with this person …
If I could give 0 stars, I would. They are a pain in the neck. Don’t expect anything from them, they will just ignore you because they don’t care about their customers but about taking your money like a con artist would. They are a scam, …
This company should be shut down ! We owe 1800.00 in back payments in towing and storage. They lie about going there and saying no one was at the towing place when we know the tow people were there all day. BBB should step in. They take …
That is the worst insurance company what I have ever seen! Their customer decided to reverse his car right after the intersection light. He absolutely didn’t pay any attention and absolutely didn’t hear my continued honor. He didn’t stop …
I had an accident with their client. They sent me a check for $621 based on pictures of my vehicle without a physical inspection. I had my car physically inspection by another vendor. The quote I recieved to repair my car was almost 3x the …
complete joke of a company, my car was hit by your insured and its been 10 days since that’s occurred and you haven’t commutated to me at all. I have called numerus times and left multiple messages.
I got in an accident A MONTH AGO and I need documents from them to give to my gap insurance. Every time I call them, I’m on hold for 15-20 minutes and the second I talk to someone they transfer me to a voicemail. DO NOT GET INSURANCE WITH …
This is without a doubt the most unprofessional company I have ever dealt with in my 37 years of life. I spoke to 5 representatives and 3/5 of them didn’t know how access a claim. When I asked to speak to supervisor once I was …
My daughter is still waiting to hear from a claims adjuster after this company sent her car to the wrong auto mechanic and never sent a tow to have it transported to the correct one now the first mechanic says they are towing it to the city …
I am currently a client but soon as this ordeal is over I will no longer be. I had a car accident on July 19,2017. But since that day it has been nothing but a hassles to deal with American Alliance. Everything with this company is you pay …
This insurance company is a joke. One of their policyholders hit our car on October 6th and we haven’t received any information yet. Our car is still in the tow yard, undriveable and we call everyday and they make up excuses each time. They …
If i could give them no stars I would. This is probably the worst insurance company to be involved in an accident with. The person that they insured made a stupid turn in front of my vehicle and ended up crashing right into me and injuring …
They send a coverage denial notification with the reason being that their “policyholder has failed to cooperate with our investigation“. So they deny all accountability and coverage for a claim where my vehicle was stopped at stoplight, …
The worst company that I could have ever been insured with. Please do not use this insurance, you will be sorry that u did. I got into an accident on August 14, 2017 and almost 3 weeks later and I have yet to find out ANY information about …
Will be calling to file a complaint to the better business bureau and everyone should do the same to get them out of business. This is not a company that values customers what so ever. I have been waiting 1 month for approval to get my car …
I have called continuously for over a week and have yet to get thru to anyone. Only the annoying music and recording saying some will be with you in a moment. I literally was waiting for more that 45 mins to an hour for an agent to get on …
This company has kept my vehicle due to an accident for 10 months now !!!!! Every week they tell me next week ! I got into a accident in January it is now October and you expect to receive a $500 deductible. Have you guys stole my vehicle?
Wait for so long to talk to someone then they forward you to adjuster who’s never in the office or picks up the phone so you have to call back and get in the queue again. Had my hit and run accident july 13th and its been over a month …
This insurance it’s a joke. Please stay away. I never got explained when I started with them that I didn’t have car rental in my policy, so I got stuck paying a rental for more than 5 weeks. Yes that’s how long it took them to process my …
WPRST INSURANCE COMPANY ALL AROUND. DO NOT WASTE YOUR MONEY HERE. They will not cover any accident your in. They will ask you for your phone records because they will call you a liar when you get into a wreck and say you never reported it. It’s their pay of not paying for damages. … do not get insurance here
As a customer for many years never had an accident paying for full coverage policy. I had my car stolen from a gas station Monday. The thief damaged my passenger side wheel and needs a knee assembly, tire, rim. I had to pay for them to tow …
Ridiculous!!!! If only I had read these reviews before I not only insured my car but encouraged my mom to be insured with this company. My mom was in an accident over two months ago and her car was total loss ( not her fault) and every time …
Flew back in from Arizona. Had a slight finder bender with a car due to black ice on the ground. Filed a claim. They tow my car to a shop they affiliate with. They denied my claim and left the storage fee and destroyed car on me. And had …
I was involved in an accident, where my car was parked. The person who owns this insurance card admitted to hitting my vehicle for driving too close to the police officer on the police report. After several months of attempting to reach one …
How do I give zero stars? Horrible and I repeat Horrible company. Only thing they do well is take your money. Long wait times, they don’t get back to customers. They try to cut way to many corners. They made this experience with a complete nightmare. DO NOT DO BUSINESS WITH THEM!
WHAT A NIGHTMARE!!!! I got hit by a driver insured with this company and let me tell you they keep you on hold FOREVER every time you call. I got into this accident November 1st 2017. I called them immediately to report the accident at …
I read all the reviews which is scary. I opened a claim, downloaded the damages to my car that was caused by their insurer. A representative called and confirmed they received my pics, told me what they will pay and I have not heard nothing …
This is the worst company ever !!!!!. I did a claim back in January 2019 , I had them to send my car to classic collision on south Chicago ave . They took 8 weeks to look at my car to tell me that the engine is damaged. Now the …
Only one word to describe this company: TERRIBLE! I got hit by one of their customer. The person was intoxicated and tried to run away from the scene of the crash. Lucky my vehicle was drivable and the police were able to find the person …
People, never ever consider American Alliance Casualty Insurance!!!! They are terrible: right in the process of filing a claim through the phone the customer rep just hang out when I asked her why she is asking me so many questions and …
Worst customer service possible. If there is any other company to receive insurance from, even if it’s in someone’s backyard garage, choose that one! I have a totaled car that was hit while parked from one of their insured customers that …
Garbage insurance, one of their drivers totalled my car and they were responsible for towing my car but they said it was my problem so I had to tow it myself, did that payed out of pocket which im going to get reinbursted, but its been …
If I could give 0 stars, I would. They are a pain in the neck. If you are submitting a third party claim and you are 100% not your fault, I suggest going through your own insurance (and pay your deductible) or contact your attorney, it is …
Company needs to be shut down. I filed for new insurance online. Everything seemed to have went through fine I got proof of insurance on the spot. 9 days later I’m in a bad accident. I filed my claim to only learn that my insurance was …
Pretty much the same as all the other reviews. Just putting my two sense in so that no one has any doubts about how consistently horrible this company is. Our car was hit by a woman who has this insurance in a parking lot. She was honest, …
One star is a compliment!! COMPLETELY THE WORST INSURANCE COMPANY I HAVE EVER HAD TO DEAL WITH. My car was involved in a hit & run in OCTOBER 11th 2020 I reported the claim the following morning it is now Dec 27th and my car is still …
Very unprofessional and rude staff. Most unreliable insurance company. Had to play phone tag with them many times regarding their insured. I was never refunded with the amount that I had to pay out of pocket. The incident happened in Nov. …
I never dealt with such an horrible insurance company in my life… I was on hold for 45 mins , just for them to put me back on hold. THEY DONT WANT TO PAY FOR ANYTHING & WILL send your car to a cut rate shop… Do not waste your hard earn money… I should have read the reviews.
