Operational for more than 40 years, American Modern Insurance Group, also known as AMIG, provides products and services for residential properties.
| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
7000 Midland Blvd, Amelia, OH 45102
(Translated by Google) Very good, fast…I love it
(Original) …
Beware of this company, scam for sure.
DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE A SCAM. TRUST ME. THEY WILL NOT HONOR YOUR INSURANCE POLICY.
Do not get this insurance it is a scam!!!!!! Getting in contact with Chandria Smith the rep and her manager Samantha Porter is impossible. Samantha might not even be real seeing as I have left her voicemails since November to no return. I had to now forward this for fraud to the Illinois Department of Insurance Commision.
I’m seeing a theme here. I also have a claim. The adjuster was out right away. Very professional and thorough. I called Monday to the desk adjuster wouldn’t even take my call and talk to me, she relayed everything through someone else. I …
Xcellent place
Professional insurance business
Nice place
Just place sucks
Interviewed here
Good company
Wonderful employer
Awesome place!!
A nice big company
Useless
hmmmm … a work place
The best in Lexington
Great place to work
Love my job.
Great place to work!
Not friendly service.
Not a good place to work at.
Good customer service!
Work great w/you
waiting to see how the policy turns out
Zero Stars! Dragging on paying claim!
Good place to have insurance!
They suck
Garbage service and rates are too high
The people are very on time handling business
Absolutely awful, no communication whatsoever.
Claims department needs some improvement
Love working here. Great place!!
No words. My rating speaks for itself.
The worst customer service I ever experience !
Horrific customer service. Impossible to speak to a person.
They paid me fairly, works for me.
Good ins. Co
They are not nice! Very high
Great customer service. Very reasonable rates.
Pretty good place to work. Great atmosphere and campus.
Top place to work !
Worst insurance company ever. I regret having a policy with.
Great until you have a claim
Quick to answer. Very courteous.
Good website you do have to call them to get more information
They served the purpose, never a claim but good to be protected just in case
Horrible Ins company, make sure you get a policy before paying for it. Lots of things agents don’t tell you.
A shady company with no sense of integrity.
Agent don’t call back .And the mail wrong exp cards .Lets hope i won’t needs to use.It has been best customer service …
Good
I have been waiting for 30 minutes to speak with an agent, when one picked-up the phone she transferred my call and I am still waiting,,,now 45 minutes
POOR CUSTOMER SERVICE
Horrible experience with J. Simon. I had to file a complaint with the BBB. Do not use AMIG!
WORST CUSTOMER SERVICE!!! SARAH PATTON IS A RUDE, RUDE LADY! SHE NEVER PICKS THE PHONE UP SHE SOUNDS MORE LIKE SHE DOESNT KNOW WHAT SHES DOING
Best insurance company! Caring, knowledgeable agents. Most helpful customer service.
Lost some shingles during a wind storm. Contractor says they have to replace the whole thing so I wait for a freaking month before these guy’s finally get back to me to tell me they won’t do anything about it. Thanks
they will not call you or email you. no customer service. over two months and were still at square 1.
Agent wasn’t authorized to sell a policy to me. Still refused to refund my money.
I thought it was just me having issues with call backs and getting responses by email… but by reading these reviews I am not alone. Customer Service is absolutely HORRIBLE!!!!
They was able to work with me on payments.
WHY BUY A CARD? SAY IT IN THE YARD!! …
They have always treated us with the up most respect and they have always sent a claim adjuster out right away and dealt with our issues in a fair manner. We will continue to use them for years to come. Anita and Tony
The worst I’ve dealt with so far. Would not cover a small job because apparently my policy STRICTLY covered sudden or accidental damage. Not a satisfied customer whatsoever.
Piss poor company, when you have a claim they only pay want they want to not understanding price and time and material cost go up year after year, Ended up paying $6 out of pocket cost when my roof was ripped off my house canceling them after there contract is threw… Avoid them at all cost…
Horrible experience, been trying to reinstate my classic car insurance policy for 6 months and can’t get through to talk to a person any time I try. Horrible. Trying to pay them money and they can’t even answer a phone. Horrible experience.
