Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
10370 Central Park Dr, Manassas, VA 20110
I wouldn’t even leave a 1 star for this company. This business should not be allowed to conduct business in Prince William County (PWC). My antipathy against this company is long standing and they and the local government have nothing to …
I’d give zero stars if I could. I started residential garbage and recycling service with them in December, and immediately, pick up was spotty. I started to call them when it was clear garbage and recycling service was not going to be …
We’ve had this service for a couple years, and at first it was pretty good. However, during the last few months, the trucks come later and later, and sometime they miss pickups completely. They used to send out an email explaining that …
American is the worst garbage service I have ever used! They missed my yard waste and trash pick-up twice. I called them and asked for a credit to my account and I received a whopping $2.52 credit! It took them two cycles and three phone …
Ever since American Disposal took over Webb brother’s it has been nothing, but an unpleasant experience with them. I never had any issues with Webb brother’s in the past. ADS is always late or sometimes don’t even show up. I will receive an …
They continue to skip service during the week or for the entire week. A delay in service notification is usually received the night prior to, or the day of pick up. Our community trash corrals overflow and looks like a mountain of refuse. They have very poor service and show a complete lack of professionalism.
I have had several issues with this company. Early this year, I asked them to pick up a mattress and paid the fee. I left the mattress (which is really heavy) outside for pickup. They day of pickup, they apparently drove by and did not …
Update: 9/2020 – Ended up leaving AD for Bates due to old habits dying hard. AD still has not processed our refund. They never pro-rated our bill for missed pick-ups, like they said they would, and they sold the company to a group that …
I have called, spoken with customer service reps, and also followed up by email/website; however, American Disposal Services have not been responsive at all. They have missed recycling pick ups for the past 6 weeks and there has not been …
The service was decent in the past but recently (about 6 months or so ago), everything started to go downhill. They have been skipping services but still bill us the same amount.
Would never recommend this service to anyone under any circumstance. Extremely unprofessional, no customer service (waited 60+ minutes on phone call, never answered), missed yard debris pickup 3 weeks in a row (almost 4 weeks at this point), misses trash pickup every once in a while.
Never on time and did not pick up my furniture… Now I have to bring in wet, bug infested furniture in my house because they didn’t come pick it up when they were supposed to. If I leave it out, my HOA will fine me. So frustrated.
American Disposal sent out letter stating August 1, 2020 will be the last day to collect trash that is not inside the trash can. Today, July 29, 2020 did not pick up the trash outside the trash can. They only pick up the trash one day out of the week.
I pay for the 2x/week service. They skipped my home for both pick ups. I’ve spoken to multiple people in the office and they keep promising they’ll pick up (called 3x today). I’ve actually never left a google review for any business but …
We just received an Email that from 3x a week of pick up of trash and yard down to 1x a week. So wondering if they will be bringing down the price. Paying $140 for 3 months.
How does a company that runs so terribly continue to stay in business.? My bins continue to get missed, and the credits promised are now showing as additional charges? Hold times today were 50 callers ahead??? If management new how to manage, they wouldn’t be flooded with calls.
This is the worse trash service ever. They do not pick up the trash for three weeks. Because the heat of the summer the trash is now rotten and smells horrible has been in front of the house for three weeks.
Recycling has been at the street for 6 days awaiting pick up. It was full when I put it out then. They keep on raising prices and reducing service quality. This is not an isolated case.
Hands down, the worst refuse company I’ve ever dealt with. They consistently miss trash pickups, the drivers are beyond rude and disrespectful, they leave trash on the street after supposedly picking up the trash, the list goes on. They …
I’ve been waiting for 2 weeks for ADS to pick up my recycled trash. This afternoon I decided to call them. I am customer 41! They close in 30 minutes. What are the odds they will ever pick up? My neighbor’s Christmas tree has been …
American Disposal changed their trash pick up from two times a week to only once week while increasing the quarterly fee. On the other hand the services had gone downhill this year. They kept missing weekly pickups. We would call them again …
People working for this company doesn’t really care about anything. Every time they pick up recycles they spread it every where on the street. Every single time they leave the bin in the middle of the driveway or middle of the road. Don’t …
They are not coming on assigned days to remove trash, usually they are not coming on assigned date, often they come once a week.
If I could give this company negative five stars, I would. They continually provide service late or not at all. They halved our trash pickup service AND increased the price “in order to provide the best service possible” but their …
Today the trash truck was in the neighborhood and passed by my trash can which was outside on the curb. The truck was exiting the neighborhood on its way out and I flagged down the truck, but the driver ignored me. So I jumped onto the …
If you want anxiety, frustration and a chance to practice every known expletive in the book … TWICE A WEEK … waste your money on American Disposal Services. Step right up and haul your cans out to the curb per their explicit …
They have actively drove passed my house and not picked up my trash even though we pay them on time every month. Yesterday they didn’t come at all for the whole neighborhood. When you try to call to see what is happening with the service …
They switched to once a week pickup while increasing prices. No reasonable explanation on why I’m still paying full price for half the service, and I strongly doubt it’s an employee retention and inflation problem. Where is that money going?
The actual trash/recycling pick up is fine (although they did miss pickups on a near-weekly basis during peak covid – that was understandable). However, their customer service and billing is horrible. They change rates without notice, …
I have attempted to get a trash can replaced for the last month. ADS set up two dates to replace my trash and but never replaced it. They continue to bill for the full service. I attempt to get this taken care of with the customer …
Pickup comes half as often, and prices are being raised 10%. That means prices have increased 120% per pickup in the last year.
