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| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
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| Wednesday | 8:30AM to 5PM |
7785 66th St N, Pinellas Park, FL 33781
(Translated by Google) It’s been over a month since Hurricane Ian, a claim was made, the inspector came and we still haven’t received a call back. We call to verify that it has happened with the claim more than 6 times and they always say …
Check was supposed to be released on jan 10th (the second time) the first one was cancelled never got updated if we would have never called none stop till finally the adjuster answered and noticed issue we would still be stuck lost in the …
Edit: Their management rectified the situation and the team worked their best through what was a mountain of claims. Changing this from a low to a higher rating because of the excellent experience we ended on. Very hard to get ahold of …
Unresponsive after the claim is initiated. I’ve been calling and emailing at their request for the past 11 days to get my supplemental documents reviewed. The initial estimations and their payout is way under market costs. They asked for me …
No comment
Excellent service
Check there prices!!!!!!!@@@
Very friendly staff
Great company!
Excellent
Great service, always helpful
They are friendly and professional.
Absolutely horrible customer service.
Professional and very helpful.
The best
Horrible service, stay away.
Great company with fair prices!
Wonderful helpful employees and great company!
As an agent, this is a great company to work with!
Awesome hassle free response to our claims.
Very helpful
Incredibly dissatisfied., Horrible customer service.
super disappointed.
Good company, pays claims quickly.
Great service & food can’t complain great taste
Not an easy site to use
I appreciate your time and the sharing of knowledge that this company does. Great partners!
Great customer service
Great insurance company great Associates friendly a pleasure to work with Straight Up great company again
Great job handling my tornado claim. No issues.
Excellent company! Mitchell Is an amazing rep who really cares about his agents!
I’ve been very pleased with this company. Reasonable rates, great customer service.
Great service, great underwriting and ease of use for Agents to write the policies offered in Florida. Thank you for all that you do!
American Traditions Insurance Company is such a wonderful company! They are always there to take care of there customers!!!
Great Company and they have wonderful employees that are always helpful Nice that they have been in the same location for over 40 years in Florida now too
At least they are responsive. I have had to call about a claim and they do answer you.
I have to say one of the better companies we have worked with over the years. Pleasant people who are responsive and willing to help. Great job.
Stay away, bunch of liars, they tell you something, and next day different
thing, Supervisor Valerie never go to the phone with the customers, all ways intermediary!
Very unpleasant email stating to clean my debris when I am in the middle of laying down a concrete slab. Don’t like this people nor southern insurance.
Claim service and communications are terrible.
American Traditions is a great company to work with. Our territory rep, Mitchell Stoots, is knowledgeable and responsive.
Awesome Company!! Mitchell G. Stoots is great to work with. His product knowledge is incredible!! Thanks for all the hlep!
Very good people to deal with. They are fair, professional and responsive. Also, they have stood the test of time. They have weathered many storms here!
Raised my Homeowners from 2020 to 2021 a whopping 38%…………What the Hell?????How do you raise in one year with 0 claims 38%….How does the insurance people in Tallahassee let this happen????I’m a senior on fixed income how do I come up with 38% more for Homeowners Insurance…..insane!!!!!
We have used this company for many years for our clients. They have all been pleased with them and the service they provide in the time of a claim, which is when it counts.
I’ve been involved in at least 20 claims with this company. The worst ever. Stay far away.
My roof was damaged by a storm in February. ATIC handled the claim with speed and fairness. I was more than pleased.
I have used the company for a number of years for our clients. Exemplary customer service from billing, customer service to underwriting. They do meet each individual needs of their insured’s.
Current home insurance carrier. We used All In One agency in The Villages. Ironically All In One claims that they are closed but continues to answer the phone.
Terrible service, this comment could go on for awhile. I finally switched to Italiano insurance and every communication with them have been top notch. Do yourself a favor and stay away from ATIC.
I’ve been an agent representing American Traditions Insurance for 15 plus years and they are a fantastic company for rates, service and claims. Will continue to write policies for the next 15 years.
I have been very calm during my entire experience but from the very begining in placing a claim back in early July till now its been a fiasco with having to wait 2 weeks before they could even find my policy then not having phone calls or …
I’ve been insured with ATIC since 2010 with my own home and as an agent representing them I feel confident in placing my clients with them as they are outstanding with claims handling and customer service!!
Nobody answers the phone or returns calls. Would like to talk to someone about our policy. I am typing this as I have been on hold for 30 minutes. Don’t bother leaving a message for them to call you back because they won’t.
