(Translated by Google) Thank you very much Victor for your great kindness and patience, few people take the time to explain how you are, very very happy with your professionalism. …
(Translated by Google) All the staff very friendly especially the Assistant Vice President VICTOR HERNANDEZ
Very prepared and clarifies all your questions. AMERICAN EAGLE BANK is number …
(Translated by Google) I was doing my car refinancing. Victor helped me with everything. He explained everything step by step. I am very pleased with our cooperation. I highly recommend AEB and thanks Victor for his time. …
(Translated by Google) Never take a loan from these people, especially those from ITN Victor is a very arrogant person, they charge you for everything and if you don’t pay on time because you asked for extensions, they take very high …
We had an excellent experience dealing with Michael Rovner at American Eagle Bank in South Elgin. He went above and beyond helping us with the Medallion signature guarantee.
This place is horrible, I’ve called them numerous times JUST to have them send me an email, and nothing. I have to travel 35min just because they’re lazy.
Worst customer service ! even management is rude!! They have a dinosaur system they mispalced my payments added them to a wrong account. Nightmare!!!!!!
Best part of this Eagle bank is a bad bank they sue people that are aware of things and they lie about what people owe do not bank with them the y them they are a fraud bank and their worker are liars and pushie
Worst Bank ever I was paying off my car loan and had a refund coming back to me they were going to charge me a $5 fee for them to cut me a check so they were going to deduct it from my refund after paying off my car loan I demanded to …
It took 3 phone calls just to find out how much the interest I paid on a vehicle in 2017. No one from the loan department would call me back. Ridiculous!
The customer service is horrible. they also charged me late fees when my payments were on time. and they still send letters after you pay them. DO NOT take any loans from them they’ll just scam you.
Every month i drive here to pay in CASH because they dont even take a debit card i wonder why this bank is still in the Flintstones age and can not pay online !! UPDATE: 10.20.18 now you can pay online. Still can’t check balance. AND NOW …
I’ve been doing my personal and business banking here for 4-5 years and have had nothing been great experiences. If you want a quality, local, accessible bank, look no further.
Horrible communication and customer service from the Elgin staff over the phone. I hope no one else gets treated the way I did I will finish my loan and never again!!!!
best bank ever, no any banks acceptet me for a loon in all city, very happy and glad bought my dream car, always when i call eagle bank ppl are very nice with me and get help right away, 6 stars from me
I agree with the other reviewers who have provided negative remarks. I just sent in, in the same envelope, two forms, one for a change of address, the other to setup ACH payments for a loan. They did not copy correctly into their data my …
Find ANY OTHER bank!!!! Stay clear! Weasly scammers, they don’t provide statements or internet access to your loan info. It has been a nightmare dealing with these crooks. I would give ZERO stars if possible. POOR service to be kind worded. Worst bank ever!!!!
One of the receptionist was very RUDE to my mother, she gave her attitude, and even hung up on her. She literally argued with my mother on the phone while my mom was only trying to be nice. I hope this lady learns how to correctly treat her …
This place has been stalking, harrassing and calling me for someone else. Someone else that owes them money. Calling me and bothering my family. They call at all hours of the day. When you call there, the girl has such an attitude, rude …
No way to view the balance of a loan. They can’t even send you a statement monthly in the mail. If the interest rates where not up right now I would refinance. Worst Bank to have a loan through
My uncle has been hospitalized & I called American Eagle Bank to bring his auto loan current. The manager, Jerry, worked with me to resolve the issue and was very courteous.
No mobile apps, had to snail mail payment every month. Get with the program people! Should be able to mobile deposit just like other banks. Paid our loan off then closed our accounts.
After paying off a car loan, and waiting 5 weeks for the title to be mailed, and after calling them to check on it, I was told that if it does not get there, I can get a lien release letter from them, and go to the Secretary Of State, and …
The rudest bank I have ever dealt with. Eric, the manager screamed at me on the phone telling me I didn’t understand a simple loan when in reality he was trying to scam me out of interest money after we were in an accident. This man also hung up on me. Steer clear of this bank at all costs!
