The ASI group offers personal lines residential property insurance, commercial lines property insurance, personal umbrella insurance, flood and excess flood insurance in over half the country … See more
Organize crime! This company awful. I have been in my home for 24 yrs. Filed a claim. Company only want you to hire their partners in crime. If you hire someone not in their circle try give your u the run around. Bad company They give Progressive a bad name by working under their name.
It was terrible claim service. never got noticed until customer contact first. claim was closed without any feedback. no check issued/notice/inform to customer
If you get a pet they will drop your home owners policy without notifying you. We don’t even own a pet but they dropped our policy because when they snooped on our property they heard barking which was from our neighbors dog
Excellent…..Amazing! MS. TAYLOR TOOK CARE OF EVERYTHING WITHIN TWO Wks. SHE IS PATIENCE, KNOWLEDGEABLE, RETURNS CALLS THE SAME DAY, SHE IS LIKE A INSURANCE Doctor. Thank you so much for such an excellent svc
They were there for me when I filed my claim, they were on time, courteous, and displayed great customer Service. Businesses have to get back to caring, and taking care of the customer FULLY!!😉👌🏿❣ …
If I could give them less stars I would, have had the worse customer service after they were bought out by progressive. They are little help and have no drive to find answers to questions we have. We spent an hour and a half in the phone …
So , sad. This company has fought with me on every turn in the road on my roof claim!
Now they don’t want to cover my solar pool heater, which was also damaged by the …
-2 stars. I attempted to renew my policy twice today and both representatives were the rudest I’ve talked to, ever. If I had the time of day and Progressive didn’t facilitate this interaction, I would be somewhere else in a heartbeat.
Getting trucking insurance with American Strategic insurance was so quick and easy. I wish I had option to give more than five stars. I am thankful to SARB GILL, who made this process so easy. Everything was done over the phone and via …
Used to be a great company before Progressive took over. Can’t talk to anyone on the phone , my insurance rate increased $900 from when it was ASI. wouldn’t recommend
If I could give this review 0 stars, I would…ASI is the worst insurance company I have ever dealt with. For those looking for customer service with a pulse, or a renter’s insurance policy that actually does what you pay for, would do better to just look somewhere else.
Too bad a no star rating isn’t possible. Canceled after paying $2,050 for a year of insurance and then a month later they came out and took pictures of the exterior of my home. Canceled due to having a UTV on premises that we said we had during the quote process. This agency is all about taking your money.
They were paid $905 from my mortgage escrow account after I asked them to cancel the policy. I bought the home as part of divorce settlement, nasty divorce, domestic violence. They won’t cancel the policy because my ex’s name is on that …
Quite possibly the worst insurance company in America. Had a leak in my home on December 28th and here we sit on February 10th and I still have not received the money due to me from this sham of a company. I called 36 times and left 19 VMs …
I called American strategic for an insurance quote and they were very thorough and informative. I was able to add a jewelry Rider and a wind mitigation report in order to enhance my coverage. After each supporting document was reviewed I …
Was very happy with the service I received after a tornado hit my home. They covered ALMOST everything and it was done in a timely manner. My only complaint is regarding my grill…Now keep in mind it was a tornado that blew my back porch …
My roof is falling apart but ASI does not want to replace but, wants to do a patch job over roof. My subdivision was build in 2006 and a majority of the two story homes have had damage to the roofs. Other companies have replaced many of my …
I would give them less if I could. I was with this company for years and come to find out they was over charging me. I have condo and they was charging me as a single family home. When I brought it to the agent attention she stated I should …
This is not what I was expecting from an insurance company as well rated as ASI/progressive! We had damage from hurricane Laura as well as Delta and have had so many problems with our claim. For example, they are only wanting to pay for the …
After a serious hail storm in 2020, ASI brought in an adjuster all the way from Alabama to review our damage. The customer service experience was horrendous from Corporate. Claims staff loves to call and leave messages. Had called them …
After having to file a claim with ASI, i wouldn’t wish this company of my worst enemy. They were evasive, non professional and very condescending throughout the whole process. I’ve had to fight for everything. After a dishwasher broke and …
