American Heritage Federal Credit Union, located in Philadelphia, and established in 1948 is a credit union serving more than 650 companies.
| Sunday Closed Monday 8AM–5PM Tuesday 8AM–5PM Wednesday 8AM–5PM Thursday 8AM–5PM Friday 8AM–7PM Saturday 9AM–3PM |
2060 Red Lion Rd, Philadelphia, PA 19115
Worst Financial institution around. Do not bank with them. They have no loyalty. Members are treated like a number… Not a human.
I took out a loan through a dealership but have been having issues that my payments are being returned. Husband called AH told him they use an outside company. My bank stated the address was wrong but when I called they stated it was …
Awesome Bank
Been here for years
Great
Works well
Excessive hidden fees! Watch out!
Handsome
Very friendly and helpful here
Great Customer Service
Great hours
Worst bank ever!
Rude staff not focused on customers
We went to the ATM.
Friendly. Helpful.
Staff members are nice and friendly.
Great rates on loans for members
People are very helpful.
The worst customer service ever stay away
Awesome customer service!
biggest scams, worse credit union around!!!
The worst customer service ever for loans.
Awesome bank! Great service!
Fast. Quiet.
I was pleased with the service, fast and friendly
I question the number of African Americans who qualify for loans?
The staff was very friendly and helpful.
The holiday lighting on this property is worth the trip for this time of year
Great customer service very fast your in and out love it.
I go out of my way to do my banking transactions at this location because of the customer service!
Best bank in Philadelphia!!!
Always pleasant and courteous.
No fee checking and always had the lowest loan % rates when I was comparing.
Very friendly. .lines move quickly. ..more hrs would be better never had a problem
Called them twice for a mortgage, never got a call back
Every employee treated me and my wife like familty. Good service , good rates , great atmosphere.
People say it’s good, but not to me
BEST BANK AROUND!!!
BEST CUSTOMER SERVICE!!!
MICHELE WAS PHENOMENAL!!
5 star! Amazing facility, Great Team, and good attitude! 10/10 recommended.
Scumbag operation. The hourly employees work hard and are underpaid. Management is a bunch of spineless yes men.
The policies and programs of banks, target the stockholders. AmHFCU works for the members and they do it very well.
I love my credit union. Always a good experience!
Will never do buissens with this bank again. 2 years ago the held my money cause of there negligent.
Worst customer service. Closed branches.
Don’t walk in. They don’t want you there.
Great service good rates and far more personable than the usual banking intuitions.
I love this credit union! The service is great and they have amazing rates.
This is the 1st time…i had walk n2 the red lion branch that this happen 2 me…well wen i walk n…the lady said.WAT DO I WANT..i just pointed 2 cashiers…NOT A GM…wat do people go 2 a bank 4 a 🍔 🍟 …
Closed on Sunday?? Recently opened a savings account. Very unhappy you don’t have Sunday hours. Going to need a bank that does
Love all the friendly , happy helpful team members at my New Britain branch. Great people!
I see why people use shoe box methods of banking. Clair, Beth and this whole institution is crooks. Use them for what they are worth and that’s it. Complete idiots.
I just leaf there…I didnt no wat 2 do with bank thing…..THANK U 4 THE LADY THAT GOT OUT HER CAR 2 HELP ME AND THE CASHIER WHO HELP 2…2 FINISH MY TRANSACTION!!!!!
I love this credit union especially the bill payer I haven’t used a stamp in 4 years.
I have only had positive experiences with AHFCU and this branch, the staff is kind and efficient, and they don’t charge account maintenance fees like the big banks do. You also get a free checkbook and welcome kit when you open an account.
Excellent customer service!
Went there today to open an account, the lady attended (Marilyn) was very unpleasant. Didn’t even greet us in the beginning. Seemed like she didn’t care about a potential business.
Weekend hours are killing me. Saturday at 3pm. Really?? And no Sunday’s. You can buy alcohol but can’t bank. I don’t get it.
I don’t understand how a bank can block a debit card when you visit certain states on top of it! Especially After hours! When there’s nobody to contact!!
Not sure what the other people are talking about because i’ve never got hit with fees, unlike a lot of the other banks around. Everyone is friendly and I would would refer my friends and family.
They never answer the phone! I’ve called twice now to find information on becoming a member- waited 35 mins for someone to answer the first time and 12 mins the second time before I hung up. Bad customer service via phone.
Greatest employees anywhere to work with
Customer Service at this branch is at a 20 year low!!!
I wouldnt recommend this place anymore. After 20 plus years I will be closing my account and seeking another financial institution.