I have a car loan with this bank and honestly – it’s the most outdated bank out there. I have to snail mail my payments in, there is one or two locations in the “Chicagoland” area and they are all far from me. I never know if my payments …
My experience with American Eagle Bank in South Elgin Illinois has been less than favorable. I had an auto loan with this company and had never defaulted on the loan, always made the payments on time and even paid of the entirety of the …
I see all these negative remarks but I’ve never had a problem with them in two years. Always make my truck payments a few days ahead of due date and always gotten a receipt. I agree I pay too much in interest but I didn’t have the best credit score I’m the world either.
I really enjoy working with this bank. They are easy to deal with and are really nice people. I always get my questions answered quickly and they try to help me as much as they can. I recommend them.
After being strong armed to pay a fraudulent amount of money for a loan that they were getting an insurance check for after we were in an accident… they tried to charge us $24 to pay their ridiculous fee over the phone. Most 21st century …
This bank will do ANYTHING to charge extra fees anyway they possibly can….I am editing what I previously stated because it was my attorney who did not warn me to never be late making auto loan payments with a chapter 13 bankruptcy, that …
I have been asking for my title to my car since May 13, 2016 in which I paid a off a year in advance. Then they sent me a lien for lost title but no title number on it and I should pay the $95.00 When I already paid for the title when I …
I have a business loan here. I stopped in to get a payoff and start up a loan for more then amount that I owe on the current loan. Nobody could be bothered to give me the time of day. Nobody could take my name and number and have someone …
What can I say worst customer service ever and banking! AVOID THIS BANK! My credit was 675 when I got loan they said on paperwork I got a 9.84 found out later it was a 10.41? How did it go up? 2. They said every month they mail a statement …
Horrible bank they repoed my car the same night I caught up on my payments and when trying to get my car back they wanted 2 payments in advance plus repo fee and storage fees before getting my car back. When I couldn’t pay all that they …
Wow, thank god I called in to check that they got my payments for my auto loan…they “misplaced my one check” and then found it…supposedly the computer couldn’t read the check number, so they just deposited it and didn’t apply it to my …
I agree with that comments about checks and cash. It’s not comfortable. But I totally disagree with those who wrote that people are impolite. I came there a few times, I called them a lot and every time they were very supportive. They …
I was very surprised to see all the negative reviews because I’ve had nothing but positive experiences with them. Even after I wasn’t technically a customer anymore, they assisted me with a small issue and made sure it was taken care of to …
Look at the other reviews! I have an auto loan with this bank and have the same issues as everyone else. Their process is archaic and they make you jump through hoops to set up automatic payments and to view statement balance. Customer service is a nightmare and the collections department is worse to work with.
Update: Wow, title received fast! Thanks for your help! My experience was very favorable with Jerry and his team. It is great to have a local contact and not have to call someone states or countries away. They are very informative and kind. The best type of customer service.
I have never had a bad experience with American Eagle Bank. I’ve been banking with them for several years and have always have had prompt courteous friendly service. They have coffee and donuts on Fridays and are super good with kids. I actually like going inside there, it has a very good vibe.
I’ve been with this bank (auto loan) for a year and a half and have nothing negative to say at all. I can’t comment on their customer service because I’ve never needed to speak with anybody. While I do wish they would send me monthly …
I’m so glad to be done, very upset with myself for not refinancing when given the opportunity. This bank was an absolute nightmare, and hate that I have to give it Any stars. I could write a novel on all of the horrible things this bank …
I am very pleased to say that I had an excellent conversation with your employee Sophia she is a delight to talk to. She is very friendly and treated me with the upmost respect and I am glad I had her to talk to. She is one of your best employees!!! Thanks so much!
