Founded in 2002 and headquartered in CO, American Auto Shield specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. Our Vision: The first choice for service contracts. Our Mission: To be recognized as the driver of innovation in our industry by delivering products and an experience our customers value.
| Thursday | 6AM to 5PM |
| Friday | 6AM to 5PM |
| Saturday | 7AM to 1PM |
| Sunday | Closed |
| Monday | 6AM to 5PM |
| Tuesday | 6AM to 5PM |
| Wednesday | 6AM to 5PM |
1597 Cole Blvd Ste. 200, Lakewood, CO 80401
These are con artists. I paid $100 a month for a year and my timing belt needed to be replaced. I called to verify that this was covered and when the mechanic called they denied it say it was a lack of maintenance as to why the tensioner …
I purchased this for my 21 year old car and then decided it was not a wise decision. I cancelled within 30.days, as per the contract. I was quickly refunded my premium. I did not have to do any follow-up. This company was true to their …
Worse warranty company I have ever used. I work at a dealership and deal with after market warranties on a regular basis. This company tries to fix the vehicle the cheapest way possible. Nissan’s have issues with transmissions and instead …
Tow arrived on time as they said they would. Professional and a good job done.
I work at an auto repair shop and we did an alternator on a vehicle and Car Shield (American Auto Shield) was suppose to pay $172.00 on the job. I have called them three times and they keep lying to me and giving me the run around. They …
My transmission went on 95 in Maine. I called for roadside assistance and waited for 3 and a half hours and the tow truck never showed up. A state trooper ended up calling a tow for me and it only took 20 minutes but it costs me $120 out of …
I am a Service Manager at a reputable Dealer. Customer brought in a vehicle for repairs. American Auto Shield 1st decided to send an inspector to verify our findings. Fine. We have nothing to hide. 2nd they tried to deny the claim because …
Do not do it! Don’t use them! Find anyone else! Don’t waste your money! Only use them if you like taking your money and lighting it on fire for your amusement! Had a customer bring their car in and I realized early on in the process that …
Today is 07/09/2020 and my car has been in the shop since the day after Memorial Day. The motor needed to be replaced, myself and the shop my car is at had called to let American Auto Shield know my car had a special motor. The distributor …
Not for all the money in the world would I ever do business with them again! Hold time was 4 and a half hours after the 2 hour hold i was on earlier. My claim was a simple alternator and because I could not go another day without my …
I own an auto repair shop and I have tried to work with this company multiple times for several of my customers to attempt to get a covered repair performed, they don’t answer phone calls, they don’t want to honor the contract that the …
Absolutely the worst customer care of any service contract I have ever dealt with! Do not fall for this company, they are bound to not pay claims and if you have to get repairs done you will be jumping through hoops to get any help . Do Not Buy This Contract !!!!
In July 2020 I had a transmission replaced in my 2015 Chrysler Town and Country, at the dealership. American Auto Shield advised the dealership to replace the transmission with a used transmission. This transmission lasted approximately …
It took this insurance company 3 months to pay the dealership for the covered work. The dealership warned me that they would not recommend Car Shield AKA American Auto Shield. I started recording the phone calls and publishing it in their …
I have an open claim since December on a car that needs a transmission. The one assigned to the case has disappeared and not returned my calls or my emails. Since then, I have gotten the run around waiting on another claims adjuster to …
The worst place to do business. Make truck has been in the shop a 2month now.. The transmission they ordered was lost in shipping (they say)!! And they said when its located they will let me know ” However long it takes”. So we can take …
BUYER BEWARE! If I could give them -5 Stars I would! Do not, I REPEAT Do Not give these people your money! They will do whatever it takes to not honor your claim! That includes lying to the auto repair shop of your choice….that’s only IF …
We had to make a serious claim shortly after the warranty went into effect, and here it is over three weeks later and still no work has even started on our vehicle. It also turns out that they do not ever replace parts with “genuine” parts …
The lady at the payment center was great and willing to reinstate my contract but car shield was not!! My bank changed my cc a few months ago. A woman from car schooled called to collect payment. I happily gave her the payment. She …
I am a Auto dealership Service Manager. We work with many extended warranty insurance companies. Some are very good. Some are ok. American Auto Shield stands in a league by itself when it comes to apparent deceptive practices and non …
I am a service advisor and have dealt with several of different extended warranties! This will be the last time I accept someone with this extended warranty this is the worst extended warranty company I have ever dealt with! It’s so …
The very nice man was here ahead of schedule & got my car off to the dealer. A little more expensive than the last company, but gas is up. Thanks again to the oil companies owners.