Worst Automotive Insurance company I have worked with so far!! 2 weeks so far since I submitted my claim. No call backs! I have called almost everyday to get some type of resolution, yet my car still is damaged, door does not close …
This insurance company is a fraud!!! Obviously it’s customers pay a low rate so that American Alliance can turnaround and screw victims out of claims! Their client rear ended my vehicle on February 1st. They never sent an actual adjuster …
This is the worse insurance ever my car was parked and there insured clients hit my car on Dec 8 2021. My insurance company been calling and trying to speak with them and nothing they never answer there 15 mins ends up being 2 hrs they …
I wish I could give a zero star. This is the worst insurance ever ever. All they need you to do is wait and wait. The first agency I talked to on the phone even has an attitude. I waited for three weeks being told my claim is denied and …
By far the worst insurance company I have ever worked with!! Every time you call you are on hold!! One of their insured drivers rear ended me. They have never called me once to follow up. Turned in all of the claim information to them …
If someone that hits your car with this insurance good luck on any type of repairs or any notice of anything. Terrible customer service you will wait forever on hold. If it’s a major damage issue have a lawyer. Mines not that bad of a …
Nicole Aleman, Claims Intake representative, was a breath of fresh air and reached out to me personally to assist me after I was having a lot of trouble with my claim. They base the estimate on pictures which is unprofessional. If the …
Very poor services not receive phone on time . I was waiting 4 hours and she told me your case is denied what’s the hell service . I was driving my lane keep moving and his client driver hit my car from back side and I have police report. …
This insurance company has like 3 people working there. It’s impossible to get ahold of anyone. And then they tell you that your claim has been denied because they haven’t heard from you. Just pay a few bucks extra and go with a …
Got into car accident, which was not my fault, tried to call multiple times first time on hold for an hour then after 2 months of non responsive emails and phone calls one of which was 2hrs and fifty minutes just for someone to tell me they …
They are very rude when you ask to speak to a supervisor or manager they say you have to email them can’t speak to a live person I’ve been waiting to get the ok to have my car repair since 111/14. They in a few days it’s been almost a month if I could give a rating of zero I really would I’m calling the insurance board
My husband was hit by a driver who was insured with American Alliance. The other driver was at fault and our vehicle was totaled. This happened 4/12/2018. It is now mid-October and there has been no settlement of this claim. We ended up …
This company takes their sweet time… they don’t want to pay for anything… they want you the customer to pay up front… Towing fees,,, & rental… Not cool!!! Also they take their sweet time to reimburse you,,, & to approve your …
Horrible they don’t tell you anything take forever to start on a claim and need so much Unnecessary paperwork the most simple task takes them 5-7days they do not care how long it will take
Absolute worst insurance “company” in existence. Anyone else could run a better insurance company out of their garage. -10 stars, this company should not exist. If someone does answer the phone you get put on hold for hours. Absolutely useless
I have waited over a week just to get an estimate of the claim I filed. They don’t follow up at all I have to call in to check in on my claim and when I calling to check in they give short and snappy responses. If you were looking for and …
Someone hit me and his insurance is thru American alliance, so unfortunately I had to go thru them to get my money. The person on the phone was extremely hard to understand because he mumbled the whole time. I was put on hold for forever. …
I owned a 2012 honda accord with full coverage insurance. The car was stolen in chicago months after purchase.. I filed my report etc and they denied my claim.. the car was total crushed and yet looked repairable to me even salvage. I got …
Worst insurance ever. A deer jumped in front of me. A DEER! Been waiting since November 18th and when they get back to me they can’t even provide a shop for me that would fix my car. Paying for full auto insurance only to be left hanging. …
I have another insurance company and have been basically haggling to get a claim to get processed. Their audio quality is not good. One individual was impatient and wouldn’t explain questions I had. Another call the representative was …
Called and filed a claim on Saturday, took 45 mins on hold to do, the process wasn’t too bad, i was told i would be emailed all the information, i waited till Tuesday it never happened, i called to see what’s going on, and I’ve currently …
They don’t do there job at all someone hit my car and it took them 2 months before they even began doing anything then I had to pay for a rental the whole time with a reimbursement. The people that answer the phones are no help. They transferred me multiple time to get hung up on. I will never go with these insurance company again
Like most comments here this is a terrible insurance company, I’m not sure you can even call it that. Luckily my claim isn’t huge so I will be ok one way or another, but I feel sorry for someone who actually paid these people thinking they …
Horrible company. I truly have no idea how this group is in business. We were in an accident 4 months ago and the at fault driver has american alliance. During our 4 months of trying to get this resolved, we were given misleading …
I am canceling this insurance. They aren’t even worth the time. If you are reading this and are looking for insurance, American Alliance Casualty is NOT the choice. The customer interest is not their priority. It’s a numbers game with them …
I wish there was a negative star count for this insurance but specifically this office, Norma is the absolute worst, most unprofessional agent. Her attitude is disgusting, rude and demeaning. Please hire kind helpful people who listen and …
This is by far the worst insurance company I have heard of. My car was hit by one of their insured on April 26th 2021 and my car is still sitting in the body shop waiting for approval on their end. They say 5 to 7 business days then take …
This is by far the worse, most unprofessional, disrespect-fullest insurance company I have ever had to deal with. This not even my insurance company, one of their policy holders hit me and admitted to it but the company doesn’t want to take …
American alliance will frustrate you and your claim. I had a very terrible experience with this insurance, I hold a comprehensive coverage, they are very quick in removing your monthly payment but when you have accident, you are on your …
Just like everyone reviews this company is a complete JOKE!! To be held on hold for 1 hour before being half helped is outrageous. Not to mention the many follow up calls that need to be made. They move like snails which doesn’t make sense …
FYI…if you are submitting a third party claim and you are 100% not at fault, I suggest going through your own insurance (and pay your deductible) or contact your attorney, it is not worth the hassle to deal with this company. They do not …
This “company” is a nightmare. My car was rear ended on 12/21/20 by a driver with American Alliance insurance. I have footage of the crash, the police report stating it was her fault, and she also admitted fault numerous times to the police …
Been on hold for an hour and still no one has picked up. Their waiting music sucks so bad! It goes in and out of violin type music followed by an awful static noise. I understand being busy but please please please at the very least have …
They are very rude and unprofessional they get smart with you as if you owe them money when they know the company owe you. I had to make several attempts to collect what is owed to me via phone/fax/email and every time it was a problem on …
Worst insurance company ever! Horrible customer service that don’t speak clear English…On hold forever-only to repeat the same info. My car was hit, it was on me to do ALL the work. Constant on hold, following up, transfers to another …
Extremely difficult to deal with. They will outright lie to you several times on the phone. One of their insured hit me and they’re being beyond difficult with filing a claim. The told me the insurance card I took a photo of was fraudulent, …
I wish I were able to give this company a negative 5. Like ALLLLLLL of the other comments, my daughter had an accident and after a week of not hearing from them she had to call and has been on the phone over an HOUR!! No communications what …
I would stay away from this insurance company. Their insured rear-ended our car, a clear-cut claim at their insureds fault. We have drivers statements, police report, and images of the damages submitted as instructed 3 weeks ago. We have …
This company is the worse…. Run away people…. I got into a car accident and they are giving me the worse experience ever. They ask for so many papers…. Asking to prove I don’t work with them…. And I havents for 2 years no income no …
The only helpful person that gave me more details of what to do was Margarita Granados
I’ve been with Insure Now since 2004 along with every other company under …
Horrible, horrible horrible insurance company. Worst customer service I have EVER had to deal with. If you are the claimant with this mysterious company, good luck. I could go on & on on how horrible my experience with American alliance …
If I could give 0 stars I would. Worst communication. Told me I would be reimbursed for getting the car out of tow, paid $580, and now they are saying reimbursement is not guarunteed. Told me the adjuster working on my claim went on …
This place doesn’t deserve even half a star. DO NOT USE THIS COMPANY!!! They are the most unprofessional liars I’ve ever met. And if you file a claim they will dodge you, they wouldn’t return any of my calls, half of the time I called the …
American Alliance and United Auto is very Unprofessional, and needs to be reported to The Better Business Bureau. The customer service hung up the phone on me, for just asking questions about my policy and I was not being rude or talking …
There insured did damage to my property. I contact them within 3 days with all the details, customer licence, car. etc and was given a claim #, they sent out a adjuster and then said they denied the claim because there insured never reported it. We even had a police report. BAD, BAD, 👎 …
This is by far one of the worst, rinky dink, insurance companies you could ever imagine. If your looking to have some type of coverage even if it’s liability, I would not recommend! Go to Lincoln insurance or something. You’ll literally be …
Ok so they aren’t the best insurance company, and I learnt this after I was hit by an uninsired driver and needed to use my own insurance which is American Alliance. …
If I could give this company ZERO STARS I would. DO NOT, I REPEAT DO NOT Purchase this Insurance. It’s the WORST EVER. My son was involved in an accident, hit by this insurance. And it’s been over a Year and yet they keep talking about it’s in REVIEW. BBB and Local news will be informed.
I currently have insurance through this place and it’s been a good experience so far. The only thing I don’t really like is I got a cheaper quote somewhere else but can’t change companies in the beginning of an SR22 without losing the …
This terrible company has wasted countless hours of my life – and I never even wanted to be involved with them. One of their clients hit my car in the parking lot (obviously not my fault) and they spent four months to decide that they were …
This insurance company should be ashamed of themselves. Do yourself a favor and pay the money for a reputable company. If you are involved in auto accident you are going to be out of the money anyway. I’m on the phone with this company as I …
Filed July 30th 2021 my car was parked since I had work in the morning , woke up to my brother telling me my car was hit and the person left the scene. So I was victim to a hit and run I downloaded the app, uploaded the pictures kept …
Recently was hit by a driver with this insurance and the company dropped the claims. Their wait times are up to 2 hrs if you call, bad customer service and will hang up on you. If I could give it no stars I would. I read the other reviews …
By far thee absolute worst, most low-down, incompetent, no sense of urgency, rude and ridiculous insurance company I’ve ever dealt with in my 39 years of living. Not only are the hold time absurd, but after waiting on hold for 45 minutes …
This insurance company is hands-down the worst ever. Absolutely no sense of urgency. My claim according to the system was assigned to somebody on maternity leave but they assured me verbally that my claim would not be forgotten about just …
I am insured with them. I was in an accident. I was not at fault and my car was a total loss. I had full coverage and the other driver was uninsured. They’ve been screwing me around for a little over 2 months. I’ve wasted countless hours on …
Please stay away from this company. The worst insurance you can get!!! Filed a claim over a month ago. Mechanic sent the estimate, supplement, everything. It takes ages to reach them. When you finally do, they lie so much, that it insult you. My car is still not fixed, no responses, no check, no repair.
I had a hit and run accident and it’s been over 12 business days and my car has not been repaired. I had to take all the pictures myself and download them to this app they send and get my own police report because I was told my claim would …
This insurance company is a complete scam….they have horrible customer service, and hardly answers the phone…I’ve been with them for 3yrs, and now that I have to actually use the insurance, they don’t want to pay what the shop is asking, and I have full coverage….they are HORRIBLE
I was losing hope in American Alliance, but Margarita was a God sent when she was the representative that answered my call. I’ve read great reviews about her. This review is to give Margarita her flowers. Not the actual company. Margarita …
After getting into an accident with one of their clients that wasn’t my fault, I had to call them about getting the money to fix my car. The farthest I got was getting a claim number. Everytime I call I am placed on hold for 30 minutes to …
Sadly Im still trying to get in touch with them to follow up with a damage claim from am accident that happened on Oct. 2021.