I would like to take this opportunity to share my experience about a lovely woman named Louise who is a staff member who help me close on a holiday loan at AHFCU. …
pleasant experience, no hassle, so far i had better experience with this bank than USAA or Wells Fargo
I’ve been with this credit union for years. This credit union would never give us a home loan, but gave us all the personal loans, and car loans. Thank you amhfcu, I finally bought my home without you.
Can’t never get anyone on the phone and they told me my pin was invalid when I tried to use my card. I had to wait 4 days to get a new card and they never sent the new pin with it?
Was on the rush to my friend wedding and need change some money from a lot of $20 bill to 3 $100 bill they would not doit because I don’t have account. You know what I would never open account with bank like that.
Everyone is super nice and knowledgeable about the operation there it was nice to see the pride in a company and I live close to the redlion branch and it doesn’t matter what time of year it is the facility looks beautiful, and any event …
Worst bank ever. Online teller is totally outdated. I can not connect from EU. The tellers/associates are clueless?! I would not recommend it.
The place it self is nice, there are some benches you can sit at, the place overall is very welcoming and looks good and during Christmas time it is magical with amazing lights
Perkasie Branch is WONDERFUL!!! Doylestown Branch is a Pain in the A$$
Ginny, the manager is one of a kind as are all the tellers I have used. Never any hassle and always polite and friendly. rhawn st branch the best.
There are far superior credits unions in the Philadelphia market to choose from. I’d suggest investing in more employees that have financial background so they can suggest appropriate products and services.
I’ve been waiting a month for a copy of my title to be sent from American Heritage to have my vehicle registered and they have not been cooperative.
Love my bank, convenient location and hours.
Different types of accounts that you can choose which suits your daily needs.
Do not use this bank if you plan on getting a car loan with a co-borrower. Especially if it’s a parent and you do not fall under their so called “parental umbrella”. Because you will be denied.
I’ve been a member since 1992! I’ve since moved and lived in 2 additional states and still bank with AMH! Love the employees, services and attention I get as a member.
Kayla at Red Lion branch took money from another customer account and placed it in my account- huge error!!!!! Kayla definitely needs retraining- try to avoid her window and double check your receipts. Manger was unhelpful and unfriendly. Very poor customer service!!!
Customer service – Call Center supervisor 1793 teller number the worse Should not be a supervisor she said to me if you do not listen to me and listen to what I have to sayi will not give you refund. Let’s see what happens1793 teller …
Mary Lou Sweeney and Jill the best period.
Mary Lou went out of her way to save my interest rate on a previously submitted application. …
Brandon was very helpful with my credit card application , which had a few glitches. Went that extra mile to make it happen.
There is a working situation that occurs as a result of not understanding what the items in the tax return are and, as a result, asking you unnecessarily even though it is written on the form in front of everything.
I don’t recommend it to anyone. Waste of time!!
American Heritage Federal credit union is an excellent bank to bank with great atmosphere. Teller and bank employees go above and beyond their duties to service the customer.
Going with my uncle and some rude CSR lady comes up and pushes us right out of the way and says here I’ll help him out he don’t need your help and that’s not the first time we never recommend some Bank like this this is not a neighborhood Bank if you can give it a half a star to give it a half a star
Very courteous and helpful employees. Convenient hours, location, and and ATM’s. Poor rates. Hidden fees. Slow service. Beautiful building and grounds. I hate to use the cliche, but American Heritage is a series of tradeoffs. They work for me.
I would like to commend Sophia at American heritage for being efficient and kind
I’ve been banking here for years. AMHFCU always treated me fair and willing to go the extra mile. They have all the services to get you financially fit. But, you can’t always tell people how to manage their money. As my mom would say…”people spend their money on 2 things: food and foolishness”.
Absolutely the worst bank in the entire world they never have any time to call you, you cannot get a hold of them you need your account number to get a hold of them you can’t even give them your social. Their automated system is absolutely a nightmare. Overall worst back ever
My associate Amanda was kind, Helpful, and polite.She also made me make my mind up to join the Heritage group. I’m very happy for her assistance, thank you.
Am Heritage FCU is a wonderful experience, polite personnel calling you by name at the branch where you usually go , where tellers know you, no check writing, no deposit slips. The tellers are serving you based on knowing you visually. …
im a nurse who recent became unemployed due to covid . i asked to refi my car loan which ive been paying for 3 yrs $140.00 ea month in finance chges plus…. they want to charge me 5000.00 finance chges. thats more then it cost me to refi …
My AHCU representative, Michelle, has been great to work with. She took the time and extended the concerns needed. I am glad to be a member
After many years with this bank I must move on. Customer service is non existent. The drive through is under staffed. What used to take 2-3min to make a dep is now 6-7min. Staff seems unhappy and over worked. Sorry for the negative review but the last 2 years experiences forced me to write it.
They don’t even have bank tellers any longer. You have to use either the ATM or wait in a long line for the drive thru.