They don’t seem to do their job right at all
Applied three times to these people. They couldn’t be bothered.
Do not use this company it takes forever to get ahold of anyone and when you do they are no help at all
I thought I hated the automated answering machine and then I had to deal with the customer support
I hate this company!!! You can never reach them. It took them one entire month to provide a declaration page. …
i work here and it is a horrendous company. They dont answer anyones phone calls and im putting my two weeks in soon because it is ridiculous how they treat their customers and how they do their business. They are extremely unorganized. GO SOMEWHERE ELSE
Horrible service – avoid at all costs. They insure my property, refused to assist properly, and it took me 20 minutes to bypass their horrible robot phone service.
insurance was good until my mother had to make a claim and the adjuster showed up she took all her pictures and started the claim process that is when everything went down hill from there when it was time to pay out and my mothers …
Except to be on hold for an hour to talk to someone. Except not to get any information other than someone will contact. Except not to be contacted and spend weeks trying to get a hold of the right person to talk to.
My payment went from $625.00 to $1200.00 for $95.000.00 worth of just structure replacement insurance.AM increased my payment by half I had filed no claims and my payments were on time..They doubled my premium and while adding nothing more …
Run away from this company!! Go to foremost if you want an actual insurance company they have the worst BBB rating I’ve ever seen and I personally has the worst experience dealing with my adjuster…boycott!
Never had to file a claim but never had any complaint about the prompt and kind service they provided.
American Modern has been good to me.
The Great Flood of 2016. They were at my home before the water receded. I recommend American Modern
My online file stated that I was behind on my payment, so I made one.
Calling them said my payment was already paid, so I’ve paid twice.
This should never happen.
This place is by far the worst insurance company I have ever dealt with I’ve had them for 10 years went to use them one time and it was a 4 to 5 month process just to hear them try to deny and deny and get out of paying for something that …
They use every loophole to not pay after submitting a claim..I won’t use them again and do not recommend
This insurance company doubled my premium without any contact with me. When I switched to All State I got a premium for similar coverage at 25% of what they wanted to charge me!!
After covering many classic cars over the last 10 years (sometimes having up to 4 covered at a time), I’ve switched to Hagerty. Why? Because AMIG refused to cover my car for what multiple sources agreed was a reasonable amount. Hagerty is …
I work here as security so I don’t know much about their customer service but seems like a nice place to work. Has a cafeteria and some self checkout markets. On site gym and alternitive desk to help with not sitting all day
Motorcycle insurance great coverage. Fair price . So glad we dropped Progressive .
This is a horrible company, basically the pirates of the insurance companies… I have been paying this company for over 17 years, never filing a claim until this past month, a pipe under my house broke, and flooded the crawl space …
Horrible!!!! Do not do business with these people. Responses from them is nearly non-existent!!!! This “insurance” compnay is a joke!!!! ( and my business i deal with a lot of insurance groups)
Looks like the favorable reviews are from employees, and the claims reviews leave a lot to be desired……Had been looking at this company for insurance, but doesn’t look like they cover much. I do understand that most reviews are from disgruntled people, but read thru a lot and not much positive.
This is a terrible company for commercial property. We had a rental unit that flooded because of a roof THEY passed on inspection then wouldn’t pay a cent for damages. We had 2 inspections after the flooding and BOTH inspectors said it was the roof. This company SUCKS! DO NOT USE!