I had three cars covered under thier policies and they refuse to call me back. I …
If I could give a 0 star I would. After 3 months i got denied because I drive more then 50 miles to work. wouldn’t pay for any of my towing they needed to do for the clame and left my car over 2 hours away for me to pay the bill and find a …
If I can give them one star I would. This company is a scam. One of their policyholders backed into my driver side door while I was stopped and they denied my claim stating they can’t verify that their policy holder was involved yet i …
I originally was involved in an accident with an individual insured through them. I was in my car, in a parking lot when the other driver backed into me it’s been approximately 2 months with me calling weekly to check about my claim and my …
If I could, I would give 0 stars! This insurance company is awful! Rude customer service, unresponsive and slow. I was involved in an accident caused by one of their insured drivers. There is no sense of urgency to take care of the claim. …
Worst insurance company out there. I got in an accident 3 months ago. And the first month it took a month just to get them to give me an app info to take pictures. It takes atleast an hour to get in touch with anyone when you call. Don’t …
I work in the automotive industry. The professionalism of this company is the worst I’ve ever worked with. I’m on hold every single day for 2 hours+. Every time I call I always need to have more information from somewhere else. Never have …
If there was zero stars I would give them
That . Very unprofessional people have to wait for hours before I can talk to someone . There isn’t one person in charge of your case like most insurance. …
Their business need to me shut down!!! First they will have you on hold for hours and they’re no help. I recently had an accident and I called to give them my claim they told me 2-7 business days but I still had to call them about it. When …
They rude they don’t pick up they lie they have a man that call you hollering in the phone then hangs up on you they messed up my car from they storage now it has to be total out they don’t do nothing they suppose to I’m gone to sue them my car been with them for two months
BELIEVE IN THE BAD REVIEWS THAT PEOPLE LIKE ME ARE GIVING. The are the worst, I did the mistake to get my car insured with INSURANCE ON THE SPOT and when i got into a accident I had to contact American Alliance, they are the worst, terrible …
There should be a place with 0 stars and that’s the nicest thing I can say about these people. I had signed up with UAI and I was not aware or even told that they out source their clients to other companies. I had been with them for three …
Be aware. I am not a customer of American Alliance but was hit by a nice lady who had there insurance. I had my car fixed and my reputable insurance company paid for it. The next step was for my company to get reimbursed by Alliance. …
this is the WORST insurance company EVER! DONT NO SIGN UP WITH THEM! they take forever to answer the phone and they are very RUDE! I met all the requirements to get my settlement from my auto accident and they still found a slick way not to …
This is the worst Ins co I have ever dealt with. They don’t answer the phone, they don’t return phone calls, I doubt they even check their emails and voice mail. It’s been over 6 months since a drunk driver totalled my car and I received …
IF I CAN GIVE THIS PLACE 0 STARS I WOULD RUN FAR FAR AWAY I LOST SO MUCH MONEY DEALING WITH THEM! noone ever taught me about insurance i live and i learn let this be a warning !!!!
They get 1 star because I had to give a rating but do not Insure through this company. They have the worst customer service and they do not care about customer satisfaction or retention. Horrible company and how they are able to remain in business is beyond me!
A teenage driver with this insurance rear ended me on May 8 while I was sitting at a red light. I placed a police report and she even admitted fault in front of the cops at the scene. I submitted with my insurance that day and my insurance …
TERRIBLE. I GOT INTO A FENDER BENDER AND ONCE THEY FOUND OUT I WAS TRYING TO MAKE A CLAIM THEY EITHER PUT ME ON HOLD OR HANG UP. ITS BEEN ALMOST 3 MONTHS
On January 4th 2021 I got into an accident, it was not my fault, but the other party didn’t have an insurance. It’s been a year and a half and my lawyers are working on this and they said they never dealt with someone like them before. THEYRE SCAMMERS. Do not go with them, how are they in business???????????????-
Why did I have to be hit by someone with janky insurance. People! It’s not fair to the person you’ve just hit when you go with cheap companies. American Alliance is a terrible. They told me that their person wasn’t at fault when I was hit from behind while sitting at a light.
This company is the worst they find a way to tell you no we are not covering any damages because this this or that but they take your policy money right away
Margarita Granados has been the only good person that has care to help me throught this final stage of my accident that has been drag out with horrible representatives and managers that I have left countless voicemails to call me back yo …
This is the worst company EVER. I have never had an accident. Someone backed up into me at work. I was parked in a parking lot. The other driver was at fault and paid for damages. I informed my insurance. And they dropped me with no notice …
Please
Please stay away from this insurance!!!!!!!!!
Save yourself The stress headaches frustrations depression all the above!!!!! Go somewhere else even if you have to pay a little bit extra stay away from this insurance company.
Their customer rear ended my car. I filed a claim and they said it would only take a week, a week later I have no answer. So, I called them but they kept me on hold for over 2 hours every time just for the call to be ended. I got a Lester …
This is the WORST insurance company I ever came across. My vehicle got into an accident November 2021 it is now April 2022 and they just now saying it’s a total loss.. It shouldn’t have took half a year to tell me u can’t fix my vehicle I …
This place is a joke! Someone who is insured by this company hit my car while my stepson was driving it and after 2 months of the run around, they sent me a check for $79. That’s not even enough to fill the gas tank! This place is …
DONT GET INSURANCE WOTH THEM! Was hit by an SUV and they are doing everything in their power not to pay for my car. I’ve called them MULTIPLE TIMES and have not received a single call. I spoke with multiple reps who said they were helping …
Waited on hold for 40 minutes hung up on called back waited on hold for another hour and 20 minutes hung up on again! I try calling a different department and they won’t even talk to me instant hang up as soon as you tell them it’s for a …
Honestly at first when i started off with this company they where quick on their game but now I’m honestly disappointed with their service and see why they are only rated one star i have been waiting over a month just for a estimate on my …
American alliance took my money for three years and when I needed them after an accident, they denied my claim, because I do ridesharing. I informed there approved third party brokerage firm at the time or the application that I worked …
I’m not insured by American Alliance but learned about them after their client caused an accident resulting in damages to my parked car. My opinion is that they do the bare minimum to avoid violating insurance regulations, which allows them …
Do not do business with them. I mailed them a check they cashed on February 1. They sent me a letter dated February 3 that they had canceled my policy. This was a Saturday night. I had to act fast I needed insurance right away so I found …
Should be able to give less than one star. I was rear ended by one of their insured. They are the slowest insurance I’ve dealt with. I have a car that NEEDS to be fixed. Also they should be giving me a free rental. They only cover $24 a day …
I purposely read all the reviews to see how if everyone felt the same way about oxford as i do. They absolutely treat me the same way so i know now that the reviews are true. Just how the saying goes everybody saying the same thing can”t be …
This is the worst insurance company I have EVER seen! I got into a crash early January of this year and this Insurance sent me to a place for an estimate and I did exactly just that. I took my car to another place for an estimate and to my …
My daughter had and accident that was a hit and run and she reported it to the police department and they stated that you should not need a police report to get your car fixed it was a hit and run and you don’t have plate number! So we did …
Worst insurance company in IL. Insure on the Spot and other third party agencies always quote for them for some odd reason. They definitely don’t have the customer‘s best interest at heart. Their customer service is the worst in the world. …
I would leave 0 stars if I could! Horrible customer service and horrible all around. I was on the phone, on hold for over 25 minutes. When I finally got through, a representative informed me that they couldn’t assist me because I “didn’t …
Worst “insurance” company. Doesn’t pick up their phones, will not provide estimates and will leave you paying for everything. I feel sorry for anyone that gets hit by one of their drivers. Employees are useless and are trained to enforce deceptive business practices.
I would give a 0 star review if I could. I was in a claim on 5/17/22. Despite repeated calls and emails no one ever contact me about my claim. i eventually had to file through my own insurance company. after that was finally resolved i …
Crooks! It should be illegal for this place to be a business. “Insurance” enough to appease the police. Period. Literally, does not help in any way, and cannot reach anyone over the phone. Waited over 3 months to recieve my vehicle after a …
If I can give them 0 stars I would. I was involved in an accident with one of their insureds on a rainy day who wasn’t paying attention that we were stopped to let kids walk across the street to get to school. The police officer took down …
It’s been over two months one of their broke âss customers rear ended my parked car drunk leaving the bar and I’ve yet to speak to a person who doesn’t respond back “give it 48 more hours and call back”. Unprofessional scam of a company.
If your reading this please call BBB PLEASEEE. Send letters call please. there has to be something done about this company! I sent them my own police report. And still waiting. I’m sick over this..
. My accident happened almost a month ago and im just now getting a response on how theyre handling it. Ive been on hold over an hr just to request a tow to the shop!
If I could give them zero stars I would. Customer service never answers and when they do they have no idea what’s going on. They’ll transfer you to a supervisor knowing they never answer. Supervisors will never call you back either. The absolute worst insurance I’ve ever had.
Trash insurance. You save $20 a month going with them instead of better insurance but get ready to be without a car for 4 months if you ever by god need to use your insurance and get your car fixed. Pathetic.
The wrong insurance company ever. I pay for full coverage and they told me that they wouldn’t pay an auto body no more then $20 for labor and they over paying for used parts. I call 10 auto body shops and all said that they don’t like …
I would vive this insurance a 0 if I could. They always take forever to answer the calls and when they do answer they don’t have a solution for your problem so you’re basically just wasting your time trying to call them. I made a claim against there insurer who hit my parked car and it’s been months.
The worst insurance company ever my car was stolen and they gave me such a difficult time trying to get my car fixed. Do not get this insurance company because all they do is lowball and steal people money I had to cancel my insurance and pay for the damages of my car on my own.
Worst insurance company to deal with. Completely unprofessional. They don’t care about you and the quotes they give you are absolutely absurd. Stay away from this company save your self lots of headaches. you will regret it. guaranteed!
Absolutely screw American Alliance. They will screw over you and your family with claims and avoid paying damages at all costs. They make up excuses and do everything they can to deny claims. Once a claim is made this insurance company …
Someone hit me that has insurance through American alliance. When he handed me his insurance papers and I seen “American Alliance” at the top of it I almost threw up because I know all about this company. The guy that hit me didn’t even …
if I could give this place no stars I would. notice I said place and not company because this isn’t a company not even close. I have been back in fourth with this place for two and half months trying to get my car fixed. I get the same …
If I could give a 0 I would. I was in a wreck in April totaled the vehicle and the insurance company is still pending a claim it’s been 7 months! They never answer the phones and are always rude.
