(Translated by Google) The representatives give you a child safety kit is the hook to sell you life insurance very politely insisting that you can cancel at any time. But when you want to cancel it, they are no longer friendly at all, they …
If I could provide 0 stars, I would. I requested a cancelation several times and every time the representative either “couldn’t help with that” or there was never notes from the previous representative stating that. The constant calls were …
I’m very frustrated, dissatisfied and angry with the service and with the employees they seem to not know what they are doing, we have been updating our bank information and haven’t been able!!😠 …
My dad died they never paid me the insurance money I will be taking them to court ….scam ,scam,scam,scam,scam,scam,scam,scam ,scam the never ever call you back ……….😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😌😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥 …
Terrible place to work. I was treated horribly and I hear the conversations other associates are having and they don’t do anything about it. It’s a shame. This place is pathetic with how they treat customers as well as employers.
They keep changing their word. drafts bank account when not supposed to. Stayed on the phone for an hour and they went back and forth on their word. i will never use this company again
Worked here for a month and then got fired. They don’t train you very well and it takes forever to get any help. If you don’t meet their standards within a month they will fire you. Don’t bother working here!
Seen great at first then all of a sudden your bill keeps going up and up. They take forever to get back to you and over all just keep increasing the price.
American income life is a good life insurance because when I go on the website to make a payment on my life insurance everything is right there in front of me with out any issues
I love working for this company. It’s like working with family. Everyone is so nice and always ready to help. Thank you AIL for this great opportunity.
Zero stars. Run the other way. False promises, bait and switch tactics, shady, nonresponsive agents, who want nothing to do with you, once they’ve made a sale. Don’t waste your time, energy, or money. Zero stars.
You do not have a very useful website. I can use it because I know what I am looking for. When I began using your site, it was confusing. I have used this site for seven years. I only figured it out 3 years ago. Like the company, dislike the web site.
I had a wonderful time just by listening to Thad elaborate what the company does and how they do things differently to improve the lives and coverage of their clients.
Grandmother got a policy when I was a minor. The agents were fast and very informative about the policy also very helpful when it came to updating the info on the policy!!!
The man (kid) that I dealt with was not the sharpest knife in the drawer that’s for sure. Also he asked for 5 people that should be notified upon my death. What he did was call each of them using my name and tried to sell them Insurance. I …
9 years with the company, help a lot of policy owners in times of need make claims. Love how easy the company pays out I hear it time and time again from the clients.
Wish would they inform you that you are buying into a pyramid scheme! Unfortunately I was informed of this way to late. I don’t feel comfortable investing money into these platforms of businesses
Don’t even consider getting into an agreement with them. If you cancel, they will never stop calling you no matter how many times you ask them to stop. And they will also keep insisting you owe premiums…AFTER you have CANCELED. It’s a nightmare. Save yourself.
The service and knowledge delivered by Rebecca Fleming is at an elite level regarding my policies, coverage and rates. She goes the extra mile to make sure you have the appropriate coverage for your situation and insured at an affordable price.
I signed up a few months ago after being pressured by an agent. Now I want to lower the amount of money being taken from my account and I can’t get in contact with him. I no longer want to do business with this company and would NOT advise anyone else to do business with them either.
It’s been 5 months since I applied and prepaid for life insurance. Was denied the coverage amount that I was requested and still I am owed over $1000.00 in non refunded premuims. Just filed a complaint with the bbb
Been having American income life for years, they have paid me multiple times claims for many reasons, and have given money to my mom after she got cancer they protect her with money through all the process, I’d recommend American income life with my eyes closed not doubt. Thank you so much for helping working people.
I have been trying to settle a death benefit claim since September of last year. The only response I’ve had since last October was a request for automatic premium withdrawals on the person they already know is dead. Do not give them any money!!!!!
This place is a scam! Still lying to me after paying them since 2006 for a half a$$ plan and cashed out, they’ve still not gave me my money. Keep lying saying a different excuse that makes no sense when I call and ask. Costumer service is also unpleasant and unprofessional! Do NOT WASTE YOUR MONEY HERE!