Moved into a new house and set up a start service and they said they would deliver trash cans the next week. That didn’t happen. When I called at 10am I was caller 50. when I finally got through to someone they said the trash cans would …
Congratulations to American Disposal for being the WORST company in history! It should be a sin to operate the way that they do. There should be a negative star review on Google. …
Do not use this company. We recently moved to this area and chose them for our trash/recycling service, as they service this neighborhood, and in the past 3 weeks we’ve had 1 successful trash pickup. That was only because I flagged down the …
The worst disposal Company ever. I wish I could give one million negative stars. We are constantly getting over billed and even though they said they were going to solve the problem I still see Four digits on my bill! Plus literally half …
For regular yard waste and trash pickup, they get the job done. Currently we’ve been trying to have them pickup a mattress and box spring. We had a quote and set up pickup. The first email sent regarding scheduling went unanswered. We …
Called American Disposal Services – Residental Services for Prince William County. Waited on hold for over 34 minutes to speak to the rudest customer service representative ever. She asked for the name of my HOA and I didn’t have it handy; …
Our original disposal company was bought out by American disposal. We were bummed but we gave American a chance before we made our judgment. Unfortunately, they refused to pick up trash bags that weren’t in the trash can. Customer service …
First they have no email address for feedback!
American Disposal has some of the worst customer service I have ever …
We have two companies servicing our neighborhood. I have used both and neither of them are good or professional. I switched from the other company (Republic Services) to American Disposal because I was fed up with the lack of timely pick up …
We have used American Disposal Services as our trash service for 12 years now. I’m not usually driven to leave reviews but I saw they only have a 2.2 star review, and we personally have had a good experience. For all 12 years they have been …
Very unprofessional, often missed pickups, they would pick up my next door neighbor’s trash and skip mine. If I called to complain, they would hang up on me. After failing to pick up the cans multiple times, they told me to give them to my …
My condo complex has used this company for waste and recycling for multiple years. Pre-pandemic, service was great. Now though, they are highly unprofessional. They frequently pick up trash or recycling 1-2 days late. I just got done …
These companies are ridiculous….after spending hours on hold/trying to get someone to call me back as they’ve kept my bill at almost 150 bucks while also reducing the service pick up from 2x a week to 1x. The problem with that is, they …
This company is horrific and unreliable. They blame a lack of employees on the problem but their competitors seem to be on-time and reliable. How about paying the workers more and padding executive pockets a bit less to keep your company …
This company is extremely frustrating. They change service from twice/week to once/week and even with this lower service, they still don’t come on the designated day. Often times, I get an email saying there will be a delay in service and …
The community I live in uses American Disposal Services and they are THE WORST. If I could give zero stars I definitely would. …
This place is so horrible, I can only laugh in disbelief. We moved out of state and scheduled a pickup and cancelled services. We thought everything was done and good. then get charged 200$ bc they never got their cans. I scheduled another …
Pros: best value for the price I could find at my location.
Cons: miss pickups frequently. tell you they’ll come back for it by Saturday; …
I have no complaints with their normal household trash pick up. That is always done on time and the crew does a good job. Debris pick up is another story. In the past several months, debris pick up has been erratic. My normal pick up is …
Wish I could give no stars or negative stars. This company is horrible. I’ve had to contact them over the last 6 months countless times because of missed pickups. My can stays out on the curb now because I never know if/when they will …
Hands down THE worst trash company I’ve ever had to deal with. They skipped collection for three weeks in a row. We had twice a day, so they failed to pickup trash SIX times. We would call every week, and when they did answer the phone we …
Do yourself a favor and go with another trash service. American is extremely inconsistent with picking up the trash on time. With my experience, it’s hardly ever on the day it’s supposed to be. As far as recycling, some weeks they don’t …
Never use this company if you have any other option. Not only were they late for pickup almost every week but when I moved and cancelled my services they charged me anyway. I then spent the next 3 months emailing and calling them weekly to …
Please save yourself the headache and avoid this company. They are absolutely horrific to deal with. They repeatedly fail to pick up our garbage. It happens all the time. Today is trash day and once again they failed to pick up our trash. …
I’ve lived here for over 10 years and this disposal company is by far the worst disposal company I have used. I’m going to go out on a limb and blame ownership/management for the incompetencies, but it’s an assumption. I have called and …
We have used American Disposal since 2017 and are very happy with them. Our team has always been very reliable and consistent. On the few times that inclement weather has prevented service, we have always received email updates several days …
Frequently misses pickup of either trash or recycling or both. I have gone weeks without a recycling collection even after multiple reports of them not performing their contracted responsibilities. Even reported them to the Better Business …
Absolutely the worst. Pathetic company. They don’t meet their schedules, skip pickups, skip some houses, skip whole streets, skip whole neighborhoods, send emails out about delayed service (sometimes) and then still don’t show up! You …
Like many have said in other reviews, “if I could give no stars I would”. They broke my trash can when it was flung down the street by the machine on the truck. When I noticed my can was broken I called to get it exchanged. Problem #1 – …
Send numerous emails about missed pick ups. They asked for specific dates… I sent them the dates… days they checked off on the online calender as picked up, but trash can is still full so… Many trash companies are poor, but American …
Edit/Update: I really wish I could do zero stars. They just won’t pick up. They hit the houses before and after mine. Bins are out the night before. I call in, they make promises to come back and get them, no one shows up. We’re done. …
Feel like wasting money? I found out late in the game American Disposal has been charging me literally TWICE as much for pickup, nearly $120 each billing period when compared to $57 for the same service by another carrier. In addition, …
My pickup might not be same time every time or my can might be left by my neighbors once in a while but those guys work hard in all kind of weather and I like not having to drive to the land fill. Good job!
I’ve used American Disposal Services the last few years and am pretty happy with the service. My trash comes on schedule every week.
This company is now applying a 10% increase service fee but they have decreased pick up services from 3 days a week to one day per week. Pay more for less service?