To begin I have this insurance company because the rates are cheap. So with that being said I knew the coverage wouldn’t be the best but by law they have to cover your accident as long as your are properly insured and fill out your claims …
Best insurance ever I had a guy who at fault and hit from the back. I called American Alliance they took exactly 33 to get my refund. I paid 4k for my car they took care of my damages. I’m so happy I had full coverage because the guy didn’t …
If I could give this insurance company negative star I would. I was hit by their insured driver and ever since it’s happened every representative has been nasty and rude like they are being bothered by questions. It’s been over 3 months and …
THIS IS THE WORST COMPANY EVER ! My car was in a accident on October 25th they labeled my car as an total loss a month ago why am I still waiting on authorization from the total loss department ! That’s so inconsiderate. Than they went in …
By far the worst insurance company EVER! It appears to be a theme here. Their insured struck my parked car and two months later American Alliance is stating they can’t moved forward with the claim because their insured hasn’t provided a …
The worse company I have ever dealt with in anyway. It’s almost been 2 months since I was rear-ended in a hit and run NOT ONCE has anyone reached out to me. I have made all the phone calls to them and I’m not getting any answers. I have …
It has been 56 days since i filedmy claim and still nothing. Ill be calling my attorney today. In illinois the max is 45days. The insurance company will have to pay penalty. Ask a lawyer about filing a bad faith claim. Dont settle for mediocre service. Make them pay you for it
This is by far the worst Insurance Company. I was in an accident with full coverage and collision. The accident was the other drivers fault and I have been without a car for almost 6 months. All I get from them is emails and bs. Still …
Someone who was insured by this garbage of a company hit me and they were at fault. I provided a police report and they had the nerve to deny my claim because their insured didn’t answer their phone. The operator had the nerve to tell me …
If I can give this company 0 stars, I would. I know this company is affordable but even with full coverage, they take forever to help you out, they don’t even call to update or ask for anything that is needed, staff is rude. They take …
This company is such a scam. Believe the negative comments that have been posted here. I got into an accident with their insured and they are dropping the claim because their insured hasn’t picked up their phone. I literally have a video of …
Worst Insurance company ever. My insured was hit by their insured and it has been over 2 weeks since a claim has been turned in and they haven’t even reached out to either party. My insured has multiple thousands in damage to his car and this company refuses to do anything. This Company should not be allowed to be in business.
Run. Scamming unreliable company that will take your money. I called to get a reimbursement on my accident and after following all of the procedures and paying off what needed to be paid off according to the many representatives there, I …
Had them for 8yrs. Had a car accident avoiding hitting a deer. My truck was a total loss. No one ever called after the accident. I called so many times and never heard from the adjusters. Received the paperwork to fill out for my …
This company deserves all negative stars I get it cheap insurance equals poor service every review i read I experienced it from bad attitude to extra long hold time nobody ever called me I made all the calls every time I call they say I see …
By far the worst insurance company I’ve ever dealt with. Alex is customer service rep is rude and they will not help. My back window is busted out and they are not trying to do anything to get is fixed. I did everything the day I was …
Had an accident 4 days ago, still waiting to speak to SOMEBODY ..always on hold, never a return call..terrible customer service!
Filled out claim online..car has damage and I still do not have instructions from them as what I am suppose to do!! Frustrated, unhappy with this company!!!!!!.
Worst insurance company i had misfortune to come across. I was rear ended by someone who was insurance by this company. This company would not pay for the damage their customer caused my vehicle. Whenever I cal them for updates, they say …
I advise all to avoid this company like it’s a life threatening disease. Had a car accident which I was rear ended back on memorial day I was then told I had to pay for the release of my car from the car pound that It was tolled to from the …
This company is the worst. They lie and lie. They so quick to take your money for car insurance payments but when something happens to your car THEY DONT CARE AT ALL. It’s taking two months for my case. Unacceptable. Save your time and money and go with State Farm or another big car insurance company.
If I didn’t need insurance, I would not be with them. Definitely changing at renewal. These sad saps cancelled my policy after 5 days of not paying, I called and was informed that I had a five day grace period, this was not true, Secretary …
This has been and still is the worst company I have to deal with. My claim was submitted on 2/21/2017 I was told it was pending the police report. After I finally received the police report I faxed it to my claim specialist Jacklyn …
Dealt with this company twice and i should’ve learned my lesson the first time. My car was hit last week. They dont even send out an adjuster they have you upload pictures to an app! They dont answer phone calls or update you. In 2015 when …
UPDATE:
Revising my review from 1 star to 3 stars. I recently learned that $86 which was refunded was the down payment for the insurance, and the remaining $125 was the …
Would give them 0 stars if possible. A month ago, my car was hit by someone insured by them. He was at fault, and the company accepted 100% liability for the repairs. Turns out that when they do the repair estimates, they contract with the …
The staff is so rude, I bought this insurance in full the the day I went to Oxford Insurance to get insurance. My car was stolen in January and Merchandising belonging to AT&T was in the back of the vehicle. Basic liability would cover other people’s belongings, yet they don’t!
I recently was involved in an accident with one of their clients, the client rear ended my vehicle on the highway causing extensive damage. After waiting several hours for the police to file a report. The client called his insurance company …
I was rear ended by their clients vehicle, the driver wasn’t the owner and has different insurance. It took 3 days to get through to their claims department and once I did they they dropped the call before i could give my statement. It is impossible to get anyone on the phone.
Never dealt with an insurance company with such amazingly bad service! Their client hit my car, had to call almost daily to get updates. Right after the accident they told me to rent a car and they would reimburse me (that should have been …
Update: I just received an e-mail from the company threatening to sue me for posting this review. …
This is the worst company I’ve been insured with, just don’t go with them. I cancelled my policy 3 weeks before they were supposed to charge me for the next month, and yet they still charged me. They will try everything to hold your money …
If I could offer less then one star review on this company I would. They seem nice when first filing your claim, however after receiving a $40.80 estimate for repair costs after the rear passenger of my vehicle was side-swiped damaging the …
I would love to give this company a 0* review, but I can’t. Involved in an accident with a driver with their insurance, her fault and she got a ticket, and they sent me a check without sending an offer, or telling me any information. I …
My story is similar to many other reviews. I was involved in a collision with one of their clients. The fault was entirely hers. The accident happened on 11/17. It is now 12/20 and I have still gotten nowhere. I have been told several times …
Horrible company. I was involved in a crash and the party who hit me had this insurance. They mailed me a form after the claim was made but other than that they never contacted me directly regarding my claim, my adjuster would never answer …
Terrible company! I got into a an accident (hit and run) and I am still waiting to hear back from these people. My car has been sitting in the garage for over 10 days with no sight in getting fixed. They haven’t sent an approval to the …
As a single mom I must say I’m very frustrated with this company and the bad part is I’ve been with them for a few years now and I have NEVER been in an accident! Someone hits me who has no insurance and I’m relying on MY insurance to help …
I was rear ended by their client on October 31, 2018 she was at fault.I have been calling them multiple times abt damages and repairs after filling the claim (November 2018)and when finally able to speak to someone (on first week of …
Worst insurance agency!! Customer service is awful, you call and everyone is rude and unprofessional! Their insurer rear ended me because she was driving too close to me, a vehicle tried to cut me off and when I hit the breaks their …
I suffered a car accident with one of this company’s insured customer back in march 23,2017 it has been almost two months and have not gotten anything resolved. I received a letter on the mail from their adjuster named Jose Contreras whom …
Worst insurance ever. Plan on holding for at least 20 min anytime you call them. Took more than a month for them to approve my claim. Said they needed to confirm liability even though their insuree hit my parked car, drove off and I …
Actually, no stars. They are extremely unresponsive. You sit on hold for eternity only to not have anything resolved. I’m post two months of an accident and nothing has been done. Don’t expect them to call you back because they won’t. Do expect major attitude and a lack of urgency.
I really had bad experience dealing with this company. The time of the accident, we called the police and they gave us the accident report which was in 11/11/2019. Three days after I called them to make sure everything is ok. Then, they …
Worst insurance ever..
If I had an option to not select the one star I would… They wouldn’t fix all damages on my vehicle even though the other driver was at fault. …
Horrible, horrible, horrible insurance company. My car was parked on the street and was hit by someone insured by them. I kept calling to figure out the status of my claim was and I would either have to wait 1 hour to speak with someone and …
Unfortunately I have to review because I’ve tried to give them a chance as I’ve been a policy holder for almost two years but this company doesn’t care about its policy holders, has rude Customer Service Representatives and are basically …
I was hit by someone insured with American alliance on the 23rd of November and a claim was placed the following week. I had to contact American alliance even though they had my information so they conducted a recorded statement. it is now …
They’re such an awful insurance company! I’m so unlucky i got into an accident with person insured by them. Long story short, they ain’t going to give you money for the damage on your car. There’s a bunch of clowns hired to make your life miserable and drag your case till you give up.
It amazes me that our state allows this company to operate here at all.
On June 6, 2017, I was hit from behind by an American Alliance insured. I called …
There NEEDS to be a negative stars option. Or ZERO STARS.
My car was stolen in March. I filed a police report the day it was stolen and also contacted my insurance company. I submitted the requested documents THE NEXT …
This company is the absolute WORST INSURANCE COMPANY EVER, I’ve officially filed a complaint against them with the Illinois Depart of Insurance. The person who hit my car has this insurance and I have been without my car for TWO MONTHS for …
Honestly, one of the WORST insurance companies I have ever worked with. I got into a car accident over a MONTH ago (6/22), filed the claim that SAME day- and still don’t have my vehicle. According to the repair shop where I have my car, it …
Wish I could give 0 stars. My car was hit by an insured costumer of American Alliance. Their customer was at fault. They had me take my car to one of their people for pictures. I never received a call back I called them a week later and …
My accident happened in March and til this day I’ve never gotten a call from my adjuster. I work at an insurance company myself (commercial insurance so no I couldn’t have a policy with them) and I’ve tried to be amicable but to have to …
Absolutely awful experience. It’s been 2 months since the accident. Several follow up calls (on hold for hours) without getting anywhere. And still don’t have the car fixed. I can’t believe a company is able to operate this way! Now we need …
American Alliance is my ins company & I had my 1st major accident where it was a hit & run & I must say, everyone I dealt w/at AA was awesome! I was concerned at first after I saw the reviews on here but the process was easy. It took maybe …
I was Involved in a accident in June 2018. After 3 months I finally received my property damage check since my car was totaled out.