I and my husband are policy holders. I called to just get the cash value amount for both policies. I was able to get the cash value for my self but I wasn’t able to get the cash value for my husband’s policy. I feel that I should be able to get that information I am his beneficiary.
The American Legion really needs to reconsider their affiliation with this company! They are extremely unprofessional and do not represent such an organization well at all!!! …
Don’t apply for QA. Especially for the night shift. Supervisor Randy hires very young and naive people to be your supervisors.
Those supervisors argue with the other supervisors, it’s so sad and …
Disgusting sales tactics and awful salesmen. We wanted to cancel our policy since we felt like the man who sold us the policy guilt us and played with our emotions (Joseph Rotolo, Orlando Fl). He showed up when we ordered child safety kits …
Do your research before you get a policy in the company.
Make sure you get a representative name if you cancel. Because there is no guarantee you called in if you dont get a name. Calls are recorded not true. They …
Have made 3 phone calls to cancel policies. Still no cancellation. Been over 3 weeks. They have my email address and mailing address. They owe me a cash back, they will have problems if this is not taken care of. Will contact attorney and the company will deal with him.
I have had enough with this company. Canceling this policy in the morning. They do not keep scheduled appointments. They call days later to reschedule and then don’t show up. This is the third time this has happen. They have no regard for a …
My husband and I was missed informed we thought we had life insurance policies and all we had was accidental death and money to bury us. We have sense canceled are policies and that was like a act of congress they didn’t want to cancel are …
I paid into this company for 7 months and never received my policy. I made many, many calls leaving messages for my agent to contact me. Out of all the times, he called me back once, late in the evening, and it sounded like he was in a …
We also have had the same issues as many others with this company. The sales agents or directors as they called themselves. They would call at 8:45 the night before and say they are going to be in the area and can we stop by. When I made …
Canceled policy because I was lied to about what I was getting, they continue to call after I canceled, they continued to charge my account after I canceled. It’s been 4 months since I canceled the policy and I was charged two days ago. …
First off, believe me when I tell you yes it sounds great and to good to be true with this company because it is to good to be true. Our policy was amazing, or so they promise you. I am fed up to my eyeballs with them, and it’s now time to …
Beware! Starts out as a small, free Accidental Death and Dismemberment insurance policy but rep lied saying she needed “Emergency Contacts.” When repeatedly questioned; she finally admitted to using that personal info as leads to cross sell insurance to my family using me as a referral. Fraudulent business practice.
I have had a claim in for 3 weeks & asked for a replacement policy and have hear nor seen anything from this company. By the way I have paid on 2 policies for 23 years so wife passed away 4 week ago I DO NOT RECOMMEND THIS COMPANY FOR YOUR LIFE INSURANCE NEEDS.
Always get to speak to a person right away and they are always immediately helpful without having to transfer me to anyone else. Wonderful company to deal with and I WISH we could get customer service like this in Canada.
Not very happy with this company at all.
I tried to cancel and get whole life money coming to me. It has not happened yet and they’re still trying to charge me. It has been about two months now. …
Worst experience ever. Applied for coverage which took 5 months to approve. Cancelled day before approved. Request refund by Direct deposit. AIL state cheque was sent. The cheque was not full refund. I requested full refund 30 days ago. No …
I’m just putting this review for other that might want to get this company as a life insurance. I got my first policy back in 2017 and has been paying until 2/15/22 got a second policy on 12/2021 and I was so happy to have my kids covered. …
I canceled my policies today because they were very deceptive about proposing life insurance policies to me. I paid in nearly $4000 the past two years & will be refunded $22.50. I took out 3-4 policies without even understanding what was …
We currently have policies with this company. After today we may not. When your agent adds insurance that NO ONE agreed to be added and CLAIMS they spoke to one of us about it the trust is lost. We have been getting calls non stop to …
If I could give this company a 0 stars I would. They have given me nothing but the run around for 3 1/2 months since my father has passed away. I have emailed everything they’ve asked for, and faxed it too, and still get the same B’s as …
Brianna Sanchez was very nice and respectful. Very professional and curious and gave all the information we needed and helped us in all the ways possible. Thank you again.