I do not recommend this bank for anyone. Same one gave me a check from this bank. I was inside to would check-cash from that check as a proof that check will not closed soon. The bank leader told me if I am not member of that bank my check …
Very friendly & helpful associates. Opening a new account was very quick & easy.
Amhfcu is a great place to invest in some people take the place for granite but my experience is good there. Any problem or circumstances come up I’m informed ahead of time. Not like other banks this is the place. Great employees, polite and respected at all times.
Have been banking there for over 25 years.
No problems until I hit a personal financial snag and had to claim bankruptcy.
I had no issues with any other creditors except this bank.
They made a awful personal situation worse.
I stopped in American heritage to open a new account and I could not have had a more pleasant experience.
I waited less then five minutes to be helped. …
I have had my share of banking issues and nobody has been more helpful then the staff at American Heritage. They have continuously tried to help me solve problems that I’ve had whether it was big or small. I’ve been a member for about 3-4 …
My experience at the carriage house was exceptional! Ms. Samantha was very helpful! I am very happy to know AHCU has someone like Sam to help me when I visit. Thanks again Samantha!
YOU HAVE TO WEAR A MASK IN THIS PLACE….OK. IN THIS PARTICULAR CREDIT UNION, YOU WILL ONLY USE A TELLER THROUGH A TV SCREEN. HERE’S THE KICKER, NOW THEY WANT YOU TO REMOVE YOUR HAT IN ORDER TO ACQUIRE ABOUT YOUR MONEY THROUGH A TV SCREEN …
I been trying to get my cards renewed but they are only able to take one card. Of which my fiancé uses my other one when need to so now if I am in a jam and she is the only one that can take care of it I’m screwed because I have 2 cards but …
I’ve been a member of AHFCU for 10 years. I was recently denied a car loan request without a valid reason. I had a car loan with them before,which I paid off. I also have a credit card through them with a $0 balance. I have excellent credit, so I’m really disappointed by this.
problems ….all the time
cant get through on the phone, local branch refers you to main branch in phila for everything. when you call you sit on hold a LONG time. tried to activate a card . easy with other banks…… not here.
My main financial institution! LOVE them!
Have been a member since 2005 and only have great things to say! They are always …
American Heritage is like no other place in the banking world. It’s absolutely the best. As soon as you walk in your greated, they also build you and help you with everything from start to finish with the customer always understanding …
I hate providing negative ratings; however, I do not recommend this bank for anyone. there are many better credit unions and alternative banking solutions. This bank makes it very difficult to close an Account. They treat customers poorly. …
Worst credit union ever been a member for over 10 yrs it was all good long as I had a Acct in good standing fall on a hard time they disregard you over drafted 350 they sent it to check systems after I paid. Needed a letter from them …
This bank sends misleading letters claiming to be account statements but are really life insurance offers. I’ve asked many times to stop receiving promotional materials, but it never stops. They also sold my information to 3rd parties for …
This place is a 5 star bank. Went to open up a checking account and Carrie helped me. She was wonderful. Then they wanted my opinion on some new technology they are testing out and I love that they involve their customers on such things! I …
I’ve used this bank for years but lately they have done nothing but cause me stress. We have direct deposit, credit card and loans with them but have to jump through hoops to get any account open. It is a painful process to open and close …
Honestly the worst customer service ever. Waited for over 2.5 hours to inquire about a mortgage and ended up walking out because they kept saying we’re next and kept taking back other people who arrived after us. Probably would be a nightmare to be a customer here.
I had a bad experience of depositing a big amount but the front desk customer service personnel was not allowing me to see the teller, saying do it electronically, but I excepted to talk to teller to clarify some deposit accounts of …
Horrible experience with a credit union I have been doing business with for over 20 years. There has been no empathy or integrity demonstrated to assist me in the refinance process. If you can refinance through another institution- do so. …
I’ve been with this institution for many, many years. The last few years they have gone downhill. Just responded to a credit card offer they sent me, and I have an exemplary credit rating. You’d think I was applying for a mortgage. Tried …
Michelle was an amazing representative. She looked over my account and realized the credit card I had was not the best card for me she made the whole process amazing and fast. You don’t get service like this anywhere anymore
One of the first words that comes to mind, are outstanding, patient, friendly, and of course professional. My recent experience at American Heritage Federal Credit Union was exceptional. Member service officer Amanda Evans, and her team went the extra mile to assist us. We will always recommend this credit union above the others…
I think this bank is weird. They can’t tell you why the system is malfunctioning online. Everything is a week long hold with check deposits. Then when you go to deposit your checks, your debit and ID isn’t enough – they make you fill out a …
Underwriters for the auto loan department have no clue how to do their job. Cannot read simple self employment financials. Income was way more than enough and credit was over 700, and I was putting more than 40% down on the vehicle and the …
They are eliminating tellers and substituting with “machine Tellers” where a person sitting “who knows where” remotely interacts with customer thru a tiny 10″ screen at the machine. This is pathetic.. What happened to the customer …
I was told on the phone I could just run in and sign the paperwork for my credit card. I ran in and the receptionist checked me in and said they would be with me momentarily. At no time did anyone say I should schedule an appointment. I …
Had a blast at the AHCU annual car show with my buddy Ron sponsored by 98 wogl radio station. Plenty of awesome cars & car enthusiasts and just great people enjoying the show. Truly an American tradition that I enjoy immensely and by the …
AHFCU has the worst customer service. Their online banking system is horrid so you have to call for assistance. It is typical to have 50+ callers ahead of you, so the wait is at least 45 minutes just to speak with someone. They would be a …
This bank used to be okay. But customer service is terrible now. Long waiting time. Can’t get help by calling them on the phone. Putting up very distracting Christmas lights on such a busy road doesn’t help if customer service is terrible. Car shows and etc do not help if the service is terrible.