I’ve sent in EVERY RECEIPT that I could find from towing, to storage fee and …
This company is the most unprofessional unethical ratchet thot of all insurance companies my parked car was hit by one of their clients and my experience was horrible. They answer phone calls ones a week. They deal with situations like …
If I could give a “Zero Star” rating, I would! My car was hit 9 days ago by an uninsured motorist while parked in front of my house. I have provided all info requested for the body shop of my choice. They do not initiate communication. …
I am a current consumer with this insurance very poor service they are very unprofessional and uneducated. Myself who is a certified body collision technician knows more about cars than half those females who answer the phone with a bad …
One of the worst insurance ever. There were only two people who helped me Dessire and Beatriz. Pray God Norma and Katty never answer the phone when you call ( attitude from the start of conversation) and Jose is not efficient. When you …
If I could give them zero stars I would. This is absolutely the worst insurance company that is out there. The staff is extremely rude and unprofessional. But what can you expect when you’re dealing with cheap insurance like this? I’m so …
Do not get this insurance I have been in 2 car accidents both accidents the company denied my claim. First accident I was driving for Pizza Hut, claim was denied and had to pay out of pocket because I need to have commercial insurance…I …
So, I wasnt personally involved in the accident, but here’s the story. My partner and I started paying for this insurance when we got our car and all seemed to be going great. No problems. We paid on time and in full and that was that. Last …
For someone paying full coverage i would expect my claim to be processed quickly and smoothly. It was nothing but that. American Alliance never called me to follow up on my claim or the status of my car. I had to call them every other day …
One of your clients hit our car on June 3rd and there was a police report and when you call them they don’t answer the phone . They sent me
A case closing notice saying that they won’t pay , how can this be if if was …
@google please know that my star should be considered a complete absence of any stars. …
This company does everything it can to lie and avoid responsibility. Police report based on the police officer actually seeing the accident says it was the American Alliance drivers fault. American Alliance then said their driver was not …
Margarita Granados was great at communicating next steps to me. She helped me out alot. Thank you!!
Updated Review 8/3/16: I have just received notification email that my daughters claim payment was issued today for her to take her vehicle in to be fixed. The total process took less than a week. i must issue an apology to my last review. …
I got into a car accident 2 and a half weeks ago. I had to pay for my towing up from even though I pay for collision and towing should be included. Apparently, I was “out of the area” …
Called this company a total of 26 time in 3 months only got a hold of someone twice! Took 3 months to get a check and for only 75% of the damage cost. They sent me to the Ghetto to a body shop that doesn’t speak English so they can take …
I wish it was possible to give negative stars. I was rear ended by someone holding their policy in February. It is now May and my car still isn’t fixed because they will not send me enough money to cover the damages that their policy holder …
It’s been almost two weeks and they have yet to send an adjuster. Multiple calls have been placed and the adjuster assigned won’t callback. There policy holder was at fault (didn’t even have a license) and we have emailed the police report …
My son was in an accident in September, never heard from them. Went to there office waited 15 minutes yo get a call, informing me my claim was denied. I contacted an attorney. We are still waiting.
Very third class insurance company. They told me we will sent you the payment but I didn’t get the payment yet it’s almost 28 day. All the time they told me it’s on route but I don’t know which route they talking 😂. I don’t know why people choose this insurance. Very disappointed …
How is this company even in business legally??? Please has ANYONE had a positive experience or actually had a reasonable outcome with this company??? PLEASE SHARE!!!! I was rear-ended! By one of this (companies) insured a MONTH AGO! I got …
The worse experience ever. I had my car at a body shop already they told me they had to take it to their shop when I called to check up on progress they told me my claim was denied and I didn’t have a police e report. Mind you I’m the one …
After speaking to two disrespectful representatives named Norma and Jahica, I finally was able to speak with Margarita Granados who provided excellent customer service. She answered all my questions in a manner that I could comprehend. She …
I have been with this company for years and was involved in a hit and run on 12/05/18.I have reached out to Giselle Casilla there claims adjuster by phone calls and always sent to the voice mail with no return call. i spoke with this person …
If I could give 0 stars, I would. They are a pain in the neck. Don’t expect anything from them, they will just ignore you because they don’t care about their customers but about taking your money like a con artist would. They are a scam, …
This company should be shut down ! We owe 1800.00 in back payments in towing and storage. They lie about going there and saying no one was at the towing place when we know the tow people were there all day. BBB should step in. They take …
That is the worst insurance company what I have ever seen! Their customer decided to reverse his car right after the intersection light. He absolutely didn’t pay any attention and absolutely didn’t hear my continued honor. He didn’t stop …
I had an accident with their client. They sent me a check for $621 based on pictures of my vehicle without a physical inspection. I had my car physically inspection by another vendor. The quote I recieved to repair my car was almost 3x the …
complete joke of a company, my car was hit by your insured and its been 10 days since that’s occurred and you haven’t commutated to me at all. I have called numerus times and left multiple messages.
I got in an accident A MONTH AGO and I need documents from them to give to my gap insurance. Every time I call them, I’m on hold for 15-20 minutes and the second I talk to someone they transfer me to a voicemail. DO NOT GET INSURANCE WITH …
This is without a doubt the most unprofessional company I have ever dealt with in my 37 years of life. I spoke to 5 representatives and 3/5 of them didn’t know how access a claim. When I asked to speak to supervisor once I was …
My daughter is still waiting to hear from a claims adjuster after this company sent her car to the wrong auto mechanic and never sent a tow to have it transported to the correct one now the first mechanic says they are towing it to the city …
I am currently a client but soon as this ordeal is over I will no longer be. I had a car accident on July 19,2017. But since that day it has been nothing but a hassles to deal with American Alliance. Everything with this company is you pay …
This insurance company is a joke. One of their policyholders hit our car on October 6th and we haven’t received any information yet. Our car is still in the tow yard, undriveable and we call everyday and they make up excuses each time. They …
If i could give them no stars I would. This is probably the worst insurance company to be involved in an accident with. The person that they insured made a stupid turn in front of my vehicle and ended up crashing right into me and injuring …
They send a coverage denial notification with the reason being that their “policyholder has failed to cooperate with our investigation“. So they deny all accountability and coverage for a claim where my vehicle was stopped at stoplight, …
The worst company that I could have ever been insured with. Please do not use this insurance, you will be sorry that u did. I got into an accident on August 14, 2017 and almost 3 weeks later and I have yet to find out ANY information about …
They never replied and they dont care about claims I’m thinking seriously in get a lawyer for bad faith,
Will be calling to file a complaint to the better business bureau and everyone should do the same to get them out of business. This is not a company that values customers what so ever. I have been waiting 1 month for approval to get my car …
I have called continuously for over a week and have yet to get thru to anyone. Only the annoying music and recording saying some will be with you in a moment. I literally was waiting for more that 45 mins to an hour for an agent to get on …
This company has kept my vehicle due to an accident for 10 months now !!!!! Every week they tell me next week ! I got into a accident in January it is now October and you expect to receive a $500 deductible. Have you guys stole my vehicle?
Wait for so long to talk to someone then they forward you to adjuster who’s never in the office or picks up the phone so you have to call back and get in the queue again. Had my hit and run accident july 13th and its been over a month …
This insurance it’s a joke. Please stay away. I never got explained when I started with them that I didn’t have car rental in my policy, so I got stuck paying a rental for more than 5 weeks. Yes that’s how long it took them to process my …
WPRST INSURANCE COMPANY ALL AROUND. DO NOT WASTE YOUR MONEY HERE. They will not cover any accident your in. They will ask you for your phone records because they will call you a liar when you get into a wreck and say you never reported it. It’s their pay of not paying for damages. … do not get insurance here
As a customer for many years never had an accident paying for full coverage policy. I had my car stolen from a gas station Monday. The thief damaged my passenger side wheel and needs a knee assembly, tire, rim. I had to pay for them to tow …
Ridiculous!!!! If only I had read these reviews before I not only insured my car but encouraged my mom to be insured with this company. My mom was in an accident over two months ago and her car was total loss ( not her fault) and every time …
Flew back in from Arizona. Had a slight finder bender with a car due to black ice on the ground. Filed a claim. They tow my car to a shop they affiliate with. They denied my claim and left the storage fee and destroyed car on me. And had …
I was involved in an accident, where my car was parked. The person who owns this insurance card admitted to hitting my vehicle for driving too close to the police officer on the police report. After several months of attempting to reach one …
How do I give zero stars? Horrible and I repeat Horrible company. Only thing they do well is take your money. Long wait times, they don’t get back to customers. They try to cut way to many corners. They made this experience with a complete nightmare. DO NOT DO BUSINESS WITH THEM!