WANT TO CONGRATULATE STACEY RHODES, LIC D068127 WHO HAS TAKEN AN EXCELLENT GUIDANCE WITH MY POLICIES, ALL WAS VERY CLEAR AND WITH A LOT OF PROFESIONALISM…
Great experience in my meeting with my agent Alexis Mena made getting insured quick and painless with his great attitude and also made sure Iknew all my options to make sure I’d pick the right plan for me and my family !
Sherita Moreland was my agent, she was very professional, knowledgeable and patient. She answered all my concerns and was able to work out an affordable premium for me.
Trying to cancel my policy currently. I have been put on indefinite hold more than once for longer than 40 minutes. Have asked for the name of person handling my policy with a response, “ma’am this is just a call center”. No email is available to contact any department. Something is very wrong with this company.
I called on Jan. 10th 2023 and it’s Jan. 23 I’m still waiting for my withdrawal to be deposited to my bank acct. I called again today, Jan. 23 and I told, the funds will be deposited in three business days.
I would have never looked into my policy until some shady calls/texts made me put a stop payment on my account. I then started to read up on this company, and the more I read, the more shady this company began to look like I’ve been …
I normally get a call before they cancel my policy, and no contact other than a mail! It was something wrong with the site, that did not allow me to make the payment
Disappointed to many customers Rep’s don’t know what they talking about and they need training. I requested a call back from a supervisor last month and asked if they can listen to the calls but never got one. They never called to see why I …
Thank you to the agents of the Richard Correa Agency in San Antonio for taking the time to explain how my coverage works and answering all my questions. Special thanks to Stuart Guthrie and his attention to detail! My family is protected!
Horrible customer service from the time I’ve reported my spouse death. No internal communication to avoid duplicate calls to me requesting same information. They take no accountability when something missed on their behalf. …
Shaliana Gordon was amazing at explaining in detail the process of the will and giving us information on all benefits your company offers. It was a great interaction.
AIL is a Great Life Insurance company. Alexis Mena went over EVERYTHING in a understandable way!!! I can’t Thank him enough for giving me a BETTER understanding of Life Insurance!!!
Stuart Guthrie is very knowledgeable about the life insurance you offer
and is a very pleasant fellow to talk to I appreciate the opportunities that we spoke about! Sincerely John P. Smith
This company is nothing more than a life insurance company with a bunch of money hungry sales reps. If you are ok with that then this is the insurance company for you. Please note, this is not a savings account or anything similar to a …
I am so grateful to have had the opportunity to meet Shailana Gordon and have her get me the best of the best for my son and I for our insurance and safety for my son. She ensured I understood everything and all my questions were answered. Thank you so very much Shailana Gordon!
Alex contacted me for a review of my policy; he thoroughly and carefully reviewed the policy with me on Zoom, so I could see certain aspects that I had access to. He is personable and polite and I happily give him 5 stars!
Danay Rivas was so helpful and prepared to answer any and all questions I had. Very attentive and courteous throughout our entire meeting. She truly made the experience enjoyable.
Alex Mena is engaging, kind and very communicative about my benefits. He answered all of my questions fully and made sure I was well informed and I was comfortable with every aspect of my policy. He’s amazing!
Rachel Brown was very helpful in explaining my benefits and how it works About my insurance for me and my husband I didn’t even know I could get until she mentioned it. Rachel was great at making m e understand everything that I gad and could change if I wanted too. Thanks 😊 …
The staff is very professional. They have always answered my questions to the fullest. And no matter who answers the phone, it seems as though the entire staff is very well trained to deliver great customer service. I’ve been with AIL …
Great product, have had for years. They send someone to do an annual review. Always nice, knowledgeable and easy to talk to. Not pushy and just trying to sell you more. Great add on perks for family. Some free benefit perks for family.
