Had a pretty frustrating issue with these guys today…wrote a scathing review…but then a manager called me back and was surprisingly kind and helpful. Had to come on here and amend and give them a few stars.
Somehow got no bill this month. Tried calling to pay online office closed. O
Hours show closed till Monday. So how am I supposed to pay you if you guys take 3 day weekends. Guess im paying Monday. 50/50 odds if they pick up my trash Tuesday.
I live on a busy road and a few times I called and complained though it happened more times than I called but they would leave my can in the middle of my driveway causing me to have to out my hazards on get out and move the can so I can …
For some reason the pick up guys decided to ask my wife “Do you have a husband, why you working in hard” Completely inappropriate. Empty the can and go, no need to small talk. My wife does not feel safe to simply work in the yard without getting hollered at. Completely Unacceptable.
the collection crew are both professional and courteous. we appreciate Jermaine and the driver, Also thanks to Karen in the office for being so kind and helpful. clyde beck
Changed to their services a while ago and been nothing satisfied. No issues at all even courteous when doing reminder calls. Would recommend them to anybody looking for waste services
It’s like a Comcast/AT&T Internet situation, in that they’re one of two options depending on your zip code. If a holiday weekend falls at the end of the month then be sure to pay your bill; this is the 3rd instance of a holiday being the …
We have used American Waste for many years now, they have always been on time with pickups and responsive to questions and problems! Definitely recommend them to anyone living in their service area!
AWS has provided outstanding service since we moved to the county 5 years ago. They are consistent with pick ups and the employees are always courteous.
We have been pleased with their services for the past 5 years! They are always on time and communicate with us if the schedule changes for a holiday. Affordable too!
American Waste Solutions are efficient, polite and every time I call the office, their customer service has been great. I highly recommend you doing business with AWS.
I’m very happy with the service. Sometimes they come a bit early, but they are here by 11am. My fault by not getting the can out to the curb the night before! Overall, very dependable and easy to work with
I have been a customer for many years and am very satisfied with the service they provide ! When I had back surgery I could no longer take my can to the curb! Their service getting my garbage can to the curb and returning it to my side yard has been wonderful! Thank you American Waste!!
I have been with American waste solutions for over a decade. I have never had a problem in all the years that they have serviced me. Their rates are very competitive as well. I highly recommend them.
I have had service for many years and have never had any issues. When I have called the office in the past to pay my bill I always received friendly service. I highly recommend their service.
We’ve been receiving service from these guys for about 7 years now. I haven’t had any issues or complaints. They are very affordable, and the costumer service is great!!
This company has always been professional. The truck drivers have never been unprofessional in any way. The lady in the office has always been super sweet, in person and over the phone. I was needing my trash picked up but forgot to call …
I love American aware! They have always worked with me when it comes to pick ups and payments! Whenever I call the office if they don’t answer they always call me back right away
American Waste has given us great service for many years. When my pickup day happens to be a holiday they always send advance notice of an alternate pickup day. Pleased with company and plan to stay.
Excellent service that we have used for years. Always on time and friendly when I see them. Customer Service has been awesome and has always been nice and friendly when I needed them. 5 stars all the way.
When I have more trash than usual, all it takes is a simple phone call and it’s taken care of. I love the friendly and professional service American Waste provides.
Our service is always consistent. The guys are courteous to replace can after emptying. They are also helpful when you need to pass them on a curvy road near my home. Thank you! You are appreciated!
I can’t say enough good things about American Waste! The office staff is always friendly and helpful. The drivers are efficient, friendly and go above and beyond. I’ve been very happy with them for over 10 years!
We have used American Waste Solutions for several years now. The service is outstanding, I have definitely recommended their services to other family members.
Was a customer for years. After having several issues I decided to switch companies. Company just sent me a bill for $5.75 for “Trash left in can at time of can collection”. It had a few receipts stuck to the bottom of the can….. no actual trash bags. Feels greedy and cheap.