This company is awful! You pay them upfront and they rarely get back to you. “We are busy and will call you back.” Once they actually check out the work, they find every reason NOT to cover the cost of the repair or parts. What a total …
I was never nervous on getting this outside warranty, just because a lot of shop doesn’t accept outside warranty, nor did the dealership. So I kept searching until I found the right one, they took care of my car with in 2 days of me …
I work for a dealership. This company is absolutely terrible. Every time we have to call to try and get authorization for a customer its over an hour before you get to speak with someone. I recently tried submitting online and they called …
It took over 1 week for my vehicle to be fixed because of multiple issues on their end. Then I find out they would only cover me for a car rental for 1 day! Finally tried to cancel and all i got was the hard sell to keep my policy, …
I do not recommend this company, they said I would cover towing up to 100 miles for free but still charged me half for less than 50 miles, I made a claim April 1st and towed my truck to the shop and they never put in the claim come to find …
I own an auto repair shop, this company was the worst warranty company I have dealt with to date. 1 hour and 10 minute hold times to start a claim. Followed their requests perfectly to work through the claim. 7 days later and still no …
Dear Automotive Repair Consumer,
American Auto Shield is a scam. I have been a Service Advisor for 20 years and never, have I ever, been so disgusted with a company. They will take your …
I used my benefits for the first time on Saturday. I was surprised. Enjoyed a hassle-free experience. I gave the support agent my contract number and a tow was dispatched promptly. What normally would’ve been a $175 tow only cost me $50 out …
Needed a jump or possible tow for my vehicle, been waiting 45 minutes plus just to get a representative of the Emergency Roadside Assistance on the phone. And yes I’m still waiting on hold, but what surprises me is that Brandon with …
I’m an advisor for a repair facility and have years of experience dealing with extended warranties. This is hands down the absolute worst extended warranty company in the business. Genuinely should be looked into for illegal practices. …
I called to cancel for my elderly parents and they were very persistent that we needed to keep the policy. After talking to “Mariah” she sent us to “Rafael” who was a complete jerk. We can’t cancel over the phone they said we needed to …
This has been the worst experience ever!! I have not gotten a response from them in a week! The only time we got any information was when we placed the claim and they said within 24 hours we would have an approval! My mechanic and I have …
I am a service advisor for a luxury dealership. I have had a vehicle here at the dealership since July 20th and still have not reach a resolution on turbo under boost problem. Not only did it take them nearly two weeks to respond to a claim …
Terrible place of business they do alot of Business with carshield, make sure you don’t Talk with Terrance he is a liar, it’s no wonder they are both so crooked and corrupt. I will be suing American Auto Shield and Carshield for breach of …
Be careful what they promise. If it’s too good to be true…it probably is. Their reps need to be careful what they promise to consumers. My first claim with them was an awful experience. I have been going to the same dealer service center …
My experience with American Car Shield as a subsidiary of Car Shield has been mixed. They are VERY difficult to contact as result of – alternatively – a dysfunctional call-back system and much longer-than-expected hold-times. When the …
Adjuster was very unprofessional Pete was his name tried to put cheaper parts on my car but wanted my approval to do so. After it took an entire week to approve car to be fixed (alternator). My Car is fixed now but can’t be released because they still haven’t paid. Save your own money and fix your own car!!!!!!!
Work as a service advisor and have dealt with this company twice now. Both times customers were out of their vehicles over three months. This is the worst extended warrant there is. Even the adjusters they send out to inspect vehicle do not …
They were extremely pleasant to work with and pick up of my vehicle was quick.
My agent Leann was efficient kind and got me scheduled for towing in no time. I was scheduled for pick up within 30 min of our call and the tow service was on time.
Most people only write reviews when they’re upset. It’s important to write them on good experiences as well. I’ve had the warranty for a year-and-a-half and in that time I’ve had two claims. One relatively minor and the other more major. …
I purchased a extended warrant from them and then read there reviews on The BBB and google and decided to cancel my policy. They are argumentative and very rude when I called to cancel.The last one hung up in my face after catching a …
refused to honor a transmission repair on my vehicle. Avoid this scam op as best you can. There was no reason to deny my claim i read over the contract three times. We are looking into starting a class action law suit.
No one that I’ve been to takes it and they have been collecting monthly fees from me over a year. When trying to contact them to cancel my contract, there was no answer. But the next day, I received a thank you for calling in my email …
I brought Carshield service because I heard about them on the Glenn Beck program. I have an issue with my car and my car has been at the dealership for 12 days and they still have not approved the repair. they are telling me it will be at …
My car has been in the shop over a month. The repair company and myself have called over 15 times since then and are still waiting on this to be handled. The adjuster never calls back, they linger things on for wayyy too long. worst …
I do not like writing bad reviews, but, this experience was so terribly bad. I feel obligated to share with any potential new customers whom may be considering using their services. If you’re reading this review with the intention of buying …
I was traveling from Texas to see my mother for her birthday in Ohio this past week when my car broke down in the middle of nowhere Tennessee. Holladay Tennessee to be exact. I travel cross country by car often to visit my family members …
Do not buy a warranty from these people. I don’t usually give negative reviews but I have to say to people, don’t ever waste your money on this company. Transmission claim: 4 weeks later!! They want a complete tear down of transmission. …
Nice at first.to say the least
And future don’t look good either
People beware …
I have paid for this Auto coverage and just paid it off. They will not pay to cover the total cost of repairs. The master motor to let the back windows up needs to be replaced the cost is 778. This coverage only pays 183 of that cost. I …
Do not use!!!!! Find a different warranty company!!!! They are a “vender” for Carshield, and they are nothing but a scam.
My car was down for 2.5 months while they went back and forth with my shop. …
Poor service provided to me. Per contract it was my responsibility to pay for the covered vehicle to be torn down for complete diagnosis. I authorized the repair shop to do so knowing this would be my responsibility. …
This company is extremely unprofessional and not responsive. My car has been in an ongoing investigation for over 2 months from the company making countless numbers of mistakes looking for every reason to deny my claim. My vehicle has been …
Did repairs for a customers vehicle and have been waiting two days for payment from American auto shield! Excuses excuses is all I get cheap company all they want is the customers premium and then they cry and whine and cut corners with the cheapest parts possible! Never again will I take a vehicle in with this contract company! 😡🤬 …
I’ve been paying $100 a month for close to 2 years and I file a claim because the water pump failed. They denied my claim because one of their loop holes is they can deny your claim if any fluids are low in the vehicle. Obviously my coolant …
I’m a repair shop and i had couple customer summited claims for repair to this company and got declined. they don’t cover any electronic parts on transmission and now on days all transmissions are electronically controlled. they will find …
I would give this company 0 stars if I could. The worst communication possible. Find every little reason to try and not cover your claim. The advertise how simple and straightforward there claim process is yet was the complete opposite. Me …
I have been contacting this company since Aug 30 about a claim on my car because my transmission went out. Nothing has been done at all!!! …
Have been in the auto business for over a decade and this is by fair the worst warranty I have dealt with to date! The adjuster Chris Drennan was ignorant & condescending to say the least. To summon things up he authorized a claim for one …
My husbands work van is in the shop. His alternator went on Wednesday, what should’ve been authorized within 2 hours is STILL not authorized! The shop has the part, all they need is the authorization. His van could’ve been done Thursday and …
The AC went out on my 2014 Jeep Grand Cherokee. I took it into my Jeep dealership for repair. Car Shield covered the cost of repair minus my deductible. Saved me over $1500. Wouldn’t be without Car Shield.