Shaylina Gordon was wonderful. She is so sweet. Easy to talk with and informative. Thanks for making it enjoyable to talk about Wills and life insurance. Made a hard thing to think about and as most of us, we put Wills off to another time. …
Absolutely Horrible when you try to cancel. I had four policies for years and no longer needed them. I had to call and email Customer Service numerous times. They’d ask me to sign a cancellation form which they never sent then once I got …
I’ve been a policy holder since 2009. I really value the benefits of this organization. I also love seeing all the philanthropy thats done. I come from a union family and have first hand experience dealing with the death of my mother. …
(Translated by Google) The representatives give you a child safety kit is the hook to sell you life insurance very politely insisting that you can cancel at any time. But when you want to cancel it, they are no longer friendly at all, they …
Definitely depends on who you talk to. Some reps are great. Others are horrible and lack common courtesy and customer service skills in my opinion.
This is far best the place that I’ve ever worked. AAA+++
If I could provide 0 stars, I would. I requested a cancelation several times and every time the representative either “couldn’t help with that” or there was never notes from the previous representative stating that. The constant calls were …
i keep asking for my copies of my insurance policy and i don’t receive them
I’m very frustrated, dissatisfied and angry with the service and with the employees they seem to not know what they are doing, we have been updating our bank information and haven’t been able!!😠 …
The representative was personable and knowledgeable. He explained how AML was here for me, so I can keep the insurance that fits my needs.
Best place to work!
Great customer service, fast and easy process.
amazing staff
I don’t know?
Good life insurance
Great
Very responsive and professional.
My dad died they never paid me the insurance money I will be taking them to court ….scam ,scam,scam,scam,scam,scam,scam,scam ,scam the never ever call you back ……….😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😌😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥 …
had a good information about the plan
Great place to work
Respectful to our family needs at our time of sorrow.
☺
Terrible company. Avoid at all cost
I work here….GREAT company
Don’t seem to get straight answer. Every time I need a question answered, someone just try’s to sell me more.
Poor customer representation and transparency of cost concerning policies .
Wonderful
Drove by. But used to work there.
Liberty National was very helpful & professional! I would recommend them to all my family & friends!
Terrible place to work. I was treated horribly and I hear the conversations other associates are having and they don’t do anything about it. It’s a shame. This place is pathetic with how they treat customers as well as employers.
They keep changing their word. drafts bank account when not supposed to. Stayed on the phone for an hour and they went back and forth on their word. i will never use this company again
After dragging their feet to pay my husbands life insurance benefits, they decided not to pay in full because he gained weight?
Worked here for a month and then got fired. They don’t train you very well and it takes forever to get any help. If you don’t meet their standards within a month they will fire you. Don’t bother working here!
Good job as usual
Seen great at first then all of a sudden your bill keeps going up and up. They take forever to get back to you and over all just keep increasing the price.
Insurance agents are amazing thy hand walk you through everything and even hold your hand even after signing up. Donald is the best
Wayne is the best at what he does…
Hands down a 5 star insurance company with 5 star customer service…
Thank you Wayne for helping me out 😀😀😀😀 …
American income life is a good life insurance because when I go on the website to make a payment on my life insurance everything is right there in front of me with out any issues
I love working for this company. It’s like working with family. Everyone is so nice and always ready to help. Thank you AIL for this great opportunity.
Zero stars. Run the other way. False promises, bait and switch tactics, shady, nonresponsive agents, who want nothing to do with you, once they’ve made a sale. Don’t waste your time, energy, or money. Zero stars.
You do not have a very useful website. I can use it because I know what I am looking for. When I began using your site, it was confusing. I have used this site for seven years. I only figured it out 3 years ago. Like the company, dislike the web site.
I had a wonderful time just by listening to Thad elaborate what the company does and how they do things differently to improve the lives and coverage of their clients.
I have been an agent for this company for over 10 years & now I am living my very best life!
Grandmother got a policy when I was a minor. The agents were fast and very informative about the policy also very helpful when it came to updating the info on the policy!!!
