American Fidelity Assurance Company

American Fidelity Assurance Company

American Fidelity Assurance Company, headquartered in Oklahoma City provides insurance products and financial services to education employees, trade association members and companies throughout the…

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American Fidelity Assurance Company Reviews ( 19 )

  1. Signed up for Short Term disability with these guys through my school district, I’m a teacher. The first time I needed to use this….what a bunch of hoops to jump through. I filed a claim in June and am still waiting to hear for approval. …

  2. After having several policies with them for 8+ years & NEVER using the majority of them I called 10/18/16 to inquire about my accident coverage for my son told by a representative that everything was good to submit a claim now all of a …

  3. It’s a great company to work for. Senior management is very approachable, and the benefits are really good. Sadly, many of the Supervisors and Managers let their personal feelings interfere with their professionalism, and they don’t treat their employees equitably. There is a lot of favoritism among the lower management.

  4. “Customer Service” isn’t an apt description. Should be “Customer Frustration.” It is impossible to call their 800 number and talk to a person. I’ve spent the better part of an hour trying to figure out how to “Touch 0 to talk to a customer …

  5. Outstanding from the time I got out of my car to the time I left. It was so much better and much, much faster going in to fill out paperwork for annuity money instead of doing it online. I will get my nice check in 2 days instead of 2 weeks!!!! Super nice people!!!!!!!!!!

  6. American Fidelity used to be a great company. Now, their website doesn’t upload your information for claims and when you call they just keep you on hold for over 20 minutes. When they came to our work to discuss which things we wanted, we …

  7. Avoid these people like the plague. For some reason school districts seem to think this is the company to work with, and maybe it is for them, but not for the teachers. They are the used car dealer of employee benefits, and use high …

  8. I was fired for taking a picture of the information on the screen being shown in my training class that you can easily look up if you go to their polices and what they offer. It had nothing to do with customer info and it was one quick line …

  9. I attended an event here, so in that regard only (as I’ve never done business with the company, so I cannot provide feedback on that), I was very impressed. I missed the turn and was taken down an alternate route which lead me to a blocked …

  10. Very nice staff on the phone, but our patient submitted a claim in September of last year and we still have not been paid. I had the AF assigned claim number and they refused to talk with me about it. Having dealt with insurance companies …

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