WHAT A NIGHTMARE!!!! I got hit by a driver insured with this company and let me tell you they keep you on hold FOREVER every time you call. I got into this accident November 1st 2017. I called them immediately to report the accident at …
I read all the reviews which is scary. I opened a claim, downloaded the damages to my car that was caused by their insurer. A representative called and confirmed they received my pics, told me what they will pay and I have not heard nothing …
This is the worst company ever !!!!!. I did a claim back in January 2019 , I had them to send my car to classic collision on south Chicago ave . They took 8 weeks to look at my car to tell me that the engine is damaged. Now the …
THEY ASKED YELP TO REMOVE MY REVIEW. I WILL CONTINUE TO POST ABOUT MY EXPERIENCE WITH THIS SO CALLED COMPANY. …
Only one word to describe this company: TERRIBLE! I got hit by one of their customer. The person was intoxicated and tried to run away from the scene of the crash. Lucky my vehicle was drivable and the police were able to find the person …
People, never ever consider American Alliance Casualty Insurance!!!! They are terrible: right in the process of filing a claim through the phone the customer rep just hang out when I asked her why she is asking me so many questions and …
American Alliance is a small insurance company compared to bigger corp like Allstate, so fast processing is very unlikely. …
Worst customer service possible. If there is any other company to receive insurance from, even if it’s in someone’s backyard garage, choose that one! I have a totaled car that was hit while parked from one of their insured customers that …
Garbage insurance, one of their drivers totalled my car and they were responsible for towing my car but they said it was my problem so I had to tow it myself, did that payed out of pocket which im going to get reinbursted, but its been …
If I could give 0 stars, I would. They are a pain in the neck. If you are submitting a third party claim and you are 100% not your fault, I suggest going through your own insurance (and pay your deductible) or contact your attorney, it is …
Company needs to be shut down. I filed for new insurance online. Everything seemed to have went through fine I got proof of insurance on the spot. 9 days later I’m in a bad accident. I filed my claim to only learn that my insurance was …
Pretty much the same as all the other reviews. Just putting my two sense in so that no one has any doubts about how consistently horrible this company is. Our car was hit by a woman who has this insurance in a parking lot. She was honest, …
One star is a compliment!! COMPLETELY THE WORST INSURANCE COMPANY I HAVE EVER HAD TO DEAL WITH. My car was involved in a hit & run in OCTOBER 11th 2020 I reported the claim the following morning it is now Dec 27th and my car is still …
Very unprofessional and rude staff. Most unreliable insurance company. Had to play phone tag with them many times regarding their insured. I was never refunded with the amount that I had to pay out of pocket. The incident happened in Nov. …
I never dealt with such an horrible insurance company in my life… I was on hold for 45 mins , just for them to put me back on hold. THEY DONT WANT TO PAY FOR ANYTHING & WILL send your car to a cut rate shop… Do not waste your hard earn money… I should have read the reviews.
Worst Automotive Insurance company I have worked with so far!! 2 weeks so far since I submitted my claim. No call backs! I have called almost everyday to get some type of resolution, yet my car still is damaged, door does not close …
This insurance company is a fraud!!! Obviously it’s customers pay a low rate so that American Alliance can turnaround and screw victims out of claims! Their client rear ended my vehicle on February 1st. They never sent an actual adjuster …
This is the worse insurance ever my car was parked and there insured clients hit my car on Dec 8 2021. My insurance company been calling and trying to speak with them and nothing they never answer there 15 mins ends up being 2 hrs they …
I wish I could give a zero star. This is the worst insurance ever ever. All they need you to do is wait and wait. The first agency I talked to on the phone even has an attitude. I waited for three weeks being told my claim is denied and …
By far the worst insurance company I have ever worked with!! Every time you call you are on hold!! One of their insured drivers rear ended me. They have never called me once to follow up. Turned in all of the claim information to them …
If someone that hits your car with this insurance good luck on any type of repairs or any notice of anything. Terrible customer service you will wait forever on hold. If it’s a major damage issue have a lawyer. Mines not that bad of a …
Nicole Aleman, Claims Intake representative, was a breath of fresh air and reached out to me personally to assist me after I was having a lot of trouble with my claim. They base the estimate on pictures which is unprofessional. If the …
Very poor services not receive phone on time . I was waiting 4 hours and she told me your case is denied what’s the hell service . I was driving my lane keep moving and his client driver hit my car from back side and I have police report. …
This insurance company has like 3 people working there. It’s impossible to get ahold of anyone. And then they tell you that your claim has been denied because they haven’t heard from you. Just pay a few bucks extra and go with a …
Got into car accident, which was not my fault, tried to call multiple times first time on hold for an hour then after 2 months of non responsive emails and phone calls one of which was 2hrs and fifty minutes just for someone to tell me they …
The worst insurance company
Scam do not do business with them
They are the worse they deserve no starts.
My car has been in the shop since October 18 2017.
And today is December 12 2017. …
They are very rude when you ask to speak to a supervisor or manager they say you have to email them can’t speak to a live person I’ve been waiting to get the ok to have my car repair since 111/14. They in a few days it’s been almost a month if I could give a rating of zero I really would I’m calling the insurance board
My husband was hit by a driver who was insured with American Alliance. The other driver was at fault and our vehicle was totaled. This happened 4/12/2018. It is now mid-October and there has been no settlement of this claim. We ended up …
This company takes their sweet time… they don’t want to pay for anything… they want you the customer to pay up front… Towing fees,,, & rental… Not cool!!! Also they take their sweet time to reimburse you,,, & to approve your …
Horrible they don’t tell you anything take forever to start on a claim and need so much Unnecessary paperwork the most simple task takes them 5-7days they do not care how long it will take
Absolute worst insurance “company” in existence. Anyone else could run a better insurance company out of their garage. -10 stars, this company should not exist. If someone does answer the phone you get put on hold for hours. Absolutely useless
I have waited over a week just to get an estimate of the claim I filed. They don’t follow up at all I have to call in to check in on my claim and when I calling to check in they give short and snappy responses. If you were looking for and …
Someone hit me and his insurance is thru American alliance, so unfortunately I had to go thru them to get my money. The person on the phone was extremely hard to understand because he mumbled the whole time. I was put on hold for forever. …
I owned a 2012 honda accord with full coverage insurance. The car was stolen in chicago months after purchase.. I filed my report etc and they denied my claim.. the car was total crushed and yet looked repairable to me even salvage. I got …
Worst company ever No good No good save your money and find another company delaying with them are normal and they lie shut this place down please
Worst insurance ever. A deer jumped in front of me. A DEER! Been waiting since November 18th and when they get back to me they can’t even provide a shop for me that would fix my car. Paying for full auto insurance only to be left hanging. …
DO NOT EVER BUY THIS INSURANCE. REFUSED TO PAY MY ACCIDENT. NOT AT FAULT HAVE DASH CAM TO PROVE. STILL DENIED.
I have another insurance company and have been basically haggling to get a claim to get processed. Their audio quality is not good. One individual was impatient and wouldn’t explain questions I had. Another call the representative was …
Called and filed a claim on Saturday, took 45 mins on hold to do, the process wasn’t too bad, i was told i would be emailed all the information, i waited till Tuesday it never happened, i called to see what’s going on, and I’ve currently …
They don’t do there job at all someone hit my car and it took them 2 months before they even began doing anything then I had to pay for a rental the whole time with a reimbursement. The people that answer the phones are no help. They transferred me multiple time to get hung up on. I will never go with these insurance company again
Like most comments here this is a terrible insurance company, I’m not sure you can even call it that. Luckily my claim isn’t huge so I will be ok one way or another, but I feel sorry for someone who actually paid these people thinking they …
Horrible company. I truly have no idea how this group is in business. We were in an accident 4 months ago and the at fault driver has american alliance. During our 4 months of trying to get this resolved, we were given misleading …
I am canceling this insurance. They aren’t even worth the time. If you are reading this and are looking for insurance, American Alliance Casualty is NOT the choice. The customer interest is not their priority. It’s a numbers game with them …
I wish there was a negative star count for this insurance but specifically this office, Norma is the absolute worst, most unprofessional agent. Her attitude is disgusting, rude and demeaning. Please hire kind helpful people who listen and …
This is by far the worst insurance company I have heard of. My car was hit by one of their insured on April 26th 2021 and my car is still sitting in the body shop waiting for approval on their end. They say 5 to 7 business days then take …
This is by far the worse, most unprofessional, disrespect-fullest insurance company I have ever had to deal with. This not even my insurance company, one of their policy holders hit me and admitted to it but the company doesn’t want to take …
American alliance will frustrate you and your claim. I had a very terrible experience with this insurance, I hold a comprehensive coverage, they are very quick in removing your monthly payment but when you have accident, you are on your …
Just like everyone reviews this company is a complete JOKE!! To be held on hold for 1 hour before being half helped is outrageous. Not to mention the many follow up calls that need to be made. They move like snails which doesn’t make sense …
FYI…if you are submitting a third party claim and you are 100% not at fault, I suggest going through your own insurance (and pay your deductible) or contact your attorney, it is not worth the hassle to deal with this company. They do not …
This “company” is a nightmare. My car was rear ended on 12/21/20 by a driver with American Alliance insurance. I have footage of the crash, the police report stating it was her fault, and she also admitted fault numerous times to the police …
Been on hold for an hour and still no one has picked up. Their waiting music sucks so bad! It goes in and out of violin type music followed by an awful static noise. I understand being busy but please please please at the very least have …
They are very rude and unprofessional they get smart with you as if you owe them money when they know the company owe you. I had to make several attempts to collect what is owed to me via phone/fax/email and every time it was a problem on …
Worst insurance company ever! Horrible customer service that don’t speak clear English…On hold forever-only to repeat the same info. My car was hit, it was on me to do ALL the work. Constant on hold, following up, transfers to another …
Extremely difficult to deal with. They will outright lie to you several times on the phone. One of their insured hit me and they’re being beyond difficult with filing a claim. The told me the insurance card I took a photo of was fraudulent, …
I wish I were able to give this company a negative 5. Like ALLLLLLL of the other comments, my daughter had an accident and after a week of not hearing from them she had to call and has been on the phone over an HOUR!! No communications what …
I would stay away from this insurance company. Their insured rear-ended our car, a clear-cut claim at their insureds fault. We have drivers statements, police report, and images of the damages submitted as instructed 3 weeks ago. We have …
This company is the worse…. Run away people…. I got into a car accident and they are giving me the worse experience ever. They ask for so many papers…. Asking to prove I don’t work with them…. And I havents for 2 years no income no …
The only helpful person that gave me more details of what to do was Margarita Granados
I’ve been with Insure Now since 2004 along with every other company under …
Horrible, horrible horrible insurance company. Worst customer service I have EVER had to deal with. If you are the claimant with this mysterious company, good luck. I could go on & on on how horrible my experience with American alliance …
If I could give 0 stars I would. Worst communication. Told me I would be reimbursed for getting the car out of tow, paid $580, and now they are saying reimbursement is not guarunteed. Told me the adjuster working on my claim went on …
I’m pretty sure this is legitimately the worst company in America currently.