American Disposal: Trash pickup service is done “whenever we have the manpower”. Yard waste is picked up once every 7 weeks, “If we have the manpower”. Sorry for the inconvenience.
The yard waste service has not been picked up in more than 2 MONTHS!!! Continous complaints about missed pickups and left messages, never get returned.
Horrible service… Pathetic response. Service frequency reduced to half. Prices increased arbitrarily. Trash not picked up on scheduled days. ZERO response on phone. Routine replies on email & chat. THE WORST customer experience I ever had.
Lived in VA just over a month and I’ve already decided to cancel service. Missed yard waste pick up 4 weeks in a row now, and even changed the pick-up day without informing their customers. What a joke.
Never consistent trash schedule, always missing trash days, lower trash day pick ups while increasing service pay, litter with their emails about changes or missing pick up schedules. Not a very well run business it seems.
The worst. Sometimes they come sometimes they don’t. Sometimes they tell you sometimes they don’t. Horrible customer service. Too expensive. You couldn’t pay me enough to continue this horrendous service. Zero stars is probably a better reflection of the service I have received for the past few years.
First from 3 times to 2 times and now only once a week and still
does not pick up until I place a complain for missed pick up.
Simply Trashy service don’t even bother getting them services unless it’s free
Our driver saw me struggling with my toddler twins, and since that day, he puts the trash can back in the house when they pick up. I am so thankful for that gesture, and it doesn’t go unnoticed
Read the reviews people! Do not contract with company for trash pickup. Unfortunately, I have to file my complaints through HOA. I am to get pickup twice per week. Oftentimes they do not come, miss pickups and never make them up. I am …
Yard waste has consistently been miss for 2 weeks or more and there has slso been inconsistent pock up for recycling. We are getting a new provider.
First week of service after the company changed schedule. Called on Wed, Thursday and Friday, no pick up, Again! This has happened at least once per month for the last six months. If you can’t do your job, get out of this business
It’s a shame that I couldn’t leave a review without giving a star, because this company does not deserve even that much. We have called numerous times to report that our trash bin and recycling container are being left in the middle of the …
I’m with a homeowner’s assocation. Our community’s fees for ADS have increased twice in the past 12 months. We were recently given notice that our service dates will be reduced from two weekly pickups to one. Our cost remains the same. Unacceptable.
Have had their service since 2015 when Charlie and Son stopped individual residential services. We have had missed pickups every now and then BUT In the past month we have only had trash pickup twice where we live on Minnieville Road …
Extremely poor service. I am paying for trash 2 times a week and recycling service. The trash service comes only once a week or next day! Now I am paying for same amount but only have trash and recycling on Fridays! Never do business with this company!! Zero rating!
My trash, nor my neighbors, hasn’t been picked up in over a week. We called everyday but no action on their part. They keep sending the problem to “Operations” but trash is still piling up.
I am not sure how a company can just NOT provide the services they collect money to provide? Recently, they decreased trash pickup to once per week with no associated decrease in prices (in fact, I just got a notice they’re increasing …
They CONSTANTLY miss our trash pick-up. I have their phone number memorized because I have to call them report the missed pick up. They are super rude on the phone when you call. Most of the time it doesn’t even work and they never pick up the trash.
Absolute worst trash pick up service. Two missed pickups and I have a huge pile of trash and recycling baking in hot and humid Virginia summer. The fact that they take your money without delivering their services as agreed is criminal. It’s theft and stealing.
Really nice and professional guys, my fiancé just passed away and he always use to take our trash out to the curb, but of course I have to do it now!! Eddy, Ron, and Brady went an extra mile by taking my trash 🗑 bags that could not fit in …
Not picking up. One week they pick up the next week nothing. You call and they tell you they will send someone out. They don’t show up until the next scheduled pick up. Ready to cancel and go with someone else.
Have not picked up yard waste in literally a month. This is their 4th missed pick up so I’m writing this in the hope they actually do something. And yes, I have notified them of the missed pickups.
It’s hard to imagine a worse company, I hope for the sake of capitalism there is not a worse one. Never, ever, ever, ever, ever, ever, ever, ever choose this company for your waste hauling. Run away as fast as you can and do not look back. Period. Any interaction with them whatsoever will lead to nothing but regret and remorse.
Last August my trash stopped being picked up every week like I was paying for. Called 15+ times and spoke to Eric Abernathy who gave me run around saying a supervisor would contact me and never would. I finally canceled my account in …
After getting maybe 50% of our weekly trash services date met for close to 2 years, we were given a “new schedule’ on October 1st for a change of date. And proceeded in the entire month of October to not have a single trash pick up. And …
One of the worst companies I have ever worked with. They changed the schedule this week for fairfax county and did not stick to it. Two weeks without anyone coming. What exactly are we paying for??
I live on the villas of trentvdale 3 and i have had a very bad experience with a Horrible horrible horrible company! The trash truck number 542 driver named Sean took my trash can with the trash on July 15. today July/22/2022 I asked …
horrible company. They missed my lawn waste for the past two months!
I’ve been calling them every day three times to pick it up. Apparently their truck is on its way with an army of supervisors! Every time I’m connected to a new …
100% agreed with all other customers. Pathetic, Unprofessional, Never came on a designated pick up day. …
They are getting more and more delays picking up trash. Our Friday’s trash was not picked up until Monday morning. We were not notified of the delay. I hate having my trash out all weekend. Robbers may think that we are not home. Or advertise that we are not home.
They routinely miss yard service. Christmas tree pickup never happened. And, if they miss service, they won’t come back until the following week and act as if they are doing you a favor but not charging you for the missed picked up.