The man (kid) that I dealt with was not the sharpest knife in the drawer that’s for sure. Also he asked for 5 people that should be notified upon my death. What he did was call each of them using my name and tried to sell them Insurance. I …
Every time I call I get a run around about my policy’s and payments. I even get the run around about how the policy’s is setup
9 years with the company, help a lot of policy owners in times of need make claims. Love how easy the company pays out I hear it time and time again from the clients.
Wish would they inform you that you are buying into a pyramid scheme! Unfortunately I was informed of this way to late. I don’t feel comfortable investing money into these platforms of businesses
Cekoria Collins was very helpful and informative!
Don’t even consider getting into an agreement with them. If you cancel, they will never stop calling you no matter how many times you ask them to stop. And they will also keep insisting you owe premiums…AFTER you have CANCELED. It’s a nightmare. Save yourself.
Be aware guys
I am giving one star because I can’t give them less than one
Its totally a wastage of money. …
The service and knowledge delivered by Rebecca Fleming is at an elite level regarding my policies, coverage and rates. She goes the extra mile to make sure you have the appropriate coverage for your situation and insured at an affordable price.
I signed up a few months ago after being pressured by an agent. Now I want to lower the amount of money being taken from my account and I can’t get in contact with him. I no longer want to do business with this company and would NOT advise anyone else to do business with them either.
Great deal and great communication with Alexis Mena
It’s been 5 months since I applied and prepaid for life insurance. Was denied the coverage amount that I was requested and still I am owed over $1000.00 in non refunded premuims. Just filed a complaint with the bbb
Been having American income life for years, they have paid me multiple times claims for many reasons, and have given money to my mom after she got cancer they protect her with money through all the process, I’d recommend American income life with my eyes closed not doubt. Thank you so much for helping working people.
I have been trying to settle a death benefit claim since September of last year. The only response I’ve had since last October was a request for automatic premium withdrawals on the person they already know is dead. Do not give them any money!!!!!
This place is a scam! Still lying to me after paying them since 2006 for a half a$$ plan and cashed out, they’ve still not gave me my money. Keep lying saying a different excuse that makes no sense when I call and ask. Costumer service is also unpleasant and unprofessional! Do NOT WASTE YOUR MONEY HERE!
I and my husband are policy holders. I called to just get the cash value amount for both policies. I was able to get the cash value for my self but I wasn’t able to get the cash value for my husband’s policy. I feel that I should be able to get that information I am his beneficiary.
The American Legion really needs to reconsider their affiliation with this company! They are extremely unprofessional and do not represent such an organization well at all!!! …
Very friendly, professional staff. No problems resolving our issue.
Don’t apply for QA. Especially for the night shift. Supervisor Randy hires very young and naive people to be your supervisors.
Those supervisors argue with the other supervisors, it’s so sad and …
Everything was perfect and affordable for me and my family. Thanks
Disgusting sales tactics and awful salesmen. We wanted to cancel our policy since we felt like the man who sold us the policy guilt us and played with our emotions (Joseph Rotolo, Orlando Fl). He showed up when we ordered child safety kits …
Do your research before you get a policy in the company.
Make sure you get a representative name if you cancel. Because there is no guarantee you called in if you dont get a name. Calls are recorded not true. They …
Great service and very helpful with all my needs.
Have made 3 phone calls to cancel policies. Still no cancellation. Been over 3 weeks. They have my email address and mailing address. They owe me a cash back, they will have problems if this is not taken care of. Will contact attorney and the company will deal with him.
I have had enough with this company. Canceling this policy in the morning. They do not keep scheduled appointments. They call days later to reschedule and then don’t show up. This is the third time this has happen. They have no regard for a …
My husband and I was missed informed we thought we had life insurance policies and all we had was accidental death and money to bury us. We have sense canceled are policies and that was like a act of congress they didn’t want to cancel are …
Toke months to fix my direct draw and its still not fixed.
I paid into this company for 7 months and never received my policy. I made many, many calls leaving messages for my agent to contact me. Out of all the times, he called me back once, late in the evening, and it sounded like he was in a …
Shalaina Gordon and Judith were very helpful! Great experience !
Don’t bother with this company.