Member since 2015. No issue what-so-ever. Great customer service and pleasant to talk to over the phone. Also sometimes I have boxes and extra items besides the trash and they haul it without complain. During holidays they communicate the …
Upon moving in my home 6 years ago I reached out to American Waste for their service. I have been 100% satisfied. I’m always able to reach them for questions and they are good about letting me double up on pickup during holidays or missed service from previous week.
My wife (Amber) and I live in the Semmes are and we have been customers for a long time now and have had an excellent experience with them. No complaints at all!
This company is a joke. They always leave my trash bin sitting in my driveway. Every time we come home we have to drive around the trash bin just to pull in our garage. This has been going on for months & I’ve expressed myself to the …
I have used American Waste for years. I haven’t had any issues. Great customer service. I like the text notification reminders about holiday service changes.
Cancelled my service after multiple issues. It took them nearly 3 weeks to pick up the can and when they finally did they sent me a bogus $5 fee bill due to some paper being in the can. …
We have had American Waste for nearly 5 years. I have never been disappointed! Pickups are always consistent, the staff of very friendly, and pricing is wonderful!
I have been with American Waste for 6 years now. My bill has never gone up and out of 6 years I have only had one no pick up. When I called they were so apologetic. Who could be upset with a track record like that????? I will never switch!
I absolutely love the assistance from everyone. You all do such a great job and also I love the fact our trash can is not just thrown in road like other companies. I also would love to add this in also I have applied for a job and would love it if i and my husband were considered
We have had the service for multiple years now. They have been perfect. Great pricing and excellent service. When going to the office or speaking with them on the phone. The ladies are always nice and helpful. If you are in thier service area, you’ll definitely need to give them your business.
We have been using American Waste for years and have never had any problems. Any time Ive had to call they are very helpful and nice. The driver that picks ours up is amazing so sweet. Love him!
I’ve had this company for 15 years. They are very professional and affordable. In all these years, they just recently went up on their price. They are always easy to reach and very friendly. I highly recommend them!
I have been using American Waste for 3 years now, I have never had one issue with service pick up… when I call to pay my bill over the phone they have the sweetest ladies in the office, as well as when I go in office to pay!!!!! Now let me …
Been a member 2014 and no issues until this pandemic hit everyone! Gas prices and everything else has gone up. Just recently got my new bill and saw they have gone up 6$! …
We’ve used American Waste Solutions for many years and have always been very pleased with their service. The office staff is friendly and helpful. Also, anytime I’ve had interactions with the pickup crew they are so nice and helpful as well as knowledgeable on the services. Very pleased customers here!
I have been a customer now for 8 years and the office staff and the truck drivers are awesome. One of the lids broke on my trash can and they replaced it with 1 phone call. Al the fella that picks up my trash is a personable caring man. I …
The drivers are wonderful! They pick up at the same time every week. They are very professional and extremely nice! We have been customers for about 6 years and don’t plan on changing anytime soon! Thank you for all you do!!
I have been using AWS for my garbage pickup for over 10 years . Thier trucks are newer . Their service people are efficient and polite . Best of all , their prices are very competitive with other companies . I am very pleased . When I have …
Excellent customer service in the office and in the field. The pick up crew are respectful and trustworthy. I cannot imagine having any other service. My neighbors had a different service and quickly changed over to American waste.
We have had service for over 6 years and have never had any issues. When new people move to the neighborhood we always recommend AWS. The staff are always friendly and right on time every Friday! The ladies in the office are always polite when I call. Thanks for the great service!
Have been using this company for 9 years. We have never had any major problems, just little things handled quickly and professionally. I got my in-laws and brother-in-law using them. They also love them.
We have been customers since at least 2005 or 2006. Our experiences have all been positive. Customer service is like no other, they’re simply the greatest. They always keep their customers informed of any holiday or emergency changes. Just doesn’t get any better.
Nice people to deal with on the phone, but their actual customer service is lacking. Very slow to respond to customer needs. The garbage pickup driver damaged the container, failed/elected not to report it. I reported it the next day and …
We have used American Waste Solutions for 5 years now. They have always picked up on time and we have had no problems in our time with them. They always inform if service date or time has to change for weather or holidays. The people in the office are always so friendly!