I like car shield in general and from past events car shield had stepped in took the bill, I was really thankful. I understand as a business they will do what they will, my past repairs always had the negotiation room and ends up they …
Eventually my claim was processed, and all the employees with whom I spoke were all pleasant and helpful. It was difficult to get them on the phone (their phone system was down for a week) and my car remained in the shop for over 3 weeks …
All I can say is WOW.
I’m a manager at a repair facility and called in to ask them all the information they needed to start the claim so I can get it to them Asap to start repairs …
I am going through it right now as we speak with this company. Long holds all day and after being on hold 2 hours it automatic hangs up and u have to call back. My car been at the dealer for almost 3month waiting for feedback and nothing. …
6 months ago I gave this company a single star without any written reason. I tell you now why. The service has not changed at all. we have had a customers car since the 15th.(today is 9/29) Never ever received a call from AAS. We’re told …
I have had 3 fairly new vehicles insured with them and paid about 600.00 a month, for the to deny a claim under 1000.00. I have given them over 5000.00 . At this rate I could have saved my money and paid out of pocket for my own repairs. …
Do not buy this warranty. I was three payments away from paying off this warranty. I canceled it because I am in the process of selling the car. I canceled the policy back in July sent them the cancellation notice. They said they did not …
THE WORST COMPANY I HAVE EVER DEALT WITH. 100% DO NOT RECOMMEND, you are better off paying out of pocket. They lie about what they cover and make their contract misleading so they can pull BS when its time to use them. I just came out of …
This place is the worst! I have been dealing with them for over a month trying to get an adjuster to deal with our repair. They have been called multiple times and have no record of it. This place is awful. I will never use Carshield again …
This has been the worst experience that i have ever had with a warranty company. Took them 5 weeks to finally approve the repair on my truck. They never called or contacted me to keep me posted on what was going on or what documents that …
I am not a clent of American Auto Shield but I am a repair facitly that untill now was accepting AAS warrnty work. NOT NO MORE> I first open a claim in the first week of December to repair a transmission. They request me to take …
I was so thankful that I had American Auto Shield when I was out on a busy day searching for property for our buyer client. At an appointment, I had my hands full as I exited my car, not noticing my key’s were on the shift console. …
Not for Springfield IL area. Some of the staff did not use map service, they think a towing to/from Peoria, IL is 4 miles
Its the worst experience I have had with a car warranty ever. They wanted so many hoops to jump through but only gives you the hoops every 4 or 5 days to jump through. So where’s your vehicle all this time setting and waiting at the mechanic so far mine has been there for 8 days waiting for a condenser change in the A/C.
On 4/5/21, my truck began running hot. I didn’t know what was going on, therefore, the next morning I took my truck to Firestone. I was informed that I needed a new radiator and it would cost me $1600. I called Car Shield to see if they …
If I could give them no stars I would. I took my car to the shop around June 4 and the dealership figured it was a line in the transmission that was causing issues. The dealership tried calling the adjuster and the adjuster would call him …
I am a service manager at a repair facility. American Auto Shield (Car Shield) is by far the WORST company for any customer to spend there hard earned money on! They do not care how long it take to have the customers car repaired. There …
They jerk you around heavily. They were asking me for receipts for purchasing oil yesterday. This scam company should be out of business. I guarantee most of these 5 star reviews are either computer bots or people working for them giving th 5 star reviews to off set all of the negative 1 star reviews.
I learned to get good results/business & to get your car repaired with Car Shield is that you need to read your contract before making any claims. If you don’t understand call customer service to see if they can answer your questions. …
My facility will NEVER take this company again. 1 MONTH for a engine claim and still nothing. Every time we speak with someone it takes 45 minutes to get off hold, when they answer they can never answer questions. Your adjusters also need …
My husband owns a garage and we have a claim with this company for a mutual customer. Please do NOT ever buy an extended warranty from this company. They never call you back and they have not sent anything to us saying that they had …
Great service. Kept me well informed of ETA of tow truck and who woul be coming. Very professional and polite.
My car battery died and I was shocked at how quickly the technician arrived to jump my car! It only took about 30 minutes!
I would give a zero star if I could. My car has been at the shop for 3 weeks and parts are still not to the dealership yet. I have called customer service 5 times for one repair. I have talked to managers and no one has apologize for all of the miscommunications and/ or the time this is taking to get turned around.
If you’re looking for an extended warranty DO NOT GO WITH THIS COMPANY. I work for a dealer and I have a vehicle that’s been here for OVER A MONTH waiting on authorization. When I speak to someone they either state that they’ll “expedite …
We operate a repair facility in Texas with multiple locations. This is the absolute worst “warranty” you can buy. They rarely cover the full cost of the repairs, want to substitute sub-standard parts for OEM, or even used parts. This is …
Used this warrenty service twice, one for transmission once for injectors both times my truck was in the shop for over 2 monthd while the adjuster did his work. And in the end both claims were denied coverage and ontop of not having my …
The dealership worked well with the CarShield account, and got my repairs done in great time, a day and a half to wait for parts, and 1/2 day for repairs.
I was very impressed with what my Car Shield Warranty covered. I am so grateful that I picked Car Shield for my car warranty. Try it you won’t regret it.