Do not use this company as your homeowners insurance!!! Very dissatisfied and disappointed with this company and their handling of claims. They have lied to me, refused to answer my emails and calls, done everything possible to avoid paying …
I submitted claim 3 months ago, then I received initial claim payment, which was not enough, and followed up with adjuster for supplemental claim to repair the roof, whose job seems to be ignoring customer claims and dragging it out as long …
Company of thieves. Several storms have come thru our area. All the houses around us repaired. Adjuster told our contractor one thing, submitted something else altogether. Smells of a kickback. Talking to insurance commissioner now who …
Some of the most unprofessional customer service I’ve had in a long time. Been with progressive for 12 years and moved recently so I bundled my home insurance with them only to be given just over 2 weeks to find new insurance after they …
I had 2 water pipes burst in my house this past August and early September (before the hurricane) and I’m still waiting for authorization for repairs. It is now August 26,2022 and I’m still waiting. I’ve had three adjusters on the claim who …
Today over a month after hurricane Ian destroyed so much of my community and flooded part of my house one of the reps hung up on me because I wanted to know when my claim was going to be processed so I could try to appeal with FEMA (they …
Organize crime! This company awful. I have been in my home for 24 yrs. Filed a claim. Company only want you to hire their partners in crime. If you hire someone not in their circle try give your u the run around. Bad company They give Progressive a bad name by working under their name.
Horrible Company
Professional, helpful and quick.
They appreciated us.
Good deal on home insurance
Very polite and professional.
AWFUL company…
they NEVER showed up to see my house, TWICE, then canceled my policy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Would give 0 stars if I could
By far, the worse customer service I have ever experienced.
Great rates prompt service for claims
The service is wonderful the first call I make is answered right away and then they solve my problem
Excellent customer service. Attended to my issue immediately
I was on hold for 5 minutes. All I wanted was to buy some insurance from them.
Tripled cost over 2 years
Waiting for DAYS for adjuster to get back to me! Tammi why don’t you return my calls?
I have cancelled my insurance with them 3 months ago. They are still charging me every month. I can’t get them to stop!
Canceled one month after policy started. Thanks for leaving me hanging.
NO INTEGRITY …
They have the worst response se time I have ever had the pleasure of dealing with. It is very hard to get someone on the phone.
Had issues w my roof. ASI was easy to work with. No issues.
worst nightmare if one has a claim. They won’t pay enough to repair or replace, and no contractors want to deal with them.
It was terrible claim service. never got noticed until customer contact first. claim was closed without any feedback. no check issued/notice/inform to customer
DO NOT USE THIS COMPANY! They will happily take your money but will not respond when you make a claim.
I don’t have this company but just think and look up and see how much the executives are donating and think if you still want to be with this company
Renewals were overpriced by up to more than 500dollars. Changed to a more fair company
Never ever recommend this insurance for anyone,very rude customer service, I don’t know what we paying for this garbage, they don’t cover nothing,
Provided all policy info within 5 days of request with comprehensive email attachments! Good job!
Denied claim basically put it back on owner for roof damage. Would recommend a different company if you are looking.
Sarah Austin is the worst claim adjuster I ever had to encounter. I do not recommend ASI to anyone.
If you get a pet they will drop your home owners policy without notifying you. We don’t even own a pet but they dropped our policy because when they snooped on our property they heard barking which was from our neighbors dog
My former insurance company, They don’t keep their promises, service is horrible stay away.
Excellent…..Amazing! MS. TAYLOR TOOK CARE OF EVERYTHING WITHIN TWO Wks. SHE IS PATIENCE, KNOWLEDGEABLE, RETURNS CALLS THE SAME DAY, SHE IS LIKE A INSURANCE Doctor. Thank you so much for such an excellent svc
They were there for me when I filed my claim, they were on time, courteous, and displayed great customer Service. Businesses have to get back to caring, and taking care of the customer FULLY!!😉👌🏿❣ …
If I could give them less stars I would, have had the worse customer service after they were bought out by progressive. They are little help and have no drive to find answers to questions we have. We spent an hour and a half in the phone …
So , sad. This company has fought with me on every turn in the road on my roof claim!