I love the customer service!! Everyone is friendly, courteous, and professional!
Everytime I call they have always been very helpful. Even if I have extra …
I watched them 3 days ago throw 6 bags of trash onto the ground of a house in grand bay. The people moved and left two cans. They threw the white bags full of trash onto the ground of curse the dogs & cats got into them before they were …
Great service
Great service.
Great service.
Always professional, on time, and courteous.
Always on time. Always.
Excellent and friendly service.
Five minutes down the road and wouldn’t come back to pickup my trash .
Not cool
Never have a complaint!!
Fantastic service will tell everyone
Best Price in Town. Nice truck too.
Awesome… Company and very consistent ..!!!
Reliable service and friendly staff!
I have not had a bad experience at all. I’ve had to call with questions and they are so nice to answer them and I never feel rushed.
Great service and associates are very nice!
Great service. They always come the same time and that makes it easy to never miss them.
The workers are courteous and take pride in doing a good job.
Been a customer for several years. Love the friendly customer service.
American Waste has always provided me with stellar customer service! 10/10 would recommend.
We’ve been a customer for almost ten years and the service has been great.
The driver is always friendly. The pickup is always taken care of in a timely manner.
Very dependable and reliable garbage service I’ve ever had.
The service has always been prompt. If there are changes with service days, customers are always notified.
Extremely friendly people who work here! Customer service is excellent and super easy to do business with.
We have been using them for 5 years and have had great service!
I’m very pleased with the service. They always let you know when schedule change. They are helpful and courteous when I call.
Had a pretty frustrating issue with these guys today…wrote a scathing review…but then a manager called me back and was surprisingly kind and helpful. Had to come on here and amend and give them a few stars.
Have used American Waste Solutions for 8 years .Reasonable prices and have had good service. Questions answered right away.
They are always on time and the customer service is helpful and knowledgeable!!
Love American Waste!!
Great service!! Very friendly drivers.. they always wave at the grandkids 😀 …
Great communication, reliable service, easy to use billing. All in all very happy with service
I absolutely love my driver always polite and very efficient. I highly recommend American Waste Solutions! !
We have been customers for 13 years. No issues. No problems. Garbage gets picked up as it should.
Somehow got no bill this month. Tried calling to pay online office closed. O
Hours show closed till Monday. So how am I supposed to pay you if you guys take 3 day weekends. Guess im paying Monday. 50/50 odds if they pick up my trash Tuesday.
Super friendly drivers and office staff. Dependable and always on schedule! Highly recommend!
We have used AW for just about 10 years now. We love them and won’t change
I have used American Waste Solutions for several years and have been extremely satisfied with their service.
You guys rock! We never had a complaint, we just needed 2 days of service! Thank you
Have used AWS for many, many years and have for the most part been very pleased. Customer service is always extremely polite & courteous.
Very nice customer friendly and accommodating staff and let me just say they are always on time!
I live on a busy road and a few times I called and complained though it happened more times than I called but they would leave my can in the middle of my driveway causing me to have to out my hazards on get out and move the can so I can …
For some reason the pick up guys decided to ask my wife “Do you have a husband, why you working in hard” Completely inappropriate. Empty the can and go, no need to small talk. My wife does not feel safe to simply work in the yard without getting hollered at. Completely Unacceptable.
the collection crew are both professional and courteous. we appreciate Jermaine and the driver, Also thanks to Karen in the office for being so kind and helpful. clyde beck
Changed to their services a while ago and been nothing satisfied. No issues at all even courteous when doing reminder calls. Would recommend them to anybody looking for waste services
These people are amazing! Customer service is too notch and the driver’s are always on time and great.
Customer service is awesome! Always friendly and very helpful. Reliable service! Highly recommended.