I have a car loan with them only. Never visted the bank since my loan was done through a dealership and bank is too far from home. Staff is helpful and answers phones pretty promptly. Did a good job of breaking down in detail how my …
I want to give a shout out to Lily L in the collections department. Throughout the pandemic she has been extremely helpful and empathetic. You don’t always get that level of understanding from a bank. Thank you, Lily. …
Today I was helped by a young lady who remained calm and was so polite and professional. She knew right away I am an honest man and when I stated that I paid and had prof she really went beyond her way to help me. I indeed paid…”the …
Tried to make a loan payment online with this bank and was unable to due to their not having this function available. I called so that I could make a payment over the phone using my card or check. I was told that there would be a fee to …
Finally paid off an auto loan with American Eagle and truly I’ve never had the misfortune to work with a less accommodating bank. No statements on the loan balance (must call to find that out), no electronic payment option besides very …
Transferring the title to the co-owner during the refinancing went very smoothly and the other individual received an awesome rate. It would be nice if they were closer!
My only issue with the bank is how hard it is to get help for any questions I have. When I call with a question I am usually transferred around for a while. It is not any employees fault. They are usually pretty friendly and nice. They …
All good things on my first time into American Eagle Bank (south Elgin) I was taken care of by Victor. Very professional, easy going, and prepared. Thank you Vic for a quick and painless visit!
Worked with this bank for a while and every time i had excellent service. Appreciate the help from Roxanna and the manager Jerry. Both were very polite and took great care of me! Excellent communication and support. I will not hesitate to bank or finance with American Eagle.
I highly recommend American Eagle Bank. Sophia, Victor, and Lily made my experience both pleasurable and effortless. They are true professionals. This is the way banking should be, the old fashioned way. They treat you with respect and truly care about your financial needs. Thank you for your assistance and keep up the great work!
We just had a great experience getting an auto loan from American Eagle. The application process was quick and easy, and Victor made sure to get us a great rate!
I have used American Eagle Bank for years and they are always great to work with. Excellent customer service and great loan rates. My most recent experience was with Victor, and the auto loan process was super easy. Highly recommended! – James
If you need to refinance, Victor is your guy at American eagle bank. He was very professional, great communication and easy to work with. Highly recommend him!
I have always paid my auto note on time, never missing a payment until I experienced a temporary hardship where Ms. Lilly and staff where very understanding and guided me through their hardship process to help me during my rough spot. I …
I worked with Victor Hernandez to refinance my 2017 Mazda. Victor was extremely professional, helpful and lowered my APR close to 10%. I have enjoyed working with American Eagle Bank and especially Victor! …
I needed to get pay off information for several of our company vehicles that are financed at different banks. When I called American Eagle I was surprised that a “live” person actually answered the phone and was able to provide me our …
I purchased a new car this week and worked with Victor at American Eagle Bank for an auto loan. It was the smoothest, fastest, and easiest loan I’ve ever experienced! Victor is friendly and professional and I highly recommend them!
Victor is the best!! He was incredibly professional, super quick to respond and overall just a friendly person to work with. My experience was super stress free and simple! Truly can’t say what a great experience it was to work with him and American Eagle Bank!
A man named Yuri called me regarding a loan that my father has here. I responded for my father as I’m a translator for him, and then asked how they got my phone number. Yuri became infuriated that I would ask this question, then told me …
Victor was awesome! When refinancing my vehicle, he was very patient and understanding. He also was able to stop a current payment from going through! Thank you Victor!
Needed to refinance my vehicle. I had a current loan with American Eagle Bank so when I called to check the current rates, I spoke to Victor Hernandez. He was extremely helpful in arranging my new refinance loan and helping me get a rate I …
Shout out to Victor! Victor saw I had an issue with getting an expedited car title from a payoff that I had made and found my phone number to call me and assist. He was able to resolve my issue in 5 minutes and expedited delivery of the …
Victor made the car loan process a breeze. Great response time and made me feel at ease with such a big purchase. I would refer anyone to Victor and American Eagle Bank!
I used American Eagle Bank to refinance a recent car purchase. Victor was super easy and quick to work with. He got me a Great rate on the loan. If you are thinking about refinancing, it is easier then you think. Thanks Victor and American Eagle Bank.