American Modern’s Motorsports Policy is one of the best available. If you own a New Motorcycle (or up to 2-years old), we can lock in Replacement Coverage. This means if your motorcycle is a total loss, it can be replaced with a brand new, …
BE WARE !!!!! Don’t choose this company, they won’t pay for your repair, I had a water damage, 4 bedroom 5 closet, dining room and hallway all damaged, they only want to pay for $1300 for repair include mitigation, but mitigation invoice …
This is the worst home insurance company I have ever had. They possibly have poorest services you can get from any company in this company. Customer service is zero. You have o Human working in this company. Rate is very very very high compare to others
How would you like to be sitting in your living room and notice what appears to be nothing more than a dusty corner only to find out that it’s actually mold coming through the wall? This “COMPANY” was called 2 days later and I was sent …
This company is a joke. Ten years of paying and they never answer the phone, or emails. Finally after calling 20 plus times I found out they won’t pay claim at all. So if your kitchen cabinet falls off the ceiling it’s not covered. …
This company sucks!!
I been waiting on my refund for 15 days now and no LUCK.
i have talked to 5 different people and they all give me the same answer. …
Amica Insurance gave a referral for this company saying that they offer Landlord Package Policies. I talked to a young person who seems inexperienced and told me she could not see my Amica policy although they were the same company??? That …
AM belongs to Munich RE, a German-based reinsurance company, and is therefore driven to be efficient, effective, and compliant with regulation. I see several comments about poor customer service, slow responses, and not reading contracts – …
Just the worst possible service from Kyle Yockney, adjustor, and team. Had an inspector come to house after damage found to floors and inspector didn’t even get in crawl space to see what was going on to flooring!! They just said it …
I am relatively new to the muscle car world and have unfortunately had two incidences with my vehicles. American Modern was absolutely amazing at helping me and working through everything. I’m not sure about the negative reviews below as …
I spoke with one of their claims adjuster, Chris Cole, and he is probably the rudest person I have spoken with in quite some time. I would never recommend working with a company that has claims adjusters like him as they are going to try and deny every claim in an attempt to save money versus just doing the right thin.
Folks this insurance company pays off without any questions when you file a claim, best insurance company to cover mobile homes or stick homes too.
A necessary evil in New York state. While the overall experience with AMIG was neutral, no one ever seems to be able to properly route a call. It took nearly 6 months to cancel my policy due to the severe lack of caring from all but one rep.
Worst case management! They Avoid paying claims at all cost. They are shady in my opinion. Never again!!!!
This insurance company is almost like a scam, they will pay you the minimum by listing cheaper models of items on your claim to pay you less, even though original receipts say otherwise, extremely poor response, reached out to manager and …
We insured our Polaris razor with this company , we paid our policy on April 6 th of $173.00. and then sold it 11 days later ….our refund is only $98.00 …this company is a total rip off, they charged us $75 dollars for an 11 day policy …
I just received a new policy and they have decided to cancel it due to roof shingles need missing . I’ve contacted them to send me pictures of the inspection so I can fix it a d no response if I hadn’t by chance logged online my insurance …
Found better insurance at State Farm call and canceled insurance for American modern and even called and made sure 2 other times but then about a month ago I got a paper in the mail saying how much my bill will be so I called again and …
Rude customer service rep. Need better quality training. Assisting my 78 year old mother to obtain a clue report to sell her home. My mother asked me to read her drivers license number off because she cannot see it but the representative …
I received prompt and excellent communication from Adjuster William Mayhall! I received my claim check within 5 business days and had to file a second claim in which Mr. Mayhall went above and beyond with my accomodations! Extremely grateful for the service I received from American Modern through my E-renters insurance!
Please Beware of this company!! Make sure to read the fine print.