This company is the worst. Nothing happens with any sense of urgency. They NEVER take the dealership/repair shops word on what’s wrong. It’s always they send out inspector before anything happens & this is very time consuming. When they do …
The worst warranty company ever
Truck been fixed for almost 2 weeks and the shop haven’t heard back from American auto shield warranty and they trying to drag this claim out so I can just pay …
I have taken my 2014 Ram 1500 with the gold coverage through car shield which is through auto shield, to the dealership because it was shifting oddly. Dealer ship told them and I it would need a new transmission. The adjuster on the claim …
Do not, I repeat Do Not get car shield/ american auto shield.
Jason the adjuster refuses to call back, answer phone calls, give approvals.
I have a 2012 Dodge Ram 1500 Hemi, 51000 miles, single driver. This truck is in …
I was out of town and brought my vehicle back to be looked at. They discovered the problem and even BEFORE they called they told me this is the worst company they have ever worked with. We were on the phone for an hour and a half. I was …
I am the General Manager of a full service automotive repair facility. I deal with multiple warranty companies and have never had as many issues as I’ve dealt with from these jokers. This was our first time working with them and will be the …
Worst company I’ve ever dealt with. Jeep has been in the shop for 41 days due to oil pump failing and seizing up the motor. I was told on several occasions by the adjuster and the manager that it’s being approved only to find out today …
I had a great experience with Roadside Dispatch. The agent I spoke with was very friendly and courteous, and quickly found the nearest available towing company. …
If your claim is over a $1,000 dollars it is not quick or easy. You don’t have any rental coverage until they approve the repair and even then you may only qualify for one day, even if THEY took over a week and a half to come to a …
I wish I could give negative stars, they deserve it! This has been the absolute worst warranty company to work with. you can hear the screaming kids in the background if they ever answer or call back. Our customers car has been at our shop …
Absolutely the worst possible! My service center called on 03-22-2022 to file a claim. The Inspector came to see my car on 03-24-2022 (needs a motor mount and transmission mount) and uploaded his report on Sunday 03-27 for the Adjuster to …
I am a service manager at a repair facility. American Auto Shield (Car Shield) is by far the WORST company for any customer to spend there hard earned money on! They do not care how long it take to have the customers car repaired. There …
With Auto Shield, I love that I have top of the line coverage and towing if anything ever breaks down on my car!
I have the worst claims adjuster on earth. My vehicle has been in the shop for a transmission repair for 7 weeks. This guy Jason S will not return my calls and he is extremely slow about calling the repair shop. He’s asking for a tear down …
If I could give 0 stars, I would. I had an unexpected repair that was needed and took my car into the dealer. It was the most miserable experience trying to get the covered part fixed. I was lied to and transferred to a dozen different reps …
It is tricky to do business with
car shield/ American auto shield its confusing talking between the two you can be misinform it’s my experience they will lie to you wasting days trying to get …
Absolutely the worst company to work with!! They have great commercials saying they cover all components in a vehicle but in actuality they will only pay for sub par components that they send in which in turn makes they customer wait weeks for the repair to be completed. STAY AWAY FROM THEM!!!!!!
If I could rate them a 0 or negative I would. This is the absolute worst company I’ve ever dealt with. Records were sent that was apparently never received but I was not informed until I called to see if they were scanned. My truck sat in …
Been in the automotive service industry for 15 years, this is the worst warranty company I have ever worked with. Car was at our repair facility for 1 month, they sent an inspector, asked 50 questions, requested oil change records, claim …
If anyone sees this please read before wasting your money on these thief’s. Recently filed a claim after being told I was in no waiting periods and the day I called to make sure the woman (Gail) even tried to get me a tow truck. Long story …
They took over 6 weeks to determine if they going to replace my transmission or part it.
I filled my rental car reimbursement. They would only pay $280.00 on a $3500.00 …
Overall, they are good but their hold time on the phones are absolutely ridiculous. NO ONE should be on hold for 3-4 hours (LITERALLY, NO EXAGGERATION). That makes absolutely zero sense. It doesn’t matter what time of day you call, I’m in …
The US Department of Commerce and the Attorney Generals Office is a good place to start when dealing with these people,who are partners with Car Shield,the most professional thieves,crooks and robbers I ever met.They will go as far as …
I have been a service advisor at Mercedes Benz for about 6 years now, and I have personally never dealt with a company as horrible as American Auto Shield. I am always on hold with this company, and can never get through to the adjuster …
This is the worst company to deal with. They are incompetent they do not have their business together they are a fraud. You speak to someone and they claims you never called after you been on hold for hours and you have proof. They have …
If there was a no star option I would have marked that. This company is completely incompetent my truck has been at the repair shop for 3 months. They finally got an inspector out to verify the rod sticking out of the side of the block last …
SCAM ALERT…. SCAM ALERT…. FRAUD ALERT…. FRAUD ALERT…. DO NOT GET CAR SHIELD OR AMERICAN AUTO SHIELD……………… GIANT SCAM…… …
Very friendly, and easy to work with but all paperwork and procedures need approval as you encounter. Good company.
I strongly recommend AGAINST using this company (who partners with Car Shield). The transmission went out in our van, which should have been a covered repair. We notified them first, the dealership sent the repair estimate, and then we …
These people are liars… they take your money and will worm out of paying for anything.. customer service is horrible if you try to make a claim.. they do not communicate or notify you of anything.. they have built in loopholes to keep them …
As a repair facility, we’ve been trying to get payment for a week. Everyday I call them several times and they continue to tell me the same thing, “you’ll revive payment by the end of the day.” And it never happens. My customer really needs their vehicle. And we really need to get paid. Very unhappy.
Took my porsche macan to the dealer for a transmission problem. After checking they diagnosed it as a valve body in the transmission. Tha adjuster looked at the estimate and said it needed a solenoid not a valve body. The solenoid is part …
I should have listened to my gut feeling after reading all the reviews. I still went ahead and purchased through Car Shield. They re-sell contracts on behalf of American Auto Shield, and you wont know this until after you purchase. Go to …
As a former employee, this company along with the vendor of the contracts they write ( Carshield ) is a scam and a terrible business model.