I needed help re-financing an auto loan after my recent divorce. It was quite the complicated situation because I had moved out of state and also needed to remove my former spouse from the title on my truck. I worked with Victor Hernandez …
Victor Hernandez has been a true life saver! I’ve worked with many banks over the years… chase, citi, Harris, bank of America…. never have I worked with someone so truly invested in helping. His communication is off the charts …
Victor Hernandez was great to work with. Walked me through the process. He always called me back and worked directly with thauto dealer as well. Great sense of humor which is always good when looking for a loan.
Originally gave 1 star as this bank has very primitive technology. They do have an method to pay a loan for a convenience fee online which is kind of high. I did get a call from Victor who explained if I log into the mobile app, the payment …
Work with the loan officer Victor who was amazing! Victor assisted me with my auto loan refinance. Extremely professional with the patience to help with difficult situations. Highly recommended!
I refinanced my auto loan with American Eagle. Victor was very helpful and made the process very easy! American eagle was able to save me 3% on the rate given to me by the car dealership. I highly recommend seeing if you qualify for a lower rate on your auto loan. Victor was great.
Victor Hernandez assisted me with a car refinance. He was very thorough and explained everything clearly and with perfect detail. When the financing went through, he made the process easy and efficient. His help and assistance was greatly appreciated.
American Eagle Bank is a people’s bank. The services they offer is extensive and most importantly, Victor H. was amazing in helping me with my auto loan and explaining it so clearly. Patient, and my values were pertinent in the process and he met all of them.
Initially, I was having issues getting everything situated with being able to pay for my car loan. I received a call from Victor who was very professional and accommodating. He treated my issue with urgency and helped me get everything up …
(Translated by Google) It was the only bank that got the loan for my car
(Original) …
(Translated by Google) Thanks to Victor for the excellent help he has given me. Kind, helpful and always with an answer for each of my questions. …
(Translated by Google) Thank you very much Victor for your great kindness and patience, few people take the time to explain how you are, very very happy with your professionalism. …
(Translated by Google) Excellent bank, good service in my language, I fully recommend it. Victor is an excellent bank agent. …
(Translated by Google) Victor is a great person to help understand every step of the business that is taking place, thanks …
(Translated by Google) All the staff very friendly especially the Assistant Vice President VICTOR HERNANDEZ
Very prepared and clarifies all your questions. AMERICAN EAGLE BANK is number …
(Translated by Google) Excellent service. Especially for Victor who took care of me quickly and efficiently. …
(Translated by Google) I was doing my car refinancing. Victor helped me with everything. He explained everything step by step. I am very pleased with our cooperation. I highly recommend AEB and thanks Victor for his time. …
(Translated by Google) Never take a loan from these people, especially those from ITN Victor is a very arrogant person, they charge you for everything and if you don’t pay on time because you asked for extensions, they take very high …
We had an excellent experience dealing with Michael Rovner at American Eagle Bank in South Elgin. He went above and beyond helping us with the Medallion signature guarantee.
Great experience. On point with everything.
Works bank ever….
bad
Thieves
Stay away from this bank.
Great service
Great Customer Svc
sent my title to the wrong address
Easy transaction, direct deposit, no hassles
Nice People, and Good Service!
Customer service is horrible. Nobody calls you back.
Worse customer service. Dont finance whit this guys.
Great rates and great people to deal with
Stay away !!! The worst bank ever
This place is the worst. They hung on me and won’t answer my follow up phone calls.
Staff is ridiculous! Worst car loan experience ever!
Worst customer service and antiquated banking I have ever used.
they believe in people. make your payment on time and wont have any problems.
Had a great experience with Victor!
Very happy with both personal and business banking at American Eagle
if you are deciding to get a car loan from this place..STOP!!!
shady loans here…
go somewhere else
Worst bank ever ….STAY FAR AWAY THERE RUDE AND NEED TO GO OUT OF BUSINESS IF I COULD GIVE 0 STARS I WOULD ….
Great staff, very accommodating and super easy to deal with.
This place is horrible, I’ve called them numerous times JUST to have them send me an email, and nothing. I have to travel 35min just because they’re lazy.