I needed coverage for an extended week (until the closing date on my condo). I was told that I needed to pay the full amount of $196.00 (for 3 months)and they …
This company literally has no customer service. I made repeated attempts to contact them and for 30-45 minutes at a time I got to listen to their little “Your call is very important to us” jingle. What a joke. I would hate to have to …
If there was a 0 star that’s what this company deserves. Upcharging premium, WORST CUSTOMER SERVICE, and irresponsible employees. My Bank tried to get in touch with them on multiple occasions as they did not renew our home ins. We called 5 …
If I could give them zero stars I would. We have a property for sale that was vandalized and found out too late our agent never checked off vandalism. AMIG told us we weren’t covered which I get but then proceeded to string us along for …
I’ve been trying to start a policy for about a month, and I must say, it’s been painful. Based on the reviews here, I don’t expect I will move forward. If it’s this painful to start a policy, I can’t imagine the pain if I have to submit a …
Out dated program used to determine repair costs on home had hidden water damage had quotes from contractors who quoted over 6500 to repair water damage and adjuster only wanted to give 2200. Contractor was able to get a total of 3300 from …
I had a policy that I canceled and they still charged me. I have been calling every week in past 4 months and I haven’t gotten my refund that they were supposed to cancel it yet. Worst customer service, worst mangers I have ever spoken to. …
I got earthquake insurance with this company on a house I I had for sale. I called several times to know what happened if I needed to cancel the insurance and the agents told me that the amount I did not use would be prorated and returned …
Very poor company! When you purchase insurance its to protect yourself in case of an accident. These guys look for any excuse to deny the claim DO NOT USE THIS COMPANY THEY WILL LEAVE YOU HIGH AND DRY IF SOMETHING HAPPENS …very very sad …
Would rate zero stars. Looks for any way to not pay burglary claim. Look elsewhere!
Refused to remove agent from accessing my account right before policy renewal, I’ll be cancelling and going elsewhere. Kinda shady to refuse my request but your loss not mine. …
We sold our home the first of June and have been trying to close the policy. I have called and emailed the agent who claims she took care of it. I have called the company several times. I have sent documentation as requested. Keep getting bills. Don’t waste your money!!
this is just another insurance company that takes your hard earned money and does everything possible to avoid you when you are trying to reach them. their 800 numbers in my opinion is set up on purpose so you give up with all the “press …
Worst insurance company I have ever dealt with. Since the first of the year when I renewed they have been saying it is canceled due to none payment, when in fact they got payment(the notes even stated it). I called them 4 times asking about …
I called to submit a claim for my roof in GA. I had a few leaks in my house. The adjuster, Parrish Swift, came out and walked around outside and inside my house and said the leaks inside were from the roof, all except one. When I reached …
American Modern changed/removed coverage items without my knowledge or permission while steadily increasing my rates. When I had a claim that was originally covered in our contract (which I still had in my possession) they refused to pay. …
Absolutely the worst insurance company for customer service I have encountered. The web page works only if you want to pay out but all the means to make a claim or speak to some one either don’t work or are convoluted to the point of being …
Like many others, I wish i could leave ZERO Stars. My elderly mother needed to move in with me out-of-state and had wonderful insurance coverage through another company for decades (and only 1 small claim over the years!) But, her previous …
We LOVE American Modern. Like with any policy you need to understand your coverage going into the policy purchase. For instance…Insurance companies don’t usually cover damage for “home maintenance issues” such as aging roofs that leak, …
Absolutely pathetic excuse of an insurance company they hang up on you (mind you I was asking a simple question didn’t even have a reason to be rude) for no reason other than they don’t want to do their job and this was after waiting 20 …
I can’t cancel my policy because they hang up on me after 30 minute hold times, they never sent me a policy number or any of the legal documentation that I’ve asked for, this a shady company if it’s not an outright scam
I hope all these low ratings are not for classic insurance.I have had them for 3 years,and by far the most reasonable.They dont have much knowledge on classic values and customer service seems a little lost.I dont expect them to b car fanatics,but they should know a little
Do not set up automatic payments with this company and when you cease doing business with them be certain to get cancelation in writing and hang on to that paper. They will ‘conveniently ‘ forget to actually cancel your policy and continue to pull coin from your account.