Car hit our parked car at 4am 1 week ago, was towed off to a yard and they are …
This place doesn’t deserve even half a star. DO NOT USE THIS COMPANY!!! They are the most unprofessional liars I’ve ever met. And if you file a claim they will dodge you, they wouldn’t return any of my calls, half of the time I called the …
worst conpany ever accident happened July 15, 2022 still haven’t heard nothing from these people they need to be shut down
American Alliance and United Auto is very Unprofessional, and needs to be reported to The Better Business Bureau. The customer service hung up the phone on me, for just asking questions about my policy and I was not being rude or talking …
There insured did damage to my property. I contact them within 3 days with all the details, customer licence, car. etc and was given a claim #, they sent out a adjuster and then said they denied the claim because there insured never reported it. We even had a police report. BAD, BAD, 👎 …
This is by far one of the worst, rinky dink, insurance companies you could ever imagine. If your looking to have some type of coverage even if it’s liability, I would not recommend! Go to Lincoln insurance or something. You’ll literally be …
Ok so they aren’t the best insurance company, and I learnt this after I was hit by an uninsired driver and needed to use my own insurance which is American Alliance. …
If I could give this company ZERO STARS I would. DO NOT, I REPEAT DO NOT Purchase this Insurance. It’s the WORST EVER. My son was involved in an accident, hit by this insurance. And it’s been over a Year and yet they keep talking about it’s in REVIEW. BBB and Local news will be informed.
I currently have insurance through this place and it’s been a good experience so far. The only thing I don’t really like is I got a cheaper quote somewhere else but can’t change companies in the beginning of an SR22 without losing the …
This terrible company has wasted countless hours of my life – and I never even wanted to be involved with them. One of their clients hit my car in the parking lot (obviously not my fault) and they spent four months to decide that they were …
This insurance company should be ashamed of themselves. Do yourself a favor and pay the money for a reputable company. If you are involved in auto accident you are going to be out of the money anyway. I’m on the phone with this company as I …
Filed July 30th 2021 my car was parked since I had work in the morning , woke up to my brother telling me my car was hit and the person left the scene. So I was victim to a hit and run I downloaded the app, uploaded the pictures kept …
Recently was hit by a driver with this insurance and the company dropped the claims. Their wait times are up to 2 hrs if you call, bad customer service and will hang up on you. If I could give it no stars I would. I read the other reviews …
By far thee absolute worst, most low-down, incompetent, no sense of urgency, rude and ridiculous insurance company I’ve ever dealt with in my 39 years of living. Not only are the hold time absurd, but after waiting on hold for 45 minutes …
This insurance company is hands-down the worst ever. Absolutely no sense of urgency. My claim according to the system was assigned to somebody on maternity leave but they assured me verbally that my claim would not be forgotten about just …
I am insured with them. I was in an accident. I was not at fault and my car was a total loss. I had full coverage and the other driver was uninsured. They’ve been screwing me around for a little over 2 months. I’ve wasted countless hours on …
Please stay away from this company. The worst insurance you can get!!! Filed a claim over a month ago. Mechanic sent the estimate, supplement, everything. It takes ages to reach them. When you finally do, they lie so much, that it insult you. My car is still not fixed, no responses, no check, no repair.
I had a hit and run accident and it’s been over 12 business days and my car has not been repaired. I had to take all the pictures myself and download them to this app they send and get my own police report because I was told my claim would …
This insurance company is a complete scam….they have horrible customer service, and hardly answers the phone…I’ve been with them for 3yrs, and now that I have to actually use the insurance, they don’t want to pay what the shop is asking, and I have full coverage….they are HORRIBLE
I was losing hope in American Alliance, but Margarita was a God sent when she was the representative that answered my call. I’ve read great reviews about her. This review is to give Margarita her flowers. Not the actual company. Margarita …
After getting into an accident with one of their clients that wasn’t my fault, I had to call them about getting the money to fix my car. The farthest I got was getting a claim number. Everytime I call I am placed on hold for 30 minutes to …
Sadly Im still trying to get in touch with them to follow up with a damage claim from am accident that happened on Oct. 2021.
I had three cars covered under thier policies and they refuse to call me back. I …
If I could give a 0 star I would. After 3 months i got denied because I drive more then 50 miles to work. wouldn’t pay for any of my towing they needed to do for the clame and left my car over 2 hours away for me to pay the bill and find a …
If I can give them one star I would. This company is a scam. One of their policyholders backed into my driver side door while I was stopped and they denied my claim stating they can’t verify that their policy holder was involved yet i …
I originally was involved in an accident with an individual insured through them. I was in my car, in a parking lot when the other driver backed into me it’s been approximately 2 months with me calling weekly to check about my claim and my …
If I could, I would give 0 stars! This insurance company is awful! Rude customer service, unresponsive and slow. I was involved in an accident caused by one of their insured drivers. There is no sense of urgency to take care of the claim. …
Worst insurance company out there. I got in an accident 3 months ago. And the first month it took a month just to get them to give me an app info to take pictures. It takes atleast an hour to get in touch with anyone when you call. Don’t …
I work in the automotive industry. The professionalism of this company is the worst I’ve ever worked with. I’m on hold every single day for 2 hours+. Every time I call I always need to have more information from somewhere else. Never have …
If there was zero stars I would give them
That . Very unprofessional people have to wait for hours before I can talk to someone . There isn’t one person in charge of your case like most insurance. …
Their business need to me shut down!!! First they will have you on hold for hours and they’re no help. I recently had an accident and I called to give them my claim they told me 2-7 business days but I still had to call them about it. When …
They rude they don’t pick up they lie they have a man that call you hollering in the phone then hangs up on you they messed up my car from they storage now it has to be total out they don’t do nothing they suppose to I’m gone to sue them my car been with them for two months
BELIEVE IN THE BAD REVIEWS THAT PEOPLE LIKE ME ARE GIVING. The are the worst, I did the mistake to get my car insured with INSURANCE ON THE SPOT and when i got into a accident I had to contact American Alliance, they are the worst, terrible …
There should be a place with 0 stars and that’s the nicest thing I can say about these people. I had signed up with UAI and I was not aware or even told that they out source their clients to other companies. I had been with them for three …
Be aware. I am not a customer of American Alliance but was hit by a nice lady who had there insurance. I had my car fixed and my reputable insurance company paid for it. The next step was for my company to get reimbursed by Alliance. …
this is the WORST insurance company EVER! DONT NO SIGN UP WITH THEM! they take forever to answer the phone and they are very RUDE! I met all the requirements to get my settlement from my auto accident and they still found a slick way not to …
This is the worst Ins co I have ever dealt with. They don’t answer the phone, they don’t return phone calls, I doubt they even check their emails and voice mail. It’s been over 6 months since a drunk driver totalled my car and I received …
IF I CAN GIVE THIS PLACE 0 STARS I WOULD RUN FAR FAR AWAY I LOST SO MUCH MONEY DEALING WITH THEM! noone ever taught me about insurance i live and i learn let this be a warning !!!!
They get 1 star because I had to give a rating but do not Insure through this company. They have the worst customer service and they do not care about customer satisfaction or retention. Horrible company and how they are able to remain in business is beyond me!
A teenage driver with this insurance rear ended me on May 8 while I was sitting at a red light. I placed a police report and she even admitted fault in front of the cops at the scene. I submitted with my insurance that day and my insurance …
TERRIBLE. I GOT INTO A FENDER BENDER AND ONCE THEY FOUND OUT I WAS TRYING TO MAKE A CLAIM THEY EITHER PUT ME ON HOLD OR HANG UP. ITS BEEN ALMOST 3 MONTHS
On January 4th 2021 I got into an accident, it was not my fault, but the other party didn’t have an insurance. It’s been a year and a half and my lawyers are working on this and they said they never dealt with someone like them before. THEYRE SCAMMERS. Do not go with them, how are they in business???????????????-
Why did I have to be hit by someone with janky insurance. People! It’s not fair to the person you’ve just hit when you go with cheap companies. American Alliance is a terrible. They told me that their person wasn’t at fault when I was hit from behind while sitting at a light.
This company is the worst they find a way to tell you no we are not covering any damages because this this or that but they take your policy money right away
Margarita Granados has been the only good person that has care to help me throught this final stage of my accident that has been drag out with horrible representatives and managers that I have left countless voicemails to call me back yo …
Horrible is an understatement!!!!! Jesus! This is the worst mistake of my life. I won’t even refer this company to my worst enemy.
They have had my car for over 3 weeks and keep telling me the same exact thing every single day. They are horrible.
This is the worst company EVER. I have never had an accident. Someone backed up into me at work. I was parked in a parking lot. The other driver was at fault and paid for damages. I informed my insurance. And they dropped me with no notice …
Please
Please stay away from this insurance!!!!!!!!!
Save yourself The stress headaches frustrations depression all the above!!!!! Go somewhere else even if you have to pay a little bit extra stay away from this insurance company.