Customer service is an absolute joke. And there’s nothing but fees.
Victor was great & really quick
Worst customer service ! even management is rude!! They have a dinosaur system they mispalced my payments added them to a wrong account. Nightmare!!!!!!
Fantastic Bank! I have never had any issues with them!
What bank in 2017 doesn’t let you manage an account online and set up autopay.
Victor is above and beyond great communication and customer service!
Do not get a loan from this bank. You can not see your loan amount and payments. Totally not recommend!
Best Bank Ever! I Love this Bank. Great Service. Very friendly..
Best part of this Eagle bank is a bad bank they sue people that are aware of things and they lie about what people owe do not bank with them the y them they are a fraud bank and their worker are liars and pushie
24 $ processing fee for making a payment ???the most cheapest bank I’ve ever seen in my life.
Victor Hernandez is great to work with. A+++
Very rude service. I had to get my lawyer involved just to get the title of my completely paid off car loan.
I have had a long, 17 year relationship with this bank and have never encountered any problems – just a great bank.
People are very rude and unhelpful. Worst bank that I ever dealt with
This is the worst bank I have ever gotten a loan from and Ruth is one of the rudest people I have ever spoken to. I do NOT recommend anyone go here.
never had a problem with them. customer service is good, helpful and professional
Called to check the balance on my loan was given a number the days later received a letter saying I still owed $8.50 literally just scammers
Worst Bank ever I was paying off my car loan and had a refund coming back to me they were going to charge me a $5 fee for them to cut me a check so they were going to deduct it from my refund after paying off my car loan I demanded to …
I like this bank. I have an auto loan with them. I do wish their mobile app allowed me to check my loan status tho….
Worked with Victor and he was very helpful and efficient!
It took 3 phone calls just to find out how much the interest I paid on a vehicle in 2017. No one from the loan department would call me back. Ridiculous!
The customer service is horrible. they also charged me late fees when my payments were on time. and they still send letters after you pay them. DO NOT take any loans from them they’ll just scam you.
Every month i drive here to pay in CASH because they dont even take a debit card i wonder why this bank is still in the Flintstones age and can not pay online !! UPDATE: 10.20.18 now you can pay online. Still can’t check balance. AND NOW …
They don’t have online website, so I had car loan payment have to make personally in bank. Can’t wait to refinance my loan with other bank.
Victor was of excellent service, would recommend him to anyone needing service!!!
I’ve been doing my personal and business banking here for 4-5 years and have had nothing been great experiences. If you want a quality, local, accessible bank, look no further.
Victor was amazing! The process was seamless! I would highly recommend him!
Horrible communication and customer service from the Elgin staff over the phone. I hope no one else gets treated the way I did I will finish my loan and never again!!!!
best bank ever, no any banks acceptet me for a loon in all city, very happy and glad bought my dream car, always when i call eagle bank ppl are very nice with me and get help right away, 6 stars from me
I am very happy with victor excellent job helping us refinancing our 3 cars!!
I agree with the other reviewers who have provided negative remarks. I just sent in, in the same envelope, two forms, one for a change of address, the other to setup ACH payments for a loan. They did not copy correctly into their data my …
Find ANY OTHER bank!!!! Stay clear! Weasly scammers, they don’t provide statements or internet access to your loan info. It has been a nightmare dealing with these crooks. I would give ZERO stars if possible. POOR service to be kind worded. Worst bank ever!!!!
I called the bank regarding my car loan and Lily was a wonder helping me out. Very helpful and caring young lady !
One of the receptionist was very RUDE to my mother, she gave her attitude, and even hung up on her. She literally argued with my mother on the phone while my mom was only trying to be nice. I hope this lady learns how to correctly treat her …
I had a car loan for three years and had no issues. Called to pay off early with no trouble. Very friendly and even congratulated me.