They hook you in with a child safety kit, it is a ploy to get into your home and …
The agent(s) are very friendly, supportive and highly informative.
Brianna Sanchez did an outstanding job in explaining everything real clearly!
We also have had the same issues as many others with this company. The sales agents or directors as they called themselves. They would call at 8:45 the night before and say they are going to be in the area and can we stop by. When I made …
The person that helped me was very helpful and very kind and patient
The agents who assisted me were very informative, helpful and easy to talk to.
Canceled policy because I was lied to about what I was getting, they continue to call after I canceled, they continued to charge my account after I canceled. It’s been 4 months since I canceled the policy and I was charged two days ago. …
First off, believe me when I tell you yes it sounds great and to good to be true with this company because it is to good to be true. Our policy was amazing, or so they promise you. I am fed up to my eyeballs with them, and it’s now time to …
Need a website to go online to pay premium. More convenient than mailing or paying by phone
Beware! Starts out as a small, free Accidental Death and Dismemberment insurance policy but rep lied saying she needed “Emergency Contacts.” When repeatedly questioned; she finally admitted to using that personal info as leads to cross sell insurance to my family using me as a referral. Fraudulent business practice.
I have had a claim in for 3 weeks & asked for a replacement policy and have hear nor seen anything from this company. By the way I have paid on 2 policies for 23 years so wife passed away 4 week ago I DO NOT RECOMMEND THIS COMPANY FOR YOUR LIFE INSURANCE NEEDS.
Always get to speak to a person right away and they are always immediately helpful without having to transfer me to anyone else. Wonderful company to deal with and I WISH we could get customer service like this in Canada.
I have called the customer service department on two occassions and they were extreemly helpful and answered all my questions.
Not very happy with this company at all.
I tried to cancel and get whole life money coming to me. It has not happened yet and they’re still trying to charge me. It has been about two months now. …
Worst experience ever. Applied for coverage which took 5 months to approve. Cancelled day before approved. Request refund by Direct deposit. AIL state cheque was sent. The cheque was not full refund. I requested full refund 30 days ago. No …
I’m just putting this review for other that might want to get this company as a life insurance. I got my first policy back in 2017 and has been paying until 2/15/22 got a second policy on 12/2021 and I was so happy to have my kids covered. …
I canceled my policies today because they were very deceptive about proposing life insurance policies to me. I paid in nearly $4000 the past two years & will be refunded $22.50. I took out 3-4 policies without even understanding what was …
Cristina Rodriguez, the agent I spoke to was super nice and seeet and made this process super easy. Thank you Paulina Sanchez
Stuart explained everything extremely well and helped me select only the best options for myself and my family.
We currently have policies with this company. After today we may not. When your agent adds insurance that NO ONE agreed to be added and CLAIMS they spoke to one of us about it the trust is lost. We have been getting calls non stop to …
If I could give this company a 0 stars I would. They have given me nothing but the run around for 3 1/2 months since my father has passed away. I have emailed everything they’ve asked for, and faxed it too, and still get the same B’s as …
Danay Rivas did a great job explaining the coverage, benefits, and delivery of benefits in detail!
Brianna Sanchez was very nice and respectful. Very professional and curious and gave all the information we needed and helped us in all the ways possible. Thank you again.
WANT TO CONGRATULATE STACEY RHODES, LIC D068127 WHO HAS TAKEN AN EXCELLENT GUIDANCE WITH MY POLICIES, ALL WAS VERY CLEAR AND WITH A LOT OF PROFESIONALISM…
Great experience in my meeting with my agent Alexis Mena made getting insured quick and painless with his great attitude and also made sure Iknew all my options to make sure I’d pick the right plan for me and my family !
Isaiah Hernández did a great job of explaining everything. He was also very respectful of our time. Great insurance company and very professional
Worst information insurance company I’ve ever worked with.
Constantly wants you to upgrade your policies by untrained employees.
Sherita Moreland was my agent, she was very professional, knowledgeable and patient. She answered all my concerns and was able to work out an affordable premium for me.