As A Partnered repair facility with American Auto Shield i’m warning you to stay away Seems every customer i have that has these people have nothing but problems getting their issues/repairs resolved. And some of these customers have been …
This company should end. It seems like every call and every representative try to find a way to not help with a claim. They lie straight up, and my dealership can confirm. They create more “needed” details which seems to turn into excuses …
One of the worst warranty companies I’ve ever dealt with, kept my vehicle tied up at a shop for almost 4 months with no rental coverage because their rental coverage is not realistic .. nowhere in America can you rent a vehicle for $40 a …
Today marks day 19 of my car sitting at a shop while this company argues back and forth with the shop. They’ve now asked 3 separate times for more and more tear down. I’ve been assured by the shop it’s not necessary and the cost will be on …
Beyond frustrated at this point! I may need to have my Attorney involved!! Put in a claim 3 months ago on my vehicle! ! My car has been at a repair shop during this time! with no follow call from Representative and sensitivity of my …
I am applaud by the fact that we joined up with this company and everything they offered when we signed up was a fraud. I was told that most everything on my vehicle will be covered. Now that we went to see about any fixtures on the …
Make sure that you read the agreement. Wanted to cancel mine because I didn’t really need it but they wont cancel it and the guy I talked to told me that his not canceling that he can argue with me all day so I just paid the warranties …
A shops worst nightmare. hard to deal with will not pay for repairs that are covered and have to spend hours on phone with them to get paid For anything will not return calls 30 min or so per call i have called 7 times to get paid so far …
I would like to thank u for ur speedy service that i requested. Everything went well the service was very professional the driver u sent knew what he was doing. I felt very safe. The dispather was very professional, she listen to my problem and provided me with service very quickly. Thank u again
Today makes one month that my truck has been in the shop for a timing chain replacement now they had to send out a investigator to take pics I called today now they said they have to send they report upstairs for a review saying I drove to …
The day after i signed for car shield my Santa Fe had got a flat tire. I called customer service and they set me up quick with a tow truck, that was there right on time. I did not know that the spare tire was under the vehicle. the tow …
Had a great experience. Was done in a timely manner. The service was conducted in a professional manner. Would recommend Carshield to anyone.
To ANYONE out there looking for an auto warranty company for your vehicle, DO NOT select American Auto Shield (AAS)!!! This company has to be the WORST car warranty company ever. I DO NOT highly recommend this warranty company to anyone. …
The tow company showed up way before estimated timeframe. The guy was very helpful and friendly.
Treated me better than the dealership, who repaired my truck, even if you have a vehicle warranty, u should add carshield.
They do not honor their commitments. Your claim will be denied automatically for any excuse they can come up with. Waste of money
STAY AWAY from this 2 bit company!!!! Just the WORST to deal with…. They want to put the cheapest parts on to repair a customer vehicle, and then only pay a small portion of what the repair should cost…THEN, after all that, won’t make …
I had a repair approved by an inspector months ago (3+ months). I am still waiting for reimbursement from the company. They have made me jump through so many hoops just to get the money they owe me for repair. I speak to one agent, and she …
The phone rep’s were very helpful, they answered all my questions . My whole dilemma was resolved in 2 calls. 1 to get my account number and 2 to set the towing up. They relieved my headache literally!
Never ever will we accept American auto shield for a repair. They will string you along and in the end not cover what they said should be covered. Terrible communication with our shop and customer. Modern day scam!!!!! Complaints also filed with BBB and attorney General
Completely the worst insurance company I’ve ever worked with. I’ve been without a car for a month now because the adjuster doesn’t communicate at all with my dealer ship unless I call two weeks in a row to harass them. This is absolutely …
Please do your research before selecting this auto warranty. Ask your dealership who is the best auto extended warranty company first! Run from these folks.
The entire process of Roadside Assistance setting up my towing, to have my Mini Cooper S repaired was seamless! The Customer Support Agent was friendly and helpful!
Was a bit leery on whether this would actually work when it’s supposed to. My truck finally needed some detailed repairs and I had my shop get involved with Car Shield. In and out of the shop in a few days and paid just $100. No problems …
Called customer service to cancel my subscription and though I can appreciate the representatives attempt to retain me as a customer, she kept interrupting me. By the end of the phone call I had to clarify by extreme measure what my wishes …
Horrible customer service. Read reviews and check out other options. Customer service representative not trained enough to help you with issues and are reluctant to escalate you up the management ladder for information they cannot provide. …
I have a policy with Car Shield/American Auto Shield and found out today after the repair agent tried to file a claim, that my policy was labeled inactive three months ago though they’ve received my payments monthly the last four years. …
RED FLAG: I signed up with American Auto Shieldd for the extended warranty today 12/30/2021. I was offered the PT Gold plan and I paid the 1st initial fee but then something told me to read All the Google and BBB review and saw that this …
Buyer beware. This company is a scam. I work in the Auto Service Industry. The company will do anything to not pay your claim. If they do it is at a low rate and you will have a huge bill to pay anyways. Do not buy this or any …
We are stranded in Amarillo, TX with our two elderly dogs after having our air conditioning fail in the New Mexico desert on the 2nd day of our road trip to Miami. AAS has been uncaring and less than helpful. In response to a diagnosis of a …
Deon with Veterans Towing & Transport was very professional, and efficient. He had a wonderful demeanor and great customer concern. We’d like to request him for future towing needs.
Joined only to be told that my turbo isn’t covered when it CLEARLY states in my Contract it is covered. I make sure to read the fine print to prevent this from happening, I recommend you do as well. Disputing this with the Higher Ups, and I’m hoping I don’t get the run around.