Just bought a policy on my manufactured home in Lady Lake. Spoke to the owner. Spent great deal of time with me on the phone explaining all of my options. So far so good
Barely gave me anything for major hurricane damage!
Been trying to contact them for 3 weeks left phone number and voice mail and not a response.
We have used this Company for many years and have had very good service. I talked with Cindy a few times this past two days and its refreshing to receive service promptly and with a kind and pleasant disposition. Thank you again Cindy and your staff.
This is the most unprofessional and intentionally subversive agency with whom I’ve ever dealt. Erroneously issued checks and multi week delays, rude personnel, perpetually left on hold, they’re in meetings literally any time you call …
Do not let this insurance company force you to use the roofing company “Turnkey roofing company” the worse company. If you want to save your landscape from damage and the quality of the work ( shingles not placed right). Think twice using American traditions and their cheap roofing company.
Unprofessional and unorganized. I was so surprised to see a company in this industry consistently miss dates and timelines, which ended up costing me time and money. I would shop any other company before receiving coverage from ATIC. Watch out!
It is always a pleasure working with American Traditions. Our agency has worked with this carrier for over 10 years, and their customer service is amazing. The underwriters are knowledgeable and easy to work with.
Never use this company, they will give you a cheap quote to begin with then raise the rate day 1 when your policy begins. Even though you have a contract already. Don’t waste time with these liars.
I used to do restoration work for many insurance companies, but what really impressed me is my first year that decided to use them as my home insurance, a hurricane 🌀 was coming in our area. We were wandering about what kind of service we …
Worst Experience with this Insurance Company. Cost of insurance has doubled. They have not paid my claim, and using delay tactics to keep from keeping with their obligations. They disrespectfully tried to give me a check for $28 dollars for my Hurricane Irma damage which included roof. I do not recommend this company. Stay Away!
Terrible company I paid for the premium they send me 2 letters stating they will cancel my policy
Reason fais to meet underwriting …
Horrible insurance coverage. Refused to cover obvious storm damage. I had been purchasing their insurance for many years but when I needed to file roof damage claim, they offered $500 for my claim. And the sad thing is they didn’t even …
Just Horrible!! if you have a policy please be sure that you understand every coverage this company offers and how it will affect you in the long wrong should you file a claim. They are the worst they send out poorly knowledge inspectors after you file a claim and you end up LOOSING don’t do business with them they are terrible !!
I posted a negative review on google based on wrong information that i received from my agent !
I was very pleasantly surprised by the quick response from American Traditions , …
I never receive a call or a letter!
Just this vague email that in my case it looks like a fake scam !
I obviously don’t recognize the name on the title of the Email and one email not …
We have been insured with ATIC for the past 3 years now and no complaint there 🙂 Recently we had to experience their claims department due to Lightning/Surge taking out our HVAC and frying the entire system… Claims was very responsive …
Rated 4 instead of 5 because of excellent responsiveness and hideous lack of transparency. This is one of 2 or 3 Fl. insurers that may verbally insist that you use their contractor. Our policy, however states on the cover page in bold print …
We have had this company for many years and have been quite happy up until yesterday when I received a letter stating that unless I put a new roof on our house within 90 days they will not renew our coverage. This is a HUGE expense to give …
Never got a call back regarding second claim made due to hurricane
I hate that you send “advance notice of future cancellation” notices in the mail weeks before the actual due date of the policy. The due date of my policy is June 18th, 2021. You sent me a notice of future cancellation dated June 3rd, 2021 …
When I needed a new roof after a Florida storm, they were fast, attentive, and in constant contact. IO got a check within a week of getting the new roof. Highly recommend!
DO NOT GET THIS INSURANCE. Terrible insurance. They never want to cover anything. Will cancel your policy without making sure you are aware , hard to get in touch with anyone in charge. They purposely do not respond to the adjuster just so …
Me and my family had a fire July 19,2021. My house is inhabitable and we’ve been in a hotel. My back room is completely burnt, everything has smoke damage, my kitchen floor has water damage and has buckled from the water and I’m sure there …
I keep getting the run around on my claim. They keep getting my payments but ignore my Ian claim. Horrible service
I put my claim one month ago and the insurance no answer the phone
Please stay far from this company. My house was leaking and destroyed my kitchen floor.and they refused to pay . Ok to pay them but they won’t pay when they need too
Our home was hit with a Tornado in Fort Myers January 16, 2022. Our home was hit hard and damages severe. We contacted American Traditions as instructed. An assessor, Paul, was out 48hrs later. He was excellent. It did take 10days for him …
Poor customer service. We were with them for 6 years. We were notified that they were dropping us even though we had never submitted a claim. Once we were notified, we got a roof inspection to have our roof replaced since our house is 16 …
I just need them to send me a loss report and for some reason I just can’t get it. First I’m told they will only mail them but as Im not at my mailing address I asked for an email. Sure they said, I’d get it by a certain date. That date …
Attempting to file claim on house from Hurricane Ian damage was on hold for at least 3 hours no answer, filed claim on line on October 1st, still no one has contacted me……….Very frustrating!!