It’s like a Comcast/AT&T Internet situation, in that they’re one of two options depending on your zip code. If a holiday weekend falls at the end of the month then be sure to pay your bill; this is the 3rd instance of a holiday being the …
We have used American Waste for many years now, they have always been on time with pickups and responsive to questions and problems! Definitely recommend them to anyone living in their service area!
Customer service is always exceptional. Garbage service runs like clockwork and is very dependable.
American Waste Solutions is a very professional, efficient and structured business. Their employees are friendly and customer service oriented!
We have used American Waste Solutions for 13 years now. They are a great company, and I have never had any issues with them.
We have been customers now for several years and we have always been happy with the service they provide. Highly recommend!!!
AWS has provided outstanding service since we moved to the county 5 years ago. They are consistent with pick ups and the employees are always courteous.
We have been pleased with their services for the past 5 years! They are always on time and communicate with us if the schedule changes for a holiday. Affordable too!
American Waste Solutions are efficient, polite and every time I call the office, their customer service has been great. I highly recommend you doing business with AWS.
I’m very happy with the service. Sometimes they come a bit early, but they are here by 11am. My fault by not getting the can out to the curb the night before! Overall, very dependable and easy to work with
I have been a customer for many years and am very satisfied with the service they provide ! When I had back surgery I could no longer take my can to the curb! Their service getting my garbage can to the curb and returning it to my side yard has been wonderful! Thank you American Waste!!
I have been with American waste solutions for over a decade. I have never had a problem in all the years that they have serviced me. Their rates are very competitive as well. I highly recommend them.
I have had service for many years and have never had any issues. When I have called the office in the past to pay my bill I always received friendly service. I highly recommend their service.
We’ve been receiving service from these guys for about 7 years now. I haven’t had any issues or complaints. They are very affordable, and the costumer service is great!!
This company has always been professional. The truck drivers have never been unprofessional in any way. The lady in the office has always been super sweet, in person and over the phone. I was needing my trash picked up but forgot to call …
I love American aware! They have always worked with me when it comes to pick ups and payments! Whenever I call the office if they don’t answer they always call me back right away
American Waste has given us great service for many years. When my pickup day happens to be a holiday they always send advance notice of an alternate pickup day. Pleased with company and plan to stay.
We love American Waste! Their employees work so hard to make sure we are taken care of. As long as they’re in business, they will have mine!
Excellent service that we have used for years. Always on time and friendly when I see them. Customer Service has been awesome and has always been nice and friendly when I needed them. 5 stars all the way.
When I have more trash than usual, all it takes is a simple phone call and it’s taken care of. I love the friendly and professional service American Waste provides.
We have had service here for years and have had no problems at all. Prices are fair and office staff is always very nice!
We have used American Waste for several years. They are always friendly and helpful. We have never had an issue with our pick-ups.
Our service is always consistent. The guys are courteous to replace can after emptying. They are also helpful when you need to pass them on a curvy road near my home. Thank you! You are appreciated!
I can’t say enough good things about American Waste! The office staff is always friendly and helpful. The drivers are efficient, friendly and go above and beyond. I’ve been very happy with them for over 10 years!
We have used American Waste Solutions for several years now. The service is outstanding, I have definitely recommended their services to other family members.
Was a customer for years. After having several issues I decided to switch companies. Company just sent me a bill for $5.75 for “Trash left in can at time of can collection”. It had a few receipts stuck to the bottom of the can….. no actual trash bags. Feels greedy and cheap.
Member since 2015. No issue what-so-ever. Great customer service and pleasant to talk to over the phone. Also sometimes I have boxes and extra items besides the trash and they haul it without complain. During holidays they communicate the …
Upon moving in my home 6 years ago I reached out to American Waste for their service. I have been 100% satisfied. I’m always able to reach them for questions and they are good about letting me double up on pickup during holidays or missed service from previous week.
My wife (Amber) and I live in the Semmes are and we have been customers for a long time now and have had an excellent experience with them. No complaints at all!