They lie about refunds and will not cancel your policy when you tell them to do so. Constant lies and deception. Steer clear and don’t let the financial people sell you this garbage. I filed a complaint with the Michigan Insurance …
We have over 65 rental homes and have a landlord 10+ scheduled dwelling policy. We recently purchased 5 more homes and tried to add them to the policy and Shannon Flannery (underwriter) was so nasty and rude on the phone to me. We have …
We got saddled with this insurance company after being labeled as “high risk” by our major provider due to having two hail storm claims within one month. Because apparently it’s my fault that my roof and siding were destroyed twice, but …
First time to every have to file a claim, so I didn’t know how everything worked. I’m one for communication, we aren’t the only one’s needing repairs done. However there are many people who are having storm damage, but electrical, water …
Just nonexistent customer service! Doesn’t matter the time of day you call they will not answer the phone, just a constant automated prompt that all reps are busy. I have ptsd from listening to that horrid jazz tune they play. I curse progressive for ever introducing me to this company right now!!
I received a refund check in the amount of $916 for a policy that was canceled in October 31st 2020. I received this check on about January 8th 2021 I deposited the set check as it was a refund of fees in my checking account and wrote out …
I filed a claim for a damaged roof on November 15, 1999 and am still waiting for a resolution. …
I signed up with American Modern for my ATV policy a year ago and paid in full. I received the renewal notice in the mail and which asked me to go online and fill out my payment info to renew, which I did. Two weeks after my renewal date I …
Reported the property damage 3 weeks ago and still no set appointment with adjuster. The company says they have high call volume in the area and this is the excuse. I have been a storm restoration contractor for 11 years and also have …
Only because I can’t leave zero stars. My policy has been cancelled twice because they can’t straighten out a simple payment issue involving my mortgage company. Been on the phone to resolve it numerous times and still just canceled a third …
I set up automatic payments almost two weeks ago online. Last night I got email notifying me that they cancelled my policy due non payment but the funds are sitting in my account because amig never drafted the payment on the scheduled date. …
CONTACTED THIS COMPANY FOR A “QUOTE” ON A SHORT-TERM RENTAL PROPERTY AND THEY REFUSED TO PROVIDE A QUOTE WITHOUT PROOF OF CURRENT INSURANCE DUE TO MISINFORMATION PROVIDED BY A PREVIOUS AGENT. I SHOULD HAVE READ THE REVIEWS HERE FIRST. BASED ON THE REVIEWS I WAS SPARED ANY FUTURE AGONY BY STICKING WITH OUR CURRENT COMPANY!
They raised my mobile home insurance from 571 to 876. I have had them 5 years, and never placed a claim. They say it’s because my credit rating went down. So, it’s obvious this company PREYS ON PEOPLE WHO HAVE BEEN NEGATIVELY AFFECTED BY …
I insured my deceased mom’s home until it sold. When it sold they sent check in Mom’s name and refused to change it
Quick to take the double than any other insurance money…taken out of my account before I was even off the phone but took a month to give me my refund
I have had nothing but great and friendly customer support from this company. They were able to quickly change my policy from an unoccupied house while it was being renovated to an occupied house as soon as I moved in. In the last year, they have been easy to work with and highly responsive.
Do not use this company! We have been w them for 17 years. Payments in full all the years!
We had wind and hail damage to our roof! Contacted June 21 and still nothing! …
*** STRONGLY DO NOT RECOMMEND. ***
I made the mistake of using AMIG for my classic car insurance through USAA for …
If you own a collector, vintage, or highly modified vehicle I HIGHLY reccomend considering an American Modern Collector Vehicle insurance policy. Over the last few years I’ve put over 60k into a car with a KBB value of only 17k… and …
They are not addressing damage that was caused from weatherization. Had the nerve to blame a set of weights on the 3rd floor for EXTERIOR damage. All things paid for regarding home insurance they refuse to cover. I will definitely be giving …
My concern was taken care of after discussion with my agent. I have insurance for about nine years with American Modern Insurance Group. Good company.
Although I pay my premium weeks before it is due, I get a cancellation notice a month prior to due date and after they’ve received payment. Try to speak to a representative – IMPOSSIBLE! Terrible customer service!
Used them for over 10 years, never had a claim, and the rates kept going up! Switched to State Farm and saved over $300! This is on a small house.
major storms throughout our area. Everyone was overwhelmed, included the company (I think). They did follow through, we were patient, and we give them 5 stars. thank you.