This place has been stalking, harrassing and calling me for someone else. Someone else that owes them money. Calling me and bothering my family. They call at all hours of the day. When you call there, the girl has such an attitude, rude …
No way to view the balance of a loan. They can’t even send you a statement monthly in the mail. If the interest rates where not up right now I would refinance. Worst Bank to have a loan through
My uncle has been hospitalized & I called American Eagle Bank to bring his auto loan current. The manager, Jerry, worked with me to resolve the issue and was very courteous.
No mobile apps, had to snail mail payment every month. Get with the program people! Should be able to mobile deposit just like other banks. Paid our loan off then closed our accounts.
After paying off a car loan, and waiting 5 weeks for the title to be mailed, and after calling them to check on it, I was told that if it does not get there, I can get a lien release letter from them, and go to the Secretary Of State, and …
The rudest bank I have ever dealt with. Eric, the manager screamed at me on the phone telling me I didn’t understand a simple loan when in reality he was trying to scam me out of interest money after we were in an accident. This man also hung up on me. Steer clear of this bank at all costs!
I have a car loan with this bank and honestly – it’s the most outdated bank out there. I have to snail mail my payments in, there is one or two locations in the “Chicagoland” area and they are all far from me. I never know if my payments …
I had a great experience with Victor, he made my experience very smooth and quick! Thank you American Eagle Bank!
I worked with Victor H. and he made the process very easy. Walked in and walked out. Recommend working with him!
My experience with American Eagle Bank in South Elgin Illinois has been less than favorable. I had an auto loan with this company and had never defaulted on the loan, always made the payments on time and even paid of the entirety of the …
I see all these negative remarks but I’ve never had a problem with them in two years. Always make my truck payments a few days ahead of due date and always gotten a receipt. I agree I pay too much in interest but I didn’t have the best credit score I’m the world either.
I really enjoy working with this bank. They are easy to deal with and are really nice people. I always get my questions answered quickly and they try to help me as much as they can. I recommend them.
After being strong armed to pay a fraudulent amount of money for a loan that they were getting an insurance check for after we were in an accident… they tried to charge us $24 to pay their ridiculous fee over the phone. Most 21st century …
Personal and very friendly service! Took care of all the details and made a car sale transaction very easy for my parents and me.
This bank will do ANYTHING to charge extra fees anyway they possibly can….I am editing what I previously stated because it was my attorney who did not warn me to never be late making auto loan payments with a chapter 13 bankruptcy, that …
I have been asking for my title to my car since May 13, 2016 in which I paid a off a year in advance. Then they sent me a lien for lost title but no title number on it and I should pay the $95.00 When I already paid for the title when I …
I have a business loan here. I stopped in to get a payoff and start up a loan for more then amount that I owe on the current loan. Nobody could be bothered to give me the time of day. Nobody could take my name and number and have someone …
What can I say worst customer service ever and banking! AVOID THIS BANK! My credit was 675 when I got loan they said on paperwork I got a 9.84 found out later it was a 10.41? How did it go up? 2. They said every month they mail a statement …
Horrible bank they repoed my car the same night I caught up on my payments and when trying to get my car back they wanted 2 payments in advance plus repo fee and storage fees before getting my car back. When I couldn’t pay all that they …
Wow, thank god I called in to check that they got my payments for my auto loan…they “misplaced my one check” and then found it…supposedly the computer couldn’t read the check number, so they just deposited it and didn’t apply it to my …
I agree with that comments about checks and cash. It’s not comfortable. But I totally disagree with those who wrote that people are impolite. I came there a few times, I called them a lot and every time they were very supportive. They …
Love to give my business to a local bank. Friendly people who know what they are doing. Will do business with American Eagle Bank again.
I was very surprised to see all the negative reviews because I’ve had nothing but positive experiences with them. Even after I wasn’t technically a customer anymore, they assisted me with a small issue and made sure it was taken care of to …
Victor H helped me and my husband refi are auto loan quick and easy !!! Highly recommend.
Look at the other reviews! I have an auto loan with this bank and have the same issues as everyone else. Their process is archaic and they make you jump through hoops to set up automatic payments and to view statement balance. Customer service is a nightmare and the collections department is worse to work with.