This company is a joke. They always leave my trash bin sitting in my driveway. Every time we come home we have to drive around the trash bin just to pull in our garage. This has been going on for months & I’ve expressed myself to the …
I have used American Waste for years. I haven’t had any issues. Great customer service. I like the text notification reminders about holiday service changes.
Cancelled my service after multiple issues. It took them nearly 3 weeks to pick up the can and when they finally did they sent me a bogus $5 fee bill due to some paper being in the can. …
We have had American Waste for nearly 5 years. I have never been disappointed! Pickups are always consistent, the staff of very friendly, and pricing is wonderful!
I have been with American Waste for 6 years now. My bill has never gone up and out of 6 years I have only had one no pick up. When I called they were so apologetic. Who could be upset with a track record like that????? I will never switch!
I absolutely love the assistance from everyone. You all do such a great job and also I love the fact our trash can is not just thrown in road like other companies. I also would love to add this in also I have applied for a job and would love it if i and my husband were considered
We have had the service for multiple years now. They have been perfect. Great pricing and excellent service. When going to the office or speaking with them on the phone. The ladies are always nice and helpful. If you are in thier service area, you’ll definitely need to give them your business.
We have been using American Waste for years and have never had any problems. Any time Ive had to call they are very helpful and nice. The driver that picks ours up is amazing so sweet. Love him!
I’ve had this company for 15 years. They are very professional and affordable. In all these years, they just recently went up on their price. They are always easy to reach and very friendly. I highly recommend them!
Super nice people and they are always pleasant when you call on the phone.
I have been using American Waste for 3 years now, I have never had one issue with service pick up… when I call to pay my bill over the phone they have the sweetest ladies in the office, as well as when I go in office to pay!!!!! Now let me …
Been a member 2014 and no issues until this pandemic hit everyone! Gas prices and everything else has gone up. Just recently got my new bill and saw they have gone up 6$! …
We’ve used American Waste Solutions for many years and have always been very pleased with their service. The office staff is friendly and helpful. Also, anytime I’ve had interactions with the pickup crew they are so nice and helpful as well as knowledgeable on the services. Very pleased customers here!
I have been a customer now for 8 years and the office staff and the truck drivers are awesome. One of the lids broke on my trash can and they replaced it with 1 phone call. Al the fella that picks up my trash is a personable caring man. I …
The drivers are wonderful! They pick up at the same time every week. They are very professional and extremely nice! We have been customers for about 6 years and don’t plan on changing anytime soon! Thank you for all you do!!
I have been using AWS for my garbage pickup for over 10 years . Thier trucks are newer . Their service people are efficient and polite . Best of all , their prices are very competitive with other companies . I am very pleased . When I have …
Excellent customer service in the office and in the field. The pick up crew are respectful and trustworthy. I cannot imagine having any other service. My neighbors had a different service and quickly changed over to American waste.
We have had service for over 6 years and have never had any issues. When new people move to the neighborhood we always recommend AWS. The staff are always friendly and right on time every Friday! The ladies in the office are always polite when I call. Thanks for the great service!
Have been using this company for 9 years. We have never had any major problems, just little things handled quickly and professionally. I got my in-laws and brother-in-law using them. They also love them.
We have been customers since at least 2005 or 2006. Our experiences have all been positive. Customer service is like no other, they’re simply the greatest. They always keep their customers informed of any holiday or emergency changes. Just doesn’t get any better.
Nice people to deal with on the phone, but their actual customer service is lacking. Very slow to respond to customer needs. The garbage pickup driver damaged the container, failed/elected not to report it. I reported it the next day and …
We have used American Waste Solutions for 5 years now. They have always picked up on time and we have had no problems in our time with them. They always inform if service date or time has to change for weather or holidays. The people in the office are always so friendly!
I love the customer service!! Everyone is friendly, courteous, and professional!
Everytime I call they have always been very helpful. Even if I have extra …
I watched them 3 days ago throw 6 bags of trash onto the ground of a house in grand bay. The people moved and left two cans. They threw the white bags full of trash onto the ground of curse the dogs & cats got into them before they were …