Just the absolute worst. Constant missed pickups and would credit our account like $2 after weeks of not picking up trash or recycling. When we’d call about it, they’d say they’d send someone out the next day…and never would. Literally it’s more effective to take it to the i-66 dump yourself.
We just recently moved to the area and have had a very unpleasant experience from this company. Three days ago our yard waste ( 10 bags of debris neatly packed) was not picked up. We contacted someone in the morning and late afternoon but …
Routinely miss pickups without communicating. 3 out of 5 of the last yard waste picks up were skipped. Rather than them just being honest and crediting accounts automatically, you get to spend 40 minutes on hold to report the issue.
I’ve used this company for 12 years. It’s hard to find an alternative to this company as the other disposal firms serving Great Falls are lousy. ADS had made some commendable forward progress in collection service in the past 6 months, …
Our HOA has used American Disposal Service (ADS) for the last 14 years. We’re in the process of moving and I thought I would contact ADS to get their policies on all large, electrical household items, etc., to ensure that 1) We stayed in …
I have never seen such a trashy trash company in my life. Our waste has been piling up for 4 weeks now. We called “Customer Service” many times, and every time they said the same thing: “Tomorrow”. Nobody showed up until now. The company’s …
Sigh. Every week, I put out my trash and recycling. Every week, at the end of the pickup day, I get an email that says they are sorry that they didn’t come, and they will come the next day. Sometimes they come the next day, sometimes …
never picked up last week’s monday trash until saturday last week. never picked up yard waste bags from last wednesday until today. when i called them today because this past monday trash was still not picked up, i was told that they …
American Disposal has had issues changing pickup days around. We understand there are staffing issues. …
Unreliable and go weeks without service. Lawn waste has sat on curb for over 5 weeks. 10+ calls where issue was “escalated” for direct pickup. And yet, no response, despite neighbors cans were emptied 10 feet away from ours. …
New to the Fair oaks area and started using this company for about a month and they have missed our trash pick up numerous times. I’ve called to complain but nothing changed or improves. I will be changing to a new company next week . Very disappointed with this trash disposal service
Terrible customer service. I’ve been trying to get a recycle container. The wait is long on the phone. Finally got Robert, he disconnected the call. Went online to order a bin. After a week, I got response (fr Danielle Ashley), it …
Since we have switched to American, they have raised their prices, cut down on the amount of days they come, and failed to pick up our recycling on multiple occasions. Any attempts to contact them will result in a lack of faith in society. Please avoid this company at all costs of possible.
Speaking to them on the phone they’re great. They’re nice with you and I have no complaints. My complaint is when the trucks come to pick up your trash they rush to dump the trash and throw the bins on the ground not nicely it’s so …
This company recently moved from two times per week trash pick up to one time per week- same monthly price. I could live with that, but they are very inconsistent with trash pick up service. Trash is supposed to be picked up on Thursday, today is Saturday and still not picked up. Calls to the company do no good. Very poor service!
I canceled my service MONTHS ago. They scheduled to pick up the bins, we put them out and they sat there for a week (we had to move them bc HOA complained) then called and after another week, they picked them up. Fast forward 2 weeks and we …
These guys were fantastic in McLean, which is why we kept with them when we moved, but they have been horrible in Chantilly. The waste is rarely picked up on time, the yard waste sat out for a month and after two weeks of emails they …
Terrible experience with this company recently. Our trash pickup was missed 4 weeks in a row and calling customer service produced no results. No follow up from customer service or management to correct the issue, despite repeated …
Like everyone else, I wish I could give zero stars. Service has been terrible for over a year while prices keep going up. Finally cancelled and set up a day for bin pickup. Nothing. Spent 4 days, calling each day, being assured “today we …
Two weeks of missed trash collection. Each time told this has been escalated to a supervisor and I will receive a call back. Two weeks, no calls back, no trash collection
For the most part, American Disposal provides decent service. However, when they get it wrong they reeeaally get it wrong! I have 3 big complaints, as follows: 1). missed pickups: occasionally they will completely miss pickups on …
They have picked up our trash and recycling reliably for seven years. Until two months ago, when they started missing pickups, especially recycling. Our recycling has not been picked up now two weeks in a row, and was missed another 2 times …
American Disposal chose to reduce our services from twice a week to once a week for refuse pickup. They did not offer a discount in their announcement. They indicated in their announcement that this would allow them to pick up the trash on …
I would give them zero stars if possible! Missed many garbage pickups, my yard debris waste is sitting neatly packed in paper bags (as per instructions) for almost two weeks without pickup. Today, the driver passed by and didn’t pick up …
Went down to one day a week trash removal, which is fine, I understand staffing issues etc. But they don’t take the trash. If you leave bags beside the trash can they just sit there for weeks. They’ve halved the service and obviously not …
The “service” has become particularly awful in the past year. On the first week of once-per-week pickup (for which we are paying the same price as the previous twice-per-week service) they missed my pickup (Tuesday). I had to call customer …
We used American Disposal for a year, and in that time: several trash days were missed (very often with promises to come the next day, which usually didn’t actually happen); sometimes they wouldn’t even take all of the trash (and we’re not …
They are not even deserve to have 1 star. The worst waste company ever. Arrogant and disorganized and yet Fairfax county still keep them as a waste provider. Unbelievable
Previously had WEBB BROTHERS FOR A NUMBER OF YEARS. American Disposal took over. The service went from a five star Customer Service orientated company to a ZERO STAR, COMPANY that has no customer service. Drivers skip picking i[, leave …
These scammers have missed EIGHT of fourteen recycling pickups this year. They came 2 days late this week and left all this still in driveways in Arcola Center.