The worst customer service. Live chat rep usually says to call the bank. When calling on hold for a long time.
Really no different from other credit unions maybe just better hours..fast forward 11/2022 well I finally had enough of this business I have since left and opened accounts with PFFCU and Trumark after almost 15yrs and they are better CU so I guess there is a difference!
My mom started an account for me here when I was 1 year old. Great service for 26 years then all of the sudden terrible service the past year. I kept getting emails saying I had e-alerts but couldn’t log into account, contacted customer …
Had a balance on my account of $59 due to Covid I was laid off from work, they sent me to collections and keeps reporting a late payment of $59 dollars which I been paid off. So now it’s hindering me from purchasing my first home, getting …
Avoid. This is the worst bank ever. They take fees every month so as transfer fees. Terrible experienced! Never again.
American Heritage Credit Union was great when I first joined them over a decade ago. However, they have concentrated too much on their image in the community over customer service. Their products can’t compete with other banks and lose me …
Their Scorecard rewards program customer service and resolution is even worse. I ordered two gift cards two months ago. According to their system it was shipped right away, 2 months ago. I have not received either card. They have taken …
I only wanted to bank here cause when i was a child my mom had an account here.
Now as an adult. I see how horrible and inconvenient this place is. I have a …
Everyone is so nice! Especially the gentlemen at the front desk. Thank you for your excellent service! Everything went so smoothly.
It would be nice to see what the current interest rate you are getting on the high yield account on the app.
Terrible customer service. No tellers available. Receptionists shuffles you to a machine for banking service which requires I.D. (My I.D. doesn’t fit machine.) A teller at a window, although there at the branch at Bridge and Harbison, …
This credit union is ok, but they low ball loans and hike up rates higher than other CUs such as the Police and Fire. Customer service always fixes issues but it take forever to talk to someone. Not the worst credit union but I wouldn’t use …
Randomly my husband gets this check in the mail, he was confused because we don’t bank with American Heritage but he went to his local bank and deposited it anyway because it was a real legit check. Then today he realized that American …
Customer service on the phone at this bank is the worst I have experienced. First, you do not get a live person till after about 25 to 30 minutes on hold. Then I spoke to a woman named Robin two separate times, I made 7 phone calls to them …
Bad service when you call for customer services. They don’t provide services after hours, weekends, and Holidays. They take so long for them to answer a phone call. They don’t provide call back services. I wait more than 12 hours on a phone …
If I could give negative stats I would. After someone stole $600 from my account I got locked out of my account when I tried to buy something for $6. They always protect my account from my access after they let someone else steal hundreds …
This small bank is very unorganized. They charged me $3800 for insurance that I already had. They required it when I got the auto loan. I have been dealing with them for 2 months now to get it removed. Terrible service, with no follow-ups. Stay away
I have had 2 car loans with American Heritage. All payments have been made on time over 4 years. They contacted me that I was pre approved for a personal loan. I applied, they messaged me they would call about fund dispersement. Later that …
Purchased a truck and obtained a loan from this credit union which I had done in the past as well. Interest rate was fine and the same as other places since my FICO score is high. Subsequently I changed my insurance to a higher deductible …
Normally I am not one to leave a bad review, but in this case I’m going to save people some time. I had financed a new car with American Heritage Credit Union through a dealership and felt the experience was enjoyable and pain free. Someone …
Meeting with banker (Dorreen I believe was her name) was extremely discriminatory and filled with micro-aggressions and felt extremely racist. From the moment I stepped into her office it was as if she didn’t want to be bothered. This is …
So far extremely disappointing experience.
I was approved for an auto loan today and since the dealership shopped my loan the credit union decided to allow the dealer to take it. The credit union did not …