Cant take it any more!!!
I’ve been on hold for over 2 HOURS!! Here is the proof!
My car has been in the shop for over a week with no response from car Shield,,,,,is this place a scam,,,please let me know,,,ty
This place is the worse. Everyone is clueless and the only answer is to send it to escalations and wait 24-48 hours to follow up. My car has been in the shop for three weeks with no response from the adjuster and no one is being held …
I’ve been a manager at a transmission repair shop for 30 years and have delt with many extended warranty company’s , American auto shield is by for the shadiest of all, after nearly 3 weeks of back and fourth providing additional …
As a repair facility, we will not be accepting any further customers using this companies insurance unless the customer is pre-paying and the insurer is reimbursing the customer. …
I own and operate a repair shop and my experience with American Auto Shield was definitely not pleasant. Customer vehicle was repaired and picked up, and still have not received payment. Everyday I’m told, our payments department is 1-2 …
My car has been in a repair facility for over A MONTH. We’ve been calling, and calling, and calling. They respond rude. Or they say the same generic thing Over and over again. My claims been sitting in “client relations” for over 3 weeks …
As a service advisor for a repair facility, American Auto Shield has by far been the WORST warranty company I’ve ever had to deal with. They don’t want to pay anything for their customers and they sure as heck don’t want us to be able to …
I have worked with many extended warranty companies and this is by far the worst company I have ever worked with! Once your claim is opened they do not contact you back and leave you on 2 hour holds just to be hung up on. The adjuster had …
I AM A REPAIR FACILITY – THERE ARE SEVERAL REPUTABLE WARRANTY COMPANIES THAT WILL TAKE CARE OF CUSTOMERS. THIS COMPANY IS A LEADER IN THE INDUSTRY OF BS! THE 2.8 REVIEWS IS RATHER HIGH FOR ALL MY EXPERIENCES WORKING WITH THIS COMPANY
THE ABSOLUTE WORST!
I’ve been without my car for over two( going on three weeks) due to the ineptitude of this insurance company. My mechanic has done EVERYTHING they requested, …
This Extended Warranty Company (that I was not scammed into, btw) is great. I hadn’t needed it in the first year of paying for it but once I needed service I was able to secure a tow with ease. The towing company arrived in a very short time (relative to normal tow wait times) and the driver was professional. 5/5 would recommend.
The transmission in my vehicle recently failed and needed to be replaced. I spoke with the adjuster and everything seem to be fine and I thought they would approve my claim. A few days later my repair facility notified me that they denied …
ABSOLUTELY the worst people to deal with. DO NOT use CAR SHIELD or this company. Car shield is a broker. You sign up & the send your co tract to a third party. I purchased full coverage for $90 month ( car was used but low miles) after …
Not a customer, but work at a repair facility. We used to have no issues taking in any extended warranties, but now American Auto Shield and any sister / parent companies are no longer allow at our shop. Some of the people working the phone …
By far the worst I don’t even have the warranty I’m a service advisor that has to deal with them on the behalf of their policy holders
Getting anything done is a long lengthy process I mean weeks to months …
Service advisor here. Been waiting on payment for over a week. Took them over a month to even authorize. Still holding customers vehicle. This happens everytime I deal with this company. Will be the last time I accept that warranty company
UPDATE: Car Shield takes your money every month and then won’t cover you if you don’t pay for things like regularly changing and flushing your transmission fluid beginning from the day your car left the car lot (all the stuff people who can …
They take along time to do something and then they denied to replace or fixed the problem in my case was my engine timing belt that riun my eng and they said no to fixed it with the excuse that there was sluggish oil in my eng when …
Easy company to work with, quick response and handled my claim with ease. Saved lots of time and even more money with this warranty!!! HIGHLY RECOMMEND!!!
im a repair facility and this is the whorst company to deal with. they authorized a repair 2 weeks ago and i still dont receive my paymet, i spoke to a manager and she only hung up on me when i was explaining the situation.
American Auto Shield (Car Shield) has been a God send. Your Roadside Assistance is awesome and always makes sure that whomever they send out to help me is the upmost in promptness, courtesy and reasonable. Thank you.
I’ve see all the terrible reviews, heard all the horror stories, and I bought a service contract with this company anyway… for an old Dodge Ram with 220k miles. Here I am a year and a half later with a new cooling system, a rebuilt rear …
The rep was very knowledgeable and assisted me to conduct preventative maintenance so that the issue would not recoccur.
I commend American Car Shield Executive Vice President Jason Currier, for swift and prompt help relative to my claim. Your a man of honor, and I thank you.
Sincerely,
Theodore B. Savage, J.D.
I am a service adviser for a dealership and deal with dozens of extended warranty claims a week. In most cases, I spend between 5-20 minutes per phone call to these companies. That is not the case with American Auto Shield. I started a …
If I could give 0 stars I would. If you want your car protected and want fast service if something happens to your car, DO NOT DEAL WITH THESE PEOPLE!. Nothing but a bunch of crooks. My car has been down for 3 weeks. I was told that …
Stay away. Stay far away. A colossal waste of money.
They will find an excuse not to cover a repair.
Be your own insurance. Bank your own money each month into a repair fund. If I had done that I would have saved money even after two repairs.
ZERO STARS!!!!
I bought CarShield but apparently in NJ the actual warranty is administered via …
What a terrible company. They just waste your time, never return calls, emails, nothing. I feel sorry for anyone who actually has one these warranties. My advice, don’t both, look elsewhere for an extended warranty.
My name is Donald Thomas I’m a customer of American Auto Shield. I’m having a very difficult time trying to get them to fix my car. My car has been in the repair shop for 18 days now and counting. They keep giving me the run around, they …
As if another bad review will make a difference. Customers and repair facilities avoid this company at all costs. If you’re a contact holder, cancel it and with a reputable company, (personally I’ve never had an issue with ASC). I’ve been …
Terrible company. My vehicle has been in the shop for a month and they still haven’t authorized repairs. I’ve gotten the run around for several weeks. It is clear they are finding ways to not pay entirely. This company is terrible. Find a better warranty company for your vehicle because this place is not it.