Great experience with American Eagle Bank. Victor Hernandez best provider with loan and refinance. Thank you!
Update: Wow, title received fast! Thanks for your help! My experience was very favorable with Jerry and his team. It is great to have a local contact and not have to call someone states or countries away. They are very informative and kind. The best type of customer service.
I have never had a bad experience with American Eagle Bank. I’ve been banking with them for several years and have always have had prompt courteous friendly service. They have coffee and donuts on Fridays and are super good with kids. I actually like going inside there, it has a very good vibe.
I’ve been with this bank (auto loan) for a year and a half and have nothing negative to say at all. I can’t comment on their customer service because I’ve never needed to speak with anybody. While I do wish they would send me monthly …
I’m so glad to be done, very upset with myself for not refinancing when given the opportunity. This bank was an absolute nightmare, and hate that I have to give it Any stars. I could write a novel on all of the horrible things this bank …
I am very pleased to say that I had an excellent conversation with your employee Sophia she is a delight to talk to. She is very friendly and treated me with the upmost respect and I am glad I had her to talk to. She is one of your best employees!!! Thanks so much!
I have a car loan with them only. Never visted the bank since my loan was done through a dealership and bank is too far from home. Staff is helpful and answers phones pretty promptly. Did a good job of breaking down in detail how my …
I want to give a shout out to Lily L in the collections department. Throughout the pandemic she has been extremely helpful and empathetic. You don’t always get that level of understanding from a bank. Thank you, Lily. …
Today I was helped by a young lady who remained calm and was so polite and professional. She knew right away I am an honest man and when I stated that I paid and had prof she really went beyond her way to help me. I indeed paid…”the …
Victor was great and super helpful making the process of selling my car and getting the new owner a loan easy as possible.
Victor has been great to work with and has responded quickly to all of my emails. He was very helpful in refinancing my loan. Thank you!
Tried to make a loan payment online with this bank and was unable to due to their not having this function available. I called so that I could make a payment over the phone using my card or check. I was told that there would be a fee to …
Finally paid off an auto loan with American Eagle and truly I’ve never had the misfortune to work with a less accommodating bank. No statements on the loan balance (must call to find that out), no electronic payment option besides very …
Transferring the title to the co-owner during the refinancing went very smoothly and the other individual received an awesome rate. It would be nice if they were closer!
My only issue with the bank is how hard it is to get help for any questions I have. When I call with a question I am usually transferred around for a while. It is not any employees fault. They are usually pretty friendly and nice. They …
All good things on my first time into American Eagle Bank (south Elgin) I was taken care of by Victor. Very professional, easy going, and prepared. Thank you Vic for a quick and painless visit!
Victor, thank you for helping me refinance my vehicle.
Worked with my comp on a fast time maner, got everything done, thank you very much
Victor Hernandez helped me kindly to get refinance for the auto loan. Thank you for the support!
Worked with this bank for a while and every time i had excellent service. Appreciate the help from Roxanna and the manager Jerry. Both were very polite and took great care of me! Excellent communication and support. I will not hesitate to bank or finance with American Eagle.
I highly recommend American Eagle Bank. Sophia, Victor, and Lily made my experience both pleasurable and effortless. They are true professionals. This is the way banking should be, the old fashioned way. They treat you with respect and truly care about your financial needs. Thank you for your assistance and keep up the great work!
We just had a great experience getting an auto loan from American Eagle. The application process was quick and easy, and Victor made sure to get us a great rate!
I have used American Eagle Bank for years and they are always great to work with. Excellent customer service and great loan rates. My most recent experience was with Victor, and the auto loan process was super easy. Highly recommended! – James
If you need to refinance, Victor is your guy at American eagle bank. He was very professional, great communication and easy to work with. Highly recommend him!
I have always paid my auto note on time, never missing a payment until I experienced a temporary hardship where Ms. Lilly and staff where very understanding and guided me through their hardship process to help me during my rough spot. I …
I worked with Victor Hernandez to refinance my 2017 Mazda. Victor was extremely professional, helpful and lowered my APR close to 10%. I have enjoyed working with American Eagle Bank and especially Victor! …
Victor Hernandez has been providing the best service & support for my auto loan. He is so professional & kind. I strongly recommend AEB!