I have my Renters insurance here the company is great their policies are great and competitive pricing I am an insurance agent so I should know
Been dealing with American traditions for 9 years
Great service when hurricane Irma hit and immediate response after filing claim for hurricane Ian!!
Horrific customer service. Lack of communication from the claim examiners. Overall, anguish and despair. Would NOT recommend.
One of the most dishonest lying and totally abuse senior citizens …if you want a lesson on how to screw costumers that pay for homeowners insurance go with this company .. after 47 years in construction and dealing with insurance companies and adjusters I can honestly say this company is no more than a group of thieves…
Had a hard time finding insurance for a mobile home until I found American Traditions. They’ve been great and their rates are really good. I definitely recommend them!
I have not had any response from any agent about my claim, impossible to communicate with any representative via phone or email….
I made a claim on 24 November 2021 and today is 24 December 2021. I was told that I would be notified seven days after the claim s adjuster came out to inspect the issue. That did not happen. I have been trying to contact Mr Mark Weeks, who …
Got floor damage from hurricane and not willing to pay. Really bad customer service. Not recommended and will not use it ever again.
Daniel Foreman is HORRIBLE!!!!! he has made two appt. to come see our HURRICAN damage from SEPTEMBER and has not showed up either time!!! HORRIBLE!!!! STIILL HAVE SEEN NO ONE!
Hail damage to my home April , 2022. Got checks for partial repair, which my bank won’t honor. Is American Traditions still in business?
I made a claim from Hurricane Ian, the adjuster came to my house on 10/22 and turned in his report on 10/24. I was told it would be 14 days. I have called, left messages and sent an email with no response for over a month.
Extremely poor customer service. For me the claim filing process has been a nightmare. I have been trying to settle storm damage claim on my home for over 3 months.
Still waiting for the claims adjuster to have my hvac fixed no calls return went up the chain of commands even the president Mr.T.John Jerger no communications lies after lies no call back but yet every month they get their money on time
We’re freeze when it was cold sweat in summer husband is a disabled veteran
Please someone
Filed a claim, afterwards supposedly company had staff members quit or no longer worked for the, so claims were redistributed. I ended up with a new examiner. I provided additional information that was asked of me. Now my claim …
I need help with an unanswered claim # . I filed a claim on Oct 4 th online and haven’t heard from anyone. Several people in our park filed claims after me and already had an adjuster out to see them. I’ve called the claims phone # . …
We have not heard back from American Traditions Insurance. We have mold in our home bad with a 3 year old daughter. It’s not healthy for her at all and I worry about her health . We have called you off several times with no update on our claim. Please contacts us ASAP
Unacceptable ATIC
The Field Adjuster was out over two weeks ago to review and take photos for my Ian Cat.Claim. I have had zero contact from anyone since. I have left a couple …
I filed after Ian in early October. It’s now 12/13 and they haven’t yet processed my claim. They will not talk to you. They will hang you out to dry and then try to screw you. May be common but it’s immoral. Take your business elsewhere– this company is a fraud.