When I signed up for service, it was for 2 trash pickup days a week. We were lucky to get one, even though they were happy to collect payment for two, and I had to contact them multiple times for missed pickups. Surprisingly the company …
I’m being generous giving this company 1 star. They don’t deserve it. I called into the company today around 11:00 am, shortly after our trash pickup. The recording said, “due to high call volume, the wait would be 10 minutes. 30 …
Horrible service:
Pick up times are haphazard and random when they do pick up. At times have had trash on the curbside for weeks. Last week, they left the garbage can half …
Absolutely useless. They routinely miss service days.
They’ve been on complete hiatus over the holidays (my recycling hasn’t been serviced since before Christmas…). I plan to request a credit back since I …
Too bad I can’t give 0 stars.
As you can see by all the reviews, this company does not care about the client. When they miss pickups, they don’t come until the next scheduled time, and even …
Avoid this service at all costs. I have never seen a company blatantly disregard the terms of their contract to their customer the way American Disposal Services has. This has been going on for many months. We have grossly overpaid for contracted services not rendered.
This is currently week 4 that this company has not picked up yard waste in my neighborhood. I have contacted them for the past 3 weeks with no response. I will discontinue this service. Not getting services I paid for.
AN ENTIRE MONTH OF NO PICKUP! They keep missing our block, on purpose. Tomorrow I drop this off at there HQ, I bet they will remove it there.
We were signed up for two times a week for trash pick up. American Disposal cut it in one time a week and didn’t decrease the price!!
Even with that they still miss some pick ups. Are yard waste has been sitting at the front and not picked up
Missed pickups for months and months. I’ve finally found time to cancel their service (which you can only do over the phone and may spend hours waiting in line) and they are missing multiple scheduled pickups of their empty bins. American Dispoal Services: Please get out of my life!
They have been great to me. Very responsive. They reply to emails with in minutes. Special shout out to Synae Majors. I highly recommend them for roll offs.
Time and time again the recycle driver will not pick up the cardboard. I’ve called, asked what steps I need to take. I’ve broken down the boxes per American Disposal instructions. Driver still won’t get out the truck and take the overflow. Absolutely maddening.
The absolute worst service ever. I’ve lived many places and this is the first time where service is missed by days and when called, customer service reps are indifferent, not helpful and just downright rude. No concept at all that garbage …
ADS reduced the trash/recycling pick up to once a week. Then they increase pricing for essentially cutting the service in half. Now they fail to show up even on a weekly basis and you may not get pick up for 2+weeks. Fairfax county needs to step in to enforce this company before this county is inundated with waste.
Missed 6, yes, 6 trash pickups in a row! I guess I could bump that count to 8 since they told me twice, on the phone, that they would send a crew to pick up my trash. I bet you can surmise what happened. Yup, no one showed. Their recycling …
These guys picked up half of my trash and left half of it in my front yard. I called and was told they would come back to pick it up, but the did not show up. Called again the next day and was told tgey would be out today to pick it up and …
Sometimes they miss picking up trash or recycling for the whole neighborhood and it sits on the side of the road until the next pickup. Contacting them is difficult through the app and calling them doesn’t change things too much either.
They didn’t pick up the trash the last 2 weeks. They have changed to only 1 day a week pick up but only recycle company showed up, meanwhile the animals are having a great time and we are surrounded by trash. Pick up the trash!!! we are paying the bill!!!! Not healthy
This business is exceptional! The service provider, Ms. Fredina Williams, helped to the best of her ability in order to complete the task. I will always recommend and I am likely using this business again.
I’ll join the other negative reviews listed. We are trying to pay our American Disposal bill, but apparently they don’t want to be paid. I tried paying via phone — it didn’t work. I tried paying online — it didn’t work. Meanwhile, …
Haven’t even been picked up and was supposed to LAST Friday skipped then yesterday Tuesday also skipped! Now they want me to wait until Friday again to be skipped?! Put in two complaints and requested a supervisor and nothing! This isn’t …
I call for service one month ago
They have not pick the trash not even one time, and I want to call them to canceled the service and I have 49 call in front of me. …
3 months later update. Aug 2022
They got their act together for a month and now we are back to 3 weeks of missed lawn pick up, useless customer service people and an email today saying they …
When I started with American Disposal, they picked up trash 2x’s per week and recycling 1x per week. They changed trash pickup to 1x per week with no rate reduction and no notification. Now they regularly miss pickups for weeks at a time. I suggest using another company.
They are not reliable as in did not pick up trash for days at a time. They don’t answer the phone every call, maybe the don’t have sufficient staff. Yard waste has been sitting out there for weeks now. …
Probably not necessary to review as it already has a terrible score for obvious reasons, but they’ll just pretend you don’t exist and will never respond to you or let you cancel your account. I’ve been trying to get it cancelled for months …
This company hasn’t picked up yard debris, trash, or recycling for the month of July 2022 to my home address. Each call to the company has resulted in hour plus wait times, promises to pick up missed collections the next day, and then …
It has been several weeks since yard waste has been picked up and I now have more than 50 bags of leaves sitting on my curb. This company has gone from twice weekly trash to once a week — and they miss that day about twice a month. Completely worthless. Sadly, there are no better alternatives.
Switched from Republic to American and I’m now switching back. Trash is left out to rot in this heat for more than 48 hours before they finally show up a day late. Tired of it. Update: They promised better service on Oct 3rd stating they …
I live in PW, and also pay for trash disposal in Fairfax. Fairfax fees are nearly DOUBLE Prince William’s fee of $75!! The Fairfax service is HORRIBLE!! No recycling has been picked up for four(4) weeks!! When you call and wait on hold for …
For the past 2 weeks our trash was NOT picked up. Our scheduled day is Thursday. Two Friday mornings in a row I’ve called and asked for the trash to be picked up. The operator kept saying that “the pick up order is in place, please, wait”. …
Basically a worsening, increasingly fraudulent service, does not even show up when scheduled, changed terms of service, cut service dates in half, got caught throwing away recyclables. Fairfax deserves municipal government collection, I have never had to spend so much time cleaning up after a trash service in my whole life.