I needed to get pay off information for several of our company vehicles that are financed at different banks. When I called American Eagle I was surprised that a “live” person actually answered the phone and was able to provide me our …
I purchased a new car this week and worked with Victor at American Eagle Bank for an auto loan. It was the smoothest, fastest, and easiest loan I’ve ever experienced! Victor is friendly and professional and I highly recommend them!
Victor is the best!! He was incredibly professional, super quick to respond and overall just a friendly person to work with. My experience was super stress free and simple! Truly can’t say what a great experience it was to work with him and American Eagle Bank!
A man named Yuri called me regarding a loan that my father has here. I responded for my father as I’m a translator for him, and then asked how they got my phone number. Yuri became infuriated that I would ask this question, then told me …
Victor was awesome! When refinancing my vehicle, he was very patient and understanding. He also was able to stop a current payment from going through! Thank you Victor!
Needed to refinance my vehicle. I had a current loan with American Eagle Bank so when I called to check the current rates, I spoke to Victor Hernandez. He was extremely helpful in arranging my new refinance loan and helping me get a rate I …
Victor is awesome and always very helpful. American eagle is A+
Shout out to Victor! Victor saw I had an issue with getting an expedited car title from a payoff that I had made and found my phone number to call me and assist. He was able to resolve my issue in 5 minutes and expedited delivery of the …
Victor made the car loan process a breeze. Great response time and made me feel at ease with such a big purchase. I would refer anyone to Victor and American Eagle Bank!
I used American Eagle Bank to refinance a recent car purchase. Victor was super easy and quick to work with. He got me a Great rate on the loan. If you are thinking about refinancing, it is easier then you think. Thanks Victor and American Eagle Bank.
Victor has been outstanding! I am very pleased with his performance and service. Good experience 👍 …
I needed help re-financing an auto loan after my recent divorce. It was quite the complicated situation because I had moved out of state and also needed to remove my former spouse from the title on my truck. I worked with Victor Hernandez …
Victor Hernandez has been a true life saver! I’ve worked with many banks over the years… chase, citi, Harris, bank of America…. never have I worked with someone so truly invested in helping. His communication is off the charts …
Victor Hernandez was great to work with. Walked me through the process. He always called me back and worked directly with thauto dealer as well. Great sense of humor which is always good when looking for a loan.
Originally gave 1 star as this bank has very primitive technology. They do have an method to pay a loan for a convenience fee online which is kind of high. I did get a call from Victor who explained if I log into the mobile app, the payment …
Victor helped my dad and I refinance our cars, he was very helpful and made the whole process so easy! Definitely recommend.
Victor was amazing in helping me refinance my car and transfer the title into my name. He was quick at answer all calls and emails. Highly recommend
Fantastic Bank. Victor Hernandez was a pleasure to work with. Very informative and helpful. Thank you American Eagle Bank and Victor.
Work with the loan officer Victor who was amazing! Victor assisted me with my auto loan refinance. Extremely professional with the patience to help with difficult situations. Highly recommended!
I refinanced my auto loan with American Eagle. Victor was very helpful and made the process very easy! American eagle was able to save me 3% on the rate given to me by the car dealership. I highly recommend seeing if you qualify for a lower rate on your auto loan. Victor was great.
Victor Hernandez assisted me with a car refinance. He was very thorough and explained everything clearly and with perfect detail. When the financing went through, he made the process easy and efficient. His help and assistance was greatly appreciated.
American Eagle Bank is a people’s bank. The services they offer is extensive and most importantly, Victor H. was amazing in helping me with my auto loan and explaining it so clearly. Patient, and my values were pertinent in the process and he met all of them.
Initially, I was having issues getting everything situated with being able to pay for my car loan. I received a call from Victor who was very professional and accommodating. He treated my issue with urgency and helped me get everything up …