Service was excellent. I was there to make a return for a family member and it was smooth as can be. The aisles, though, felt a little tight when I tried to peruse them after my return was complete.
I was very disappointed with this store. I felt very uncomfortable the whole time I was in the store. The employees continuously came up to me and my son asking if they could help me. The last employee actually called my son a young lady. …
These are the chosen ones for bringing joy into this wonderful World, I even got a sample indoors and out, Velvet like yes , thank God for all the Faithful Stewards today at The Pottery Barn . Walk in just Clay and the Barn molds you into a perfected Pottery beacon of light.
Bought 2 lamps. Got ho e and one was the wrong style. Spoke to the manager who said to return ot and he would have one held to exchange. Went back the 2nd time and picked up another lamp. It was clearly returned and reboxed. Got ot home and …
The store was nice and clean. But the registers were not working great making the checkout a long process. The lady helping us was about as bright as Abe Lincoln’s reading light.
Pottery barn continues to disappoint in the service they provide. I expect going into 2020 they would be a more Omni channel company. I have never been in a store where the associates do not support the total company. An associate continued …
Bad customer service ! tried to return an item which I lost its recipe . They gave me store credit at %50 of what I paid for it less than a month ago, even tho they are still selling the same items at full price in their store.
Quality products, good in-store design service, but excruciatingly painful slow delivery. I’ve had items in local warehouse for a month that have yet to be shipped to my house. Do not place one order for all design pieces. They hold in …
They have some neat stuff here. I particularly like the newest cast aluminum outdoor counters. Sadly most of the upholstered furniture has down. They try to make it hypoallergenic, but it didn’t work for me.
went into easton Town center location and wasn’t even spoke to, saw everyone else being helped and have never experienced this at any other location that I’ve gone into and purchased from. Hate that the Tuttle location closed they were always great to me
Say what you want about Pottery Barn, but I enjoy visiting. The prices are high on some things, but be selective and you may find something luxurious at a good price. I will visit again soon.
Great customer service!!! Even though my purchase didn’t work out the way I planned, both John and Ramello provided me with a great and easy experience. Would definitely buy from this store again.
Thanks guys for all your help!
Bought these excessively expensive ornaments, got them home and unwrapped and this is what I got. Called the store and no help at all other than selling me two more just like them. Very disappointed as I bought other items that were intact, …
I haven’t dealt with any sales associate but I did order an over-the-toilet ladder for bathroom storage. I received it quite quickly and was very pleased. It is very sturdy and very well made. I absolutely love it, it is super cute and am thrilled it worked out! I would recommend it in a heartbeat.
Furniture shopping can be frustrating, but the staff here make it enjoyable.
Knowledgeable, non pressure and honest.
The store itself is amazing and has great items. We bought a great couch here.
I had Pottery Barn do all the design work for a new condo. I ordered almost everything recommended for a total of over $40k. I received no thank you. I feel no gratitude from them. In return they will get no loyalty from me. …
Cool place
Vitalii is wonderful!
My wife was just looking and I was her tagalog.
Beautiful store and friendly staff!
Found some great napkins for my dining room table.
Really neat experience inside, but didn’t have what I had expected.
Such beautiful things here and candles that smell absolutely wonderful.
A nice size store with a good selection of product.
The staff was very helpful.
Very unique items…helpful service.
Highly recommended
I love Pottery Barn! Great quality housewares including picture frames, dinnerware, bedding, furniture, accessories.
Service was excellent. I was there to make a return for a family member and it was smooth as can be. The aisles, though, felt a little tight when I tried to peruse them after my return was complete.
Great selection. Employees are super accommodating and they are always happy! Amazing vibe here.
I was very disappointed with this store. I felt very uncomfortable the whole time I was in the store. The employees continuously came up to me and my son asking if they could help me. The last employee actually called my son a young lady. …
These are the chosen ones for bringing joy into this wonderful World, I even got a sample indoors and out, Velvet like yes , thank God for all the Faithful Stewards today at The Pottery Barn . Walk in just Clay and the Barn molds you into a perfected Pottery beacon of light.
Bought 2 lamps. Got ho e and one was the wrong style. Spoke to the manager who said to return ot and he would have one held to exchange. Went back the 2nd time and picked up another lamp. It was clearly returned and reboxed. Got ot home and …
The store was nice and clean. But the registers were not working great making the checkout a long process. The lady helping us was about as bright as Abe Lincoln’s reading light.
Pottery barn continues to disappoint in the service they provide. I expect going into 2020 they would be a more Omni channel company. I have never been in a store where the associates do not support the total company. An associate continued …
Bad customer service ! tried to return an item which I lost its recipe . They gave me store credit at %50 of what I paid for it less than a month ago, even tho they are still selling the same items at full price in their store.
Quality products, good in-store design service, but excruciatingly painful slow delivery. I’ve had items in local warehouse for a month that have yet to be shipped to my house. Do not place one order for all design pieces. They hold in …
Nadine was so hard working & helpful. Thanks for her helping me. I will be back to buy stuff for myself!
They have some neat stuff here. I particularly like the newest cast aluminum outdoor counters. Sadly most of the upholstered furniture has down. They try to make it hypoallergenic, but it didn’t work for me.
went into easton Town center location and wasn’t even spoke to, saw everyone else being helped and have never experienced this at any other location that I’ve gone into and purchased from. Hate that the Tuttle location closed they were always great to me
Say what you want about Pottery Barn, but I enjoy visiting. The prices are high on some things, but be selective and you may find something luxurious at a good price. I will visit again soon.
Martina was warm, kind, friendly, so helpful! We will be going to her in the future for our PB needs. Bravo on superb service!
Extremely overpriced merchandise!! Unbelievable that they remain in business. Who’s buying this stuff at these prices?!?!
Great customer service!!! Even though my purchase didn’t work out the way I planned, both John and Ramello provided me with a great and easy experience. Would definitely buy from this store again.
Thanks guys for all your help!
Bought these excessively expensive ornaments, got them home and unwrapped and this is what I got. Called the store and no help at all other than selling me two more just like them. Very disappointed as I bought other items that were intact, …
I haven’t dealt with any sales associate but I did order an over-the-toilet ladder for bathroom storage. I received it quite quickly and was very pleased. It is very sturdy and very well made. I absolutely love it, it is super cute and am thrilled it worked out! I would recommend it in a heartbeat.
Furniture shopping can be frustrating, but the staff here make it enjoyable.
Knowledgeable, non pressure and honest.
The store itself is amazing and has great items. We bought a great couch here.
I had Pottery Barn do all the design work for a new condo. I ordered almost everything recommended for a total of over $40k. I received no thank you. I feel no gratitude from them. In return they will get no loyalty from me. …