October update: fees went up by 10% and they stopped coming to our neighborhood for 2 weeks. They got away of this by saying they changed the schedule. Today was supposed to be their 1st pickup since the change, and yes, you guess it right, …
Finally cancelled…enough was enough..Horrible. They used to be good. Missed pick-up? You call and next day it was picked up. Not anymore. Trash hasn’t been picked up on my entire street since Tuesday. I’ve called and called. Once talked …
Awful company all the way around. It’s a shame that Google doesn’t offer the ability to leave 0 stars. I can’t find any enduring quality about this company. I only pay for their services because my HOA forces me too. If I had a truck and …
My favorite thing that this company does that you really don’t see with other trash disposal companies is that they will drop your trash in the street and yard and not pick it up. It really creates a unique littering aesthetic that you …
Had twice weekly pickup. Price increase. American cut it to once weekly. Price increase. Moved pickup day tue -> fri thus getting a paid week from the customers. Made it 2 weeks with the new pickup day before they completely missed it. …
The driver on my route Hugo has been awesome! He makes it a point to honk and show my toddlers the recycle truck pickup steps. He has also walked over and said hi to them. My kiddos love to be out when he is in the neighborhood!!
With the past issues on adhering to schedules on trash and yard removal I just wanted to give my area pick up team a kudos on the great job of late.
Both picked bright n early as scheduled. …
The worst trash collection service I have ever had the displeasure of using. Our community has trash bins, and has paid for everyone to have a trash bin. Unfortunately, we are in a situation where we have two recycling bins instead. It has …
Rating 0 stars. Yeterday, 10/11/2022, they didn’t pickup the recycles, which was a scheduled day. I called them today and they will pickup tomorrow.This disposal company has missed our commmunity trash and recycle pickup numerous times. Now …
Increased prices 10%, decreased the number of times they pick up – IF they pick up trash and recycling at all. Most times they don’t even notify customers of the delays at all. …
Horrific. There should be an option for ZERO stars. Communication is non existent. They change your rates and pickup days without notice. They don’t show up on scheduled days and trash has sat for weeks before. When contacting customer …
Amending this review as this company has really turned itself around with help from Fairfax County! Pickup has been on time every week for at least a month! Customer service is much more responsive when I needed them too! …
They don’t do what they’re paid to do. They blame it on a labor shortage. They’re supposed to pick up trash, recycling, and yard waste. Trash pickup is usually on time. Recycling is usually a day or two or three late. Yard waste pickup can be skipped for weeks. Can we give no stars?
Absolutely terrible service. If you have another option from using american disposal, I strongly suggest you got that route. They recently decreased our service from 2x/week to 1x/week and then changed the day of our pickup. It’s been 2 …
A lousy company with poor and unprofessional customer service. My subdivision stopped using their services and they were supposed to pickup their trash and recycle bins. When they didn’t pick mine up, I called to schedule a pick up date. …
They skipped my house at least once a week for over a year and I was nice about and said nothing. But now they trying to mandatory charge me for Waste pick up that I don’t use and then attempted to lie to me and say the charge is mandated …
I wish I could give 0 stars. You never know when they’re actually going to show up. They leave my bins uncollected for weeks at a time. Then when they do collect the bins, they block my mailbox with my empty bins. When you call customer …
I scheduled a bulk trash(2 sofas) pick up, as they are heavy, and I can’t take this to a local dumpster. I scheduled it on Thursday, they didn’t come. I called next day waiting on the phone for 20 min, and they said leave it out there, …
Yard waste has not been picked-up for TWO WEEKS in a row. Have to what 30 plus minutes to speak with anyone in customer service. Customer service is not helpful. Check BBB and American Disposal is poorly rated. Yesterday, I aske the …
1/27/22- We own a restaurant in Fredericksburg and for two weeks this month already they haven’t picked up the trash. I’ve tried calling the office multiple times in different days in Manassas to work things out but the answering machine …
It has now been 9 weeks since my yard waste has been picked up. I have called 5 times and sent countless messages. Every single time I am promised it will be picked up. I feel like they’re trying to see how deficient they can be in their …
Cancelled service as they were unreliable and regularly missing an entire week of pickups. Now they seem unable to pickup their garbage bins having not shown up for the 3 dates they have given us. Next promise not to be kept is 38 days after the end of service. Stunningly incompetent.
Our recycling has not been picked up in weeks. Haven’t been able to get ahold of anyone to find out what the issue is and their app no longer shows what day recycling pickup is scheduled for. They’re also raising their prices for the same terrible service.
Consistently misses pickup dates and customer support will either fabricate makeup date or simply inform you that your trash will not be picked up until the next cycle. Loves the excuse that they don’t have enough staff to complete contracted services.
They make sure they collect your money every three months but they choose when they want to pick up cans. Constantly missing pick up at my Moms house. I will call every time and ask for someone to call me back and no one calls. If they …
As a resident of #MontclairVA – just went through my emails from American Disposal from the summer of 2022…here are the days they said they would NOT be picking up yard waste at all: July 7, Aug 10, and Aug 23. …
The everyday people who work the trucks and I guess low-level employees I talk to on the phone are great and doing their best but their whole business is a joke. I have had multiple issues with them over the years and has only gotten worse …
I just cancelled my service because they missed 6 pick-ups (4 yard debris, 1 trash, and 1 recycle) in the past month. They were 1 to 2 days late on the other pick-ups. They used to be reliable, but not now.