I’m writing this on behalf of my in-laws. They have been put through the ringer this week trying to get American Auto Shield to do anything. They have provided all necessary information required by the person they spoke to on the phone …
First, I would like to put minus 5 if I could. I just had a claim for my 2011 Audi A6 engine mounts and American Auto Shield wanted to use aftermarket parts that was not OE standard (original manufacture standard). They only authorized $600 …
Absolutely the worst extended service contract you can buy. They spend all their money making commercials and making spam phone calls.
This company is terrible. I wish I could give it a minus 30! They literally work together to figure out ways not to pay claims! Do not use them and run away from car shield!!!
Absolute worst extended warranty company that our company has ever dealt with. They make the claims process much harder and time consuming than any other extended warranty company and then mess up the amount they pay once the repairs are …
This has been the wort’s company I work with, despite everyone pretending that I don’t know anything or what, the services to settle a claim is worst more that 45 minutes waiting and talking with different agents for no solution, in the end …
I reported a claims to Car Shields immediately when my Audi error message confirmed to turn off engine and check coolant. I drove it to Oil location and was confirmed my water pump had been leaking for a while. I had a broken water pump …
This is by far the worst company I have worked with. Terrible customer service and the company is just a scam. It gives people hope where there is none and rips everything from their hands when they need it the most. Good job guys. Wow. And Paris. Wow. Find another job
I called in to get a jump start, after I was put on hold for 15 minutes I hung up & then got a text with the provider. The provider was great but, after being a customer since 2020 with Care Shield not so much.
This company is like most insurance scams. Take as much money from you and don’t deliver any on their end. I pay my premiums and can’t get a gauge cluster fixed because they need the mileage. Except for the mileage is on the gauge cluster …
I am lucky enough not to sign any contracts so I can leave them without any fights.
They will pay for your repairs but will never cover what you will be paying your …
Hi. We still have not seen an inspector after months in the shop. We have been without a vehicle sense memorial day weekend. Our one vehicle that is home broke down and we had to rent a vehicle for a few days and use uber because we did not …
If I could give zero stars if would l. I have complete documentation regarding horrible customer treatment and costly deception. Save your money they will take your money and delay delay and not at all do what they promise l.
Insurance scam. This company refused to pay for a rental car. They lied about sending the parts, which they never did. I am stuck with the rental fee of $301.23. I will file a complaint with the AG here in New York.
The driver Joseph was very courteous and helpful. He let me know what could be the problem, which I insisted on getting a new battery since that was dated 6/17. He steered me to Battery plus where I bought a new battery had my car checked …
This has been the worst warranty experience of my life and I have been buying and using warranties for over 35 years. My vehicle has been in the shop for a month and I still have not gotten approval for the work on my car. I even had a …
I am a service manager at a Ford Dealership, and this company is not accepted here anymore nor at any of the other 60 dealers under our ownership. They Do Not want to fix customers cars, they take weeks for approvals, they do not return …
No communication skill, they lie and just make a hold up dragging around. I don’t have a rental car and they did not tow me and my car has been in the shop over a month and the mechanic is going on vacation. It’s time for another warranty …
Horrible communication, dishonest warranty company. As a repair shop they approved a warranty claim without explaining any details. acknowledged their error but would not pay bill and expected the client to pay the bill although they pay a high monthly fee to have the warranty. Would not recommend this company for warranties at all!
Worst company to deal with. I have had three claims and they have found some reason (loophole) to get out of paying for the repair. Horrible horrible customer service – once they decide the claim is denied that’s it, no one who will answer any questions or return a call. Stay away from purchasing any policy from this company!!!
Complete trash! Do not ever use them they will deny claims and when u get a rental you will pay the taxes as well.
You are better off saving your money. …
I will admit, it certainly depends on the rep that takes your call, but if you get the right one, like Khila Johnson, then she will be sure to take care of you. She reached out to a difficult dealership to make sure my claim was handled in …
The worst company to deal with. They will work harder at getting out of paying for a repair than they will to keep a customer. They request more and more documentation and then find a loophole to not cover something. They will gladly take your money every month. Save your money and don’t purchase a policy from American Auto Shield.
If I could I would give them a -0 stars.
Worst warranty I had in my entire life. They said we had full coverage, but they only wanted to cover $402 for a waterpump and labor, when the estimate I got …
Do not purchase these contracts. I have been on the phone for 5 hours as a repair shop advisor and they are making the customer pay for parts and pay for labor after on a recorded line the authorized the labor. Now they are declining the full labor holding the customer accountable. DO NOT PURCHASE FROM THEM!
I had great service. I was told one dealership wouldn’t take the warranty. Went another dealership, they took the warranty and car shield paid for the whole amount and paid for a rental car.
My Car has been at the repair shop for 2 weeks and they’re talking about an adjuster has to view the claim before they can start the process. They will not approve me for a rental and it almost Thanksgiving. I have no way around, I will be dropping Carshield next month.
I always have good luck with this warranty. This was the first time, however a tow truck did not respond – at all that was Supreme Towing – I kept calling and after 6 hours I finally asked American Auto Shield to cancel. They called Legacy Towing and they arrived in less than 45 minutes.