Trying to cancel my policy currently. I have been put on indefinite hold more than once for longer than 40 minutes. Have asked for the name of person handling my policy with a response, “ma’am this is just a call center”. No email is available to contact any department. Something is very wrong with this company.
I called on Jan. 10th 2023 and it’s Jan. 23 I’m still waiting for my withdrawal to be deposited to my bank acct. I called again today, Jan. 23 and I told, the funds will be deposited in three business days.
I would have never looked into my policy until some shady calls/texts made me put a stop payment on my account. I then started to read up on this company, and the more I read, the more shady this company began to look like I’ve been …
Great customer service. Everything was done timely. We did a full policy review and everything on Zoom. Super flexible and transparent.
I normally get a call before they cancel my policy, and no contact other than a mail! It was something wrong with the site, that did not allow me to make the payment
They overdrafted my account …not onc3 but twice. Back to back & my payment wasn’t even due for w weeks! And No I didn’t get my money back!
Disappointed to many customers Rep’s don’t know what they talking about and they need training. I requested a call back from a supervisor last month and asked if they can listen to the calls but never got one. They never called to see why I …
Thank you to the agents of the Richard Correa Agency in San Antonio for taking the time to explain how my coverage works and answering all my questions. Special thanks to Stuart Guthrie and his attention to detail! My family is protected!
Horrible customer service from the time I’ve reported my spouse death. No internal communication to avoid duplicate calls to me requesting same information. They take no accountability when something missed on their behalf. …
Shaliana Gordon was amazing at explaining in detail the process of the will and giving us information on all benefits your company offers. It was a great interaction.
AIL is a Great Life Insurance company. Alexis Mena went over EVERYTHING in a understandable way!!! I can’t Thank him enough for giving me a BETTER understanding of Life Insurance!!!
Stuart Guthrie is very knowledgeable about the life insurance you offer
and is a very pleasant fellow to talk to I appreciate the opportunities that we spoke about! Sincerely John P. Smith
This company is nothing more than a life insurance company with a bunch of money hungry sales reps. If you are ok with that then this is the insurance company for you. Please note, this is not a savings account or anything similar to a …
I am so grateful to have had the opportunity to meet Shailana Gordon and have her get me the best of the best for my son and I for our insurance and safety for my son. She ensured I understood everything and all my questions were answered. Thank you so very much Shailana Gordon!
Alex contacted me for a review of my policy; he thoroughly and carefully reviewed the policy with me on Zoom, so I could see certain aspects that I had access to. He is personable and polite and I happily give him 5 stars!
Danay Rivas was so helpful and prepared to answer any and all questions I had. Very attentive and courteous throughout our entire meeting. She truly made the experience enjoyable.
Alex Mena is engaging, kind and very communicative about my benefits. He answered all of my questions fully and made sure I was well informed and I was comfortable with every aspect of my policy. He’s amazing!
Rachel Brown was very helpful in explaining my benefits and how it works About my insurance for me and my husband I didn’t even know I could get until she mentioned it. Rachel was great at making m e understand everything that I gad and could change if I wanted too. Thanks 😊 …
The staff is very professional. They have always answered my questions to the fullest. And no matter who answers the phone, it seems as though the entire staff is very well trained to deliver great customer service. I’ve been with AIL …
Great product, have had for years. They send someone to do an annual review. Always nice, knowledgeable and easy to talk to. Not pushy and just trying to sell you more. Great add on perks for family. Some free benefit perks for family.
Shaylina Gordon was wonderful. She is so sweet. Easy to talk with and informative. Thanks for making it enjoyable to talk about Wills and life insurance. Made a hard thing to think about and as most of us, we put Wills off to another time. …
Absolutely Horrible when you try to cancel. I had four policies for years and no longer needed them. I had to call and email Customer Service numerous times. They’d ask me to sign a cancellation form which they never sent then once I got …
I’ve been a policy holder since 2009. I really value the benefits of this organization. I also love seeing all the philanthropy thats done. I come from a union family and have first hand experience dealing with the death of my mother. …