This business should not even be allowed to operate. This whole business is a scam and should be dismantled. They don’t even send out emails anymore saying they will be late, they just don’t show PERIOD. 2 weeks behind but still want a …
I only wish I could give these clowns ZERO stars, as they may well be the LEAST PROFESSION company I’ve experienced as an adult. Made the mistake of selecting American Disposal a number of years ago, but stuck with them through periodic …
This company reduced trash pickup from two days a week down to one day a week yet did not reduce the amount that we pay for service. They miss pickup about once a month and fail to notify customers whether or not they’ll pick up in the next …
This place is exactly what they advertise… a TRASH company. I don’t know how many times I had to call and tell them about missed pickups over and over. I even called the better business bureau since they would not take the trash but this …
I used ADS for 5 years. They were fairly reliant in my area, besides a few hiccups here and there. This past year was bad enough for me to cancel their services and look them up to leave a review. They’ve changed their pickup dates to once …
I’d give 0 stars if possible. Just moved here and have never in my life had to call a waste management company so many times in a short amount of time. They are not consistent with pick up times and once did not pick up for 2 wks straight! …
I have been using American Trash and disposal since I moved into my house in Centerville 10 years ago. When we first moved in, they were picking up our trash twice a week. For the past year, our service has been very inconsistent. Lately …
Laughable poor service and total lack of professionalism. American Disposal stopped picking up my HOA’s trash and it’s been over 5 weeks since we’ve had a pick up. We called them repeatedly and even I spoke to the manager, Mark, who …
Our lawn debris removal was delayed for over a month. When they came they refused to empty my can labeled lawn clippings. When I called they said it would be picked up on the next visit but they left it again. Then I called and offered to …
At this point, looking at the reviews from other customers with similar experiences of weeks of missed pick-ups, it’s time for the county to step in and be more aggressive with policing American Disposal. They unfortunately are not capable …
American Disposal does our commercial trash pick -up, or at least we pay them to do it, but unfortunately they do not keep up their end of the contract. Over the past couple months I have had to call almost every week due to a missed …
This business continues to fail service pickups on a weekly basis. They have gone from bad to worse. When you call them they apologize and say they will have the pickup taken care of but they don’t. My last pickup has been over two weeks …
This is just a bad, bad company. Our trash and recycling have not been picked up in a month. Despite multiple calls, during which we have to wait for dozens of other customers to complain, the company has not responded. And every day the …
I cancelled service with three weeks notice when I moved. I have since received 2 invoices for $200 to replace the garbage bins that they claim were not returned. The bins were out on the last day, trash was picked, but the bins were still …
When I cancelled my service, I placed the trash and recycling bins at the curb for pickup. I left them out at 6am, and when I returned home, they were gone. I then received a bill in the mail for $200, for both cans. American Disposal …
This review is due to my phone call with a customer service rep named “Jay” (spelling unknown) who took my call about a missed pick up this morning (after my online report was not followed up). We’ve been with American Disposal for over …
The unprofessional behavior of this company is staggering. We started our service 7/21/22. It was 8 weeks between the start of our service and the day I cancelled and in that time they didn’t pick up our recycling once. I have called at …
Been several (5 weeks almost) they haven’t picked up. Called multi times, submitted web email and even found an employee on linkedin and emailed them. But be prepared to wait in cue on the phone for a while to get through, never less than …
My community pays ADS for trash collection but they cancel a ton of pick-ups. They don’t refund us for missed services, they just take the money. They cry about a “labor shortage” but basic economics proves they just need to pay their labor …
One of the worst companies I’ve ever used! They never pick your garbage up on time. They have one job, and that is to pick up the trash. I wish I lived somewhere else where there was another option, unfortunately there really isn’t any. Not …
Terrible customer service. Trash and recycle are NEVER picked up as scheduled, and yard waste removal doesn’t exist. If we only get half the service, why are we paying full price? We cancelled today and signed up with Republic, who …
Our properly bundled and bagged yard waste has been on the curb for a month. We call, wait for 30-40 callers in line to clear (10-30 minutes) and then get a promise it will be picked up the next day or the next week. And there it stays. …
American Disposal Services has not picked up our recycling correctly for at least two months. Sometimes they show up 2-4 days late, but at least half the time they don’t show up at all. This is impacting multiple homes all down our …
I called to see about getting service set up and they quoted me that they would only be able to start service after a month. I told them that I would ask around and then let them know if I’d continue service. I found Cardinal Disposal who …
This company is a joke. I live in Fairfax and my tree removal hasn’t been picked up in weeks! The bags of grass have completely disintegrated and needed to be put in new bags. DO NOT USE THIS COMPANY. Your are going to pay them for a …
Worst service ever, if I could give them zero stars I would. They think that because there is limited competition that they can lie to their customers. …
Easily the worst company I’ve ever been forced to deal with. They raised prices while reducing service, miss trash and recycling pickups regularly, and *might* perform the yard waste pickup once a month. Good luck getting them on the …
We have been using their service for more than two years now and I honestly can likely count on two hands how often they pick up on time or even actually pick up at all. We pay for garbage, recyclables and yard waste removal. Just over the …
All of the residential trash service companies seem to have been struggling in the past years, but I noticed a change this month that I wasn’t expecting. American Disposal is doing something right in our neighborhood since they reorganized …
This is the worst trash service I’ve ever had. I haven’t had my trash picked up in two weeks. Same with my neighbors on the same route. …
American has gotten progressively worse over the years. The company used to pick up trash twice per week, but changed to a 1x/week schedule in the last couple of years. But each week we get a notification that service may be delayed. It has …
By far the worst garbage/recycle service I’ve experienced. Late, missed days, and rarely with an explanation. Our HOA has been paying for two pickups per week. After consistently missing one of the two pickups more than 50% of the time, we …
So I like our weekly trash and recycling pick up. The yard waste is hit or miss if they pick it up. I don’t like that trash has reduced to once a week from twice for the same price. But that’s the trend I hear. It did take a month for them …
My yard waste has gone unpicked for 2 weeks straight on multiple occasions. I have tried to report this but the company has not taken corrective actions. The trash and recycle days keep changing. They are late on picking up the trash. Tried …
The worst company I have ever done business with. Over the last three months the missed pick-ups every week. When I contacted them they said they can’t help me and that they would pick up the trash next week. If you call them their call …
This company is absolutely terrible!