I have been trying to get answers on my claim report. numbers and description of damages do not match up. I have been transferred and have left several voicemails for over a month now to claim adjuster Brian (I can not remember last …
Can’t get anyone to pick up the phone. Just trying to figure out the status of my claim. ATIC if you see this please call me. Seems like the same response for all the negative reviews. Policy just got renewed as well might be time to start shopping
My mom’s house was destroyed in a flood. I am updating my review as we go through the process. My concerns were escalated to the Director of Claims and someone has reached out to me after a period of not hearing from our adjuster. Once …
2.6.23 update: As per FL statue 626.854, a Public Adjuster is not to restrict the insurer’s access to the insured. This works both ways. As such, the company’s 2.6 reply is incorrect, they are not restricted to only contacting our PA. Just …
Since filling our Hurricane Ian claim on September 30th. Our home’s roof was ripped off and the front Florida room was ripped off from the rest of the home. We’ve received very little communication from American Traditions regarding the …
I filed a claim back on sept 27 I have still not been paid. I have called and left messages but no one returns my calls I have emailed my adjuster several times also with no response.. I live in a park where several homes were damaged and …
Submitted a claim for roof damage from Hurricane Ian almost 2 months ago. Impossible to get anyone on the phone to get a status update. Had to pay out of my own pocket to repair the damage from ian before nicole came. So frustrating. …
Filed claim to ATIC 2 day after Hurricane Ian hit. I have been calling daily since November 8th to speak with a desk adjuster. I’ve left messages that were told would be escalated, I never got a return call. One office girl was able to give …
If I could give negative stars I would. I’m in the same boat of most of you. Their total lack of response to my claim from Ian is totally unacceptable. It took 8 days to get thru to insurance co, to file claim. Adjuster came Oct 8th and …
I have Two claims with American Traditions. I call and leave a message daily. Kind messages only. No one calls me back. I have not heard from insurance company. I am a senior citizen and a widow. I need help. I am tired of being ignored by this company.
Been trying to file a claim for 3 days now after my house sustained water damage from hurricane Ian, I haven’t been able to get a hold of anyone in the claims department. Once I was able to speak with someone in costumer service they transfered me over to their “direct” line only to get the call dropped 3 times. What a joke
It’s been 7 weeks since I filed my claim for damage to my home from Hurricane Ian. I was able to get a call back but they could only tell me that my claim is being processed. In the mean time I’m sitting in an uninhabitable home wondering what to do next. I do not recommend this company.
We first contacted American Traditions, on October 5th. An adjuster, Casey, said he would be out to assess the damage from Ian. We a have not heard from him. I have called to no avail. They were supposed to come out and put a tarp on our …
It has been 6 weeks since the adjuster was here. No contact since. One day on hold for 90 minutes then disconnected. 2 other days requested callback per their VM, no call. I know they might be overwhelmed but If there is stress on THEIR …
Beyond frustrated! Filed Hurricane Ian claim Sept. 27 (daughter filed it from MN as we had no electricity), took until Oct. 27 – exactly 1 month from hurricane – to get someone to look at our house. He said he wasn’t FT employee, just a …
Beyond frustrated! I filed a claim due to Hurricane Ian. We had roof damage and water entering the house. The adjuster only reported a fraction of the amount of damage the insurance company. I was issued a check that would only cover about …
We filed a claim at the beginning of October for damage from hurricane Ian. The adjuster came out quickly and was easy to contact and work with. However, we were paid a “low ball” amount. We have been trying to contact someone to dispute …
Water damage on November 21, 2022. I had to take care of everything myself, plumber and remediation, because it was Thanksgiving week and no one available. Long story short.. January 6 and still waiting for the drying company to get paid …
UPDATE: While i finally received 2 small checks with a letter saying under a separate mail I would receive a detailed explanation of what they were covering…. That was 3 weeks ago and still no such detailed document has arrived despite …
Your insurer is only as good as their ability to maintain liquidity and adjust claims. I would HARD PASS on using this insurer. I filed a post-hurricane claim online 10/3 and have received NO COMMUNICATION as of 10/12. Now I’ve been on hold …
We are one of many families who were affected by Hurricane Ian. Filed a claim 11/16. Left many messages, no call back. No copy of adjuster report. I sent email to address provided in answers for reviews, but still nothing. They completely ignoring their clients. Unbelievable….
Filed my claim 10/19 for damage from Ian. Adjuster arrived within 2 weeks. NOTHING since then. I have called repeatedly since 12/2, Finally filed a complaint with the state on 1/27. Got a random call from a roofer I had never heard of …
First and foremost I would like to thank you Efstathios G. Claims examiner for handling my claim in a efficient manner . I also would like to thank your leadership Sabastian for the extra step to help to send us to the J. harper vendor ( …
American Traditions Insurance Company acted quickly on my claim for damages from Hurricanes Ian. They contacted a roofing company immediately to assess my damages when I lost my roof and had Emergency Procedures performed the next day!
They are still a good company so far. After hurricane Ian, they replace a new roof for me after a month, which is make sense because they must be busy. However, I still need follow up for the stucco repair thats damage by hurricane. Now …