I needed work on my 2014 Chevy Cruze and I was easily able to get ahold of the adjuster that was working on my claim. Shout-out to Scott Price, he was very professional, listened to my situation regarding the payment arrangements I needed …
Don’t waste your money with this company. They are a bunch of crooks. They will give you the run around, waste your time and then not even fully cover the very few things they advertise and put into the contract. They expect that people …
DO NOT DO BUSINESS WITH THESE PEOPLE!! I took my truck in to get my ball bearings replaced. They told the mechanic that they would only do business with the shop if AAS could ship them the part. Who in their right mind is going to accept …
I wish I could give no stars!!!!! As soon as my car started to make a noise and the light came on I parked it in the driveway. 2 days later I took it to the shop. The extended warranty only wanted to pay nearly nothing of the price saying I …
American Auto Shield!!! My shop performed a repair to one of your clients and you have not pay me since 9/27. I called ten times to collect and every time you indicate you will issue a check. You are need to pay your bills! Services were provided and approved but not paid.
Buyer beware!! My mechanic opened a ticket in March so the information was on file. American Auto claims I wanted to too long to get it addressed and refused to cover. I get the call while the car is on the rack. The person on the phone …
This company will only get 1 star from me after being a policy holder for 2 years now. The customer service was very rude and non-helpful with my vehicle repairs needed on my Range Rover, been in a rental car for two weeks with no help on …
If you can give a minus on the rating I would, spoke with 2 different ladies about my claim being denied, both were very rude, I asked to speak with the adjuster who denied my claim and was told that was not allowed, was told to read the …
The worst company I’ve dealt with. Veterans, Law Enforcement, First Responder and Senior citizen’s please STAY AWAY FROM THIS COMPANY!!! Please heed my warning when I say, DONT get involved with them! They will give you the biggest …
If I could give them a 0 star I would! This is the worst company that I have ever done business with in 47 years! They will look for every little thing to get out of paying and covering your vehicle. 1 morning my wife called me at a …
My car has been in the shop a month and it’s just hoop after hoop I’m having to jump through. The customer service people i have spoke with have been great but the adjuster handling my claim is terrible. Everytime any documents or …
The representative was very attentive to my towing needs. She was very dedicated to finding me the right towing service company that was within the cost guidelines. The tow service came exactly within the 30 minutes as stated. Thank you.
The driver of the tow truck was fabulous! He was so nice and very thoughtful…stayed with my daughter and me until our Uber driver arrived to pick us up at the Exxon/7-Eleven (where my car was) since they had already closed. You are so fortunate to have him as part of your team!!!!
Literally the worst auto warranty company on the planet. I called them to clear a repair, sent the car in, they cleared the dealership, they cleared it to have it towed there, and then the dealership said that they don’t accept the coverage …
Whatever the word is for a bowel movement that is appropriate to place here: “Blank iest” company on earth; do NOT Use this insurance scam. If you try to call for anything other than to start a NEW policy, NO ONE KNOWS WHAT THEY ARE DOING …
After dealing with my own insurance on trying to get a tow truck and to no avail of finding one, the lady (sorry not trying to be rude, but I forgot her name) stay on the phone and worked on finding a tow truck to give me a jump start. I …
RUN IN THE OPPOSITE DIRECTION AS FAST AS YOU CAN!!
This company is a joke!! A sketchy one at that!! I had a power train plus policy. Ended up needing transmission work. Ended up costing over $6k. They didn’t …
Fast, efficient and straight to it.
Based on the reviews I wasn’t hopeful. They not only paid for my repairs, also provided me with a rental until the repairs were complete. By far best decision I’ve made. American Auto Sheild thank you!
As a service writer for a major dealer group I can tell you that this is one to avoid. Just had to give a customer a huge bill after waiting a week for authorization on repairs (which did get approved after inspection that was delayed 4 …
Almost 30 years in the automotive business and having dealt with countless warranty companies, I can say that American Auto Shield is hands down, the worst. They do not have the ability to look up established labor times, have no regard for …
SCAM ALERT! BUYER BEWARE. I purchased a contract in 2022 and had a repair come up for my transmission in 2023. After much discussion the repair was not covered (so be it). That is frustrating in its own right AS TRANSMISSION IS CLEARLY …
I was very pleased with the folks at Auto Shield. They were quick and worked great with Dodge. I had the differential go out on my truck and they took a $2500 job down to $207. $100 of it was deductible and the rest were shop charges and other misc. items. No complaints.
I recently used CarShield auto insurance and found the experience pleasant and easy. There was a slight learning curve about process but in the end all worked out wonderfully. The representative communicated wonderfully with our auto repair store and resolved the car problems quickly.
If I could give this company negative stars I WOULD IN A HEARTBEAT! They do not care about assisting you and have a very misleading way to claim to provide coverage. Once they approve (and still wont cover you) they want photos and …
If it were possible to give negative stars, I would. I am still waiting for payment to be submitted for the agreed-upon work that has been completed for my husband’s vehicle. Calling them is an absolute joke as no one you speak to can …
Scam. If you do your own maintenance or don’t have a complete portfolio of your records on your vehicle. Don’t waste your money with this “insurance” company. They will drain your wallet. When time comes to file a claim, it says in their …
As a manager for a repair shop I have dealt with American Auto Shield many times. Quite frankly I feel horrible for anyone who has wasted money on this company. When it comes down to them having to pay, they will do anything and …
The Roadside dispatcher was very understanding and he obtained my information fairly quickly. The lady who called to confirm the pick up was very pleasant and she even gave me the details on when the tow truck driver would arrive. The Tow …
I inquired about Car Shield online. A rep. called me and I told her I was interested in a policy, she transferred me to someone else. While talking to the 2nd rep. he told me that he could reduce the charge by $30/month, but only if I sign …
I’m an Automotive repair facility. I’ve been waiting 5 weeks to get approval to perform repairs. The adjuster I was dealing with kept asking for more proofs and more paperwork to approve the repair. Then asked for maintenance records after …
After 181 minutes between 6 phone calls, attempting to get authorization for a WIPER MOTOR, I still don’t have authorization. Vehicle has been down a week. There was an odometer discrepancy on THEIR end that prevented movement of the claim. …