Their customer rear ended my car. I filed a claim and they said it would only take a week, a week later I have no answer. So, I called them but they kept me on hold for over 2 hours every time just for the call to be ended. I got a Lester …
This is the WORST insurance company I ever came across. My vehicle got into an accident November 2021 it is now April 2022 and they just now saying it’s a total loss.. It shouldn’t have took half a year to tell me u can’t fix my vehicle I …
This place is a joke! Someone who is insured by this company hit my car while my stepson was driving it and after 2 months of the run around, they sent me a check for $79. That’s not even enough to fill the gas tank! This place is …
DONT GET INSURANCE WOTH THEM! Was hit by an SUV and they are doing everything in their power not to pay for my car. I’ve called them MULTIPLE TIMES and have not received a single call. I spoke with multiple reps who said they were helping …
Waited on hold for 40 minutes hung up on called back waited on hold for another hour and 20 minutes hung up on again! I try calling a different department and they won’t even talk to me instant hang up as soon as you tell them it’s for a …
Honestly at first when i started off with this company they where quick on their game but now I’m honestly disappointed with their service and see why they are only rated one star i have been waiting over a month just for a estimate on my …
American alliance took my money for three years and when I needed them after an accident, they denied my claim, because I do ridesharing. I informed there approved third party brokerage firm at the time or the application that I worked …
I’m not insured by American Alliance but learned about them after their client caused an accident resulting in damages to my parked car. My opinion is that they do the bare minimum to avoid violating insurance regulations, which allows them …
Do not do business with them. I mailed them a check they cashed on February 1. They sent me a letter dated February 3 that they had canceled my policy. This was a Saturday night. I had to act fast I needed insurance right away so I found …
Should be able to give less than one star. I was rear ended by one of their insured. They are the slowest insurance I’ve dealt with. I have a car that NEEDS to be fixed. Also they should be giving me a free rental. They only cover $24 a day …
I purposely read all the reviews to see how if everyone felt the same way about oxford as i do. They absolutely treat me the same way so i know now that the reviews are true. Just how the saying goes everybody saying the same thing can”t be …
This is the worst insurance company I have EVER seen! I got into a crash early January of this year and this Insurance sent me to a place for an estimate and I did exactly just that. I took my car to another place for an estimate and to my …
My daughter had and accident that was a hit and run and she reported it to the police department and they stated that you should not need a police report to get your car fixed it was a hit and run and you don’t have plate number! So we did …
Worst insurance company in IL. Insure on the Spot and other third party agencies always quote for them for some odd reason. They definitely don’t have the customer‘s best interest at heart. Their customer service is the worst in the world. …
It’s a worst scam insurance company, they did not approve my medical doctors bills and it’s really hard to reach them and no professionalism at all.
I would leave 0 stars if I could! Horrible customer service and horrible all around. I was on the phone, on hold for over 25 minutes. When I finally got through, a representative informed me that they couldn’t assist me because I “didn’t …
Insured individual hit my car while I was stopped at a light on 12/7. Waiting almost a month and have heard nothing. Awful service.
Worst “insurance” company. Doesn’t pick up their phones, will not provide estimates and will leave you paying for everything. I feel sorry for anyone that gets hit by one of their drivers. Employees are useless and are trained to enforce deceptive business practices.
I would give a 0 star review if I could. I was in a claim on 5/17/22. Despite repeated calls and emails no one ever contact me about my claim. i eventually had to file through my own insurance company. after that was finally resolved i …
Worst experience. My car was hit by person insured by them, after 3 months still waiting for response. Have to use my insurance to fix my car .
Crooks! It should be illegal for this place to be a business. “Insurance” enough to appease the police. Period. Literally, does not help in any way, and cannot reach anyone over the phone. Waited over 3 months to recieve my vehicle after a …
If I can give them 0 stars I would. I was involved in an accident with one of their insureds on a rainy day who wasn’t paying attention that we were stopped to let kids walk across the street to get to school. The police officer took down …
It’s been over two months one of their broke âss customers rear ended my parked car drunk leaving the bar and I’ve yet to speak to a person who doesn’t respond back “give it 48 more hours and call back”. Unprofessional scam of a company.
If your reading this please call BBB PLEASEEE. Send letters call please. there has to be something done about this company! I sent them my own police report. And still waiting. I’m sick over this..
. My accident happened almost a month ago and im just now getting a response on how theyre handling it. Ive been on hold over an hr just to request a tow to the shop!
If I could give them zero stars I would. Customer service never answers and when they do they have no idea what’s going on. They’ll transfer you to a supervisor knowing they never answer. Supervisors will never call you back either. The absolute worst insurance I’ve ever had.
Trash insurance. You save $20 a month going with them instead of better insurance but get ready to be without a car for 4 months if you ever by god need to use your insurance and get your car fixed. Pathetic.
The wrong insurance company ever. I pay for full coverage and they told me that they wouldn’t pay an auto body no more then $20 for labor and they over paying for used parts. I call 10 auto body shops and all said that they don’t like …
I would vive this insurance a 0 if I could. They always take forever to answer the calls and when they do answer they don’t have a solution for your problem so you’re basically just wasting your time trying to call them. I made a claim against there insurer who hit my parked car and it’s been months.
The worst insurance company ever my car was stolen and they gave me such a difficult time trying to get my car fixed. Do not get this insurance company because all they do is lowball and steal people money I had to cancel my insurance and pay for the damages of my car on my own.
Worst insurance company to deal with. Completely unprofessional. They don’t care about you and the quotes they give you are absolutely absurd. Stay away from this company save your self lots of headaches. you will regret it. guaranteed!
Absolutely screw American Alliance. They will screw over you and your family with claims and avoid paying damages at all costs. They make up excuses and do everything they can to deny claims. Once a claim is made this insurance company …
Someone hit me that has insurance through American alliance. When he handed me his insurance papers and I seen “American Alliance” at the top of it I almost threw up because I know all about this company. The guy that hit me didn’t even …
if I could give this place no stars I would. notice I said place and not company because this isn’t a company not even close. I have been back in fourth with this place for two and half months trying to get my car fixed. I get the same …
If I could give a 0 I would. I was in a wreck in April totaled the vehicle and the insurance company is still pending a claim it’s been 7 months! They never answer the phones and are always rude.
To begin I have this insurance company because the rates are cheap. So with that being said I knew the coverage wouldn’t be the best but by law they have to cover your accident as long as your are properly insured and fill out your claims …
Best insurance ever I had a guy who at fault and hit from the back. I called American Alliance they took exactly 33 to get my refund. I paid 4k for my car they took care of my damages. I’m so happy I had full coverage because the guy didn’t …
If I could give this insurance company negative star I would. I was hit by their insured driver and ever since it’s happened every representative has been nasty and rude like they are being bothered by questions. It’s been over 3 months and …
THIS IS THE WORST COMPANY EVER ! My car was in a accident on October 25th they labeled my car as an total loss a month ago why am I still waiting on authorization from the total loss department ! That’s so inconsiderate. Than they went in …
By far the worst insurance company EVER! It appears to be a theme here. Their insured struck my parked car and two months later American Alliance is stating they can’t moved forward with the claim because their insured hasn’t provided a …
The worse company I have ever dealt with in anyway. It’s almost been 2 months since I was rear-ended in a hit and run NOT ONCE has anyone reached out to me. I have made all the phone calls to them and I’m not getting any answers. I have …
It has been 56 days since i filedmy claim and still nothing. Ill be calling my attorney today. In illinois the max is 45days. The insurance company will have to pay penalty. Ask a lawyer about filing a bad faith claim. Dont settle for mediocre service. Make them pay you for it
This is by far the worst Insurance Company. I was in an accident with full coverage and collision. The accident was the other drivers fault and I have been without a car for almost 6 months. All I get from them is emails and bs. Still …
Someone who was insured by this garbage of a company hit me and they were at fault. I provided a police report and they had the nerve to deny my claim because their insured didn’t answer their phone. The operator had the nerve to tell me …
If I can give this company 0 stars, I would. I know this company is affordable but even with full coverage, they take forever to help you out, they don’t even call to update or ask for anything that is needed, staff is rude. They take …
This company is such a scam. Believe the negative comments that have been posted here. I got into an accident with their insured and they are dropping the claim because their insured hasn’t picked up their phone. I literally have a video of …
Worst Insurance company ever. My insured was hit by their insured and it has been over 2 weeks since a claim has been turned in and they haven’t even reached out to either party. My insured has multiple thousands in damage to his car and this company refuses to do anything. This Company should not be allowed to be in business.
Run. Scamming unreliable company that will take your money. I called to get a reimbursement on my accident and after following all of the procedures and paying off what needed to be paid off according to the many representatives there, I …
Had them for 8yrs. Had a car accident avoiding hitting a deer. My truck was a total loss. No one ever called after the accident. I called so many times and never heard from the adjusters. Received the paperwork to fill out for my …
This company deserves all negative stars I get it cheap insurance equals poor service every review i read I experienced it from bad attitude to extra long hold time nobody ever called me I made all the calls every time I call they say I see …
By far the worst insurance company I’ve ever dealt with. Alex is customer service rep is rude and they will not help. My back window is busted out and they are not trying to do anything to get is fixed. I did everything the day I was …
Had an accident 4 days ago, still waiting to speak to SOMEBODY ..always on hold, never a return call..terrible customer service!
Filled out claim online..car has damage and I still do not have instructions from them as what I am suppose to do!! Frustrated, unhappy with this company!!!!!!.
Worst insurance company i had misfortune to come across. I was rear ended by someone who was insurance by this company. This company would not pay for the damage their customer caused my vehicle. Whenever I cal them for updates, they say …
I advise all to avoid this company like it’s a life threatening disease. Had a car accident which I was rear ended back on memorial day I was then told I had to pay for the release of my car from the car pound that It was tolled to from the …
This company is the worst. They lie and lie. They so quick to take your money for car insurance payments but when something happens to your car THEY DONT CARE AT ALL. It’s taking two months for my case. Unacceptable. Save your time and money and go with State Farm or another big car insurance company.
If I didn’t need insurance, I would not be with them. Definitely changing at renewal. These sad saps cancelled my policy after 5 days of not paying, I called and was informed that I had a five day grace period, this was not true, Secretary …
BUYERS BEWARE!!!
I would love to give this terrible insurance company less than a star. Some of …