American Family Brokerage is a part of American Family Insurance, which is one the largest mutual property and casualty insurers in the Unites States.
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
6000 American Pkwy, Madison, WI 53783
Land and beautiful
Dream Fearlessly
Verry helpfull
AmFam rocks!
Best place to work
Amazing company to work for
The Best
excellence
Great place to work!
Fun times
I love working here!
Wish I could give no stars!
All your insurance under one roof.
Professional service. Good lounge.
Good employer, great campus.
Best Company to work for in North America.
Best insurance policy coverage for home and auto.
Great company. I know because I work there.
Stay left as you enter…it’s a one Wayne…parking entrance is confusing and not well marked
I work here and it has awesome work culture.
They don’t explain the fine line in your policy.
Great place to work with awesome culture and great people to work with
Great company to work for and retire from. A++++
A good company to work with . benefits are good . Nice working environment.
Great location, and facilities were superb for formal and informal instruction
Nice facility they do a decent job of Hosting the forestry show
Excellent facility, helpful staff. However, it is quite sprawled out and not readily accessible.
Good people. Very polite. The lady at the front desk has the biggest heart.
Terrible people. They lie and are rude on the phone to people trying to resolve claims. I would suggest you stay clear of this insurance company.
Great organization. Cares about its employees and customers a like. Amazing campus.
Nice trails but won’t let the public use them
I visited the American family campus for a fly tying event put on by Badger fly tying. Excellent campus. Thanks
Don’t use this company, they will trick you and rip you off, lie to you and take more money than they are supposed to. STAY AWAY.
We were here for a Girl Scout expo. It was very well set up up space and very clean.
Only interacted with this space for conferences and trainings. Great space, very comfortable, open and airy. Parking is not a hassle.
Refused to tow my vehicle when I have full coverage (emergency road side assistance) my rear end! And have been with them for 11 years!
Good luck finding anyone to work for their absurdly low replacement costs. Also, God forbid you ever get a claim, they will drop you once they realize your actually going to use your insurance coverage for legit damage
Great hosts for the National Geographic GeoBee
this company is a very bad one. the adjusters are very slothful. they do not care about handling business when their insured is at fault. if your vehicle is totaled, they will not contact you in a timely manner.
I have been driving for 45 years and never experienced anything like these people…they should be ashamed of themselves!
1) Unethical as they tend to nickel and dime you with any fees that they can get …
They won a judgement in small claims. Defendant hasn’t paid after years gone by. Subrogation office lady told me she isn’t aware of wage garnishment, but knows that the judgement expires eventually. I suppose that means they wrote off their …
Daniel J Palm helped me with my claim. I was involved in an accident and the person who hit me had American Family Insurance. I decided to get my repairs done through them instead of my own insurance company. Best choice I ever made. I’m considering switching over just because of the customer service.
Support? Not so much. Had a flood from bathroom toilet on New Years Eve, sounded nice on the phone, but now they don’t want to pay after repairs were done. 2” of black mold at base of drywall around bathroom and I’m supposed to live with that? C’mon AmFam, back me up when I need your help!
The corporate complex in Madison is absolutely phenomenal…simply gorgeous with all the brand new changes in design and decor. The company’s culture feels just like a family and everyone is genuinely nice!
John Clementz is the most unprofessional adjuster I have ever had the misfortune to work with. He’s never actually at work. Tried to call 6 different times and he’s left work early or on extended weekend vacation… or just telling someone …
Auto-attendant is awful! Takes 10 minutes to get through the menu. If I was prospecting for new insurance, you would have lost a customer.
I dealt with Amy Miller in the claims department over just a small but she was awesome. Went out of her way to make phone calls to deal with tow company and heip settle my claim . very pleasant young lady to work with , extremely. Professional . THANKS AMY
Trying to screw a Veteran over around Memorial Day! Thanks American Family Insurance!
American family agreed to pay for my vehicle damage because their insurer was at …
I am pleased to say that my complaint was handled in a very fast and efficient manner. I have just called to confirm that the medical bills I had sent in were processed and Brent assured me he had them in hand as of yesterday and would send …
American family is a gamble at best. I spoke with some really kind people regarding my claim, and dealt with others not so great. In particular Sherrie the “PD Total Loss Sr. Desk Adjuster” was such a discrace to work with. Her customer …
Josh Kietzman, my insurance adjuster, is amazing. He has taken care of all my needs and concerns, through this awful situation. I would recommend him to anyone.
Amazing campus. Proud to be worked there
Worst insurance company EVER!!! This company does not live up to their word!! I went through a Kwik Trip car wash and American Families insured damaged my vehicle and busted out my back window. They do nothing to help but blame Kwik Trip! …
CONNECT through American family is the worst insurance company I have ever worked with! Called for roadside assistance and was told they don’t service the highway I was located; strike 1! I was rear ended and my booster seats were crushed …
My car was hit by a AFI insured driver. Trying to deal with the adjuster was a nightmare. Gene the adjuster would not return phone calls. I left so many messages. I even called his boss and asked for a phone call back. Nothing. The …