Literally the worst places a claim 2 weeks ago literally had to hunt the claim adjuster down for him to tell me he sent me a letter it doesn’t matter anyway your loss doesn’t meet your deductible. Lol the complete worst
Cheats and liars. Referred thru Wells Fargo insurances services.
No cerncern for the health of victims of serious mold and mildew damages from leaking water heater. Exposure to the degree I was can be a serious health issue …
Everyone is right very bad service me and my family been waiting on a claim check for 15 days no check but they sent a bill only want to collect i want to talk to the owner of the insurance scam!! I think all of the victims need to get …
I legitimately believe this business or at least some of its subsidiaries to be some kind of scam. I’m dumbfounded by the existence of this company. You can’t even get a human voice on the line for months at a time, and if you do, they have …
Thank you American Modern for a young lady named Courtney (who handled my claim) and a young man named Clayton (who came out to look at the damage). What nice people they are! They helped me every way possible and did what they said they …
Do not use at any cost. My storm drain backed up. I fought them and the city and lost. They have almost tripled rates on a claim they never paid on. I hope this reaches someone because they are the worst insurance group I’ve dealt with in over 20+ years. Avoid them at all costs.
I would like to give everybody it vice on this insurance it is the worst insurance company don’t get no insurance with them they will take money that all they no how to do u make a claim after you pay your insurance faithfully and they …
I filed a claim for my roof last spring. I was paying a little over 100 a month. Lo and Behold my rate went up to over 200 a month. Quite a jump in price. The amount they gave me for the roof was a joke. Contractors we had looked at …
They took my money for a year of insurance, and and two months later I got a letter saying they were canceling my insurance in a month. Forget trying to talk to someone in customer…it’ll take you a while before you finally are able to …
SENIORS BEWARE!! If you have “AMERICAN MODERN Insurance Group” please cancel your policy and find a reputable insurance company immediately; because if you have damage they will give you every excuse there is to deny your claim. All they …
I have made a claim over 2 months ago & have been getting the run around. I pay for their premium package every month. Communication is poor. Still haven’t received a claim check. I call everyday & says it’s still in processing. I have sent …
If I could give them zero stars I would !This insurance company is a scam and they have racist employees. Johnathan Bruntz whom is an adjuster was extremely unprofessional and bias towards me during my claim. I provided everything that was …
Purchased trailer in 2011. Hurricane Laura hit our area. Trailer had damage from the hurricane. We called to make claim and was told there was no insurance on the trailer!! After the trailer was a year old we called and told them we wanted …
No, I will not waste another moment trying to discuss my claims with your agents. Leak in my condo ceiling. Damages to my belongings, but nothing but run around trying to get a call back, help, or reimbursement. Receipts provided, but too …
BEWARE: FRAUD-SCAM COMPANY. Run as far away as you can from this insurance company. They never pays for any loss. It’s a trap by offering lower premium but saving few bucks is nothing when comes time for a payback. The language of the …
When we had wind damage from the most recent storm, I dreaded calling the insurance company. However, the whole claim was handled in the most professional way. The adjuster was prompt showing up, clear in her estimate and a check was …
Do not waste your time with this insurance company. Customer service was poor. I have never filed a claim in my life, and they rejected mine for my roof’s hail damage. $10,000 down the drain. They auto-renewed my policy after I …
This service is a scam. Opened a case back in February when my pipes exploded. Sent a plumber along to accompany their inspector, everything was thoroughly documented. Was never able to contact adjuster on the phone, she did not answer or …
I’ve reached a breaking point with this company. My home had a major water damage incident a month ago. The damage was bad enough that I can’t live in my home. I’ve been staying in a hotel this entire time. Mitigation has been done for …
If I could give it zero stars I would. Our homeowners insurance did not cover rentals so they gave us to this insurance company. Our heat and water electricity was maintained by us when vacant with no problems. As we rented out our property …