Signed up for this service 7/25 after moving. Was assured bins would arrive on …
I’m having such a hard time getting in touch with someone and when I do It’s dismissive. We were moving from our old address so I call to get the account canceled in order to avoid getting billed. For an ENTIRE week I called and was …
Following up review from 3 weeks ago just to share that we have still not had ANY trash pick since signing up for services on July 25, 2022. …
Just getting worse and worse. Shopping for a new trash company as American is just horrible. We got the service and it was twice a week. Recently they started missing the 2nd visit so we called and were told, “oh yeah your neighborhood …
Absolutely the worst trash removal service and one of the worst overall companies we’ve ever used. They are utterly unreliable, often very late or skipping scheduled pickup days altogether with no advance notice. When they do decide to pick …
I’ve lived in a neighborhood served by American Disposal Services for three and a half months now, and customer service is the worst!
For the most part, trash pickup is dependable and efficient, with the big …
When they changed to picking up everything once a week and raised the price 10%, I cancelled. When they didn’t pick up on time, there was no credit for missed pick ups. Yard debris was sitting by the curb for 2 weeks. I was told they …
By previous reviews I see that I am not alone. I have had missed services by them over the years, normally not more than week. At this point I don’t even call over a missed week or two and if I did call they would be out on the next …
As others have mentioned, they repeatedly miss pickups (yard waste missed three weeks in a row now and counting). When I first signed up with them, I had the option of one or two trash pickups per week. I opted for two pickups, but they …
Last week they didn’t even pick up our trash on one day and the other pickup day completely wrecked our trash can. I can’t actually remember the last time they picked up on the right day. It’s so frustrating!
TERRIBLE SERVICE – GO WITH REPUBLIC!!! We moved to the area and set up trash service two weeks ago…even with DAILY phone calls to try and ensure we are on the pick up list, we have literally gotten NOTHING yet. They are quick to take …
This company was great for a while about 3 years ago. Twice a week trash service, reliable and quick. For the last couple of years, it’s been all downhill. First we lost the twice a week, then the late and missed pickups started on the …
For the past 3 months I have been missed at least once a week for trash, yard or recycling. I should have 10 missed credits but they say you only get a credit if you report it that same week. Someone from the county needs to step up an put …
I’ve been with the company for several years. Prior to COVID they were okay. Prices were decent so it was a yes. Over the last few years service is sporadic but prices have increased consistently and quality of service is ridiculous. …
Flawless trash and recycling service for four years. October third they instituted new routes and I have not had a pick up since.
Their customer call center is friendly and did give me a refund the week before …
This is the worst company.
I would like to upload a video to show how they destroyed the trash bin, but I took a picture of part of the video. They told me that I have to wait 2+ weeks to …
I wish I could rate a negative rating for this company. They are unresponsive and, within the past couple of years, have consistently missed scheduled pick ups for trash, recycling, and yard debris. Their customer service representatives …
Worse company we worked with, never here on time. They promise to pick up your garbage and it never happens, then you have to call again and again and again and they promise again and never come back. This is what’s happening when you work with this awful company. Can’t express my disappointment
THE WORST. Putting aside every late/missed pickup, here is my personal favorite anecdote to share. Leaf bags have been sitting out for about two weeks now. Missed pickup on Friday, got email Friday night saying they would be coming Saturday …
Over the past four weeks, I have had 20+ bags of leaves by my driveway that have not been picked up. Two weeks ago, they did stop by for a pickup but only took 8 of the 24 bags that were out there. I haven’t seen them since and the number …
This company is aweful. Constantly late, my entire neighborhood has been left behind on the Fourth of July weekend and the animals have gotten into all the trash cans. Trash is scattered everywhere. What a great business to be in. They can …
We’ve lived at our residence for about a month and in that time have not had a week where recycling and trash have both been picked up. When either service is done it’s always late, usually without notice. They didn’t pick up our recycling …
You got to be kidding me no trash and recycle to be picked up last 2 weeks. I always got emailed service delay and will pick up today but it didn’t . I paid your bill please do your service better. It is so trashy in our community.
The worst trash company I have experienced in the past twelve years. Not that Webb Brothers was perfect either, but there was a significant downtrend in quality of pickup as soon as they acquired Webb and took over our neighborhood. They …
Over the past eight weeks, American Disposal has only picked up our garbage one time. Following multiple calls to their customer support center, with the promise that our garbage would be picked up promptly, everything they promise has not …
In my thirty years doing business in the construction supply field this has got to be the worst trash company I’ve ever dealt with. Besides missing one of their biweekly pickups on a regular basis we have now gone a week without any trash …
Wow. Just moved to Alexandria, got American Disposal’s services, and so far, it’s been quite horrid. Here’s our yard waste, now 3 weeks after putting it out and 3 calls to American later. Nothing. They also missed our trash the first week. …
Update: yard debris missed 6 weeks in a row, and just received email stating it will be missed this weekend again…that’s 7 WEEKS!!! Most neighbors are tossing yard debris into regular bins to keep neighborhood clean as paper bags are …