Now they don’t want to cover my solar pool heater, which was also damaged by the …
-2 stars. I attempted to renew my policy twice today and both representatives were the rudest I’ve talked to, ever. If I had the time of day and Progressive didn’t facilitate this interaction, I would be somewhere else in a heartbeat.
Getting trucking insurance with American Strategic insurance was so quick and easy. I wish I had option to give more than five stars. I am thankful to SARB GILL, who made this process so easy. Everything was done over the phone and via …
Used to be a great company before Progressive took over. Can’t talk to anyone on the phone , my insurance rate increased $900 from when it was ASI. wouldn’t recommend
If I could give this review 0 stars, I would…ASI is the worst insurance company I have ever dealt with. For those looking for customer service with a pulse, or a renter’s insurance policy that actually does what you pay for, would do better to just look somewhere else.
Too bad a no star rating isn’t possible. Canceled after paying $2,050 for a year of insurance and then a month later they came out and took pictures of the exterior of my home. Canceled due to having a UTV on premises that we said we had during the quote process. This agency is all about taking your money.
They were paid $905 from my mortgage escrow account after I asked them to cancel the policy. I bought the home as part of divorce settlement, nasty divorce, domestic violence. They won’t cancel the policy because my ex’s name is on that …
Quite possibly the worst insurance company in America. Had a leak in my home on December 28th and here we sit on February 10th and I still have not received the money due to me from this sham of a company. I called 36 times and left 19 VMs …
I called American strategic for an insurance quote and they were very thorough and informative. I was able to add a jewelry Rider and a wind mitigation report in order to enhance my coverage. After each supporting document was reviewed I …
Was very happy with the service I received after a tornado hit my home. They covered ALMOST everything and it was done in a timely manner. My only complaint is regarding my grill…Now keep in mind it was a tornado that blew my back porch …
My roof is falling apart but ASI does not want to replace but, wants to do a patch job over roof. My subdivision was build in 2006 and a majority of the two story homes have had damage to the roofs. Other companies have replaced many of my …
I would give them less if I could. I was with this company for years and come to find out they was over charging me. I have condo and they was charging me as a single family home. When I brought it to the agent attention she stated I should …
This is not what I was expecting from an insurance company as well rated as ASI/progressive! We had damage from hurricane Laura as well as Delta and have had so many problems with our claim. For example, they are only wanting to pay for the …
After a serious hail storm in 2020, ASI brought in an adjuster all the way from Alabama to review our damage. The customer service experience was horrendous from Corporate. Claims staff loves to call and leave messages. Had called them …
After having to file a claim with ASI, i wouldn’t wish this company of my worst enemy. They were evasive, non professional and very condescending throughout the whole process. I’ve had to fight for everything. After a dishwasher broke and …
Do not use this company as your homeowners insurance!!! Very dissatisfied and disappointed with this company and their handling of claims. They have lied to me, refused to answer my emails and calls, done everything possible to avoid paying …
I submitted claim 3 months ago, then I received initial claim payment, which was not enough, and followed up with adjuster for supplemental claim to repair the roof, whose job seems to be ignoring customer claims and dragging it out as long …
Company of thieves. Several storms have come thru our area. All the houses around us repaired. Adjuster told our contractor one thing, submitted something else altogether. Smells of a kickback. Talking to insurance commissioner now who …
I wouldn’t recommend this company.
They don’t answer your phone calls or emails.
Stay away from them. …
Some of the most unprofessional customer service I’ve had in a long time. Been with progressive for 12 years and moved recently so I bundled my home insurance with them only to be given just over 2 weeks to find new insurance after they …
I had 2 water pipes burst in my house this past August and early September (before the hurricane) and I’m still waiting for authorization for repairs. It is now August 26,2022 and I’m still waiting. I’ve had three adjusters on the claim who …
Today over a month after hurricane Ian destroyed so much of my community and flooded part of my house one of the reps hung up on me because I wanted to know when my claim was going to be processed so I could try to appeal with FEMA (they …